LY Lunch Sales:$2543
TY Lunch Sales:$2125
+/- :down16%
Lunch projection was set at $2625
LY Dinner Sales: $6113
TY Dinner Sales:$7443
+/- :up 22%
Dinner projection was set at $7200.
All day up 11%
Weather:Sunny and warmer, high 60's during the day. Sunny skies
Any Special events going on?:
Who worked?:
Lunch: Alex, Clair, Johnny, Stephanie CL. Hiroe FR, No SA, Jen Host
Dinner: Clair, Sophia, kate, Naoto, Dusten CL. Kaori FR, Jason SA, Alex Host, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Lunch was very slow, never filled up, never even got close to a wait. Kept everyone on until after 2 because last week we ended up on a wait at 2:15 and I was already down to two. However this week proved very different and we never got a pop, never went on a wait, and so I kept 4 listless servers on untli 2:15, at which point I cut 2 of them, kept Alex on for another 15 minutes, then went down to just Stephanie. We had about 5 tables come in during the last 15 minutes of service, one being a 7-top, but it kept Stephanie busy and she did fine. I had to remind Jen that she needed to tell tables when they sat at 2 that we were doing last call, or something to that effect. She said okay, and told me that she didn't say anything to the one table because they saw her flip the sign over saying closed. Oh well. They were all fine. Ran a Gyoza, Shrimp Temp & 1/2 Kara-age contest. Alex won, selling 7.
Dinner was a typical (or what is now typical). Line of folks at 5:30, on a wait by 6:15, off a wait at 10:15. Had a lot of 6+ tops walk in all around the same time. Sat the party room 3 rotations, which was super profitable for Clair, had a 9-top in the dining room, and clusters of 2 tops then 4 tops. So it was challenging, and we went over quote time for about 3 or 4 tables, but they were all understanding and really nice. Had a few underquotes due to people no show-ing, but again, everyone was happy. A steady busy night, no one got in the weeds, no excessively long ticket times and positive attitudes all around.
Any VIP's in?
Kayo met the owner of Pluckers. He was in with his wife and parents (or in laws?)
Comps of note:
R&M needs?:
I will be calling Atex Pest control on Monday about a roach kayo found at B8 (as well as the furry visitor I encountered) and I will also call the electrician about looking into the bathroom light as well as the slight flicker we experience every time the AC turns on.
86'd items/ need more?
Whipped Cream
Sunday, February 9, 2014
Saturday, February 8, 2014
Friday PM 2.7.14
LY Dinner Sales: $5481
TY Dinner Sales:$6381
+/- : up 16%
(ANYONE SEEN THE TRAILER KEY?)
Weather: Cold cold cold
Any Special events going on?:
Who worked?:
Camacho, Dusten, Stephanie, Eileen, Taylor CL. Jason SA, Jen/Julie host, Lindsey CT, Kaori FR
Daniel and Greg were working on the line tonight. Around 5:30 when Kayo came in to be the 3rd man, they were both out back smoking. Daniel told me that he was just out there grabbing his e-cig thingy, but Greg was smoking. I told them both that there is no smoking during service. Gave them both the policy list to sign. Didn't have a signed copy from either of them, so now we're covered. However, there should never be a time where there is no one on the line (yes, that rhymed...and I'm still rhyming. It was either rhyme or be grammatically incorrect)
Flow of Business, Cuts and Ticket Times:
The night seemed slow, and long. But it was steady straight through until 10:30 when we got off the wait. Lots of 2 tops, and just a revolving door all night. It was mellow, but there were no major issues.
Any VIP's in?
Comps of note:
Well I had a woman call at the beginning of the dinner rush and say that she was overcharged at Lunch. That she was charged $10 for a hot tea, tha she hardly got to drink because they were in such a rush to get back to work. She said it was her and her husband, and instead of going into the lengthy conversation that her and I had, and the time it took me to find her check, I'm going to cut to the chase. I found her check. I repeated her check back to her to ask if that is what she ordered. When I got to the kara age she said she didn't order it. I apologized, and refunded her the $5. It was Dusten's table.
So after shift I talked with Dusten about it and he remembers very vividly this guest. It was not just her and her husband, they had 2 kids with them. The kids ordered the kara age, but didn't touch it. And they ordered sushi lunches with midnight suns substituted instead. He said they were very abrupt and short with him.
Long story short- that order is very memorable, so if they come in again and you see a ticket for something like this, please, in one way or another, verify the order with her. She obviously knew what she was doing. I posted the copy of the receipt in the office next to the window for reference.
R&M needs?:
Take is getting the light bulb for the ladies room.
86'd items/ need more?
TY Dinner Sales:$6381
+/- : up 16%
(ANYONE SEEN THE TRAILER KEY?)
Weather: Cold cold cold
Any Special events going on?:
Who worked?:
Camacho, Dusten, Stephanie, Eileen, Taylor CL. Jason SA, Jen/Julie host, Lindsey CT, Kaori FR
Daniel and Greg were working on the line tonight. Around 5:30 when Kayo came in to be the 3rd man, they were both out back smoking. Daniel told me that he was just out there grabbing his e-cig thingy, but Greg was smoking. I told them both that there is no smoking during service. Gave them both the policy list to sign. Didn't have a signed copy from either of them, so now we're covered. However, there should never be a time where there is no one on the line (yes, that rhymed...and I'm still rhyming. It was either rhyme or be grammatically incorrect)
Flow of Business, Cuts and Ticket Times:
The night seemed slow, and long. But it was steady straight through until 10:30 when we got off the wait. Lots of 2 tops, and just a revolving door all night. It was mellow, but there were no major issues.
Any VIP's in?
Comps of note:
Well I had a woman call at the beginning of the dinner rush and say that she was overcharged at Lunch. That she was charged $10 for a hot tea, tha she hardly got to drink because they were in such a rush to get back to work. She said it was her and her husband, and instead of going into the lengthy conversation that her and I had, and the time it took me to find her check, I'm going to cut to the chase. I found her check. I repeated her check back to her to ask if that is what she ordered. When I got to the kara age she said she didn't order it. I apologized, and refunded her the $5. It was Dusten's table.
So after shift I talked with Dusten about it and he remembers very vividly this guest. It was not just her and her husband, they had 2 kids with them. The kids ordered the kara age, but didn't touch it. And they ordered sushi lunches with midnight suns substituted instead. He said they were very abrupt and short with him.
Long story short- that order is very memorable, so if they come in again and you see a ticket for something like this, please, in one way or another, verify the order with her. She obviously knew what she was doing. I posted the copy of the receipt in the office next to the window for reference.
R&M needs?:
Take is getting the light bulb for the ladies room.
86'd items/ need more?
Friday, February 7, 2014
Friday AM Recap 2/7/14
LY Lunch Sales: $2093
TY Lunch Sales: $2538.50
+/- : +21% (our goal was $2600, but I count today as a success. We were really close)
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Very Cold an Overcast
Any Special events going on?: Schools closed, Tataya's was closed as well
Who worked?:
Dusten, Jason, Johnny, Lynn CL, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a really good busy lunch. We filled up by 1230. We had 3 good pops, and got up to about a 35minute wait. Didn't seat the last table on the wait until 210. Kitchen, and Sushi bar handled the business really well, and ticket times were great. Never went over 25 minutes. Lots of happy customers. Servers were really solid today. Everyone was really showing a lot of teamwork. Good to see. Despite the hectic business, not one comp today. Really great shift all around.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: $2538.50
+/- : +21% (our goal was $2600, but I count today as a success. We were really close)
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Very Cold an Overcast
Any Special events going on?: Schools closed, Tataya's was closed as well
Who worked?:
Dusten, Jason, Johnny, Lynn CL, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a really good busy lunch. We filled up by 1230. We had 3 good pops, and got up to about a 35minute wait. Didn't seat the last table on the wait until 210. Kitchen, and Sushi bar handled the business really well, and ticket times were great. Never went over 25 minutes. Lots of happy customers. Servers were really solid today. Everyone was really showing a lot of teamwork. Good to see. Despite the hectic business, not one comp today. Really great shift all around.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, February 6, 2014
Thurs PM 2.6.14
LY Lunch Sales:$1375
TY Lunch Sales:$1711
+/- :up 24%
LY Dinner Sales: $3743
TY Dinner Sales:$3722
+/- : Down 1%
Daily sales: $5433, up 6% for the day.
Weather:Cold. Down to the 20's at night.
Any Special events going on?:
Who worked?:
Dusten, Clair, Jason, Naoto, Taylor CL. Julie host, Jason SA, Hiroe FR.
Jason Camacho was about 35 minutes late due to a scheduling mix up. The repercussions was he had to do everyone's closing side work. I thought it seemed fair.
Leary, he filled out an updated availability, I have it sitting on the desk for you. He is unavailable Thurs PM due to band practice.
Flow of Business, Cuts and Ticket Times:
Slow start, small pick up, died hard. Cut Dusten at 8pm, and went 2 on at 8:30 as it continued to clear out. Not really much to say about tonight. No news is good news I suppose. Mellow, steady, boring. Nut shell.
Any VIP's in?
Comps of note:
R&M needs?:
I told Raymond and he said he will tell Basilio, but all linen bags go in the trash cans inside the fence. They are just to the left as soon as you walk in. I told Mary Ann on Monday, but then I was off for 2 days. I should have relayed the information better, and I do apologize.
Yeah....ummm... so I will be trying to contact John LaTouf tomorrow about properly fixing the crack in our wall. I just had the shit scared out of me while I was checking the back kitchen door to see if it was locked. It was the furry variation of a visitor. Yikes. I don't want to go back there again.
86'd items/ need more?
86'd ginger but it comes on the delivery order tomorrow, so no worries. We're nearly out of Coke, not sure if that will be coming with Rest Depot or Sysco on Sat. If someone could please advise.
TY Lunch Sales:$1711
+/- :up 24%
LY Dinner Sales: $3743
TY Dinner Sales:$3722
+/- : Down 1%
Daily sales: $5433, up 6% for the day.
Weather:Cold. Down to the 20's at night.
Any Special events going on?:
Who worked?:
Dusten, Clair, Jason, Naoto, Taylor CL. Julie host, Jason SA, Hiroe FR.
Jason Camacho was about 35 minutes late due to a scheduling mix up. The repercussions was he had to do everyone's closing side work. I thought it seemed fair.
Leary, he filled out an updated availability, I have it sitting on the desk for you. He is unavailable Thurs PM due to band practice.
Flow of Business, Cuts and Ticket Times:
Slow start, small pick up, died hard. Cut Dusten at 8pm, and went 2 on at 8:30 as it continued to clear out. Not really much to say about tonight. No news is good news I suppose. Mellow, steady, boring. Nut shell.
Any VIP's in?
Comps of note:
R&M needs?:
I told Raymond and he said he will tell Basilio, but all linen bags go in the trash cans inside the fence. They are just to the left as soon as you walk in. I told Mary Ann on Monday, but then I was off for 2 days. I should have relayed the information better, and I do apologize.
Yeah....ummm... so I will be trying to contact John LaTouf tomorrow about properly fixing the crack in our wall. I just had the shit scared out of me while I was checking the back kitchen door to see if it was locked. It was the furry variation of a visitor. Yikes. I don't want to go back there again.
86'd items/ need more?
86'd ginger but it comes on the delivery order tomorrow, so no worries. We're nearly out of Coke, not sure if that will be coming with Rest Depot or Sysco on Sat. If someone could please advise.
Thursday AM Recap 2/6/14
LY Lunch Sales: The Office was unavailable today so Elizabeth will be adding the lunch sales to tonight's blog.
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Very Cold, and cloudy
Any Special events going on?:
Who worked?:
Sophia, Dusten, Alex, Lynn CL, Per Faijer SA, Junko H, Julie FR
Flow of Business, Cuts and Ticket Times:
It was a pretty decent lunch. We filled up by 12, and stayed steady until about 115. Had a couple of tables go on a wait. Went 2 on at 115, and 1 on at 130. cut support at 2. Ticket times were good all around.
Any VIP's in?
Comps of note: Had a table receive a side of Karaage instead of the lunch combo. Took awhile to replaces. It was a regular lunch customer, and she was pretty grumpy about the situation, so I comped it. I followed up several times, and she was happy and joking with me by the end.
R&M needs?:
86'd items/ need more? More coke, more Clorox wipes, more brown paper towels
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Very Cold, and cloudy
Any Special events going on?:
Who worked?:
Sophia, Dusten, Alex, Lynn CL, Per Faijer SA, Junko H, Julie FR
Flow of Business, Cuts and Ticket Times:
It was a pretty decent lunch. We filled up by 12, and stayed steady until about 115. Had a couple of tables go on a wait. Went 2 on at 115, and 1 on at 130. cut support at 2. Ticket times were good all around.
Any VIP's in?
Comps of note: Had a table receive a side of Karaage instead of the lunch combo. Took awhile to replaces. It was a regular lunch customer, and she was pretty grumpy about the situation, so I comped it. I followed up several times, and she was happy and joking with me by the end.
R&M needs?:
86'd items/ need more? More coke, more Clorox wipes, more brown paper towels
Wednesday, February 5, 2014
Wednesday Recap 2/5/14
LY Lunch Sales: 1214.00
TY Lunch Sales: 1606.34
+/- : +32%
LY Dinner Sales: 3674.00
TY Dinner Sales: 3747.46
+/- : +2%
Weather: Clear skies, and cold
Any Special events going on?: Don't think so
Who worked?:
Lunch: Kate, Clair, Johnny, Lynn CL, Julie FR, Per Faijer SA, Junko H
Dinner: Kate, Jason, Eileen, Alex, Stephanie CL, Per Faijer SA, Jen H, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch was super dead. Never came close to a wait. Went 3 on at 1245, and 2 on at 1. Cut the Host at 130, and the SA 145. Had a 9 top walk in at 150 which helped sales. Despite the mellow day we still beat our sales goal of $1432.52.
Dinner was decent. We filled up around 7, and went on a wait until about 8. Stared to clear out around 830, and went 2 on. We have a steady stream of late customers until about 945. Ticket times were great during the rush tonight. Smoking sashimi was a hit as always. Cut the host at 930, and the SA at 10. Didn't beat the sales goal, but did beat last years sales.
Any VIP's in? Old host Lyn
Comps of note:
R&M needs?:
86'd items/ need more? Need more Cokes, and Clorox wipes on the next Restaurant Depot run
TY Lunch Sales: 1606.34
+/- : +32%
LY Dinner Sales: 3674.00
TY Dinner Sales: 3747.46
+/- : +2%
Weather: Clear skies, and cold
Any Special events going on?: Don't think so
Who worked?:
Lunch: Kate, Clair, Johnny, Lynn CL, Julie FR, Per Faijer SA, Junko H
Dinner: Kate, Jason, Eileen, Alex, Stephanie CL, Per Faijer SA, Jen H, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch was super dead. Never came close to a wait. Went 3 on at 1245, and 2 on at 1. Cut the Host at 130, and the SA 145. Had a 9 top walk in at 150 which helped sales. Despite the mellow day we still beat our sales goal of $1432.52.
Dinner was decent. We filled up around 7, and went on a wait until about 8. Stared to clear out around 830, and went 2 on. We have a steady stream of late customers until about 945. Ticket times were great during the rush tonight. Smoking sashimi was a hit as always. Cut the host at 930, and the SA at 10. Didn't beat the sales goal, but did beat last years sales.
Any VIP's in? Old host Lyn
Comps of note:
R&M needs?:
86'd items/ need more? Need more Cokes, and Clorox wipes on the next Restaurant Depot run
Tuesday, February 4, 2014
Tuesday Recap 2/4/14
LY Lunch Sales: 1449.50
TY Lunch Sales: 1503.80
+/- : +4%
LY Dinner Sales: 3294.25
TY Dinner Sales:3747.46
+/- : +14%
Weather: Really pretty day, and a little chilly at night.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Clair, Johnny, Lynn CL, Jen FR, Per Faijer SA, Junko H
Dinner: Clair, Kate, Taylor, Eileen, Sophia CL, Per Faijer SA, Jen FR, Lindsey H
Sophia did a good job as the closer
Flow of Business, Cuts and Ticket Times:
Lunch: It was pretty good for a Tuesday. We never went on a wait, but we did fill up around 1230, and stayed steady until around 120. Ticket times were good. Went 2 on at 115, 1 on at 130. Cut Support staff at 130.
Dinner: Took a bit to get busy, we filled up by 7. The Sushi bar was never full, but all the tables were full for about an hour and 30 minutes. Had a couple tables go on a wait here or there, but never went on a full wait. The kitchen was unchallenged, and ticket times were good. Had a lot of big tabs tonight. Seemed like folks tonight were wanting to do it up tonight. 3 on at 830, 2 on at 915, 1 on at 930. Cut support staff at 945.
Side note, the lights look really nice on the patio.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Need a new light bulb for the shadow box in the woman's restroom (small florescent light bulb model# AFL/F21T5/21W/830)
TY Lunch Sales: 1503.80
+/- : +4%
LY Dinner Sales: 3294.25
TY Dinner Sales:3747.46
+/- : +14%
Weather: Really pretty day, and a little chilly at night.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Clair, Johnny, Lynn CL, Jen FR, Per Faijer SA, Junko H
Dinner: Clair, Kate, Taylor, Eileen, Sophia CL, Per Faijer SA, Jen FR, Lindsey H
Sophia did a good job as the closer
Flow of Business, Cuts and Ticket Times:
Lunch: It was pretty good for a Tuesday. We never went on a wait, but we did fill up around 1230, and stayed steady until around 120. Ticket times were good. Went 2 on at 115, 1 on at 130. Cut Support staff at 130.
Dinner: Took a bit to get busy, we filled up by 7. The Sushi bar was never full, but all the tables were full for about an hour and 30 minutes. Had a couple tables go on a wait here or there, but never went on a full wait. The kitchen was unchallenged, and ticket times were good. Had a lot of big tabs tonight. Seemed like folks tonight were wanting to do it up tonight. 3 on at 830, 2 on at 915, 1 on at 930. Cut support staff at 945.
Side note, the lights look really nice on the patio.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Need a new light bulb for the shadow box in the woman's restroom (small florescent light bulb model# AFL/F21T5/21W/830)
Monday, February 3, 2014
Monday PM Recap 02/03/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:2,334.25
TY Dinner Sales:2,765.00
+/- : over 431.00 from last year! woot!
Weather: Freezing!
Any Special events going on?: Not to my knowledge
Who worked?: Alex, Lyndsey, Clair, Kate, Taylor/ Sophia Host/Parfiejer SA/ Julie/Dustin FR
Flow of Business, Cuts and Ticket Times: We actually had an OK crowd by 7pm (tables full but not sushi bar). No wait the whole night. It was a slow Monday for Monday night.
We usually have a steady crowd Monday's... Maybe the weather? Post Super bowl recovery? Hmmmm. Not enough tickets to get anyone on delay. I cut Alex at 8pm, then Clair at 8:30, then Lyndsey at 9pm and left Kate and Taylor to the floor. Taylor was a little snappy with the girls towards the end apparently but everyone survived. Julie should be quizzed after her Wednesday lunch shift on table talking the menu and whats in the dishes for sure. She seems very optimistic about working here. She seems a bit timid but I hope in time she will warm up.
