Written By: Leary
LY Lunch Sales:$1232
Projected Sales: $1404 (+$103.20)
TY Lunch Sales: $1507.20
+/- : +$275.20, +22%
Lunch Covers: 94
Avg PPA: $16.03
LY Dinner Sales: $4123
Projected Sales: $4271 (-379.15)
TY Dinner Sales: $3891.85
+/- : -$231.15, -6%
Dinner Covers: 134
Avg PPA: $29.04
Previous Days Labor %: 22%
Previous Days Comps %: 4.23%
Controllable: 13%
Uncontrollable: 87%
Weather: Chilly, Cloudy, and light scattered showers throughout the day
Any Special events going on?:
Who worked?:
Lunch: Krystin, Kate, Johnny, Lynn CL, Junko H, Sigele FR
Dinner: Krystin, Sayo, Naoto, Lindsey, Sophia CL, Dena H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty easy lunch. Never had a big pop. It was just a steady flow of tables. Filled up around 1230, but emptied out again by 1. Went 2 on at 1. Had a steady flow of tables to keep Lynn and Johnny until 2. Ticket times were great.
Dinner:
The chilly drizzly weather definitely seem to folks indoors tonight. Slow start and end to the evening. We had a very small pop between 730-830 with a steady flow of 3-4 tables on a wait, but it empty out a lot by 845. Went 2 on at 835. 1 on at 930. Cut the host at 9. Ticket times were great.
Ran a perfect ticket contest tonight. It's kind of weird one here since it's more of a small plate dining experience here, but I want to get servers more in the habit of pushing those little extras in the beginning and end of the meal to help drive sales up. Some servers are great about planting the seed for dessert and offering starters, such as Dusten, but others could probably be a little more proactive about suggesting it.
Specials?
Smoking Sashimi- 5
Poison Cru- 2
Tako-Wasa Nigiri- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Neil
Comps& Void Detail:
-Comped a Natto Nigiri piece for B2. This is a tough one because there wasn't anything wrong with it. They wanted try it, pulled a little bit out, tasted it, and immediately sent it back. They ordered a lot of other items, and it's hard to want to punish someone for trying new things. I think maybe in the future it might be nice to bring somebody a tiny amount to try rather having a $7 comp.
-Comped a Bday Parfait. Noticed the computer rings it up as $7 and the dessert menu says $7.50. Should I change the price in the computer, or is it a typo on the menu?
-Comped a drink for Krystin for getting the closest to winning the contest without hitting the minimum to win.
R&M needs?:
I was worried about the roof in the party room with the rain earlier in the evening, but it held out.
86'd items/ need more?
Wednesday, January 21, 2015
Tuesday PM Recap
Written By: Leary
LY Dinner Sales: $0.00
Projected Sales: $3640
TY Dinner Sales: $3801.85
+/- : Beat the sales goal by $161.85
Dinner Covers: 145
Avg PPA: $26.22
Weather: Beautiful spring evening
Any Special events going on?: I believe the Governor was sworn in today. The ice guy said he got stuck in the downtown area because of it. Did Daruma get any business from it?
Who worked?:
Kate, Lindsey, Alex, Krystin, Clair CL, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Pretty slow night as expected after a 3 day weekend. By 730 we had several tables still open so I cut Kate and ran with lunch sections the rest of the evening. We did eventually fill up, and went on a small wait of 3 tables shortly after 8. Had a steady flow of tables until about 845. Went 2 on at 850. 1 on and cut the host at 930. Ticket times were great. Had to comp 1 roll because of a miscommunication with a tables. The mom was awkward and confusing during my interactions so I see how it could easily happen. Pretty mellow night all around, but sales ended up being decent in the end.
Had a 5 top walk that wanted to sit in the party because maybe a sixth person who was flying in might be showing up. I explained the seating policy, offered to seat them at B1, and if the 6th showed
up I would move them in the party room if it was still unseat. One lady was grumpy about it, but agreed. They were completely done eating for about 10 minutes, and the 6th person showed. We were still slow, and he sat himself at an empty A5. I went by and asked him if I could bring him a menu he said they were about to take off. They sat there for another 20 minutes, and then I needed the table. I went over and offered to move them, but said I had customers waiting for the table. They all started to leave without saying anything except the joiner who said they were fine. I told them they could hang out, and maybe I could add a 6th chair to the table while they caught up. They ignored me and continue to head out. The whole interaction was weird and hopefully nothing comes of it, but I kind of got the feeling there might be a yelp on the way.
Specials?
Poisson Cru- 1
Smoking Sashimi- 1
Tako-wasa nigiri- 2
3 Staff members that stood out (why/how):
Sigele was extremely helpful bussing tables during her down time.
Had a contest tonight (bingo), and all the servers did a great job of pushing all the items on the bingo card.
Any VIP's in?
Merrill and Nikola from Wingzup came in at the end of the night, and sat at the sushi bar. Rang up a huge tab, bought the staff 2 bottles of Dreamy Clouds, and tipped Clair $100. Super friendly and have a lot of love for Kome. Great way to finish the night.
Comps& Void Detail:
Comped a sunshine roll off of B1 for Lindsey. There was a miscommunication between her and the table.
R&M needs?:
The ice machine was being serviced when I came in, and was completely empty. Ordered ice from king daddy, and ran to store to get a couple of bags to start the shift. The machine was producing by half way through the shift. They said it wasn't all the way fixed, but it will produce for now. They will be back some time this week to finish fixing it.
86'd items/ need more?
Replaced 2 out of 3 burnt out light bulbs. I will grab more bulbs tomorrow so I can replace the other one.
LY Dinner Sales: $0.00
Projected Sales: $3640
TY Dinner Sales: $3801.85
+/- : Beat the sales goal by $161.85
Dinner Covers: 145
Avg PPA: $26.22
Weather: Beautiful spring evening
Any Special events going on?: I believe the Governor was sworn in today. The ice guy said he got stuck in the downtown area because of it. Did Daruma get any business from it?
Who worked?:
Kate, Lindsey, Alex, Krystin, Clair CL, Sigele FR, Dena H
Flow of Business, Cuts and Ticket Times:
Pretty slow night as expected after a 3 day weekend. By 730 we had several tables still open so I cut Kate and ran with lunch sections the rest of the evening. We did eventually fill up, and went on a small wait of 3 tables shortly after 8. Had a steady flow of tables until about 845. Went 2 on at 850. 1 on and cut the host at 930. Ticket times were great. Had to comp 1 roll because of a miscommunication with a tables. The mom was awkward and confusing during my interactions so I see how it could easily happen. Pretty mellow night all around, but sales ended up being decent in the end.
Had a 5 top walk that wanted to sit in the party because maybe a sixth person who was flying in might be showing up. I explained the seating policy, offered to seat them at B1, and if the 6th showed
up I would move them in the party room if it was still unseat. One lady was grumpy about it, but agreed. They were completely done eating for about 10 minutes, and the 6th person showed. We were still slow, and he sat himself at an empty A5. I went by and asked him if I could bring him a menu he said they were about to take off. They sat there for another 20 minutes, and then I needed the table. I went over and offered to move them, but said I had customers waiting for the table. They all started to leave without saying anything except the joiner who said they were fine. I told them they could hang out, and maybe I could add a 6th chair to the table while they caught up. They ignored me and continue to head out. The whole interaction was weird and hopefully nothing comes of it, but I kind of got the feeling there might be a yelp on the way.
Specials?
Poisson Cru- 1
Smoking Sashimi- 1
Tako-wasa nigiri- 2
3 Staff members that stood out (why/how):
Sigele was extremely helpful bussing tables during her down time.
Had a contest tonight (bingo), and all the servers did a great job of pushing all the items on the bingo card.
Any VIP's in?
Merrill and Nikola from Wingzup came in at the end of the night, and sat at the sushi bar. Rang up a huge tab, bought the staff 2 bottles of Dreamy Clouds, and tipped Clair $100. Super friendly and have a lot of love for Kome. Great way to finish the night.
Comps& Void Detail:
Comped a sunshine roll off of B1 for Lindsey. There was a miscommunication between her and the table.
R&M needs?:
The ice machine was being serviced when I came in, and was completely empty. Ordered ice from king daddy, and ran to store to get a couple of bags to start the shift. The machine was producing by half way through the shift. They said it wasn't all the way fixed, but it will produce for now. They will be back some time this week to finish fixing it.
86'd items/ need more?
Replaced 2 out of 3 burnt out light bulbs. I will grab more bulbs tomorrow so I can replace the other one.
Tuesday, January 20, 2015
Tuesday AM 1.20.15
Written By: Elizabeth
LY Lunch Sales: $0 (we were closed for deep clean/emp party)
Projected Sales: $1180
TY Lunch Sales: $1519
+/- : beat projeced by $339
Lunch Covers: 82
Avg PPA: $18.52
Previous Days Labor %: 15%
Previous Days Comps %: 85% uncontrol. 14.63% Control
Weather: Sunny and Warm
Any Special events going on?: nope
Who worked?: Lindsey, Alex, Clair, Kate CL> Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow- as predicted. Cut Clair and Alex at 12:45 because it just wasn't happening. At 1pm we got a pop of about 6 tables or so, distributed between Lindsey and Kate, so they both got really busy and I was wiping and setting a lot of tables, a little nervous that I had shot myself in the foot. But that was the brunt of it. The two ladies got a quick burst and then people came in here and there after that. I cut Lindsey at 1:45 and let Kate take the remaining tables that trailed in (2 more tables)
Specials?
No benots today
3 Staff members that stood out (why/how):
*Alex was super helpful after she was cut. Hung around and helped bus and set tables while waiting for Kate to check her out. Was a big help to Kate.
*Lindsey seems to float through the dining room, consolating as she goes. Did a great job with the rush.
Any VIP's in?
The couple that always comes in right before we close. They are from Michigan. I forget their names. Older couple. Japanese wife, white husband. She recently got over Cancer. can someone please remind me of their names!!!
Comps& Void Detail:
FNF for Ally and her dad at S3, voided 2 seaweed salads 86, emp day off for Kelby's food.
R&M needs?:
86'd items/ need more?
I thought Toshi had grabbed some more Mexican coke the other morning but maybe not. We need more mexican Coke. Thanks!
LY Lunch Sales: $0 (we were closed for deep clean/emp party)
Projected Sales: $1180
TY Lunch Sales: $1519
+/- : beat projeced by $339
Lunch Covers: 82
Avg PPA: $18.52
Previous Days Labor %: 15%
Previous Days Comps %: 85% uncontrol. 14.63% Control
Weather: Sunny and Warm
Any Special events going on?: nope
Who worked?: Lindsey, Alex, Clair, Kate CL> Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow- as predicted. Cut Clair and Alex at 12:45 because it just wasn't happening. At 1pm we got a pop of about 6 tables or so, distributed between Lindsey and Kate, so they both got really busy and I was wiping and setting a lot of tables, a little nervous that I had shot myself in the foot. But that was the brunt of it. The two ladies got a quick burst and then people came in here and there after that. I cut Lindsey at 1:45 and let Kate take the remaining tables that trailed in (2 more tables)
Specials?
No benots today
3 Staff members that stood out (why/how):
*Alex was super helpful after she was cut. Hung around and helped bus and set tables while waiting for Kate to check her out. Was a big help to Kate.
*Lindsey seems to float through the dining room, consolating as she goes. Did a great job with the rush.
Any VIP's in?
The couple that always comes in right before we close. They are from Michigan. I forget their names. Older couple. Japanese wife, white husband. She recently got over Cancer. can someone please remind me of their names!!!
Comps& Void Detail:
FNF for Ally and her dad at S3, voided 2 seaweed salads 86, emp day off for Kelby's food.
R&M needs?:
86'd items/ need more?
I thought Toshi had grabbed some more Mexican coke the other morning but maybe not. We need more mexican Coke. Thanks!
Monday AM Recap 1/19/15
Written By: Leary
LY Lunch Sales: $2371
Projected Sales: $2685 (+$14)
TY Lunch Sales: $$2699
+/- : + $314, +14%
Lunch Covers: 172
Avg PPA: $16
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %:
Previous Days Comps %:
Weather: Beautiful Sunny Day
Any Special events going on?: MLK Day
Who worked?:
Mandy, Joel, Kate, Johnny CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Really busy day as expected. The first 30 minutes started a little slow, but people started coming in by 1130, and we were on a wait by noon. Junko got hit pretty hard at first so I spent the first part of the pop supported her. Once she got into her flow I moved onto the floor. Jason was a little off today, and the servers didn't help pick up any go his slack. It seemed like everyone was a little off their rhythm. Must of have the holiday Monday. Jersey and Daniel held down the line like pros. 2 short in the kitchen, but tickets times were solid and no comps. Sushi bar was solid as always. The wait got up to 45 minutes at it's peak. Stayed on a wait all the way past 2pm. Sat the last table at 215pm. Despite the hectic feel, and business it was a great day for sales with very little comps.
Specials?
3 Staff members that stood out (why/how):
Jason off his game today. Usually pretty solid, but I guess everyone has off days.
Jersey and Daniel handled the short staffed kitchen like a boss. I guess that's why they're bosses.
Any VIP's in?
Comps& Void Detail:
Comped a Ramen because Joel set down an almost full ramen to put in a togo container. When he came back it had been dumped. Went ahead and got the lady another one.
Comped $3 off a Ten Zaru because the lady got it with no shrimp. The lady was being very difficult about it so I told I would do it this time, but next time it would be full price.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2371
Projected Sales: $2685 (+$14)
TY Lunch Sales: $$2699
+/- : + $314, +14%
Lunch Covers: 172
Avg PPA: $16
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Previous Days Labor %:
Previous Days Comps %:
Weather: Beautiful Sunny Day
Any Special events going on?: MLK Day
Who worked?:
Mandy, Joel, Kate, Johnny CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Really busy day as expected. The first 30 minutes started a little slow, but people started coming in by 1130, and we were on a wait by noon. Junko got hit pretty hard at first so I spent the first part of the pop supported her. Once she got into her flow I moved onto the floor. Jason was a little off today, and the servers didn't help pick up any go his slack. It seemed like everyone was a little off their rhythm. Must of have the holiday Monday. Jersey and Daniel held down the line like pros. 2 short in the kitchen, but tickets times were solid and no comps. Sushi bar was solid as always. The wait got up to 45 minutes at it's peak. Stayed on a wait all the way past 2pm. Sat the last table at 215pm. Despite the hectic feel, and business it was a great day for sales with very little comps.
Specials?
3 Staff members that stood out (why/how):
Jason off his game today. Usually pretty solid, but I guess everyone has off days.
Jersey and Daniel handled the short staffed kitchen like a boss. I guess that's why they're bosses.
Any VIP's in?
Comps& Void Detail:
Comped a Ramen because Joel set down an almost full ramen to put in a togo container. When he came back it had been dumped. Went ahead and got the lady another one.
Comped $3 off a Ten Zaru because the lady got it with no shrimp. The lady was being very difficult about it so I told I would do it this time, but next time it would be full price.
R&M needs?:
86'd items/ need more?
Monday, January 19, 2015
Monday PM 1.19.15
Written By: Elizabeth
LY Dinner Sales: $4503
Projected Sales: $4811
TY Dinner Sales: $4377
+/- : -3% LY and short $434 PS
Dinner Covers: 164
Avg PPA: $26.69
Weather: Warmer during the day, colder-ish at night.
Any Special events going on?: Last day of a 3 day weekend for the muggles.
Who worked?: Clair, Dusten, Krystin, Mandy. Camacho CL. Grace Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started pretty good, went on a short wait at 6:30 and stayed on a 15/20 minute wait until about 8pm. I cut Mandy at 8pm because it was winding down, and there were no parties in the PR and she was a double. I cut Dusten around 8:30 and went 2 on at 9. Only a few hiccups tonight. Had a 40 minute Yaki-onigiri. It was for B5 and they just wanted to leave, they were tired of waiting. It came out after I ran their credit card (and comp'd it) so I boxed it for them and gave it to them before they left. hopefully that mended their hearts a little. I couldn't read them very well. Then at the same time Mandy had a table (B2) order 4 Yaki-tori and she kept saying to them that that was 12 skewers and maybe they didn't want to order that many, but they did, then ate 3 and told her to take the 4th away because they didn't order 4...it was real weird. I comp'd it for them and then boxed it and told them they can "keep it anyway" since it already hit the table. Again, they were odd. Had a couple of servers say that the crowd tonight was a bit strange.
Other than that, there were no other issues. Though I do want to note that I saw 3 salmon kasu go out and they all looked real rough. I know Daniel (or was it jersey?) 86'd them the other night because of that.
Specials?
Smokin' sashimi
(I have frames to start featuring the specials in- I will start this next week, just FYI)
3 Staff members that stood out (why/how):
*Krystin did a great job keeping up with her tables and picking up new ones- she got triple sat at one point and was able to handle and delegate her tasks well. Did over $1k in sales too.
*Grace still needs to get a little quicker at seating tables after they have been cleaned.
I hired a busser today!! his name is Joshua and he starts on Thursday
Any VIP's in?
Rachel & Carlos, Glen & Meiko
Comps& Void Detail:
Yakitori Guest DNL, yaki-onigiril Kit Error (40 minutes), bday dessert B5,
R&M needs?:
86'd items/ need more?
Green Tea Ice Cream is 86'd
LY Dinner Sales: $4503
Projected Sales: $4811
TY Dinner Sales: $4377
+/- : -3% LY and short $434 PS
Dinner Covers: 164
Avg PPA: $26.69
Weather: Warmer during the day, colder-ish at night.
Any Special events going on?: Last day of a 3 day weekend for the muggles.
Who worked?: Clair, Dusten, Krystin, Mandy. Camacho CL. Grace Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started pretty good, went on a short wait at 6:30 and stayed on a 15/20 minute wait until about 8pm. I cut Mandy at 8pm because it was winding down, and there were no parties in the PR and she was a double. I cut Dusten around 8:30 and went 2 on at 9. Only a few hiccups tonight. Had a 40 minute Yaki-onigiri. It was for B5 and they just wanted to leave, they were tired of waiting. It came out after I ran their credit card (and comp'd it) so I boxed it for them and gave it to them before they left. hopefully that mended their hearts a little. I couldn't read them very well. Then at the same time Mandy had a table (B2) order 4 Yaki-tori and she kept saying to them that that was 12 skewers and maybe they didn't want to order that many, but they did, then ate 3 and told her to take the 4th away because they didn't order 4...it was real weird. I comp'd it for them and then boxed it and told them they can "keep it anyway" since it already hit the table. Again, they were odd. Had a couple of servers say that the crowd tonight was a bit strange.
Other than that, there were no other issues. Though I do want to note that I saw 3 salmon kasu go out and they all looked real rough. I know Daniel (or was it jersey?) 86'd them the other night because of that.
Specials?
Smokin' sashimi
(I have frames to start featuring the specials in- I will start this next week, just FYI)
3 Staff members that stood out (why/how):
*Krystin did a great job keeping up with her tables and picking up new ones- she got triple sat at one point and was able to handle and delegate her tasks well. Did over $1k in sales too.
*Grace still needs to get a little quicker at seating tables after they have been cleaned.
I hired a busser today!! his name is Joshua and he starts on Thursday
Any VIP's in?
Rachel & Carlos, Glen & Meiko
Comps& Void Detail:
Yakitori Guest DNL, yaki-onigiril Kit Error (40 minutes), bday dessert B5,
R&M needs?:
86'd items/ need more?
Green Tea Ice Cream is 86'd
Sunday, January 18, 2015
Sunday 1/18/15 PM Recap
Written By: Dusten
LY Dinner Sales: 4748
Projected Sales: 5050
TY Dinner Sales: 5314
+/- : up 12% from LY and $264 over projected
Dinner Covers:193
Avg PPA: 27.53
Weather: Gorgeous. I love January in Austin.
Any Special events going on?: MLK weekend
Who worked?:Sayo, Kate, Joel, Stephanie, Camacho Cl, Grace Host, Jason SA and Hiroe Fr.
Flow of Business, Cuts and Ticket Times: Had a strong start. 23 covers as soon as we opened. We were full and on wait until 6pm and stayed on wait until nearly 9pm. Had many tables stat longer than expected... because they had no where to be tomorrow! That pushed back wait quotes a bit. Maki stayed busy but I only heard of tickets approaching 30 minutes, not staying at 30 minutes or going over. The kitchen did a bang-up job as well. I went back once and they were swamped with tickets. Maybe 30-45 minutes later they were all gone. I cut Krystin, Stephanie and Kate all at 9pm. I cut Joel at 9:30 and Sayo at 9:45pm. We died off pretty significantly and were empty by 10:15pm or so.
