UWritten By:Leary
LY Dinner Sales: $4941
Projected Sales: $5283 (+$275.18)
TY Dinner Sales: $5558.18
+/- : +$617.18, +12%
Dinner Covers: 170
Avg PPA: $32.70
Weather: Rainy and Mild, upper to mid 50s
Any Special events going on?: Monday before SXSW
Who worked?: Mandy, Joel, Sayo, Miho, Kate Cl, Ruthy H, Hiroe FR, Kaori w/ Saki SA
Flow of Business, Cuts and Ticket Times:
It was a good Monday night. On a wait by 630, and stayed on a steady 20-25 min until a little after 9. Kitchen got a couple good pops, and handled it well for Hector being new and Kelby new to yaki station. Hector can hustle, but needs to work on consistency. Talked to Daniel after the shift about it. Sushi bar tickets were solid. The spec roll was popular. The 3rd highest selling roll behind sunshine and crunchy dynamite. No issues besides the regulars not liking the tar tar. Went 2 on at 910. 1 on at 940. Cut host at 930.
Specials?
Bitches Brew Special Roll- 20!
T Nigiri Set- 3
T Carpaccio- 3
3 Staff members that stood out (why/how):
Saki is very focused. I think she'll be fine for her first solo shift tonight.
Mandy did a great job taking care of alamo managers tonight. I can always count on her to give excellent service.
Miho solid as always
Any VIP's in?
Ransom & David
Old SA Jonathan came in with his mom
Scott and Carolyn
Howard GM of Alamo Village
Comps& Void Detail:
-Had the Alamo Manager Dinner Tonight, and they paid in trade. The computer wouldn't allow me to put multiple comps on the tab except for emp comps and owner comp. I comped the ticket to owner comp.
- Comped a Tuna Tar Tar DNL for the older couple that always comes in, Scott & Carolyn ? I believe. They said they really didn't care for it, but everything else was good as usually.
Several test voids for new special buttons
R&M needs?:
The large white plastic round plates in the kitchen (Ika Yaki Plate) are looking really grimy and stained. We should bleach those sometime this week.
86'd items/ need more?
Monday, March 9, 2015
Monday AM 3/9/15
Written By:Dusten
LY Lunch Sales:2263
Projected Sales:1613
TY Lunch Sales:1568
+/- :31% down from LY and $45 under projected.
Lunch Covers: 92
Avg PPA: 17.04
Previous Days Labor %:19%
Previous Days Comps %: 7.51 controllable
Weather: cold and wet and wet and wet
Any Special events going on?:
Who worked?: Clair, Amanda, Krystin, Johnny CL, Junko Host and Hiroe FR
Flow of Business, Cuts and Ticket Times:started out slow. picked up a bit around noon. We were full around 12:30pm. Went on a short wait due to incomplete parties. By 1pm we were still pretty full but things had calmed down so I cut Mandy. I cut Krystin at 1:30 and Clair at 1:45. No ticket time issues. Smooth sailing through calm ses.
Specials?
3 Staff members that stood out (why/how): Clair was very helpful today assisting Jason and other servers. Mandy and Johnny both came to me with checks needing to be reopened. Luckily the tables were regulars and understanding.
Any VIP's in? Rachel. Jackie, some lunch regulars- familiar faces.
Comps& Void Detail: none!
R&M needs?:
86'd items/ need more?lots of chipped ramen bowls and tea pots
LY Lunch Sales:2263
Projected Sales:1613
TY Lunch Sales:1568
+/- :31% down from LY and $45 under projected.
Lunch Covers: 92
Avg PPA: 17.04
Previous Days Labor %:19%
Previous Days Comps %: 7.51 controllable
Weather: cold and wet and wet and wet
Any Special events going on?:
Who worked?: Clair, Amanda, Krystin, Johnny CL, Junko Host and Hiroe FR
Flow of Business, Cuts and Ticket Times:started out slow. picked up a bit around noon. We were full around 12:30pm. Went on a short wait due to incomplete parties. By 1pm we were still pretty full but things had calmed down so I cut Mandy. I cut Krystin at 1:30 and Clair at 1:45. No ticket time issues. Smooth sailing through calm ses.
Specials?
3 Staff members that stood out (why/how): Clair was very helpful today assisting Jason and other servers. Mandy and Johnny both came to me with checks needing to be reopened. Luckily the tables were regulars and understanding.
Any VIP's in? Rachel. Jackie, some lunch regulars- familiar faces.
Comps& Void Detail: none!
R&M needs?:
86'd items/ need more?lots of chipped ramen bowls and tea pots
Sunday, March 8, 2015
Sunday 3/8/15 PM
Written By: Dusten
LY Dinner Sales: 5783
Projected Sales: 5180
TY Dinner Sales: 5644
+/- :$464 over projected but 2% down from LY.
Dinner Covers: 199
Avg PPA: 28.36
Weather: cold and wet
Any Special events going on?:Women's Day... did not know that was a thing.
Who worked?:Sayo, Joel, Camacho, Mandy, Kate CL, Hiroe FR, Jason SA and Grace Host
Flow of Business, Cuts and Ticket Times:busy from the start. 43 covers upon opening and we were full within the first 30 minutes. The wait started to let up around 9pm and I cut Joel and Sayo then. I cut Mandy at 9:30 and closed with 2. There was only one notably long ticket time and that was for a Sake kasu yaki. Kate brought it to my attention... 37 minute ticket time plus the re-make. I went to the back and it was burnt. Had the kitchen re-make it, comped it and the table was happy. They went on to order more food and drinks.
-There has been an ongoing issue for several days with the sushi bar not handing over orders to guests at the bar. I noticed it this weekend when I worked and it has been happening to Kate including tonight. I asked Toshi and Kazu if there has been some sort of change in policy, because it is happening from ichi-ban station on down to the maki stations as well. Kelby admitted he hadn't really been paying attention to the table numbers to see if it was sushi bar or elsewhere. In any case once I raised the issue it seemed to be remedied. It wouldn't bother the closers so much (at least Kate and I) if we knew what to expect, instead of our tables asking about their food and us discovering it at the end of the bar sitting for who knows how long with the A's and B's sushi... that and if our tip-out was the same as the other servers.
Specials? 2 kitchen special, 4 tsukiji set, 6 tsukiji carpaccio, 7 smoking sashimi, 7 all star
3 Staff members that stood out (why/how):I was pretty impressed with everyone tonight. No one lost their composure. I guess Camacho had the fewest of misrings. Grace may be occaisionally distracted and have a lot going on, but she is an absolute pro at keeping her game-face on while dealing with guests. I see room for improvement, but plenty of potential. Jason SA seemed to come undone a little at the end of the night. He had a very pained expression. I asked him about it he just complained of his shoulder hurting from tray carrying. He pulled through fine.
Any VIP's in? My good friend Trina came in. She works at the Continental Club. Her boyfriend Matt said he comes in for lunch frequently but they'd never been for dinner.
Josh Row came in with his lady friend (he's the one that painted the Sa-Ten sign.)
Krystin came in with her brother and their respective boyfriends. She unloaded a grip of Kome bucks to cover their dinner.
Diego (old ramen guy) came in with his lady.
Comps& Void Detail: $110 kome bucks from Krystin... I left them in the office for verification!
-3 pork belly nigiri for a table that waited about 20 minutes over their quote. They were very gracious and happy from then on.
-void ika yaki- joel rang in one for himself and noticed the price was still $10. I corrected it.
-15% FNF discounts for Josh Row and Trina- separate tables
-Void salmon box- Kate had a girl order one and then inform her that she has a shellfish allergy once it hit the table. Kazu verified that there is in fact some sort of shellfish in the Krab salad.
-several birthday desserts tonight. parfait, apply pie spring roll, a dango and I feel like there may have been another parfait.
-voided a kastuo nigiri- table changed mind after they found out tsukiji set they ordered also had katsuo piece.
-Sake Kasu Yaki mentioned earlier. Long ticket time.
R&M needs?:Ladies room soap dispenser is leaking. I told Grace not to refill it. The twine holding the open/close sign broke. I rigged it up in the moment using electrical tape. Don't know where we hide the twine, but I'd be happy to re-string it tomorrow.
86'd items/ need more? pear moonstone sparkler.
LY Dinner Sales: 5783
Projected Sales: 5180
TY Dinner Sales: 5644
+/- :$464 over projected but 2% down from LY.
Dinner Covers: 199
Avg PPA: 28.36
Weather: cold and wet
Any Special events going on?:Women's Day... did not know that was a thing.
Who worked?:Sayo, Joel, Camacho, Mandy, Kate CL, Hiroe FR, Jason SA and Grace Host
Flow of Business, Cuts and Ticket Times:busy from the start. 43 covers upon opening and we were full within the first 30 minutes. The wait started to let up around 9pm and I cut Joel and Sayo then. I cut Mandy at 9:30 and closed with 2. There was only one notably long ticket time and that was for a Sake kasu yaki. Kate brought it to my attention... 37 minute ticket time plus the re-make. I went to the back and it was burnt. Had the kitchen re-make it, comped it and the table was happy. They went on to order more food and drinks.
-There has been an ongoing issue for several days with the sushi bar not handing over orders to guests at the bar. I noticed it this weekend when I worked and it has been happening to Kate including tonight. I asked Toshi and Kazu if there has been some sort of change in policy, because it is happening from ichi-ban station on down to the maki stations as well. Kelby admitted he hadn't really been paying attention to the table numbers to see if it was sushi bar or elsewhere. In any case once I raised the issue it seemed to be remedied. It wouldn't bother the closers so much (at least Kate and I) if we knew what to expect, instead of our tables asking about their food and us discovering it at the end of the bar sitting for who knows how long with the A's and B's sushi... that and if our tip-out was the same as the other servers.
Specials? 2 kitchen special, 4 tsukiji set, 6 tsukiji carpaccio, 7 smoking sashimi, 7 all star
3 Staff members that stood out (why/how):I was pretty impressed with everyone tonight. No one lost their composure. I guess Camacho had the fewest of misrings. Grace may be occaisionally distracted and have a lot going on, but she is an absolute pro at keeping her game-face on while dealing with guests. I see room for improvement, but plenty of potential. Jason SA seemed to come undone a little at the end of the night. He had a very pained expression. I asked him about it he just complained of his shoulder hurting from tray carrying. He pulled through fine.
Any VIP's in? My good friend Trina came in. She works at the Continental Club. Her boyfriend Matt said he comes in for lunch frequently but they'd never been for dinner.
Josh Row came in with his lady friend (he's the one that painted the Sa-Ten sign.)
Krystin came in with her brother and their respective boyfriends. She unloaded a grip of Kome bucks to cover their dinner.
Diego (old ramen guy) came in with his lady.
Comps& Void Detail: $110 kome bucks from Krystin... I left them in the office for verification!
-3 pork belly nigiri for a table that waited about 20 minutes over their quote. They were very gracious and happy from then on.
-void ika yaki- joel rang in one for himself and noticed the price was still $10. I corrected it.
-15% FNF discounts for Josh Row and Trina- separate tables
-Void salmon box- Kate had a girl order one and then inform her that she has a shellfish allergy once it hit the table. Kazu verified that there is in fact some sort of shellfish in the Krab salad.
-several birthday desserts tonight. parfait, apply pie spring roll, a dango and I feel like there may have been another parfait.
-voided a kastuo nigiri- table changed mind after they found out tsukiji set they ordered also had katsuo piece.
