Written By: Annie
LY Dinner Sales: $9115
TY Dinner Sales: $10606
+/- : + $1491 / + 16%
Lunch Covers: 323
Avg PPA: $32.84
Weather: Sunny and warm.
Special events?: N/A
Who worked: C1: Lindsey; C2: Dusten; Clair; John H.; Dobbins; Krystin; H1: Megan T. training Selah; H2: Vern; Cocktail: Alyssa; SA: Jake & Beorn; FR: Hiroe; Bar: Naoto & Camacho
Flow of Business, Cuts and Ticket Times:
We started off slowly and finally silled up at 6:15PM. We never had a wait of more than 45 minutes, even for some of the larger parties of 5-7PPL. We were off the wait by 9:15PM.
Ticket times were great for both kitchen and sushi bar. We had one roll for one of Clair's tables that came out 5 minutes after the rest of the table was done eating. Clair admitted that she thought everything was already out, so she didn't notice until the woman told her she didn't want it. It was the only thing that she ordered. I apologized and made sure that she didn't want anything else and then I gave her Kome Bucks for next time.
Specials: Sold a lot of the Nigiri special: 1 piece O-Toro and 1 piece Hon-Maguro for $15. We also had the Crab Croquettes.
3 Staff members that stood out (why/how):
For as slow as it seemed, it was just really because everyone was hustling tonight. I think everyone thought it was going to be busier than it was because of Easter tomorrow, but everyone stayed on task all night and helped each other out. It was steady all night, but only one person was ever truly busy at a time, so it seemed pretty evenly spread out.
Dusten won the specials competition tonight with 19 total! Lindsey wasn't far behind with 15 total.
Kelly Dobbins had some guests stop at the host stand on their way out and sing her praises. They said they are regulars, but loved having her tonight. She made it a whole new experience for them.
Selah seems like she'll be good. She did seem a little on the bored side tonight. I think it's just because there were 4 of them up there and she didn't have much to do. Her enthusiasm could be upped a little bit when saying hello and good byes as well.
Any VIP's in?
Neil
Comps& Void Detail:
F&F - Iwashi for regular Neil
F&F X 2 Zatoichi for Angie previously of Sa Ten
F&F X 1 Zatoichi & 1 Sansai for my friend Christina and her boyfriend
Kome Bucks X $30
Training Meal: Selah and Megan T.
Recovery - Sunshine roll (Notes above)
Birthday X 3
FOH Error - I ran a rock & Roll to the wrong table.
F&F X 10% for Christina
Server misring - Naoto rang in the wrong items (X 2 Maguro and X 2 Hamachi)
R&M needs:
86'd items/ need more:
Sunday, April 1, 2018
Saturday, March 31, 2018
Saturday AM Recap 3/31/18
Written By: Leary
LY Lunch Sales: 3556
TY Lunch Sales: 3928
+/- : +372, +10%
Lunch Covers: 211
Avg PPA: 18.62
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: A little cloudy in the morning, and sunny and warm by the afternoon
Special events?:
Who worked: Patrick, Justin, Ellen, Zayn, Sophia, Johhny Cl, Matt & John SA, Melody & Alyssa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Saturday. Earlier pop than normal and stayed full until the last 15 minutes of service. Never went on a big wait, but did have a few tables waiting here or there. Several 5-tops, and 1 8-top. Ticket times were good.
Had a couple of guest issues. One was the sake-toro sashimi mentioned below. The other was a guest who got an under cooked ebi fry. He didn't say anything when Johnny checked back with him, but Johnny noticed he didn't finish his food and investigated when he took his plate back to dish. I followed up with the guest and apologized for the under cooked shrimp. I tried to get him something else, but he said he was good. He also thanked us for following up with him about the matter, and said he loves the ebi fry and will be back soon.
I moved 35 to 36, and 24 to 26 so we have more 5-top options. It's harder to squeeze 5-tops into the 20s and 30s with the added 2-tops. I adjusted the floor maps in Aloha (should be updated tomorrow morning) and in Resy. I will adjust floor maps for training materials in the beginning of next week.
Specials:
3 Staff members that stood out (why/how):
-It was Melody's last shift today. She'll be missed.
-I was planning on giving John his PR at the end of the shift. I told him when we closed that I needed to talk to him before he left, and to come see me before he left. He ended up leaving so I guess he forgot, or misunderstood. I'm giving him the benefit of the doubt. His next shift is Monday morning. Devin it's back to you to knock out that PR.
-Matt did great today. He hustles and takes direction well.
-Kudos to Johnny for ensuring his guest was happy even if there wasn't a complaint made.
Any VIP's in?
John
Take & Kayo with friend
Kaya with a friend
Comps& Void Detail:
-$30 Kome Bucks
-Owner Comp for Kaya & friend
-Owner Comp for Take, Kayo, and friend
-Guest Changed Mind for a Tonkotsu that the guest didn't want corn and didn't realize it was there
-DNL for Sake Toro Sashimi for the same guest ^ mentioned above that was convinced it was bad. It was a little extra earthy and oily, but Toshi said it was pulled today and was good. I gave the table some explanation for why the taste is different from what he might be use to, but he wasn't having it. He left happy in the end and said he'd be back next week.
-Kitchen Error for Ebi Fry that went out under cooked.
R&M needs:
-Had the network cable installed today for the Aloha terminal by the host stand.
-Hand soap dispenser fell off the wall by the server station. I stuck it back up on the wall with the 3M double sided tape. There's more in the office if the others decide to fall down as well.
86'd items/ need more:
LY Lunch Sales: 3556
TY Lunch Sales: 3928
+/- : +372, +10%
Lunch Covers: 211
Avg PPA: 18.62
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: A little cloudy in the morning, and sunny and warm by the afternoon
Special events?:
Who worked: Patrick, Justin, Ellen, Zayn, Sophia, Johhny Cl, Matt & John SA, Melody & Alyssa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Saturday. Earlier pop than normal and stayed full until the last 15 minutes of service. Never went on a big wait, but did have a few tables waiting here or there. Several 5-tops, and 1 8-top. Ticket times were good.
Had a couple of guest issues. One was the sake-toro sashimi mentioned below. The other was a guest who got an under cooked ebi fry. He didn't say anything when Johnny checked back with him, but Johnny noticed he didn't finish his food and investigated when he took his plate back to dish. I followed up with the guest and apologized for the under cooked shrimp. I tried to get him something else, but he said he was good. He also thanked us for following up with him about the matter, and said he loves the ebi fry and will be back soon.
I moved 35 to 36, and 24 to 26 so we have more 5-top options. It's harder to squeeze 5-tops into the 20s and 30s with the added 2-tops. I adjusted the floor maps in Aloha (should be updated tomorrow morning) and in Resy. I will adjust floor maps for training materials in the beginning of next week.
Specials:
3 Staff members that stood out (why/how):
-It was Melody's last shift today. She'll be missed.
-I was planning on giving John his PR at the end of the shift. I told him when we closed that I needed to talk to him before he left, and to come see me before he left. He ended up leaving so I guess he forgot, or misunderstood. I'm giving him the benefit of the doubt. His next shift is Monday morning. Devin it's back to you to knock out that PR.
-Matt did great today. He hustles and takes direction well.
-Kudos to Johnny for ensuring his guest was happy even if there wasn't a complaint made.
Any VIP's in?
John
Take & Kayo with friend
Kaya with a friend
Comps& Void Detail:
-$30 Kome Bucks
-Owner Comp for Kaya & friend
-Owner Comp for Take, Kayo, and friend
-Guest Changed Mind for a Tonkotsu that the guest didn't want corn and didn't realize it was there
-DNL for Sake Toro Sashimi for the same guest ^ mentioned above that was convinced it was bad. It was a little extra earthy and oily, but Toshi said it was pulled today and was good. I gave the table some explanation for why the taste is different from what he might be use to, but he wasn't having it. He left happy in the end and said he'd be back next week.
-Kitchen Error for Ebi Fry that went out under cooked.
R&M needs:
-Had the network cable installed today for the Aloha terminal by the host stand.
-Hand soap dispenser fell off the wall by the server station. I stuck it back up on the wall with the 3M double sided tape. There's more in the office if the others decide to fall down as well.
86'd items/ need more:
Friday PM Recap 3/30/18
Written By: Devin Steuerwald
LY Dinner Sales: 8121.00
TY Dinner Sales: 10680.00
+/- : +2559.00, +32%
Dinner Covers: 308
Avg PPA: 34.68
Weather: Clear Currently, its 62 the high today was forecast as 73
Special events?: Good Friday
Who worked: (CL2) Dusten, (CL1) Krystin, Zayn, Sophia, Ellen, Ayaka, (BAR) Jason C and Johnny, (CT) Alyssa, (H1) Megan M training Selah, (H2) Melody, (SA1) Jake, (SA2) Beorn, (FR) Abe
Flow of Business, Cuts and Ticket Times:
Busy start to the shift with a line at the door we went on a full wait by 5:50. The wait stayed pretty small for the first hour with 15-20 min wait for 2 top and 25-35 for 3+. By 8 pm the wait grew to 40-50 min for 2 top and 60-75 min for 3+ tops. The wait came down by 9 pm it was 30-40 for 2 tops and 45-60 for 3+. Finally started to clear out and we came off the wait by 9:50. I cut SA1, H1, and CT. at 10:15 i cut down to just closers. Ticket times were great tonight with zero complaints or issues.
Ellen had a table that ordered 2 rounds of 2 gogo rolls. On the second round one of the guests found a bone from the unagi. He told Ellen and she explained to the guest that unagi has bones but he said it made him not want to eat anymore. I went over to the table and spoke with them and removed the uneaten food and took two rolls of their bill. When I went back to the table to tell them what i did they asked for the roll back...
Ayaka had a table that ordered Ika-yaki but forgot to order it without the sauce. When it arrived at the table they sent it back and asked for it to be made without the sauce.
We ran a contest again to see who could sell the most 1/2 ramens and Dusten won again!
Specials:
crab Karokke- 23
3 Staff members that stood out (why/how):
Beorn and Jake are a great SA team, I only had to help out a few times turning tables.
Jason C and Johnny had great drink times tonight, I tried to help them out by bar-backing as much as i could. ****Naoto-- the bar staff pulled all sake glasses and wine glasses and wiped their shelves down in addition to their regular weekly duty
Any VIP's in?
Comps& Void Detail:
GCM- Ika-yaki (see above note)
GCM- 2 GoGo rolls (see above note)
GCM- natto nigiri (they thought it was something else and didn't eat it so we comped it)
Bday- X1
R&M needs:
86'd items/ need more:
LY Dinner Sales: 8121.00
TY Dinner Sales: 10680.00
+/- : +2559.00, +32%
Dinner Covers: 308
Avg PPA: 34.68
Weather: Clear Currently, its 62 the high today was forecast as 73
Special events?: Good Friday
Who worked: (CL2) Dusten, (CL1) Krystin, Zayn, Sophia, Ellen, Ayaka, (BAR) Jason C and Johnny, (CT) Alyssa, (H1) Megan M training Selah, (H2) Melody, (SA1) Jake, (SA2) Beorn, (FR) Abe
Flow of Business, Cuts and Ticket Times:
Busy start to the shift with a line at the door we went on a full wait by 5:50. The wait stayed pretty small for the first hour with 15-20 min wait for 2 top and 25-35 for 3+. By 8 pm the wait grew to 40-50 min for 2 top and 60-75 min for 3+ tops. The wait came down by 9 pm it was 30-40 for 2 tops and 45-60 for 3+. Finally started to clear out and we came off the wait by 9:50. I cut SA1, H1, and CT. at 10:15 i cut down to just closers. Ticket times were great tonight with zero complaints or issues.
Ellen had a table that ordered 2 rounds of 2 gogo rolls. On the second round one of the guests found a bone from the unagi. He told Ellen and she explained to the guest that unagi has bones but he said it made him not want to eat anymore. I went over to the table and spoke with them and removed the uneaten food and took two rolls of their bill. When I went back to the table to tell them what i did they asked for the roll back...