As an aside there was a couple at a table that the girl's mother called from California wanting to pay for their meal without them knowing. I wasn't sure if that was acceptable so I asked Elizabeth. She said it was fine. The card cleared and I attached the mother's name and telephone # to the receipt. It was Sayo's table so if there is any issue the paper work can be found with her checkout.
Specials? 8x smoking sashimi
3 Staff members that stood out (why/how):
*Grace was great. I found her to be attentive and receptive to instruction and guidance. She was fairly intuitive regarding floor protocol, even anticipating the needs of her co-workers. Her quote times were a bit under for a few tables, but with people hanging around to excess, I can't really fault her for that. When she left the host stand for menus or chopsticks she was gone only for a very short while, guests waiting did not notice and she was not shy about helping to get tables reset.
*I've noticed that Sayo is continuously among the servers that I don't have to remind to do simple things. I had an informal pre-shift during the oshibori rolling regarding Kome service ideals vs. standards, specifically the ideals defining the standards with a few examples where i feel we are slackiong off. She and Kate both had productive input. It was then that I realized that all I have to really do is wind her up and she goes about her job.
*Stephanie did a bang up job with the lady from Matt's El Rancho. There was an issue with a yakiniku that wasn't to her liking. To be fair it was overcooked and tough, but considering her particular... sensitivity, I made sure Stephanie took every precaution to ameliorate the situation. I took the yakiniku off the ticket for her and comp'd a cheesecake (knowing she would probably order dessert) and made sure Stephanie had the table cleared long before the dessert arrived. Stephanie said she left more than happy.
Any VIP's in? Old John, Kat (Camacho's GF) and a friend, some friends of Jersey, our old Host Lyn came in with her fiance. There were some regulars that I recognized. Matt's El Ranch owner and her husband.
Comps& Void Detail:FNF discount (12-15%) for Jersey's people and to Lyn. Emp Day off to Kat. DNL comp for a sriracha bloody mary, yakiniku and cheesecake as mentioned earlier.
R&M needs?:
86'd items/ need more?300 ml dreamy clouds. I think the other items (diet coke, mex coke etc.).
LY Dinner Sales: 4748
Projected Sales: 5050
TY Dinner Sales: 5314
+/- : up 12% from LY and $264 over projected
Dinner Covers:193
Avg PPA: 27.53
Weather: Gorgeous. I love January in Austin.
Any Special events going on?: MLK weekend
Who worked?:Sayo, Kate, Joel, Stephanie, Camacho Cl, Grace Host, Jason SA and Hiroe Fr.
Flow of Business, Cuts and Ticket Times: Had a strong start. 23 covers as soon as we opened. We were full and on wait until 6pm and stayed on wait until nearly 9pm. Had many tables stat longer than expected... because they had no where to be tomorrow! That pushed back wait quotes a bit. Maki stayed busy but I only heard of tickets approaching 30 minutes, not staying at 30 minutes or going over. The kitchen did a bang-up job as well. I went back once and they were swamped with tickets. Maybe 30-45 minutes later they were all gone. I cut Krystin, Stephanie and Kate all at 9pm. I cut Joel at 9:30 and Sayo at 9:45pm. We died off pretty significantly and were empty by 10:15pm or so.
As an aside there was a couple at a table that the girl's mother called from California wanting to pay for their meal without them knowing. I wasn't sure if that was acceptable so I asked Elizabeth. She said it was fine. The card cleared and I attached the mother's name and telephone # to the receipt. It was Sayo's table so if there is any issue the paper work can be found with her checkout.
Specials? 8x smoking sashimi
3 Staff members that stood out (why/how):
*Grace was great. I found her to be attentive and receptive to instruction and guidance. She was fairly intuitive regarding floor protocol, even anticipating the needs of her co-workers. Her quote times were a bit under for a few tables, but with people hanging around to excess, I can't really fault her for that. When she left the host stand for menus or chopsticks she was gone only for a very short while, guests waiting did not notice and she was not shy about helping to get tables reset.
*I've noticed that Sayo is continuously among the servers that I don't have to remind to do simple things. I had an informal pre-shift during the oshibori rolling regarding Kome service ideals vs. standards, specifically the ideals defining the standards with a few examples where i feel we are slackiong off. She and Kate both had productive input. It was then that I realized that all I have to really do is wind her up and she goes about her job.
*Stephanie did a bang up job with the lady from Matt's El Rancho. There was an issue with a yakiniku that wasn't to her liking. To be fair it was overcooked and tough, but considering her particular... sensitivity, I made sure Stephanie took every precaution to ameliorate the situation. I took the yakiniku off the ticket for her and comp'd a cheesecake (knowing she would probably order dessert) and made sure Stephanie had the table cleared long before the dessert arrived. Stephanie said she left more than happy.
Any VIP's in? Old John, Kat (Camacho's GF) and a friend, some friends of Jersey, our old Host Lyn came in with her fiance. There were some regulars that I recognized. Matt's El Ranch owner and her husband.
Comps& Void Detail:FNF discount (12-15%) for Jersey's people and to Lyn. Emp Day off to Kat. DNL comp for a sriracha bloody mary, yakiniku and cheesecake as mentioned earlier.
R&M needs?:
86'd items/ need more?300 ml dreamy clouds. I think the other items (diet coke, mex coke etc.).
Sunday AM 1.18.15
Written By: Elizabeth
LY Lunch Sales: $1714
Projected Sales: $1804
TY Lunch Sales: $2231
+/- : +30% LY and +$427 PS
Lunch Covers: 151
Avg PPA: $14.77
Weather: Sunny and warming up.
Any Special events going on?: MLK Weekend.
Who worked?:
Joel, Stephanie, kate, Krystin. Grace Host, Kaori SA, Jason FR
Flow of Business, Cuts and Ticket Times:
The usual sunday waiters- hanging around out front until we swing our doors open. We filled up around 12:40 and were on a wait for about an hour- about 20 minute waits were the quotes. Had several walk in 6-tops, then a walk in 10 top, and then a walk in 12 top and a walk in 6 top after that. it's like everyone in Austin was like "it's so nice out today, let's all go out to eat....together!!!". Luckily the flow of it was manageable and when the 12 top came in the back B's were clearing out, so we put together B4-B8 and sat them within a few minutes. Ticket times were a little shakey at the beginning getting hit right away- mostly with the Bento Boxes. Krystin sold 6 to one table, and Stephanie had a bunch too. Kyrstin, Stephanie and Joel all won the Bento contest. We sold 23 Bentos today! Jersey also said Randy got hit hard at teishoku station in the beginning too. But after the first hour everyone seemed to find their groove (once again) and we were movin' and a shakin'.
Had a complaint that the miso ramen was too salty, even after she poured a cup of hot water in it. Might have just been a personal preference.
3 Staff members that stood out (why/how):
*Grace did a good job, once again, at the host stand. Just needs to get a little faster turning the tables over once they are set.
*Kaori was our SA today and did wonderfully.
*Jason food running did a great job making his rounds after he would drop food off, to pick up any empty plates on his way back in.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Joel, Stephanie & Krystin for Bento sales. Makani discounts
R&M needs?:
86'd items/ need more?
Diet Coke
small lids for togo container ramikins
It seems that the new paper bags we got are just a hair smaller than the other ones and now the small Styrofoam containers don't fit. Just FYI for next order.
I ordered more china markers and also pie containers for the cheesecake- Jersey and I discussed- because they are constantly ruined in between the plates.
We need more Ramen soup spoons please
Iced Tea- Leary will pick some up on his way in tomorrow.
LY Lunch Sales: $1714
Projected Sales: $1804
TY Lunch Sales: $2231
+/- : +30% LY and +$427 PS
Lunch Covers: 151
Avg PPA: $14.77
Weather: Sunny and warming up.
Any Special events going on?: MLK Weekend.
Who worked?:
Joel, Stephanie, kate, Krystin. Grace Host, Kaori SA, Jason FR
Flow of Business, Cuts and Ticket Times:
The usual sunday waiters- hanging around out front until we swing our doors open. We filled up around 12:40 and were on a wait for about an hour- about 20 minute waits were the quotes. Had several walk in 6-tops, then a walk in 10 top, and then a walk in 12 top and a walk in 6 top after that. it's like everyone in Austin was like "it's so nice out today, let's all go out to eat....together!!!". Luckily the flow of it was manageable and when the 12 top came in the back B's were clearing out, so we put together B4-B8 and sat them within a few minutes. Ticket times were a little shakey at the beginning getting hit right away- mostly with the Bento Boxes. Krystin sold 6 to one table, and Stephanie had a bunch too. Kyrstin, Stephanie and Joel all won the Bento contest. We sold 23 Bentos today! Jersey also said Randy got hit hard at teishoku station in the beginning too. But after the first hour everyone seemed to find their groove (once again) and we were movin' and a shakin'.
Had a complaint that the miso ramen was too salty, even after she poured a cup of hot water in it. Might have just been a personal preference.
3 Staff members that stood out (why/how):
*Grace did a good job, once again, at the host stand. Just needs to get a little faster turning the tables over once they are set.
*Kaori was our SA today and did wonderfully.
*Jason food running did a great job making his rounds after he would drop food off, to pick up any empty plates on his way back in.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Joel, Stephanie & Krystin for Bento sales. Makani discounts
R&M needs?:
86'd items/ need more?
Diet Coke
small lids for togo container ramikins
It seems that the new paper bags we got are just a hair smaller than the other ones and now the small Styrofoam containers don't fit. Just FYI for next order.
I ordered more china markers and also pie containers for the cheesecake- Jersey and I discussed- because they are constantly ruined in between the plates.
We need more Ramen soup spoons please
Iced Tea- Leary will pick some up on his way in tomorrow.
Saturday, January 17, 2015
Saturday 1.17.15
Written By: Elizabeth
LY Lunch Sales: $2608
Projected Sales: $2832
TY Lunch Sales: $3187
+/- : +22% LY and +$355 PS
Lunch Covers: 177
Avg PPA: $18.01
LY Dinner Sales: $7493
Projected Sales: $7683
TY Dinner Sales: $7031
+/- : -6% LY and -$652 PS
Dinner Covers: 243
Avg PPA: $28.93
Weather: Sunny and in the high 60's. Beautiful during the day.
Any Special events going on?: Tattoo Convention?
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL. Dena Host, Mandy FR, Hiroe SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish today. Went on a wait by noon and stayed full until close. I cut Krystin because she was a double and it was only slightly starting to slow down, but like always as soon as I cut, we filled back up again. So no one else was cut after that and the 3 stayed on to close (because the DR was full). Had a few larger parties walk in today, a 10 top, two 6-tops, a few 5's. Tables were coming in right until the end, including one employee named Kate.
If one more person asks me what happened to the trays I'm going to smack them in the head with a tray...once I find one. But seriously. I came in on Monday I think and all of a sudden a bunch of trays were missing. Anyone know anything?
Dinner: So busy. From the start. On a wait by 5:45, off the wait at 10:15. It started off pretty rocky with the kitchen prepping for their first catering order that meant a side kara-age order ended up getting pushed back and taking 45 minutes, and subsequent kara-age orders taking upwards of 30 minutes. Steve said something about all the chicken still being frozen so I'm not sure what that is all about. Maybe Jersey can clarify. We also had a few rolls taking longer than 30 minutes during the initial rush as well, but after everyone fell into their groove, the rest of the night was smooth sailing. Wait times were coming in at 1 hour+ for a little while, and the girls at the host stand did a great job. Ally and Grace had a great tag team going, Jason was hustling as SA and quote times were accurate.
Towards the end of the night, Krystin had a real shitty thing happen to her. I'm sorry for the language but there is no other way to put it. There were 3 girls at B3, and they split the bill 3 ways. $16 each. Two of them tipped her $3 and one of them wrote "You Suck- try coming over and saying hi more" in the tip line. Really shitty. In a fit of rage (on my end) I looked up the check # to find the credit card number and find the girls name. Her name, in case anyone wants to know, is Alba Argudo. If you ever see her card come back here, you can tell her that she sucks and she needs to learn how to treat people...or say nothing at all, which is probably the right move. But still. Oooooo that burns my onion.
Specials?
3 Staff members that stood out (why/how):
* Could use some more smiles out of Dena
*Lindsey was a team play in between doing over $1k of sales at lunch!! Great teamwork, she was helping prebus other sections.
*Joel was a super team player tonight. I don't know what got into him, maybe it's because I put him in the Back B's (a smaller section?) but he was all over the floor helping pre-bus other sections and also running other tables sushi bar food.
*I cut Krystin after she got the receipt. She was pretty upset about it and asked if she could be cut. It was late enough (after10pm) that I told her that it was fine. Felt so bad, that she had to end her double that way.
Any VIP's in?
Lunch: Abel with his brother and friends (in town for convention)- the older-ish couple that always come in Saturday mornings
Comps& Void Detail:
Lunch: Emp day off for Abel, DNL for 2 udons at different times at different tables. Jersey talked to Daniel about it already. Kome bucks for Kate at A2, and Kome bucks for Sayo for Bento Sales. Comp'd a Natto and Inari Nigiri for B4 (regulars) under Recovery. The Natto she meant to order Inari, but said she would keep it anyway and "try something new" so I comp'd it to recovery. Plus her nigiri pieces took about 40 minutes.
R&M needs?:
Another chair leg broken. What are these people doing in their chairs?????!!!
Kayo, if you haven't done so, please order another set of chairs.
The ipod is getting worse and worse. It shut down twice during lunch service (not just pandora, but the entire ipod just goes to the silver apple screen)
86'd items/ need more?
Ramune
Mex Coke (only got 1 case from Sysco Delivery)
Topo Chico
LY Lunch Sales: $2608
Projected Sales: $2832
TY Lunch Sales: $3187
+/- : +22% LY and +$355 PS
Lunch Covers: 177
Avg PPA: $18.01
LY Dinner Sales: $7493
Projected Sales: $7683
TY Dinner Sales: $7031
+/- : -6% LY and -$652 PS
Dinner Covers: 243
Avg PPA: $28.93
Weather: Sunny and in the high 60's. Beautiful during the day.
Any Special events going on?: Tattoo Convention?
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL. Dena Host, Mandy FR, Hiroe SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish today. Went on a wait by noon and stayed full until close. I cut Krystin because she was a double and it was only slightly starting to slow down, but like always as soon as I cut, we filled back up again. So no one else was cut after that and the 3 stayed on to close (because the DR was full). Had a few larger parties walk in today, a 10 top, two 6-tops, a few 5's. Tables were coming in right until the end, including one employee named Kate.
If one more person asks me what happened to the trays I'm going to smack them in the head with a tray...once I find one. But seriously. I came in on Monday I think and all of a sudden a bunch of trays were missing. Anyone know anything?
Dinner: So busy. From the start. On a wait by 5:45, off the wait at 10:15. It started off pretty rocky with the kitchen prepping for their first catering order that meant a side kara-age order ended up getting pushed back and taking 45 minutes, and subsequent kara-age orders taking upwards of 30 minutes. Steve said something about all the chicken still being frozen so I'm not sure what that is all about. Maybe Jersey can clarify. We also had a few rolls taking longer than 30 minutes during the initial rush as well, but after everyone fell into their groove, the rest of the night was smooth sailing. Wait times were coming in at 1 hour+ for a little while, and the girls at the host stand did a great job. Ally and Grace had a great tag team going, Jason was hustling as SA and quote times were accurate.
Towards the end of the night, Krystin had a real shitty thing happen to her. I'm sorry for the language but there is no other way to put it. There were 3 girls at B3, and they split the bill 3 ways. $16 each. Two of them tipped her $3 and one of them wrote "You Suck- try coming over and saying hi more" in the tip line. Really shitty. In a fit of rage (on my end) I looked up the check # to find the credit card number and find the girls name. Her name, in case anyone wants to know, is Alba Argudo. If you ever see her card come back here, you can tell her that she sucks and she needs to learn how to treat people...or say nothing at all, which is probably the right move. But still. Oooooo that burns my onion.
Specials?
3 Staff members that stood out (why/how):
* Could use some more smiles out of Dena
*Lindsey was a team play in between doing over $1k of sales at lunch!! Great teamwork, she was helping prebus other sections.
*Joel was a super team player tonight. I don't know what got into him, maybe it's because I put him in the Back B's (a smaller section?) but he was all over the floor helping pre-bus other sections and also running other tables sushi bar food.
*I cut Krystin after she got the receipt. She was pretty upset about it and asked if she could be cut. It was late enough (after10pm) that I told her that it was fine. Felt so bad, that she had to end her double that way.
Any VIP's in?
Lunch: Abel with his brother and friends (in town for convention)- the older-ish couple that always come in Saturday mornings
Comps& Void Detail:
Lunch: Emp day off for Abel, DNL for 2 udons at different times at different tables. Jersey talked to Daniel about it already. Kome bucks for Kate at A2, and Kome bucks for Sayo for Bento Sales. Comp'd a Natto and Inari Nigiri for B4 (regulars) under Recovery. The Natto she meant to order Inari, but said she would keep it anyway and "try something new" so I comp'd it to recovery. Plus her nigiri pieces took about 40 minutes.
R&M needs?:
Another chair leg broken. What are these people doing in their chairs?????!!!
Kayo, if you haven't done so, please order another set of chairs.
The ipod is getting worse and worse. It shut down twice during lunch service (not just pandora, but the entire ipod just goes to the silver apple screen)
86'd items/ need more?
Ramune
Mex Coke (only got 1 case from Sysco Delivery)
Topo Chico
Friday PM 1.16.15
Written By: Elizabeth
LY Dinner Sales: $6424
Projected Sales: $ 6814
TY Dinner Sales: $7304
+/- : +14% LY and +$490 PS
Dinner Covers: 253
Avg PPA: $28.87
Weather: Warmer and pleasant at night. Not too cold. High 40's
Any Special events going on?:
Who worked?: Naoto, Sayo, CAmacho, Johnny, Dusten CL> Grace/Stephanie Host, Alex CT, Jason SA, and Kaori FR
Flow of Business, Cuts and Ticket Times:
A guest lost their phone in the parking lot. It was turned in.
Started a little slow but by 6:15 we were on a wait. Stayed on a pretty consistent wait all night. about 45-1hour- at one point we had 12 two tops on the wait list. Had a few walk in 6-tops but nothing that proved too difficult. I stayed mainly around the host stand tonight making sure Grace was quoting okay and they were able to seat alright. We stayed on the wait until about 10:15 at which point I cut down to 2 on, and gave Dusten and johnny the two 5 tops that were waiting in the lobby. After they got sat I don't think any more tables came in and we rolled right into close.
Things ran smoothly. Had an issue with Kaori or someone marking off a gyoza that was never run, but other than that there were good. No long tickets, everything seemed to flow really well. Let's hope that is the same story throughout the rest of the weekend.
I am having a bit of allergy problems so my voice is a bit out of commission with a really sore throat, so I wasn't a big Irrashaimaser tonight, but I promise, as soon as my throat feels better I'll be back in the habit.
Specials?
3 Staff members that stood out (why/how):
* Graces's quote times were good tonight, until the very end when she was still quoting 45 minutes and then I caught it and told her no it's about 20 minutes right now, and got her back on track. So it still might take a little getting use to towards the end of the night.
*Naoto is great at consolidating. He really handled the middle B's very well. He has really grown as a server here.
*Had to remind Dusten that when he's serving on the floor that's what he is doing- to leave the management delegation to me, as far as tables are concerned. Had a little hiccup with these collage girls that sat at S9-10 and then had another join them later and tried to squeeze her in on the corner. I immediately caught what was happening and went over there and addressed it. Spent a few minutes talking to them and explaining why they couldn't do that and offered to get them a larger table once one became available, and why they couldn't just take the seats that opened up next to them (at that point we were on a 45-1hr wait). Then when the seats because available next to them they tried to talk to Dusten about it. All I asked Dusten was that when things like this occur, to defer to me and I will handle it, because I had already given them an answer and when he tries to handle it it makes it look as though there is no communication between us and that makes the guest feel leery and that they have the upper hand. Anyhow, in short, I touched on it with Dusten and he got it. Ultimately, with this guest in particular, I had S1-3 available to them within 15 minutes or so, at which point they moved.
Any VIP's in?
Meg and Fam.
Comps& Void Detail:
FNF for Jersey's in-laws, Bday desserts for Naotos table. Makani. Kitchen Error on misrun Gyoza for Sayo's A5. Kome Bucks for Meg & DL or whatever his name is...DR...DP?
R&M needs?:
86'd items/ need more?
Can we get some more cans of Febreeze for the restrooms. Those seem to help, as long as we just them
Sencha Tea. and Thermal paper (which has been ordered)
I put a note on the shift notes, but we need to stress to the servers that if they are the one to use the last of something they need to tell a manager. I was told at 11:30pm tonight that we are out of Sencha and it can't be refilled- and during our rush Naoto told me he couldn't find anymore thermal paper (there were 2 lurking in the back cubby, but still) They are just as much a part of us not running out of things as we are. Just, ya know, FYI for them.