I really would like to see our servers here at least getting the names of some of their tables or progressing in knowing our guests to create regulars. In my preshift this morning all I heard was how slow it's been or how they only made this much money the other day... I feel that encouraging them to lay foundation down for future guests ensures money in their pockets when it gets slow and also ensures us return guests when it is slow, Slow season is the worst time to give up!
Any VIP's in?: Other than some industry people no VIP to my knowledge. Two people from Quaks came in, the GM from speak easy (brandon/great guy), a couple from noble pig/black star came in, and a couple from Johnson's Farm was in.
Comps of note: Other than training meal (which I was not too sure how much they were allowed, but I used my best judgement) there was a table that ordered then immediately left due to an argument between the couple. None of the food was made but there was a big void I had to do. It was Kate's table A8 around 9pm.
R&M needs?: The vent hanging by a thread over the sushi bar is an eye sore..
86'd items/ need more? I only saw two containers of whip cream in the fridge.
TY Lunch Sales:
+/- :
LY Dinner Sales:2,334.25
TY Dinner Sales:2,765.00
+/- : over 431.00 from last year! woot!
Weather: Freezing!
Any Special events going on?: Not to my knowledge
Who worked?: Alex, Lyndsey, Clair, Kate, Taylor/ Sophia Host/Parfiejer SA/ Julie/Dustin FR
Flow of Business, Cuts and Ticket Times: We actually had an OK crowd by 7pm (tables full but not sushi bar). No wait the whole night. It was a slow Monday for Monday night.
We usually have a steady crowd Monday's... Maybe the weather? Post Super bowl recovery? Hmmmm. Not enough tickets to get anyone on delay. I cut Alex at 8pm, then Clair at 8:30, then Lyndsey at 9pm and left Kate and Taylor to the floor. Taylor was a little snappy with the girls towards the end apparently but everyone survived. Julie should be quizzed after her Wednesday lunch shift on table talking the menu and whats in the dishes for sure. She seems very optimistic about working here. She seems a bit timid but I hope in time she will warm up.
I really would like to see our servers here at least getting the names of some of their tables or progressing in knowing our guests to create regulars. In my preshift this morning all I heard was how slow it's been or how they only made this much money the other day... I feel that encouraging them to lay foundation down for future guests ensures money in their pockets when it gets slow and also ensures us return guests when it is slow, Slow season is the worst time to give up!
Any VIP's in?: Other than some industry people no VIP to my knowledge. Two people from Quaks came in, the GM from speak easy (brandon/great guy), a couple from noble pig/black star came in, and a couple from Johnson's Farm was in.
Comps of note: Other than training meal (which I was not too sure how much they were allowed, but I used my best judgement) there was a table that ordered then immediately left due to an argument between the couple. None of the food was made but there was a big void I had to do. It was Kate's table A8 around 9pm.
R&M needs?: The vent hanging by a thread over the sushi bar is an eye sore..
86'd items/ need more? I only saw two containers of whip cream in the fridge.
Sunday, February 2, 2014
Super Bowl Sunday! 2.2.14 PM
LY Dinner Sales: $1904
TY Dinner Sales:$1912
+/- :Pretty much broke even
Weather: Cold. Real Feel, 22 Degrees, according to Accuweather.com
Any Special events going on?: Super Bowl. Kick off at 5:25. Denver Broncos V. Seattle Seahawks (in case anyone was wondering)
Who worked?:
Called Clair off before we even started. Alex, Johnny, Dusten, Kate CL.
Nagisa, Perf, Hiroe TR Julie
Flow of Business, Cuts and Ticket Times:
Slow would be an understatement. I cut Alex at 7:30, Nagisa, Perfaijer and Training Julie at 7:30 as well. Cut Johnny at 8. Steve from the kitchen left at 8:30, and Kazu from sushi left at 9pm. We never even got half full. I think the height of service was around 9pm with 6 tables and a 2 people at the sushi bar. I am hoping the early cuts helped us with labor a little.
Any VIP's in?
Comps of note:
R&M needs?:
Dusten suggested getting magnifying glasses for our older guests. Not a bad idea. I worked at a restaurant once that did that. I can look into getting some cheap ones.
86'd items/ need more?
I'll be getting more Pints tomorrow if anyone needs anything else, smallware related.
TY Dinner Sales:$1912
+/- :Pretty much broke even
Weather: Cold. Real Feel, 22 Degrees, according to Accuweather.com
Any Special events going on?: Super Bowl. Kick off at 5:25. Denver Broncos V. Seattle Seahawks (in case anyone was wondering)
Who worked?:
Called Clair off before we even started. Alex, Johnny, Dusten, Kate CL.
Nagisa, Perf, Hiroe TR Julie
Flow of Business, Cuts and Ticket Times:
Slow would be an understatement. I cut Alex at 7:30, Nagisa, Perfaijer and Training Julie at 7:30 as well. Cut Johnny at 8. Steve from the kitchen left at 8:30, and Kazu from sushi left at 9pm. We never even got half full. I think the height of service was around 9pm with 6 tables and a 2 people at the sushi bar. I am hoping the early cuts helped us with labor a little.
Any VIP's in?
Comps of note:
R&M needs?:
Dusten suggested getting magnifying glasses for our older guests. Not a bad idea. I worked at a restaurant once that did that. I can look into getting some cheap ones.
86'd items/ need more?
I'll be getting more Pints tomorrow if anyone needs anything else, smallware related.
Sunday AM Recap 2/2/14
LY Lunch Sales: 1456.75
TY Lunch Sales:1189.20
+/- : -18%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cold and cloudy
Any Special events going on?: Super Bowl Sunday
Who worked?:
Clair, Alex, Lindsey, and Cristina CL, Jason SA, Nagisa Host, Kaori FR w/ Julie
Flow of Business, Cuts and Ticket Times:
Really slow day. I know everyone is gearing up for Super Bowl, but I expected a better lunch. It never even filled up half way. 1 on at 1230, 2 on at 130. Cut support at 230. Times times were fine
Any VIP's in?
Comps of note: Had to comp a remake Katsu-don. The customer said it was too tough, and rubbery. He was happy with his remake.
R&M needs?:
86'd items/ need more? More straws, more toilet paper, and trash bags
TY Lunch Sales:1189.20
+/- : -18%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cold and cloudy
Any Special events going on?: Super Bowl Sunday
Who worked?:
Clair, Alex, Lindsey, and Cristina CL, Jason SA, Nagisa Host, Kaori FR w/ Julie
Flow of Business, Cuts and Ticket Times:
Really slow day. I know everyone is gearing up for Super Bowl, but I expected a better lunch. It never even filled up half way. 1 on at 1230, 2 on at 130. Cut support at 230. Times times were fine
Any VIP's in?
Comps of note: Had to comp a remake Katsu-don. The customer said it was too tough, and rubbery. He was happy with his remake.
R&M needs?:
86'd items/ need more? More straws, more toilet paper, and trash bags
Saturday 2.1.14
LY Lunch Sales: $2226
TY Lunch Sales:$2680
+/- :Down 17%
LY Dinner Sales: $6010
TY Dinner Sales:$7042
+/- : Up 17%
Total $9286. Another high sales night!
Weather:Cloudy but slightly humid and low 70's, high 60's
Any Special events going on?:
Who worked?:
Lunch:Alex, Clair, Camacho, Johnny CL. Jason SA, Lindsey Host, Kaori FR.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started slow and remained slow. I waited for a pop at 2 but nothing happened so I cut down to Jason and Johnny at 2:15...we went on a wait at 2:20. Great but infuriating at the same time. I swear there is a light that just goes on at the top of the building when cuts are made, alerting everyone to come in and send us into panic mode. However, everyone worked together rely well, helping each other out where needed.
On a die note, which I'm sure some of you might have seen on Facebook already: We had a homeless man wander to the restaurant. We sat him at A4 and Camacho waited on him. I was nerve stricken at first, not sure what was going to happen, if he would disturb the other guests or what. But he was quiet, and told Jason that he had $6 and asked what he could get for it. At first he ordered a coffee, but then Jason told him how much it was and he nixed it. While Jason and I were trying to figure out the biggest bang for his buck, A7 came up to Lindsey and told her that he wanted to buy A4 his meal. So we did. It was so very sweet.
Dinner:Busy start as expected. On a wait by 6:15, off a wait at 10:15. Another intense night of sales and rushes. No major issues with ticket times or upset guests. Had one couple get upset that they waited 25 minutes when we quoted them 45. Goes to show you're damned if you do, you're damned if you don't. But other than that it was smooth sailing. Lots of hustle going on. Jason SA was on tonight instead of Perfaijer and unfortunately it was very obvious. You could tell he was moving faster in his head but he just wasn't working smart. He did okay, considering it's the busiest shift he's worked in a long time. But it's still not clicking for him. Jen was hosting for her first solo busy Saturday night and did really well. She did over-quote just a hair towards the end, giving people a 2 hour quote time, but she was only over shooting by a half hour. I told her to cap it at an hour and a half, as to not scare people off, so she did and we were fine. At the height of our night we were pretty solid on the over hour wait, topping the wait at 1:25. Lots of larger groups in the early hours then a lot of 2's, followed by a lot of 4 tops around 9. A good mix of groups, however they all came in together, which then made it challenging to seat within reasonable times. Overall, though. Good night.
On a side note I want to talk about Communication. This seems to be a constant challenge here. Getting the message not only from the sushi bar to the kitchen, but also to the manager on duty. Tonight, the tempura fry oil needed to be changed. The way they found this out was that Steve was making tempura flakes for the sushi bar and he brought them very dark flakes. The sushi bar sent them back and because they need to change the oil. Umlas alerted me that they just changed it and that it might take a while to heat up. I let all of the servers know. The one detail that was left out, however, was that the sushi bar was out of tempura flakes. Not a huge deal, but something that also needs to be communicated to the kitchen and to me. Anytime we are out of anything it MUST be communicated to the manager running the floor, even if it's the simplest thing as tempura flakes. I got in Toshi's ear about it (which probably wasn't the greatest idea at the time, given that the were just starting to get busy) but then later when he wasn't quite as busy I went to him again and asked that the next time they please let me know. What this all boils down to is reminding everyone that here, in this restaurant, no man is an island. The lines of communication need to flow from sushi bar, to kitchen to management. If by chance the message gets back to the originator, then that means it has done it's job. Please. Let's all be detail oriented with each other.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Umlas, please grab more straws from Rest Depot (if that is where you are venturing)
We are also are still out of sushi to go tops and bottoms
On Monday I will pick up more Pint glasses for the FOH.
We need to order more square plates for sushi and app plates. Kayo- did you send me that info?
TY Lunch Sales:$2680
+/- :Down 17%
LY Dinner Sales: $6010
TY Dinner Sales:$7042
+/- : Up 17%
Total $9286. Another high sales night!
Weather:Cloudy but slightly humid and low 70's, high 60's
Any Special events going on?:
Who worked?:
Lunch:Alex, Clair, Camacho, Johnny CL. Jason SA, Lindsey Host, Kaori FR.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started slow and remained slow. I waited for a pop at 2 but nothing happened so I cut down to Jason and Johnny at 2:15...we went on a wait at 2:20. Great but infuriating at the same time. I swear there is a light that just goes on at the top of the building when cuts are made, alerting everyone to come in and send us into panic mode. However, everyone worked together rely well, helping each other out where needed.
On a die note, which I'm sure some of you might have seen on Facebook already: We had a homeless man wander to the restaurant. We sat him at A4 and Camacho waited on him. I was nerve stricken at first, not sure what was going to happen, if he would disturb the other guests or what. But he was quiet, and told Jason that he had $6 and asked what he could get for it. At first he ordered a coffee, but then Jason told him how much it was and he nixed it. While Jason and I were trying to figure out the biggest bang for his buck, A7 came up to Lindsey and told her that he wanted to buy A4 his meal. So we did. It was so very sweet.
Dinner:Busy start as expected. On a wait by 6:15, off a wait at 10:15. Another intense night of sales and rushes. No major issues with ticket times or upset guests. Had one couple get upset that they waited 25 minutes when we quoted them 45. Goes to show you're damned if you do, you're damned if you don't. But other than that it was smooth sailing. Lots of hustle going on. Jason SA was on tonight instead of Perfaijer and unfortunately it was very obvious. You could tell he was moving faster in his head but he just wasn't working smart. He did okay, considering it's the busiest shift he's worked in a long time. But it's still not clicking for him. Jen was hosting for her first solo busy Saturday night and did really well. She did over-quote just a hair towards the end, giving people a 2 hour quote time, but she was only over shooting by a half hour. I told her to cap it at an hour and a half, as to not scare people off, so she did and we were fine. At the height of our night we were pretty solid on the over hour wait, topping the wait at 1:25. Lots of larger groups in the early hours then a lot of 2's, followed by a lot of 4 tops around 9. A good mix of groups, however they all came in together, which then made it challenging to seat within reasonable times. Overall, though. Good night.
On a side note I want to talk about Communication. This seems to be a constant challenge here. Getting the message not only from the sushi bar to the kitchen, but also to the manager on duty. Tonight, the tempura fry oil needed to be changed. The way they found this out was that Steve was making tempura flakes for the sushi bar and he brought them very dark flakes. The sushi bar sent them back and because they need to change the oil. Umlas alerted me that they just changed it and that it might take a while to heat up. I let all of the servers know. The one detail that was left out, however, was that the sushi bar was out of tempura flakes. Not a huge deal, but something that also needs to be communicated to the kitchen and to me. Anytime we are out of anything it MUST be communicated to the manager running the floor, even if it's the simplest thing as tempura flakes. I got in Toshi's ear about it (which probably wasn't the greatest idea at the time, given that the were just starting to get busy) but then later when he wasn't quite as busy I went to him again and asked that the next time they please let me know. What this all boils down to is reminding everyone that here, in this restaurant, no man is an island. The lines of communication need to flow from sushi bar, to kitchen to management. If by chance the message gets back to the originator, then that means it has done it's job. Please. Let's all be detail oriented with each other.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Umlas, please grab more straws from Rest Depot (if that is where you are venturing)
We are also are still out of sushi to go tops and bottoms
On Monday I will pick up more Pint glasses for the FOH.
We need to order more square plates for sushi and app plates. Kayo- did you send me that info?
Saturday, February 1, 2014
Friday PM 1.31.14
LY Dinner Sales: $5271
TY Dinner Sales:$7246
+/- :up 37% for the night
Total for the day: $9011, up 19% for the day!
Weather:Beautiful. Low 60's at night
Any Special events going on?:
Who worked?:
Johnny, Clair, Eileen, Stephanie, Dusten CL. Kaori FR. Alex host, Lindsey CT, Perf SA trained Julie
I cut Julie around 8pm because we were packed, on an hour + wait and Perfaijer wasn't able to move as fast as he usually does because she was kind of holding him back because he was trying to explain everything to her. I told her why I cut her, and she understood completely. She'll be back in on Sunday for a food running double. Very nice girl.
Flow of Business, Cuts and Ticket Times:
Started slow. By 6:30, though, we were on our usual wait, and it was building. The brunt of our business came in between 7 & 8, had a good mix of 2's and 3+'s, but then a 9 top walked in and threw a wrench in the mix. We started quoting an hour 15- hour 30, and some people waited a little longer. I was able to make everyone happy by keeping them informed about their table situation, as well as walking around with some crunchy dynamite and offering samples. That seemed to do the trick real well. At 9:30 we had a mass exodus and about 8 tables cleared out, at which point we got nearly everyone sat. Had another wave of people come in at 9:45, but finally got off the wait at 10:15. Cut down to Dusten and Stephanie at that point. Had a few more tables come in after that and one final 5 top in at 10:45
On a separate note, the sushi bar guys were in a really great mood tonight. Worth noting.
Any VIP's in?
Comps of note:
Comp'd some food for those that waited over their hour and 15 minute quote time. No other comps needed throughout the rest of the night, however. Everyone was on their game
R&M needs?:
86'd items/ need more?
Clorox wipes.
TY Dinner Sales:$7246
+/- :up 37% for the night
Total for the day: $9011, up 19% for the day!
Weather:Beautiful. Low 60's at night
Any Special events going on?:
Who worked?:
Johnny, Clair, Eileen, Stephanie, Dusten CL. Kaori FR. Alex host, Lindsey CT, Perf SA trained Julie
I cut Julie around 8pm because we were packed, on an hour + wait and Perfaijer wasn't able to move as fast as he usually does because she was kind of holding him back because he was trying to explain everything to her. I told her why I cut her, and she understood completely. She'll be back in on Sunday for a food running double. Very nice girl.
Flow of Business, Cuts and Ticket Times:
Started slow. By 6:30, though, we were on our usual wait, and it was building. The brunt of our business came in between 7 & 8, had a good mix of 2's and 3+'s, but then a 9 top walked in and threw a wrench in the mix. We started quoting an hour 15- hour 30, and some people waited a little longer. I was able to make everyone happy by keeping them informed about their table situation, as well as walking around with some crunchy dynamite and offering samples. That seemed to do the trick real well. At 9:30 we had a mass exodus and about 8 tables cleared out, at which point we got nearly everyone sat. Had another wave of people come in at 9:45, but finally got off the wait at 10:15. Cut down to Dusten and Stephanie at that point. Had a few more tables come in after that and one final 5 top in at 10:45
On a separate note, the sushi bar guys were in a really great mood tonight. Worth noting.
Any VIP's in?
Comps of note:
Comp'd some food for those that waited over their hour and 15 minute quote time. No other comps needed throughout the rest of the night, however. Everyone was on their game
R&M needs?:
86'd items/ need more?
Clorox wipes.
Friday, January 31, 2014
Friday AM Recap 1/31/14
LY Lunch Sales: 2292.22
TY Lunch Sales: 1765.65
+/- : -23%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and warm
Any Special events going on?:
Who worked?:
Johnny, Clair, Lynn CL, Jason SA, Nagisa H, Alex FR
Flow of Business, Cuts and Ticket Times:
It was a decent day. We never went on a wait, but filled up a couple of times. Had a couple of big tops, and some late tables that helped out the sales. Ticket times were good. Cut to 1 on at 125, and support on until close due to the late tables.
Any VIP's in? old sushi chef Camacho
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1765.65
+/- : -23%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and warm
Any Special events going on?:
Who worked?:
Johnny, Clair, Lynn CL, Jason SA, Nagisa H, Alex FR
Flow of Business, Cuts and Ticket Times:
It was a decent day. We never went on a wait, but filled up a couple of times. Had a couple of big tops, and some late tables that helped out the sales. Ticket times were good. Cut to 1 on at 125, and support on until close due to the late tables.
Any VIP's in? old sushi chef Camacho
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, January 30, 2014
Thurs PM 1.30.14
LY Dinner Sales: $4032
TY Dinner Sales: $4179
+/- : up 4%
Weather: pleasant. Mild.
Any Special events going on?:
Who worked?:
TY Dinner Sales: $4179
+/- : up 4%
Weather: pleasant. Mild.
Any Special events going on?:
Who worked?:
Sophia, naoto, Jason, Dusten and Taylor cl. Lindsey hosted, trained Julie. Hiroe fr. Jason SA.
Flow of Business, Cuts and Ticket Times:
Really slow start. Didn't fill up by 7:30 so I cut Sophia since her section was relatively full. We went on a wait at 8 and stayed steady until 9:15. Everyone worked together really well and nothing went missed. Kept support on until close. Cut down to 2 at 9:15. No ticket time issues. Taylor had a sushi bar guest order a shismo and then cancel it. When he went back to the kitchen Greg told him that he was already cooking it. So Taylor took that as a sign to tell the guest that it was already being prepared so they had to take it. Then later on when Taylor went back to check on it, Greg said that they didn't send it out, which then made Taylor upset. The guest, mind you, was happy with either outcome. But there was definitely a lapse in communication between the two.