Ayaka had a table that ordered Ika-yaki but forgot to order it without the sauce. When it arrived at the table they sent it back and asked for it to be made without the sauce.
We ran a contest again to see who could sell the most 1/2 ramens and Dusten won again!
Specials:
crab Karokke- 23
3 Staff members that stood out (why/how):
Beorn and Jake are a great SA team, I only had to help out a few times turning tables.
Jason C and Johnny had great drink times tonight, I tried to help them out by bar-backing as much as i could. ****Naoto-- the bar staff pulled all sake glasses and wine glasses and wiped their shelves down in addition to their regular weekly duty
Any VIP's in?
Comps& Void Detail:
GCM- Ika-yaki (see above note)
GCM- 2 GoGo rolls (see above note)
GCM- natto nigiri (they thought it was something else and didn't eat it so we comped it)
Bday- X1
R&M needs:
86'd items/ need more:
Friday, March 30, 2018
Friday A.M. 03/30/18
Written By: Drew
LY Lunch Sales: $2806
TY Lunch Sales: $3654(+848)
Lunch Covers: 204
Avg PPA: $17.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 3.49%
Weather:
Sunny and beautiful in the 60's
Special events?:
Who worked:
Zayn, Justin, John, Kelly D, Patrick(CL1), Clair(CL2), Beorn(FR), Jake(SA1), Matt(SA2), Veronica(H), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Nice start to the day, had people slowly trickle in from right at open. Got busy and were full by 12:30. Wait time was 20-25 for 2 tops and 25-35 min for anything larger. There were plenty of large tops today. Had a 6 tops, 5 top, 9 top all come in at the same time. Then we had an 8 top come in 10 min later.
-The 8 top called ahead around 11:50 and spoke to Veronica and told her they wanted to make a reservation at 12:30 pm for 7 people. Veronica told them we only take reservations for parties of 8-24, so of course they called back 10 min later and said they had 8 people. I took the phone after Lindsey spoke to them saying Veronica said they would be able to make a reservation if they had 9 people and let them know we dont take same day reservations and apologized if they were misinformed. The woman on the phone was really nice considering how things could have gone awry. She said it was fine and that she mostly just wanted to give us a heads up.
-By 1 pm we were on a 30 min wait for about a whole 10 min then a bunch of tables got up at the same time and I helped the SA's and Veronica get every tables buss and reset, while Leary gracefully handled the flood of food that was coming from the expo window with Beorn.
*Side Note- Angel came up to me after the shift while closing and handed me his key and told me that it would be his last day with us. He didn't say why other than he didn't want to work for us anymore. I know in the past he's been upset because not every sushi chef is as fast as he is when prepping, but its just speculation at this point. I asked if he would at least give me 1 week before but he said he couldn't.
Specials:
3 Staff members that stood out (why/how):
-Everyone did great at times but overall there wasn't enough multitasking which put some strain on other employees that were. I saw everyone hustling and moving fast for sure though.
-Zayn Was great at vocalizing when and where he needed help at.
-Patrick seemed to have some trouble multi tasking the most and not asking the right people for help when he needed it.
-Veronica needed a lot of help today and i feel like almost every time i work with her i have to jump in and help. She started to panic a little when a lot of people all came in at once. She needs have more confidence in the actions she executes.
Any VIP's in?
-Friend of Kelly&Zayn
-Som Rob
-A couple I didn't recognize but Leary did, they just had a baby.
Comps& Void Detail:
-FNF x Kelly and Zayn friend
R&M needs:
-Ben with litmus came to repair window on swinging doors to kitchen
86'd items/ need more:
LY Lunch Sales: $2806
TY Lunch Sales: $3654(+848)
Lunch Covers: 204
Avg PPA: $17.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 3.49%
Weather:
Sunny and beautiful in the 60's
Special events?:
Who worked:
Zayn, Justin, John, Kelly D, Patrick(CL1), Clair(CL2), Beorn(FR), Jake(SA1), Matt(SA2), Veronica(H), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Nice start to the day, had people slowly trickle in from right at open. Got busy and were full by 12:30. Wait time was 20-25 for 2 tops and 25-35 min for anything larger. There were plenty of large tops today. Had a 6 tops, 5 top, 9 top all come in at the same time. Then we had an 8 top come in 10 min later.
-The 8 top called ahead around 11:50 and spoke to Veronica and told her they wanted to make a reservation at 12:30 pm for 7 people. Veronica told them we only take reservations for parties of 8-24, so of course they called back 10 min later and said they had 8 people. I took the phone after Lindsey spoke to them saying Veronica said they would be able to make a reservation if they had 9 people and let them know we dont take same day reservations and apologized if they were misinformed. The woman on the phone was really nice considering how things could have gone awry. She said it was fine and that she mostly just wanted to give us a heads up.
-By 1 pm we were on a 30 min wait for about a whole 10 min then a bunch of tables got up at the same time and I helped the SA's and Veronica get every tables buss and reset, while Leary gracefully handled the flood of food that was coming from the expo window with Beorn.
*Side Note- Angel came up to me after the shift while closing and handed me his key and told me that it would be his last day with us. He didn't say why other than he didn't want to work for us anymore. I know in the past he's been upset because not every sushi chef is as fast as he is when prepping, but its just speculation at this point. I asked if he would at least give me 1 week before but he said he couldn't.
Specials:
3 Staff members that stood out (why/how):
-Everyone did great at times but overall there wasn't enough multitasking which put some strain on other employees that were. I saw everyone hustling and moving fast for sure though.
-Zayn Was great at vocalizing when and where he needed help at.
-Patrick seemed to have some trouble multi tasking the most and not asking the right people for help when he needed it.
-Veronica needed a lot of help today and i feel like almost every time i work with her i have to jump in and help. She started to panic a little when a lot of people all came in at once. She needs have more confidence in the actions she executes.
Any VIP's in?
-Friend of Kelly&Zayn
-Som Rob
-A couple I didn't recognize but Leary did, they just had a baby.
Comps& Void Detail:
-FNF x Kelly and Zayn friend
R&M needs:
-Ben with litmus came to repair window on swinging doors to kitchen
86'd items/ need more:
Thursday, March 29, 2018
Thursday PM Recap 3/29/18
Written By: Devin Steuerwald
LY Dinner Sales: 5619.00
TY Dinner Sales: 9257.00
+/- : +3638.00, +65%
Dinner Covers: 284
Avg PPA: 32.60
Weather: Sunny and nice outside
Special events?: n/a
Who worked: Dusten (CL1), Kelly D (CL2), Ellen, Angela, Justin, Marsha, Lindsey and Johnny (Bar), Abe (FR), Alyssa (CT), Melody (H1), Veronica (H2), Jake (SA1) Beron (SA2)
Flow of Business, Cuts and Ticket Times:
Started out steady with a small line at the door we didnt go on a full wait till 6:10. The wait stayed small about 25-30 until about 8pm when we got a pretty large pop. Wait times jumped to 40-50 for a 2 top and 50-60 for 3+. Kitchen got hit pretty hard at this time as well, they had a full rail of tixs for about 30 min. Some tix times got a little on the high side but nothing that was complained about or needed comping. By 9pm the wait came down to 20-25 min for a 2 top and 20-30 min for a 3+. We came off the wait at 9:45. Cut H1, CT, and SA1, closed full on waitstaff. For the most part tix times were great tonight especially for the amount of business we had.
Had an issue with Angela closing down a guest CC on the wrong check. We couldn't figure out what happened until she went to run her checkout and she realized she had an open check. Marsha brought it to my attention that one of her checks was already closed out but she didn't do it. Luckily Angela remembered her guest name and it matched the slip closed out on Marsha number. I transferred the CC payment to the right check and included the gratuity towards the bill but there was still a balance of 13.56 that i comped to Kome Bucks. I talked to Angela and let her know that she needs to be more careful when closing out checks.
Host stand had a guest "go over" their quote time by 45 min. When i followed up with the host stand they told me that they called the guests name and texted them but no one ever answered. when we got them sat I sent out edamame and shumai as a recovery. I went over and apologized, they were not upset and said that they were talking and didn't hear their name. I guess the host stand entered in their number wrong and that's why they didn't get the texts. At the end of their meal I also gave them a promo card for their next visit.
Had a guest complain that we didn't send out a birthday dessert as a "surprise". Apparently the guest told the Host stand, who told Ellen, Who offered dessert at the end of the meal and they said they didn't want any. After they paid out she went to the host stand to complain, I went up and got the story from Ellen. When I asked why they refused dessert when Ellen asked and they said they wanted it to be a surprise.... I apologized and offered them a $15 promo card as a recovery...
We ordered pizza for the staff tonight, from Papa Johns because its cheap.
Specials:
3 Staff members that stood out (why/how):
Jake was a busing beast tonight! every time I would go to help bus a table he would beat me there !
Johnny and Lindsey held down the bar like champs tonight!
Most of the wait staff were on doubles today and everyone kept a possative attitude all shift
Any VIP's in?
samantha Inoue-Harte ( voice actress/ producer) friend of Devin's
Maggie from SaTen
Comps& Void Detail:
Bday X2
GCM- miscomunication, wanted blue fin instead of, not as well as- 2 hamachi nigiri
Emp day off- Maggie
FnF- Sammi, Devin's friend
Kome Bucks-$15
Kome Bucks- $13.56 (angela mistake see above note)
Rec- (long quote time see above note)
DNL- 2 Ikura Nigiri- guest ate one and said he didnt like it and changed to salmon
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5619.00
TY Dinner Sales: 9257.00
+/- : +3638.00, +65%
Dinner Covers: 284
Avg PPA: 32.60
Weather: Sunny and nice outside
Special events?: n/a
Who worked: Dusten (CL1), Kelly D (CL2), Ellen, Angela, Justin, Marsha, Lindsey and Johnny (Bar), Abe (FR), Alyssa (CT), Melody (H1), Veronica (H2), Jake (SA1) Beron (SA2)
Flow of Business, Cuts and Ticket Times:
Started out steady with a small line at the door we didnt go on a full wait till 6:10. The wait stayed small about 25-30 until about 8pm when we got a pretty large pop. Wait times jumped to 40-50 for a 2 top and 50-60 for 3+. Kitchen got hit pretty hard at this time as well, they had a full rail of tixs for about 30 min. Some tix times got a little on the high side but nothing that was complained about or needed comping. By 9pm the wait came down to 20-25 min for a 2 top and 20-30 min for a 3+. We came off the wait at 9:45. Cut H1, CT, and SA1, closed full on waitstaff. For the most part tix times were great tonight especially for the amount of business we had.
Had an issue with Angela closing down a guest CC on the wrong check. We couldn't figure out what happened until she went to run her checkout and she realized she had an open check. Marsha brought it to my attention that one of her checks was already closed out but she didn't do it. Luckily Angela remembered her guest name and it matched the slip closed out on Marsha number. I transferred the CC payment to the right check and included the gratuity towards the bill but there was still a balance of 13.56 that i comped to Kome Bucks. I talked to Angela and let her know that she needs to be more careful when closing out checks.
Host stand had a guest "go over" their quote time by 45 min. When i followed up with the host stand they told me that they called the guests name and texted them but no one ever answered. when we got them sat I sent out edamame and shumai as a recovery. I went over and apologized, they were not upset and said that they were talking and didn't hear their name. I guess the host stand entered in their number wrong and that's why they didn't get the texts. At the end of their meal I also gave them a promo card for their next visit.
Had a guest complain that we didn't send out a birthday dessert as a "surprise". Apparently the guest told the Host stand, who told Ellen, Who offered dessert at the end of the meal and they said they didn't want any. After they paid out she went to the host stand to complain, I went up and got the story from Ellen. When I asked why they refused dessert when Ellen asked and they said they wanted it to be a surprise.... I apologized and offered them a $15 promo card as a recovery...
We ordered pizza for the staff tonight, from Papa Johns because its cheap.