LY Dinner Sales: $6424
Projected Sales: $ 6814
TY Dinner Sales: $7304
+/- : +14% LY and +$490 PS
Dinner Covers: 253
Avg PPA: $28.87
Weather: Warmer and pleasant at night. Not too cold. High 40's
Any Special events going on?:
Who worked?: Naoto, Sayo, CAmacho, Johnny, Dusten CL> Grace/Stephanie Host, Alex CT, Jason SA, and Kaori FR
Flow of Business, Cuts and Ticket Times:
A guest lost their phone in the parking lot. It was turned in.
Started a little slow but by 6:15 we were on a wait. Stayed on a pretty consistent wait all night. about 45-1hour- at one point we had 12 two tops on the wait list. Had a few walk in 6-tops but nothing that proved too difficult. I stayed mainly around the host stand tonight making sure Grace was quoting okay and they were able to seat alright. We stayed on the wait until about 10:15 at which point I cut down to 2 on, and gave Dusten and johnny the two 5 tops that were waiting in the lobby. After they got sat I don't think any more tables came in and we rolled right into close.
Things ran smoothly. Had an issue with Kaori or someone marking off a gyoza that was never run, but other than that there were good. No long tickets, everything seemed to flow really well. Let's hope that is the same story throughout the rest of the weekend.
I am having a bit of allergy problems so my voice is a bit out of commission with a really sore throat, so I wasn't a big Irrashaimaser tonight, but I promise, as soon as my throat feels better I'll be back in the habit.
Specials?
3 Staff members that stood out (why/how):
* Graces's quote times were good tonight, until the very end when she was still quoting 45 minutes and then I caught it and told her no it's about 20 minutes right now, and got her back on track. So it still might take a little getting use to towards the end of the night.
*Naoto is great at consolidating. He really handled the middle B's very well. He has really grown as a server here.
*Had to remind Dusten that when he's serving on the floor that's what he is doing- to leave the management delegation to me, as far as tables are concerned. Had a little hiccup with these collage girls that sat at S9-10 and then had another join them later and tried to squeeze her in on the corner. I immediately caught what was happening and went over there and addressed it. Spent a few minutes talking to them and explaining why they couldn't do that and offered to get them a larger table once one became available, and why they couldn't just take the seats that opened up next to them (at that point we were on a 45-1hr wait). Then when the seats because available next to them they tried to talk to Dusten about it. All I asked Dusten was that when things like this occur, to defer to me and I will handle it, because I had already given them an answer and when he tries to handle it it makes it look as though there is no communication between us and that makes the guest feel leery and that they have the upper hand. Anyhow, in short, I touched on it with Dusten and he got it. Ultimately, with this guest in particular, I had S1-3 available to them within 15 minutes or so, at which point they moved.
Any VIP's in?
Meg and Fam.
Comps& Void Detail:
FNF for Jersey's in-laws, Bday desserts for Naotos table. Makani. Kitchen Error on misrun Gyoza for Sayo's A5. Kome Bucks for Meg & DL or whatever his name is...DR...DP?
R&M needs?:
86'd items/ need more?
Can we get some more cans of Febreeze for the restrooms. Those seem to help, as long as we just them
Sencha Tea. and Thermal paper (which has been ordered)
I put a note on the shift notes, but we need to stress to the servers that if they are the one to use the last of something they need to tell a manager. I was told at 11:30pm tonight that we are out of Sencha and it can't be refilled- and during our rush Naoto told me he couldn't find anymore thermal paper (there were 2 lurking in the back cubby, but still) They are just as much a part of us not running out of things as we are. Just, ya know, FYI for them.
Friday, January 16, 2015
Friday Lunch Recap 1/16/15
Written By: Leary
LY Lunch Sales: $2161.00
Projected Sales: $2204 (+685.20)
TY Lunch Sales: $2889.20
+/- : +$728.20, +34%
Lunch Covers: 147
Avg PPA: $19.65
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: A beautiful January day in Austin Texas
Any Special events going on?:
Who worked?:
Lindsey, Joel, Alex, Lynn CL, Jonathan SA (last day), Jason FR, Grace H
Flow of Business, Cuts and Ticket Times:
It was a very busy lunch. Started off with a 10 top walking in at 1130. We had a 10 top reservation for the party room at 1145. Had another 5, and 6 tops waiting for people. Full lobby and a 20 min wait by noon. Got all the big tops down by 1230, and the lobby cleared out. Continued to have a steady flow of people to the very end, and a constant 2-4 tables waiting. Grace was a bit overwhelmed at first so I had to stay with her for the first hour. Once she got her flow going, and was able to break free, and helped Jonathan bus tables. He was moving like it was his last day. I prodded him a bit, and he sped up a little. Seemed like the servers were dragging a bit today as well. The Kitchen got a big pop in the beginning, and the suhsi bar got a big pop at the end. They both handled it well and ticket times were great today.
Specials?
3 Staff members that stood out (why/how):
-Shiloh did a great job at the Ramen station
-Jason did food running, bussing tables, and watering tables. He wins the MVP for the FOH.
-The sushi bar as a team finished really really strong with a very busy last 30 minutes.
Any VIP's in?
Dean, Take's first employee
Comps& Void Detail:
FNF for Dean
FNF for Joseph the cook that just left
Comped a Kayaku Udon for A1. The said it had no flavor. They said they've had it before. They were pretty strange and a bit stuck up. They seemed genuinely bothered that I was asking what was wrong with it. I tried to explain that I like to get feedback so we can insure consistency in the future.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2161.00
Projected Sales: $2204 (+685.20)
TY Lunch Sales: $2889.20
+/- : +$728.20, +34%
Lunch Covers: 147
Avg PPA: $19.65
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: A beautiful January day in Austin Texas
Any Special events going on?:
Who worked?:
Lindsey, Joel, Alex, Lynn CL, Jonathan SA (last day), Jason FR, Grace H
Flow of Business, Cuts and Ticket Times:
It was a very busy lunch. Started off with a 10 top walking in at 1130. We had a 10 top reservation for the party room at 1145. Had another 5, and 6 tops waiting for people. Full lobby and a 20 min wait by noon. Got all the big tops down by 1230, and the lobby cleared out. Continued to have a steady flow of people to the very end, and a constant 2-4 tables waiting. Grace was a bit overwhelmed at first so I had to stay with her for the first hour. Once she got her flow going, and was able to break free, and helped Jonathan bus tables. He was moving like it was his last day. I prodded him a bit, and he sped up a little. Seemed like the servers were dragging a bit today as well. The Kitchen got a big pop in the beginning, and the suhsi bar got a big pop at the end. They both handled it well and ticket times were great today.
Specials?
3 Staff members that stood out (why/how):
-Shiloh did a great job at the Ramen station
-Jason did food running, bussing tables, and watering tables. He wins the MVP for the FOH.
-The sushi bar as a team finished really really strong with a very busy last 30 minutes.
Any VIP's in?
Dean, Take's first employee
Comps& Void Detail:
FNF for Dean
FNF for Joseph the cook that just left
Comped a Kayaku Udon for A1. The said it had no flavor. They said they've had it before. They were pretty strange and a bit stuck up. They seemed genuinely bothered that I was asking what was wrong with it. I tried to explain that I like to get feedback so we can insure consistency in the future.
R&M needs?:
86'd items/ need more?
Thursday Recap 1/15/15
Written By: Leary
LY Lunch Sales: $1523
Projected Sales: $1843 (+$72.65)
TY Lunch Sales: $1915.65
+/- : +392.62, +26%
Lunch Covers: 117
Avg PPA: $16.37
LY Dinner Sales: $4238
Projected Sales: $4484 (-$552.30)
TY Dinner Sales: $3931.70
+/- : -$306.30, -7%
Dinner Covers: 144
Avg PPA: $27.30
Weather: Pretty warm and sunny afternoon, Clear skies and chilly evening
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Johnny, Lynn, Jonathan SA, Junko H, Kaori FR
Dinner: Lindsey, Kate, Sophia, Dusten, Naoto CL, Jason SA, Sigele FR, Grace H
Flow of Business, Cuts and Ticket Times:
Lunch had a solid start. Pretty much full by 12 and on a small wait by 1230. Started to slowed down around 1. I was expecting a bit of a later pop., but it never came. Went 2on at 120, 1 on at 145. Cut Host at 145. Ticket times were good all around.
Dinner started with a good happy hour ($609). Unfortunately it seems the trend for some happy hour tables is to order cheap the first hour, and sit at the table for another hour. Had another table sat for 2hr 50min. We continued to fill up after happy hour pretty quickly, and went on a wait by 630. I was expecting a pretty busy night since it was such a nice day, and it's been so rainy and cold lately. Figured folks would be stir crazy, and ready to get out. We had a decent early crowd, but mostly 2 tops and it started to thin out at 830. I was expecting a later pop, but it never came. Went 2 on at 9. 1 on, cut host, and SA at 930. Had 4 or 5 tables sat in the last hour. No reservations, and party room was never sat. The pace of business came at such a mellow rate that the sushi bar, and kitchen had pretty easy nights. Ticket times were great, and the food looked good.
Spencer did well with his train tonight at the sushi bar. Take bought the FOH a roll each at the end of the night so he could get some more practice at the end. They looked good. His speed seemed decent, and will get better with time.
Spent a lot of time with Grace at the host stand tonight because Dena was still sick, and I told her to stay home. Grace is great with guests, and knows the buzz table system well. Her biggest focus area is quote times. She tends to over quote people. It can definitely be tricky, and I tried explain several factors of table awareness to consider and help her out. She'll get better with time.
Specials?
3 Staff members that stood out (why/how):
Siege did a great job as always.
Naoto was a very solid closer, and handled the sushi bar rush well.
Steve did a great job at fry. His tempura looked and tasted perfect.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
FnF for Steve's roommate
Training comp for practice rolls for new sushi chef Spencer
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1523
Projected Sales: $1843 (+$72.65)
TY Lunch Sales: $1915.65
+/- : +392.62, +26%
Lunch Covers: 117
Avg PPA: $16.37
LY Dinner Sales: $4238
Projected Sales: $4484 (-$552.30)
TY Dinner Sales: $3931.70
+/- : -$306.30, -7%
Dinner Covers: 144
Avg PPA: $27.30
Weather: Pretty warm and sunny afternoon, Clear skies and chilly evening
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Johnny, Lynn, Jonathan SA, Junko H, Kaori FR
Dinner: Lindsey, Kate, Sophia, Dusten, Naoto CL, Jason SA, Sigele FR, Grace H
Flow of Business, Cuts and Ticket Times:
Lunch had a solid start. Pretty much full by 12 and on a small wait by 1230. Started to slowed down around 1. I was expecting a bit of a later pop., but it never came. Went 2on at 120, 1 on at 145. Cut Host at 145. Ticket times were good all around.
Dinner started with a good happy hour ($609). Unfortunately it seems the trend for some happy hour tables is to order cheap the first hour, and sit at the table for another hour. Had another table sat for 2hr 50min. We continued to fill up after happy hour pretty quickly, and went on a wait by 630. I was expecting a pretty busy night since it was such a nice day, and it's been so rainy and cold lately. Figured folks would be stir crazy, and ready to get out. We had a decent early crowd, but mostly 2 tops and it started to thin out at 830. I was expecting a later pop, but it never came. Went 2 on at 9. 1 on, cut host, and SA at 930. Had 4 or 5 tables sat in the last hour. No reservations, and party room was never sat. The pace of business came at such a mellow rate that the sushi bar, and kitchen had pretty easy nights. Ticket times were great, and the food looked good.
Spencer did well with his train tonight at the sushi bar. Take bought the FOH a roll each at the end of the night so he could get some more practice at the end. They looked good. His speed seemed decent, and will get better with time.
Spent a lot of time with Grace at the host stand tonight because Dena was still sick, and I told her to stay home. Grace is great with guests, and knows the buzz table system well. Her biggest focus area is quote times. She tends to over quote people. It can definitely be tricky, and I tried explain several factors of table awareness to consider and help her out. She'll get better with time.
Specials?
3 Staff members that stood out (why/how):
Siege did a great job as always.
Naoto was a very solid closer, and handled the sushi bar rush well.
Steve did a great job at fry. His tempura looked and tasted perfect.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
FnF for Steve's roommate
Training comp for practice rolls for new sushi chef Spencer
R&M needs?:
86'd items/ need more?
Thursday, January 15, 2015
Wednesday Recap 1/14/15
Written By: Leary
LY Lunch Sales: $1527
Projected Sales: $1824 (+$51)
TY Lunch Sales: $1875
+/- : +$348, + 23%
Lunch Covers:109
Avg PPA: $17.20
LY Dinner Sales: $4092
Projected Sales: $4188 ($14.75)
TY Dinner Sales: $4202.75
+/- : +$4202.75, +3%
Dinner Covers: 140
Avg PPA: $30.02
Weather: Cold & cloudy with scattered sprinkling throughout the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Kate, Sayo, Lynn, Jonathan SA, Sigele FR, Junko H
Dinner: Alex, Lindsey, Clair, Kate, Sophia, Kaori SA, Hiroe FR, Leary H ( Dena was sick and I sent her home at 6)
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch. Rush came a little bit earlier then normal. Seemed like everyone came in right at noon. Junko got a bit overwhelmed, but I helped her get everyone sat and we were back on track. Went on a small wait of a couple tables, but just stayed steady throughout the shift. Got 2 rotations in the party room which is always good. We were pretty full but slowing down by 110 and went 2 on. We stayed steady until about 145, but the added tables to the closers section came at a nice pace so Lynn & Sayo breezed through it. Ticket times were good except for one Sake Kasu that took almost 30 minutes because it had to be remade. Everything else came out fine.
Dinner: Really slow start. I sent Dena home at 6 and hosted for the evening because she was really sick. I thought the weather might scare off a crowd, but we started to fill up around 7. On wait by 730, got up to about 40 min, and came off the wait around 9. A lot of campers again. Several tables were sat over 2 hours during the pop. It made quote times challenging, but only two tables went over their time. I bribed a table with Kome bucks that had been sat for 2hrs 48min. The were super nice about it, and were happy for the Kome bucks. Went 2 on at 9. The two closers had a steady flow of tables until about 930. Had another 3 tables after that. Had a couple 30 minute ticket times from the kitchen during the pop. Sushi bar tickets stayed under 20 minutes.
Specials?
3 Staff members that stood out (why/how):
The night servers really stepped it up, and helped out a lot with the host stand. Lots of teamwork made the shift go by smoothly.
The 13 top was extremely difficult from start to finish, but Alex handled it well and made sure everyone was happy in the end.
Any VIP's in?
Comps& Void Detail:
Comped a sake chase because of the long ticket time. The other guest was done eating for about 15 minutes by the time she got it, and didn't have enough time to finish it before having to get back to work.
Comped a 30 minute Tori Teba that the guests ended up not caring for.
Had some regulars not like the Yasai Kakiage because it was a bit underdone and doughy. Kate offered a new one, but the table had already had a bunch of food and was ready to leave.
I comped a drink for the servers for all the hard work tonight.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1527
Projected Sales: $1824 (+$51)
TY Lunch Sales: $1875
+/- : +$348, + 23%
Lunch Covers:109
Avg PPA: $17.20
LY Dinner Sales: $4092
Projected Sales: $4188 ($14.75)
TY Dinner Sales: $4202.75
+/- : +$4202.75, +3%
Dinner Covers: 140
Avg PPA: $30.02
Weather: Cold & cloudy with scattered sprinkling throughout the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Kate, Sayo, Lynn, Jonathan SA, Sigele FR, Junko H
Dinner: Alex, Lindsey, Clair, Kate, Sophia, Kaori SA, Hiroe FR, Leary H ( Dena was sick and I sent her home at 6)
Flow of Business, Cuts and Ticket Times:
Lunch: It was a good lunch. Rush came a little bit earlier then normal. Seemed like everyone came in right at noon. Junko got a bit overwhelmed, but I helped her get everyone sat and we were back on track. Went on a small wait of a couple tables, but just stayed steady throughout the shift. Got 2 rotations in the party room which is always good. We were pretty full but slowing down by 110 and went 2 on. We stayed steady until about 145, but the added tables to the closers section came at a nice pace so Lynn & Sayo breezed through it. Ticket times were good except for one Sake Kasu that took almost 30 minutes because it had to be remade. Everything else came out fine.
Dinner: Really slow start. I sent Dena home at 6 and hosted for the evening because she was really sick. I thought the weather might scare off a crowd, but we started to fill up around 7. On wait by 730, got up to about 40 min, and came off the wait around 9. A lot of campers again. Several tables were sat over 2 hours during the pop. It made quote times challenging, but only two tables went over their time. I bribed a table with Kome bucks that had been sat for 2hrs 48min. The were super nice about it, and were happy for the Kome bucks. Went 2 on at 9. The two closers had a steady flow of tables until about 930. Had another 3 tables after that. Had a couple 30 minute ticket times from the kitchen during the pop. Sushi bar tickets stayed under 20 minutes.
Specials?
3 Staff members that stood out (why/how):
The night servers really stepped it up, and helped out a lot with the host stand. Lots of teamwork made the shift go by smoothly.
The 13 top was extremely difficult from start to finish, but Alex handled it well and made sure everyone was happy in the end.
Any VIP's in?
Comps& Void Detail:
Comped a sake chase because of the long ticket time. The other guest was done eating for about 15 minutes by the time she got it, and didn't have enough time to finish it before having to get back to work.
Comped a 30 minute Tori Teba that the guests ended up not caring for.
Had some regulars not like the Yasai Kakiage because it was a bit underdone and doughy. Kate offered a new one, but the table had already had a bunch of food and was ready to leave.
I comped a drink for the servers for all the hard work tonight.
R&M needs?:
86'd items/ need more?
Tuesday, January 13, 2015
Tuesday PM Recap 1/13/15
Written By:Leary
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $4285
Projected Sales: $4393 (-$275)
TY Dinner Sales: $4118
+/- : -$167, -4%
Dinner Covers: 161
Avg PPA: $25.58
Weather: Cloudy and cold
Any Special events going on?:
Who worked?:
Lindsey, Alex, Amanda, Krystin, Clair, Ally H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Had a mellow Happy Hour, but 630 we were almost full. On a wait by 7. Had an 8 top that said they had a reservation for Marcos. We didn't have any reservations so they got the party room and everything worked out fine. I looked a couple weeks forward and didn't see one for Marcos, but heads up in case it was put on a different day. Had 2 6-tops, and 2 5-tops which made seating a little tricky, but Ally handled it like a pro. Also had a lot of tables camping out. B6 is the winner with 2h 58min. Had a steady trickle of 2-tops and 4-tops after the initial wave of big tops, and got up to a 25-30 minute wait by 8. We were off the wait, but still full by 830. Went 3 on, and 2 on at 9. We continued to have a steady trickle until about 930. Ticket times were good. Had a couple 25-30 tickets from the kitchen during the pop, but most were under 20. Sushi bar ticket times were good. Had a couple 25 minute roll tickets, but that was it. It was a solid Tuesday, and with no SA it flew by quickly. The staff really pulled together and showed a lot of teamwork.
Specials?
3 Staff members that stood out (why/how):
Alex won the teamwork contest, but even after the contest was over she was helping everyone out until the very end.
Ally with another solid performance at the host stand. Helped out a lot with resetting tables.
Sigele was awesome as always. Once she got through the big pop in the kitchen she was filling waters and bussing tables the rest of the night. Such a great hire.
Any VIP's in?
Andy Erdman (old GM of Uchi) came in with his wife
Comps& Void Detail:
Sent a Beef Carpaccio to Andy, and gave him a FNF discount
Had a lady send back the Iidako because she didn't like the sauce (thick marinade) on it. Daniel reminded me that the last batch of marinade was a little weird so shouldn't be a future issue.
Had a teamwork contest sinec we didn't have an SA, and bought the winner (Alex) dinner with Kome bucks.
R&M needs?: I will assemble the heaters tomorrow.
86'd items/ need more?
We need more tea light candles. (I'll grab some from Home Depot during the break tomorrow)
I'm guessing more have been ordered, but just in case we need more Chinese Markers
I thought we had more extra silver chairs by S12, but there's only one now.
We might want to get some more Asahi Glasses for $2 Tuesdays. We were on the verge of running out for about an hour during the shift.