-Sake Kasu Yaki mentioned earlier. Long ticket time.
R&M needs?:Ladies room soap dispenser is leaking. I told Grace not to refill it. The twine holding the open/close sign broke. I rigged it up in the moment using electrical tape. Don't know where we hide the twine, but I'd be happy to re-string it tomorrow.
86'd items/ need more? pear moonstone sparkler.
SundayAM 3.8.15
Written By: Elizabeth
LY Lunch Sales: $2084
Projected Sales: $1984
TY Lunch Sales: $2108
+/- : +1% LY and +$124 PS
Lunch Covers: 121
Avg PPA: $17.42
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 25.97% of that being controllable. There were definitely some
Weather: 50's and raining
Any Special events going on?: Daylight Savings, a.k.a: the day with one less hour, a.k.a: when time said "screw you and your lousy sleep, I'm doin' me"
Who worked?: Sayo, Joel, Clair, Alex CL> Grace host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Though I thought we would have a slow start it wasn't nearly as slow as I anticipated. Had about 4 tables right at open, then a steady flow after that. One here, one there. We never went on a wait but we were full for a good hour. Nothing crazy. Had a Bento for A8 that went missing but other than that there were no long ticket times. Cut Sayo at 1:45 and went 2 on at 2:15. Clair and Alex got a small pop towards the end, but again, nothing crazy. A nice, low key Sunday.
Apparently some of the staff is in a huff because they weren't "asked" to work the cocktailing shifts they were scheduled this week. Clair just talked to me about it saying that she would have like to have been "asked" and I told her it isn't a question though. That we're not going to ask to work a shift. It's a given. And she felt like it was a step down. I tried to explain to her that its not a step down, its actually more challenging, shorter hours, decent sales and good money. But she just really wanted to drive home the point that if they were to get cocktailing shifts it should have been "communicated". I don't agree but I'm passing the message on nonetheless (and via Hot Schedules as well)
Specials?
3 Staff members that stood out (why/how):
*Ever since Joel's eval he has been super helpful- every shift I've worked with him it seems like he's stepped it up
*Today was Ruthys first solo food running shift and I think she did a great job.
*Alex, super helpful in her downtime.
Any VIP's in?
Comps& Void Detail:
Are we still giving away free lunch to anyone that sells more than 5+ Bentos? Clair got a free lunch because she sold more than 5 and I didn't know if we stopped that.
R&M needs?:
We could probably use another 1-2 high chairs.
86'd items/ need more?
LY Lunch Sales: $2084
Projected Sales: $1984
TY Lunch Sales: $2108
+/- : +1% LY and +$124 PS
Lunch Covers: 121
Avg PPA: $17.42
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 25.97% of that being controllable. There were definitely some
Weather: 50's and raining
Any Special events going on?: Daylight Savings, a.k.a: the day with one less hour, a.k.a: when time said "screw you and your lousy sleep, I'm doin' me"
Who worked?: Sayo, Joel, Clair, Alex CL> Grace host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Though I thought we would have a slow start it wasn't nearly as slow as I anticipated. Had about 4 tables right at open, then a steady flow after that. One here, one there. We never went on a wait but we were full for a good hour. Nothing crazy. Had a Bento for A8 that went missing but other than that there were no long ticket times. Cut Sayo at 1:45 and went 2 on at 2:15. Clair and Alex got a small pop towards the end, but again, nothing crazy. A nice, low key Sunday.
Apparently some of the staff is in a huff because they weren't "asked" to work the cocktailing shifts they were scheduled this week. Clair just talked to me about it saying that she would have like to have been "asked" and I told her it isn't a question though. That we're not going to ask to work a shift. It's a given. And she felt like it was a step down. I tried to explain to her that its not a step down, its actually more challenging, shorter hours, decent sales and good money. But she just really wanted to drive home the point that if they were to get cocktailing shifts it should have been "communicated". I don't agree but I'm passing the message on nonetheless (and via Hot Schedules as well)
Specials?
3 Staff members that stood out (why/how):
*Ever since Joel's eval he has been super helpful- every shift I've worked with him it seems like he's stepped it up
*Today was Ruthys first solo food running shift and I think she did a great job.
*Alex, super helpful in her downtime.
Any VIP's in?
Comps& Void Detail:
Are we still giving away free lunch to anyone that sells more than 5+ Bentos? Clair got a free lunch because she sold more than 5 and I didn't know if we stopped that.
R&M needs?:
We could probably use another 1-2 high chairs.
86'd items/ need more?
Saturday 3.7.15
Written By: elizabeth
LY Lunch Sales: $2688 (SxSW Day 2 LY!)
Projected Sales: $2884
TY Lunch Sales: $3128
+/- : +16% LY and +$244 PS
Lunch Covers: 183
Avg PPA: $17.09
LY Dinner Sales: $ 6791 SxSW Day 2 LY!)
Projected Sales: $7897
TY Dinner Sales: $8138
+/- : +20% LY and +$241 PS
Dinner Covers: 267
Avg PPA: $30.48
For the day: $11,266 +19% LY and +$485 PS and it's not even SXSW yet
Previous Days Labor %: 12%
Previous Days Comps %: 2% controllable comps were .32% Wow. pretty good.
Weather: Warmer. Mid 50's low 60's.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Joel, Sophia, Johnny CL. Jason FR, Nate SA, Grace Host
Dinner: Naoto, Mandy, Clair, Alex, Dusten CL. Nate/Ruthy Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Steady all shift- short spurts of 10 minute waits, but otherwise just really steady. No major ticket times, though I know Jersey had his hands full with Shin back there. The only "issue" i could say arose was A2. Got sat and I just cut Lindsey. I told Sophia it would be hers, and she stopped by and told the woman she would be right with her. Just as Sophia was headed back, the woman got up and started storming off. I caught her in the lobby and told her that I apologize for the delay and I would be happy to get her started. I somehow convinced her and she sat down. Sophia was right there to take her order. I had her Pork katsu on the fly and it was out in a matter of minutes! Amazing job by Daniel there. I think after she got some food in her stomach she felt bad and apologized to Sophia. She left happy, and full.
Also, just having an issue with some folks thinking the Bento comes with a salad and rice. I added to shift notes to let guests know when they order the Bento, the salad that comes with it is the Soba and there is no side of rice that accompanies it.
Dinner:
For some reason I have a feeling we're going to be dealing with a lot more "drunks" this year during Sx than we have in previous years. Tonight we had a party in the PR at 8:30 and at least 3 were pretty tipsy. Then it became apparent that they were drunk and Naoto had to cut them off (more about that later) But then I just got a call at 10:45 asking what time we closed and I told them 11 and their reaction was pretty slurred. Aaron also text me tonight that he had to cut off 3 ladies at Contigo (which rarely happens) so it seems like people are partying pretty hard. Just a heads up. Maybe something to add to the shift notes for the staff to be a little more aware of how much their table has had to drink.
Now, about the night. We went on a wait at 5:45 and got off the wait a little after 10pm. Had 3 parties in the party room, all sit according to their time, so that was good. It was pretty smooth at first, but then we hit quite a few speed bumps. First, to the start the night off, around 6:30 a 4-top walked out (after placing their drinks on the sushi bar). They said they were quoted 30 mintues and had already waited 50 and weren't sat yet, and had to leave in 25 minutes anyway. They were pretty pissed. I was aware that they were over their quote time (@42 minutes) but they were quoted 30-40 and were the next to be sat. I tried to explain that to them but they were dead set on leaving. I didn't even get into the whole "25 minutes to eat" debacle anyway. I did offer them my name should it show up on Yelp somewhere.
Then there was the woman who complained there was too much ice in the Moscow Mule. I made her a new one. She was happy, and actually once she was sat and ate, she was very pleasant and even gave me a hug on her way out.
It appears to me that all day today, there have been some very "hangry" people. I don't know if that has become socially acceptable now, but man, do I see it more than ever.
Then there was the guy that set off the Alarm and called emergency services by leaning up against our alarm panel. He said he thought it was for the AC unit. So the alarm was blaring, and I went over and got it shut off (which for a second I froze and forgot what I was doing, then remembered, oh duh you just have to put your security code in) But because of the way he leaned on it or whatever, he ended up triggering the Emergency call system, so then over the speaker (which is very loud) came the operator. I didn't realize this at first, then I saw him trying to speak to her and I politely shoved him aside. The operator asked what the emergency was and I told her it was a false alarm. She asked if she should call off the emergency crew and I said yes. Then she asked for the verbal password. I told her I have a lobby full of people and that I can't really say. She then asked for my phone number and would call me. I gave it to her, but then she said "oh you're listed after the emergency services, I can't call you. You have to call us" and I said okay what's the number, then she gave me the wrong one. Then she gave me the right one. All the while this is happening, it's happening very loudly because I can't turn the speaker down. It was pretty horrible. My friend Bill Norris came in during that time, but upon being told it would be over an hour wait and then seeing what was going on in the lobby he signaled to me that he would just come back another night.
Then there was the 8:30 reso. It was 10 then grew to 12 and I think they squeezed 13 in there. They were young, early 20's (but over 21) and ordered a few items to drink, including a bottle of sake. While Naoto was pouring a beer for someone across the table, I guess those sitting on the bench were cuing up their Asahi glasses with chopsticks and before I knew it I heard the banging on the table. I immediately went in there to discourage them from continuing but before I could one of the guys dropped his sake glass into his Asahi glass and broke the Asahi glass all over the place. I was pretty pissed, I'm gonna be honest, and I didn't hesitate from being stern with them about this. They continued to be really rowdy at which point Naoto recognized that he needed to cut off the ones sitting on the bench, which he did, without incident. They continued to be pretty raucous the rest of their time here, and at one point because so loud (shouting and banging on the table) that I went in there and told them that they need to keep it down, we are a restaurant, not a bar on 6th street. They finally left, and one of the girls that was in there (I think it was her birthday) apologized for her friends, saying this was one of her favorite restaurants and would like to be welcomed back again. She said this to Ruthy and Ruthy relayed this to me.
During that entire thing, we were hitting our peak with wait times. Ruthy was SPOT ON all night except for 2 parties she quoted 1:15, and another 1:30 and the first ended up waiting about 1:30 and the other ended up waiting about 1:45. For the group waiting 1:30 (Jarred) They were previously waiting at Bar Flys but because their time was coming up soon they came back to wait. So they were waiting in the lobby for even longer, and I offered to buy them a round of drinks. Sauv Blanc, Hot Sake, & Kansai Mule. Done, done, and done. Then the other 5 top that waited 1:45 I just brought some Miso Soups as soon as they sat. Both were grateful and incredibly patient. The Jarred Party I actually sat at a made up table. B5 was open as was B4, so I hoised B5 up and planted it next to B4 and boom, 3 top, done. Yeah, I'm doing a lot of "boom" and "done" here because, well, it was that kind of night by 10pm. The last table was at around 10:30. What a night, what a night.
Everyone ready for SxSW??
Specials?
Aburi All Star: 24 (totally should have added this to the menu!)