Specials:
3 Staff members that stood out (why/how):
Jake was a busing beast tonight! every time I would go to help bus a table he would beat me there !
Johnny and Lindsey held down the bar like champs tonight!
Most of the wait staff were on doubles today and everyone kept a possative attitude all shift
Any VIP's in?
samantha Inoue-Harte ( voice actress/ producer) friend of Devin's
Maggie from SaTen
Comps& Void Detail:
Bday X2
GCM- miscomunication, wanted blue fin instead of, not as well as- 2 hamachi nigiri
Emp day off- Maggie
FnF- Sammi, Devin's friend
Kome Bucks-$15
Kome Bucks- $13.56 (angela mistake see above note)
Rec- (long quote time see above note)
DNL- 2 Ikura Nigiri- guest ate one and said he didnt like it and changed to salmon
R&M needs:
86'd items/ need more:
Thursday A.M. 3/29/18
Written By: Drew
LY Lunch Sales: $2183
TY Lunch Sales: $2585
+/- : +18%
Lunch Covers: 126
Avg PPA: $20.52
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5.88%
Weather:
-Mostly Cloudy in the 60's
Special events?:
Who worked:
-Patrick, Ellen, Marsha, Kelly D, Ayaka(CL1), Zayn(CL2), Abe(FR), John(H), Jake(SA), Krystin(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off slow. only had 3 tables for the first 45 min. Picked up more between 12-1 but didn't fill up completely or go on a wait but for incomplete parties. Cut the doubles at 1 pm and then went 2 on at 1:30 pm.
-Came in to work and John was working for Alyssa at Host stand, Patrick was working for Justin, and told me Justin would be taking his PM shift. I felt really out of the loop today. Aren't employees suppose to be approved before just swapping shifts? Ayaka told me Kelly was taking her shift tonight and ask me what she needed to do, and i told her to go in to 7 shifts and release her shift to a specific person which they can do. Then Kelly just has to approved that she wants it by picking it up, not sure if the next step will ask for a manager approval, in the event that it does, can we have employees start following these steps. Otherwise there is no point in printing out a daily roster if its going to be wrong.
-Had a man come in around 2 pm named Tim, he said he was a blogger and wanted to take pics with our chefs and of our food to post on his Instagram. Anyways I told him to reach out to our Marketing/Social Media Director and was going to give him Chelsea's card but we didn't seem to have any here. So I just gave him mine with her information on the back.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out to me. Everyone was doing what they were suppose to be doing.
-Attitudes overall were positive though!
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks =Grand opening
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2183
TY Lunch Sales: $2585
+/- : +18%
Lunch Covers: 126
Avg PPA: $20.52
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 5.88%
Weather:
-Mostly Cloudy in the 60's
Special events?:
Who worked:
-Patrick, Ellen, Marsha, Kelly D, Ayaka(CL1), Zayn(CL2), Abe(FR), John(H), Jake(SA), Krystin(Bar)
Flow of Business, Cuts and Ticket Times:
- Started off slow. only had 3 tables for the first 45 min. Picked up more between 12-1 but didn't fill up completely or go on a wait but for incomplete parties. Cut the doubles at 1 pm and then went 2 on at 1:30 pm.
-Came in to work and John was working for Alyssa at Host stand, Patrick was working for Justin, and told me Justin would be taking his PM shift. I felt really out of the loop today. Aren't employees suppose to be approved before just swapping shifts? Ayaka told me Kelly was taking her shift tonight and ask me what she needed to do, and i told her to go in to 7 shifts and release her shift to a specific person which they can do. Then Kelly just has to approved that she wants it by picking it up, not sure if the next step will ask for a manager approval, in the event that it does, can we have employees start following these steps. Otherwise there is no point in printing out a daily roster if its going to be wrong.
-Had a man come in around 2 pm named Tim, he said he was a blogger and wanted to take pics with our chefs and of our food to post on his Instagram. Anyways I told him to reach out to our Marketing/Social Media Director and was going to give him Chelsea's card but we didn't seem to have any here. So I just gave him mine with her information on the back.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out to me. Everyone was doing what they were suppose to be doing.
-Attitudes overall were positive though!
Any VIP's in?
Comps& Void Detail:
-$15 Kome Bucks =Grand opening
R&M needs:
86'd items/ need more:
Wednesday, March 28, 2018
Wed PM Recap 3/28/18
Written By:Devin Steuerwald
LY Dinner Sales: 5199.00
TY Dinner Sales: 7739.00
+/- : +2540.00, +49%
Dinner Covers: 250
Avg PPA: 30.96
Weather: Rainy off and on, currently its 64 the high today was 71
Special events?: n/a
Who worked: Sophia (CL2), Zayn (CL1), Mandy, Angela, Justin, grace and Lindsey (bar), Beorn (SA), Abe (FR), Megan T (H1), Megan M (H2) training Selah at Host
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door for HH, we went on a full wait 6:30. By 7pm the wait for a 2 30-40 and a 3+ 40-50 min. we had a handful of larger parties with a 8 top, 7 top, and a 6 top. the wait came down a little by 8 pm, we were at 25-30 for a 2 and 30-40 for a 3+. We had one guest go over their quote tie by 15 mins, I sent out edamame and went over and apologized to the table, they were not upset. We came off the wait by 9pm. Cut H1 and had here walk through closing duties and cut duties with Selah and cut her as well. At 9:30 we started to clear out a little so I went down to just closers.
Angela had a table that complained about the Aji nigiri tasting off. I had Toshi taste and he said it tasted a little old. He opened up a new filet and we sent out a new nigiri piece over to the table. I ran it out and apologized that they didn't like their first piece. He said that the remake was great and he thanked us for sending out a remake.
Specials: verbal 1/2 ramen----tomorrow I will run a contest with the servers on 1/2 ramen sales.
3 Staff members that stood out (why/how):
Justin did a great job running food tonight, not just his own for everyone!
Bar got hit pretty hard around 8, I was able to hop back there and knock out beers/wine/sakes and we got caught up pretty fast. Grace is a pretty fast and accurate bartender. She did an amazing job knocking out a full rail of specialty cocktails
Selah did a great job at her host train, her greetings were good and loud. She seems like she is learning everything fast!
Any VIP's in?
Kayo's friends
Justin's wife
Comps& Void Detail:
DNL- aji nigiri (see above note)
Guest changed mind(GCM)- yakitori set is what they ordered but they wanted yakiniku
GCM- koko roll guest took one bite and said it was not what they wanted.
GCM- ordered anago Lindsey repeated the order back and guest said yes but the guest wanted Naoto...
GCM- guest ordered "wings" Sophia asked if they wanted the hot wings or the sweeter wings. they said hot so she sent out dynamite but when they came out she said she wanted tori teba
KIT Error- Kaki fry- was ran to the wrong table so Abe thought it was extra but it was not and it had to be remade.
Recovery- long wait time- edamame
Owner comp- Kayo's friends 5 zato-ichi
FnF- 4 Zato's for Justin's wife's table
bday- X1
kome bucks- $15
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5199.00
TY Dinner Sales: 7739.00
+/- : +2540.00, +49%
Dinner Covers: 250
Avg PPA: 30.96
Weather: Rainy off and on, currently its 64 the high today was 71
Special events?: n/a
Who worked: Sophia (CL2), Zayn (CL1), Mandy, Angela, Justin, grace and Lindsey (bar), Beorn (SA), Abe (FR), Megan T (H1), Megan M (H2) training Selah at Host
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door for HH, we went on a full wait 6:30. By 7pm the wait for a 2 30-40 and a 3+ 40-50 min. we had a handful of larger parties with a 8 top, 7 top, and a 6 top. the wait came down a little by 8 pm, we were at 25-30 for a 2 and 30-40 for a 3+. We had one guest go over their quote tie by 15 mins, I sent out edamame and went over and apologized to the table, they were not upset. We came off the wait by 9pm. Cut H1 and had here walk through closing duties and cut duties with Selah and cut her as well. At 9:30 we started to clear out a little so I went down to just closers.
Angela had a table that complained about the Aji nigiri tasting off. I had Toshi taste and he said it tasted a little old. He opened up a new filet and we sent out a new nigiri piece over to the table. I ran it out and apologized that they didn't like their first piece. He said that the remake was great and he thanked us for sending out a remake.
Specials: verbal 1/2 ramen----tomorrow I will run a contest with the servers on 1/2 ramen sales.
3 Staff members that stood out (why/how):
Justin did a great job running food tonight, not just his own for everyone!
Bar got hit pretty hard around 8, I was able to hop back there and knock out beers/wine/sakes and we got caught up pretty fast. Grace is a pretty fast and accurate bartender. She did an amazing job knocking out a full rail of specialty cocktails
Any VIP's in?
Kayo's friends
Justin's wife
Comps& Void Detail:
DNL- aji nigiri (see above note)
Guest changed mind(GCM)- yakitori set is what they ordered but they wanted yakiniku
GCM- koko roll guest took one bite and said it was not what they wanted.
GCM- ordered anago Lindsey repeated the order back and guest said yes but the guest wanted Naoto...
GCM- guest ordered "wings" Sophia asked if they wanted the hot wings or the sweeter wings. they said hot so she sent out dynamite but when they came out she said she wanted tori teba
KIT Error- Kaki fry- was ran to the wrong table so Abe thought it was extra but it was not and it had to be remade.
Recovery- long wait time- edamame
Owner comp- Kayo's friends 5 zato-ichi
FnF- 4 Zato's for Justin's wife's table
bday- X1
kome bucks- $15
R&M needs:
86'd items/ need more:
Wednesday AM 3/28/18 Recap
Written By: Annie
LY Lunch Sales: $1904
TY Lunch Sales: $2502
+/- : + $598 / + 31%
Lunch Covers: 122
Avg PPA: $20.51
Previous Days Labor: 26%
Previous Days Comps: $793.25 / 9%
Controllable Comps: $38.5 / 4.85%
Weather: Very cloudy with a chance of scattered showers all day long. Should clear up by the evening.
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Marsha; Naoto on Bar w/section; Host: Brittany; FR: Hiroe; SA: Juan
Flow of Business, Cuts and Ticket Times: It was pouring down rain right when we opened at 11, but we had 2 tables as soon as we opened the doors. We never went on a wait, but stayed full all afternoon until about 1:30PM when i cut down to 2 servers on. Ticket times were good for the kitchen and sushi bar, but we had a lot of re-fires on Ramen today. Guests were not effected, but it got confusing in the window once or twice and we ended up tossing a few ramen in the process.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did not check her section correctly this morning, so she did not know that she had table 51, who sat for about 10 minutes before stopping her to ask about their server. This is the second day in a row that this happened (Ayaka yesterday,) so I'm assuming it has something to do with the new tables. I explained to her the importance of checking the sections thoroughly BEFORE we open, rather than everyone running up to the computer to look once tables have already been sat. The guys were super understanding when I talked to them, and I sent them some edamame and shishito peppers and they were thrilled.
Everyone this morning seemed rushed to open. I think maybe it was just that it was Ayaka, Angela and Marsha (all newbies.) But they got it together right at 11AM and we had a pretty smooth service. Everyone was pleasant despite the gloomy weather.
Any VIP's in?
Alyssa's mom brought some guests in for a birthday.
An old friend of a friend (and Kome regular) named Kay.
Somm Rob
Comps& Void Detail:
Recovery - Edamame & Shishitos (Notes above)
Birthday X 1
Server misring - Johnny rang in a Spicy tonkatsu, but it should have been a regular with just kimchi on the side... which only added to the ramen confusion today.
DNL - (Which I guess should have been a Guest Changed Mind) Guest ordered a yakiniku with Johnny, but when it hit the table, they meant dinner style. So we switched it in the computer to reflect on the check and just gave them the salad for free.
Kome Bucks X $35
R&M needs:
86'd items/ need more: We only have 3 cases of napkins left in the office. Is this a standing order or do we need to place an order when we are low?
We got more chopsticks and soy containers in today!