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
Lunch Covers:
Avg PPA:
LY Dinner Sales: $4285
Projected Sales: $4393 (-$275)
TY Dinner Sales: $4118
+/- : -$167, -4%
Dinner Covers: 161
Avg PPA: $25.58
Weather: Cloudy and cold
Any Special events going on?:
Who worked?:
Lindsey, Alex, Amanda, Krystin, Clair, Ally H, Sigele FR
Flow of Business, Cuts and Ticket Times:
Had a mellow Happy Hour, but 630 we were almost full. On a wait by 7. Had an 8 top that said they had a reservation for Marcos. We didn't have any reservations so they got the party room and everything worked out fine. I looked a couple weeks forward and didn't see one for Marcos, but heads up in case it was put on a different day. Had 2 6-tops, and 2 5-tops which made seating a little tricky, but Ally handled it like a pro. Also had a lot of tables camping out. B6 is the winner with 2h 58min. Had a steady trickle of 2-tops and 4-tops after the initial wave of big tops, and got up to a 25-30 minute wait by 8. We were off the wait, but still full by 830. Went 3 on, and 2 on at 9. We continued to have a steady trickle until about 930. Ticket times were good. Had a couple 25-30 tickets from the kitchen during the pop, but most were under 20. Sushi bar ticket times were good. Had a couple 25 minute roll tickets, but that was it. It was a solid Tuesday, and with no SA it flew by quickly. The staff really pulled together and showed a lot of teamwork.
Specials?
3 Staff members that stood out (why/how):
Alex won the teamwork contest, but even after the contest was over she was helping everyone out until the very end.
Ally with another solid performance at the host stand. Helped out a lot with resetting tables.
Sigele was awesome as always. Once she got through the big pop in the kitchen she was filling waters and bussing tables the rest of the night. Such a great hire.
Any VIP's in?
Andy Erdman (old GM of Uchi) came in with his wife
Comps& Void Detail:
Sent a Beef Carpaccio to Andy, and gave him a FNF discount
Had a lady send back the Iidako because she didn't like the sauce (thick marinade) on it. Daniel reminded me that the last batch of marinade was a little weird so shouldn't be a future issue.
Had a teamwork contest sinec we didn't have an SA, and bought the winner (Alex) dinner with Kome bucks.
R&M needs?: I will assemble the heaters tomorrow.
86'd items/ need more?
We need more tea light candles. (I'll grab some from Home Depot during the break tomorrow)
I'm guessing more have been ordered, but just in case we need more Chinese Markers
I thought we had more extra silver chairs by S12, but there's only one now.
We might want to get some more Asahi Glasses for $2 Tuesdays. We were on the verge of running out for about an hour during the shift.
Tuesday AM 1.13.15
Written By: Elizabeth
LY Lunch Sales: $1537
Projected Sales: $1661
TY Lunch Sales: $1322
+/- : -14% ly and short $339 PS
Lunch Covers: 78
Avg PPA: $16.95
Weather: Cold- gray.
Any Special events going on?:
Who worked?: Lindsey, Alex, Johnny, Kate CL> Junko Host, Sigele FR
We won't be having an SA on Tuesday lunches for a little while. Both Tuesday AM and PM actually
Flow of Business, Cuts and Ticket Times:
The tea pots that came in today were the wrong ones, so Kayo ordered new ones, should arrive next week I'm guessing. The new heaters arrived today. Who wants to assemble them??? :)
Lunch was slow throughout.
Cut Lindsey at 12:30 and went 2 on at 12:55pm. Figured it would kind of be a slower week, but was hoping maybe since it wasn't 30 degrees out people would venture out a little more. Guess not. It stayed slower but steady enough to keep two on until 1:45. Kate took the last two tables that came in at 1:58 & 2pm.
Specials?
3 Staff members that stood out (why/how):
- Sigele- doing fantastic!
- Kelby did a great job on sushi bar today. Nice looking rolls.
- Junko, always a pleasure. Helped out since we didn't have an SA on. Not completely necessary but always nice.
Any VIP's in?
Jason Umlas (does he count as VIP?), Tarra and Kelvin, Paul (formerly of Pioneer), and lastly....Jason, My Husbands-Brothers-Wifes-Brother. Yeeeees!
Comps& Void Detail:
75% off DNL for an Ume Gobo (she ate one piece...) Bought 2 pieces of Gyu for Jason Relative, FNF for Umlas, FNF for Paul
R&M needs?:
Does anyone know where our trays went?
LY Lunch Sales: $1537
Projected Sales: $1661
TY Lunch Sales: $1322
+/- : -14% ly and short $339 PS
Lunch Covers: 78
Avg PPA: $16.95
Weather: Cold- gray.
Any Special events going on?:
Who worked?: Lindsey, Alex, Johnny, Kate CL> Junko Host, Sigele FR
We won't be having an SA on Tuesday lunches for a little while. Both Tuesday AM and PM actually
Flow of Business, Cuts and Ticket Times:
The tea pots that came in today were the wrong ones, so Kayo ordered new ones, should arrive next week I'm guessing. The new heaters arrived today. Who wants to assemble them??? :)
Lunch was slow throughout.
Cut Lindsey at 12:30 and went 2 on at 12:55pm. Figured it would kind of be a slower week, but was hoping maybe since it wasn't 30 degrees out people would venture out a little more. Guess not. It stayed slower but steady enough to keep two on until 1:45. Kate took the last two tables that came in at 1:58 & 2pm.
Specials?
3 Staff members that stood out (why/how):
- Sigele- doing fantastic!
- Kelby did a great job on sushi bar today. Nice looking rolls.
- Junko, always a pleasure. Helped out since we didn't have an SA on. Not completely necessary but always nice.
Any VIP's in?
Jason Umlas (does he count as VIP?), Tarra and Kelvin, Paul (formerly of Pioneer), and lastly....Jason, My Husbands-Brothers-Wifes-Brother. Yeeeees!
Comps& Void Detail:
75% off DNL for an Ume Gobo (she ate one piece...) Bought 2 pieces of Gyu for Jason Relative, FNF for Umlas, FNF for Paul
R&M needs?:
Does anyone know where our trays went?
Monday, January 12, 2015
Monday PM 1.12.15
Written By:Elizabeth
LY Dinner Sales: $4104
Projected Sales: $ 4212
TY Dinner Sales: $3201
+/- : -22% LY
Dinner Covers: 107
Avg PPA: $29.92
Weather: coldy. cold. cold.
Any Special events going on?:
Who worked?: Joel, Krystin, Mandy, Dusten, Camacho CL. Stephanie Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A decent start to the night, however it was still rather empty at 6pm, but then filled up enough to make it steady but we didn't go on a wait. It emptied out after that around 8pm, and I cut Krystin. Then at 8:15 it continued to slow, so I took a chance and cut down to just Dusten and Camacho. They both got a handful of tables here and there but it still never picked up much after that so I cut Dusten at 9:20 and Camacho rode it home (only 2 other tables came in after that...)
Must have been a slow night all over town, Aaron said Contigo super slow too.
I cut Stephanie (host) at 9pm as well.
Specials?
3 Staff members that stood out (why/how):
Kaori does a great job SA'ing though can miss tables from time to time by being preoccupied with tasks in the service station. But overall, she does a great job.
Everyone was in such a positive fun mood tonight, despite the business being so slow. Even at the end everyone was joking around and laughing. Good vibe tonight
Any VIP's in?
Owners of some restaurant that use to be on the strip? Jason and Dusten knew who
Kyra of Mantis Massage
Shane from across the street
Comps& Void Detail:
SIN discount was pretty hefty for the Owners of that restaurant
SIN for Kyra
Bday desserts for two tables
Kome Bucks for a drink for Dusten and Camacho for being two bad ass closers and working hard.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $4104
Projected Sales: $ 4212
TY Dinner Sales: $3201
+/- : -22% LY
Dinner Covers: 107
Avg PPA: $29.92
Weather: coldy. cold. cold.
Any Special events going on?:
Who worked?: Joel, Krystin, Mandy, Dusten, Camacho CL. Stephanie Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A decent start to the night, however it was still rather empty at 6pm, but then filled up enough to make it steady but we didn't go on a wait. It emptied out after that around 8pm, and I cut Krystin. Then at 8:15 it continued to slow, so I took a chance and cut down to just Dusten and Camacho. They both got a handful of tables here and there but it still never picked up much after that so I cut Dusten at 9:20 and Camacho rode it home (only 2 other tables came in after that...)
Must have been a slow night all over town, Aaron said Contigo super slow too.
I cut Stephanie (host) at 9pm as well.
Specials?
3 Staff members that stood out (why/how):
Kaori does a great job SA'ing though can miss tables from time to time by being preoccupied with tasks in the service station. But overall, she does a great job.
Everyone was in such a positive fun mood tonight, despite the business being so slow. Even at the end everyone was joking around and laughing. Good vibe tonight
Any VIP's in?
Owners of some restaurant that use to be on the strip? Jason and Dusten knew who
Kyra of Mantis Massage
Shane from across the street
Comps& Void Detail:
SIN discount was pretty hefty for the Owners of that restaurant
SIN for Kyra
Bday desserts for two tables
Kome Bucks for a drink for Dusten and Camacho for being two bad ass closers and working hard.
R&M needs?:
86'd items/ need more?
Monday AM Recap 1/12/15
Written By: Leary
LY Lunch Sales: $0 (Guess we had a meeting/cleaning last year)
Projected Sales: $1643.00 (+59.90)
TY Lunch Sales: $1702.90
+/- :
Lunch Covers: 98
Avg PPA: $17.38
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and Cloudy
Any Special events going on?:
Who worked?:
Sophia, Mandy, Krystin, Kate CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Slow start, but things fot rolling around noon. We had a few tables go on a wait around 1230, but everyone got sat quickly. The crowd started thinning out by 1. Went 2 on at 1:05. Got another 8 tables until I went 1 on at 1:40. 1 more table came in after that. Ticket times were good.
Specials?
3 Staff members that stood out (why/how):
I'm giving a shout out to my veteran support staff today. Hiroe, Jason, and Junko were as solid as always. We were not supper busy today, but they stayed productive and on top of their work.
Any VIP's in?
Comps& Void Detail:
Emp day off for Lindsey & Dan. She also had $20 in Kome Bucks
Comped a Katsu Teishoku A8. It was undercooked in a couple spots, and the curry came out cold. The guy was pretty grumpy about it. Had the Kitchen remake one, and it came out perfect. The lady was done with her food by the time the remake came out so I comped the meal. Mandy said they were much happier. I touched base with them as they were leaving, and they said the remake was really good.
R&M needs?:
Daniel (the roof guy) came and picked up the check today.
86'd items/ need more?
LY Lunch Sales: $0 (Guess we had a meeting/cleaning last year)
Projected Sales: $1643.00 (+59.90)
TY Lunch Sales: $1702.90
+/- :
Lunch Covers: 98
Avg PPA: $17.38
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Chilly and Cloudy
Any Special events going on?:
Who worked?:
Sophia, Mandy, Krystin, Kate CL, Jason SA, Hiroe FR, Junko H
Flow of Business, Cuts and Ticket Times:
Slow start, but things fot rolling around noon. We had a few tables go on a wait around 1230, but everyone got sat quickly. The crowd started thinning out by 1. Went 2 on at 1:05. Got another 8 tables until I went 1 on at 1:40. 1 more table came in after that. Ticket times were good.
Specials?
3 Staff members that stood out (why/how):
I'm giving a shout out to my veteran support staff today. Hiroe, Jason, and Junko were as solid as always. We were not supper busy today, but they stayed productive and on top of their work.
Any VIP's in?
Comps& Void Detail:
Emp day off for Lindsey & Dan. She also had $20 in Kome Bucks
Comped a Katsu Teishoku A8. It was undercooked in a couple spots, and the curry came out cold. The guy was pretty grumpy about it. Had the Kitchen remake one, and it came out perfect. The lady was done with her food by the time the remake came out so I comped the meal. Mandy said they were much happier. I touched base with them as they were leaving, and they said the remake was really good.
R&M needs?:
Daniel (the roof guy) came and picked up the check today.
86'd items/ need more?
Sunday, January 11, 2015
1/11/15 PM SUNDAY recap
Written By:Dusten
LY Dinner Sales: 3634
Projected Sales: 3818
TY Dinner Sales: 4809
+/- :$991 over projected and up 32% over LY
Dinner Covers:177
Avg PPA:27.17
Weather: chilly and overcast.
Any Special events going on?:
Who worked?: Kate, Joel, Amanda, Krystin, Clair CL, Dena H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times:tonight was jumpin for a while. We went on a wait around 6 pm and stayed on until about 7:30. Then it died out of about 20 minutes and went back to being busy. Then it tapered off and we'd go on a short wait here and there. I cut Kate at 8:30pm, Joel at 9pm, Amanda at 9:20 and Krystin at 9:30pm.
Everyone and their mom was ordering rolls. Things got backed up and 30 minute ticket times were the high average. At one point all 3 sushi bar sations were cranking out the maki rolls. I tried to encourage the servers to get their tables to explore other sections of the menu, if for no other reason than to have other items coming while they waited for rolls.
There was an issue with a clam special that 2/3rds of the clams weren't open I'm not sure what causes this to happen, but the kitchen remade the order and I sent the table a dessert. I talked to them a bit and they seemed like they could go either way on being cool or not. I hope the apple pie gyoza helped.
There was another issue with an iadako going out with only 3 little guys on the skewer. Again it was remade but brought back again for plating (no kewpie, katsu or togarashi) If a plate is remade it should be plated as if it were any other order right?
Specials?1x tsukiji set, 2x clams, 3x pork belly kitchen special, 10x poisson cru, 3 pork belly nigiri, 9x smoking sashimi
3 Staff members that stood out (why/how):
*Mandy did a great job. Her's was the table with the iadako and she stayed on the kitchen about remaking it as well as the re-plating. I like when servers bring an issue to my attention so that I know, but then go and sort the issue out themselves... when it is within their power.
*I feel like joel is effective at selling the specials, but in particular he doesn't seem to run his smoking sashimi fast enough. Either that or there isn't much smoke being put into the jar. I feel like it is the former, simply because I notice his sitting longer than others'.
*I'm really trying to be patient with Dena. I know she is still absorbing the job and Kome culture. I don't feel like her non-chalance and overly familiar tone is helping however. She asked to go to the restroom no less than 5 times. She asked a lot of things. Asked someone to make her an Emergen-C, asked someone to set up a 5 top for her. Asked me several times to grab chopsticks, but would add, "If you don't want me to leave the host stand EVER." Most of the time she asked for something she wasn't faced with anyone on the host stand. I told her all of these things she is asking is well within her power, and to an extent expected of her... eventually. Any host ought to be perfectly capable of grabbing chopsticks and high-chairs and menus and other things without sacrificing service or much of an absence from the host stand. She will catch on.
Any VIP's in? I saw Star Long and folks (Food Network Show looking dude), Andrew and his boyfirned (fiance?) came in. Tamara formerly of Sa-Ten, Ken who used to work here.
Comps& Void Detail: Trio roll voided, guest changed mind. Apple pie gyoza mentioned above. Clair and Joel won alcohol sale contests earning $10 and $15 to their meals. No one one the sashimi sales contest. Krystin claimed her bubbles prize from the other night. She said Leary knows about this. Comp'd a chicken kara-age to a guy who ordered nothing but fried food and complained it was fatty.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: 3634
Projected Sales: 3818
TY Dinner Sales: 4809
+/- :$991 over projected and up 32% over LY
Dinner Covers:177
Avg PPA:27.17
Weather: chilly and overcast.
Any Special events going on?:
Who worked?: Kate, Joel, Amanda, Krystin, Clair CL, Dena H, Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times:tonight was jumpin for a while. We went on a wait around 6 pm and stayed on until about 7:30. Then it died out of about 20 minutes and went back to being busy. Then it tapered off and we'd go on a short wait here and there. I cut Kate at 8:30pm, Joel at 9pm, Amanda at 9:20 and Krystin at 9:30pm.
Everyone and their mom was ordering rolls. Things got backed up and 30 minute ticket times were the high average. At one point all 3 sushi bar sations were cranking out the maki rolls. I tried to encourage the servers to get their tables to explore other sections of the menu, if for no other reason than to have other items coming while they waited for rolls.
There was an issue with a clam special that 2/3rds of the clams weren't open I'm not sure what causes this to happen, but the kitchen remade the order and I sent the table a dessert. I talked to them a bit and they seemed like they could go either way on being cool or not. I hope the apple pie gyoza helped.
There was another issue with an iadako going out with only 3 little guys on the skewer. Again it was remade but brought back again for plating (no kewpie, katsu or togarashi) If a plate is remade it should be plated as if it were any other order right?
Specials?1x tsukiji set, 2x clams, 3x pork belly kitchen special, 10x poisson cru, 3 pork belly nigiri, 9x smoking sashimi
3 Staff members that stood out (why/how):
*Mandy did a great job. Her's was the table with the iadako and she stayed on the kitchen about remaking it as well as the re-plating. I like when servers bring an issue to my attention so that I know, but then go and sort the issue out themselves... when it is within their power.
*I feel like joel is effective at selling the specials, but in particular he doesn't seem to run his smoking sashimi fast enough. Either that or there isn't much smoke being put into the jar. I feel like it is the former, simply because I notice his sitting longer than others'.
*I'm really trying to be patient with Dena. I know she is still absorbing the job and Kome culture. I don't feel like her non-chalance and overly familiar tone is helping however. She asked to go to the restroom no less than 5 times. She asked a lot of things. Asked someone to make her an Emergen-C, asked someone to set up a 5 top for her. Asked me several times to grab chopsticks, but would add, "If you don't want me to leave the host stand EVER." Most of the time she asked for something she wasn't faced with anyone on the host stand. I told her all of these things she is asking is well within her power, and to an extent expected of her... eventually. Any host ought to be perfectly capable of grabbing chopsticks and high-chairs and menus and other things without sacrificing service or much of an absence from the host stand. She will catch on.
Any VIP's in? I saw Star Long and folks (Food Network Show looking dude), Andrew and his boyfirned (fiance?) came in. Tamara formerly of Sa-Ten, Ken who used to work here.
Comps& Void Detail: Trio roll voided, guest changed mind. Apple pie gyoza mentioned above. Clair and Joel won alcohol sale contests earning $10 and $15 to their meals. No one one the sashimi sales contest. Krystin claimed her bubbles prize from the other night. She said Leary knows about this. Comp'd a chicken kara-age to a guy who ordered nothing but fried food and complained it was fatty.
R&M needs?:
86'd items/ need more?
Sunday AM 1.11.15
Written By: Elizabeth
LY Lunch Sales: $1923
Projected Sales: $2160
TY Lunch Sales: $1935
+/- : +1% LY and short $225 PS
Lunch Covers: 101
Avg PPA: $19.16
Weather: cold but warming into the 40's
Any Special events going on?: Football playoffs
Who worked?:
Kate, Joel, Sayo, Camacho CL. Jason SA, Grace Host, Mandy FR
Flow of Business, Cuts and Ticket Times:
Slow to start. By 1:30 it still hadn't picked up enough to keep 4 servers on and the sushi bar was still empty, so I cut down to 3, cutting Joel. The 3 on handled everything well, the restaurant filled, and the sushi bar half filled, so that had Camacho caught back up with covers and tables. Then around 2pm I cut down to Sayo & Camacho and then at 2:30 I cut to just Camacho. I'll never learn....7 tables walked in. He handled the pop well, as he does, and I didn't have to worry about him much. The other girls helped out too.
Specials?
3 Staff members that stood out (why/how):
*I will definitely not be short on words at Joel's eval. After I cut him I caught him in the party room eating. I told him that while he still has tables he needs to wait to eat his lunch. I will also reinforce this point at the dept. meeting on the 27th.
*Camacho handled the big rush at the end with ease.
Any VIP's in?
Harmon and Family, another regular couple who's name I do not know.
Comps& Void Detail:
Kome Bucks for Jason Bento Win. Also Kome bucks for employee drink prizes I forgot to ring in last night.
Regular Makani otherwise.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1923
Projected Sales: $2160
TY Lunch Sales: $1935
+/- : +1% LY and short $225 PS
Lunch Covers: 101
Avg PPA: $19.16
Weather: cold but warming into the 40's
Any Special events going on?: Football playoffs
Who worked?:
Kate, Joel, Sayo, Camacho CL. Jason SA, Grace Host, Mandy FR
Flow of Business, Cuts and Ticket Times:
Slow to start. By 1:30 it still hadn't picked up enough to keep 4 servers on and the sushi bar was still empty, so I cut down to 3, cutting Joel. The 3 on handled everything well, the restaurant filled, and the sushi bar half filled, so that had Camacho caught back up with covers and tables. Then around 2pm I cut down to Sayo & Camacho and then at 2:30 I cut to just Camacho. I'll never learn....7 tables walked in. He handled the pop well, as he does, and I didn't have to worry about him much. The other girls helped out too.