Veggie Special: 11
Smokin' Sashimi: 12
Tsukiji Carp/ set: 6/ 6
3 Staff members that stood out (why/how):
*I was a little annoyed with Johnny early on in the lunch shift. I was in the service station and he was making drinks, and I saw he had a pint glass with ice in it and almost completely full, and I asked what was in the glass and he said sake, for the Bloody Mary. I told him the pour was way too much and he said that's how he always does it. And the proceeded to tell me that it's mostly ice, and its probably not that much. This is not the only altercation I've had with servers about the amount of sake they put in the Bloody Mary. I'd like to have everyone use the measuring cups that I got for the drinks. I feel like everyone has really gotten away from it and started becoming their own bartender, and I've just had it. Leary, if you could add to the shift notes that all "mixed" drinks are to be measured out. Use the Marked Flute for all Bellini's and Sparklers, and use the sake measuring cup for all sake cocktails otherwise.
* Grace was really helpful in bussing tables to help Nate out at the end when we didn't have a steady flow of people. She bussed the entire party room too. Glad to see her take some initiative. (on a side note, I did ask her not to wear a sweatshirt to work- that was her top today.)
*PM- Alex was super helpful in bussing tables in her downtime, and also watering tables.
*Naoto was on his toes with the parties and his section. Great great work!!
LY Lunch Sales: $2688 (SxSW Day 2 LY!)
Projected Sales: $2884
TY Lunch Sales: $3128
+/- : +16% LY and +$244 PS
Lunch Covers: 183
Avg PPA: $17.09
LY Dinner Sales: $ 6791 SxSW Day 2 LY!)
Projected Sales: $7897
TY Dinner Sales: $8138
+/- : +20% LY and +$241 PS
Dinner Covers: 267
Avg PPA: $30.48
For the day: $11,266 +19% LY and +$485 PS and it's not even SXSW yet
Previous Days Labor %: 12%
Previous Days Comps %: 2% controllable comps were .32% Wow. pretty good.
Weather: Warmer. Mid 50's low 60's.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Joel, Sophia, Johnny CL. Jason FR, Nate SA, Grace Host
Dinner: Naoto, Mandy, Clair, Alex, Dusten CL. Nate/Ruthy Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Steady all shift- short spurts of 10 minute waits, but otherwise just really steady. No major ticket times, though I know Jersey had his hands full with Shin back there. The only "issue" i could say arose was A2. Got sat and I just cut Lindsey. I told Sophia it would be hers, and she stopped by and told the woman she would be right with her. Just as Sophia was headed back, the woman got up and started storming off. I caught her in the lobby and told her that I apologize for the delay and I would be happy to get her started. I somehow convinced her and she sat down. Sophia was right there to take her order. I had her Pork katsu on the fly and it was out in a matter of minutes! Amazing job by Daniel there. I think after she got some food in her stomach she felt bad and apologized to Sophia. She left happy, and full.
Also, just having an issue with some folks thinking the Bento comes with a salad and rice. I added to shift notes to let guests know when they order the Bento, the salad that comes with it is the Soba and there is no side of rice that accompanies it.
Dinner:
For some reason I have a feeling we're going to be dealing with a lot more "drunks" this year during Sx than we have in previous years. Tonight we had a party in the PR at 8:30 and at least 3 were pretty tipsy. Then it became apparent that they were drunk and Naoto had to cut them off (more about that later) But then I just got a call at 10:45 asking what time we closed and I told them 11 and their reaction was pretty slurred. Aaron also text me tonight that he had to cut off 3 ladies at Contigo (which rarely happens) so it seems like people are partying pretty hard. Just a heads up. Maybe something to add to the shift notes for the staff to be a little more aware of how much their table has had to drink.
Now, about the night. We went on a wait at 5:45 and got off the wait a little after 10pm. Had 3 parties in the party room, all sit according to their time, so that was good. It was pretty smooth at first, but then we hit quite a few speed bumps. First, to the start the night off, around 6:30 a 4-top walked out (after placing their drinks on the sushi bar). They said they were quoted 30 mintues and had already waited 50 and weren't sat yet, and had to leave in 25 minutes anyway. They were pretty pissed. I was aware that they were over their quote time (@42 minutes) but they were quoted 30-40 and were the next to be sat. I tried to explain that to them but they were dead set on leaving. I didn't even get into the whole "25 minutes to eat" debacle anyway. I did offer them my name should it show up on Yelp somewhere.
Then there was the woman who complained there was too much ice in the Moscow Mule. I made her a new one. She was happy, and actually once she was sat and ate, she was very pleasant and even gave me a hug on her way out.
It appears to me that all day today, there have been some very "hangry" people. I don't know if that has become socially acceptable now, but man, do I see it more than ever.
Then there was the guy that set off the Alarm and called emergency services by leaning up against our alarm panel. He said he thought it was for the AC unit. So the alarm was blaring, and I went over and got it shut off (which for a second I froze and forgot what I was doing, then remembered, oh duh you just have to put your security code in) But because of the way he leaned on it or whatever, he ended up triggering the Emergency call system, so then over the speaker (which is very loud) came the operator. I didn't realize this at first, then I saw him trying to speak to her and I politely shoved him aside. The operator asked what the emergency was and I told her it was a false alarm. She asked if she should call off the emergency crew and I said yes. Then she asked for the verbal password. I told her I have a lobby full of people and that I can't really say. She then asked for my phone number and would call me. I gave it to her, but then she said "oh you're listed after the emergency services, I can't call you. You have to call us" and I said okay what's the number, then she gave me the wrong one. Then she gave me the right one. All the while this is happening, it's happening very loudly because I can't turn the speaker down. It was pretty horrible. My friend Bill Norris came in during that time, but upon being told it would be over an hour wait and then seeing what was going on in the lobby he signaled to me that he would just come back another night.
Then there was the 8:30 reso. It was 10 then grew to 12 and I think they squeezed 13 in there. They were young, early 20's (but over 21) and ordered a few items to drink, including a bottle of sake. While Naoto was pouring a beer for someone across the table, I guess those sitting on the bench were cuing up their Asahi glasses with chopsticks and before I knew it I heard the banging on the table. I immediately went in there to discourage them from continuing but before I could one of the guys dropped his sake glass into his Asahi glass and broke the Asahi glass all over the place. I was pretty pissed, I'm gonna be honest, and I didn't hesitate from being stern with them about this. They continued to be really rowdy at which point Naoto recognized that he needed to cut off the ones sitting on the bench, which he did, without incident. They continued to be pretty raucous the rest of their time here, and at one point because so loud (shouting and banging on the table) that I went in there and told them that they need to keep it down, we are a restaurant, not a bar on 6th street. They finally left, and one of the girls that was in there (I think it was her birthday) apologized for her friends, saying this was one of her favorite restaurants and would like to be welcomed back again. She said this to Ruthy and Ruthy relayed this to me.
During that entire thing, we were hitting our peak with wait times. Ruthy was SPOT ON all night except for 2 parties she quoted 1:15, and another 1:30 and the first ended up waiting about 1:30 and the other ended up waiting about 1:45. For the group waiting 1:30 (Jarred) They were previously waiting at Bar Flys but because their time was coming up soon they came back to wait. So they were waiting in the lobby for even longer, and I offered to buy them a round of drinks. Sauv Blanc, Hot Sake, & Kansai Mule. Done, done, and done. Then the other 5 top that waited 1:45 I just brought some Miso Soups as soon as they sat. Both were grateful and incredibly patient. The Jarred Party I actually sat at a made up table. B5 was open as was B4, so I hoised B5 up and planted it next to B4 and boom, 3 top, done. Yeah, I'm doing a lot of "boom" and "done" here because, well, it was that kind of night by 10pm. The last table was at around 10:30. What a night, what a night.
Everyone ready for SxSW??
Specials?
Aburi All Star: 24 (totally should have added this to the menu!)
Veggie Special: 11
Smokin' Sashimi: 12
Tsukiji Carp/ set: 6/ 6
3 Staff members that stood out (why/how):
*I was a little annoyed with Johnny early on in the lunch shift. I was in the service station and he was making drinks, and I saw he had a pint glass with ice in it and almost completely full, and I asked what was in the glass and he said sake, for the Bloody Mary. I told him the pour was way too much and he said that's how he always does it. And the proceeded to tell me that it's mostly ice, and its probably not that much. This is not the only altercation I've had with servers about the amount of sake they put in the Bloody Mary. I'd like to have everyone use the measuring cups that I got for the drinks. I feel like everyone has really gotten away from it and started becoming their own bartender, and I've just had it. Leary, if you could add to the shift notes that all "mixed" drinks are to be measured out. Use the Marked Flute for all Bellini's and Sparklers, and use the sake measuring cup for all sake cocktails otherwise.
* Grace was really helpful in bussing tables to help Nate out at the end when we didn't have a steady flow of people. She bussed the entire party room too. Glad to see her take some initiative. (on a side note, I did ask her not to wear a sweatshirt to work- that was her top today.)
*PM- Alex was super helpful in bussing tables in her downtime, and also watering tables.
*Naoto was on his toes with the parties and his section. Great great work!!
Any VIP's in?
Lunch: Chi and family, Toshi's fam was in, , Robin's husband (or boyfriend?)
Dinner: Harmon with Wife, baby and 4 friends. Drako family. Nagisa & husband and family.
Comps& Void Detail:
FNF for the above mentioned (minue Chi and Harmon)- 50% off Guest Changed mind for some nigiri pieces that went out that they said they didn't order but would eat. Had some voids here and there from misrings but that weren't made. Bought Jason SA's dinner (kome bucks) for being a bad-ass. Recovery drinks for the underquote. Guest DNL for an Endo. Kitchen Error on a 30 minute Harumaki at the beginning of Dinner service.
R&M needs?:
The tan high chair has some loose screws and the wiggles (no, not the colorful singing group) , so I ditched it.
Can we get a pretty little box built around the alarm panel so the aforementioned story doesn't happen again? This is the second time someone has leaned up against it and set it off. The first time it happened was a few weeks ago and I got to it before it dispatched the emergency services.
86'd items/ need more?
I noticed last night and then Clair said something today: the spicy tuna tastes very sesame oil like. I know that there is sesame oil in the spicy tuna but that is a very prominent flavor. Might wanna check it out.
Lunch: Chi and family, Toshi's fam was in, , Robin's husband (or boyfriend?)
Dinner: Harmon with Wife, baby and 4 friends. Drako family. Nagisa & husband and family.
Comps& Void Detail:
FNF for the above mentioned (minue Chi and Harmon)- 50% off Guest Changed mind for some nigiri pieces that went out that they said they didn't order but would eat. Had some voids here and there from misrings but that weren't made. Bought Jason SA's dinner (kome bucks) for being a bad-ass. Recovery drinks for the underquote. Guest DNL for an Endo. Kitchen Error on a 30 minute Harumaki at the beginning of Dinner service.
R&M needs?:
The tan high chair has some loose screws and the wiggles (no, not the colorful singing group) , so I ditched it.
Can we get a pretty little box built around the alarm panel so the aforementioned story doesn't happen again? This is the second time someone has leaned up against it and set it off. The first time it happened was a few weeks ago and I got to it before it dispatched the emergency services.
86'd items/ need more?
I noticed last night and then Clair said something today: the spicy tuna tastes very sesame oil like. I know that there is sesame oil in the spicy tuna but that is a very prominent flavor. Might wanna check it out.
Saturday, March 7, 2015
Friday PM 3.6.15
Written By: Elizabeth
LY Dinner Sales: $7401 (LY was SxSW)
Projected Sales: $7160
TY Dinner Sales: $7937
+/- : +7% Ly and +$777 PS! Whaaaat!!
Dinner Covers: 232
Avg PPA: $34.21
Weather: Sunny and in the 50s. When the sun set it got colder in the 40's and high 30's
Any Special events going on?: none yet.