LY Lunch Sales: $1904
TY Lunch Sales: $2502
+/- : + $598 / + 31%
Lunch Covers: 122
Avg PPA: $20.51
Previous Days Labor: 26%
Previous Days Comps: $793.25 / 9%
Controllable Comps: $38.5 / 4.85%
Weather: Very cloudy with a chance of scattered showers all day long. Should clear up by the evening.
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Marsha; Naoto on Bar w/section; Host: Brittany; FR: Hiroe; SA: Juan
Flow of Business, Cuts and Ticket Times: It was pouring down rain right when we opened at 11, but we had 2 tables as soon as we opened the doors. We never went on a wait, but stayed full all afternoon until about 1:30PM when i cut down to 2 servers on. Ticket times were good for the kitchen and sushi bar, but we had a lot of re-fires on Ramen today. Guests were not effected, but it got confusing in the window once or twice and we ended up tossing a few ramen in the process.
Specials: N/A
3 Staff members that stood out (why/how):
Angela did not check her section correctly this morning, so she did not know that she had table 51, who sat for about 10 minutes before stopping her to ask about their server. This is the second day in a row that this happened (Ayaka yesterday,) so I'm assuming it has something to do with the new tables. I explained to her the importance of checking the sections thoroughly BEFORE we open, rather than everyone running up to the computer to look once tables have already been sat. The guys were super understanding when I talked to them, and I sent them some edamame and shishito peppers and they were thrilled.
Everyone this morning seemed rushed to open. I think maybe it was just that it was Ayaka, Angela and Marsha (all newbies.) But they got it together right at 11AM and we had a pretty smooth service. Everyone was pleasant despite the gloomy weather.
Any VIP's in?
Alyssa's mom brought some guests in for a birthday.
An old friend of a friend (and Kome regular) named Kay.
Somm Rob
Comps& Void Detail:
Recovery - Edamame & Shishitos (Notes above)
Birthday X 1
Server misring - Johnny rang in a Spicy tonkatsu, but it should have been a regular with just kimchi on the side... which only added to the ramen confusion today.
DNL - (Which I guess should have been a Guest Changed Mind) Guest ordered a yakiniku with Johnny, but when it hit the table, they meant dinner style. So we switched it in the computer to reflect on the check and just gave them the salad for free.
Kome Bucks X $35
R&M needs:
86'd items/ need more: We only have 3 cases of napkins left in the office. Is this a standing order or do we need to place an order when we are low?
We got more chopsticks and soy containers in today!
Tuesday, March 27, 2018
Tuesday PM 3/27/18 Recap
Written By: Annie
LY Dinner Sales: $5374
TY Dinner Sales: $5789
+/- : + $415 / + 8%
Dinner Covers: 198
Avg PPA: $29.24
Weather: Cloudy with a pretty good shower at 6:15PM. Overcast and gloomy all night.
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Krystin; Ayaka; Marsha; Lindsey & Camacho on Bar w/Section; FR: Beorn; SA; Juan; H1: Megan T.; H2: Vern
Flow of Business, Cuts and Ticket Times: We only went on a small wait tonight around 7:30PM. we only had 4 parties waiting for about 20 minutes and then pretty much slowly died out over the rest of the evening. I cut Megan T., Ayaka and Krystin at 8:30PM, then went down to 2 on by 9PM.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka totally did not see a table in her section (36) until they asked Veronica who their server was 8 minutes after they had been sat. Ayaka went to them right away and apologized. They seemed very cool about it, but I also apologized to them and told them that we would send them some apps when I ran their drinks from the bar. They were very appreciative. Ayaka was embarrassed that she missed them. She also had a few misrings tonight that she corrected after sending in the tickets, but she was just a little bit off. She apologized again at the end of the night.
John had a slow night before we made cuts. He got a few tables after 9PM and did very well. He did have a miscommunication with a roll that the guest ordered by number from the sushi card. He repeated back the number, not the name, and the guest was one number off, so they ended up getting the wrong roll. They offered to try it, but they ended up not liking it. I reiterated the importance of repeating the orders back in a new way (in this case, the name of the roll instead of the number) to ensure accuracy.
Juan did a good job of keeping busy tonight. He was pretty on top of tables as they left. I did remind him to reset the soy dishes at the sushi bar, but other than that, he was on it.
Beorn dropped a piece of camembert as a dessert as he was setting it at the sushi bar. He left the plate and offered to get the couple another replacement piece of cheese but they said it wasn't necessary. I went and talked to them and apologized, and they were super sweet, so I just comped the whole dish. They are regulars and were very sweet. What is the proper protocol for something like that? Should the whole dish get brought back to the window to be re-fired?
Marsha killed it all the way around. She's awesome. Every time I would try to run her food, she'd be right there ready to take it. She was also able to communicate when she did need help.
Any VIP's in?
Sa-ten and Daruma folks
Mandy and her parents
Comps& Void Detail:
F&F - We sent Mandy and her parents some fried ice cream
Kitchen Error - Tori Teba - undercooked
Birthday X 3
Recovery - Shishitos and Edamame (Notes above)
Employee Day Off: Mandy / Daruma / Sa-Ten
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5374
TY Dinner Sales: $5789
+/- : + $415 / + 8%
Dinner Covers: 198
Avg PPA: $29.24
Weather: Cloudy with a pretty good shower at 6:15PM. Overcast and gloomy all night.
Special events?: N/A
Who worked: C1: John H.; C2: Clair; Krystin; Ayaka; Marsha; Lindsey & Camacho on Bar w/Section; FR: Beorn; SA; Juan; H1: Megan T.; H2: Vern
Flow of Business, Cuts and Ticket Times: We only went on a small wait tonight around 7:30PM. we only had 4 parties waiting for about 20 minutes and then pretty much slowly died out over the rest of the evening. I cut Megan T., Ayaka and Krystin at 8:30PM, then went down to 2 on by 9PM.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka totally did not see a table in her section (36) until they asked Veronica who their server was 8 minutes after they had been sat. Ayaka went to them right away and apologized. They seemed very cool about it, but I also apologized to them and told them that we would send them some apps when I ran their drinks from the bar. They were very appreciative. Ayaka was embarrassed that she missed them. She also had a few misrings tonight that she corrected after sending in the tickets, but she was just a little bit off. She apologized again at the end of the night.
John had a slow night before we made cuts. He got a few tables after 9PM and did very well. He did have a miscommunication with a roll that the guest ordered by number from the sushi card. He repeated back the number, not the name, and the guest was one number off, so they ended up getting the wrong roll. They offered to try it, but they ended up not liking it. I reiterated the importance of repeating the orders back in a new way (in this case, the name of the roll instead of the number) to ensure accuracy.
Juan did a good job of keeping busy tonight. He was pretty on top of tables as they left. I did remind him to reset the soy dishes at the sushi bar, but other than that, he was on it.
Beorn dropped a piece of camembert as a dessert as he was setting it at the sushi bar. He left the plate and offered to get the couple another replacement piece of cheese but they said it wasn't necessary. I went and talked to them and apologized, and they were super sweet, so I just comped the whole dish. They are regulars and were very sweet. What is the proper protocol for something like that? Should the whole dish get brought back to the window to be re-fired?
Marsha killed it all the way around. She's awesome. Every time I would try to run her food, she'd be right there ready to take it. She was also able to communicate when she did need help.
Any VIP's in?
Sa-ten and Daruma folks
Mandy and her parents
Comps& Void Detail:
F&F - We sent Mandy and her parents some fried ice cream
Kitchen Error - Tori Teba - undercooked
Birthday X 3
Recovery - Shishitos and Edamame (Notes above)
Employee Day Off: Mandy / Daruma / Sa-Ten
R&M needs:
86'd items/ need more:
Tuesday AM Recap 3/27/18
Written By: Devin Steuerwald
LY Lunch Sales: 2034.00
TY Lunch Sales: 2062.00
+/- : +28.00, +1%
Lunch Covers: 110
Avg PPA: 18.75
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 3.80%
Weather: Cloudy currently the high will be 82 with thunderstorms later today
Special events?: n/a
Who worked:
Ayaka (CL1), Johnny (CL2), John H, Mandy, Naoto (Bar), Matt (SA), Beorn (FR), Brittany (H1)
Flow of Business, Cuts and Ticket Times:
Today started off a little better than yesterday with us doing 45 covers in the first hour of service. the next hour stayed about the same pace with us doing another 43 cover from 12:00 to 1:00pm. started to thin out and slow down so I cut down to just closers at 1:20. We added another 20+ covers to close down the lunch shift. Ticket times were great except for the one ticket below.
I had a small issue with Josh and Beron today. we had a table that ordered 2 ramens. one was made the other was made incorrectly so Josh told Beorn to run it, he did. Mandy noticed that the ticket was sold incomplete so she asked Beorn why. He told her that Josh told him to sell it and that he was waiting on the other, when the ticket time got around 20 min he called for it. Josh thought it had already been made. Josh asked for me to watch the window and he started to question why Beorn didn't tell him sooner or why he ran the ticket incomplete. I told Josh that this wasn't helpful and that we need to get the other ramen out. Josh went into the kitchen and started questioning how many tables the server had and why didn't they catch the mistake. That's when I cut him off and told him that he wasn't helping the situation and that I needed him to manage the BOH and leave the FOH to me. Beorn told me that he second guesses himself when talking to the kitchen about tix times because he gets snapped at often. I told him that it is his job to call out long ticket times and anyone that snaps at him can talk to me. When the ramen came up I ran it to the table where the other guest was waiting to eat her ramen until her friend had theirs. I offered to remake her ramen since it had been sitting there waiting, but she said it was still hot and she was fine. I thanked them for being so kind about our mistake and offed them a dessert on the house but they didn't have room. I gave them a $15 Kome bucks card for their next visit as a recovery.
I had to go over the finer points of the no take out rules with Ayaka. She had a guest ask for a togo ramen. She told them we dont do togo orders but they can box up anything and she was trying to suggest the guest box up the noodles separate fro the broth, but the guest misunderstood her and that he could order the noodles on the side. So when the guest ordered the ramen he though it was coming with noodles on the side, when it didn't he sent it back. That's when Ayaka got me involved and told me what was happening. I went ahead and had the kitchen remake the ramen with noodles on the side, I ran it out to the guest and explained our togo policy. they understood and were not upset.
Specials:
3 Staff members that stood out (why/how):
Naoto for opening the store for me while I was at the HR class. Thanks buddy!
Any VIP's in?
Comps& Void Detail:
FOH error- see note about ayaka above- miso ramen remake
bday- X1
R&M needs:
the window to the door to the dish pit feels like its is about to fall out. I'm worried someone might cut their hand on it.
our website has a bit of a "glitch". if you google Kome, then click on website from our google business listing, it momentarily brings up an old version of our website with our old reservation policy. I had a guest tell me they had a screen shot saying that our reservation policy was 6 not 8. if im not being clear I can explain it better in person.
86'd items/ need more:
LY Lunch Sales: 2034.00
TY Lunch Sales: 2062.00
+/- : +28.00, +1%
Lunch Covers: 110
Avg PPA: 18.75
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 3.80%
Weather: Cloudy currently the high will be 82 with thunderstorms later today
Special events?: n/a
Who worked:
Ayaka (CL1), Johnny (CL2), John H, Mandy, Naoto (Bar), Matt (SA), Beorn (FR), Brittany (H1)
Flow of Business, Cuts and Ticket Times:
Today started off a little better than yesterday with us doing 45 covers in the first hour of service. the next hour stayed about the same pace with us doing another 43 cover from 12:00 to 1:00pm. started to thin out and slow down so I cut down to just closers at 1:20. We added another 20+ covers to close down the lunch shift. Ticket times were great except for the one ticket below.