Specials?
3 Staff members that stood out (why/how):
*I will definitely not be short on words at Joel's eval. After I cut him I caught him in the party room eating. I told him that while he still has tables he needs to wait to eat his lunch. I will also reinforce this point at the dept. meeting on the 27th.
*Camacho handled the big rush at the end with ease.
Any VIP's in?
Harmon and Family, another regular couple who's name I do not know.
Comps& Void Detail:
Kome Bucks for Jason Bento Win. Also Kome bucks for employee drink prizes I forgot to ring in last night.
Regular Makani otherwise.
R&M needs?:
86'd items/ need more?
Saturday 1.10.15
Written By: Elizabeth
LY Lunch Sales: $2285
Projected Sales: $2618
TY Lunch Sales: $2199
+/- : -4% LY and -$419 PS
Lunch Covers: 134
Avg PPA: $16.41
LY Dinner Sales: $6946
Projected Sales: $7418
TY Dinner Sales: $6335
+/- : -9% Ly and short $1083 PS :( :(
Dinner Covers:216
Avg PPA: $29.33
Weather: 30's and raining. Miserable
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Lindsey, Krystin CL. Mandy Host, Hiroe FR (no SA- this will be the going trend for the next few weeks)
Dinner: Alex, Kate, Naoto, Sayo, Dusten CL. Mandy/ Grace Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and around 12:30 it got a little steadier but still never went on a wait. I don't know why I don't learn, but I cut down to 2 servers at 2pm and then the tables filled up again- Clair and Krystin handled the pop well but you could tell Krystin was nervous. I scheduled her to close lunch and she said she was nervous from the get-go. But she did a fine job- delegated tasks where she needed to and got things done. I cut Clair at 2:30, thinking we were in the clear, then 6 more tables walked in. Krystin had a pretty hefty section on her hands, but did well. I helped out and refilled waters, and got things for her when she needed them. Ticket times were good. No issues.
Dinner: What a start to the night. Very different than last night. We started off with 2 walk in 5-tops, a 6-top, and an 11-top. And some misc. other 2 tops and 4 tops sprinkled in. Then had another 12 top walk in around 5:45, and another 6 top walk in, in addition to the 6:30 12-top reso. The lobby was jam packed full of all these people waiting, the wait for a table was running about 30-45 minutes at 6pm. By 7:30 we got the second 12 top sat (in the space the opening 11 top was) but they wanted Ramen. So instead of leaving, they each ordered on item off the menu and asked for separate checks. Poor Naoto was their server. I closed the checks out for him (because by the time they left I cut Alex so he could pick up some tables) and there wasn't 1 check over $15 (some weren't over $10) So that really brought down his sales, not to mention our PPA. After clearing out the 12 top that was standing in the lobby, it seemed a little better and it was mostly 2-tops after that, on a 20-30 minute wait. This lingering wait lasted until about 9pm when it started to taper off. I cut Alex at 8:45 after she got sat another 6-top but had tables emptying out, Kate was cut at 9:15, and went down to 2 on at 9:30, and 1 on at around 10:15. Dusten got a sprinkling of tables after that, which I expected because I had heated up my dinner and was excited to have a hot meal. Lo and behold we get two 2-tops in at once, followed by another few tables here and there. And I had already cut the host. Nothing at all like last night.
Oh, and right before the group in the party room left, they let Alex know that the party room ceiling was leaking on them...
Lost and Found: last night a check was left behind on a table. Like a check, check. And today I found a Laundry card in the office. Just in case anyone asks.
One random note: I found a stack of W2's on the very top shelf...I sorted them, and distributed some to those that were working tonight. They'll be in the top drawer of the filing cabinet to be disbursed. I have them separated into 3 categories: BOH/Sushi, FOH, and To Be Mailed.
Specials?
Quite a few tonight:
Anikimo & Katsuo nigiri (I think Kate sold most of those): 10
Takowasa Nigiri : 6
Pork Belly with Sweet Pot Puree: 4
Clams: 1
I didn't hear any feedback from anyone in particular, but I do know these are trials for the new menu.
3 Staff members that stood out (why/how):
*Lindsey could use some work on her prebusing skills and also getting to her tables to bus in her downtime. With no SA on for lunch today I saw all 3 girls bussing their own tables with the exception of Lindsey. Or, when she did it was at a very slow pace. I would like to see some urgency to that. She definitely takes criticism well but to see her put it to use is different.
*Grace has a great smiling personality and even with a jam packed lobby she was still able to keep smiling and not let any of it get to her! Great job!
*Kate really sold a ton of the Kurasawa tonight. Everytime I saw one go out it was hers.
Any VIP's in?
Neil came in with a friend for dinner. I felt so bad because I couldn't stop to talk to him. He came in during the large party madness.
Comps& Void Detail:
Take asked for a few tables to get the FNF, regular Makani for a few staff members, Kome bucks for GC's redeemed and another $10 Kome Bucks from a Daruma Emp. Kitchen Error for a long long hair found in the Tarantual roll. The guests were really nice about it, but this hair was long and dark and semi thick. It was real bizarre where it even came from. But it wasn't from the guests at the table, they both had really short hair (one a guy, one a blonde girl) So I have no idea. Luckily they were really cool about it. Owner comp for some beers Kayo had sent her friend to pick up.
R&M needs?:
The obvious: party room ceiling.
86'd items/ need more?
We ran out of Straws today.
We will not run out of Izze for a while. We have about 4 cases. Please do not order this anytime soon.
We might need Diet Coke on the next Sysco Order, or just get it from Restaurant Depot.
86 Bloody mary Mix. I have to contact my rep and see if they got any back in the warehouse (they were out the last week)
LY Lunch Sales: $2285
Projected Sales: $2618
TY Lunch Sales: $2199
+/- : -4% LY and -$419 PS
Lunch Covers: 134
Avg PPA: $16.41
LY Dinner Sales: $6946
Projected Sales: $7418
TY Dinner Sales: $6335
+/- : -9% Ly and short $1083 PS :( :(
Dinner Covers:216
Avg PPA: $29.33
Weather: 30's and raining. Miserable
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Lindsey, Krystin CL. Mandy Host, Hiroe FR (no SA- this will be the going trend for the next few weeks)
Dinner: Alex, Kate, Naoto, Sayo, Dusten CL. Mandy/ Grace Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and around 12:30 it got a little steadier but still never went on a wait. I don't know why I don't learn, but I cut down to 2 servers at 2pm and then the tables filled up again- Clair and Krystin handled the pop well but you could tell Krystin was nervous. I scheduled her to close lunch and she said she was nervous from the get-go. But she did a fine job- delegated tasks where she needed to and got things done. I cut Clair at 2:30, thinking we were in the clear, then 6 more tables walked in. Krystin had a pretty hefty section on her hands, but did well. I helped out and refilled waters, and got things for her when she needed them. Ticket times were good. No issues.
Dinner: What a start to the night. Very different than last night. We started off with 2 walk in 5-tops, a 6-top, and an 11-top. And some misc. other 2 tops and 4 tops sprinkled in. Then had another 12 top walk in around 5:45, and another 6 top walk in, in addition to the 6:30 12-top reso. The lobby was jam packed full of all these people waiting, the wait for a table was running about 30-45 minutes at 6pm. By 7:30 we got the second 12 top sat (in the space the opening 11 top was) but they wanted Ramen. So instead of leaving, they each ordered on item off the menu and asked for separate checks. Poor Naoto was their server. I closed the checks out for him (because by the time they left I cut Alex so he could pick up some tables) and there wasn't 1 check over $15 (some weren't over $10) So that really brought down his sales, not to mention our PPA. After clearing out the 12 top that was standing in the lobby, it seemed a little better and it was mostly 2-tops after that, on a 20-30 minute wait. This lingering wait lasted until about 9pm when it started to taper off. I cut Alex at 8:45 after she got sat another 6-top but had tables emptying out, Kate was cut at 9:15, and went down to 2 on at 9:30, and 1 on at around 10:15. Dusten got a sprinkling of tables after that, which I expected because I had heated up my dinner and was excited to have a hot meal. Lo and behold we get two 2-tops in at once, followed by another few tables here and there. And I had already cut the host. Nothing at all like last night.
Oh, and right before the group in the party room left, they let Alex know that the party room ceiling was leaking on them...
Lost and Found: last night a check was left behind on a table. Like a check, check. And today I found a Laundry card in the office. Just in case anyone asks.
One random note: I found a stack of W2's on the very top shelf...I sorted them, and distributed some to those that were working tonight. They'll be in the top drawer of the filing cabinet to be disbursed. I have them separated into 3 categories: BOH/Sushi, FOH, and To Be Mailed.
Specials?
Quite a few tonight:
Anikimo & Katsuo nigiri (I think Kate sold most of those): 10
Takowasa Nigiri : 6
Pork Belly with Sweet Pot Puree: 4
Clams: 1
I didn't hear any feedback from anyone in particular, but I do know these are trials for the new menu.
3 Staff members that stood out (why/how):
*Lindsey could use some work on her prebusing skills and also getting to her tables to bus in her downtime. With no SA on for lunch today I saw all 3 girls bussing their own tables with the exception of Lindsey. Or, when she did it was at a very slow pace. I would like to see some urgency to that. She definitely takes criticism well but to see her put it to use is different.
*Grace has a great smiling personality and even with a jam packed lobby she was still able to keep smiling and not let any of it get to her! Great job!
*Kate really sold a ton of the Kurasawa tonight. Everytime I saw one go out it was hers.
Any VIP's in?
Neil came in with a friend for dinner. I felt so bad because I couldn't stop to talk to him. He came in during the large party madness.
Comps& Void Detail:
Take asked for a few tables to get the FNF, regular Makani for a few staff members, Kome bucks for GC's redeemed and another $10 Kome Bucks from a Daruma Emp. Kitchen Error for a long long hair found in the Tarantual roll. The guests were really nice about it, but this hair was long and dark and semi thick. It was real bizarre where it even came from. But it wasn't from the guests at the table, they both had really short hair (one a guy, one a blonde girl) So I have no idea. Luckily they were really cool about it. Owner comp for some beers Kayo had sent her friend to pick up.
R&M needs?:
The obvious: party room ceiling.
86'd items/ need more?
We ran out of Straws today.
We will not run out of Izze for a while. We have about 4 cases. Please do not order this anytime soon.
We might need Diet Coke on the next Sysco Order, or just get it from Restaurant Depot.
86 Bloody mary Mix. I have to contact my rep and see if they got any back in the warehouse (they were out the last week)
Friday, January 9, 2015
Friday PM 1.9.15
Written By: Elizabeth
LY Dinner Sales: $7858 (woah!)
Projected Sales: $7940 (it was a stretch)
TY Dinner Sales: $5351
+/- : -32% LY
Dinner Covers: 187
Avg PPA: $28.61
Weather: Cold and rainy. In the 30's (real feel: 28, thanks Weather.com)
Any Special events going on?: nationwide freeze.
Who worked?:
Sayo, Sophia, Clair, Camacho, Dusten CL> Jason SA, Lindsey & I hosted, Kaori FR
Stephanie did in fact call out- and this was the one Friday I had only scheduled one host. however it worked out that Lindsey was cocktailing, so Lindsey actually hosted all night- I bought her dinner for it, and cut her by 9:15.
Flow of Business, Cuts and Ticket Times:
What a slow slow night! I expected it to be slower because of the cold, but not as slow as it was.
I hosted until Lindsey got here at 6:30. We didn't go on a wait until 8:30. I had already cut Sayo at 8pm because things were getting any busier. by 8:30 it was still really mellow so I cut Sophia- she had an 8 top in her section and just got sat at A6, so I felt it was a safe bet. Cut Jason by 9:30 and Dusten got the bulk of the tables that came in between then and 10pm. There were 0 tables sat after 10pm. Not. A. One. The weather was a real killer for us tonight.
Not much to mention really. A very smooth flowing night.
Specials?
None that I was aware of.
3 Staff members that stood out (why/how):
I had a contest of teamwork to see who could help me the most tonight since we were short handed at the host stand. Clair was a fantastic help, kept bringing menus up. Camacho also did a great job helping with the menu situation and also with restocking glassware and making the best of this downtime. And Jason SA was
great about communicating what tables had checks, etc. So I bought all of them a meal.
Any VIP's in?
A few familiar faces, but names escape me.
Comps& Void Detail:
Earlier on in the night I had to void a Tsukiji set because it had been 30 minutes and still wasn't made.
Just Kome Bucks for the winners of teamwork, and makani
Speaking of Makani- Marlon & Nemo seem to be getting a little liberal with their mods. Tonight Marlon tried to order a tarantula add salmon, and Nemo's been doing the Fat samuri sub whatever he wants. I put a stop to that tonight. I don't mind if they want to omit an ingredient, but when you are blatently taking advantage of the menu like that, I don't think it's fair. The only mod that the sushi bar ever makes is to the ten zaru to sub out for Udon instead. But that is a more moderate request.
R&M needs?:
86'd items/ need more?
really low on rice crispies for parfait, as well as mochi for parfait.
LY Dinner Sales: $7858 (woah!)
Projected Sales: $7940 (it was a stretch)
TY Dinner Sales: $5351
+/- : -32% LY
Dinner Covers: 187
Avg PPA: $28.61
Weather: Cold and rainy. In the 30's (real feel: 28, thanks Weather.com)
Any Special events going on?: nationwide freeze.
Who worked?:
Sayo, Sophia, Clair, Camacho, Dusten CL> Jason SA, Lindsey & I hosted, Kaori FR
Stephanie did in fact call out- and this was the one Friday I had only scheduled one host. however it worked out that Lindsey was cocktailing, so Lindsey actually hosted all night- I bought her dinner for it, and cut her by 9:15.
Flow of Business, Cuts and Ticket Times:
What a slow slow night! I expected it to be slower because of the cold, but not as slow as it was.
I hosted until Lindsey got here at 6:30. We didn't go on a wait until 8:30. I had already cut Sayo at 8pm because things were getting any busier. by 8:30 it was still really mellow so I cut Sophia- she had an 8 top in her section and just got sat at A6, so I felt it was a safe bet. Cut Jason by 9:30 and Dusten got the bulk of the tables that came in between then and 10pm. There were 0 tables sat after 10pm. Not. A. One. The weather was a real killer for us tonight.
Not much to mention really. A very smooth flowing night.
Specials?
None that I was aware of.
3 Staff members that stood out (why/how):
I had a contest of teamwork to see who could help me the most tonight since we were short handed at the host stand. Clair was a fantastic help, kept bringing menus up. Camacho also did a great job helping with the menu situation and also with restocking glassware and making the best of this downtime. And Jason SA was
great about communicating what tables had checks, etc. So I bought all of them a meal.
Any VIP's in?
A few familiar faces, but names escape me.
Comps& Void Detail:
Earlier on in the night I had to void a Tsukiji set because it had been 30 minutes and still wasn't made.
Just Kome Bucks for the winners of teamwork, and makani
Speaking of Makani- Marlon & Nemo seem to be getting a little liberal with their mods. Tonight Marlon tried to order a tarantula add salmon, and Nemo's been doing the Fat samuri sub whatever he wants. I put a stop to that tonight. I don't mind if they want to omit an ingredient, but when you are blatently taking advantage of the menu like that, I don't think it's fair. The only mod that the sushi bar ever makes is to the ten zaru to sub out for Udon instead. But that is a more moderate request.
R&M needs?:
86'd items/ need more?
really low on rice crispies for parfait, as well as mochi for parfait.
Friday AM Recap 1/9/14
Written By: Leary
LY Lunch Sales: $2270
Projected Sales: $2480 (-$387.40)
TY Lunch Sales: $2092.60
+/- : -$177.40, -8%
Lunch Covers: 128
Avg PPA: $16.34
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Cold & Cloudy
Any Special events going on?:
Who worked?:
Sayo, Joel, Alex, Lynn CL, Jason FR, Jonathan SA, Grace H
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. Nice early start, and we were full by 12. Went on a small 15 minute wait from 1230-115. Another day rushing to get clean tea pots. I'm happy we're getting more next week. Today we were running out of tea cups as well. Do we have more of those on the way as well. Expected a later pop, but it never came. Still had a steady trickle of tables until 2. Ticket times were solid today. Went 2 on at 115, and 1 on at 145. Cut host at 145.
Specials?
3 Staff members that stood out (why/how):
-Grace did a great job at the host stand today. She has such a pleasant attitude, and is warm and inviting to guests. Handle the busy pop with ease. Takes guidance and direction very well. Great hire.
-Jason was solid as the food runner. Great attention to detail.
-Shiloh had another really solid shift at the Ramen station. Seems to really know how to consolidate her actions, and work smart.
Any VIP's in?
Comps& Void Detail:
Owner for Take and some Uchi staff
Cust Changed Mind Comp for a Miso Ramen. They were confused and expecting regular miso soup.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2270
Projected Sales: $2480 (-$387.40)
TY Lunch Sales: $2092.60
+/- : -$177.40, -8%
Lunch Covers: 128
Avg PPA: $16.34
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Cold & Cloudy
Any Special events going on?:
Who worked?:
Sayo, Joel, Alex, Lynn CL, Jason FR, Jonathan SA, Grace H
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. Nice early start, and we were full by 12. Went on a small 15 minute wait from 1230-115. Another day rushing to get clean tea pots. I'm happy we're getting more next week. Today we were running out of tea cups as well. Do we have more of those on the way as well. Expected a later pop, but it never came. Still had a steady trickle of tables until 2. Ticket times were solid today. Went 2 on at 115, and 1 on at 145. Cut host at 145.
Specials?
3 Staff members that stood out (why/how):
-Grace did a great job at the host stand today. She has such a pleasant attitude, and is warm and inviting to guests. Handle the busy pop with ease. Takes guidance and direction very well. Great hire.
-Jason was solid as the food runner. Great attention to detail.
-Shiloh had another really solid shift at the Ramen station. Seems to really know how to consolidate her actions, and work smart.
Any VIP's in?
Comps& Void Detail:
Owner for Take and some Uchi staff
Cust Changed Mind Comp for a Miso Ramen. They were confused and expecting regular miso soup.
R&M needs?:
86'd items/ need more?
Thursday Recap 1/8/15
Written By: Leary
-Stephanie the host called me today, and said she had a fever and wouldn't make it in tomorrow. I explained the call out procedure to her. I told her if she didn't get her shift covered, and didn't come in she would have to provide a doctor's note.
-Ani told me at the end of the shift that he would like to work more hours. His ideal schedule would be: Mon all day, Tues all day, Wed or Thurs 3-close, Sat all day, Sun all day. I told him that he probably couldn't have that many hours, but I would pass it on.
LY Lunch Sales: $1745
Projected Sales: $1819 (+$72.80)
TY Lunch Sales: $1891.80
+/- : +$146.80, +8%
Lunch Covers: 114
Avg PPA: $16.58
LY Dinner Sales: $4727.00
Projected Sales: $5215 (-$1279.40)
TY Dinner Sales: $3935.60
+/- : -$791.40, -17%
Dinner Covers: 122
Avg PPA: $32.25
Weather: Cold, cloudy, and a little bit of drizzle
Any Special events going on?: Free Week
Who worked?:
Lunch: Sayo, Lindsey, Kate, Lynn CL, Jonathan SA, Kaori FR, Junko H
Dinner: Sayo, Naoto, Joel, Dusten, Sophia CL, Jason SA, Sigele FR, Dena & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch:
The pop came a little sooner today. We filled up by 1230, and stayed pretty full until about 130. The flow of business came at a nice pace so ticket times were great. Shiloh seems to be doing a good job at the ramen station. Went 2 on at 115, and closed with 2 on.
Dinner:
Really slow start. Had me a little worried that the cold was going to scare everyone off, but folks started to come in around 7. Went on a 25 minute wait by 730, and were off it by 810. Had a steady flow of tables until 9, but never went back on a wait. Went 4 on at 815, 3 on at 830, 2 on at 9, and 1 on at 930. Cut the first host at 815, and cut the closing host at 930.
Specials?
3 Staff members that stood out (why/how):
-Kate was solid today at lunch. Her attention to detail is always great.
-Naoto always shows great teamwork
-Sophia super strong as a closer like always.
Any VIP's in?
Rachel and Carlos with Octopus Project
Comps& Void Detail:
I comped a hot tea at lunch because we didn't have a tea pot available for the customer until after their food had hit the table. It was a cold lunch, and everyone ordered hot tea. We managed to keep up with the rest of the demand, but a few more would have been helpful. I believe there's more on the way, right?
FNF comps from Take for a couple of tables.
FNF for Steve from Barfly's
R&M needs?:
86'd items/ need more?
-Stephanie the host called me today, and said she had a fever and wouldn't make it in tomorrow. I explained the call out procedure to her. I told her if she didn't get her shift covered, and didn't come in she would have to provide a doctor's note.