Who worked?: Johnny, Sayo, Sophia, Camacho, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow Friday. I mean, don't get me wrong, we were busy and went on a wait around 5:50. But it was a pretty steady flow of people in and out all night. Went on an hour wait at the height of it all. Had two tables wait over the quote time. Ruthy quoted 45 minutes, but we had both A7 and B7 sit for over 2 hours, causing the back up. I brought the late tables some miso soups as soon as they sat and they were very happy.
No long ticket times, things were really very smooth throughout the night. I just fluttered around helping here and there. Didn't need to interject anywhere for anything negative.
The 9pm reso ended up being 11 or 12 women. They ordered a lot of alcohol and food straight from the get go, so I helped Sayo with that, but otherwise things were good.
Sold through so much wine and beer tonight! There were drinkers out there for sure. And like Murphys law, we sold 4 bottles of Albarino, so we're probably going to 86 that by Monday and we sold 6 bottles of Prosecco. Unheard of...unless I don't order any the week before. Then of course we run out. We never go through a case of Prosecco in a week! Until this week.
Specials?
Tskuiji Carp/Set: 6/ 23!!
Taz Box 2
Kimchi Fried pickles: 11
Aburi All Star:12
3 Staff members that stood out (why/how):
*Sophia has taken on the server NA Drink stock as her project. She organizes the services station every saturday night and is proud of it. Now we just need to get everyone on the same page and keep it clean! But way to go for her initiative!
*Johnny got a little flustered when he had a joiner at B7 (they sat for 2 hrs) but he delegated what he needed when he needed it and got himself out of the weeds.
Any VIP's in?
Carlos & Rachel, and then right next to them sat Neil. Davis Tucker (my old boss, and owner of North By Northwest/Reds Porch)
Comps& Void Detail:
Guest Changed mind over an Ebi Fry- they meant Shumai. FNF sent Davis a Scallop Carpaccio. A guest used $45 in Kome Bucks. Glad we have the new ones with stipulations on them now.
No makani for staff tonight- Take had me order pizza and the staff was very thankful.
R&M needs?:
Well, the ipod is pretty broken now with the cracked screen. I was afraid to swipe at it because it's pretty shattered and I didn't want to cut my fingers on the glass. NOW is it time to get a new one? Please? I used my phone on Spotify all night. I pay for Spotify so we didn't have to worry about ads.
86'd items/ need more?
LY Dinner Sales: $7401 (LY was SxSW)
Projected Sales: $7160
TY Dinner Sales: $7937
+/- : +7% Ly and +$777 PS! Whaaaat!!
Dinner Covers: 232
Avg PPA: $34.21
Weather: Sunny and in the 50s. When the sun set it got colder in the 40's and high 30's
Any Special events going on?: none yet.
Who worked?: Johnny, Sayo, Sophia, Camacho, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow Friday. I mean, don't get me wrong, we were busy and went on a wait around 5:50. But it was a pretty steady flow of people in and out all night. Went on an hour wait at the height of it all. Had two tables wait over the quote time. Ruthy quoted 45 minutes, but we had both A7 and B7 sit for over 2 hours, causing the back up. I brought the late tables some miso soups as soon as they sat and they were very happy.
No long ticket times, things were really very smooth throughout the night. I just fluttered around helping here and there. Didn't need to interject anywhere for anything negative.
The 9pm reso ended up being 11 or 12 women. They ordered a lot of alcohol and food straight from the get go, so I helped Sayo with that, but otherwise things were good.
Sold through so much wine and beer tonight! There were drinkers out there for sure. And like Murphys law, we sold 4 bottles of Albarino, so we're probably going to 86 that by Monday and we sold 6 bottles of Prosecco. Unheard of...unless I don't order any the week before. Then of course we run out. We never go through a case of Prosecco in a week! Until this week.
Specials?
Tskuiji Carp/Set: 6/ 23!!
Taz Box 2
Kimchi Fried pickles: 11
Aburi All Star:12
3 Staff members that stood out (why/how):
*Sophia has taken on the server NA Drink stock as her project. She organizes the services station every saturday night and is proud of it. Now we just need to get everyone on the same page and keep it clean! But way to go for her initiative!
*Johnny got a little flustered when he had a joiner at B7 (they sat for 2 hrs) but he delegated what he needed when he needed it and got himself out of the weeds.
Any VIP's in?
Carlos & Rachel, and then right next to them sat Neil. Davis Tucker (my old boss, and owner of North By Northwest/Reds Porch)
Comps& Void Detail:
Guest Changed mind over an Ebi Fry- they meant Shumai. FNF sent Davis a Scallop Carpaccio. A guest used $45 in Kome Bucks. Glad we have the new ones with stipulations on them now.
No makani for staff tonight- Take had me order pizza and the staff was very thankful.
R&M needs?:
Well, the ipod is pretty broken now with the cracked screen. I was afraid to swipe at it because it's pretty shattered and I didn't want to cut my fingers on the glass. NOW is it time to get a new one? Please? I used my phone on Spotify all night. I pay for Spotify so we didn't have to worry about ads.
86'd items/ need more?
Friday, March 6, 2015
Friday Am Recap
Written By:Leary
LY Lunch Sales: $1842
Projected Sales: $2104 (+$227.30)
TY Lunch Sales:$2331.30
+/- : +489.30, +27%
Lunch Covers: 134
Avg PPA: $17.40
Previous Days Labor %: 15%
Previous Days Comps %: 5%; Controllable-3.71%
Weather: Sunny, Upper 30s in the morning, Low 50s in the afternoon.
Any Special events going on?:
Who worked?:
Sayo, Lindsey, Joel, Kate Cl, Jason FR, Josh SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was a solid Lunch today. We were on a wait by noon. The first pop slowed down around 1, but had a strong second pop between 130-2. Already starting to see some SXSW backpackers coming in here. Got up to 20-25 minute wait for both pops. Cut Sayo at 120, and closed 3 on. Ticket times were riding at the 25-30 minute mark at the peak of both pops. I had to touch base with several tables, but no comps necessary.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Greg and Jade (Hillside Owners)
Comps& Void Detail:
No comps besides Makanai
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1842
Projected Sales: $2104 (+$227.30)
TY Lunch Sales:$2331.30
+/- : +489.30, +27%
Lunch Covers: 134
Avg PPA: $17.40
Previous Days Labor %: 15%
Previous Days Comps %: 5%; Controllable-3.71%
Weather: Sunny, Upper 30s in the morning, Low 50s in the afternoon.
Any Special events going on?:
Who worked?:
Sayo, Lindsey, Joel, Kate Cl, Jason FR, Josh SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was a solid Lunch today. We were on a wait by noon. The first pop slowed down around 1, but had a strong second pop between 130-2. Already starting to see some SXSW backpackers coming in here. Got up to 20-25 minute wait for both pops. Cut Sayo at 120, and closed 3 on. Ticket times were riding at the 25-30 minute mark at the peak of both pops. I had to touch base with several tables, but no comps necessary.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Greg and Jade (Hillside Owners)
Comps& Void Detail:
No comps besides Makanai
R&M needs?:
86'd items/ need more?
Thursday, March 5, 2015
Thursday Recap 3/5/15
Written By: Leary
LY Lunch Sales: $1604
Projected Sales: $1855 (-$286.10)
TY Lunch Sales: $1568.90
+/- : -$35.10, -2%
Lunch Covers: 98
Avg PPA: $16.01
LY Dinner Sales: $6131
Projected Sales: $5363 (-$309.50)
TY Dinner Sales: $5053.50
+/- : -$1077.50, 18%
Dinner Covers:185
Avg PPA: $27.32
Previous Days Labor %: 20%
Previous Days Comps %: 5%, 0% controllable
Weather: Sunny and cold, Mid 30s in the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sayo, Krystin, Kate Cl, Jason FR, Junko H, Josh SA
Dinner: Sophia, Joel, Stephanie, Miho, Dusten CL, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow for a Thursday. I thought we might get a later pop because a lot of parents were off with their kids. We had a couple of families, but I guess parents took the opportunity to catch up on sleep. Ticket times were a little rough for a bit in the Kitchen. Tre was still out because of his accident, and Jersey had Shin and Nemo that are both still new at those stations. He was having to help them both out a lot through the shift. No comps were necessary, but we were riding 25-30 min tickets for a bit. Went 2 on at 115, and 1 on at 140. Cut Junko at 130.
Dinner started off pretty busy. We were on a wait by 615. It felt like we were about to get hit really hard, but after the early pop it slowed to a slow trickle. We had a steady 4-5 tables on the wait until about 830. Went 2 on at 9. Cut first host at 830, and second host at 930. Ticket times were good.
Specials?
T Set- 2
T Carpaccio-3
3 Staff members that stood out (why/how):
Grace was an hour late. She misread the schedule. Wrote her up.
Jason did a great job helping shin on the ramen station.
Nate did a good job SAing for his second at it.
Any VIP's in?
Comps& Void Detail:
Void some tests for the new printer
Comped 2 ramens for lunch. Server misring. Clair misheard a tables order. She said she read it back.
R&M needs?:
Received a new printer for the kitchen today.
86'd items/ need more?
LY Lunch Sales: $1604
Projected Sales: $1855 (-$286.10)
TY Lunch Sales: $1568.90
+/- : -$35.10, -2%
Lunch Covers: 98
Avg PPA: $16.01
LY Dinner Sales: $6131
Projected Sales: $5363 (-$309.50)
TY Dinner Sales: $5053.50
+/- : -$1077.50, 18%
Dinner Covers:185
Avg PPA: $27.32
Previous Days Labor %: 20%
Previous Days Comps %: 5%, 0% controllable
Weather: Sunny and cold, Mid 30s in the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sayo, Krystin, Kate Cl, Jason FR, Junko H, Josh SA
Dinner: Sophia, Joel, Stephanie, Miho, Dusten CL, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow for a Thursday. I thought we might get a later pop because a lot of parents were off with their kids. We had a couple of families, but I guess parents took the opportunity to catch up on sleep. Ticket times were a little rough for a bit in the Kitchen. Tre was still out because of his accident, and Jersey had Shin and Nemo that are both still new at those stations. He was having to help them both out a lot through the shift. No comps were necessary, but we were riding 25-30 min tickets for a bit. Went 2 on at 115, and 1 on at 140. Cut Junko at 130.
Dinner started off pretty busy. We were on a wait by 615. It felt like we were about to get hit really hard, but after the early pop it slowed to a slow trickle. We had a steady 4-5 tables on the wait until about 830. Went 2 on at 9. Cut first host at 830, and second host at 930. Ticket times were good.
Specials?
T Set- 2
T Carpaccio-3
3 Staff members that stood out (why/how):
Grace was an hour late. She misread the schedule. Wrote her up.
Jason did a great job helping shin on the ramen station.
Nate did a good job SAing for his second at it.
Any VIP's in?
Comps& Void Detail:
Void some tests for the new printer
Comped 2 ramens for lunch. Server misring. Clair misheard a tables order. She said she read it back.
R&M needs?:
Received a new printer for the kitchen today.
86'd items/ need more?
Wednesday Recap 3/4/15
Written By:Leary
LY Lunch Sales:$1394
Projected Sales: $1583 (-$237.85)
TY Lunch Sales:$1345.15
+/- : -$48.85, -4%
Lunch Covers: 85
Avg PPA: $15.83
LY Dinner Sales: $4070
Projected Sales: $4372 (-$184.50)
TY Dinner Sales: $4187.50
+/- : +$117.50, +3%
Dinner Covers: 174
Avg PPA: $24.35
Previous Days Labor %: 20%
Previous Days Comps %: 2 %, Cont- 4.73%
Weather:
Cold and rainy freezing temps by the end of the night. Schools are closed tomorrow.