I had a small issue with Josh and Beron today. we had a table that ordered 2 ramens. one was made the other was made incorrectly so Josh told Beorn to run it, he did. Mandy noticed that the ticket was sold incomplete so she asked Beorn why. He told her that Josh told him to sell it and that he was waiting on the other, when the ticket time got around 20 min he called for it. Josh thought it had already been made. Josh asked for me to watch the window and he started to question why Beorn didn't tell him sooner or why he ran the ticket incomplete. I told Josh that this wasn't helpful and that we need to get the other ramen out. Josh went into the kitchen and started questioning how many tables the server had and why didn't they catch the mistake. That's when I cut him off and told him that he wasn't helping the situation and that I needed him to manage the BOH and leave the FOH to me. Beorn told me that he second guesses himself when talking to the kitchen about tix times because he gets snapped at often. I told him that it is his job to call out long ticket times and anyone that snaps at him can talk to me. When the ramen came up I ran it to the table where the other guest was waiting to eat her ramen until her friend had theirs. I offered to remake her ramen since it had been sitting there waiting, but she said it was still hot and she was fine. I thanked them for being so kind about our mistake and offed them a dessert on the house but they didn't have room. I gave them a $15 Kome bucks card for their next visit as a recovery.
I had to go over the finer points of the no take out rules with Ayaka. She had a guest ask for a togo ramen. She told them we dont do togo orders but they can box up anything and she was trying to suggest the guest box up the noodles separate fro the broth, but the guest misunderstood her and that he could order the noodles on the side. So when the guest ordered the ramen he though it was coming with noodles on the side, when it didn't he sent it back. That's when Ayaka got me involved and told me what was happening. I went ahead and had the kitchen remake the ramen with noodles on the side, I ran it out to the guest and explained our togo policy. they understood and were not upset.
Specials:
3 Staff members that stood out (why/how):
Naoto for opening the store for me while I was at the HR class. Thanks buddy!
Any VIP's in?
Comps& Void Detail:
FOH error- see note about ayaka above- miso ramen remake
bday- X1
R&M needs:
the window to the door to the dish pit feels like its is about to fall out. I'm worried someone might cut their hand on it.
our website has a bit of a "glitch". if you google Kome, then click on website from our google business listing, it momentarily brings up an old version of our website with our old reservation policy. I had a guest tell me they had a screen shot saying that our reservation policy was 6 not 8. if im not being clear I can explain it better in person.
86'd items/ need more:
Monday PM 3/26/18 Recap
Written By: Annie
LY Dinner Sales: $5401
TY Dinner Sales: $8177
+/- : + $2776 / + 51%
Dinner Covers: 258
Avg PPA: $31.69
Weather: Cloudy but warm
Special events?: N/A
Who worked: C1: Krystin; Dusten; John H.; Marsha; Dobbins; Camacho & Grace on Bar w/ Section; Hiroe FR; Juan SA; H1: Megan T.; H2: Megan M.; Selah Training host
Flow of Business, Cuts and Ticket Times: We were steady all night tonight. We had a minimal wait going by about 5:45PM and stayed on a 15-45 minute wait all night until 9:25PM when we sat our last 7-top. Ticket times were great all night from sushi and kitchen. I cut Marsha and the opening host when we went off the wait at 9:30PM and everyone else pretty much shut it down with a full section.
Specials: Sold of out the Redfish Salad
3 Staff members that stood out (why/how):
The bar killed it tonight. It almost felt like a holiday weekend with the amount of booze going out tonight.
Marsha did awesome in her section in the PDR. She had quite a few larger parties all evening and was always on top of it.
Juan stayed busy tonight for sure. He seems to be getting in the groove of things when it's busy. He is getting better with a tray. Tables were getting up in groups of 3s and 4s all night and he handled it well.
Selah seems to be getting the grasp of the host stand. At one point, it was just her and Megan M. while Megan T. was cocktailing. Selah pretty much ran the board.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $70
Birthday Dessert X 6
Employee Day Off - Melody
Server Misring - Grace rang in on wrong table
FOH Error - Miscommunication on ringing in the dinner spec vs. the sushi spec
SIN: A bunch of tattooers from two different shops, Kemuri, Galaxy Cafe
DNL - A guy ordered the Demon Healer and didn't realize it was going to be a bloody mary even though Marsha talked to him about it.
A lady "Didn't know that the
Spill - TX Sparkling glasses X5 - Bad
Guest Changed Mind - Usu-Nigori
F&F - I sent my friend Rose a takowasa
F&F - X 3 Zato ichi for Krystin's roomamte
F&F X 15% for Megan's friend's drinks while waiting
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5401
TY Dinner Sales: $8177
+/- : + $2776 / + 51%
Dinner Covers: 258
Avg PPA: $31.69
Weather: Cloudy but warm
Special events?: N/A
Who worked: C1: Krystin; Dusten; John H.; Marsha; Dobbins; Camacho & Grace on Bar w/ Section; Hiroe FR; Juan SA; H1: Megan T.; H2: Megan M.; Selah Training host
Flow of Business, Cuts and Ticket Times: We were steady all night tonight. We had a minimal wait going by about 5:45PM and stayed on a 15-45 minute wait all night until 9:25PM when we sat our last 7-top. Ticket times were great all night from sushi and kitchen. I cut Marsha and the opening host when we went off the wait at 9:30PM and everyone else pretty much shut it down with a full section.
Specials: Sold of out the Redfish Salad
3 Staff members that stood out (why/how):
The bar killed it tonight. It almost felt like a holiday weekend with the amount of booze going out tonight.
Marsha did awesome in her section in the PDR. She had quite a few larger parties all evening and was always on top of it.
Juan stayed busy tonight for sure. He seems to be getting in the groove of things when it's busy. He is getting better with a tray. Tables were getting up in groups of 3s and 4s all night and he handled it well.
Selah seems to be getting the grasp of the host stand. At one point, it was just her and Megan M. while Megan T. was cocktailing. Selah pretty much ran the board.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $70
Birthday Dessert X 6
Employee Day Off - Melody
Server Misring - Grace rang in on wrong table
FOH Error - Miscommunication on ringing in the dinner spec vs. the sushi spec
SIN: A bunch of tattooers from two different shops, Kemuri, Galaxy Cafe
DNL - A guy ordered the Demon Healer and didn't realize it was going to be a bloody mary even though Marsha talked to him about it.
A lady "Didn't know that the
Spill - TX Sparkling glasses X5 - Bad
Guest Changed Mind - Usu-Nigori
F&F - I sent my friend Rose a takowasa
F&F - X 3 Zato ichi for Krystin's roomamte
F&F X 15% for Megan's friend's drinks while waiting
R&M needs:
86'd items/ need more:
Monday, March 26, 2018
Monday AM Recap 3/26/18
Written By: Devin Steuerwald
LY Lunch Sales: 1721.00
TY Lunch Sales: 2048.00
+/- : +327.00, +19%
Lunch Covers: 100
Avg PPA: 20.48
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.03%
Weather: Cloudy currently, looks like rain but no rain. the high will be 85
Special events?: N/a
Who worked:
Johnny (CL2), Kelly D (CL1), John H, Marsha, Naoto (Bar), Brittany (H1), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Slower start, by 12:00 we had only done 39 covers. then we only added another 31 covers the next hour so I cut down to 3 on. I thought we might get a last pop but it never really came so i cut down to just closers at 1:20. we did get a small pop of 22 covers from 1:20-2 pm but Kelly D and Johnny rolled with it and knocked them out! All ticket times and plates were great. no issues with kitchen or sushi bar.
Johnny Had a guest at the sushi bar give johnny her whole order and then kind of complained about the order that the sushi bar sent it out. She then asked if we had blue crab, johnny told her no we have snow crab or you could get soft shell crab. Johnny suggested a soft-shell hand-roll but when it came out she said it was not what she wanted. I comped it off the bill as a DNL.
Specials: n/a
3 Staff members that stood out (why/how):
John seemed very slow today getting to tables and turning them and he took a few bathroom breaks. I will follow up with him when he comes back from his break.
Kelly D was super helpful today, prebusing outside her section and asking people if they needed anything, the whole shift.
Any VIP's in?
Comps& Void Detail:
kome bucks- $15
bday- X1
DNL- spider hand-roll (see above note)
R&M needs:
AC guy was out this morning and he replaced the thermostats in the office and the sensors in the restaurant. He wasn't able to get to the sensors before we opened so he is coming back during the break. He is working on the sensors as I write this!
dumpster gate doors were left open after they picked up the dumpster.
86'd items/ need more:
LY Lunch Sales: 1721.00
TY Lunch Sales: 2048.00
+/- : +327.00, +19%
Lunch Covers: 100
Avg PPA: 20.48
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.03%
Weather: Cloudy currently, looks like rain but no rain. the high will be 85
Special events?: N/a
Who worked:
Johnny (CL2), Kelly D (CL1), John H, Marsha, Naoto (Bar), Brittany (H1), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times:
Slower start, by 12:00 we had only done 39 covers. then we only added another 31 covers the next hour so I cut down to 3 on. I thought we might get a last pop but it never really came so i cut down to just closers at 1:20. we did get a small pop of 22 covers from 1:20-2 pm but Kelly D and Johnny rolled with it and knocked them out! All ticket times and plates were great. no issues with kitchen or sushi bar.
Johnny Had a guest at the sushi bar give johnny her whole order and then kind of complained about the order that the sushi bar sent it out. She then asked if we had blue crab, johnny told her no we have snow crab or you could get soft shell crab. Johnny suggested a soft-shell hand-roll but when it came out she said it was not what she wanted. I comped it off the bill as a DNL.
Specials: n/a
3 Staff members that stood out (why/how):
John seemed very slow today getting to tables and turning them and he took a few bathroom breaks. I will follow up with him when he comes back from his break.
Kelly D was super helpful today, prebusing outside her section and asking people if they needed anything, the whole shift.
Any VIP's in?
Comps& Void Detail:
kome bucks- $15
bday- X1
DNL- spider hand-roll (see above note)
R&M needs:
AC guy was out this morning and he replaced the thermostats in the office and the sensors in the restaurant. He wasn't able to get to the sensors before we opened so he is coming back during the break. He is working on the sensors as I write this!
dumpster gate doors were left open after they picked up the dumpster.
86'd items/ need more:
Sunday, March 25, 2018
Sunday PM 3/25/18 Recap
Written By: Annie
LY Dinner Sales: $6670
TY Dinner Sales: $7338
+/- : + $668 / + 10%
Dinner Covers: 246
Avg PPA: $29.83
Weather: Muggy, partly sunny and warm
Special events?: NCAA Tournament: Duke Vs. Kansas should have ended by 6/7PM
Who worked: C1: Kelly D.; C2: Clair; John H.; Justin; Krystin; Bar w/section: Grace & Camacho, H1: Melody; H2: Megan M.; Cocktail: Megan T.; FR: Hiroe; SA: Jake
Flow of Business, Cuts and Ticket Times: We started the night with a line that filled up about 1/3 of the restaurant and were full by 6PM. We were off the wait by 6:45PM for awhile and then back on from 7:25 - 7:45 and 8:15PM - 8:30PM with no one waiting more than half an hour. We did have a group come in at 8PM of 10-15 people, that ended up being only 10, but we got them sat by 9PM.
Ticket times all night were good from sushi bar and kitchen with the following exception:
We had a 20+ minute ticket on a 5 top that all ordered ramen. I helped John run it out to apologize and to make sure that they had everything that they needed. They told me that it was no problem and dug in. John checked back with them after a few minutes and they said that some of the ramen were not hot at all. I offered to remake them, but they said they tasted fine and that they would eat them. I ended up comping the 20% off of their bill as a recovery and they said they really appreciated it, but it wasn't necessary. They were way beyond understanding. In retrospect, I wish I would have given them some Kome Bucks to come try us again.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
The rice cooker at the sushi bar was not broken down from lunch today.
I ran a contest to try to get through the rest of the sparkling TX sake, but it doesn't seem to be selling well... no one handed in any receipts, and I only saw one or two actually go out tonight.
John H. was helpful all night tonight.
Megan T. had very little in cocktail sales tonight since we weren't really ever on a wait of more than 15 minutes. She kept busy running drinks for servers and helping to bus and reset tables.