-Ani told me at the end of the shift that he would like to work more hours. His ideal schedule would be: Mon all day, Tues all day, Wed or Thurs 3-close, Sat all day, Sun all day. I told him that he probably couldn't have that many hours, but I would pass it on.
LY Lunch Sales: $1745
Projected Sales: $1819 (+$72.80)
TY Lunch Sales: $1891.80
+/- : +$146.80, +8%
Lunch Covers: 114
Avg PPA: $16.58
LY Dinner Sales: $4727.00
Projected Sales: $5215 (-$1279.40)
TY Dinner Sales: $3935.60
+/- : -$791.40, -17%
Dinner Covers: 122
Avg PPA: $32.25
Weather: Cold, cloudy, and a little bit of drizzle
Any Special events going on?: Free Week
Who worked?:
Lunch: Sayo, Lindsey, Kate, Lynn CL, Jonathan SA, Kaori FR, Junko H
Dinner: Sayo, Naoto, Joel, Dusten, Sophia CL, Jason SA, Sigele FR, Dena & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch:
The pop came a little sooner today. We filled up by 1230, and stayed pretty full until about 130. The flow of business came at a nice pace so ticket times were great. Shiloh seems to be doing a good job at the ramen station. Went 2 on at 115, and closed with 2 on.
Dinner:
Really slow start. Had me a little worried that the cold was going to scare everyone off, but folks started to come in around 7. Went on a 25 minute wait by 730, and were off it by 810. Had a steady flow of tables until 9, but never went back on a wait. Went 4 on at 815, 3 on at 830, 2 on at 9, and 1 on at 930. Cut the first host at 815, and cut the closing host at 930.
Specials?
3 Staff members that stood out (why/how):
-Kate was solid today at lunch. Her attention to detail is always great.
-Naoto always shows great teamwork
-Sophia super strong as a closer like always.
Any VIP's in?
Rachel and Carlos with Octopus Project
Comps& Void Detail:
I comped a hot tea at lunch because we didn't have a tea pot available for the customer until after their food had hit the table. It was a cold lunch, and everyone ordered hot tea. We managed to keep up with the rest of the demand, but a few more would have been helpful. I believe there's more on the way, right?
FNF comps from Take for a couple of tables.
FNF for Steve from Barfly's
R&M needs?:
86'd items/ need more?
Wednesday, January 7, 2015
1/7/15 PM recap
Written By: Dusten
LY Dinner Sales: 3902
Projected Sales: 4050
TY Dinner Sales:4267
+/- :up 9% over LY and $217 over projected
Dinner Covers:155
Avg PPA: 27.53
Weather: cooooooold. sunny and breezy and then coooooold!
Any Special events going on?:
Who worked?: Krystin, Alexandra, Kate, Naoto, Sophia CL, Ally Hosting and Hiroe training Dena to Food Run.
Flow of Business, Cuts and Ticket Times: We had maybe 7 tables walk in between 5pm and 5:30 when the other servers came in. One was a party of 7 looking for ramen. Naoto managed to keep them here. It was pretty slow until about 7pm and then we got our pop. we stayed on a wait for the better part of 2 hours. With the impending cold snap, I expected a slower night. The only ticket time I saw take a little while was a tonpei yaki that took about 30 minutes. I went to kitchen and it was nearly done. I told the server (naoto) to give his table an update and to mention that the dish can take a little longer than others to prepare. Not only that but also to mention that Take himself was in the kitchen overseeing the newer kitchen staff and when the tonpei did arrive it would be well worth the wait. No complaints. Krystin cut at 8:45pm, Alex at 9pm, Naoto at 9:20 and KAte at 9:40pm.
Specials?1 clam, 5 poisson cru 3 mini uni-don
3 Staff members that stood out (why/how):Ally was great at the host stand. She mentioned to me that she really likes hosting and is a little concerned about cross-training for other support staff jobs. I told her even if she wants to primarily host, it would be to her benefit to gain some experience and knowledge from training to do the other jobs also.
*Hiroe did a great job training Dena. I asked her about Dena's progress and she mentioned Dena's reluctance to hold still and listen when someone is explaining things. I know Hiroe just lets that roll right off and will keep on her about learning the job. I think Dena did well training today, but I quizzed her here and there over things (what was in that tsukemono you took out?) one to get the depth of her training, two to give her an idea of the questions tables will ask, and three to let her know there is much more to learn so that hopefully she'll take an interest in absobing that information. I know she doesn't have much experience carrying loads on tray so it'll be interesting for her to food run a lunch service.
*Neither Kate nor Naoto had any misrings or needed really anything from me. I had to press them to let me help. Otherwise they were just fine and handled all of their business.
Any VIP's in? My good friends Holly (she own's Meggs Cafe in Temple) her boyfriend Evan (he was one of the caterers at Elizabeth's wedding) and my friend Lavon (Vulcan Video owner) and his girlfriend Shannon came in and dropped some bucks. Parker, the possibly Australian regular (he and his girlfriend always order hot sake, kukicha and topo chico right off), the older couple (white guy with Japanese wife).
Comps& Void Detail: I gave Holly a FNF discount at 10%, there were about $20 kome bucks I got, a buzztable b-day discount, b-day dessert, seaweed salad void and 2 miso voids. Sophia sold a bottle of La Marca earning a bottle of Chandon
R&M needs?:
86'd items/ need more?
LY Dinner Sales: 3902
Projected Sales: 4050
TY Dinner Sales:4267
+/- :up 9% over LY and $217 over projected
Dinner Covers:155
Avg PPA: 27.53
Weather: cooooooold. sunny and breezy and then coooooold!
Any Special events going on?:
Who worked?: Krystin, Alexandra, Kate, Naoto, Sophia CL, Ally Hosting and Hiroe training Dena to Food Run.
Flow of Business, Cuts and Ticket Times: We had maybe 7 tables walk in between 5pm and 5:30 when the other servers came in. One was a party of 7 looking for ramen. Naoto managed to keep them here. It was pretty slow until about 7pm and then we got our pop. we stayed on a wait for the better part of 2 hours. With the impending cold snap, I expected a slower night. The only ticket time I saw take a little while was a tonpei yaki that took about 30 minutes. I went to kitchen and it was nearly done. I told the server (naoto) to give his table an update and to mention that the dish can take a little longer than others to prepare. Not only that but also to mention that Take himself was in the kitchen overseeing the newer kitchen staff and when the tonpei did arrive it would be well worth the wait. No complaints. Krystin cut at 8:45pm, Alex at 9pm, Naoto at 9:20 and KAte at 9:40pm.
Specials?1 clam, 5 poisson cru 3 mini uni-don
3 Staff members that stood out (why/how):Ally was great at the host stand. She mentioned to me that she really likes hosting and is a little concerned about cross-training for other support staff jobs. I told her even if she wants to primarily host, it would be to her benefit to gain some experience and knowledge from training to do the other jobs also.
*Hiroe did a great job training Dena. I asked her about Dena's progress and she mentioned Dena's reluctance to hold still and listen when someone is explaining things. I know Hiroe just lets that roll right off and will keep on her about learning the job. I think Dena did well training today, but I quizzed her here and there over things (what was in that tsukemono you took out?) one to get the depth of her training, two to give her an idea of the questions tables will ask, and three to let her know there is much more to learn so that hopefully she'll take an interest in absobing that information. I know she doesn't have much experience carrying loads on tray so it'll be interesting for her to food run a lunch service.
*Neither Kate nor Naoto had any misrings or needed really anything from me. I had to press them to let me help. Otherwise they were just fine and handled all of their business.
Any VIP's in? My good friends Holly (she own's Meggs Cafe in Temple) her boyfriend Evan (he was one of the caterers at Elizabeth's wedding) and my friend Lavon (Vulcan Video owner) and his girlfriend Shannon came in and dropped some bucks. Parker, the possibly Australian regular (he and his girlfriend always order hot sake, kukicha and topo chico right off), the older couple (white guy with Japanese wife).
Comps& Void Detail: I gave Holly a FNF discount at 10%, there were about $20 kome bucks I got, a buzztable b-day discount, b-day dessert, seaweed salad void and 2 miso voids. Sophia sold a bottle of La Marca earning a bottle of Chandon
R&M needs?:
86'd items/ need more?
Wednesday AM Recap 1/7/15
Written By:Leary
LY Lunch Sales: $1917
Projected Sales: $1989 (-$100.96)
TY Lunch Sales: $1888.04
+/- : -$28.96, -2%
Lunch Covers:113
Avg PPA: $16.70
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Brisk and Sunny
Any Special events going on?:
Who worked?:
Alex, Krystin, Mandy, Lynn CL, Johnathon SA, Sigele FR, Junko H
Flow of Business, Cuts and Ticket Times:
It was so slow until about 120. We stayed about 1/3 full until 110. I went 2 on and of course we filled up shortly after. Everything went smoothly with a little teamwork. After a short 20 minute pop it died back down by 145. Ticket times were solid all day.
TABC came in to do their annual inspection. Took about 20 minutes, and they said we were all good.
3 Staff members that stood out (why/how):
- Sigele awesome as always
- Alex helped out a lot through the pop rather than just knocking out her sidework to get out of here
- Junko held down the host stand like a pro
Any VIP's in?
Comps& Void Detail:
- 15% FNF For an old Highball friend
-Comped a Sashimi lunch that was suppose to be gluten free. It was served with tobiko. I guess it was scrapped off and served back to the table, and some tobiko was still on it. The lady was a little grumpy so I just had a fresh one made. The were happy with everything when I followed up with them and dropped the check.
R&M needs?:
Received the new hot water machine today. The servers will be happy.
86'd items/ need more?
LY Lunch Sales: $1917
Projected Sales: $1989 (-$100.96)
TY Lunch Sales: $1888.04
+/- : -$28.96, -2%
Lunch Covers:113
Avg PPA: $16.70
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather: Brisk and Sunny
Any Special events going on?:
Who worked?:
Alex, Krystin, Mandy, Lynn CL, Johnathon SA, Sigele FR, Junko H
Flow of Business, Cuts and Ticket Times:
It was so slow until about 120. We stayed about 1/3 full until 110. I went 2 on and of course we filled up shortly after. Everything went smoothly with a little teamwork. After a short 20 minute pop it died back down by 145. Ticket times were solid all day.
TABC came in to do their annual inspection. Took about 20 minutes, and they said we were all good.
3 Staff members that stood out (why/how):
- Sigele awesome as always
- Alex helped out a lot through the pop rather than just knocking out her sidework to get out of here
- Junko held down the host stand like a pro
Any VIP's in?
Comps& Void Detail:
- 15% FNF For an old Highball friend
-Comped a Sashimi lunch that was suppose to be gluten free. It was served with tobiko. I guess it was scrapped off and served back to the table, and some tobiko was still on it. The lady was a little grumpy so I just had a fresh one made. The were happy with everything when I followed up with them and dropped the check.
R&M needs?:
Received the new hot water machine today. The servers will be happy.
86'd items/ need more?
Tuesday, January 6, 2015
Tuesday Recap 1/6/15
Written By: Leary
LY Lunch Sales: $1385
Projected Sales: $1645 (-$109)
TY Lunch Sales: $1536.10
+/- : +11%, + $151
Lunch Covers: 95
Avg PPA: $16.16
LY Dinner Sales: $4243
Projected Sales:$4125 (-902.10)
TY Dinner Sales: $3222.90
+/- : -$1020.10, -24%
Dinner Covers: 116
Avg PPA: $27.78
Weather: Chilly morning, sunny and warmer by the afternoon
Any Special events going on?:
Who worked?:
Amanda, Kate, Johnny, Alex, Kaori SA, Sigele FR, Junko H
Amanda, Alex, Krystin, Stephanie, Clair, Sigele FR, Ally H, Steven SA
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a very slow lunch. Barely 1/2 full around 1. Went 2 on at 1:05. I was hoping that we might get the late pop we had yesterday, but no luck. We did get a small pop around 115-125 that helped boost sales, but that was it. Kitchen and Sushi Bar were unchallenged so ticket times were great.
Side Note: Lunchtime servers asked if we could extend $2 Asahi Tuesdays
Dinner:
Slow dinner shift as well. Hopefully Asahi Tuesdays will catch on, but not a whole lot ordered tonight. We did go on a small wait around 745, but started to thin out by 815. Went 3 on at 830, 2 on at 9, and 1 on at 930. Cut Host at 915. Pretty slow uneventful night. Kazu had a good pop during the wait, but handled it well. Ticket times were good.
Specials?
Duck Hot Rock (very delicious and popular item this evening)
Clams
3 Staff members that stood out (why/how):
Any VIP's in? Owner of Swift's Attic, Neil
Comps& Void Detail:
Owner comp for Kayo
Sent 2 spicy scallops to a mother and daughter that came to Kome for the first time. They were really enjoying everything, and were so happy to find us. Tried to have lunch at Uchiko and someone there sent them our way.
FNF family for Kristen's boyfriend and friends
SIN for some Zocolo folks. A girl was celebrating her birthday with us and said Kome was her favorite restaurant. The other folks were new to Kome. They were so happy with everything, and loved Amanda.
R&M needs?:
I took the heaters completely apart today. They're are officially broken. I've narrowed it down to the knob that controls the gas. The hoses are completely clear. I got one to come on for awhile, but the knob was so glichy that I couldn't get it to turn on every time. Neither knob opens up the valve to the pilot. I'm sure a specialist could replace them, but for the amount you'd spend on labor and parts you could probably just buy a new unit. I think it's time to throw in the towel, and get new ones. Hopefully we can get a refund for the other ones.
86'd items/ need more?
Sata Andagi forever
okonomiyaki
poison cru
LY Lunch Sales: $1385
Projected Sales: $1645 (-$109)
TY Lunch Sales: $1536.10
+/- : +11%, + $151
Lunch Covers: 95
Avg PPA: $16.16
LY Dinner Sales: $4243
Projected Sales:$4125 (-902.10)
TY Dinner Sales: $3222.90
+/- : -$1020.10, -24%
Dinner Covers: 116
Avg PPA: $27.78
Weather: Chilly morning, sunny and warmer by the afternoon
Any Special events going on?:
Who worked?:
Amanda, Kate, Johnny, Alex, Kaori SA, Sigele FR, Junko H
Amanda, Alex, Krystin, Stephanie, Clair, Sigele FR, Ally H, Steven SA
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a very slow lunch. Barely 1/2 full around 1. Went 2 on at 1:05. I was hoping that we might get the late pop we had yesterday, but no luck. We did get a small pop around 115-125 that helped boost sales, but that was it. Kitchen and Sushi Bar were unchallenged so ticket times were great.
Side Note: Lunchtime servers asked if we could extend $2 Asahi Tuesdays
Dinner:
Slow dinner shift as well. Hopefully Asahi Tuesdays will catch on, but not a whole lot ordered tonight. We did go on a small wait around 745, but started to thin out by 815. Went 3 on at 830, 2 on at 9, and 1 on at 930. Cut Host at 915. Pretty slow uneventful night. Kazu had a good pop during the wait, but handled it well. Ticket times were good.
Specials?
Duck Hot Rock (very delicious and popular item this evening)
Clams
3 Staff members that stood out (why/how):
Any VIP's in? Owner of Swift's Attic, Neil
Comps& Void Detail:
Owner comp for Kayo
Sent 2 spicy scallops to a mother and daughter that came to Kome for the first time. They were really enjoying everything, and were so happy to find us. Tried to have lunch at Uchiko and someone there sent them our way.
FNF family for Kristen's boyfriend and friends
SIN for some Zocolo folks. A girl was celebrating her birthday with us and said Kome was her favorite restaurant. The other folks were new to Kome. They were so happy with everything, and loved Amanda.
R&M needs?:
I took the heaters completely apart today. They're are officially broken. I've narrowed it down to the knob that controls the gas. The hoses are completely clear. I got one to come on for awhile, but the knob was so glichy that I couldn't get it to turn on every time. Neither knob opens up the valve to the pilot. I'm sure a specialist could replace them, but for the amount you'd spend on labor and parts you could probably just buy a new unit. I think it's time to throw in the towel, and get new ones. Hopefully we can get a refund for the other ones.
86'd items/ need more?
Sata Andagi forever
okonomiyaki
poison cru
Monday, January 5, 2015
Monday Recap 1/5/14
Written By: Leary
LY Lunch Sales: $1536
Projected Sales: $1683 (+297.75)
TY Lunch Sales: $1980.75
+/- : +$444.75, +29%
Lunch Covers: 108
Avg PPA: $18.33
LY Dinner Sales: $4121
Projected Sales: $4243 (+$108.75)
TY Dinner Sales: $4351.75
+/- : + $230.75, + 6%
Dinner Covers: 163
Avg PPA: $26.69
+$675.50, +12% For the day
Weather: Sunny and cold
Any Special events going on?:
Monday after New Year's, Free week
Who worked?:
Lunch: Krystin, Mandy, Joel, Kate, Jason SA, Hiroe FR, Grace H
Dinner: Kate, Krystin, Clair, Miho, Jason, Hiroe FR, Kaori SA, Stephanie H
Flow of Business, Cuts and Ticket Times:
Lunch:
Slow start today. Business never picked up 110 so I went 2 on. We filled up shortly after. Mandy and Krystin helped out a lot getting the closers through the pop. It calmed down by 145, and the last order was in by 155. Ticket times were solid.
Dinner:
Decent Happy hour tonight. Almost full by 6. Slowed down a little until 7 and then picked back up again. Hit a 25-30 minute wait. Had a couple of 30 min tickets from the kitchen, but most were 20 min or less. Sushi tickets climbed up to 30 minutes. Take' got back there and helped Kazu get caught up. Besides the 45 min sunomono, all other tickets stayed under 30 minutes. Cut Kate at 830, and Krystin at 850. Cut Clair at 915. Cut host at 945.
Specials?
Ran a special on Curry Croquettes. They were pretty tasty. Jason sold a bunch, and was suggesting an onsen egg add on.
3 Staff members that stood out (why/how):
Mandy always exhibits tremendous teamwork
Kaori great job SAing
Jason was a really solid closer tonight
Any VIP's in?
A handful of service industry. Hyde park bar & grill, Shangri-La, Yellow Jacket, Halcyon representing tonight.
Comps& Void Detail:
SIN Comps
Kitchen Comp Kome fries that hit the table cold
Kitchen Comp Sunomono that took 45 minutes to hit the table. Ticket was lost during the pop
Server mis ring Tako Kara-age
Server mis ring 2 Zatoichi
R&M needs?:
swapped out air filters today
I will examine the heaters tomorrow
86'd items/ need more?
We are out of toilet paper
More China Markers
okonomiyaki
harumaki
tempranillo
midnight moon
Rahr & Sons Seasonal
LY Lunch Sales: $1536
Projected Sales: $1683 (+297.75)
TY Lunch Sales: $1980.75
+/- : +$444.75, +29%
Lunch Covers: 108
Avg PPA: $18.33
LY Dinner Sales: $4121
Projected Sales: $4243 (+$108.75)
TY Dinner Sales: $4351.75
+/- : + $230.75, + 6%
Dinner Covers: 163
Avg PPA: $26.69
+$675.50, +12% For the day
Weather: Sunny and cold
Any Special events going on?:
Monday after New Year's, Free week
Who worked?:
Lunch: Krystin, Mandy, Joel, Kate, Jason SA, Hiroe FR, Grace H
Dinner: Kate, Krystin, Clair, Miho, Jason, Hiroe FR, Kaori SA, Stephanie H
Flow of Business, Cuts and Ticket Times:
Lunch:
Slow start today. Business never picked up 110 so I went 2 on. We filled up shortly after. Mandy and Krystin helped out a lot getting the closers through the pop. It calmed down by 145, and the last order was in by 155. Ticket times were solid.
Dinner:
Decent Happy hour tonight. Almost full by 6. Slowed down a little until 7 and then picked back up again. Hit a 25-30 minute wait. Had a couple of 30 min tickets from the kitchen, but most were 20 min or less. Sushi tickets climbed up to 30 minutes. Take' got back there and helped Kazu get caught up. Besides the 45 min sunomono, all other tickets stayed under 30 minutes. Cut Kate at 830, and Krystin at 850. Cut Clair at 915. Cut host at 945.
Specials?
Ran a special on Curry Croquettes. They were pretty tasty. Jason sold a bunch, and was suggesting an onsen egg add on.
3 Staff members that stood out (why/how):
Mandy always exhibits tremendous teamwork
Kaori great job SAing
Jason was a really solid closer tonight
Any VIP's in?
A handful of service industry. Hyde park bar & grill, Shangri-La, Yellow Jacket, Halcyon representing tonight.