Any VIP's in?
Comps of note:
R&M needs?:
Flow of Business, Cuts and Ticket Times:
Really slow start. Didn't fill up by 7:30 so I cut Sophia since her section was relatively full. We went on a wait at 8 and stayed steady until 9:15. Everyone worked together really well and nothing went missed. Kept support on until close. Cut down to 2 at 9:15. No ticket time issues. Taylor had a sushi bar guest order a shismo and then cancel it. When he went back to the kitchen Greg told him that he was already cooking it. So Taylor took that as a sign to tell the guest that it was already being prepared so they had to take it. Then later on when Taylor went back to check on it, Greg said that they didn't send it out, which then made Taylor upset. The guest, mind you, was happy with either outcome. But there was definitely a lapse in communication between the two.
Any VIP's in?
Comps of note:
R&M needs?:
Kayo those new lights for the patio came in, so do we need to get rodrigo to come hang them?
Also, I'm going to the bank tomorrow for the safe and for payroll. If anyone asks.
86'd items/ need more?
86'd items/ need more?
Sushi to go tops and bottoms.
Thursday AM Recap 1/30/14
LY Lunch Sales: 1389.00
TY Lunch Sales: 1851.52
+/- : +33%
Beat our sales goal by $212.54!
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cold morning, but it warmed up and turned into a pretty day by the afternoon
Any Special events going on?:
Who worked?:
Sophia, Jason, Johnny, Lynn CL, Jason SA, Junko H, Alex FR
Alex was super productive as the FR today. SA Jason also did a really solid job. It seems like he really took his eval to heart.
Flow of Business, Cuts and Ticket Times:
Busier than the past couple of days. We never went on a wait, but it stayed steady enough for us to break our sales goal. Majority of the pop came between 1240-120. Ticket times were good for the most part, but did have some folks that were in a hurry, and felt 25 minutes was too long for a sushi lunch. The majority of orders to the sushi came in all at once, and I felt the times were good considering, but 2 tables did hit 25 minutes. Went 2 on at 1, and 1 on at 130.
Any VIP's in? Moto. Yoed was in with a rice expert who was trying Kome for the first time. He seemed to really enjoy everything. Neil.
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1851.52
+/- : +33%
Beat our sales goal by $212.54!
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cold morning, but it warmed up and turned into a pretty day by the afternoon
Any Special events going on?:
Who worked?:
Sophia, Jason, Johnny, Lynn CL, Jason SA, Junko H, Alex FR
Alex was super productive as the FR today. SA Jason also did a really solid job. It seems like he really took his eval to heart.
Flow of Business, Cuts and Ticket Times:
Busier than the past couple of days. We never went on a wait, but it stayed steady enough for us to break our sales goal. Majority of the pop came between 1240-120. Ticket times were good for the most part, but did have some folks that were in a hurry, and felt 25 minutes was too long for a sushi lunch. The majority of orders to the sushi came in all at once, and I felt the times were good considering, but 2 tables did hit 25 minutes. Went 2 on at 1, and 1 on at 130.
Any VIP's in? Moto. Yoed was in with a rice expert who was trying Kome for the first time. He seemed to really enjoy everything. Neil.
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, January 29, 2014
Wednesday Recap 1/29/14
LY Lunch Sales:1505.75
TY Lunch Sales: 1069.50
+/- : -29%
LY Dinner Sales: 3779.75
TY Dinner Sales: 3558.00
+/- : -6%
Weather:Cold, but sunny
Any Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Lindsey, Lynn CL, Junko, Jason, Jen
Dinner: Sophia, Clair, Eileen, Alex, Kate CL, Jen H, Kaori Fr, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Another slow day. I thought the sunny skies with cold air was going to have everyone wanting ramen, but no luck. Ticket times were good. Went 2 on at 1245, 1 on at 130, cut host and SA at 135.
Dinner: Slow start. We did fill up a couple of times, and had a few tables go on a wait around 8, but mostly it was just pretty full and steady. Started to clear out around 845. Went 2 on at 840, 1 on at 930. Cut the host at 920, the FR and SA at 940. Ticket times were good most of the night. Trevor was a little slow on rolls at one point. We sold a good amount of the special (Oden), and everyone really seemed to enjoy it.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Jason got everything today including wobble wedges.
TY Lunch Sales: 1069.50
+/- : -29%
LY Dinner Sales: 3779.75
TY Dinner Sales: 3558.00
+/- : -6%
Weather:Cold, but sunny
Any Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Lindsey, Lynn CL, Junko, Jason, Jen
Dinner: Sophia, Clair, Eileen, Alex, Kate CL, Jen H, Kaori Fr, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Another slow day. I thought the sunny skies with cold air was going to have everyone wanting ramen, but no luck. Ticket times were good. Went 2 on at 1245, 1 on at 130, cut host and SA at 135.
Dinner: Slow start. We did fill up a couple of times, and had a few tables go on a wait around 8, but mostly it was just pretty full and steady. Started to clear out around 845. Went 2 on at 840, 1 on at 930. Cut the host at 920, the FR and SA at 940. Ticket times were good most of the night. Trevor was a little slow on rolls at one point. We sold a good amount of the special (Oden), and everyone really seemed to enjoy it.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Jason got everything today including wobble wedges.
Tuesday, January 28, 2014
Tuesday 1/28/14 Recap
LY Lunch Sales:1697.70
TY Lunch Sales: 1039.50
+/- : -39%
LY Dinner Sales: 3757.25
TY Dinner Sales:3651.00
+/- : -3%
Weather: Very cold
Any Special events going on?:
Who worked?:
Lunch: Jason, Lindsey, Johnny, Stephanie CL, Junko w/ Julie, Alex FR, Per Faijer
Dinner: Jason, Alex, Sophia, Kate, Eileen CL, Lindsey w/ Julie, Jen FR, Per Faijer
Julie seems really friendly, and will be a strong addition to the support staff. Had Eileen work the Sushi bar. She did alright, but after cuts she got a little behind. She struggles a bit with high volume. She's great, until she gets table 5 or 6. I tried it out since Taylor asked off, but not sure if I feel comfortable with her as a closer. I think I'll be rotating folks in on Tuesday night to see how people do. We need more than just Dusten and Taylor as closers. I'd like to vet people on a slower shift, and be able to help them through it if they struggle.
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow lunch. Never filled up or went on a wait. Ticket times were fine. Went 2 on at 1245, and cut support staff at 130.
Dinner: The cold really kept folks in tonight. We had 1 4-top go on the wait, and that was it. Had 2 reservations in the party room so that helped out sales a bit. Dinning room always had a few open tables. Ticket times were good. Went 4 on at 8, 3 on at 830, 20 at 9, and 1 on at 940. Cut Host at 930, and SA at 945.
Any VIP's in? A new regular named Ted at the Sushi bar. He's determined to come back once a week and try everything on the menu.
Comps of note:
R&M needs?:
86'd items/ need more? We need more wobble wedges. Elizabeth, do we get these from Officemax, or Rest Depot? We also need more togo cup lids, and more portion cup lids.
TY Lunch Sales: 1039.50
+/- : -39%
LY Dinner Sales: 3757.25
TY Dinner Sales:3651.00
+/- : -3%
Weather: Very cold
Any Special events going on?:
Who worked?:
Lunch: Jason, Lindsey, Johnny, Stephanie CL, Junko w/ Julie, Alex FR, Per Faijer
Dinner: Jason, Alex, Sophia, Kate, Eileen CL, Lindsey w/ Julie, Jen FR, Per Faijer
Julie seems really friendly, and will be a strong addition to the support staff. Had Eileen work the Sushi bar. She did alright, but after cuts she got a little behind. She struggles a bit with high volume. She's great, until she gets table 5 or 6. I tried it out since Taylor asked off, but not sure if I feel comfortable with her as a closer. I think I'll be rotating folks in on Tuesday night to see how people do. We need more than just Dusten and Taylor as closers. I'd like to vet people on a slower shift, and be able to help them through it if they struggle.
Flow of Business, Cuts and Ticket Times:
Lunch: Really slow lunch. Never filled up or went on a wait. Ticket times were fine. Went 2 on at 1245, and cut support staff at 130.
Dinner: The cold really kept folks in tonight. We had 1 4-top go on the wait, and that was it. Had 2 reservations in the party room so that helped out sales a bit. Dinning room always had a few open tables. Ticket times were good. Went 4 on at 8, 3 on at 830, 20 at 9, and 1 on at 940. Cut Host at 930, and SA at 945.
Any VIP's in? A new regular named Ted at the Sushi bar. He's determined to come back once a week and try everything on the menu.
Comps of note:
R&M needs?:
86'd items/ need more? We need more wobble wedges. Elizabeth, do we get these from Officemax, or Rest Depot? We also need more togo cup lids, and more portion cup lids.
Monday, January 27, 2014
Monday Dinner Recap 01/27/13
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4149.00
TY Dinner Sales:4390.00
+/- :over 241.00
Weather: It got colder throughout the night but it did not prevent anyone from coming in which was great.
Any Special events going on?: Nothing special happening other than our sushi and service tonight.
Who worked?:Dustin, Taylor, Stephanie, Clair, and Alex. Christina, Daniel and Trevor were in the back.
Flow of Business, Cuts and Ticket Times: Flow was very smooth, Jennifer does a great job handling guests, getting them in a good mood and making them feel comfortable. It was nice having her there. We called wait times on point and we only had a tops 30 minute wait. I noticed even though we were steady until the end, there were no industry comps. I wonder if we need to stress to the servers to encourage getting to know their tables, they may end up being industry. the word of mouth may be best to help also. I noted Dustin and Alex being great team players helping Perfiar bus other peoples table despite them being busy. Great job! Kitchen and Sushi times were on point tonight, no waits. Christina, Trevor, and Daniel work great together. I would like to see servers take the nigiri/sushi as soon as Take puts it on the sushi line. I see some things on hold which is understandable, however, when spicy scallops sit, or uni, even rolls with sauces on top stay too long they get soggy looking and is not the way we know they should be looking when they hit the table.
Any VIP's in? Not to my knowledge.
Comps of note: I bought dessert for a couple that just moved from Miami and have been looking for a real Japanese pub. They were very pleased and I got names. Eric and Natalia. I will point them out next time. They are soon to be regulars :).
R&M needs?:Um what is the R&M? :)
86'd items/ need more? Red bean dango, And I believe we only have one can of red bean paste.
TY Lunch Sales:
+/- :
LY Dinner Sales: 4149.00
TY Dinner Sales:4390.00
+/- :over 241.00
Weather: It got colder throughout the night but it did not prevent anyone from coming in which was great.
Any Special events going on?: Nothing special happening other than our sushi and service tonight.
Who worked?:Dustin, Taylor, Stephanie, Clair, and Alex. Christina, Daniel and Trevor were in the back.
Flow of Business, Cuts and Ticket Times: Flow was very smooth, Jennifer does a great job handling guests, getting them in a good mood and making them feel comfortable. It was nice having her there. We called wait times on point and we only had a tops 30 minute wait. I noticed even though we were steady until the end, there were no industry comps. I wonder if we need to stress to the servers to encourage getting to know their tables, they may end up being industry. the word of mouth may be best to help also. I noted Dustin and Alex being great team players helping Perfiar bus other peoples table despite them being busy. Great job! Kitchen and Sushi times were on point tonight, no waits. Christina, Trevor, and Daniel work great together. I would like to see servers take the nigiri/sushi as soon as Take puts it on the sushi line. I see some things on hold which is understandable, however, when spicy scallops sit, or uni, even rolls with sauces on top stay too long they get soggy looking and is not the way we know they should be looking when they hit the table.
Any VIP's in? Not to my knowledge.
Comps of note: I bought dessert for a couple that just moved from Miami and have been looking for a real Japanese pub. They were very pleased and I got names. Eric and Natalia. I will point them out next time. They are soon to be regulars :).
R&M needs?:Um what is the R&M? :)
86'd items/ need more? Red bean dango, And I believe we only have one can of red bean paste.
Monday AM 01/27/13
LY Lunch Sales:1739
TY Lunch Sales:1453
+/- :behind 286.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Today lunch was a very cold afternoon, I was surprised we weren't busier for a Ramen day.
Any Special events going on?: No events for the day I don't believe
Who worked?:Dustin, Clair, Kate, and Sophia. A very polite crew to work with :)
Flow of Business, Cuts and Ticket Times:
It was a slow pace for the entire time for lunch, until we got a late pop around 1:30 pm. Kate and Clair were hustling for a minute. I had already cut Dustin and Sophia, but they are glad to help anyway they can. I didn't receive any complaints on ticket times, but I did notice, some food that was ordered as APP FIRST, was somehow the last thing to be put on the table. I will try to be more aware of this in the future. I made sure afterwords for Trevor to please keep an eye on new people and double check things like that when I miss it.
It was brought to my attention that it would be nice when the sushi guys eat at a table or sushi bar after shift to please just clean or wipe up after they finished. I do agree it would be polite :)
I was going to cut Perfairer (?), and I am glad I didn't because of late pop, but when I mentioned this some servers were hesitant to cut SA since they tip out same amount no matter when they leave. Is this even an issue? If it isn't busy enough to even have an SA on, then, why keep one on is my belief. I makes me as a server lazy when that happens. any thoughts?
Take wants to suggest we open at 12 tomorrow and close at 3pm, since schools are closed it's gonna probably be a late crowd again. I think it may benefit. I'm assuming we will get an email from Elizabeth if that change does happen.
Any VIP's in? Yellow Jacket crew came in!
Comps of note: For some reason S 12 went waiting for a while before a server went over and visited. I grabbed a seaweed salad and edamame to hold them over for their lunch.
R&M needs?:
86'd items/ need more? 86 Sencha until an order comes otherwise, and we have a half of Genmaicha. still good on Kukicha. I believe we are getting an order of Topo Chico coming in. We ran out today.
TY Lunch Sales:1453
+/- :behind 286.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Today lunch was a very cold afternoon, I was surprised we weren't busier for a Ramen day.
Any Special events going on?: No events for the day I don't believe
Who worked?:Dustin, Clair, Kate, and Sophia. A very polite crew to work with :)
Flow of Business, Cuts and Ticket Times:
It was a slow pace for the entire time for lunch, until we got a late pop around 1:30 pm. Kate and Clair were hustling for a minute. I had already cut Dustin and Sophia, but they are glad to help anyway they can. I didn't receive any complaints on ticket times, but I did notice, some food that was ordered as APP FIRST, was somehow the last thing to be put on the table. I will try to be more aware of this in the future. I made sure afterwords for Trevor to please keep an eye on new people and double check things like that when I miss it.
It was brought to my attention that it would be nice when the sushi guys eat at a table or sushi bar after shift to please just clean or wipe up after they finished. I do agree it would be polite :)
I was going to cut Perfairer (?), and I am glad I didn't because of late pop, but when I mentioned this some servers were hesitant to cut SA since they tip out same amount no matter when they leave. Is this even an issue? If it isn't busy enough to even have an SA on, then, why keep one on is my belief. I makes me as a server lazy when that happens. any thoughts?
Take wants to suggest we open at 12 tomorrow and close at 3pm, since schools are closed it's gonna probably be a late crowd again. I think it may benefit. I'm assuming we will get an email from Elizabeth if that change does happen.
Any VIP's in? Yellow Jacket crew came in!
Comps of note: For some reason S 12 went waiting for a while before a server went over and visited. I grabbed a seaweed salad and edamame to hold them over for their lunch.
R&M needs?:
86'd items/ need more? 86 Sencha until an order comes otherwise, and we have a half of Genmaicha. still good on Kukicha. I believe we are getting an order of Topo Chico coming in. We ran out today.
Sunday, January 26, 2014
Sunday PM Recap 1/26/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3841.00
TY Dinner Sales: 4275.50
+/- : +11%
Didn't quite beat our goal of 4532.38, but we got close.
Weather: Pretty, nice long sleeve shirt weather at night.
Any Special events going on?:
Who worked?:Sophia, Eileen, Jason, Kate, Dusten CL, Hiroe, Per Faijer, Nagisa
Flow of Business, Cuts and Ticket Times:
No line when we opened, but it got pretty busy quickly. We were full, and on a wait by 615. Went up to a 30 minute wait. Had several big tops, but unfortunately both of our reservations no-showed. One of them never answered, the other called about 35 minutes afterwards, and apologized. He said the b-day girl was suppose to call us, and cancelled. Followed up with Nagisa about calling and confirming reservations during opening shifts. Had to hold her hand throughout a lot of the shift. This will be her last week with us, and hopefully Julie will be a stronger replacement. Ticket times were good. Died out around 9, and I went 1 on. had about 5 more tables walk in, but it was a pretty mellow finish.
Any VIP's in?
Comps of note: There was an open check with 5 nigiri pieces at the the end of the night. I thought it was probably your lunch, Elizabeth, so I comped it manager meal.
R&M needs?:
86'd items/ need more? Jason, can you grab some more Topo Chico on your next run to Rest Depot. 2 cases please.
TY Lunch Sales:
+/- :
LY Dinner Sales: 3841.00
TY Dinner Sales: 4275.50
+/- : +11%
Didn't quite beat our goal of 4532.38, but we got close.
Weather: Pretty, nice long sleeve shirt weather at night.
Any Special events going on?:
Who worked?:Sophia, Eileen, Jason, Kate, Dusten CL, Hiroe, Per Faijer, Nagisa
Flow of Business, Cuts and Ticket Times:
No line when we opened, but it got pretty busy quickly. We were full, and on a wait by 615. Went up to a 30 minute wait. Had several big tops, but unfortunately both of our reservations no-showed. One of them never answered, the other called about 35 minutes afterwards, and apologized. He said the b-day girl was suppose to call us, and cancelled. Followed up with Nagisa about calling and confirming reservations during opening shifts. Had to hold her hand throughout a lot of the shift. This will be her last week with us, and hopefully Julie will be a stronger replacement. Ticket times were good. Died out around 9, and I went 1 on. had about 5 more tables walk in, but it was a pretty mellow finish.
Any VIP's in?
Comps of note: There was an open check with 5 nigiri pieces at the the end of the night. I thought it was probably your lunch, Elizabeth, so I comped it manager meal.
R&M needs?:
86'd items/ need more? Jason, can you grab some more Topo Chico on your next run to Rest Depot. 2 cases please.
Sunday AM 1.26.14
LY Lunch Sales:$3449
TY Lunch Sales:$1686
+/- : down 51%
Not sure why the high sales for this day last year. It didn't look like there was a catering order or anything. Unusual.
Weather:high 60's and beautiful!!
Any Special events going on?:
Who worked?:
Clair, Stephanie and Christina CL. Nagisa host, Kaori FR, Perf SA
Alex had a misunderstanding about her shift today, and so we ran with 3. Which is actually perfect, because we were that slow.
Flow of Business, Cuts and Ticket Times:
It was slow all around. I am most positive it is from this weather break that everyone is outside enjoying the beautiful sunshine and lack of snow....er....ice. Either way, it resulted in a very anti-climactic lunch. I cut Clair at 2pm and Christina and Stephanie were able to handle the restaurant for the last hour. Kept all support on until 3.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:$1686
+/- : down 51%
Not sure why the high sales for this day last year. It didn't look like there was a catering order or anything. Unusual.