We had a family of 4 come in at 9PM. They said that the had 8 people total. When Megan M. told them that we did not have something immediately available, they said that their other half wasn't here yet and that they wanted to sit down and eat and that the rest of their group could sit at another table when they arrived. So Megan sat them in the PDR. They ordered their full meal as soon as Justin approached their table. Then she walked into the regular dining area and started trying to move tables around. I asked her to please come up to the host stand to explain to me what she was trying to accomplish. English was not her first language, and she was on and off the phone with the people that she was trying to meet, so it was a struggle to finally get anything out of her. What it came down to was she did not want to wait for two tables to become available to sit together because the 3 other people she was with wanted to order immediately. So by the time her other 3 guests arrived, there were two tables together that we eventually moved them (and all of the food that they already ordered) to. It was a big hassle, and luckily it was not during our busy time, because it would have been too complicated to do. She and her family come in for lunch all the time, but it was very frustrating that she went around our seating policy and made kind of scene while doing so. In the end she was really appreciative and they all left happy, but I don't think any of them realized what they were doing. Justin did a fantastic job of being nice and accommodating through the whole process.
Jake pointed out that he is scheduled for tomorrow night on Hotschedules, but not on 7Shifts. Juan is scheduled for both the AM and PM shift in 7Shifts. I told Jake to call tomorrow morning and have Devin ask Juan if he is coming in for the PM shift. Jake can come in, he just wanted to know for sure.
I think Clair may have done her calculation for the sushi bar tip-out incorrectly, because it doesn't make sense in the spreadsheet. I'll have her take a look again tomorrow. So her checkout is on the desk.
The Aloha terminal on the right in the server station went down and I had to hard reset it towards the end of service. It was right when Clair was trying to run a credit card. I pulled up the table on the left terminal and it showed that nothing had been run, so we ran it again on that terminal while the other one came back up and everything went through fine. It was fine after that, so I didn't call Aloha or anything... but just in case it comes up again, we should probably give them a call.
Any VIP's in?
Take's friends X 2
Comps& Void Detail:
Spill 1 Not so no Aki
Spill 1 Saporo - Flat
F&F - Veronica X3 Pork Belly nigiri
Employee Day Off - Vern
Owner Comp X2 "Bitches Brew" roll (Tarantula was rung in)
Server Misring - Dobbins - Shio Saba was supposed to be saba nigiri
Server misring - Krystin - Miso Ramen was supposed to be Vegan
Recovery 20% off for Ramen being cold (notes above)
Kome Bucks X $30
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6670
TY Dinner Sales: $7338
+/- : + $668 / + 10%
Dinner Covers: 246
Avg PPA: $29.83
Weather: Muggy, partly sunny and warm
Special events?: NCAA Tournament: Duke Vs. Kansas should have ended by 6/7PM
Who worked: C1: Kelly D.; C2: Clair; John H.; Justin; Krystin; Bar w/section: Grace & Camacho, H1: Melody; H2: Megan M.; Cocktail: Megan T.; FR: Hiroe; SA: Jake
Flow of Business, Cuts and Ticket Times: We started the night with a line that filled up about 1/3 of the restaurant and were full by 6PM. We were off the wait by 6:45PM for awhile and then back on from 7:25 - 7:45 and 8:15PM - 8:30PM with no one waiting more than half an hour. We did have a group come in at 8PM of 10-15 people, that ended up being only 10, but we got them sat by 9PM.
Ticket times all night were good from sushi bar and kitchen with the following exception:
We had a 20+ minute ticket on a 5 top that all ordered ramen. I helped John run it out to apologize and to make sure that they had everything that they needed. They told me that it was no problem and dug in. John checked back with them after a few minutes and they said that some of the ramen were not hot at all. I offered to remake them, but they said they tasted fine and that they would eat them. I ended up comping the 20% off of their bill as a recovery and they said they really appreciated it, but it wasn't necessary. They were way beyond understanding. In retrospect, I wish I would have given them some Kome Bucks to come try us again.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
The rice cooker at the sushi bar was not broken down from lunch today.
I ran a contest to try to get through the rest of the sparkling TX sake, but it doesn't seem to be selling well... no one handed in any receipts, and I only saw one or two actually go out tonight.
John H. was helpful all night tonight.
Megan T. had very little in cocktail sales tonight since we weren't really ever on a wait of more than 15 minutes. She kept busy running drinks for servers and helping to bus and reset tables.
We had a family of 4 come in at 9PM. They said that the had 8 people total. When Megan M. told them that we did not have something immediately available, they said that their other half wasn't here yet and that they wanted to sit down and eat and that the rest of their group could sit at another table when they arrived. So Megan sat them in the PDR. They ordered their full meal as soon as Justin approached their table. Then she walked into the regular dining area and started trying to move tables around. I asked her to please come up to the host stand to explain to me what she was trying to accomplish. English was not her first language, and she was on and off the phone with the people that she was trying to meet, so it was a struggle to finally get anything out of her. What it came down to was she did not want to wait for two tables to become available to sit together because the 3 other people she was with wanted to order immediately. So by the time her other 3 guests arrived, there were two tables together that we eventually moved them (and all of the food that they already ordered) to. It was a big hassle, and luckily it was not during our busy time, because it would have been too complicated to do. She and her family come in for lunch all the time, but it was very frustrating that she went around our seating policy and made kind of scene while doing so. In the end she was really appreciative and they all left happy, but I don't think any of them realized what they were doing. Justin did a fantastic job of being nice and accommodating through the whole process.
Jake pointed out that he is scheduled for tomorrow night on Hotschedules, but not on 7Shifts. Juan is scheduled for both the AM and PM shift in 7Shifts. I told Jake to call tomorrow morning and have Devin ask Juan if he is coming in for the PM shift. Jake can come in, he just wanted to know for sure.
I think Clair may have done her calculation for the sushi bar tip-out incorrectly, because it doesn't make sense in the spreadsheet. I'll have her take a look again tomorrow. So her checkout is on the desk.
The Aloha terminal on the right in the server station went down and I had to hard reset it towards the end of service. It was right when Clair was trying to run a credit card. I pulled up the table on the left terminal and it showed that nothing had been run, so we ran it again on that terminal while the other one came back up and everything went through fine. It was fine after that, so I didn't call Aloha or anything... but just in case it comes up again, we should probably give them a call.
Any VIP's in?
Take's friends X 2
Comps& Void Detail:
Spill 1 Not so no Aki
Spill 1 Saporo - Flat
F&F - Veronica X3 Pork Belly nigiri
Employee Day Off - Vern
Owner Comp X2 "Bitches Brew" roll (Tarantula was rung in)
Server Misring - Dobbins - Shio Saba was supposed to be saba nigiri
Server misring - Krystin - Miso Ramen was supposed to be Vegan
Recovery 20% off for Ramen being cold (notes above)
Kome Bucks X $30
R&M needs:
86'd items/ need more:
Sunday AM 3/25/18 recap
Written By: Dusten
LY Lunch Sales: 2380
TY Lunch Sales: 4079
+/- : 71% over LY and +$1699
Lunch Covers: 185
Avg PPA: 22.05
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 1.07%
Weather: overcast and high 70's
Special events?:
Who worked: John H, Ayaka, Marsha, Patrick Cl1, Sophia Cl2, Naoto bar, Juan SA, Abe FR, Veronica and Alyssa Hostin with Selah host training.
Flow of Business, Cuts and Ticket Times: Pretty slow start. Less than 40 covers by noon. The next hour picked up. A few large parties. Only a short wait for a couple of those as we put together tables. Stayed pretty full until just before close. I cut John and Naoto at 2pm, then 2 on at 2:30pm. Had one table send back a summertime roll because they "didn't know it had a sauce"
Specials:
3 Staff members that stood out (why/how): Juan spent a good amount of time in the bathroom. He disappeared from the floor fairly frequently and for sometimes extended periods of time. This didn't help his already lacking sense of urgency. Luckily we weren't crazy busy. I wasn't sure how to talk to him about this. I know we went through the same thing with Brittany.
Marsha seemed to handle herself well today. Very communicative and made no mistakes. Same for Ayaka. They're really good about asking questions when something isn't 100% clear.
Selah had both Alyssa and Veronica in her ear throughout the shift. Veronica says she's picking things up quickly and she coached her on her greeting.
Ben dropped off his chef's coats. They're in the office in a Gamestop bag.
Any VIP's in? Bea from The Grand,
Kome Crawl group,
Justin and Christine- Justin worked with Take-san getting the outside planters filled with life and irrigation.
Som Rob- he is having some pretty serious surgery coming up it sounds like
Rachael and Carlos with her parents.
Marsha spotted a "Proud Boy" among a fairly multicultural 6-top in her section. His face, among other members of the group have been posted by a number of SI folks on the Facebook and Instagram. Some far-right pro-western chauvinistic civilization ideology, but they are having some sort of meet up here in town and have been banned from several establishments including Hotel Vegas, Yellow Jacket and Volstead. Part of their initiation is to start fights in bars with those they see as opposite their cause. It seemed like the group was on a sort of triple-date situation. I doubted there being any incident here on a Sunday lunch, but I kept pretty close watch on him and followed up with Marsha after. Nothing further to report.
Comps& Void Detail: 1x sapporo spill- got knocked over at the bar.
green tea ice cream- server misring- meant parfait.
$15 kome bucks- promo cards
FNF gyoza for Bea (The Grand) from Naoto
bday tempura Ice cream
Owner Comp for Justin and Christine from Take
$20 Kome bucks from Grand Opening
Emp Day off for Chelsea
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2380
TY Lunch Sales: 4079
+/- : 71% over LY and +$1699
Lunch Covers: 185
Avg PPA: 22.05
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 1.07%
Weather: overcast and high 70's
Special events?:
Who worked: John H, Ayaka, Marsha, Patrick Cl1, Sophia Cl2, Naoto bar, Juan SA, Abe FR, Veronica and Alyssa Hostin with Selah host training.
Flow of Business, Cuts and Ticket Times: Pretty slow start. Less than 40 covers by noon. The next hour picked up. A few large parties. Only a short wait for a couple of those as we put together tables. Stayed pretty full until just before close. I cut John and Naoto at 2pm, then 2 on at 2:30pm. Had one table send back a summertime roll because they "didn't know it had a sauce"
Specials:
3 Staff members that stood out (why/how): Juan spent a good amount of time in the bathroom. He disappeared from the floor fairly frequently and for sometimes extended periods of time. This didn't help his already lacking sense of urgency. Luckily we weren't crazy busy. I wasn't sure how to talk to him about this. I know we went through the same thing with Brittany.
Marsha seemed to handle herself well today. Very communicative and made no mistakes. Same for Ayaka. They're really good about asking questions when something isn't 100% clear.
Selah had both Alyssa and Veronica in her ear throughout the shift. Veronica says she's picking things up quickly and she coached her on her greeting.
Ben dropped off his chef's coats. They're in the office in a Gamestop bag.
Any VIP's in? Bea from The Grand,
Kome Crawl group,
Justin and Christine- Justin worked with Take-san getting the outside planters filled with life and irrigation.
Som Rob- he is having some pretty serious surgery coming up it sounds like
Rachael and Carlos with her parents.
Marsha spotted a "Proud Boy" among a fairly multicultural 6-top in her section. His face, among other members of the group have been posted by a number of SI folks on the Facebook and Instagram. Some far-right pro-western chauvinistic civilization ideology, but they are having some sort of meet up here in town and have been banned from several establishments including Hotel Vegas, Yellow Jacket and Volstead. Part of their initiation is to start fights in bars with those they see as opposite their cause. It seemed like the group was on a sort of triple-date situation. I doubted there being any incident here on a Sunday lunch, but I kept pretty close watch on him and followed up with Marsha after. Nothing further to report.
Comps& Void Detail: 1x sapporo spill- got knocked over at the bar.
green tea ice cream- server misring- meant parfait.