Any Special events going on?: Extra cold day in Austin
Who worked?:
Lunch: Alex, Lindsey, Krystin, Johnny Cl, Junko H, Josh SA, Sigele FR
Dinner: Alex, Lindsey, Naoto, Stephanie, Sophia Cl, Nate H, Hiroe FR, Kaori with Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. Had a slow trickle, and became mostly full by 1. Started to clear out at 115. Went 2 on at 115. 1 on and cut host at 140. Ticket times were solid.
Dinner: It was a mellow happy hour, but we got a good wave of tables after 6. On a wait around 645. Got up to about a 35 minute wait at the peak, and came off the wait around 825. Went 3 on at 830, and 2 on at 9. Despite the cold weather we got a good amount of late which helped the closers make some money. Cut the Host at 930. The kitchen and sushi bar were unchallenged, and ticket times were solid.
Specials?
Masu Box Sushi-5
All Star Nigiri Set-6
Tuna Tar Tar-1
3 Staff members that stood out (why/how):
-Saki had her first train tonight. She was very timid and nervous at first, but the staff did a great job of being friendly and welcoming to her. She did a really good job for her first night. She'll be training again with Kaori next Monday, and will only work Tuesday nights for now.
-Lindsey got some really great compliments from her tables tonight. Also was good about communicating her first timers for me to go talk to.
-Naoto super productive on the floor as always.
Any VIP's in?
Rachel and Carlos, They were excited about the new sushi item, and Carlos was real excited about the new Japanese beers.
Alley
Comps& Void Detail:
Kome bucks for prizes
Emp day off for Ally
bday desserts
bday promo
training comp
lots of void for printer testing this morning
R&M needs?:
Main Kitchen Printer went out at the beginning of lunch. I swap it out with the fry printer so we could get through the day. Called Rick and he said he would bring another printer tomorrow morning, but with the weather I'm guess it'll be more likely in the afternoon.
86'd items/ need more?
Okonomiyaki
Zoe
House Sake
LY Lunch Sales:$1394
Projected Sales: $1583 (-$237.85)
TY Lunch Sales:$1345.15
+/- : -$48.85, -4%
Lunch Covers: 85
Avg PPA: $15.83
LY Dinner Sales: $4070
Projected Sales: $4372 (-$184.50)
TY Dinner Sales: $4187.50
+/- : +$117.50, +3%
Dinner Covers: 174
Avg PPA: $24.35
Previous Days Labor %: 20%
Previous Days Comps %: 2 %, Cont- 4.73%
Weather:
Cold and rainy freezing temps by the end of the night. Schools are closed tomorrow.
Any Special events going on?: Extra cold day in Austin
Who worked?:
Lunch: Alex, Lindsey, Krystin, Johnny Cl, Junko H, Josh SA, Sigele FR
Dinner: Alex, Lindsey, Naoto, Stephanie, Sophia Cl, Nate H, Hiroe FR, Kaori with Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. Had a slow trickle, and became mostly full by 1. Started to clear out at 115. Went 2 on at 115. 1 on and cut host at 140. Ticket times were solid.
Dinner: It was a mellow happy hour, but we got a good wave of tables after 6. On a wait around 645. Got up to about a 35 minute wait at the peak, and came off the wait around 825. Went 3 on at 830, and 2 on at 9. Despite the cold weather we got a good amount of late which helped the closers make some money. Cut the Host at 930. The kitchen and sushi bar were unchallenged, and ticket times were solid.
Specials?
Masu Box Sushi-5
All Star Nigiri Set-6
Tuna Tar Tar-1
3 Staff members that stood out (why/how):
-Saki had her first train tonight. She was very timid and nervous at first, but the staff did a great job of being friendly and welcoming to her. She did a really good job for her first night. She'll be training again with Kaori next Monday, and will only work Tuesday nights for now.
-Lindsey got some really great compliments from her tables tonight. Also was good about communicating her first timers for me to go talk to.
-Naoto super productive on the floor as always.
Any VIP's in?
Rachel and Carlos, They were excited about the new sushi item, and Carlos was real excited about the new Japanese beers.
Alley
Comps& Void Detail:
Kome bucks for prizes
Emp day off for Ally
bday desserts
bday promo
training comp
lots of void for printer testing this morning
R&M needs?:
Main Kitchen Printer went out at the beginning of lunch. I swap it out with the fry printer so we could get through the day. Called Rick and he said he would bring another printer tomorrow morning, but with the weather I'm guess it'll be more likely in the afternoon.
86'd items/ need more?
Okonomiyaki
Zoe
House Sake
Wednesday, March 4, 2015
Tuesday PM Recap 3/3/15
Written By: Leary
LY Dinner Sales: $4356
Projected Sales: $4631 (-$196.50)
TY Dinner Sales: $4434.50
+/- : +$78.50, +2%
Dinner Covers: 167
Avg PPA: $26.55
Weather: Mild with a little drizzle and fog, Upper 50s
Any Special events going on?:
Who worked?:
Clair, Krystin, Lindsey, Jason, Alex CL, Nate SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a decently steady start, but it took awhile to fill up and go on a wait. On a wait by 730. Much like last night, it was a steady 20-30 min, and stayed on the wait until after 9. The business came at nice pace, and ticket times were solid. Went 2 on at 915, cut host at 940.
Had a lady come in for her birthday tonight, and her husband had decided not to come. She was pretty down, but Alex and the staff really turned her night around. Once the staff found out her story Alex and Camacho sent her some pieces, and everyone took turns checking on her. Great seeing the staff get so involved.
Lots of happy customers tonight. Everyone really enjoying the food. I received some really nice compliments from guests in general.
People really enjoying the Buta Kimchi.
I noticed we're serving farm salad in Udon Bowls now. I'm sure there is a reason, I don't remember reading about it, but I miss the presentation of the beautiful fresh veggies fanned out.
Specials?
Smoking Sashimi- 1
Carp Spec- 1
3 Staff members that stood out (why/how):
-I've noticed that Shiloh is on her phone a lot during dinner shifts. Not sure what the back of the house policy is, but it feels weird when I'm constantly telling servers to put their phones away and they see a cook doing it. Also, I know she has kid(s), and there might be something going on, but it seems like constant phone use.
-Nate worked he's first solo SA shift and did well. I gave him a lot of coaching, and went through some things to improve at the end of the shift, but he did a good job. I see him being more valuable as an SA than a host in the long run.
-Sigele awesome as always.
Any VIP's in?
Comps& Void Detail:
Tori Teba comp, server misring
Kome Bucks
R&M needs?:
86'd items/ need more?
okonomiyaki
Zoe
LY Dinner Sales: $4356
Projected Sales: $4631 (-$196.50)
TY Dinner Sales: $4434.50
+/- : +$78.50, +2%
Dinner Covers: 167
Avg PPA: $26.55
Weather: Mild with a little drizzle and fog, Upper 50s
Any Special events going on?:
Who worked?:
Clair, Krystin, Lindsey, Jason, Alex CL, Nate SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a decently steady start, but it took awhile to fill up and go on a wait. On a wait by 730. Much like last night, it was a steady 20-30 min, and stayed on the wait until after 9. The business came at nice pace, and ticket times were solid. Went 2 on at 915, cut host at 940.
Had a lady come in for her birthday tonight, and her husband had decided not to come. She was pretty down, but Alex and the staff really turned her night around. Once the staff found out her story Alex and Camacho sent her some pieces, and everyone took turns checking on her. Great seeing the staff get so involved.
Lots of happy customers tonight. Everyone really enjoying the food. I received some really nice compliments from guests in general.
People really enjoying the Buta Kimchi.
I noticed we're serving farm salad in Udon Bowls now. I'm sure there is a reason, I don't remember reading about it, but I miss the presentation of the beautiful fresh veggies fanned out.
Specials?
Smoking Sashimi- 1
Carp Spec- 1
3 Staff members that stood out (why/how):
-I've noticed that Shiloh is on her phone a lot during dinner shifts. Not sure what the back of the house policy is, but it feels weird when I'm constantly telling servers to put their phones away and they see a cook doing it. Also, I know she has kid(s), and there might be something going on, but it seems like constant phone use.
-Nate worked he's first solo SA shift and did well. I gave him a lot of coaching, and went through some things to improve at the end of the shift, but he did a good job. I see him being more valuable as an SA than a host in the long run.
-Sigele awesome as always.
Any VIP's in?
Comps& Void Detail:
Tori Teba comp, server misring
Kome Bucks
R&M needs?:
86'd items/ need more?
okonomiyaki
Zoe
Tuesday, March 3, 2015
Tuesday AM 3.3.15
Written By: Elizabeth
LY Lunch Sales: $1367
Projected Sales: $1516
TY Lunch Sales: $1537
+/- : +12% LY and +$21 PS
Lunch Covers: 103
Avg PPA: $14.92
Previous Days Labor %: 25% Kitchen labor seemed really high. $672 or 46.9%
Previous Days Comps %: 5% but 0$ Contrl.
Weather: Foggy, Gloomy. Getting up into the 40's
Any Special events going on?:
Who worked?: Clair, lindsey, Krystin, Kate CL. Josh SA, Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow to start. picked up at 12:30p and stayed full until 1:30. Had 2 gyozas go out to S11-12 (regulars) and they were cold. I took them back, had them reheated and they were returned to the table and happy. Also had a Buta Kimchi go out dinner style (just on a small plate) because it was their first time making it. I caught it right away and had them add the salad and rice. Other than that it was smooth sailing.
We got the new style Kome Bucks in- There are two sleeves on top of the tshirt boxes, but then also a smaller one on the Sake Handbook in the office on the shelf. Please give these to staff to hand out to friends. We will still use Kome Bucks (the old ones in the drawer) to reward staff, but these are for us to go and hand out (Kinda like Uchi does). As managers we'll start taking turns going to local business' to hand them out, but for now we can also give them to the staff to distribute to friends and other restaurant folks.
Specials?
3 Staff members that stood out (why/how):
-Josh is really good at spotting spotty glassware. Sounds weird but he has an eye for detail with that, which is nice to see.
-Krystin was prebussing outside her section in her downtime.
-Kate does a really great job tailoring experiences for people. Chatting with people she sees regularly as well as letting other staff members know who a regular is.
Any VIP's in?
Meibo (I think that's how you spell it) Was in with a friend.
Shane from Glazers with a rep from a vineyard
had a regular today compliment out Tonkotsu Ramen. he said it's not too salty like a lot of other ramen shops around town and it allows you to taste all of the flavors as intended.
Comps& Void Detail:
R&M needs?:
Kayo placed the order for the softserve machine and we will have it by the end of the week. They need to schedule a training for the manager to show us how to clean it and maintain it. Which will likely be a Monday. But we'll find out at a later date
86'd items/ need more?
We have 3 boxes of napkins left in the trailer. 20 more will arrive on Thursday but they are unmarked. I had a note on my calendar to order more napkins last week and I did (they take 3-4 weeks) and thought we would be good. We just got our last delivery of napkins on Jan 6th. That means we (and Daruma) went through a pallet of napkins (62 boxes) in 62 days, essentially. I will order another pallet of napkins every other month, going forward.
