Fri PM 1.3.14

LY Dinner Sales: $4768
TY Dinner Sales: $5609
+/- : up 18%


Weather:Chilly. but not frigid

Any Special events going on?: weekend after a holiday

Who worked?:
Esther, Eileen, Alex, Jason, Taylor CL. Kaori FR, Perfaijer SA, Nagisa host, Lindsey host/CT

Flow of Business, Cuts and Ticket Times:
Slow to start, then on a wait at 6:45 for about an hour and a half. Really mellow tonight, and by 10pm the restaurant was empty. Cut support at 9:45, cut down to 2 at 9:30. Just Taylor after 10. Only 1 table came in between 10-11. Such an odd night. Certainly a result of new years resolutions. There there's this guy, below, who's resolution, apparently, was to be rude to people. Note: you do not have to read this recap below if you are A. Jason Umlas. B. Kayo. or C. neither of the above . At this point it holds no weight, since I wrote it in the case that we would get a retaliation phone call or email, one of which has already been written and responded to.

This has now been addressed, but I wrote it after the instance to keep all recounts clear....then his girlfriend emailed me. I have now dealt with the wrath that is this couple, but here is what happened anyway:
Had a guy call around 8pm during the height of business and want to place his name on the list ahead of time. I told him that I couldn't place his name on the wait list until he was here. He was very persistent about getting his name on the list and said he was a party of 10 and wanted to eat at 8:30. I told him that I needed at least one member of the party to arrive in order to be placed on the list.  I told him that if they arrived right now I would quote them a half hour to 45 minutes, but it may change all depending on when they arrive. But he was very insistent on having his name added ahead of time. I apologized for the inconvenience but again told him that if at least one person could arrive and get their name on the list, we would be able to move forward. After going back and forth he was starting to get pushy and rude. Then he said "well I guess you just don't take reservations then", I said that we do, and that perhaps I had spoken to someone else in his party earlier this evening, when they asked for a 10 top reservation, and unfortunately we were booked already. He said that no, no one in his party called ahead of him. Then, very genuinely, and mostly out of shock that we had that many large parties coming in tonight, I said, "Wow, another party of 10, y'all are really partying!" and that is when he got upset, and thanked me for the sarcastic comment. I was really taken aback and I promised him that I wasn't being sarcastic, then I told him about the other 10 top I had waiting in the lobby currently and that I was only commenting on the number of large parties out tonight. He didn't seem to think I was being genuine, and asked for my name and hung up. So....there's that.

Any VIP's in?
Ray McGuire and his wife. 

Comps of note:
Just a FNF to Ray. 

R&M needs?:
So, I was noticing how our building is so dark out front. And that the light in front of the faux door is a motion sensor light so it just goes off and on randomly. What if we got LED string lights and put them up under the gutter, to illuminate the building a little. Or something. I think we could use a little more light focused on us, to make us stand out a little better on the strip. Any ideas?

86'd items/ need more?
Clorox wipes for the bathrooms (next HEB or Rest Depot trip)