Weather:high 60's and beautiful!!
Any Special events going on?:
Who worked?:
Clair, Stephanie and Christina CL. Nagisa host, Kaori FR, Perf SA
Alex had a misunderstanding about her shift today, and so we ran with 3. Which is actually perfect, because we were that slow.
Flow of Business, Cuts and Ticket Times:
It was slow all around. I am most positive it is from this weather break that everyone is outside enjoying the beautiful sunshine and lack of snow....er....ice. Either way, it resulted in a very anti-climactic lunch. I cut Clair at 2pm and Christina and Stephanie were able to handle the restaurant for the last hour. Kept all support on until 3.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday 1.25.14
LY Lunch Sales:$2688
TY Lunch Sales: $2886
+/- :up 7%...and weird number difference
LY Dinner Sales: $6594
TY Dinner Sales:$5540
+/- : up 19%
Weather: Sunny and beautiful
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Clair, Sophia, Johnny CL. Nagisa Host, Kaori FR, Jason SA
Dinner: Clair, Naoto, kate, Stephanie, Dusten CL. Lindsey CT, Perf SA, Hiroe FR. Dream team hosted (me and Kayo)
When I got Alex's shifts covered I got it covered Friday- Friday. I think there might have been a miscommunication there, where she thought I got her entire schedule covered. Either way, she was supposed to host, but luckily Kayo was here and we tag teamed.
Flow of Business, Cuts and Ticket Times:
Lunch: Started busy, on a wait by 12:30, off the wait by2:30. Really solid lunch shift. Had 1 long ticket time on a chicken katsu that I comp'd and also comp'd a shime saba teishoku that they just didn't like. Everyone was pretty happy all around today
Dinner: steady start. on a wait by 6pm, off the wait around 9:45. LOTS of big parties! Three 8-tops, two 6-tops, several 5-tops. Never went over quote time, never grossly under-quoted either. It was a steady and fast paced evening.
Any VIP's in?
Comps of note:
R&M needs?:
Trash came last night. Junk removal guys came today and cleared out all of the cardboard and miscellany that was around the dumpster. Also they took all of the extra crap that was behind the gate. So we can make better use of that space. Jason, on your next shift can you get one of the dishwashers or something to get a few trash bags and get rid of all of the leaves that clutter behind the building. I want that area to be cleaned well. Maybe it could stand to be rearranged as well so that the space is used better. There are still a few things back there that need a home: the metro shelving that is sitting behind the dumpster can be used for shelving in the back. What are we doing with that large metal table that is back there? Anyone know?
86'd items/ need more?
Take can you pick up a squeegee at Rest Depot tomorrow please? A new one all together. Thanks!
Still 86 Kinako.
86 this week. Just....let it be over.
TY Lunch Sales: $2886
+/- :up 7%...and weird number difference
LY Dinner Sales: $6594
TY Dinner Sales:$5540
+/- : up 19%
Weather: Sunny and beautiful
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Clair, Sophia, Johnny CL. Nagisa Host, Kaori FR, Jason SA
Dinner: Clair, Naoto, kate, Stephanie, Dusten CL. Lindsey CT, Perf SA, Hiroe FR. Dream team hosted (me and Kayo)
When I got Alex's shifts covered I got it covered Friday- Friday. I think there might have been a miscommunication there, where she thought I got her entire schedule covered. Either way, she was supposed to host, but luckily Kayo was here and we tag teamed.
Flow of Business, Cuts and Ticket Times:
Lunch: Started busy, on a wait by 12:30, off the wait by2:30. Really solid lunch shift. Had 1 long ticket time on a chicken katsu that I comp'd and also comp'd a shime saba teishoku that they just didn't like. Everyone was pretty happy all around today
Dinner: steady start. on a wait by 6pm, off the wait around 9:45. LOTS of big parties! Three 8-tops, two 6-tops, several 5-tops. Never went over quote time, never grossly under-quoted either. It was a steady and fast paced evening.
Any VIP's in?
Comps of note:
R&M needs?:
Trash came last night. Junk removal guys came today and cleared out all of the cardboard and miscellany that was around the dumpster. Also they took all of the extra crap that was behind the gate. So we can make better use of that space. Jason, on your next shift can you get one of the dishwashers or something to get a few trash bags and get rid of all of the leaves that clutter behind the building. I want that area to be cleaned well. Maybe it could stand to be rearranged as well so that the space is used better. There are still a few things back there that need a home: the metro shelving that is sitting behind the dumpster can be used for shelving in the back. What are we doing with that large metal table that is back there? Anyone know?
86'd items/ need more?
Take can you pick up a squeegee at Rest Depot tomorrow please? A new one all together. Thanks!
Still 86 Kinako.
86 this week. Just....let it be over.
Saturday, January 25, 2014
Friday PM 1.24.14
LY Dinner Sales: $5590
TY Dinner Sales:$5678
+/- :up 2%
Weather: cold. 22 degrees (real feel 32 degrees, says Accuweather)
Any Special events going on?: #snowmagedon, #snowpocolypse, ya know...with all that snow out there.
Who worked?:
Dusten, Stephanie, Sophia, Eileen, Taylor CL. Lindsey Host, Kate CT, Perf SA, Kaori FR
Taylor and I got into a brief argument at the end of the shift. We talked around 11pm and then we had another conversation around midnight before he left, and we actually made some progress and left amicably. I told him that when he has some feedback to give us, he needs to do it in a constructive way, and not in the heat of the moment because then it just comes off as bitching. And we value everyone's feedback so maybe the best way is at the end of the shift when handing in the checkout, and I can write down his feedback and address is as something, rather than just let it roll off into the blue yonder as yet another one of Taylor's complaints. He said that tonight he was concerned with last call being called at 10:50 when we still had 10 minutes of service left. He also mentioned that he would like to see more customer interaction from the sushi men with those seated at the sushi bar. I know that sometimes Taylor can just seem like he's complaining for the sake of complaining, but I do see his point on all of this. And it puts me in an awkward place because he is looking at me for some kind of moderation or consistency, and I'm not giving it to him. We try to put these rules into place, as black and white, but then a grey area arises and it makes everything we worked for, falter. I want the staff to be happy to come to work everyday. I want to be able to have a structure in place where we have an open line of communication in every aspect. I want to see more communication throughout. And I want to be able to have answers for those with questions. I think we definitely touched on that in the meeting today- if we're out of something how long will we be out of it and why. We now have a full FOH management team and an nearly complete BOH management team. Let's make sure we are communicating to each other about everything. Write notes, respond to the blogs, please, the more we know...
Flow of Business, Cuts and Ticket Times:
Got a pop around 6:30 I think. I was still outside cleaning up the trash mess, but when I came in at 6:40 we were on a wait. Stayed on a wait until 9:25 and then it died. There were a ton of larger parties in tonight, which pushed our wait to an hour for most people walking in. But after it died I went down to 2 by 9:45. Cut Kaori at 10 and Perfaijer at 10:30 while Taylor stomped around. No long tickets, no issues at all. Busy but smooth night.
Take did last call at 10 til 11, then a 2 top walked in at 10:55. I told them that they have 5 minutes until the kitchen closes and they were okay with that. The sushi bar was completely shut down as was the kitchen. Taylor told me that "just so you know" Take did last call. I told him thank you, but that we still have to serve. Any suggestions on how we can close up adequately yet still prepare for that one table that walks in at close? Especially since we are allowing people to still sit up to 5 minutes after we close.
At one point Raymond pulled me aside and told me he was really frustrated and was about to walk out. I told him if he did he wouldn't have a job anymore. He said he's frustrated because the clean glassware would pile up on the ice cream freezer and that no one was helping. I told him to just ask someone for help and if they can't help, ask them to get me and I'll help. I think it worked. I also asked Perfaijer to keep an eye on him and ask him if he needs anything from time to time.
Oh! And some baby pushed a glass of red wine off the table and the parents tried to clean it up with an oshiburi they just received, so be careful with the red wine stained oshiburi, it may have small shards of glass in it. I shook it out, but just be careful.
Any VIP's in?
Comps of note:
Comp'd a suzuki sashimi because they wanted suzuki kimchi. Sounded similar
R&M needs?:
A bigger dumpster? I'm going to call the junk hauler tomorrow about coming and getting a lot of junk we have in the back, including the cardboard and trash overflow.
86'd items/ need more?
Kayo can you please order more chopsticks? I just used that last of my secret stash today.
TY Dinner Sales:$5678
+/- :up 2%
Weather: cold. 22 degrees (real feel 32 degrees, says Accuweather)
Any Special events going on?: #snowmagedon, #snowpocolypse, ya know...with all that snow out there.
Who worked?:
Dusten, Stephanie, Sophia, Eileen, Taylor CL. Lindsey Host, Kate CT, Perf SA, Kaori FR
Taylor and I got into a brief argument at the end of the shift. We talked around 11pm and then we had another conversation around midnight before he left, and we actually made some progress and left amicably. I told him that when he has some feedback to give us, he needs to do it in a constructive way, and not in the heat of the moment because then it just comes off as bitching. And we value everyone's feedback so maybe the best way is at the end of the shift when handing in the checkout, and I can write down his feedback and address is as something, rather than just let it roll off into the blue yonder as yet another one of Taylor's complaints. He said that tonight he was concerned with last call being called at 10:50 when we still had 10 minutes of service left. He also mentioned that he would like to see more customer interaction from the sushi men with those seated at the sushi bar. I know that sometimes Taylor can just seem like he's complaining for the sake of complaining, but I do see his point on all of this. And it puts me in an awkward place because he is looking at me for some kind of moderation or consistency, and I'm not giving it to him. We try to put these rules into place, as black and white, but then a grey area arises and it makes everything we worked for, falter. I want the staff to be happy to come to work everyday. I want to be able to have a structure in place where we have an open line of communication in every aspect. I want to see more communication throughout. And I want to be able to have answers for those with questions. I think we definitely touched on that in the meeting today- if we're out of something how long will we be out of it and why. We now have a full FOH management team and an nearly complete BOH management team. Let's make sure we are communicating to each other about everything. Write notes, respond to the blogs, please, the more we know...
Flow of Business, Cuts and Ticket Times:
Got a pop around 6:30 I think. I was still outside cleaning up the trash mess, but when I came in at 6:40 we were on a wait. Stayed on a wait until 9:25 and then it died. There were a ton of larger parties in tonight, which pushed our wait to an hour for most people walking in. But after it died I went down to 2 by 9:45. Cut Kaori at 10 and Perfaijer at 10:30 while Taylor stomped around. No long tickets, no issues at all. Busy but smooth night.
Take did last call at 10 til 11, then a 2 top walked in at 10:55. I told them that they have 5 minutes until the kitchen closes and they were okay with that. The sushi bar was completely shut down as was the kitchen. Taylor told me that "just so you know" Take did last call. I told him thank you, but that we still have to serve. Any suggestions on how we can close up adequately yet still prepare for that one table that walks in at close? Especially since we are allowing people to still sit up to 5 minutes after we close.
At one point Raymond pulled me aside and told me he was really frustrated and was about to walk out. I told him if he did he wouldn't have a job anymore. He said he's frustrated because the clean glassware would pile up on the ice cream freezer and that no one was helping. I told him to just ask someone for help and if they can't help, ask them to get me and I'll help. I think it worked. I also asked Perfaijer to keep an eye on him and ask him if he needs anything from time to time.
Oh! And some baby pushed a glass of red wine off the table and the parents tried to clean it up with an oshiburi they just received, so be careful with the red wine stained oshiburi, it may have small shards of glass in it. I shook it out, but just be careful.
Any VIP's in?
Comps of note:
Comp'd a suzuki sashimi because they wanted suzuki kimchi. Sounded similar
R&M needs?:
A bigger dumpster? I'm going to call the junk hauler tomorrow about coming and getting a lot of junk we have in the back, including the cardboard and trash overflow.
86'd items/ need more?
Kayo can you please order more chopsticks? I just used that last of my secret stash today.
Friday, January 24, 2014
Friday 1/24/14 AM Recap
LY Lunch Sales:1902.00
TY Lunch Sales:2166.70
+/- : +14%
Didn't quite hit our sales goal of 2244.36, but still a decent day
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Icey and cold in the morning, sunny and cold by the late afternoon
Any Special events going on?: Ice day
Who worked?:
Dusten, Stephanie, Johnny, Lynn Cl, Nagisa, Jen, Jason
Flow of Business, Cuts and Ticket Times:
Opened an hour late today due to bad weather. Only had 2 tables try to come between 11-12, and one of them waited for us to open, so I don't think it hurt us too bad. It was pretty busy from the start. We were on a wait by 1240. Stayed on a wait until about 2, and then died after 230. BOH got a little backed up without Jason here. Daniel came in to help out, but didn't seem too familiar with lunch operations. Ticket times on Ramen got up to 25 minutes, but quickly came back down. Had to comp 1 Gyoza during the pop because it came out 10 minutes after the food. Sushi bar was solid. 3 on at 2, 2 on at 215, 1 on at 230, and cut support at 245.
Any VIP's in?
Comps of note: Just the 1 Gyoza
R&M needs?:
86'd items/ need more?
TY Lunch Sales:2166.70
+/- : +14%
Didn't quite hit our sales goal of 2244.36, but still a decent day
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Icey and cold in the morning, sunny and cold by the late afternoon
Any Special events going on?: Ice day
Who worked?:
Dusten, Stephanie, Johnny, Lynn Cl, Nagisa, Jen, Jason
Flow of Business, Cuts and Ticket Times:
Opened an hour late today due to bad weather. Only had 2 tables try to come between 11-12, and one of them waited for us to open, so I don't think it hurt us too bad. It was pretty busy from the start. We were on a wait by 1240. Stayed on a wait until about 2, and then died after 230. BOH got a little backed up without Jason here. Daniel came in to help out, but didn't seem too familiar with lunch operations. Ticket times on Ramen got up to 25 minutes, but quickly came back down. Had to comp 1 Gyoza during the pop because it came out 10 minutes after the food. Sushi bar was solid. 3 on at 2, 2 on at 215, 1 on at 230, and cut support at 245.
Any VIP's in?
Comps of note: Just the 1 Gyoza
R&M needs?:
86'd items/ need more?
Thursday, January 23, 2014
Thursday PM 1.23.14
LY Dinner Sales: $4182
TY Dinner Sales:$3144
+/- : down 25%
Weather: Cold. 20's. It's iced over. At present there have been 57 car accidents. And at present it's 9:33pm.
Any Special events going on?: Just this ice.
Who worked?:
Dusten, Johnny, Kate, Naoto, Taylor CL. Perfaijer SA, Hiroe FR, Jen Host
Perfaijer was 10 minutes late due to traffic. I'm letting this one slide.
Flow of Business, Cuts and Ticket Times:
Slow all night. Never went on a wait. At any given time there was at least 1-2 tables open, if not more. Got a small "pop" around 7, but it died at 8. Cut Johnny around 8:15, then Dusten at 8:30, then Kate at 8:45. Cut Perf at 9:15 because there were only about 7 tables in the restaurant, at which point Taylor had to moan and complain and ask me that next time we keep the SA on longer because now he's tipping out more for someone who isn't here. I told him we can negotiate his tipout at the end of the night if his sales spike and it's warranted. But that really pissed me off more than anything.
OH! And S11 had a small cockroach crawl past her. Perfaijer killed it. I bought her meal, and she was understanding. But seriously.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday AM Recap 1/23/14
LY Lunch Sales: 1165.69
TY Lunch Sales: 1702.80
+/- : +46%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: COLD, and drizzly with a chance of snow
Any Special events going on?:
Who worked?:
Johnny, Dusten, Clair, Lynn CL, Sophia FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
Slow start as usual, (changed SA in times to 12 m-th next week). Filled up around 1245, and had a couple of tables on the wait, but that was it. Started to slow down at 1. Had a few more tables between 1-130, but it died off after that. Despite the mellow shift we beat last year's sales and beat our goal for the day by $327. Ticket times were good. No comps or issues. Went 2 on at 1, 1 on at 130. Cut support at 145.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1702.80
+/- : +46%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: COLD, and drizzly with a chance of snow
Any Special events going on?:
Who worked?:
Johnny, Dusten, Clair, Lynn CL, Sophia FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
Slow start as usual, (changed SA in times to 12 m-th next week). Filled up around 1245, and had a couple of tables on the wait, but that was it. Started to slow down at 1. Had a few more tables between 1-130, but it died off after that. Despite the mellow shift we beat last year's sales and beat our goal for the day by $327. Ticket times were good. No comps or issues. Went 2 on at 1, 1 on at 130. Cut support at 145.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday 1/22/14 Recap
LY Lunch Sales: 1438.75
TY Lunch Sales: 1232.70
+/- : -14%
LY Dinner Sales: 4007.75
TY Dinner Sales: 4123.40
+/- : +3%
Weather: Chilly, but nice day overall
Any Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Lindsey, Lynn CL
Dinner: Sophia, Kate, Clair, Eileen, Stephanie CL
Flow of Business, Cuts and Ticket Times:
Lunch: It was super slow today. Never got much of a pop, and was never full once. It was weird how slow it was. Ticket times were fine. went 2 on at 1pm.
Dinner: It was an oddly slow start, but it did fill up, and go a slight wait around 7. By 815 we were off the wait, and it started to empty out. I went 3 on, and got rid of the doubles by 830. We got a pretty good late pop, and filled up again, and went on another small wait until 915, and slowly started to empty, but it stayed steady until the end. It was a strange flow of business for a Wednesday night, but in the end sales were decent. Ticket times were good. Had a couple of 35 minute rolls during the last pop, but times quickly came back down. 3 on at 830, 2 on at 920, 1 on at 945, cut host, sa, and runner at 945.
Any VIP's in?
Comps of note:
R&M needs?:
Moth larvae seem to be gone. Had a few stragglers in the morning, but no sightings for the rest of the day. The dumpster was replaced today. I guess Rodrigo filled it with dirt this past weekend, so the truck couldn't lift it. Had to get a special truck out here this morning to swap it out, but it's done.
86'd items/ need more?
TY Lunch Sales: 1232.70
+/- : -14%
LY Dinner Sales: 4007.75
TY Dinner Sales: 4123.40
+/- : +3%
Weather: Chilly, but nice day overall
Any Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Lindsey, Lynn CL
Dinner: Sophia, Kate, Clair, Eileen, Stephanie CL
Flow of Business, Cuts and Ticket Times:
Lunch: It was super slow today. Never got much of a pop, and was never full once. It was weird how slow it was. Ticket times were fine. went 2 on at 1pm.
Dinner: It was an oddly slow start, but it did fill up, and go a slight wait around 7. By 815 we were off the wait, and it started to empty out. I went 3 on, and got rid of the doubles by 830. We got a pretty good late pop, and filled up again, and went on another small wait until 915, and slowly started to empty, but it stayed steady until the end. It was a strange flow of business for a Wednesday night, but in the end sales were decent. Ticket times were good. Had a couple of 35 minute rolls during the last pop, but times quickly came back down. 3 on at 830, 2 on at 920, 1 on at 945, cut host, sa, and runner at 945.
Any VIP's in?