LY Lunch Sales: $1367
Projected Sales: $1516
TY Lunch Sales: $1537
+/- : +12% LY and +$21 PS
Lunch Covers: 103
Avg PPA: $14.92
Previous Days Labor %: 25% Kitchen labor seemed really high. $672 or 46.9%
Previous Days Comps %: 5% but 0$ Contrl.
Weather: Foggy, Gloomy. Getting up into the 40's
Any Special events going on?:
Who worked?: Clair, lindsey, Krystin, Kate CL. Josh SA, Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow to start. picked up at 12:30p and stayed full until 1:30. Had 2 gyozas go out to S11-12 (regulars) and they were cold. I took them back, had them reheated and they were returned to the table and happy. Also had a Buta Kimchi go out dinner style (just on a small plate) because it was their first time making it. I caught it right away and had them add the salad and rice. Other than that it was smooth sailing.
We got the new style Kome Bucks in- There are two sleeves on top of the tshirt boxes, but then also a smaller one on the Sake Handbook in the office on the shelf. Please give these to staff to hand out to friends. We will still use Kome Bucks (the old ones in the drawer) to reward staff, but these are for us to go and hand out (Kinda like Uchi does). As managers we'll start taking turns going to local business' to hand them out, but for now we can also give them to the staff to distribute to friends and other restaurant folks.
Specials?
3 Staff members that stood out (why/how):
-Josh is really good at spotting spotty glassware. Sounds weird but he has an eye for detail with that, which is nice to see.
-Krystin was prebussing outside her section in her downtime.
-Kate does a really great job tailoring experiences for people. Chatting with people she sees regularly as well as letting other staff members know who a regular is.
Any VIP's in?
Meibo (I think that's how you spell it) Was in with a friend.
Shane from Glazers with a rep from a vineyard
had a regular today compliment out Tonkotsu Ramen. he said it's not too salty like a lot of other ramen shops around town and it allows you to taste all of the flavors as intended.
Comps& Void Detail:
R&M needs?:
Kayo placed the order for the softserve machine and we will have it by the end of the week. They need to schedule a training for the manager to show us how to clean it and maintain it. Which will likely be a Monday. But we'll find out at a later date
86'd items/ need more?
We have 3 boxes of napkins left in the trailer. 20 more will arrive on Thursday but they are unmarked. I had a note on my calendar to order more napkins last week and I did (they take 3-4 weeks) and thought we would be good. We just got our last delivery of napkins on Jan 6th. That means we (and Daruma) went through a pallet of napkins (62 boxes) in 62 days, essentially. I will order another pallet of napkins every other month, going forward.
Monday PM Recap 3/2/15
Written By: Leary
LY Dinner Sales: $3618
Projected Sales: $4483 (+$894)
TY Dinner Sales: $5377
+/- : +$1759, 49%
Dinner Covers:165
Avg PPA: $32.59
Weather: Cold, Foggy, Low 40s
Any Special events going on?:
Who worked?:
Mandy, Krystin, Joel, Clair, Jason CL, Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth night with great sales. It wasn't one big pop, but we had a solid happy hour and were on a wait until 915. Good flow of business that spread out nicely. We were pretty much full and steady by 630, and went on a small wait by 715. Stayed on a steady 20-25 minute until after 9. Went 2 on at 915. 1 on at 945. Ticket times were solid. Food looked good. Nemo and Kelby seem to be making a good team. Servers were solid. Did a good job of communicating possible issues before they became issues so I could monitor certain tables and tickets. No real issues.
-Did the notes and SG for the week. Elizabeth, please add anything that I might have missed.
-Put up tasting notes for the new beers in the wait station. Fun fact to share: The Homesick English Ale won the gold medal at "The Great American Beer Festival" in Denver.
-Oddly could not find a table chart on the computer anywhere. I know we had one but it must be named something odd. Searches came up with nothing. I emailed myself a screenshot of the iPad floor plan. I will modify and have up in the wait station tomorrow night.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
SIN discounts for yellow jacket & east side cafe
Some Kome bucks
A few voids because of changing minds
R&M needs?:
86'd items/ need more?
Kome Fries
Okonomiyaki
LY Dinner Sales: $3618
Projected Sales: $4483 (+$894)
TY Dinner Sales: $5377
+/- : +$1759, 49%
Dinner Covers:165
Avg PPA: $32.59
Weather: Cold, Foggy, Low 40s
Any Special events going on?:
Who worked?:
Mandy, Krystin, Joel, Clair, Jason CL, Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth night with great sales. It wasn't one big pop, but we had a solid happy hour and were on a wait until 915. Good flow of business that spread out nicely. We were pretty much full and steady by 630, and went on a small wait by 715. Stayed on a steady 20-25 minute until after 9. Went 2 on at 915. 1 on at 945. Ticket times were solid. Food looked good. Nemo and Kelby seem to be making a good team. Servers were solid. Did a good job of communicating possible issues before they became issues so I could monitor certain tables and tickets. No real issues.
-Did the notes and SG for the week. Elizabeth, please add anything that I might have missed.
-Put up tasting notes for the new beers in the wait station. Fun fact to share: The Homesick English Ale won the gold medal at "The Great American Beer Festival" in Denver.
-Oddly could not find a table chart on the computer anywhere. I know we had one but it must be named something odd. Searches came up with nothing. I emailed myself a screenshot of the iPad floor plan. I will modify and have up in the wait station tomorrow night.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
SIN discounts for yellow jacket & east side cafe
Some Kome bucks
A few voids because of changing minds
R&M needs?:
86'd items/ need more?
Kome Fries
Okonomiyaki
Monday, March 2, 2015
Monday 3/2 AM recap
Written By: Dusten
LY Lunch Sales:1483
Projected Sales:1279
TY Lunch Sales:1215
+/- : -$268 from LY, -5% down from LY
Lunch Covers:69
Avg PPA: 17.61
Weather:cold overcast
Any Special events going on?:new lunch menu day!
Who worked?:Kate, Johnny CL, Amanda, Krystin, Jason SA, Hiroe FR, Junko host
Flow of Business, Cuts and Ticket Times: slow day. no signifcant pop. only a slight one maybe around 1pm. I'd already cut Krystin then, Mandy at 1:30 and Kate at 140pm.
Specials?Got positive feedback on a couple of the sabamiso teishoku's... that is pretty cool
3 Staff members that stood out (why/how): Real trials or tribulations. Everyone was doing well it seemed.
Any VIP's in?A few familiar faces without names.
Comps& Void Detail: none
R&M needs?:
86'd items/ need more?
LY Lunch Sales:1483
Projected Sales:1279
TY Lunch Sales:1215
+/- : -$268 from LY, -5% down from LY
Lunch Covers:69
Avg PPA: 17.61
Weather:cold overcast
Any Special events going on?:new lunch menu day!
Who worked?:Kate, Johnny CL, Amanda, Krystin, Jason SA, Hiroe FR, Junko host
Flow of Business, Cuts and Ticket Times: slow day. no signifcant pop. only a slight one maybe around 1pm. I'd already cut Krystin then, Mandy at 1:30 and Kate at 140pm.
Specials?Got positive feedback on a couple of the sabamiso teishoku's... that is pretty cool
3 Staff members that stood out (why/how): Real trials or tribulations. Everyone was doing well it seemed.
Any VIP's in?A few familiar faces without names.
Comps& Void Detail: none
R&M needs?:
86'd items/ need more?
Sunday AM 3.1.15
Written By: Elizabeth
LY Lunch Sales: $2849
Projected Sales: $2630
TY Lunch Sales: $2336
+/- : -18% LY and -$294
Lunch Covers: 144
Avg PPA: $16.22
Previous Days Labor %: 14%
Previous Days Comps %: 3.04% and 7.15% controllable.
Weather: Overcast and cold. high 30s
Any Special events going on?:
Who worked?: Krystin, Clair, Joel, Alex CL. Josh SA, grace host, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off slower than a usual Sunday, in that we weren't full in the first 30 minutes. But it slowly picked up. Had a walk in 20 top- 10 adults 10 kids. We spread them out through out the restaurant. 8 had to wait about 15 minutes more than the rest. But they also showed up later than the rest too. It was a little chaotic with them because their kids were boisterous and they were semi impatient to be sat (at first at least) getting all nosed up at the host stand. But after getting control of it they were fine. No major ticket time issues. Had an issue with A3 ordering extra Naruto in their Udon and the one guy got no naruto and the girl only got the usual 1, so they were pretty peeved, not to mention they got a dirty spoon because Conner (new dish washer) didn't know he had to change the water out. So they were especially testy now because they always get the Udon and today it was messed up. I told them I would be happy to get them some extra Naruto, and I brought them some extras and they were happy. Just needed to vent I suppose. They also seemed a little socially awkward.
Right before the Naruto Fiasco, Krystin was closing out A7 and it was split payments and she ran the same card twice and had to reopen the check. I told her she needs to be careful about these things. During that time, as well, the waiting 8 were getting antsy so I had to talk to them, then Krystin came over to me and asked why I reopened the whole thing and I explained that I can't just refund one leg of the transaction unless she closed them out as seat numbers. THEN the Naruto Fiasco began. Krystin came to me in tears and told me I needed to talk to A3 (cue Naruto Fiasco) I told her she needs to calm down, take a deep breath. I went and dealt with the NF and when I saw Krystin again she looked worse than better. I told her she was cut, she can't work like that. Which then upset her even more. The time was 1:45. We then got hit. Clair picked up A4, Joel took A7 which was now part of B3's 8 top situation, and I took Krystin in the office to sit down. She was hyperventilating. Having a panic attack was my guess. I got her water and let her calm down a little. Clair looked over her tables, as did I (A6 gave me a funny look when I went by and asked if everything was okay, I think Clair might have just done a pass right before me, oops) When I went back into the office to check on Krystin she said she got overwhelmed with the credit card mistake and then the NF and then she kept thinking about her eval and how I told her that these things can't happen (in so many words) and then when I cut her it put her over the edge. I assured her everything is fine and she agreed, but was still feeling very hot, lightheaded and short of breath. I told her to go sit outside where it certainly isn't hot, sit down and cool off.
Meanwhile on the floor, Joel, Clair and Alex were pumping on all cylinders- I asked if anyone needed anything but they were all doing well. I helped run sushi bar stuff and run food and water tables and that was about it. After Krystins tables were closed out, I had her run her checkout and leave. She was still pretty shaken up and teary eyed. Doctor Elizabeth recommended snuggling with her cat and laying down to relax. Rinse, repeat.
Specials?
We actually ended up selling the Bentos today, after Shin finally arrived we were staffed and ready.
FYI For tomorrow: it is Texas Independence Day. All day we will be running the following specials:
$3 TX Beers
$7 TX Surf-n-Turf ($2 off)
Also, the table tents for the March specials are complete. I have stocked the Baird Beers in the fridge, and tomorrow the Oasis Beers will be in. We're featuring 2 of each. Table tents are printed and just need to be stuffed.
Tomorrow morning I will be picking up the new menus.
3 Staff members that stood out (why/how):
I think I said enough about the staff today. FOH pulled together and ran on.
Any VIP's in?
Messy-haired Hipster girl was in with a gal friend. Other than that...zip.
Comps& Void Detail:
Makani. Everything was calm on the homefront.
R&M needs?:
86'd items/ need more?