Comps& Void Detail:
SIN Comps
Kitchen Comp Kome fries that hit the table cold
Kitchen Comp Sunomono that took 45 minutes to hit the table. Ticket was lost during the pop
Server mis ring Tako Kara-age
Server mis ring 2 Zatoichi
R&M needs?:
swapped out air filters today
I will examine the heaters tomorrow
86'd items/ need more?
We are out of toilet paper
More China Markers
okonomiyaki
harumaki
tempranillo
midnight moon
Rahr & Sons Seasonal
Sunday, January 4, 2015
Sunday 1/4/15 recap
Written By: Dusten
LY Lunch Sales:1941
Projected Sales: 2121
TY Lunch Sales:2650
+/- :529 over projected and up 37% over Ly
Lunch Covers:151
Avg PPA:17.55
LY Dinner Sales: 3821
Projected Sales: 4104
TY Dinner Sales: 3429
+/- :-675 under projected and down 10% from LY
Dinner Covers: 137
Avg PPA: 25.03
Weather: Sunny and chilly during the day and then a big drop in temp at night. This is my favorite time of year in Austin.
Any Special events going on?:Jersey tells me it's the REI garage sale. Beyond that I have no idea... last day of Free Week.
Who worked?: LUNCH: Amanda, Clair, Joel, Camacho CL, Jason FR, Dena SA
DINNER: Camacho, Joel, Amanda, Stephanie, Clair CL, Jason SA, Hiroe FR and Dena host.
Flow of Business, Cuts and Ticket Times:
Lunch was busy, but not out of control, however things felt somewhat chaotic. Servers seemed to have issues finding their rhythm. The kitchen was pretty obviously flustered from being short-staffed. Dena has SA'd before but... we'll get to her later. We went on a wait before 1pm. We stayed on wait almost until close. Weekend lunches seem to facilitate guests hanging out a little longer than during the week. I felt like sales would've been higher even, if tables could've been turned faster. Had a Katsu Teishoku take 40 minutes to hit the table. The table consisted of a mother and daughter, who ordered the plate plus an extra katsu filet. Apparently the filet went out but the plate wasn't made due to some sort of miscommunication. I comp'd the plate and that totally smoothed things over. Had a bento that took a while to go out. We 86'd bentos very early due to lack of tofu and kara-age. I think Joel's was just the last of the bento orders that were made. I cut CLair at 2:20pm, Mandy at 2:40. Kept Joel on pretty much until the end.
Dinner seemed promising but I think the cold snap kept the crowds away. We only went on wait for maybe an hour. It died of significantly at 9pm and that allowed me to do some cuts. Camacho and Mandy were first at 8:30. I waited until 9pm to cut Joel and Cut Stephanie at 9:15.
Steve got a Med Men's white T-shirt before dinner started. I told him we'd take it from him check.
Specials? 3 clams, 4 bento, 11 smoking sashimi
3 Staff members that stood out (why/how): LUNCH:
*Joel was off today. At one point it took him 7 minutes to greet a table and that was before I made any cuts. I asked him was the problem was and he just told me a nother table had a lot of questions. I saw no sense of urgency in him at all today. Even after getting the drink order fot the table that waited so long just to be acknowledged he causally saunters to the server station. There were a couple of times that I and other's would ask "where is Joel" because, well his tables needed him and he wasn't around. And if I have to smell his f*@#ing feet one more time as he changes his shoes in the office I'm gonna flip. I told him to get out of the office to do that. I have to tell him to do that every time. Why isn't once enough?
*Dena drove me up the wall during lunch...make that all day. She told me early on that she has SA'd here a time or two before but never had any formal SA training. So throughout the shift I backed her up and helped buss and reset tables. My problem with her lies in when offering any sort of advice regarding her job duties (SA or otherwise), I'm met with some sort of snarky attitude or any response other than "yes" or "ok" for that matter. If someone doesn't know how to do the job and I offer insight as someone with experience and acting manager, I really don't find it productive to have them ask "well why can't I do it MY way?" The answer is because "your way" is slow, inefficient, sloppy, unprofessional and WHY am I even explaining myself?? I could see any direct approach to the issue was getting me nowhere so I simply encouraged ALL of the servers, if they see her standing around mouth agape and staring off into space (which happened a lot early on) to find waters and tables for her to attend to... and at that point they were all over her. I helped buss and reset tables. She mentioned to me once, "you're always beating me to the tables." It wasn't long after that she shaped up a bit. I realize there is a lot to take in and learn for new people, but again, one can't learn without listening when being given explicit simple instruction.
Dinner she hosted and was only slightly better and only for a short while. I couldn't count how many times she needed to go to the restroom but I'd say there were at least 2 or 3 times she didn't tell anyone and I found out by noticing customers standing at the host stand wondering if anyone would be around to seat them. Again, no amount of, "hey maybe as the host you shouldn't leave the stand for a few minutes at a time in the middle of service while we are on a wait without letting anyone know," could be mentioned without a scoff and a snide remark. It was slow enough and I was worn thin enough that I cut her early. I know it probably sounds like I'm picking on her, but there have been too many WTF moments today. Maybe tomorrow will be different, for someone else.
*Clair did very well today. She was first cut but had a table that kept her here long after she was done. Camacho was also a big help in directing junior staff members as well ad helping buss tables and keeping waters full. She had a long day and never once complained. I'm glad she is back. I spoke with her at some length about some of my frustrations tonight and she mentioned a very palpable disparity between the hosts we had when she started and their level of involvement on the floor (Koki and Shawn) and the host we have now that once they figure out their very basic duties, they do very little else besides surf the internet on the iPad.
*Stephanie and Mandy had a bit of an issue over cuts today. Apparently Steph picked up a shift for Mandy and Mandy picked up a shift for Krystin and there was some confusion over who would be cut when. Mandy asked to be cut 1st for dinner before we opened for lunch. Stephanie was the only one who wasn't a double, but wanted to be cut 1st tonight. Mandy has a family issue with her Grandmother and wanted to wait until the end of her day to call and find out so as not to affect her work performance. Stephanie has to be in Bastrop at some ungodly hour in the morning. Either way there was a bit of tension, but it was resolved quickly enough and without further incident. Drama-rama and Kome Sushi Kitchen.
Any VIP's in? some friends of Take for lunch. some upper management folks from Uchi came in. Sent them some Kama pieces and Take sent them coffee and dessert.
A kid from Sa-Ten (Jonathan) came in tonight with his lady friend. Stephanie waited on them. They ordered 2 rolls. A midnight sun and a surf & turf I believe. They got the EMP day off discount and had a Kome bucks card for $15... which brought their check down to a whopping $1.77. Stephanie brought them back their check. Jon says, "oh no, I thought the Kome Bucks would have covered it," and then promptly informs Stephanie that he has no money and wasn't planning on tipping either. Seriously?? He's gonna be real popular at the employee excursions. Anyways, this swell and considerate fella's date covered his tab. She left Stephanie $5. She sounds like a keeper, Bro.
Kayo came in with Kenta for dinner. Kayo mentioned that she wants all of the condiments on the tables for lunch and dinner. Done.
Comps& Void Detail: recovery comp for Katsu teishoku. Take bought lunch for Jason Camacho for his loss last night. I got 3 separate $15 kome buck cards. b-day dessert apple pie spring roll, voided a trio roll that was cancelled.
R&M needs?:I feel like at at the very least, the cord for the ipod could be replaced. as often as the ipod likes to shut down, we seem to be having issues with the thing even connecting to the receiver through the USB cord.
86'd items/ need more? Meibo
LY Lunch Sales:1941
Projected Sales: 2121
TY Lunch Sales:2650
+/- :529 over projected and up 37% over Ly
Lunch Covers:151
Avg PPA:17.55
LY Dinner Sales: 3821
Projected Sales: 4104
TY Dinner Sales: 3429
+/- :-675 under projected and down 10% from LY
Dinner Covers: 137
Avg PPA: 25.03
Weather: Sunny and chilly during the day and then a big drop in temp at night. This is my favorite time of year in Austin.
Any Special events going on?:Jersey tells me it's the REI garage sale. Beyond that I have no idea... last day of Free Week.
Who worked?: LUNCH: Amanda, Clair, Joel, Camacho CL, Jason FR, Dena SA
DINNER: Camacho, Joel, Amanda, Stephanie, Clair CL, Jason SA, Hiroe FR and Dena host.
Flow of Business, Cuts and Ticket Times:
Lunch was busy, but not out of control, however things felt somewhat chaotic. Servers seemed to have issues finding their rhythm. The kitchen was pretty obviously flustered from being short-staffed. Dena has SA'd before but... we'll get to her later. We went on a wait before 1pm. We stayed on wait almost until close. Weekend lunches seem to facilitate guests hanging out a little longer than during the week. I felt like sales would've been higher even, if tables could've been turned faster. Had a Katsu Teishoku take 40 minutes to hit the table. The table consisted of a mother and daughter, who ordered the plate plus an extra katsu filet. Apparently the filet went out but the plate wasn't made due to some sort of miscommunication. I comp'd the plate and that totally smoothed things over. Had a bento that took a while to go out. We 86'd bentos very early due to lack of tofu and kara-age. I think Joel's was just the last of the bento orders that were made. I cut CLair at 2:20pm, Mandy at 2:40. Kept Joel on pretty much until the end.
Dinner seemed promising but I think the cold snap kept the crowds away. We only went on wait for maybe an hour. It died of significantly at 9pm and that allowed me to do some cuts. Camacho and Mandy were first at 8:30. I waited until 9pm to cut Joel and Cut Stephanie at 9:15.
Steve got a Med Men's white T-shirt before dinner started. I told him we'd take it from him check.
Specials? 3 clams, 4 bento, 11 smoking sashimi
3 Staff members that stood out (why/how): LUNCH:
*Joel was off today. At one point it took him 7 minutes to greet a table and that was before I made any cuts. I asked him was the problem was and he just told me a nother table had a lot of questions. I saw no sense of urgency in him at all today. Even after getting the drink order fot the table that waited so long just to be acknowledged he causally saunters to the server station. There were a couple of times that I and other's would ask "where is Joel" because, well his tables needed him and he wasn't around. And if I have to smell his f*@#ing feet one more time as he changes his shoes in the office I'm gonna flip. I told him to get out of the office to do that. I have to tell him to do that every time. Why isn't once enough?
*Dena drove me up the wall during lunch...make that all day. She told me early on that she has SA'd here a time or two before but never had any formal SA training. So throughout the shift I backed her up and helped buss and reset tables. My problem with her lies in when offering any sort of advice regarding her job duties (SA or otherwise), I'm met with some sort of snarky attitude or any response other than "yes" or "ok" for that matter. If someone doesn't know how to do the job and I offer insight as someone with experience and acting manager, I really don't find it productive to have them ask "well why can't I do it MY way?" The answer is because "your way" is slow, inefficient, sloppy, unprofessional and WHY am I even explaining myself?? I could see any direct approach to the issue was getting me nowhere so I simply encouraged ALL of the servers, if they see her standing around mouth agape and staring off into space (which happened a lot early on) to find waters and tables for her to attend to... and at that point they were all over her. I helped buss and reset tables. She mentioned to me once, "you're always beating me to the tables." It wasn't long after that she shaped up a bit. I realize there is a lot to take in and learn for new people, but again, one can't learn without listening when being given explicit simple instruction.
Dinner she hosted and was only slightly better and only for a short while. I couldn't count how many times she needed to go to the restroom but I'd say there were at least 2 or 3 times she didn't tell anyone and I found out by noticing customers standing at the host stand wondering if anyone would be around to seat them. Again, no amount of, "hey maybe as the host you shouldn't leave the stand for a few minutes at a time in the middle of service while we are on a wait without letting anyone know," could be mentioned without a scoff and a snide remark. It was slow enough and I was worn thin enough that I cut her early. I know it probably sounds like I'm picking on her, but there have been too many WTF moments today. Maybe tomorrow will be different, for someone else.
*Clair did very well today. She was first cut but had a table that kept her here long after she was done. Camacho was also a big help in directing junior staff members as well ad helping buss tables and keeping waters full. She had a long day and never once complained. I'm glad she is back. I spoke with her at some length about some of my frustrations tonight and she mentioned a very palpable disparity between the hosts we had when she started and their level of involvement on the floor (Koki and Shawn) and the host we have now that once they figure out their very basic duties, they do very little else besides surf the internet on the iPad.
*Stephanie and Mandy had a bit of an issue over cuts today. Apparently Steph picked up a shift for Mandy and Mandy picked up a shift for Krystin and there was some confusion over who would be cut when. Mandy asked to be cut 1st for dinner before we opened for lunch. Stephanie was the only one who wasn't a double, but wanted to be cut 1st tonight. Mandy has a family issue with her Grandmother and wanted to wait until the end of her day to call and find out so as not to affect her work performance. Stephanie has to be in Bastrop at some ungodly hour in the morning. Either way there was a bit of tension, but it was resolved quickly enough and without further incident. Drama-rama and Kome Sushi Kitchen.
Any VIP's in? some friends of Take for lunch. some upper management folks from Uchi came in. Sent them some Kama pieces and Take sent them coffee and dessert.
A kid from Sa-Ten (Jonathan) came in tonight with his lady friend. Stephanie waited on them. They ordered 2 rolls. A midnight sun and a surf & turf I believe. They got the EMP day off discount and had a Kome bucks card for $15... which brought their check down to a whopping $1.77. Stephanie brought them back their check. Jon says, "oh no, I thought the Kome Bucks would have covered it," and then promptly informs Stephanie that he has no money and wasn't planning on tipping either. Seriously?? He's gonna be real popular at the employee excursions. Anyways, this swell and considerate fella's date covered his tab. She left Stephanie $5. She sounds like a keeper, Bro.
Kayo came in with Kenta for dinner. Kayo mentioned that she wants all of the condiments on the tables for lunch and dinner. Done.
Comps& Void Detail: recovery comp for Katsu teishoku. Take bought lunch for Jason Camacho for his loss last night. I got 3 separate $15 kome buck cards. b-day dessert apple pie spring roll, voided a trio roll that was cancelled.
R&M needs?:I feel like at at the very least, the cord for the ipod could be replaced. as often as the ipod likes to shut down, we seem to be having issues with the thing even connecting to the receiver through the USB cord.
86'd items/ need more? Meibo
Saturday, January 3, 2015
Saturday PM 1.3.15
Written By: Elizabeth
LY Dinner Sales: $5948
Projected Sales: $5897
TY Dinner Sales: $7155
+/- : +20% LY! and +$1258 PS
Dinner Covers: 250
Avg PPA: $28.62
Weather: Pleasant in the low 60's, then cold at night, in the 30's
Any Special events going on?:
Who worked?:
Clair, Joel, Camacho, Dusten, Sophia CL. Grace/Dena Host, Hiroe FR, Jason SA\
Dena did much better tonight, smiling and such.
Flow of Business, Cuts and Ticket Times:
Went on a wait around 5:50 and got off the wait around 9:45. Had so many large walk in groups in addition to the 3 reservations that were already on the books. (3) 6-tops and one 7-top. Many 3 & 4 tops, and had onyl 1 party wait over their quote time due to several 4tops just sitting and lingering after paying their bill. The group was a mixed bag and I couldn't really read them. I sent out 4 miso soups but only 2 of them ate them. They didn't seem upset, they were just...odd.
Other than that I would say the night was smooth and seamless, which was nice. The girls did a great job at the host stand, and the staff seemed on top of everything. Miho assisted Clair with her B3 table that only spoke Japanese. Dusten blew everyone out of the water in the back B's by winning both contests (sold a bottle of Mio and hit over $150 in alcohol sales within the first 2 hours) I'm continuing the running of the bubbles contest until it's gone. Since I didn't line anything up for a January contest, this should be just fine. February will be a red wine contest for Valentines Day promotions (and Chandon if we still have any in stock)
Jersey mentioned that when they are taking the trash out (FOH) they are pulling the bag out of the bin. I don't see this happening but maybe they do so after they get back to the kitchen. In any case, let's make sure they are taking the trash can to the dumpster with them, so they aren't trekking trash juice through the kitchen area.
At the end of Jason Camacho's shift he noticed that he had two credit card receipts from A7 with the same last 4 digits, so we looked it up and it looks like he charged one guy's card twice, and didn't charge the other guy. I immediately refunded the mis-charged card for $91.80 (card ending in 3285- Visa) so if anyone calls and is saying they got charged twice, they in fact did, however I refunded the card as soon as we found the issue and the server, Jason, paid the $75.50 back (obviously not the $16 tip). Jason was pretty pissed about having to pay back the money but he also understood.
On that note- I DO have closing checks out correctly listed on the shift notes already and HAVE been talking about it in pre-shift, but will make sure to drive the point home a little harder.
$2 Asahi Tuesday starts this week- I have Facebook posts set up and have been talking about it in preshift. I already have the price schedule ready for Tuesdays- it's timed to start at 4:30, so just ring in an Asahi and it should be $2. Of course I'll go over all this Monday at the meeting, but I just wanted to share it now while I have a semi-captive audience.
Specials?
3 Staff members that stood out (why/how):
*Camacho was ultra helpful watering tables in his downtime and prebussing other sections
*Miho was helpful in between lulls of cocktailing she would also water tables and help where needed.
Any VIP's in?
Lisette. My quasi-new family member. She's Aaron's Brother's Wife's Brother's Wife....woah. What does that make her to me? My sister in law twice removed? I have no clue. Anyhow she was in and I sent her and her friend 2 pieces of katsuo. They loved it- it was her friend's first time here and they had a great time.
Comps& Void Detail:
Not a whole lot tonight, which was great. Voided a yakiniku and kara age sophia double rang, voided a kaki fry 86.
R&M needs?:
The ice machine stopped producing ice this afternoon. I called Austin Industrial and they came out to look at it and repaired it. I also called King Daddy Ice who was here around the same time the technician. This occurred last night as well, but I forgot to mention it. The machine was repaired on new years day and was working, then last night it stopped, and apparently today it was yielding less than normal or none at all.
86'd items/ need more?
Are we keeping kaki fry on the menu/ I feel as though we often run out of them, and they don't sell very well either.
Take can you order Ramune for the next order
We also need a box of Toilet Paper from Sysco on the next Sysco delivery. We have a few rolls in newspaper in the ladies room, but we'll definitely need more by next weekend.
LY Dinner Sales: $5948
Projected Sales: $5897
TY Dinner Sales: $7155
+/- : +20% LY! and +$1258 PS
Dinner Covers: 250
Avg PPA: $28.62
Weather: Pleasant in the low 60's, then cold at night, in the 30's
Any Special events going on?:
Who worked?:
Clair, Joel, Camacho, Dusten, Sophia CL. Grace/Dena Host, Hiroe FR, Jason SA\
Dena did much better tonight, smiling and such.
Flow of Business, Cuts and Ticket Times:
Went on a wait around 5:50 and got off the wait around 9:45. Had so many large walk in groups in addition to the 3 reservations that were already on the books. (3) 6-tops and one 7-top. Many 3 & 4 tops, and had onyl 1 party wait over their quote time due to several 4tops just sitting and lingering after paying their bill. The group was a mixed bag and I couldn't really read them. I sent out 4 miso soups but only 2 of them ate them. They didn't seem upset, they were just...odd.
Other than that I would say the night was smooth and seamless, which was nice. The girls did a great job at the host stand, and the staff seemed on top of everything. Miho assisted Clair with her B3 table that only spoke Japanese. Dusten blew everyone out of the water in the back B's by winning both contests (sold a bottle of Mio and hit over $150 in alcohol sales within the first 2 hours) I'm continuing the running of the bubbles contest until it's gone. Since I didn't line anything up for a January contest, this should be just fine. February will be a red wine contest for Valentines Day promotions (and Chandon if we still have any in stock)
Jersey mentioned that when they are taking the trash out (FOH) they are pulling the bag out of the bin. I don't see this happening but maybe they do so after they get back to the kitchen. In any case, let's make sure they are taking the trash can to the dumpster with them, so they aren't trekking trash juice through the kitchen area.
At the end of Jason Camacho's shift he noticed that he had two credit card receipts from A7 with the same last 4 digits, so we looked it up and it looks like he charged one guy's card twice, and didn't charge the other guy. I immediately refunded the mis-charged card for $91.80 (card ending in 3285- Visa) so if anyone calls and is saying they got charged twice, they in fact did, however I refunded the card as soon as we found the issue and the server, Jason, paid the $75.50 back (obviously not the $16 tip). Jason was pretty pissed about having to pay back the money but he also understood.
On that note- I DO have closing checks out correctly listed on the shift notes already and HAVE been talking about it in pre-shift, but will make sure to drive the point home a little harder.