Comps of note:
R&M needs?:
Moth larvae seem to be gone. Had a few stragglers in the morning, but no sightings for the rest of the day. The dumpster was replaced today. I guess Rodrigo filled it with dirt this past weekend, so the truck couldn't lift it. Had to get a special truck out here this morning to swap it out, but it's done.
86'd items/ need more?
Wednesday, January 22, 2014
1/21/14-Closed all day for maintenance
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:
Any Special events going on?:
Who worked?:
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
We have spotted few maggots on the floor about 30mins after we opened for lunch.
Decided to close all day.
at 2:30 we got treated by the pest control.
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:
Any Special events going on?:
Who worked?:
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
We have spotted few maggots on the floor about 30mins after we opened for lunch.
Decided to close all day.
at 2:30 we got treated by the pest control.
Monday, January 20, 2014
Monday PM 1.20.14
LY Dinner Sales: $4889.75
TY Dinner Sales: $4503
+/- : down 8%
Total Sales down 9% for the day
Weather: Beautiful, patio sitting weather. Which may be what affected our sales.
Any Special events going on?:MLK Day
Who worked?:
Clair, Stephanie, Eileen, Dusten, Taylor CL. Jen host, Jason SA, Hiroe FR
Right at the beginning of the shift I saw Hiroe on her phone in the back. Jason, if this happens on your shift, please tell her so, and let us know too. If it occurs too much we will have to write her up and have a repercussion for it.
Flow of Business, Cuts and Ticket Times:
Started slow, thought I thought we were going to be busier with 5 tables waiting outside. But we didn't pick up until almost 7 and went on a short 30 minute wait. We were off the wait by the usual 8:30 and I cut Stephanie, then at 8:45 cut Clair, and then down to Taylor and Dusten at 9:15. After that it died and cleared out by 10:10
A guest left a nice leather key cover with keys. I put them in the credit card binder if they come back for them
a guest left their Credit card: Casey Redmon
There is a check for Nishimoto that I taped to the kitchen door. please be sure they pick it up tomorrow with the delivery.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Next HEB Run: Long envelopes (plain white is fine), pens, hand sanitizer
We need Mexican Coke too
So we 86'd a few things tonight and the staff is starting to get really discouraged that we've been running out of a lot of things lately. Can we remedy this at all? It's starting to hurt morale.
TY Dinner Sales: $4503
+/- : down 8%
Total Sales down 9% for the day
Weather: Beautiful, patio sitting weather. Which may be what affected our sales.
Any Special events going on?:MLK Day
Who worked?:
Clair, Stephanie, Eileen, Dusten, Taylor CL. Jen host, Jason SA, Hiroe FR
Right at the beginning of the shift I saw Hiroe on her phone in the back. Jason, if this happens on your shift, please tell her so, and let us know too. If it occurs too much we will have to write her up and have a repercussion for it.
Flow of Business, Cuts and Ticket Times:
Started slow, thought I thought we were going to be busier with 5 tables waiting outside. But we didn't pick up until almost 7 and went on a short 30 minute wait. We were off the wait by the usual 8:30 and I cut Stephanie, then at 8:45 cut Clair, and then down to Taylor and Dusten at 9:15. After that it died and cleared out by 10:10
A guest left a nice leather key cover with keys. I put them in the credit card binder if they come back for them
a guest left their Credit card: Casey Redmon
There is a check for Nishimoto that I taped to the kitchen door. please be sure they pick it up tomorrow with the delivery.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Next HEB Run: Long envelopes (plain white is fine), pens, hand sanitizer
We need Mexican Coke too
So we 86'd a few things tonight and the staff is starting to get really discouraged that we've been running out of a lot of things lately. Can we remedy this at all? It's starting to hurt morale.
Monday AM recap Jan/20/14
LY Lunch Sales:$2650
TY Lunch Sales:$2371
+/- :-11%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Sunny
Any Special events going on?: MLK day
Who worked?:Sophia, Stephanie, Lindsey, Clair, Jason(SA) Junko(Host) Hiroe (FR)
Flow of Business, Cuts and Ticket Times:Steady start got busy around noon and stay about 15-20mins wait until 1:30. Last party (3ppl) sat at little after 2pm.
Any VIP's in?
Comps of note:
2-customers (different tables) complained the taste of Dynamite and they were comped.
Karaage Teishoku which was ordered with Tenzaru for the couple, came 10mins after Tenzaru has arrived at the table and the customer was not very happy. So I comped Karaage teishoku.
R&M needs?:
86'd items/ need more?
Note: Jason and FOH managers- Asami and Midori could not find the roll they ordered for lunch. From now on, I would like BOH staff order with their name. It happens before and I would like to make sure every BOH staff can get lunch they order. Also, we do not allow employees take their makanai lunch to go, ( we may need to add this on the policy if it is not there.) and I want all management follow this as well.
Jason- If we are running anything low, (for example, today we run out of rice very last mins) please let FOH know before it is too late.
Today, we had 3 ppl was waiting for the table for 30mins and got sat little after 2pm, the server did not realize we were out of rice, and took orders of Teishoku, the customers were nice enough to have just little amount of rice instead of full bowl, but I wish we could know when they were waiting at the lobby so we could at least let them know that they would not be able to have something comes with rice while they were waiting.
TY Lunch Sales:$2371
+/- :-11%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Sunny
Any Special events going on?: MLK day
Who worked?:Sophia, Stephanie, Lindsey, Clair, Jason(SA) Junko(Host) Hiroe (FR)
Flow of Business, Cuts and Ticket Times:Steady start got busy around noon and stay about 15-20mins wait until 1:30. Last party (3ppl) sat at little after 2pm.
Any VIP's in?
Comps of note:
2-customers (different tables) complained the taste of Dynamite and they were comped.
Karaage Teishoku which was ordered with Tenzaru for the couple, came 10mins after Tenzaru has arrived at the table and the customer was not very happy. So I comped Karaage teishoku.
R&M needs?:
86'd items/ need more?
Note: Jason and FOH managers- Asami and Midori could not find the roll they ordered for lunch. From now on, I would like BOH staff order with their name. It happens before and I would like to make sure every BOH staff can get lunch they order. Also, we do not allow employees take their makanai lunch to go, ( we may need to add this on the policy if it is not there.) and I want all management follow this as well.
Jason- If we are running anything low, (for example, today we run out of rice very last mins) please let FOH know before it is too late.
Today, we had 3 ppl was waiting for the table for 30mins and got sat little after 2pm, the server did not realize we were out of rice, and took orders of Teishoku, the customers were nice enough to have just little amount of rice instead of full bowl, but I wish we could know when they were waiting at the lobby so we could at least let them know that they would not be able to have something comes with rice while they were waiting.
Sunday, January 19, 2014
Sunday PM Recap 1/19/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4354.50
TY Dinner Sales: 4748.10
+/- : +9%
Weather: Clear skies and cool
Any Special events going on?: Sunday before MLK
Who worked?:
Kate, Sophia, Naoto, Clair, Dusten CL, Junko H, Lindsey cktl, Hiroe FR, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
No line at the door when we opened like a normal Sunday. We did fill up, and go on a wait around 630. Went up to a 40 minute wait, but it didn't last that long. We were off the wait by 9. No late pop, or mini Saturday like I expected. It just felt like a pretty busy Sunday. Probably would have been fine without a cocktail. Ticket times good besides 1 botan ebi. Rolls got a little backed up to 35-40 minutes during our busiest point, but most were under 30 minutes. 2 on at 9, cut host at 930, cut SA at 10.
Any VIP's in? Rachel and Carlos
Comps of note:
A tako wasa, and uni nigiri that people didn't like. Also comped a 45 minute botan ebi (i think a lot of that time was waiting for it to thaw out)
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales: 4354.50
TY Dinner Sales: 4748.10
+/- : +9%
Weather: Clear skies and cool
Any Special events going on?: Sunday before MLK
Who worked?:
Kate, Sophia, Naoto, Clair, Dusten CL, Junko H, Lindsey cktl, Hiroe FR, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
No line at the door when we opened like a normal Sunday. We did fill up, and go on a wait around 630. Went up to a 40 minute wait, but it didn't last that long. We were off the wait by 9. No late pop, or mini Saturday like I expected. It just felt like a pretty busy Sunday. Probably would have been fine without a cocktail. Ticket times good besides 1 botan ebi. Rolls got a little backed up to 35-40 minutes during our busiest point, but most were under 30 minutes. 2 on at 9, cut host at 930, cut SA at 10.
Any VIP's in? Rachel and Carlos
Comps of note:
A tako wasa, and uni nigiri that people didn't like. Also comped a 45 minute botan ebi (i think a lot of that time was waiting for it to thaw out)
R&M needs?:
86'd items/ need more?
Sunday AM 1.19.14
LY Lunch Sales:$1589
TY Lunch Sales:$1714
+/- : up 8%
Weather:Sunny and pretty
Any Special events going on?: The 3M Half Marathon was this morning apparently.
Who worked?:
Lindsey, Kate, Stephanie, Christina CL. Kaori FR and trained Jen, Nagisa hosted, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow start. Picked up a little around 1:45 like I had anticipated. I let the girls know that I wasn't going to cut until after then because that's when we picked up yesterday, and they were all understanding. Went down to Stephanie and Christina at 2, because we were full but it was starting to empty out a little and not much else was coming in too quickly. A few larger tops in around 1, but other than that no other issues to speak of. Oh! B4, right before close, found a hair on their tarantula roll, so we made them a new one and I comp'd the roll. They seemed okay.
Any VIP's in?
No. But Take wanted me to let everyone know that if that angry red haired lady comes in while he is working, to sit her directly in front of him so he can take care of her.
Comps of note:
R&M needs?:
86'd items/ need more?I replied to the email regarding this
TY Lunch Sales:$1714
+/- : up 8%
Weather:Sunny and pretty
Any Special events going on?: The 3M Half Marathon was this morning apparently.
Who worked?:
Lindsey, Kate, Stephanie, Christina CL. Kaori FR and trained Jen, Nagisa hosted, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow start. Picked up a little around 1:45 like I had anticipated. I let the girls know that I wasn't going to cut until after then because that's when we picked up yesterday, and they were all understanding. Went down to Stephanie and Christina at 2, because we were full but it was starting to empty out a little and not much else was coming in too quickly. A few larger tops in around 1, but other than that no other issues to speak of. Oh! B4, right before close, found a hair on their tarantula roll, so we made them a new one and I comp'd the roll. They seemed okay.
Any VIP's in?
No. But Take wanted me to let everyone know that if that angry red haired lady comes in while he is working, to sit her directly in front of him so he can take care of her.
Comps of note:
R&M needs?:
86'd items/ need more?I replied to the email regarding this
Saturday 1.18.14
LY Lunch Sales: $3405
TY Lunch Sales: $2608
+/- : down 23%
We had a phenomenal Saturday LY. Not sure what the weather was like then, but today its beautiful out, so I think that a lot of people were enjoying the sunshine.
LY Dinner Sales: $5599
TY Dinner Sales: $7493
+/- :up 34%
Total for the day $10,101!!!!!!!!!!
another phenomenal night!
up 12% for the day
Weather:Sunny, low 70s during the day, 40's at night.
Any Special events going on?:
nothing that I can tell
Who worked?:
Lunch: Clair, Kate, Lindsey, Johnny CL. kaori FR, Jason SA, I hosted
Dinner: Clair, Kate, Naoto, Stephanie, Dusten CL. Hiroe FR, Trained Jen FR, Perf SA, Sophia Host, Lindsey CT.
I hate to say this, but now that the weather is breaking again, we might need to go back to two hosts on Fri and Sat nights. Only because I was co-hosting with Sophia a lot tonight. Maybe partially because she hasn't hosted in a while, but also we were just...slammed.
Flow of Business, Cuts and Ticket Times:.
Lunch: started slow and steady but didn't really pick up until 1:45 when we went on a 20 minute wait. Got off the wait by 2:10. Had several 5-6 top walk in's all around the same time. Not as many families as I would think, but still a good amount early on. Cut Kate at 2:10, then went to just Johnny at 2:30. Kept support on until 3pm.
Dinner: Hooooooly Moses! What a night. Got hit hard right at 5:30, we filled up by 5:45 and were on an hour wait at that point. It didn't let up until 10:15 when we finally got the last table sat. It was a steady, hard wait all night long. Not a one of us got a moment to breathe until about 10pm. Have I mentioned it was busy? So bear with me if these notes get a little loopy. Everyone pushed through the entire night, and Dusten was the biggest trooper of them all. I went down to 2 on at 10pm, and everyone helped out, but after 10pm Dusten got the brunt of the tables since most of the A's were full. Stephanie took on about 3 extra tables, but Dusten was the one that took most of the final tables of the night, since he was the closer.
The shift started pretty rocky, however. At first we were told the specials, so I went in the office and tried to make a quick table insert to drop at the tables since we now had 2 slightly involved specials. In the midst of my frenzy of typing and editing, at 5:45, I got wind that the specials had changed so, on the fly, after all of the servers had already written them down, they were different. That put a little wrench in what was already looking to be a busy night. Also, when the shift began we had everything, and then at 6pm we 86'd gyu and carpaccio, as well as shumai and kaki fry. So amidst the hectic-ness that barreled down upon us it was even more hectic once we had to start crossing it out on the menus that were coming and going at the host stand. After the initial shock of the first hour, though, we were rocking and rolling through the evening, with few issues.
Any VIP's in?
Lunch- several regulars in: Neil, Short hair lady, Chi and his family, Lyn and angry red haired lady, Kayo & Kenta
Dinner- No one of note.
Comps of note:
Dinner: Had a few tables under quoted (4 tops mainly) because other four tops were lingering, so I bought a few apps here and there. Bought the staff a round of drinks after for their kick ass work.
R&M needs?:
John LaTouf said he was coming to look at the crack in the wall today. I didn't see him but that doesn't mean he never showed.
The lights were flickering quite a bit tonight when the A/C kicked on. I'm concerned about this and I'll think about calling the electric company tomorrow to get it looked at if it persists. Not sure what the electric co's hours are with the holiday.
86'd items/ need more?
We are out of napkins again. Kate went to the trailer today and came back and told me that this was the last box of napkins. We have to get on the hosts more about their communication about these kinds of things. I'm never in the trailer so I don't know what our napkin stock is looking like. They need to give us these warnings when we have, like, 3 boxes left.
Anyhow, I'm going to Restaurant Depot tomorrow morning to get more.
I'm also picking up White Sugar for the kitchen as well as 3 boxes of Fry Oil.
And I'm getting some new brooms (that don't have broken handles) and a new squeegee handle too.
If anyone needs anything let me know. I'm going on my way in, around 10:45. Also, if I am a few minutes late, that is why.
TY Lunch Sales: $2608
+/- : down 23%
We had a phenomenal Saturday LY. Not sure what the weather was like then, but today its beautiful out, so I think that a lot of people were enjoying the sunshine.
LY Dinner Sales: $5599
TY Dinner Sales: $7493
+/- :up 34%
Total for the day $10,101!!!!!!!!!!
another phenomenal night!
up 12% for the day
Weather:Sunny, low 70s during the day, 40's at night.
Any Special events going on?:
nothing that I can tell
Who worked?:
Lunch: Clair, Kate, Lindsey, Johnny CL. kaori FR, Jason SA, I hosted
Dinner: Clair, Kate, Naoto, Stephanie, Dusten CL. Hiroe FR, Trained Jen FR, Perf SA, Sophia Host, Lindsey CT.
I hate to say this, but now that the weather is breaking again, we might need to go back to two hosts on Fri and Sat nights. Only because I was co-hosting with Sophia a lot tonight. Maybe partially because she hasn't hosted in a while, but also we were just...slammed.
Flow of Business, Cuts and Ticket Times:.
Lunch: started slow and steady but didn't really pick up until 1:45 when we went on a 20 minute wait. Got off the wait by 2:10. Had several 5-6 top walk in's all around the same time. Not as many families as I would think, but still a good amount early on. Cut Kate at 2:10, then went to just Johnny at 2:30. Kept support on until 3pm.
Dinner: Hooooooly Moses! What a night. Got hit hard right at 5:30, we filled up by 5:45 and were on an hour wait at that point. It didn't let up until 10:15 when we finally got the last table sat. It was a steady, hard wait all night long. Not a one of us got a moment to breathe until about 10pm. Have I mentioned it was busy? So bear with me if these notes get a little loopy. Everyone pushed through the entire night, and Dusten was the biggest trooper of them all. I went down to 2 on at 10pm, and everyone helped out, but after 10pm Dusten got the brunt of the tables since most of the A's were full. Stephanie took on about 3 extra tables, but Dusten was the one that took most of the final tables of the night, since he was the closer.
The shift started pretty rocky, however. At first we were told the specials, so I went in the office and tried to make a quick table insert to drop at the tables since we now had 2 slightly involved specials. In the midst of my frenzy of typing and editing, at 5:45, I got wind that the specials had changed so, on the fly, after all of the servers had already written them down, they were different. That put a little wrench in what was already looking to be a busy night. Also, when the shift began we had everything, and then at 6pm we 86'd gyu and carpaccio, as well as shumai and kaki fry. So amidst the hectic-ness that barreled down upon us it was even more hectic once we had to start crossing it out on the menus that were coming and going at the host stand. After the initial shock of the first hour, though, we were rocking and rolling through the evening, with few issues.
Any VIP's in?
Lunch- several regulars in: Neil, Short hair lady, Chi and his family, Lyn and angry red haired lady, Kayo & Kenta
Dinner- No one of note.
Comps of note:
Dinner: Had a few tables under quoted (4 tops mainly) because other four tops were lingering, so I bought a few apps here and there. Bought the staff a round of drinks after for their kick ass work.
R&M needs?:
John LaTouf said he was coming to look at the crack in the wall today. I didn't see him but that doesn't mean he never showed.
The lights were flickering quite a bit tonight when the A/C kicked on. I'm concerned about this and I'll think about calling the electric company tomorrow to get it looked at if it persists. Not sure what the electric co's hours are with the holiday.
86'd items/ need more?
We are out of napkins again. Kate went to the trailer today and came back and told me that this was the last box of napkins. We have to get on the hosts more about their communication about these kinds of things. I'm never in the trailer so I don't know what our napkin stock is looking like. They need to give us these warnings when we have, like, 3 boxes left.
Anyhow, I'm going to Restaurant Depot tomorrow morning to get more.
I'm also picking up White Sugar for the kitchen as well as 3 boxes of Fry Oil.
And I'm getting some new brooms (that don't have broken handles) and a new squeegee handle too.
If anyone needs anything let me know. I'm going on my way in, around 10:45. Also, if I am a few minutes late, that is why.