$15 kome bucks- promo cards
FNF gyoza for Bea (The Grand) from Naoto
bday tempura Ice cream
Owner Comp for Justin and Christine from Take
$20 Kome bucks from Grand Opening
Emp Day off for Chelsea
R&M needs:
86'd items/ need more:
Saturday PM 3/24/18 Recap (Power Outage Night)
Written By: Annie
LY Dinner Sales: $8485
TY Dinner Sales: $9720
+/- :+ $894 / 11%
Dinner Covers: 314
Avg PPA: $30.96
Weather: Partly cloudy, warm and muggy
Special events?: Power outage night.
Who worked: C1: Krystin; C2: Dusten; Angela; Clair; Sophia; Zayn; FR: Hiroe; SAs: Beorn & Jake; H1: Megan T.; H2: Meoldy; CT: Alyssa
Flow of Business, Cuts and Ticket Times: We had a decent start, filling up the restaurant by 5:40PM. We had about 20 people on the wait list by the time the power went out at 6:15PM. The power was off for about 45 minutes. We had 2 tables sit it out and wait during that time period, so they were the first to get served once we resumed normal business flow. We also had several groups join the wait list during that time, so we filled up again by 7:15PM. A few 5-7 tops between 7:15PM and 8:46PM, but the wait was never past 45 minutes at any time since we basically started fresh at 6:45PM. The kitchen was pretty busy all night and did a great job of getting everything out. Sushi bar did well also! I cut Alyssa and Megan T. at 10PM when we went off the wait as well as the PDR servers, and went down to 2 servers at 10:15PM.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
Everyone did an outstanding job of communicating to their tables and to guests who were waiting what was going on during the power outage!
Thanks to Kazu and Spencer for holding up cell phone flashlights so that we could all see what we were doing with the credit card crash kits!
Zayn helped run food from the sushi bar and the kitchen all night.
Also, thank you to Jaime who was digging through the trash looking for a guest's retainer. The guest took the retainer out during his meal and wrapped it in a napkin. Then after they left, Beorn bussed the table and threw everything away. The guest came back in about 5 minutes after they left, but everything was already bussed. If, by some miracle, the retainer turns up, his number is on the bulletin board in the office.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $75
Birthday Dessert X1
Kitchen Error - 1 Yakitori that took about 15 minutes longer than the first yakitori that went out on the same ticket, ordered at the same time.
Server misring - Tamago nigiri - Zayn was supposed to ring in a Kome Tamago
F&F - "Chill"
Employee Day Off - Trejo from Ni-Kome
R&M needs:
86'd items/ need more:
LY Dinner Sales: $8485
TY Dinner Sales: $9720
+/- :+ $894 / 11%
Dinner Covers: 314
Avg PPA: $30.96
Weather: Partly cloudy, warm and muggy
Special events?: Power outage night.
Who worked: C1: Krystin; C2: Dusten; Angela; Clair; Sophia; Zayn; FR: Hiroe; SAs: Beorn & Jake; H1: Megan T.; H2: Meoldy; CT: Alyssa
Flow of Business, Cuts and Ticket Times: We had a decent start, filling up the restaurant by 5:40PM. We had about 20 people on the wait list by the time the power went out at 6:15PM. The power was off for about 45 minutes. We had 2 tables sit it out and wait during that time period, so they were the first to get served once we resumed normal business flow. We also had several groups join the wait list during that time, so we filled up again by 7:15PM. A few 5-7 tops between 7:15PM and 8:46PM, but the wait was never past 45 minutes at any time since we basically started fresh at 6:45PM. The kitchen was pretty busy all night and did a great job of getting everything out. Sushi bar did well also! I cut Alyssa and Megan T. at 10PM when we went off the wait as well as the PDR servers, and went down to 2 servers at 10:15PM.
Specials: Redfish Salad
3 Staff members that stood out (why/how):
Everyone did an outstanding job of communicating to their tables and to guests who were waiting what was going on during the power outage!
Thanks to Kazu and Spencer for holding up cell phone flashlights so that we could all see what we were doing with the credit card crash kits!
Zayn helped run food from the sushi bar and the kitchen all night.
Also, thank you to Jaime who was digging through the trash looking for a guest's retainer. The guest took the retainer out during his meal and wrapped it in a napkin. Then after they left, Beorn bussed the table and threw everything away. The guest came back in about 5 minutes after they left, but everything was already bussed. If, by some miracle, the retainer turns up, his number is on the bulletin board in the office.
Any VIP's in?
Comps& Void Detail:
Kome Bucks X $75
Birthday Dessert X1
Kitchen Error - 1 Yakitori that took about 15 minutes longer than the first yakitori that went out on the same ticket, ordered at the same time.
Server misring - Tamago nigiri - Zayn was supposed to ring in a Kome Tamago
F&F - "Chill"
Employee Day Off - Trejo from Ni-Kome
R&M needs:
86'd items/ need more:
Saturday, March 24, 2018
Sat AM Recap 3/24/18
Written By: Leary
LY Lunch Sales: 1915
TY Lunch Sales: 2699
+/- : +784, +41%
Lunch Covers: 126
Avg PPA: 21.46
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% (that's great to see on a Friday night!)
Weather: Cloudy and dreary morninng, the sun started to come out in the afternoon
Special events?:
Who worked:
Zayn, Marsha, John H, Pat, Kelly D, Johnny Cl, Beorn tr Matt & Juan SA, Melody tr Selah &
Alyssa H
Flow of Business, Cuts and Ticket Times:
One of the slowest Saturdays I've ever worked, but the sales ended up being ok at the end. Looks like it was incredibly slow last year as well, but the blog said the weather was amazing. Maybe everyone is taking it easy after SXSW and spring break. Only about half full by 1pm, and that was our busiest pop of the day. Hoping for a late pop, but it never happened. Held at about 1/4 full after 1. I cut Zayn and Alyssa at 1 since they were doubles, and went 3 on at 2pm. Ticket times were great. Everyone was pretty unchallenged today.
Specials:
3 Staff members that stood out (why/how):
-Beorn said Matt is doing really well. Very comfortable holding a tray, detail oriented, and seems to retain knowledge quickly. I think he'll make a great addition to the team.
-Pretty slow first train for Selah (Say-La), but that allowed Melody and Alyssa to explain a lot about the finer points of the position.
Any VIP's in?
Comps& Void Detail:
-A guest changed mind comp for a lady that ordered shrimp tempura and when it arrived she said she wanted a shrimp tempura roll. Zayn had repeated the order back. The lady apologized and said she was extra spacey today.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1915
TY Lunch Sales: 2699
+/- : +784, +41%
Lunch Covers: 126
Avg PPA: 21.46
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0% (that's great to see on a Friday night!)
Weather: Cloudy and dreary morninng, the sun started to come out in the afternoon
Special events?:
Who worked:
Zayn, Marsha, John H, Pat, Kelly D, Johnny Cl, Beorn tr Matt & Juan SA, Melody tr Selah &
Alyssa H
Flow of Business, Cuts and Ticket Times:
One of the slowest Saturdays I've ever worked, but the sales ended up being ok at the end. Looks like it was incredibly slow last year as well, but the blog said the weather was amazing. Maybe everyone is taking it easy after SXSW and spring break. Only about half full by 1pm, and that was our busiest pop of the day. Hoping for a late pop, but it never happened. Held at about 1/4 full after 1. I cut Zayn and Alyssa at 1 since they were doubles, and went 3 on at 2pm. Ticket times were great. Everyone was pretty unchallenged today.
Specials:
3 Staff members that stood out (why/how):
-Beorn said Matt is doing really well. Very comfortable holding a tray, detail oriented, and seems to retain knowledge quickly. I think he'll make a great addition to the team.
-Pretty slow first train for Selah (Say-La), but that allowed Melody and Alyssa to explain a lot about the finer points of the position.
Any VIP's in?
Comps& Void Detail:
-A guest changed mind comp for a lady that ordered shrimp tempura and when it arrived she said she wanted a shrimp tempura roll. Zayn had repeated the order back. The lady apologized and said she was extra spacey today.
R&M needs:
86'd items/ need more:
Friday pm recap 3.23.18
Written By: Devin Steuerwald
LY Dinner Sales: 8024.00
TY Dinner Sales: 11,106.00 (record?)
+/- :
Dinner Covers: 324 (record?)
Avg PPA: 34.28
Weather: mostly cloudy currently its 67 the high today was 79
Special events?: n/a
Who worked: Dusten (CL1), John H (CL2), Ayaka, Angela, Kelly D, Zayn, Lindsey and Johnny (bar), Jake (SA1), Beorn (SA2), Melody (H1), Megan M (H2) Alyssa (ct)
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door we went on a full wait by 5:45. We got a lot of larger parties tonight, 3 6 top and 6 5 tops. for the most part we stayed on a 45-60 for 2 tops and 60-75 min for 3+, wait for most of the night. It started to slow down a little around 9 pm when the wait went down to 35-45 min. We came off the wait at 10:20. Ticket times were mostly great, there were a few items that took a little longer at the height of the rush but nothing that needed to be comped or was complained about. The sushi bar and the kitchen did a great job tonight!
did a $95 payout for Vince's reimbursements for groceries
We need to keep an empty miso bag for cleaning the machine. We need to keep it filled with water and in the drink cooler. otherwise mold will grow in the bag.
Vince had a stosh who he offered a job, Mike is coming in tomorrow to fill out paperwork. we need to add 6-8:45 in hours once he is in the system.
we ordered pizza tonight, I ordered from Papa johns I was able to get 12 L pizzas for $160 (inc tip) that about half what we pay at east side....
Specials:
TX redfish- 15 sold
3 Staff members that stood out (why/how):
Jake was a beast tonight helping out by making water glasses and busing really fast tonight!
Abe did a great job in the window tonight, there were a couple of times it got really busy and he just kept his head down and got through it!
Kelly D was very helpful tonight, I saw her busing outside her section and running other peoples food a lot.
Any VIP's in?
Greg from the Alamo
Annie and her BF
Ruthie's parents
Comps& Void Detail:
FnF- Greg from the Alamo
FnF- Annie gift from kitchen
Emp day off- Annie
bday- X2
Kome bucks- $60 ( X4 $15)
R&M needs:
86'd items/ need more:
LY Dinner Sales: 8024.00
TY Dinner Sales: 11,106.00 (record?)
+/- :
Dinner Covers: 324 (record?)
Avg PPA: 34.28
Weather: mostly cloudy currently its 67 the high today was 79
Special events?: n/a
Who worked: Dusten (CL1), John H (CL2), Ayaka, Angela, Kelly D, Zayn, Lindsey and Johnny (bar), Jake (SA1), Beorn (SA2), Melody (H1), Megan M (H2) Alyssa (ct)
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door we went on a full wait by 5:45. We got a lot of larger parties tonight, 3 6 top and 6 5 tops. for the most part we stayed on a 45-60 for 2 tops and 60-75 min for 3+, wait for most of the night. It started to slow down a little around 9 pm when the wait went down to 35-45 min. We came off the wait at 10:20. Ticket times were mostly great, there were a few items that took a little longer at the height of the rush but nothing that needed to be comped or was complained about. The sushi bar and the kitchen did a great job tonight!
did a $95 payout for Vince's reimbursements for groceries
We need to keep an empty miso bag for cleaning the machine. We need to keep it filled with water and in the drink cooler. otherwise mold will grow in the bag.
Vince had a stosh who he offered a job, Mike is coming in tomorrow to fill out paperwork. we need to add 6-8:45 in hours once he is in the system.
we ordered pizza tonight, I ordered from Papa johns I was able to get 12 L pizzas for $160 (inc tip) that about half what we pay at east side....
Specials:
TX redfish- 15 sold
3 Staff members that stood out (why/how):
Jake was a beast tonight helping out by making water glasses and busing really fast tonight!
Abe did a great job in the window tonight, there were a couple of times it got really busy and he just kept his head down and got through it!
Kelly D was very helpful tonight, I saw her busing outside her section and running other peoples food a lot.