Candles will be in tomorrow as well as stick lighters
LY Lunch Sales: $2849
Projected Sales: $2630
TY Lunch Sales: $2336
+/- : -18% LY and -$294
Lunch Covers: 144
Avg PPA: $16.22
Previous Days Labor %: 14%
Previous Days Comps %: 3.04% and 7.15% controllable.
Weather: Overcast and cold. high 30s
Any Special events going on?:
Who worked?: Krystin, Clair, Joel, Alex CL. Josh SA, grace host, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off slower than a usual Sunday, in that we weren't full in the first 30 minutes. But it slowly picked up. Had a walk in 20 top- 10 adults 10 kids. We spread them out through out the restaurant. 8 had to wait about 15 minutes more than the rest. But they also showed up later than the rest too. It was a little chaotic with them because their kids were boisterous and they were semi impatient to be sat (at first at least) getting all nosed up at the host stand. But after getting control of it they were fine. No major ticket time issues. Had an issue with A3 ordering extra Naruto in their Udon and the one guy got no naruto and the girl only got the usual 1, so they were pretty peeved, not to mention they got a dirty spoon because Conner (new dish washer) didn't know he had to change the water out. So they were especially testy now because they always get the Udon and today it was messed up. I told them I would be happy to get them some extra Naruto, and I brought them some extras and they were happy. Just needed to vent I suppose. They also seemed a little socially awkward.
Right before the Naruto Fiasco, Krystin was closing out A7 and it was split payments and she ran the same card twice and had to reopen the check. I told her she needs to be careful about these things. During that time, as well, the waiting 8 were getting antsy so I had to talk to them, then Krystin came over to me and asked why I reopened the whole thing and I explained that I can't just refund one leg of the transaction unless she closed them out as seat numbers. THEN the Naruto Fiasco began. Krystin came to me in tears and told me I needed to talk to A3 (cue Naruto Fiasco) I told her she needs to calm down, take a deep breath. I went and dealt with the NF and when I saw Krystin again she looked worse than better. I told her she was cut, she can't work like that. Which then upset her even more. The time was 1:45. We then got hit. Clair picked up A4, Joel took A7 which was now part of B3's 8 top situation, and I took Krystin in the office to sit down. She was hyperventilating. Having a panic attack was my guess. I got her water and let her calm down a little. Clair looked over her tables, as did I (A6 gave me a funny look when I went by and asked if everything was okay, I think Clair might have just done a pass right before me, oops) When I went back into the office to check on Krystin she said she got overwhelmed with the credit card mistake and then the NF and then she kept thinking about her eval and how I told her that these things can't happen (in so many words) and then when I cut her it put her over the edge. I assured her everything is fine and she agreed, but was still feeling very hot, lightheaded and short of breath. I told her to go sit outside where it certainly isn't hot, sit down and cool off.
Meanwhile on the floor, Joel, Clair and Alex were pumping on all cylinders- I asked if anyone needed anything but they were all doing well. I helped run sushi bar stuff and run food and water tables and that was about it. After Krystins tables were closed out, I had her run her checkout and leave. She was still pretty shaken up and teary eyed. Doctor Elizabeth recommended snuggling with her cat and laying down to relax. Rinse, repeat.
Specials?
We actually ended up selling the Bentos today, after Shin finally arrived we were staffed and ready.
FYI For tomorrow: it is Texas Independence Day. All day we will be running the following specials:
$3 TX Beers
$7 TX Surf-n-Turf ($2 off)
Also, the table tents for the March specials are complete. I have stocked the Baird Beers in the fridge, and tomorrow the Oasis Beers will be in. We're featuring 2 of each. Table tents are printed and just need to be stuffed.
Tomorrow morning I will be picking up the new menus.
3 Staff members that stood out (why/how):
I think I said enough about the staff today. FOH pulled together and ran on.
Any VIP's in?
Messy-haired Hipster girl was in with a gal friend. Other than that...zip.
Comps& Void Detail:
Makani. Everything was calm on the homefront.
R&M needs?:
86'd items/ need more?
Candles will be in tomorrow as well as stick lighters
Sunday, March 1, 2015
Sunday 3/1/15 PM recap
Written By: Dusten
LY Dinner Sales: 3818
Projected Sales: 4998
TY Dinner Sales: 5377
+/- :41% up from LY, $379 over projected
Dinner Covers: 182
Avg PPA: $29.54
Previous Days Labor %: 14%
Previous Days Comps %: 7% controllable
Weather: cold and wet.
Any Special events going on?: 1st of da month.
Who worked?:Camacho, Clair, Sayo, Mandy, Kate CL, Jason SA, Ruthy FR and Grace host
Flow of Business, Cuts and Ticket Times:Tonight was pretty steady. We went on a wait for nearly 3 hours, although some of it could be people avoiding going back out into the nasty weather after dinner. We had a table complain about an apple pie gyoza taking 20+ minutes. Nothing really beyond that. I cut Clair at 8:30pm. I cut Sayo at 9:00pm and Mandy at 9:30pm
Specials? 6x buta kimchee, 4 masu sashimi, 5x botan ebi w/ uni, 5x all star, 4 tsukiji set, 3 takowasa nigiri, 4x tsukiji carpaccio, 4x smoking sashimi.
3 Staff members that stood out (why/how): E\Lots of funky attitudes today. I think the weather is wearing on people. Camacho was great at keeping an upbeat attitude. Sayo as well. Minimal misrings from the as well. Ruth needs to be a bit more careful with her food running. She took a fish and chip out to a table thinking it was the taco kara-age. Not sure how that mix up was made but it'd be good to keep an eye on her. Kate just handed me her checkout and her sales are nuts! Great job!
Any VIP's in? Rachel and Carlos. There were a few familiar faces I only recall seeing more recently... perhaps regulars-to-be.
Comps& Void Detail:midnight sun- misring, chicken kara-age- guest changed mind, apple pie gyoza- long ticket time, pinot noir glass- misring, korroke misring, alone together misring and an okonomiyaki- 86'd.
R&M needs?: I wrote 2 blank checks to Toshi for HEB and Restaurant Depot. He says Take told him not to use the credit card for those trips this time.
86'd items/ need more? It has likely been said already but... lots of beverages. Hot sake, Kanbara LG bottle- there may be only a 300's left. Andre, sho chiku bai, Zoe, Tempranillo, okonomiyaki, pickled ginger
LY Dinner Sales: 3818
Projected Sales: 4998
TY Dinner Sales: 5377
+/- :41% up from LY, $379 over projected
Dinner Covers: 182
Avg PPA: $29.54
Previous Days Labor %: 14%
Previous Days Comps %: 7% controllable
Weather: cold and wet.
Any Special events going on?: 1st of da month.
Who worked?:Camacho, Clair, Sayo, Mandy, Kate CL, Jason SA, Ruthy FR and Grace host
Flow of Business, Cuts and Ticket Times:Tonight was pretty steady. We went on a wait for nearly 3 hours, although some of it could be people avoiding going back out into the nasty weather after dinner. We had a table complain about an apple pie gyoza taking 20+ minutes. Nothing really beyond that. I cut Clair at 8:30pm. I cut Sayo at 9:00pm and Mandy at 9:30pm
Specials? 6x buta kimchee, 4 masu sashimi, 5x botan ebi w/ uni, 5x all star, 4 tsukiji set, 3 takowasa nigiri, 4x tsukiji carpaccio, 4x smoking sashimi.
3 Staff members that stood out (why/how): E\Lots of funky attitudes today. I think the weather is wearing on people. Camacho was great at keeping an upbeat attitude. Sayo as well. Minimal misrings from the as well. Ruth needs to be a bit more careful with her food running. She took a fish and chip out to a table thinking it was the taco kara-age. Not sure how that mix up was made but it'd be good to keep an eye on her. Kate just handed me her checkout and her sales are nuts! Great job!
Any VIP's in? Rachel and Carlos. There were a few familiar faces I only recall seeing more recently... perhaps regulars-to-be.
Comps& Void Detail:midnight sun- misring, chicken kara-age- guest changed mind, apple pie gyoza- long ticket time, pinot noir glass- misring, korroke misring, alone together misring and an okonomiyaki- 86'd.
R&M needs?: I wrote 2 blank checks to Toshi for HEB and Restaurant Depot. He says Take told him not to use the credit card for those trips this time.
86'd items/ need more? It has likely been said already but... lots of beverages. Hot sake, Kanbara LG bottle- there may be only a 300's left. Andre, sho chiku bai, Zoe, Tempranillo, okonomiyaki, pickled ginger
Saturday 2.28.15
Written By: Elizabeth
(I can't believe Feb is already over! wow, time is flying)
LY Lunch Sales: $3118
Projected Sales: $3386
TY Lunch Sales: $2196
+/- : -30% LY and short $1190 PS
Lunch Covers: 129
Avg PPA: $17.02
LY Dinner Sales: $6501
Projected Sales: $7103
TY Dinner Sales: $8063
+/- : +24% LY and +$960 PS
Dinner Covers: 245
Avg PPA: 32.91
For the day: $10,259 in sales, 7% LY (woohoo!) and -$230 PS> Great night overall.
Previous Days Labor %: 15%
Previous Days Comps %: 4.04% with 17.37% being Controllable. Had those DNL's last night and a server misring.
Weather: Freezing rain. 30's
Any Special events going on?:
Who worked?:
Lunch: Krystin, Clair, Sophia, Johnny CL. Grace Host, Josh SA, Hiroe FR
Dinner: Naoto, Mandy, Joel, Miho, Dusten CL. Hiroe FR, Jason SA, Grace/Nate Host, Krystin CT
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up for a little bit around 1p and then died down at 1:45 with about half the restaurant clearing out. We only went on a short wait of about 10 minutes for a few 3-4 tops.
I held off on cutting because we've gotten these wierd pops after 2pm, but it was steadily dying down so I cut Krystin at 2pm, and down to just Sophia and Johnny at 2:30, and finally just Johnny at 2:45. He got one table after that. A very different Saturday lunch than what we've been seeing- which is clearly reflected in the sales.
Dinner: Started off busy and maintained until 9:45. Right from the start we were busy. Went on a wait at 5:50. Good thing I asked Krystin to come in at 6pm! Very opposite of last night. Her sales were over $500 (Lindsey only did $50). We had 6 tops walking in back to back and then a 7 top, and then we had back to back reservations all night, so needless to say it was a packed house. The lobby was jammed full and overflowing into the dining room once again. Nate asked if he could run the board tonight since it was him and Grace. At first I said yes, but when it started to really build up and we had the 6 top walk in and then the 7 top and then another 6 top, I had to jump in and start getting some better quote times. He also is still new at the computer so he wasn't the fastest. After I switched them spots and then got Grace on the computer, I pulled him aside and told him why I did what I did and that it wasn't a reflection of his lack of skill, but that he is still learning the computer and on a high volume night like tonight, I need someone a little more familiar with it. He said he understood. So I'm glad we're on the same page.
At the very end of the night is when the comps came rolling in. Mandy's A6 had a trio roll and a veggie roll on their table and didn't say anything until they were done with the other rolls on the plate to tell her that they didn't order them. She told me she repeated the order back to them and they agreed to it, but when she told them that they told her that they come here all the time and would have heard her. So I had to comp them to guest changed mind. Then Miho's A7 said Tonpai yaki but meant tako yaki. So I had to comp that too.