Saturday, January 18, 2014
Friday AM Recap 1/17/14
LY Lunch Sales: 2290.65
TY Lunch Sales: 2161.00
+/- : -6%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Another pretty sunny day
Any Special events going on?:
Who worked?:
Dusten, Sophia, Johnny, Lynn CL
Flow of Business, Cuts and Ticket Times:
It was a good lunch despite the patio weather. Went on a wait around 1230. It was a steady 20-25 minute until 130, and then off the wait at 145. Kitchen and sushi bar ticket times were good. I never saw anything over 25 minutes, and most tickets were 20 minutes or less. The lunch crew was solid, and the shift went smoothly. SA Jason is finally over his stomach bug that's been bothering him for a couple of weeks, and the difference was noticeable. He was moving much faster, and on tables right when they got up. 2 on and host was cut at 145.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 2161.00
+/- : -6%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Another pretty sunny day
Any Special events going on?:
Who worked?:
Dusten, Sophia, Johnny, Lynn CL
Flow of Business, Cuts and Ticket Times:
It was a good lunch despite the patio weather. Went on a wait around 1230. It was a steady 20-25 minute until 130, and then off the wait at 145. Kitchen and sushi bar ticket times were good. I never saw anything over 25 minutes, and most tickets were 20 minutes or less. The lunch crew was solid, and the shift went smoothly. SA Jason is finally over his stomach bug that's been bothering him for a couple of weeks, and the difference was noticeable. He was moving much faster, and on tables right when they got up. 2 on and host was cut at 145.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Friday, January 17, 2014
Friday 1.17.14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $5463
TY Dinner Sales: $6424
+/- :up 18%
Weather:Sunny and nice. Low 60's at day, 40's at night
Any Special events going on?:
Who worked?:
Dusten, Sophia, Eileen, Stephanie, Taylor CL. Kaori FR, Training Jen. Alex Host, Lindsey CT, Perf SA
Alex is leaving early tomorrow morning to go back to Cleveland where her family is. Her father has taken a turn for the worst and this may be her last time seeing him. I have gotten her shifts covered for the week with the exception of tomorrow morning (I'll host) and I believe Sunday night is still in question as hosting goes. Everything else was picked up, and I have changed the schedule and re-posted it in the service station and office.
Flow of Business, Cuts and Ticket Times:
Went on a solid wait around 6:30 and stayed steady until 10. What really put us behind then ahead was a walk in 10 top. We quoted them an hour plus, and finally were able to seat them after an hour and 25 minutes had passed. They were a no show. So now we had the entire back B's set up (and some of those tables were open for at least a half an hour while waiting for other table to clear) which really sucked since it put us at our quote time for some of the other parties waiting (an hour) and then since we were able to break up that table, we were over-quoting. But it all worked out in the end. It was just an unnecessary kink in the rope that could have been avoided had they told us they weren't going to wait anymore. We were off the wait around 9:15 but then a few more tables would come in and we would go on a small wait. But it was clear by 11:15. No crazy long tickets, no major issues of note. A very stress-free evening.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales: $5463
TY Dinner Sales: $6424
+/- :up 18%
Weather:Sunny and nice. Low 60's at day, 40's at night
Any Special events going on?:
Who worked?:
Dusten, Sophia, Eileen, Stephanie, Taylor CL. Kaori FR, Training Jen. Alex Host, Lindsey CT, Perf SA
Alex is leaving early tomorrow morning to go back to Cleveland where her family is. Her father has taken a turn for the worst and this may be her last time seeing him. I have gotten her shifts covered for the week with the exception of tomorrow morning (I'll host) and I believe Sunday night is still in question as hosting goes. Everything else was picked up, and I have changed the schedule and re-posted it in the service station and office.
Flow of Business, Cuts and Ticket Times:
Went on a solid wait around 6:30 and stayed steady until 10. What really put us behind then ahead was a walk in 10 top. We quoted them an hour plus, and finally were able to seat them after an hour and 25 minutes had passed. They were a no show. So now we had the entire back B's set up (and some of those tables were open for at least a half an hour while waiting for other table to clear) which really sucked since it put us at our quote time for some of the other parties waiting (an hour) and then since we were able to break up that table, we were over-quoting. But it all worked out in the end. It was just an unnecessary kink in the rope that could have been avoided had they told us they weren't going to wait anymore. We were off the wait around 9:15 but then a few more tables would come in and we would go on a small wait. But it was clear by 11:15. No crazy long tickets, no major issues of note. A very stress-free evening.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, January 16, 2014
Thur 1.16.14
LY Dinner Sales: $3629
Forecasted: $4282
TY Dinner Sales: $4238
+/- : up 17% over LY
Total sales for day: $5760
up 8% for the day
Weather:sunny and beautiful. high 60's, low 40s
Any Special events going on?:
Who worked?:
Dusten, Clair, Naoto, Kate, Taylor CL. Nagisa host, Hiroe FR, Perf SA
Gave all 5 servers their PR this evening. Went well. Everyone was really receptive.
Flow of Business, Cuts and Ticket Times:
slow to start, went on a small wait around 6:45 and it stayed some what steady until 8:30 when it died down. Cut Dusten at 8:25, and then went down to Naoto and Taylor at 8:55, then just Taylor at 9:15. We were clear by 10:10. No issues anywhere.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday AM Recap 1/16/14
LY Lunch Sales: 1683.50
TY Lunch Sales: 1522.97
+/- : -10%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and beautiful
Any Special events going on?: Patio weather
Who worked?:
Clair, Dusten, Johnny, Lynn CL, Junko, Alex FR, Per Faijer
Flow of Business, Cuts and Ticket Times:
Another beautiul day, and another mellow lunch. We almost filled up around 1. Stayed steady until about 130. Ticket times were good. ! on at 130, support cut at 145. Really not much to report. The most exciting thing that happened today was watching Take prepare the special for tonight.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1522.97
+/- : -10%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and beautiful
Any Special events going on?: Patio weather
Who worked?:
Clair, Dusten, Johnny, Lynn CL, Junko, Alex FR, Per Faijer
Flow of Business, Cuts and Ticket Times:
Another beautiul day, and another mellow lunch. We almost filled up around 1. Stayed steady until about 130. Ticket times were good. ! on at 130, support cut at 145. Really not much to report. The most exciting thing that happened today was watching Take prepare the special for tonight.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, January 15, 2014
Wednesday Recap 1/15/14
LY Lunch Sales: 1914.20
TY Lunch Sales:1527.10
+/- : -20%
LY Dinner Sales: 3776.00
TY Dinner Sales: 4092.49
+/- : +8%
Weather: Sunny and pretty during the day, chilly and clear skies at night
Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Alex, Lynn CL, Junko H, Per Faijer SA, Hiroe FR w/ Jen
Dinner: Sophia, Kate, Clair, Eileen, Stephanie CL, Nagisa H, Per Faijer SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Another mellow lunch, but it felt a little busier than yesterday. Never went on a wait, but we were almost full for about 30 minutes. Ticket times were good. @on at 1, and 1 on at 135. Cut support staff around 145.
Dinner: It was a slow start, but we were on a wait by 645. Stayed on a 20-30 until about 830. Stayed steady until about 930. @2on at 9, and support on until 10. Ticket times were good most of the night. Around 845 the party room ordered 13 rolls. That slowed things down on the sushi line quite a bit. Longest ticket was about 50 minutes (the party room's last rolls). Customers were understanding, and no comps were necessary.
Any VIP's in?
Comps of note:
R&M needs?:
The fan blade was replaced on the beverage cooler today. No more whine.
86'd items/ need more?
TY Lunch Sales:1527.10
+/- : -20%
LY Dinner Sales: 3776.00
TY Dinner Sales: 4092.49
+/- : +8%
Weather: Sunny and pretty during the day, chilly and clear skies at night
Special events going on?:
Who worked?:
Lunch: Sophia, Kate, Alex, Lynn CL, Junko H, Per Faijer SA, Hiroe FR w/ Jen
Dinner: Sophia, Kate, Clair, Eileen, Stephanie CL, Nagisa H, Per Faijer SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Another mellow lunch, but it felt a little busier than yesterday. Never went on a wait, but we were almost full for about 30 minutes. Ticket times were good. @on at 1, and 1 on at 135. Cut support staff around 145.
Dinner: It was a slow start, but we were on a wait by 645. Stayed on a 20-30 until about 830. Stayed steady until about 930. @2on at 9, and support on until 10. Ticket times were good most of the night. Around 845 the party room ordered 13 rolls. That slowed things down on the sushi line quite a bit. Longest ticket was about 50 minutes (the party room's last rolls). Customers were understanding, and no comps were necessary.
Any VIP's in?
Comps of note:
R&M needs?:
The fan blade was replaced on the beverage cooler today. No more whine.
86'd items/ need more?
Tuesday, January 14, 2014
Tuesday Recap 1/14/14
LY Lunch Sales:1817.70
TY Lunch Sales:1537.50
+/- : -15%
LY Dinner Sales: 3387.75
TY Dinner Sales:4285.27
+/- : +26
Weather: Sunny and pretty during the day, a little chilly at night
Any Special events going on?:
Who worked?:
Lunch: Sophia, Johnny, Lynn, Stephanie CL, Junko H, Jason SA, Lindsey FR
Dinner: Alex, Kate, Sophia, Eileen, Taylor CL, Jason SA, Jen H, Lindsey FR
Jen did well, but still a bit unsure of herself. I think I was making her a bit nervous, but she did a good job.
Flow of Business, Cuts and Ticket Times:
Lunch: It was really slow. The weather was really nice so I'm guessing a lot of folks were wanting to have lunch on a patio somewhere. Went 2 on at 1, cut host and SA at 130. Ticket times were good.
Dinner: It was slow start. We did fill up around 630. We were on and off a small wait for a couple of hours. Things slowed down around 830, and it was dead around 845 so I went 2 on. Then we had about 12 tables walk in all at once. It was a hectic 45 minutes, but everything went well. Ticket times were good.
Any VIP's in? Rachel and Carlos
Comps of note:
R&M needs?:
Beverage cooler starting making a really weird whining noise. The compressor is really dirty, and seems really hot. I called hillside to come look at it. They'll be here tomorrow at 9.
86'd items/ need more?
We need more server writing pads. Where do we get those?
Also, I think we might need to get new pitchers. Ours are starting to form a bit of rust in the corners.
TY Lunch Sales:1537.50
+/- : -15%
LY Dinner Sales: 3387.75
TY Dinner Sales:4285.27
+/- : +26
Weather: Sunny and pretty during the day, a little chilly at night
Any Special events going on?:
Who worked?:
Lunch: Sophia, Johnny, Lynn, Stephanie CL, Junko H, Jason SA, Lindsey FR
Dinner: Alex, Kate, Sophia, Eileen, Taylor CL, Jason SA, Jen H, Lindsey FR
Jen did well, but still a bit unsure of herself. I think I was making her a bit nervous, but she did a good job.
Flow of Business, Cuts and Ticket Times:
Lunch: It was really slow. The weather was really nice so I'm guessing a lot of folks were wanting to have lunch on a patio somewhere. Went 2 on at 1, cut host and SA at 130. Ticket times were good.
Dinner: It was slow start. We did fill up around 630. We were on and off a small wait for a couple of hours. Things slowed down around 830, and it was dead around 845 so I went 2 on. Then we had about 12 tables walk in all at once. It was a hectic 45 minutes, but everything went well. Ticket times were good.
Any VIP's in? Rachel and Carlos
Comps of note:
R&M needs?:
Beverage cooler starting making a really weird whining noise. The compressor is really dirty, and seems really hot. I called hillside to come look at it. They'll be here tomorrow at 9.
86'd items/ need more?
We need more server writing pads. Where do we get those?
Also, I think we might need to get new pitchers. Ours are starting to form a bit of rust in the corners.
Monday, January 13, 2014
Monday 1.13.14
Closed for Lunch for staff meeting and employee clean
LY Dinner Sales: $3491
TY Dinner Sales: $4104
+/- : down 10% for the day. We were up 18% for dinner though!!!! Not bad! LY Lunch sales were $1051 on this day, which is why I chose this morning to close. Looks like dinner was great though!
Weather:Sunny and pretty
Any Special events going on?: just your typical Monday
Who worked?:
Clair, Alex, Lindsey, Johnny, Taylor CL. Jen Host, Jason SA, Hiroe FR
Jen was late today. She thought her in time was 5pm not 4:30. I told her this is a freebie and a warning. Do not let it happen again. I do believe it was an honest mistake on her part. But just keep an eye out.
Flow of Business, Cuts and Ticket Times:
Started really slow. didn't pick up until 6:45 and we went on a wait at 7:15 but were off the wait by 8:15. I cut Clair at 8:30and everyone else at 9. Cut the host and SA at 9:45. Slowed down a bit after 9pm. No issues anywhere. Smooth steady night.
Any VIP's in?
Doug, Moonshine. He does not tip well. Not sure why, considering he owns a restaurant. Though that doesn't mean anything.
Comps of note:
2 DNL on Toro: Had 2 tables not like the Toro because they both said it was very chewy and sinew-y. Not really sure how it is supposed to taste, but considering two tables at two different parts of the night said the exact same thing, I'm pretty sure it's not supposed to taste like that. I don't know what goes into preparing it, either.
R&M needs?:
I posted the new Daily Duties in the service station. They are posted on the wall, so make sure they are getting done and we are keeping this place squeeky clean!
86'd items/ need more?
I have some questions regarding our dessert selections and presentation. So I looked up warabi mochi so I could get a better idea of what the presentation was supposed to look like. And I got it. And I looked up green tea parfait (though I know the presentation thanks to kayo showing me early on here)
But then we found things in the fridge that look like mini-mochi's and we didn't know what they were or where they came from. So a little clarity here on that. Also, the staff requested that we keep all desserts in stock (I asked them to focus on selling desserts this quarter, so they requested we keep them in stock)
Next, is this a proper picture to show the staff on the warabi mochi?
http://www.flickr.com/photos/yoshiko314/1341561153/
okay that's all on dessert! Thanks!
LY Dinner Sales: $3491
TY Dinner Sales: $4104
+/- : down 10% for the day. We were up 18% for dinner though!!!! Not bad! LY Lunch sales were $1051 on this day, which is why I chose this morning to close. Looks like dinner was great though!
Weather:Sunny and pretty
Any Special events going on?: just your typical Monday
Who worked?:
Clair, Alex, Lindsey, Johnny, Taylor CL. Jen Host, Jason SA, Hiroe FR
Jen was late today. She thought her in time was 5pm not 4:30. I told her this is a freebie and a warning. Do not let it happen again. I do believe it was an honest mistake on her part. But just keep an eye out.
Flow of Business, Cuts and Ticket Times:
Started really slow. didn't pick up until 6:45 and we went on a wait at 7:15 but were off the wait by 8:15. I cut Clair at 8:30and everyone else at 9. Cut the host and SA at 9:45. Slowed down a bit after 9pm. No issues anywhere. Smooth steady night.
Any VIP's in?
Doug, Moonshine. He does not tip well. Not sure why, considering he owns a restaurant. Though that doesn't mean anything.
Comps of note:
2 DNL on Toro: Had 2 tables not like the Toro because they both said it was very chewy and sinew-y. Not really sure how it is supposed to taste, but considering two tables at two different parts of the night said the exact same thing, I'm pretty sure it's not supposed to taste like that. I don't know what goes into preparing it, either.
R&M needs?:
I posted the new Daily Duties in the service station. They are posted on the wall, so make sure they are getting done and we are keeping this place squeeky clean!
86'd items/ need more?
I have some questions regarding our dessert selections and presentation. So I looked up warabi mochi so I could get a better idea of what the presentation was supposed to look like. And I got it. And I looked up green tea parfait (though I know the presentation thanks to kayo showing me early on here)
But then we found things in the fridge that look like mini-mochi's and we didn't know what they were or where they came from. So a little clarity here on that. Also, the staff requested that we keep all desserts in stock (I asked them to focus on selling desserts this quarter, so they requested we keep them in stock)
Next, is this a proper picture to show the staff on the warabi mochi?
http://www.flickr.com/photos/yoshiko314/1341561153/
okay that's all on dessert! Thanks!
Sunday, January 12, 2014
Sunday PM 1.12.14
LY Dinner Sales: $2678
TY Dinner Sales:$3634
+/- : up 26%
Total Daily Sales: $5556 up 16%
Weather: beautiful. Warmer than last night
Any Special events going on?:
Nothing at night
Who worked?:
Kate, Clair, Stephanie, Sophia, Dusten CL. Perf SA, Lindsey host trained Jen, Hiroe FR
Towards the end of the night (9:30) after everyone was cut, Kate intercepted a couple at the host stand. They were looking at the menu and wanted to do to-go. Kate was incredibly patient with them in telling them that we don't do togo, and why, and ultimately ended up convincing them to sit down, order a few things, have a few bites and if they wanted to, they could box it up if they didn't want to stay. She did such a great job with them. Very soft spoken and patient.
Flow of Business, Cuts and Ticket Times:
Picked up at 6:30 and went on a wait until about 8:30/45. Had a 35 minute Camembert because Daniel forgot to drop it, but to his credit he was working with Steve and Asami so there wasn't any clear cut leadership or communication, so I'm glad that that was the only real issue of the night. Asami was on grill, Daniel was working Fry, and Steve was kind of floating in between (like his brain) . After 8:45 it started dying down and I cut down to just Sophia and Dusten, and cut the hosts as well. I kept Perfaijer and Hiroe on as support. At 9pm we went down to just Dusten, and by 9:30 there were only 4 tables in the building. So it slowed significantly. But that mid-night pop was great.
Any VIP's in?
I have a concern about a "regular" guest. I don't know her name and she paid with Kome Bucks (issued by leary on 12/3) and cash so I didn't get her name, but I never talk to her because she wants nothing to do with anyone unless it's Take. She has red hair and is an older Japanese who is a bit heavy set. I believe she works at UT, and when Lyn worked here she loved her because she was her sensei (sp?). But every time she is in, she is rude to the waitstaff, never tips AND is rude to the sushi bar men too. Tonight she told Stephanie to tell Toshi that she wasn't ordering any nigiri from him tonight because last time he skimped on the rice. And she also ordered a Kampyo roll and send it back because it was "too skinny". Just FYI. She's consistently difficult.
Comps of note:
For sushi bar and kitchen food, can both sides please make sure they are not asking the closing server for their food while the closing server is busy. I understand that orders need to get in before a certain time, but maybe both ends could write their orders down and give it to the closing server to ring in in their time. Tonight I cut down to just Dusten, and while he wasn't swamped, he was trying to close out multiple checks while Kazu kept trying to tell him what they wanted for dinner. Dusten told Kazu that he would have to wait until after he is done helping customers, which I felt was fair, but going forward I think it's a better practice to have them write their orders down and give to the closer to take care of when they can.
R&M needs?:
86'd items/ need more?
TY Dinner Sales:$3634
+/- : up 26%
Total Daily Sales: $5556 up 16%
Weather: beautiful. Warmer than last night
Any Special events going on?:
Nothing at night
Who worked?:
Kate, Clair, Stephanie, Sophia, Dusten CL. Perf SA, Lindsey host trained Jen, Hiroe FR
Towards the end of the night (9:30) after everyone was cut, Kate intercepted a couple at the host stand. They were looking at the menu and wanted to do to-go. Kate was incredibly patient with them in telling them that we don't do togo, and why, and ultimately ended up convincing them to sit down, order a few things, have a few bites and if they wanted to, they could box it up if they didn't want to stay. She did such a great job with them. Very soft spoken and patient.
Flow of Business, Cuts and Ticket Times:
Picked up at 6:30 and went on a wait until about 8:30/45. Had a 35 minute Camembert because Daniel forgot to drop it, but to his credit he was working with Steve and Asami so there wasn't any clear cut leadership or communication, so I'm glad that that was the only real issue of the night. Asami was on grill, Daniel was working Fry, and Steve was kind of floating in between (like his brain) . After 8:45 it started dying down and I cut down to just Sophia and Dusten, and cut the hosts as well. I kept Perfaijer and Hiroe on as support. At 9pm we went down to just Dusten, and by 9:30 there were only 4 tables in the building. So it slowed significantly. But that mid-night pop was great.