Any VIP's in?
Greg from the Alamo
Annie and her BF
Ruthie's parents
Comps& Void Detail:
FnF- Greg from the Alamo
FnF- Annie gift from kitchen
Emp day off- Annie
bday- X2
Kome bucks- $60 ( X4 $15)
R&M needs:
86'd items/ need more:
Friday, March 23, 2018
Friday AM Recap 3/23/18
Written By: Leary
LY Lunch Sales: 2797
TY Lunch Sales: 2696
+/- : -101, 4%
Lunch Covers: 154
Avg PPA: 17.51
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 6.5%
Weather: Warm, humid, and cloudy
Special events?:
Who worked:
Zayn, John, Mandy, Sophia, Krystin, Clair Cl, Jake tr Matt SA, Veronica H, Beorn FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch today. We didn't really fill up until after 12, but stayed pretty much full until 130. Several larger tables today; 2 8-tops, 1 7-top, and a couple of 5-tops. Wish the sales would have been a little higher, but tables weren't spending a lot today. I saw several people splitting items today. Ticket times were good.
-Had a scare with the rice cookers not working today. Josh let me know about 10 minutes before service. After finishing a batch by manually holding the buttons down it seemed to work ok. Once they were refilled and reset it seemed ok. Spencer and Vince both let know they have to be positioned just right to work properly. We're thinking the table was knocked into while the last batch was finishing up.
-Tamago was a little weird today. Mary was good about questioning the look before stamping it. It was very dark in the middle. I was told that it wasn't cooled enough before putting in the fridge. They're were enough ok looking pieces to get us by. Kazu will make more tomorrow.
Specials:
3 Staff members that stood out (why/how):
-Matt seemed to do well for his first train for SA. He has another train with Beorn tomorrow and should be good to go for next week. His first solo shift is next Tuesday lunch.
-Beorn seemed to do well in the window today.
-Veronica did well solo at the host stand today with a little help.
Any VIP's in?
-Kayo
-Rob
-Home Away Group
Comps& Void Detail:
-Owner Comp
-$30 in Kome Bucks
R&M needs:
-Rodrigo fixed the drain behind the noodle cooker today.
-Gemini was out here, and left without touching base with me. It also seems that none of the inconsistency issues have been fixed. I called Shad, the service manager, and gave him an earful. One unit is working at half capacity and is a manufacturer warranty issue that I understand takes time, but the other 2 units still are not reading or working properly. He promised that someone would be out Monday morning to replace the dreaded thermostats in the office, and test the sensors.
86'd items/ need more:
LY Lunch Sales: 2797
TY Lunch Sales: 2696
+/- : -101, 4%
Lunch Covers: 154
Avg PPA: 17.51
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 6.5%
Weather: Warm, humid, and cloudy
Special events?:
Who worked:
Zayn, John, Mandy, Sophia, Krystin, Clair Cl, Jake tr Matt SA, Veronica H, Beorn FR
Flow of Business, Cuts and Ticket Times:
It was a decent lunch today. We didn't really fill up until after 12, but stayed pretty much full until 130. Several larger tables today; 2 8-tops, 1 7-top, and a couple of 5-tops. Wish the sales would have been a little higher, but tables weren't spending a lot today. I saw several people splitting items today. Ticket times were good.
-Had a scare with the rice cookers not working today. Josh let me know about 10 minutes before service. After finishing a batch by manually holding the buttons down it seemed to work ok. Once they were refilled and reset it seemed ok. Spencer and Vince both let know they have to be positioned just right to work properly. We're thinking the table was knocked into while the last batch was finishing up.
-Tamago was a little weird today. Mary was good about questioning the look before stamping it. It was very dark in the middle. I was told that it wasn't cooled enough before putting in the fridge. They're were enough ok looking pieces to get us by. Kazu will make more tomorrow.
Specials:
3 Staff members that stood out (why/how):
-Matt seemed to do well for his first train for SA. He has another train with Beorn tomorrow and should be good to go for next week. His first solo shift is next Tuesday lunch.
-Beorn seemed to do well in the window today.
-Veronica did well solo at the host stand today with a little help.
Any VIP's in?
-Kayo
-Rob
-Home Away Group
Comps& Void Detail:
-Owner Comp
-$30 in Kome Bucks
R&M needs:
-Rodrigo fixed the drain behind the noodle cooker today.
-Gemini was out here, and left without touching base with me. It also seems that none of the inconsistency issues have been fixed. I called Shad, the service manager, and gave him an earful. One unit is working at half capacity and is a manufacturer warranty issue that I understand takes time, but the other 2 units still are not reading or working properly. He promised that someone would be out Monday morning to replace the dreaded thermostats in the office, and test the sensors.
86'd items/ need more:
Thursday, March 22, 2018
Thursday PM Recap 3.22.18
Written By: Devin Steuerwald
LY Dinner Sales: 6392.00
TY Dinner Sales: 7739.00
+/- : +1347.00, +21%
Dinner Covers: 249
Avg PPA: 31.08
Weather: Mostly cloudy currently the high will be 79 clear tonight with a low of 61
Special events?:n/a
Who worked: Dusten (CL1), John (CL2), Krystin, Kelly D, Ellen, Angela, Grace and Johnny (bar), Abe (FR), Melody (H1), Veronica (H2), Alyssa (CT), Beorn (SA2), John (SA1)
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the door tonight. We went on a wait by 6:45. the wait stayed pretty small at first only 20-25 min. by 8 pm the wait had grown to about 30-40 min. Lots of big tops tonight with a 7, 10, and a couple of 5 tops. we came off the wait at 9:05. Cut H1, CT, SA1, and went three on the floor till close. All ticket times were great and all plates went out looking great.
We had a guest send back their hamachi sashimi X2 because they said it tasted off. Toshi said he had just opened a new package and that it tasted fine to him. I went over to the table and apologized and gave them two pieces of Hamatoro as a recovery. they seemed happy.
Ellen had a few guests send back items tonight. the first was a spooky roll the guest said she didn't like the amount of tuna in it, the second was a Moscow mule the guest didn't finish when she asked the guest said it didn't taste right.
Dobbins had a table order a gogo roll and when it came out they asked if the gogo sauce was hot because she doesn't handle it well. When dobbins explained the sauce the guest asked if we could remake it without the gogo sauce.
Specials:
3 Staff members that stood out (why/how):
Grace and Johnny rocked the bar tonight, even finding time to help outside the bar.
Melody and veronica did a great job at the host stand tonight, helping out Alyssa with cocktailing and they had great quote times.
Any VIP's in?
Comps& Void Detail:
kome bucks- X3 $45
dnl- moscow mule (see above note)
dnl- spooky roll ( see above note)
dnl- gogo roll (see above note)
seasonal promo- edamame
spill- dickle rye
R&M needs:
sushi bar lowboy is leaking condensation again, we might need to get someone out to look at it in the morning.
86'd items/ need more:
uni
LY Dinner Sales: 6392.00
TY Dinner Sales: 7739.00
+/- : +1347.00, +21%
Dinner Covers: 249
Avg PPA: 31.08
Weather: Mostly cloudy currently the high will be 79 clear tonight with a low of 61
Special events?:n/a
Who worked: Dusten (CL1), John (CL2), Krystin, Kelly D, Ellen, Angela, Grace and Johnny (bar), Abe (FR), Melody (H1), Veronica (H2), Alyssa (CT), Beorn (SA2), John (SA1)
Flow of Business, Cuts and Ticket Times:
Steady start with a line at the door tonight. We went on a wait by 6:45. the wait stayed pretty small at first only 20-25 min. by 8 pm the wait had grown to about 30-40 min. Lots of big tops tonight with a 7, 10, and a couple of 5 tops. we came off the wait at 9:05. Cut H1, CT, SA1, and went three on the floor till close. All ticket times were great and all plates went out looking great.
We had a guest send back their hamachi sashimi X2 because they said it tasted off. Toshi said he had just opened a new package and that it tasted fine to him. I went over to the table and apologized and gave them two pieces of Hamatoro as a recovery. they seemed happy.
Ellen had a few guests send back items tonight. the first was a spooky roll the guest said she didn't like the amount of tuna in it, the second was a Moscow mule the guest didn't finish when she asked the guest said it didn't taste right.
Dobbins had a table order a gogo roll and when it came out they asked if the gogo sauce was hot because she doesn't handle it well. When dobbins explained the sauce the guest asked if we could remake it without the gogo sauce.
Specials:
3 Staff members that stood out (why/how):
Grace and Johnny rocked the bar tonight, even finding time to help outside the bar.
Melody and veronica did a great job at the host stand tonight, helping out Alyssa with cocktailing and they had great quote times.
Any VIP's in?
Comps& Void Detail:
kome bucks- X3 $45
dnl- moscow mule (see above note)
dnl- spooky roll ( see above note)
dnl- gogo roll (see above note)
seasonal promo- edamame
spill- dickle rye
R&M needs:
sushi bar lowboy is leaking condensation again, we might need to get someone out to look at it in the morning.
86'd items/ need more:
uni
Thursday A.M. 03/22/18
Written By: Drew
LY Lunch Sales: $1864
TY Lunch Sales: $2161
+/- : +16%
Lunch Covers: 109
Avg PPA: $19.83
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 8.67%
Weather:
-Beautiful 73 degrees!
Special events?:
Who worked:
-Ellen, John, Kelly D, Krystin, Justin(CL1), Mandy(CL2), Abe(FR), Brittany(H), Juan(SA), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Hand a handful of tables come in from open til 12 pm, but we never got full only got up to about 3/4 full. By 1 I cut 2 doubles and by 1:30 I cut down to closers.
-Had a woman named Vivian who every one knows and seems to be a regular and has a reputation for complaining. I asked her how everything was in passing and she said good. But had a lot to complain about to Lindsey not only about the new location of Kome but also Ni-Kome and i do remember her coming into to Ni-Kome and just complaining the whole time. I tried to make her experience as positive as possible there as well. She claims to hate our new reservation policy, our lack of salt and pepper packets at Ni-kome, our no substitutions policy.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out. Everyone just kind of cruised on by.
-Lindsey did help out the host stand a lot so there's that. She was answering the phone like crazy!
Any VIP's in?
-Some staff members of Child Inc.
-Anthony former employee
Comps& Void Detail:
-FNF x Child Inc staff
R&M needs:
-Drain is cleaned under the dish area. (Please make sure the drain filters by dish area is not taken out)
-Gemini stood Leary up this morning he will follow up with them.
86'd items/ need more:
LY Lunch Sales: $1864
TY Lunch Sales: $2161
+/- : +16%
Lunch Covers: 109
Avg PPA: $19.83
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 8.67%
Weather:
-Beautiful 73 degrees!
Special events?:
Who worked:
-Ellen, John, Kelly D, Krystin, Justin(CL1), Mandy(CL2), Abe(FR), Brittany(H), Juan(SA), Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Hand a handful of tables come in from open til 12 pm, but we never got full only got up to about 3/4 full. By 1 I cut 2 doubles and by 1:30 I cut down to closers.
-Had a woman named Vivian who every one knows and seems to be a regular and has a reputation for complaining. I asked her how everything was in passing and she said good. But had a lot to complain about to Lindsey not only about the new location of Kome but also Ni-Kome and i do remember her coming into to Ni-Kome and just complaining the whole time. I tried to make her experience as positive as possible there as well. She claims to hate our new reservation policy, our lack of salt and pepper packets at Ni-kome, our no substitutions policy.
Specials:
3 Staff members that stood out (why/how):
-No one really stood out. Everyone just kind of cruised on by.
-Lindsey did help out the host stand a lot so there's that. She was answering the phone like crazy!
Any VIP's in?
-Some staff members of Child Inc.
-Anthony former employee
Comps& Void Detail:
-FNF x Child Inc staff
R&M needs:
-Drain is cleaned under the dish area. (Please make sure the drain filters by dish area is not taken out)
-Gemini stood Leary up this morning he will follow up with them.
86'd items/ need more:
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