$2 Asahi Tuesday starts this week- I have Facebook posts set up and have been talking about it in preshift. I already have the price schedule ready for Tuesdays- it's timed to start at 4:30, so just ring in an Asahi and it should be $2. Of course I'll go over all this Monday at the meeting, but I just wanted to share it now while I have a semi-captive audience.
Specials?
3 Staff members that stood out (why/how):
*Camacho was ultra helpful watering tables in his downtime and prebussing other sections
*Miho was helpful in between lulls of cocktailing she would also water tables and help where needed.
Any VIP's in?
Lisette. My quasi-new family member. She's Aaron's Brother's Wife's Brother's Wife....woah. What does that make her to me? My sister in law twice removed? I have no clue. Anyhow she was in and I sent her and her friend 2 pieces of katsuo. They loved it- it was her friend's first time here and they had a great time.
Comps& Void Detail:
Not a whole lot tonight, which was great. Voided a yakiniku and kara age sophia double rang, voided a kaki fry 86.
R&M needs?:
The ice machine stopped producing ice this afternoon. I called Austin Industrial and they came out to look at it and repaired it. I also called King Daddy Ice who was here around the same time the technician. This occurred last night as well, but I forgot to mention it. The machine was repaired on new years day and was working, then last night it stopped, and apparently today it was yielding less than normal or none at all.
86'd items/ need more?
Are we keeping kaki fry on the menu/ I feel as though we often run out of them, and they don't sell very well either.
Take can you order Ramune for the next order
We also need a box of Toilet Paper from Sysco on the next Sysco delivery. We have a few rolls in newspaper in the ladies room, but we'll definitely need more by next weekend.
Saturday 1.3.15 AM
Written By:Kayo
LY Lunch Sales:$1840
Projected Sales:$2271
TY Lunch Sales:$2831
+/- :+54% LY, +$560 Proj
Lunch Covers:173
Avg PPA:$16.36
Weather: 50's finally beautiful Day!!!!
Who worked?:Johnny, Clair, Alex, Mandy Kaori(FR) Dena (SA) Stephanie (HOST)
Flow of Business, Cuts and Ticket Times:Mellow all day long. Never got on wait, it was 80% full through out the end. I cut Clair at 1:45, and went on three servers until the end.
Ticket time was also just fine.
Many Asian families as usual weekend lunch.
3 Staff members that stood out (why/how):Johnny was constantly offering helps to other servers.
Mady had issue with closing wrong ticket, twice on same card..... which the customers was on the rush and really rushed her, however.... no matter what we should not make mistakes on closing checks, so once again please remind everyone.
Any VIP's in? Rachel with her friend.
Comps& Void Detail:One kastu don was not made and brought in by mistake.
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1840
Projected Sales:$2271
TY Lunch Sales:$2831
+/- :+54% LY, +$560 Proj
Lunch Covers:173
Avg PPA:$16.36
Weather: 50's finally beautiful Day!!!!
Who worked?:Johnny, Clair, Alex, Mandy Kaori(FR) Dena (SA) Stephanie (HOST)
Flow of Business, Cuts and Ticket Times:Mellow all day long. Never got on wait, it was 80% full through out the end. I cut Clair at 1:45, and went on three servers until the end.
Ticket time was also just fine.
Many Asian families as usual weekend lunch.
3 Staff members that stood out (why/how):Johnny was constantly offering helps to other servers.
Mady had issue with closing wrong ticket, twice on same card..... which the customers was on the rush and really rushed her, however.... no matter what we should not make mistakes on closing checks, so once again please remind everyone.
Any VIP's in? Rachel with her friend.
Comps& Void Detail:One kastu don was not made and brought in by mistake.
R&M needs?:
86'd items/ need more?
Friday PM 1.2.15
Written By: Elizabeth
LY Dinner Sales: $5609
Projected Sales: $5588
TY Dinner Sales: $6688
+/- : +19% LY and +$1100 PS
Dinner Covers: 238
Avg PPA: $28.10
P.S- I think the lunch numbers were wrong. The LY Lunch sales were $2229 (not $3191) and the Proj. Sales were $2316, and the actual were $3191, with a gain of 43% at lunch and $875 over projected.
Weather: Frigid. Cold. Rainy.
Any Special events going on?:
Who worked?:
Alex, Camacho, Naoto, Mandy, Dusten CL. Ally/Grace hosted (great duo!!), Kaori SA, Sigele FR.
Flow of Business, Cuts and Ticket Times:
Busy again. Went on wait by 6pm, and didn't get off the wait until after 10pm, I am not sure of the exact time because I made cuts at 9:45 and went down to 2, because the restaurant was emptying out and we only had a 3 top and a 4 top left on the waitlist, but then after 10pm several more tables came, and filled the restaurant back up (excluding sushi bar) I had transitioned Naoto into the A's (he was back B's) because I didn't realize Mandy was a double and I had her being last cut, so I cut her and needed someone in the A's. So It was quite a hectic finish. Dusten rang over $2k in sales, and Naoto rang
The only incident that occurred tonight was when Mandy was trying to get menus cleared from A7 and knocked the soy sauce container over and like always with those things, the lid popped right off and soy sauce spilled all over this woman's lap. She went to the restroom to get cleaned up and then talked to me on her way back to her table. She said it was pretty bad, and her pants were soaked with soy sauce (so bad that it was in her underwear!) She was understanding but I told her to send me the dry cleaning receipt and we will gladly take care of it. In return I took 50% off their check. They were good sports about it, but it happened at the beginning of their meal, and to sit through your entire dinner with soy sauce soaked underwear is no joy. When they left they said Mandy was fantastic, and that he knew she felt so bad but between her service, and my having talked to the table and what we did for them, they left having a great experience, and were thankful for the efforts we took to make it better after an unfortunate accident.
During that time we were on an hour wait- the lobby was packed full of people and they were starting to stand in the dining room, and utilized the party room when there wasn't a party there yet. It was pretty claustrophobic. Kayo, I know you mentioned getting a tent for the patio during inclement weather, is that still something you're looking into? I think it definitely would have helped tonight.
Specials?
3 Staff members that stood out (why/how):
*Stephanie cocktailed tonight, did a great job and was able to help water tables in her down time. Stayed productive her entire shift!
*Mandy recieved not one but two guest compliments this evening. One from the table that she spilled soy sauce on- they said she was wonderful and did a great job. The other table had just moved here from New York and they said that this was the best service they have yet to receive in Austin.
*Grace did a great job flying solo tonight, and Ally gave spot on quote times. These two were really fantastic. So happy to have Grace on the team!
Any VIP's in?
Shane from across the street, The man that helped Kayo's dad get back to civilization
Comps& Void Detail:
Owner comp for the guy mentioned above, voided some items that ended up being 86'd , 50% Recovery for soy sauce incident.
R&M needs?:
86'd items/ need more?
We ran out of quite a bit of menu items this evening. Luckily we
LY Dinner Sales: $5609
Projected Sales: $5588
TY Dinner Sales: $6688
+/- : +19% LY and +$1100 PS
Dinner Covers: 238
Avg PPA: $28.10
P.S- I think the lunch numbers were wrong. The LY Lunch sales were $2229 (not $3191) and the Proj. Sales were $2316, and the actual were $3191, with a gain of 43% at lunch and $875 over projected.
Weather: Frigid. Cold. Rainy.
Any Special events going on?:
Who worked?:
Alex, Camacho, Naoto, Mandy, Dusten CL. Ally/Grace hosted (great duo!!), Kaori SA, Sigele FR.
Flow of Business, Cuts and Ticket Times:
Busy again. Went on wait by 6pm, and didn't get off the wait until after 10pm, I am not sure of the exact time because I made cuts at 9:45 and went down to 2, because the restaurant was emptying out and we only had a 3 top and a 4 top left on the waitlist, but then after 10pm several more tables came, and filled the restaurant back up (excluding sushi bar) I had transitioned Naoto into the A's (he was back B's) because I didn't realize Mandy was a double and I had her being last cut, so I cut her and needed someone in the A's. So It was quite a hectic finish. Dusten rang over $2k in sales, and Naoto rang
The only incident that occurred tonight was when Mandy was trying to get menus cleared from A7 and knocked the soy sauce container over and like always with those things, the lid popped right off and soy sauce spilled all over this woman's lap. She went to the restroom to get cleaned up and then talked to me on her way back to her table. She said it was pretty bad, and her pants were soaked with soy sauce (so bad that it was in her underwear!) She was understanding but I told her to send me the dry cleaning receipt and we will gladly take care of it. In return I took 50% off their check. They were good sports about it, but it happened at the beginning of their meal, and to sit through your entire dinner with soy sauce soaked underwear is no joy. When they left they said Mandy was fantastic, and that he knew she felt so bad but between her service, and my having talked to the table and what we did for them, they left having a great experience, and were thankful for the efforts we took to make it better after an unfortunate accident.
During that time we were on an hour wait- the lobby was packed full of people and they were starting to stand in the dining room, and utilized the party room when there wasn't a party there yet. It was pretty claustrophobic. Kayo, I know you mentioned getting a tent for the patio during inclement weather, is that still something you're looking into? I think it definitely would have helped tonight.
Specials?
3 Staff members that stood out (why/how):
*Stephanie cocktailed tonight, did a great job and was able to help water tables in her down time. Stayed productive her entire shift!
*Mandy recieved not one but two guest compliments this evening. One from the table that she spilled soy sauce on- they said she was wonderful and did a great job. The other table had just moved here from New York and they said that this was the best service they have yet to receive in Austin.
*Grace did a great job flying solo tonight, and Ally gave spot on quote times. These two were really fantastic. So happy to have Grace on the team!
Any VIP's in?
Shane from across the street, The man that helped Kayo's dad get back to civilization
Comps& Void Detail:
Owner comp for the guy mentioned above, voided some items that ended up being 86'd , 50% Recovery for soy sauce incident.
R&M needs?:
86'd items/ need more?
We ran out of quite a bit of menu items this evening. Luckily we
Friday, January 2, 2015
Thursday 1.1.15 Happy new Year!
Written By: Elizabeth
LY Lunch Sales: $2428 (Jan 1st) $2251 (Same day LY)
Projected Sales: $2381
TY Lunch Sales: $2350
+/- : +4% LY same day, or -3% Jan 1st LY. $31 Short of Projected sales.
Lunch Covers: 118
Avg PPA: $19.92
LY Dinner Sales: $4890 (Jan 1) $4833 (Same day LY)
Projected Sales: $5120
TY Dinner Sales: $5260
+/- : +9% LY and +$140 PS
Dinner Covers: 192
Avg PPA: $27.40
Weather: Cold in the 30's and raining
Any Special events going on?:
Who worked?:
Lunch: Joel, Mandy, Johnny, Lynn CL. Junko Host, Sigele FR, Jonathan SA
Jonathan put his notice in. I knew it was coming after he called out of that shift last week and then was kind of dragging his ass the other day at lunch. I will put an ad on Craigs list for a busser. Kaori is taking her availability down to the weekend and only 2 shifts, so I'm really going to struggle for bussers after that.
Dinner: Joel, Mandy, Stephanie Camacho CL. Stephanie/Ally Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch started out really busy- as expected. A lobby full of people waiting, and we were on a wait due to the high number of large parties. (3) 6-tops, (4) 5-tops, and lots of 4 tops. It started to die down around 2pm and I cut down to just Johnny & Lynn, and then just Lynn for the last 30 minutes. I also cut Junko around 2:15. really mellow.
Had one guy at B2 pretty upset about his "watery" Tonkotsu Ramen. Both he and his friend said that it was watery, and when he tasted his other friends ramen that was sitting across from him, he said his was rich and delicious. All the same Ramen. Don't know if it was just a placebo affect or what, but this guy was not having it. he gave Mandy an earful, then me an earful. I let him talk because obviously he had something to say, and in the end I comp'd his and and his friends ramen (his friend ended up getting a katsu don and seemed satisfied) and gave them both $10 Kome bucks to come back and give us another try. He left Mandy $0 tip on his $2 bowl of rice. Just bad ju-ju that guy.
Dinner started busy just like last night- I was really afraid it was going to be exactly like last night but it wasn't. We did go on a wait by 5:45 and stayed busy through the rest of the night. Note for next year: Have everyone in by open. Both Today and yesterday. And probably for the entire week of New Years. The night was busy busy busy, several big tops. Nothing much else of note. It was just really, really busy. Slowed down the later it got, but by 9:30 we still had a full house. Cut Mandy at 9:30 and no other cuts until close.
3 Staff members that stood out (why/how):
*Mandy was back and happy to be- She handled her busy section with ease today
*Johnny helped Lynn close it down today by doing extra closing duties with her. She wanted to buy him a beer but instead I just bought him a beer for being a teamplayer. Rather, a cider (he's on the no carb thing)
*
Any VIP's in?
Lunch: John- a regular who I met last night at Contigo who introduced himself to me saying "you're always at kome!" and we joked about how bad I am about introducing myself to regulars. We're BFF's now.
Also James was in for the first time in a while. He use to come in more frequently for lunch and sit at the sushi bar (he has long hair and usually sits around S1 or 2)- he doesn't come in as often anymore because he moved. He use to come in because it was on his way back to work after going home to let his dogs out, but now it's not close by.
Comps& Void Detail:
Lunhc: DNL for the 2 Tonkotsus, Voided sashimi for Lynn's S5 changed mind (not made) void for alone together wasn't made (I think that was for johnny) Kome Bucks for Johnny's 6 bentos, Kome bucks for Naoto's lunch that I owed him from yesterday, Kome bucks for the 3 bottles of Chandon I gave to contest winners yesterday.
R&M needs?:
The patio heaters gas lines need to be looked at. I was hoping to do it Tuesday but business has been so busy I haven't had time. They need to be completely unassembled and put back together. Leary took a look at them and surmised the same thing: a kink or some issue in the gas line. Dusten or Leary, can one of you look at that next week if you have time- otherwise I will the following week.
86'd items/ need more?
LY Lunch Sales: $2428 (Jan 1st) $2251 (Same day LY)
Projected Sales: $2381
TY Lunch Sales: $2350
+/- : +4% LY same day, or -3% Jan 1st LY. $31 Short of Projected sales.
Lunch Covers: 118
Avg PPA: $19.92
LY Dinner Sales: $4890 (Jan 1) $4833 (Same day LY)
Projected Sales: $5120
TY Dinner Sales: $5260
+/- : +9% LY and +$140 PS
Dinner Covers: 192
Avg PPA: $27.40
Weather: Cold in the 30's and raining
Any Special events going on?:
Who worked?:
Lunch: Joel, Mandy, Johnny, Lynn CL. Junko Host, Sigele FR, Jonathan SA
Jonathan put his notice in. I knew it was coming after he called out of that shift last week and then was kind of dragging his ass the other day at lunch. I will put an ad on Craigs list for a busser. Kaori is taking her availability down to the weekend and only 2 shifts, so I'm really going to struggle for bussers after that.
Dinner: Joel, Mandy, Stephanie Camacho CL. Stephanie/Ally Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch started out really busy- as expected. A lobby full of people waiting, and we were on a wait due to the high number of large parties. (3) 6-tops, (4) 5-tops, and lots of 4 tops. It started to die down around 2pm and I cut down to just Johnny & Lynn, and then just Lynn for the last 30 minutes. I also cut Junko around 2:15. really mellow.
Had one guy at B2 pretty upset about his "watery" Tonkotsu Ramen. Both he and his friend said that it was watery, and when he tasted his other friends ramen that was sitting across from him, he said his was rich and delicious. All the same Ramen. Don't know if it was just a placebo affect or what, but this guy was not having it. he gave Mandy an earful, then me an earful. I let him talk because obviously he had something to say, and in the end I comp'd his and and his friends ramen (his friend ended up getting a katsu don and seemed satisfied) and gave them both $10 Kome bucks to come back and give us another try. He left Mandy $0 tip on his $2 bowl of rice. Just bad ju-ju that guy.
Dinner started busy just like last night- I was really afraid it was going to be exactly like last night but it wasn't. We did go on a wait by 5:45 and stayed busy through the rest of the night. Note for next year: Have everyone in by open. Both Today and yesterday. And probably for the entire week of New Years. The night was busy busy busy, several big tops. Nothing much else of note. It was just really, really busy. Slowed down the later it got, but by 9:30 we still had a full house. Cut Mandy at 9:30 and no other cuts until close.
3 Staff members that stood out (why/how):
*Mandy was back and happy to be- She handled her busy section with ease today
*Johnny helped Lynn close it down today by doing extra closing duties with her. She wanted to buy him a beer but instead I just bought him a beer for being a teamplayer. Rather, a cider (he's on the no carb thing)
*
Any VIP's in?
Lunch: John- a regular who I met last night at Contigo who introduced himself to me saying "you're always at kome!" and we joked about how bad I am about introducing myself to regulars. We're BFF's now.
Also James was in for the first time in a while. He use to come in more frequently for lunch and sit at the sushi bar (he has long hair and usually sits around S1 or 2)- he doesn't come in as often anymore because he moved. He use to come in because it was on his way back to work after going home to let his dogs out, but now it's not close by.
Comps& Void Detail:
Lunhc: DNL for the 2 Tonkotsus, Voided sashimi for Lynn's S5 changed mind (not made) void for alone together wasn't made (I think that was for johnny) Kome Bucks for Johnny's 6 bentos, Kome bucks for Naoto's lunch that I owed him from yesterday, Kome bucks for the 3 bottles of Chandon I gave to contest winners yesterday.
R&M needs?:
The patio heaters gas lines need to be looked at. I was hoping to do it Tuesday but business has been so busy I haven't had time. They need to be completely unassembled and put back together. Leary took a look at them and surmised the same thing: a kink or some issue in the gas line. Dusten or Leary, can one of you look at that next week if you have time- otherwise I will the following week.
86'd items/ need more?
Fri AM 1.2.15
Written By:Kayo
LY Lunch Sales:$3191
Projected Sales:$2251
TY Lunch Sales:$3191
+/- :+$962 proj, +43% LY
Lunch Covers:175
Avg PPA:18.23
Weather: Drizzling very cold: I feel the cold weather def helped our sales high.
Any Special events going on?:
Who worked?: Alex, Johnny, Sophia, Lynn Mandy ( FR) Johnathan ( SA) Stephanie (Host)
Flow of Business, Cuts and Ticket Times: Got filled before noon, and non stop! really busy with many families and groups. Around first half of lunch ticket time got closer to 30min for kitchen food, but no major complain except B8.
There were two gentle men and one old lady, first two people ordered 8sp scallops and 2 rolls after sushi hit the table there was about 10 mins gap until the lady's curry came out.
Two guys are still eating their sushi, but the lady was super angry and just told Sophia that she was not going to pay for her food. So I stopped by the table, I asked her if everything was OK, she said she waited her curry long long time.... so I was trying to apologize and at least explain the situation then comp her food, but as soon as I started to speak she just kept going "whatever,whatever,whatever!" so I stopped and decided to just not to comp food. It may not be the best choice, but I just thought when the customer was not giving us the chance to apologize and told me whatever, I just do whatever then....
Other than that, I stopped by pretty much every table who may received their food little later but everyone seemed having good time.
I did not cut anyone, and the last table was sat little after 2pm.
3 Staff members that stood out (why/how):They all worked hard, and sold a lot of bento and sushi lunch! (49 sushi lunch!)
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$3191
Projected Sales:$2251
TY Lunch Sales:$3191
+/- :+$962 proj, +43% LY
Lunch Covers:175
Avg PPA:18.23
Weather: Drizzling very cold: I feel the cold weather def helped our sales high.
Any Special events going on?:
Who worked?: Alex, Johnny, Sophia, Lynn Mandy ( FR) Johnathan ( SA) Stephanie (Host)
Flow of Business, Cuts and Ticket Times: Got filled before noon, and non stop! really busy with many families and groups. Around first half of lunch ticket time got closer to 30min for kitchen food, but no major complain except B8.
There were two gentle men and one old lady, first two people ordered 8sp scallops and 2 rolls after sushi hit the table there was about 10 mins gap until the lady's curry came out.
Two guys are still eating their sushi, but the lady was super angry and just told Sophia that she was not going to pay for her food. So I stopped by the table, I asked her if everything was OK, she said she waited her curry long long time.... so I was trying to apologize and at least explain the situation then comp her food, but as soon as I started to speak she just kept going "whatever,whatever,whatever!" so I stopped and decided to just not to comp food. It may not be the best choice, but I just thought when the customer was not giving us the chance to apologize and told me whatever, I just do whatever then....
Other than that, I stopped by pretty much every table who may received their food little later but everyone seemed having good time.
I did not cut anyone, and the last table was sat little after 2pm.
3 Staff members that stood out (why/how):They all worked hard, and sold a lot of bento and sushi lunch! (49 sushi lunch!)
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
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