Any VIP's in?
I have a concern about a "regular" guest. I don't know her name and she paid with Kome Bucks (issued by leary on 12/3) and cash so I didn't get her name, but I never talk to her because she wants nothing to do with anyone unless it's Take. She has red hair and is an older Japanese who is a bit heavy set. I believe she works at UT, and when Lyn worked here she loved her because she was her sensei (sp?). But every time she is in, she is rude to the waitstaff, never tips AND is rude to the sushi bar men too. Tonight she told Stephanie to tell Toshi that she wasn't ordering any nigiri from him tonight because last time he skimped on the rice. And she also ordered a Kampyo roll and send it back because it was "too skinny". Just FYI. She's consistently difficult.
Comps of note:
For sushi bar and kitchen food, can both sides please make sure they are not asking the closing server for their food while the closing server is busy. I understand that orders need to get in before a certain time, but maybe both ends could write their orders down and give it to the closing server to ring in in their time. Tonight I cut down to just Dusten, and while he wasn't swamped, he was trying to close out multiple checks while Kazu kept trying to tell him what they wanted for dinner. Dusten told Kazu that he would have to wait until after he is done helping customers, which I felt was fair, but going forward I think it's a better practice to have them write their orders down and give to the closer to take care of when they can.
R&M needs?:
86'd items/ need more?
Sunday AM Recap 1/12/14
LY Lunch Sales:2099.00
TY Lunch Sales:1922.91
+/- : -8%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Mostly cloudy, and rained a little bit
Any Special events going on?: Wedding expo, Home and garden show
Who worked?:
Clair, Alex, Kate, Cristina CL, Kaori FR, SA Jason, Nagisa H
Flow of Business, Cuts and Ticket Times:
Really oddly slowly today. Had about 6 tables and a party of 10 right at open. Slow and steady until 2, and had a small little late pop. Sushi bar never filled up, and we always had a few tables open. Ticket times were good. No service issues or comps. Did have to poke people a bit to stay productive, but a pretty easy shift overall. 2 on at 2. The late pop kept everyone else here until close.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:1922.91
+/- : -8%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Mostly cloudy, and rained a little bit
Any Special events going on?: Wedding expo, Home and garden show
Who worked?:
Clair, Alex, Kate, Cristina CL, Kaori FR, SA Jason, Nagisa H
Flow of Business, Cuts and Ticket Times:
Really oddly slowly today. Had about 6 tables and a party of 10 right at open. Slow and steady until 2, and had a small little late pop. Sushi bar never filled up, and we always had a few tables open. Ticket times were good. No service issues or comps. Did have to poke people a bit to stay productive, but a pretty easy shift overall. 2 on at 2. The late pop kept everyone else here until close.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Friday Recap AM 1/10/14
LY Lunch Sales: 2196.25
TY Lunch Sales:2270.40
+/- : +3%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Drizzly in the morning, nice in the afternoon
Any Special events going on?:
Who worked?:
Dusten, Sophia, Johnny, Lynn CL, Lindsey training Jen, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow Friday, but sales were still decent. Only had a couple of tables go on the wait list, but we stayed nice and steady. Ticket times were good. It was steady enough to 2 that everyone closed.
Jen seem to do really well at the host stand. Very warm, and personable with guests.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:2270.40
+/- : +3%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Drizzly in the morning, nice in the afternoon
Any Special events going on?:
Who worked?:
Dusten, Sophia, Johnny, Lynn CL, Lindsey training Jen, Hiroe, Jason
Flow of Business, Cuts and Ticket Times:
It was a pretty mellow Friday, but sales were still decent. Only had a couple of tables go on the wait list, but we stayed nice and steady. Ticket times were good. It was steady enough to 2 that everyone closed.
Jen seem to do really well at the host stand. Very warm, and personable with guests.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday 1.11.14
LY Lunch Sales: $2948
TY Lunch Sales: $2285
+/- : down 22%
LY Dinner Sales: $6030
TY Dinner Sales:$6946
+/- : up 15%
All Day: $8978
+/-: up 3%
Weather:Sunny and beautiful! 70's. So pretty
Any Special events going on?:
Pats V. Colts Playoff game was tonight at 7:30 so...maybe?
Who worked?:
Lunch: Stephanie, Clair, Alex, Johnny CL. Lindsey host, Jason SA training Jen, Kaori FR
Around 2:15 when I was about to cut Clair anyway, I noticed that Johnny was taking B3's order, which was in Clair's section. I asked Clair if Johnny was taking B3 for her and she said yes, she gave him the table because they were being difficult and she didn't want to deal with them. I talked to her after her shift about this and she said she won't do it again. but something to keep an eye on.
Dinner: Stephanie, Clair, Kate, Naoto, Dusten CL. Alex host, Lindsey CT, Perf SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: No ticket time issues, lunch was really mello and steady. Stephanie had this really odd table that sat at A1- it was two young Asian guys, one was blind and the other was not. But the non-blind guy was very rude and abrupt with Stephanie. I don't think anything will come of it, they probably just don't out to eat very often, but I figure it was worth bringing up just in case.It was definitely weird. The rest of lunch went off without a hitch. Pretty mellow and slow.
Dinner was strange tonight. It felt like a marathon to everyone, just trying to get to that next mile. Time crept by to everyone and we all hit a wall around 10pm. It wasn't crazy, it was just steady. We were on a steady hour wait at 6:15, but were off the wait by 8:30, then between then and 10pm we would just get these waves of people so it was a wait then no wait, then wait, then no wait. And the way that people came in. The first hour, all 3's and 4's. The second hour, all 2's. Then two 5's, an 8 and a 9, then the 8 left because they had to wait an hour and a half. Then more 2's came in. It finally died at 10:30, and no other tables came in.
On a separate note, I had put 3 6-packs of 1st Street Ale on an odd shelf away from the usual stocking of it, and noticed that there were 4 bottles missing out of the 3rd 6-pack that was behind the other two. Seems kind of odd for someone to restock the beers and then put the 6-pack behind the other two full ones. Just...keeping a eye out again. Hopefully no one is taking them with them. But just be on the look out. I'll be interested in seeing where the 1st Street inventory ends up this week. I hate to sound so suspicious, but I'm just being careful.
Any VIP's in?
Rachel and Carlos in at the end of lunch
Comps of note:
R&M needs?:
The sink that we're using for the new dump sink (liquids only) was clogged up tonight. At the end of the night I had Raymond stick his hand in there to see what was clogging it up. Luckily he was very careful because he came up with a broken sake glass that was sitting in the drain, and then a few more pieces of broken glass. Leary, make sure you are talking to the staff (and I will too) about what gets dumped in the sink, and what doesn't. Only liquids. Anything else goes in the dump bucket.
86'd items/ need more?
We are out of just the syrup that goes to the warabi mochi. Just the syrup. Can we get that?
TY Lunch Sales: $2285
+/- : down 22%
LY Dinner Sales: $6030
TY Dinner Sales:$6946
+/- : up 15%
All Day: $8978
+/-: up 3%
Weather:Sunny and beautiful! 70's. So pretty
Any Special events going on?:
Pats V. Colts Playoff game was tonight at 7:30 so...maybe?
Who worked?:
Lunch: Stephanie, Clair, Alex, Johnny CL. Lindsey host, Jason SA training Jen, Kaori FR
Around 2:15 when I was about to cut Clair anyway, I noticed that Johnny was taking B3's order, which was in Clair's section. I asked Clair if Johnny was taking B3 for her and she said yes, she gave him the table because they were being difficult and she didn't want to deal with them. I talked to her after her shift about this and she said she won't do it again. but something to keep an eye on.
Dinner: Stephanie, Clair, Kate, Naoto, Dusten CL. Alex host, Lindsey CT, Perf SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: No ticket time issues, lunch was really mello and steady. Stephanie had this really odd table that sat at A1- it was two young Asian guys, one was blind and the other was not. But the non-blind guy was very rude and abrupt with Stephanie. I don't think anything will come of it, they probably just don't out to eat very often, but I figure it was worth bringing up just in case.It was definitely weird. The rest of lunch went off without a hitch. Pretty mellow and slow.
Dinner was strange tonight. It felt like a marathon to everyone, just trying to get to that next mile. Time crept by to everyone and we all hit a wall around 10pm. It wasn't crazy, it was just steady. We were on a steady hour wait at 6:15, but were off the wait by 8:30, then between then and 10pm we would just get these waves of people so it was a wait then no wait, then wait, then no wait. And the way that people came in. The first hour, all 3's and 4's. The second hour, all 2's. Then two 5's, an 8 and a 9, then the 8 left because they had to wait an hour and a half. Then more 2's came in. It finally died at 10:30, and no other tables came in.
On a separate note, I had put 3 6-packs of 1st Street Ale on an odd shelf away from the usual stocking of it, and noticed that there were 4 bottles missing out of the 3rd 6-pack that was behind the other two. Seems kind of odd for someone to restock the beers and then put the 6-pack behind the other two full ones. Just...keeping a eye out again. Hopefully no one is taking them with them. But just be on the look out. I'll be interested in seeing where the 1st Street inventory ends up this week. I hate to sound so suspicious, but I'm just being careful.
Any VIP's in?
Rachel and Carlos in at the end of lunch
Comps of note:
R&M needs?:
The sink that we're using for the new dump sink (liquids only) was clogged up tonight. At the end of the night I had Raymond stick his hand in there to see what was clogging it up. Luckily he was very careful because he came up with a broken sake glass that was sitting in the drain, and then a few more pieces of broken glass. Leary, make sure you are talking to the staff (and I will too) about what gets dumped in the sink, and what doesn't. Only liquids. Anything else goes in the dump bucket.
86'd items/ need more?
We are out of just the syrup that goes to the warabi mochi. Just the syrup. Can we get that?
Friday, January 10, 2014
Fri 1.10.14
LY Dinner Sales:$5557
TY Dinner Sales:$7858
+/- : up 41%, and up 31% for the day
Weather:Sunny, low 70's. Pretty.
Any Special events going on?:
Who worked?:
Dusten, Sophia, Eileen, Stephanie, Taylor CL. Kaori FR, Alex/Jen Host, Lindsey CT, Perf SA
Flow of Business, Cuts and Ticket Times:
Went on a wait at 6:30 and were on a steady 30min-1hr wait until 10pm. Alex and Jen worked really well together, just had to remind Alex that one of them has to take the reigns and take control of the ipad so that we're not misplacing guests (which happened twice, once by mistake, the other because they didn't respond to their text until a half hour later...) But otherwise it was a really smooth night. So much less stress with Alex at the host stand. And she says everything with a smile, which is great. No one was over quoted, and just 3 couples were under-quoted because the sushi bar cleared out all at once. But no one really complains about under-quoting.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
I'm stopping at Ace Mart on my way in tomorrow (my new Saturday tradition?) for sake glasses and wine stoppers
TY Dinner Sales:$7858
+/- : up 41%, and up 31% for the day
Weather:Sunny, low 70's. Pretty.
Any Special events going on?:
Who worked?:
Dusten, Sophia, Eileen, Stephanie, Taylor CL. Kaori FR, Alex/Jen Host, Lindsey CT, Perf SA
Flow of Business, Cuts and Ticket Times:
Went on a wait at 6:30 and were on a steady 30min-1hr wait until 10pm. Alex and Jen worked really well together, just had to remind Alex that one of them has to take the reigns and take control of the ipad so that we're not misplacing guests (which happened twice, once by mistake, the other because they didn't respond to their text until a half hour later...) But otherwise it was a really smooth night. So much less stress with Alex at the host stand. And she says everything with a smile, which is great. No one was over quoted, and just 3 couples were under-quoted because the sushi bar cleared out all at once. But no one really complains about under-quoting.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
I'm stopping at Ace Mart on my way in tomorrow (my new Saturday tradition?) for sake glasses and wine stoppers
Thursday, January 9, 2014
Thursday PM 1.09.14
LY Dinner Sales: $4406
TY Dinner Sales:4727
+/- : up7%
Weather: Beautiful. The sun was just starting to come out late afternoon.
Any Special events going on?:
Who worked?:
Clair, Johnny, Naoto, Dusten, Taylor CL. Perfaijer trained Jen, SA. Nagisa host, Hiroe FR
Jen did a really great job on her first night here. She was cleaning tables as soon as they left and was even wiping the crumbs off the table and ONTO a TRAY!! So nice!! I think she's going to be a great addition here. Tomorrow she is host training with Lindsey, I look forward to hearing how that goes.
Flow of Business, Cuts and Ticket Times:
Took a while for it to pick up tonight. Finally got full around 7pm and were on and off a wait here and there. Then by 8:45 we were done with our final push so I cut Clair. And by 9pm I went down to Taylor and Dusten. Really mellow night. Ticket times at sushi bar got to about 25 minutes, but nothing had to be comped and no one was upset. It was just the general state of tickets at one point.
Any VIP's in?
Tom from Eden East. Chris and his wife (regulars...and yes, I can never remember his wife's name)
Comps of note:
R&M needs?:
86'd items/ need more?
86'd Canned Green Tea. Need to order more. Sencha and Genmaicha tea should be in sometime Friday.
Thursday AM Recap 1/9/14
LY Lunch Sales: 1638.25
TY Lunch Sales: 1745.10
+/- : +7%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy in the morning then turned into a pretty day
Any Special events going on?:
Who worked?:
Clair, Sophia, Johnny Lynn CL, Per Fajier, Junko, Kaori
Flow of Business, Cuts and Ticket Times:
Pretty uneventful lunch. We went on a small wait for about 15 minutes around 1. Ticket times were good. No misrings, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
I checked all the chairs, and tightened bolts before service today. Found another chair waiting to break on someone (screws are stripped out) so I threw it away. Also replaced the light bulbs in the back parking lot.
86'd items/ need more? We are out of suhi box bottoms, but I believe Take said he ordered more. Dishwashers need new aprons. Jason said he would look for them next time he went to Restaurant Depot. We need more light bulbs for the lanterns in the lobby.
TY Lunch Sales: 1745.10
+/- : +7%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Cloudy in the morning then turned into a pretty day
Any Special events going on?:
Who worked?:
Clair, Sophia, Johnny Lynn CL, Per Fajier, Junko, Kaori
Flow of Business, Cuts and Ticket Times:
Pretty uneventful lunch. We went on a small wait for about 15 minutes around 1. Ticket times were good. No misrings, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
I checked all the chairs, and tightened bolts before service today. Found another chair waiting to break on someone (screws are stripped out) so I threw it away. Also replaced the light bulbs in the back parking lot.
86'd items/ need more? We are out of suhi box bottoms, but I believe Take said he ordered more. Dishwashers need new aprons. Jason said he would look for them next time he went to Restaurant Depot. We need more light bulbs for the lanterns in the lobby.
Wednesday, January 8, 2014
Wednesday Recap 1/8/14
LY Lunch Sales:1468.25
TY Lunch Sales:1916.69
+/- : +31%
LY Dinner Sales: 4098.50
TY Dinner Sales: 3902.00
+/- : -5%
Weather: A little chilly and drizzly
Any Special events going on?:
Who worked?:
Lunch: Sophia, Clair, Lynn
Dinner: Clair, Sophia, Kate, Eileen, Stephanie CL
Flow of Business, Cuts and Ticket Times:
The two major things (Esther no-call/no-show, and chair breaking under customer) has already been emailed. Besides those things it was a pretty normal day. Lunch was steady, but we never went on a wait. The ladies did great with 3 on. I just had them split up the sushi bar. The flow of business came smoothly so it never got hectic. Ticket times were good. Went 1 on, and cut support staff at 135.
Dinner had a slow start like last night. Didn't even go on a wait untl about 8:15. Got up to about a 45 minute wait, and went off the wait around 915. Stayed pretty steady until about 935-940. Went 1 on and cut support staff at 940.
Any VIP's in?
Comps of note: Comp for lady who fell in the chair that broke
R&M needs?:
86'd items/ need more?
TY Lunch Sales:1916.69
+/- : +31%
LY Dinner Sales: 4098.50
TY Dinner Sales: 3902.00
+/- : -5%
Weather: A little chilly and drizzly
Any Special events going on?:
Who worked?:
Lunch: Sophia, Clair, Lynn
Dinner: Clair, Sophia, Kate, Eileen, Stephanie CL
Flow of Business, Cuts and Ticket Times:
The two major things (Esther no-call/no-show, and chair breaking under customer) has already been emailed. Besides those things it was a pretty normal day. Lunch was steady, but we never went on a wait. The ladies did great with 3 on. I just had them split up the sushi bar. The flow of business came smoothly so it never got hectic. Ticket times were good. Went 1 on, and cut support staff at 135.
Dinner had a slow start like last night. Didn't even go on a wait untl about 8:15. Got up to about a 45 minute wait, and went off the wait around 915. Stayed pretty steady until about 935-940. Went 1 on and cut support staff at 940.
Any VIP's in?
Comps of note: Comp for lady who fell in the chair that broke
R&M needs?:
86'd items/ need more?
Tuesday, January 7, 2014
Tuesday Recap 1/7/14
LY Lunch Sales:1520.75
TY Lunch Sales:1384.80
+/- : -9%
LY Dinner Sales: 2327.26
TY Dinner Sales:4243.40
+/- : +82%
Weather:Cold
Any Special events going on?: Nope
Who worked?:
Lunch: Johnny, Stephanie, Sophia, Lynn CL, Junko H, Jason SA, Kaori FR
Dinner: Dusten, Lindsey, Kate, Taylor CL, Esther H, Alex FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: It was painfully slow. It seemed like it might pick up around 1, and we almost filled up, and then it die again. 2 on at 110. 1 on, and cut SA and Host at 130. Ticket times were fine.
Dinner: Stephanie is still sick so I sent her home. We were fine with 4 on. It was a slow start, but we went on a wait by 8. We had a busy 30 minutes, and that was about it. Had rolls hit 30 minutes at one point, but ticket times were good. Went 2 on at 9, and 1 on at 920. Cut Host and SA at 930. Pretty mellow uneventful day, but still had decent dinner sales.
Any VIP's in? Carlos and Rachel came in for lunch and dinner
Comps of note:
R&M needs?:
86'd items/ need more?
We need light bulbs. I think Take is getting some.
TY Lunch Sales:1384.80
+/- : -9%
LY Dinner Sales: 2327.26
TY Dinner Sales:4243.40
+/- : +82%
Weather:Cold
Any Special events going on?: Nope
Who worked?:
Lunch: Johnny, Stephanie, Sophia, Lynn CL, Junko H, Jason SA, Kaori FR
Dinner: Dusten, Lindsey, Kate, Taylor CL, Esther H, Alex FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: It was painfully slow. It seemed like it might pick up around 1, and we almost filled up, and then it die again. 2 on at 110. 1 on, and cut SA and Host at 130. Ticket times were fine.
Dinner: Stephanie is still sick so I sent her home. We were fine with 4 on. It was a slow start, but we went on a wait by 8. We had a busy 30 minutes, and that was about it. Had rolls hit 30 minutes at one point, but ticket times were good. Went 2 on at 9, and 1 on at 920. Cut Host and SA at 930. Pretty mellow uneventful day, but still had decent dinner sales.
Any VIP's in? Carlos and Rachel came in for lunch and dinner
Comps of note:
R&M needs?:
86'd items/ need more?
We need light bulbs. I think Take is getting some.
Monday, January 6, 2014
Monday 1.6.14
LY Lunch Sales:$1715.25
TY Lunch Sales: $1536
+/- :down 10%
LY Dinner Sales: $3123.50
TY Dinner Sales:$4121
+/- :up 32%
up 17 % for the day
Weather:Coldest day of the year. Low 30's, maybe 20's at night
Any Special events going on?: Record setting temperatures
Who worked?:
Lunch: Johnny, Kate, Alex, Dusten CL. Jason SA, Hiroe FR, Junko Host
Dinner: Dusten, Jason, Alex, Eileen, Taylor CL. Same support and Nagisa host
Flow of Business, Cuts and Ticket Times:
Both lunch and dinner were really slow. Never filled up for either service, and never went on a wait. It was steady but slow. No long ticket times or problem tables. Uneventful, but good.
Happy hour didn't take off as I had hoped, but hopefully it will catch on as the weeks go on. Also, didn't have any service industry comps. But again, hopefully it will catch on.
Any VIP's in?
Comps of note:
R&M needs?:
Ed will be in tomorrow to insulate the heating unit near B8. Leary, can you also ask him to fix the vent so that it will stay closed and not pop open. I forgot to mention that to him.
86'd items/ need more?
Leary, please order more Sencha and Genmaicha
TY Lunch Sales: $1536
+/- :down 10%
LY Dinner Sales: $3123.50
TY Dinner Sales:$4121
+/- :up 32%
up 17 % for the day
Weather:Coldest day of the year. Low 30's, maybe 20's at night
Any Special events going on?: Record setting temperatures
Who worked?:
Lunch: Johnny, Kate, Alex, Dusten CL. Jason SA, Hiroe FR, Junko Host
Dinner: Dusten, Jason, Alex, Eileen, Taylor CL. Same support and Nagisa host
Flow of Business, Cuts and Ticket Times:
Both lunch and dinner were really slow. Never filled up for either service, and never went on a wait. It was steady but slow. No long ticket times or problem tables. Uneventful, but good.
Happy hour didn't take off as I had hoped, but hopefully it will catch on as the weeks go on. Also, didn't have any service industry comps. But again, hopefully it will catch on.
Any VIP's in?
Comps of note:
R&M needs?:
Ed will be in tomorrow to insulate the heating unit near B8. Leary, can you also ask him to fix the vent so that it will stay closed and not pop open. I forgot to mention that to him.
86'd items/ need more?
Leary, please order more Sencha and Genmaicha
Sunday, January 5, 2014
Sunday PM Recao 1/5/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3617.75
TY Dinner Sales: 3821.00
+/- : +6%
Weather: Cold and clear skies
Any Special events going on?: Sunday after New Years
Who worked?:
Stephanie was sick so I sent her home, and we went with 4 on
Kate, Sophia, Jason, Dusten CL, Lindsey H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
No line at the door when we opened, but filled up quickly between 6-630, and we were on a wait by 630. Wait never went over 25 minutes. Everyone handled the initial pop well, and got into a good flow. By 830 we died out. Had 3 guest between 915-10 come in. Went 2 on at 9, and 1 on at 930. Cut Host at 9, and SA at 930. Ticket times were good.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
We need more of the chocolate covered sticks that go in the parfait.
TY Lunch Sales:
+/- :
LY Dinner Sales: 3617.75
TY Dinner Sales: 3821.00
+/- : +6%
Weather: Cold and clear skies
Any Special events going on?: Sunday after New Years
Who worked?:
Stephanie was sick so I sent her home, and we went with 4 on
Kate, Sophia, Jason, Dusten CL, Lindsey H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
No line at the door when we opened, but filled up quickly between 6-630, and we were on a wait by 630. Wait never went over 25 minutes. Everyone handled the initial pop well, and got into a good flow. By 830 we died out. Had 3 guest between 915-10 come in. Went 2 on at 9, and 1 on at 930. Cut Host at 9, and SA at 930. Ticket times were good.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
We need more of the chocolate covered sticks that go in the parfait.
Sunday AM 01.05.13
LY Lunch Sales:$1366
TY Lunch Sales:$1941
+/- :up 42%
Weather: It got so cold!! 30's but feels 20's
Any Special events going on?:
Who worked?:
Clair, Kate, Esther, Christina CL. Alex SA, Nagisa host, Kaori FR
Christina had a table at the sushi bar that ordered the Saba Teishoku that was just 86'd, and she got them something else but forgot to tell me that she needed it voided and the couple paid for it. So if they call back, that's what happened, and we can either give them the credit for it (by processing a refund in the back office) or we can give them a gift card for the difference. IF they call back. If not, well then I hope Karma pays it forward to them in a good way.
Flow of Business, Cuts and Ticket Times:
had a few tickets skim 30 minutes during the first part of our day. It started off strong as usual, had about 3/4th the restaurant sat 5 minutes after we opened, so it was pretty intense. Leary, can we please start scheduling the host to come in 30 minutes before service so that they can get all of the 86 items marked on the menus and ensure that the front is ready to go. The first hour was busy then it died after that and was really mellow. Cut down to 3 at 1:45, and down to 2 at 2pm.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:$1941
+/- :up 42%
Weather: It got so cold!! 30's but feels 20's
Any Special events going on?:
Who worked?:
Clair, Kate, Esther, Christina CL. Alex SA, Nagisa host, Kaori FR
Christina had a table at the sushi bar that ordered the Saba Teishoku that was just 86'd, and she got them something else but forgot to tell me that she needed it voided and the couple paid for it. So if they call back, that's what happened, and we can either give them the credit for it (by processing a refund in the back office) or we can give them a gift card for the difference. IF they call back. If not, well then I hope Karma pays it forward to them in a good way.
Flow of Business, Cuts and Ticket Times:
had a few tickets skim 30 minutes during the first part of our day. It started off strong as usual, had about 3/4th the restaurant sat 5 minutes after we opened, so it was pretty intense. Leary, can we please start scheduling the host to come in 30 minutes before service so that they can get all of the 86 items marked on the menus and ensure that the front is ready to go. The first hour was busy then it died after that and was really mellow. Cut down to 3 at 1:45, and down to 2 at 2pm.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday, January 4, 2014
Saturday 01.04.14
LY Lunch Sales: $2316
TY Lunch Sales: $1840
+/- :down 21%
LY Dinner Sales: $5596
TY Dinner Sales: $5948
+/- :up 6%
Weather: Gorgeous! 68 and sunny during the day
Any Special events going on?:just the non-cold weather!
Who worked?:
Lunch: Clair, Sophia, Alex, Johnny CL. Lindsey Host, Jason SA, Kaori FR
Dinner: Clair, Naoto, Jason, Sophia, Dusten CL. Alex Host, Hiroe FR, Perf SA, Lindsey CT.
Flow of Business, Cuts and Ticket Times:
Lunch: really slow. Never really filled up entirely, had bare spots at sushi bar. No ticket times or anything, and was waiting for the late pop but it never came. Cut to 3 at 2, and 2 at 2:15, and just Johnny at 2:30. I've found that Alex always has quite a few voids or comps, for various reasons. I'll be adding it to her eval and I'll be keeping an eye on what she is comp'ing or voiding and why.
Dinner: started off normal with the line out front and then we were on a wait by 6:30. Had two 6 top walk ins right then, which then put us behind for the rest of the night. Lots of 3 tops after the 6's, and then some 2's. Had about 3 tables wait over quote time (quoted 30-45, waited a little over an hour) because some of the other 4 tops were lingering. I bought some edamame and some drinks for those that were affected and everyone was super happy and left happy too. I just kept the communication up and they seemed to be thankful. Then later had another 2 groups wait about 5 minutes over quote time (quote: 45-1hr) and the one group was fine, while the other 5 top of girls were really upset when we sat them at B1, as one demanded that we either get them a bigger table or move them to the party room. Ultimately I moved them to the party room and they were pretty happy and very thankful. So overall, a successful night. A stressful night, But a successful one. Cut Clair at 9:15, then Naoto at 9:30 and then went down to Dusten and Sophia at 9:45, and just Dusten at 10:30. Had about 4 tables come in after 10pm and about 5 tables sit past 11pm, with the last table leaving at 11:30
Any VIP's in?
Harmon and his wife were in for lunch
Deana and Harry were in for dinner.
James and Ingrid came in late night and the Atkinson Family was in too (one of those affected by the over-wait time)
Comps of note:
$86 to those that
R&M needs?:
How do I change the bulb in the wooden thing in the ladies room? It's out
Can I get Rodrigo to come out and fix the dumpster gate? Maybe put some new hardware on it so it shuts?
86'd items/ need more?
86 Dango.and sushi to go containers
TY Lunch Sales: $1840
+/- :down 21%
LY Dinner Sales: $5596
TY Dinner Sales: $5948
+/- :up 6%
Weather: Gorgeous! 68 and sunny during the day
Any Special events going on?:just the non-cold weather!
Who worked?:
Lunch: Clair, Sophia, Alex, Johnny CL. Lindsey Host, Jason SA, Kaori FR
Dinner: Clair, Naoto, Jason, Sophia, Dusten CL. Alex Host, Hiroe FR, Perf SA, Lindsey CT.
Flow of Business, Cuts and Ticket Times:
Lunch: really slow. Never really filled up entirely, had bare spots at sushi bar. No ticket times or anything, and was waiting for the late pop but it never came. Cut to 3 at 2, and 2 at 2:15, and just Johnny at 2:30. I've found that Alex always has quite a few voids or comps, for various reasons. I'll be adding it to her eval and I'll be keeping an eye on what she is comp'ing or voiding and why.
Dinner: started off normal with the line out front and then we were on a wait by 6:30. Had two 6 top walk ins right then, which then put us behind for the rest of the night. Lots of 3 tops after the 6's, and then some 2's. Had about 3 tables wait over quote time (quoted 30-45, waited a little over an hour) because some of the other 4 tops were lingering. I bought some edamame and some drinks for those that were affected and everyone was super happy and left happy too. I just kept the communication up and they seemed to be thankful. Then later had another 2 groups wait about 5 minutes over quote time (quote: 45-1hr) and the one group was fine, while the other 5 top of girls were really upset when we sat them at B1, as one demanded that we either get them a bigger table or move them to the party room. Ultimately I moved them to the party room and they were pretty happy and very thankful. So overall, a successful night. A stressful night, But a successful one. Cut Clair at 9:15, then Naoto at 9:30 and then went down to Dusten and Sophia at 9:45, and just Dusten at 10:30. Had about 4 tables come in after 10pm and about 5 tables sit past 11pm, with the last table leaving at 11:30
Any VIP's in?
Harmon and his wife were in for lunch
Deana and Harry were in for dinner.
James and Ingrid came in late night and the Atkinson Family was in too (one of those affected by the over-wait time)
Comps of note:
$86 to those that
R&M needs?:
How do I change the bulb in the wooden thing in the ladies room? It's out
Can I get Rodrigo to come out and fix the dumpster gate? Maybe put some new hardware on it so it shuts?
86'd items/ need more?
86 Dango.and sushi to go containers
Friday, January 3, 2014
Fri PM 1.3.14
LY Dinner Sales: $4768
TY Dinner Sales: $5609
+/- : up 18%
Weather:Chilly. but not frigid
Any Special events going on?: weekend after a holiday
Who worked?:
Esther, Eileen, Alex, Jason, Taylor CL. Kaori FR, Perfaijer SA, Nagisa host, Lindsey host/CT
Flow of Business, Cuts and Ticket Times:
Slow to start, then on a wait at 6:45 for about an hour and a half. Really mellow tonight, and by 10pm the restaurant was empty. Cut support at 9:45, cut down to 2 at 9:30. Just Taylor after 10. Only 1 table came in between 10-11. Such an odd night. Certainly a result of new years resolutions. There there's this guy, below, who's resolution, apparently, was to be rude to people. Note: you do not have to read this recap below if you are A. Jason Umlas. B. Kayo. or C. neither of the above . At this point it holds no weight, since I wrote it in the case that we would get a retaliation phone call or email, one of which has already been written and responded to.
This has now been addressed, but I wrote it after the instance to keep all recounts clear....then his girlfriend emailed me. I have now dealt with the wrath that is this couple, but here is what happened anyway:
Had a guy call around 8pm during the height of business and want to place his name on the list ahead of time. I told him that I couldn't place his name on the wait list until he was here. He was very persistent about getting his name on the list and said he was a party of 10 and wanted to eat at 8:30. I told him that I needed at least one member of the party to arrive in order to be placed on the list. I told him that if they arrived right now I would quote them a half hour to 45 minutes, but it may change all depending on when they arrive. But he was very insistent on having his name added ahead of time. I apologized for the inconvenience but again told him that if at least one person could arrive and get their name on the list, we would be able to move forward. After going back and forth he was starting to get pushy and rude. Then he said "well I guess you just don't take reservations then", I said that we do, and that perhaps I had spoken to someone else in his party earlier this evening, when they asked for a 10 top reservation, and unfortunately we were booked already. He said that no, no one in his party called ahead of him. Then, very genuinely, and mostly out of shock that we had that many large parties coming in tonight, I said, "Wow, another party of 10, y'all are really partying!" and that is when he got upset, and thanked me for the sarcastic comment. I was really taken aback and I promised him that I wasn't being sarcastic, then I told him about the other 10 top I had waiting in the lobby currently and that I was only commenting on the number of large parties out tonight. He didn't seem to think I was being genuine, and asked for my name and hung up. So....there's that.
Any VIP's in?
Ray McGuire and his wife.
Comps of note:
Just a FNF to Ray.
R&M needs?:
So, I was noticing how our building is so dark out front. And that the light in front of the faux door is a motion sensor light so it just goes off and on randomly. What if we got LED string lights and put them up under the gutter, to illuminate the building a little. Or something. I think we could use a little more light focused on us, to make us stand out a little better on the strip. Any ideas?
86'd items/ need more?
Clorox wipes for the bathrooms (next HEB or Rest Depot trip)
Fridayam Recap 1/3/14
LY Lunch Sales:1986.75
TY Lunch Sales:2229.65
+/- : +12%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and chilly
Any Special events going on?: Friday after NYD
Who worked?:
Johnny, Stephanie, Clair, and Lynn CL, Lindsey H, Alex FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A normal Friday lunch. We were on a wait by 1215, and went off the wait around 130. Had a few 30 min+ rolls, and had to comp two rolls. Johnny double rang a ramen. Besides that everything ran smoothly.Went 3 on at 130, and closed that way.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:2229.65
+/- : +12%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather:Sunny and chilly
Any Special events going on?: Friday after NYD
Who worked?:
Johnny, Stephanie, Clair, and Lynn CL, Lindsey H, Alex FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A normal Friday lunch. We were on a wait by 1215, and went off the wait around 130. Had a few 30 min+ rolls, and had to comp two rolls. Johnny double rang a ramen. Besides that everything ran smoothly.Went 3 on at 130, and closed that way.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, January 2, 2014
Thursday Recap 1/2/14
LY Lunch Sales: 1728.30
TY Lunch Sales: 2251.30
+/- : +30%
LY Dinner Sales: 2938.50
TY Dinner Sales:4833.25
+/- : +64%
Weather:Chilly, with clear pretty skies
Any Special events going on? Day After New Years
Who worked?:
Lunch: Clair, Sophia, Johnny, Lynn CL
Dinner: Clair, Sophia, Stephanie, Naoto, Esther CL
Flow of Business, Cuts and Ticket Times:
Lunch: It was a normal busy lunch today. Started off slow, filled up around 1230, and went on a wait until about 130. We stayed full all the way until 2. Ticket times were okay for the most part. The Fry station got pretty busy, and started falling behind, but only had to comp 1 item due to long ticket time.
Dinner: It was a normal Thursday night for us. We got busy pretty quickly, and were on a wait by 615. It got up to about a 45 minute wait, but most of time it was just a steady 20 minute wait. Ticket times were good. Started to clear out around 9, and was pretty slow by 930. 3 on at 9, 2 on at 915, cut the host and SA at 940.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 2251.30
+/- : +30%
LY Dinner Sales: 2938.50
TY Dinner Sales:4833.25
+/- : +64%
Weather:Chilly, with clear pretty skies
Any Special events going on? Day After New Years
Who worked?:
Lunch: Clair, Sophia, Johnny, Lynn CL
Dinner: Clair, Sophia, Stephanie, Naoto, Esther CL
Flow of Business, Cuts and Ticket Times:
Lunch: It was a normal busy lunch today. Started off slow, filled up around 1230, and went on a wait until about 130. We stayed full all the way until 2. Ticket times were okay for the most part. The Fry station got pretty busy, and started falling behind, but only had to comp 1 item due to long ticket time.
Dinner: It was a normal Thursday night for us. We got busy pretty quickly, and were on a wait by 615. It got up to about a 45 minute wait, but most of time it was just a steady 20 minute wait. Ticket times were good. Started to clear out around 9, and was pretty slow by 930. 3 on at 9, 2 on at 915, cut the host and SA at 940.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, January 1, 2014
Wednesday 1/1/14 Recap
LY Lunch Sales: (NYD) 2209.25
TY Lunch Sales:
+/- : +10%
LY Dinner Sales: (NYD) 4809.45
TY Dinner Sales: 4890.45
+/- : -10%
Weather:Cool, but nice
Any Special events going on?: New Year's Day
Who worked?:
Lunch: Dusten, Jason, Esther, Lynn CL, Alex H, Hiroe FR, Per Faijer SA
Dinner: Dusten, Eileen, Alex, Kate, Stephanie CL, Jason C. H, Jason SA, Per Faijer FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Sales were decent, just wasn't as busy as I thought it was going to be. Went on a little wait around 1, and the last hour was slow. Ticket times were good.
Dinner: The shift started off really busy and hectic. Took a bit for the staff to find a rhythm. After the we went on a wait around 630, things fell into place. Had a 45-1 hour wait going from 7-8. Around 8 the rolls hit a wall, and we started having 45-50 tickets on rolls. It started slowing the turning of tables, and causing people to go over wait times. People were very understanding , and could see how busy we were so comps were necessary. Around 9 we died out.
Any VIP's in?
Comps of note:
R&M needs?: Asahi Machine isn't working. I will call Ben E. Keith tomorrow.
86'd items/ need more?
TY Lunch Sales:
+/- : +10%
LY Dinner Sales: (NYD) 4809.45
TY Dinner Sales: 4890.45
+/- : -10%
Weather:Cool, but nice
Any Special events going on?: New Year's Day
Who worked?:
Lunch: Dusten, Jason, Esther, Lynn CL, Alex H, Hiroe FR, Per Faijer SA
Dinner: Dusten, Eileen, Alex, Kate, Stephanie CL, Jason C. H, Jason SA, Per Faijer FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow. Sales were decent, just wasn't as busy as I thought it was going to be. Went on a little wait around 1, and the last hour was slow. Ticket times were good.
Dinner: The shift started off really busy and hectic. Took a bit for the staff to find a rhythm. After the we went on a wait around 630, things fell into place. Had a 45-1 hour wait going from 7-8. Around 8 the rolls hit a wall, and we started having 45-50 tickets on rolls. It started slowing the turning of tables, and causing people to go over wait times. People were very understanding , and could see how busy we were so comps were necessary. Around 9 we died out.
Any VIP's in?
Comps of note:
R&M needs?: Asahi Machine isn't working. I will call Ben E. Keith tomorrow.
86'd items/ need more?
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