Bloody Mary Mix is not being made on the regular. This is a PM opening duty. I will be mentioning this in the shift notes to refocus everyone's attention on it
Apparently we still need to go over seat numbers. Mandy had a party of 6 at A1/5, and everyone was ordering individually, and she put in seat 1 as the first seat to her right and counter clockwise, when it should be the first seat to the left and clockwise. I have added a handwritten note to the shifts notes, but if we can add it as a note again, I guess we need to continually drill this in.
Specials?
The February contest is over. We still have a ton of Queen of Hearts Cab and Chard left. After we run out of Canyon Road Sauv Blanc and Cab we will be using these as our house wines until they are gone. Just FYI (this can go in the shift notes as well)
3 Staff members that stood out (why/how):
-Surprisingly Joel was a super team player tonight. Saw his prebussing the B's on his way back from his back B's section, and he was very quiet and stealthy as well.
-Nate still needs to get his sea legs. He is very sweet and very quiet, and I told him I hope I was scaring him by being too over bearing. He said he has a thick skin. So that's good. I look forward to seeing him develop.
-Naoto was middle Bs and had all 3 parties tonight. His sales were over $2,000. And he did fantastic. I'm glad I put him in the middle B's and not Mandy. he handled it like a champ!
Any VIP's in?
Lunch: some regulars for sure- I chatted with almost all of them (except for the couple where the guy looks like Alex and the lady is Asian and now they have that baby- they're just unchat-able.)
Dinner: No regulars tonight. Lots of new faces.
The GM of Sala & Betty came over with some offerings to say hey, post lunch. Very nice guy. Ray. He dropped of 3 sandwiches to try. I gave them to the PM staff for pre shift.
Comps& Void Detail:
Lunch: Just makani stuff
Dinner: The aforementioned Guest Changed Mind items. Voided a crunchy dynamite overring not made, voided a yasai was salvaged for another table. Kome bucks for an ABW for Joel.
R&M needs?:
Another chair broke tonight. Luckily no one was sitting in it.
86'd items/ need more?
Hot Sake. I ordered 2 boxes specifically because I knew we would run out. And only 1 was delivered. I did not find this out until we ran our, however. So we started using the 1.5L bottles and heating it up, but we soon ran out of that too. Tomorrow we will have to use the Living jewel until we get a box of Hot Sake Monday morning. Real bummer.
(I can't believe Feb is already over! wow, time is flying)
LY Lunch Sales: $3118
Projected Sales: $3386
TY Lunch Sales: $2196
+/- : -30% LY and short $1190 PS
Lunch Covers: 129
Avg PPA: $17.02
LY Dinner Sales: $6501
Projected Sales: $7103
TY Dinner Sales: $8063
+/- : +24% LY and +$960 PS
Dinner Covers: 245
Avg PPA: 32.91
For the day: $10,259 in sales, 7% LY (woohoo!) and -$230 PS> Great night overall.
Previous Days Labor %: 15%
Previous Days Comps %: 4.04% with 17.37% being Controllable. Had those DNL's last night and a server misring.
Weather: Freezing rain. 30's
Any Special events going on?:
Who worked?:
Lunch: Krystin, Clair, Sophia, Johnny CL. Grace Host, Josh SA, Hiroe FR
Dinner: Naoto, Mandy, Joel, Miho, Dusten CL. Hiroe FR, Jason SA, Grace/Nate Host, Krystin CT
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up for a little bit around 1p and then died down at 1:45 with about half the restaurant clearing out. We only went on a short wait of about 10 minutes for a few 3-4 tops.
I held off on cutting because we've gotten these wierd pops after 2pm, but it was steadily dying down so I cut Krystin at 2pm, and down to just Sophia and Johnny at 2:30, and finally just Johnny at 2:45. He got one table after that. A very different Saturday lunch than what we've been seeing- which is clearly reflected in the sales.
Dinner: Started off busy and maintained until 9:45. Right from the start we were busy. Went on a wait at 5:50. Good thing I asked Krystin to come in at 6pm! Very opposite of last night. Her sales were over $500 (Lindsey only did $50). We had 6 tops walking in back to back and then a 7 top, and then we had back to back reservations all night, so needless to say it was a packed house. The lobby was jammed full and overflowing into the dining room once again. Nate asked if he could run the board tonight since it was him and Grace. At first I said yes, but when it started to really build up and we had the 6 top walk in and then the 7 top and then another 6 top, I had to jump in and start getting some better quote times. He also is still new at the computer so he wasn't the fastest. After I switched them spots and then got Grace on the computer, I pulled him aside and told him why I did what I did and that it wasn't a reflection of his lack of skill, but that he is still learning the computer and on a high volume night like tonight, I need someone a little more familiar with it. He said he understood. So I'm glad we're on the same page.
At the very end of the night is when the comps came rolling in. Mandy's A6 had a trio roll and a veggie roll on their table and didn't say anything until they were done with the other rolls on the plate to tell her that they didn't order them. She told me she repeated the order back to them and they agreed to it, but when she told them that they told her that they come here all the time and would have heard her. So I had to comp them to guest changed mind. Then Miho's A7 said Tonpai yaki but meant tako yaki. So I had to comp that too.
Bloody Mary Mix is not being made on the regular. This is a PM opening duty. I will be mentioning this in the shift notes to refocus everyone's attention on it
Apparently we still need to go over seat numbers. Mandy had a party of 6 at A1/5, and everyone was ordering individually, and she put in seat 1 as the first seat to her right and counter clockwise, when it should be the first seat to the left and clockwise. I have added a handwritten note to the shifts notes, but if we can add it as a note again, I guess we need to continually drill this in.
Specials?
The February contest is over. We still have a ton of Queen of Hearts Cab and Chard left. After we run out of Canyon Road Sauv Blanc and Cab we will be using these as our house wines until they are gone. Just FYI (this can go in the shift notes as well)
3 Staff members that stood out (why/how):
-Surprisingly Joel was a super team player tonight. Saw his prebussing the B's on his way back from his back B's section, and he was very quiet and stealthy as well.
-Nate still needs to get his sea legs. He is very sweet and very quiet, and I told him I hope I was scaring him by being too over bearing. He said he has a thick skin. So that's good. I look forward to seeing him develop.
-Naoto was middle Bs and had all 3 parties tonight. His sales were over $2,000. And he did fantastic. I'm glad I put him in the middle B's and not Mandy. he handled it like a champ!
Any VIP's in?
Lunch: some regulars for sure- I chatted with almost all of them (except for the couple where the guy looks like Alex and the lady is Asian and now they have that baby- they're just unchat-able.)
Dinner: No regulars tonight. Lots of new faces.
The GM of Sala & Betty came over with some offerings to say hey, post lunch. Very nice guy. Ray. He dropped of 3 sandwiches to try. I gave them to the PM staff for pre shift.
Comps& Void Detail:
Lunch: Just makani stuff
Dinner: The aforementioned Guest Changed Mind items. Voided a crunchy dynamite overring not made, voided a yasai was salvaged for another table. Kome bucks for an ABW for Joel.
R&M needs?:
Another chair broke tonight. Luckily no one was sitting in it.
86'd items/ need more?
Hot Sake. I ordered 2 boxes specifically because I knew we would run out. And only 1 was delivered. I did not find this out until we ran our, however. So we started using the 1.5L bottles and heating it up, but we soon ran out of that too. Tomorrow we will have to use the Living jewel until we get a box of Hot Sake Monday morning. Real bummer.
Friday, February 27, 2015
Friday PM 2.27.15
Written By: Elizabeth
LY Dinner Sales: $6474
Projected Sales: $6172
TY Dinner Sales: $6265
+/- : -3% LY but +$93 PS I kinda figured the weather would have an affect.
Dinner Covers: 233
Avg PPA: $26.89
Weather: 30s, sleeting rain at times.
Any Special events going on?:
Who worked?: Dusten CL. Alex, Jason, johnny, Sayo. Josh SA. Ruthy/Nate Host, Jason FR
Flow of Business, Cuts and Ticket Times:
Steady but slow. We filled up by 6:15 and went on a wait. Lindsey got here early around that time and jumped right in. The lobby was filling fast and starting to overflow into the restaurant- It was pretty tight for a few hours. There was no propane in the heaters and a guest asked for them to be turned on. I wasn't sure if they would work because propane tanks have a tendency to stop working in freezing weather . I got two tanks out and got one heater to light, but had no luck with the other one. So people were huddling around the one working heater. We got up to a 30-45 minute quote, but I don't think anyone waited the full 45 minutes.
Had 2 tables sat with 3 and then added a joiner later on. B2 and B3, both tables of ladies (of course) and they both sat for almost 2 hours. For the most part though, the wait time was underquoted and we had a good amount of turn around.
That being said, every server did over $1100 in sales- which is great.
The cold weather definitely had an affect on our business, however. Even though we had people waiting, it wasn't nearly as bustling as it is on a Friday night. I cut Lindsey at 7:45. Alex at 9:15, Nate at 9:30. Down to Dusten and Sayo at 9:45. I don't think anyone came in after 10:15. The restaurant was empty by 11:10.
Specials?
We 86d the Tsk. Carp early on in the night, I'd say around 8pm. The Buta kimchi sold like crazy. We're going to need to order more kimchi to keep up with that one.
3 Staff members that stood out (why/how):
-Sayo was helping water tables in her downtime. She kept beating me to tables that I was headed to.
-Dusten got a little off his game around 9:30 when he got triple sat at the sushi bar. I reminded him to reach out for help, especially if a parfait is involved (those are real time suckers for the servers). however, to his credit, I felt like everyone got a little flustered around that time. We were starting to die down and then got a quick little pop. I think everyone let their guard down for a second. It was also just an strange night. I think I can speak for everyone when I say we were all bumping into each other with no direction.
- As Take mentioned in his notes, Spencer got a little overwhelmed on the line tonight. I had Dangerfield putting rolls out in 10 minutes, then getting Spencers rolls that had gone for 30 minutes.
-Josh did okay tonight. I found that both myself and the rest of the servers would beat him to a table. So while he does need to work on his awareness of when tables leave, it was good to see the rest of the servers on top of bussing others tables as well.
Any VIP's in?
The couple that usually comes in for Saturday lunch came in for dinner tonight. nice older white couple. I forget their names. When they left I said it was nice they came in for dinner. He said they were out of town for a few weeks so they were excited to return and couldn't wait until tomorrow.
Comps& Void Detail:
-voided a miso soup and white rice side, subbed for a Kome Set
- Guest DNL for a Salmon Kasu- She said it was soggy and luke-warm. When I took it back to dish the salmon was very rare inside. I have had a lot of issues with this dish in the past 2 weeks. Not sure what is going on with it.
-A4: Guest Changed Mind on a 10 minute Edamame. This issue came up again at S2- I overheard Jersey talk to Nemo about it.
-FNF for Spencers Family in for dinner.
-Guest Changed mind- ordered Spooky roll then changed mind
-Guest changed mind- age dashi tofu
- Server Misring: Alex's B2 ordered the Buta Kimchi. She described it to them as pork belly (don't know why she assumed that- even on the menu insert it says pork) needless to say they expected pork belly and it was not.
R&M needs?:
86'd items/ need more?
toothpicks. I ordered more tea lights.
LY Dinner Sales: $6474
Projected Sales: $6172
TY Dinner Sales: $6265
+/- : -3% LY but +$93 PS I kinda figured the weather would have an affect.
Dinner Covers: 233
Avg PPA: $26.89
Weather: 30s, sleeting rain at times.
Any Special events going on?:
Who worked?: Dusten CL. Alex, Jason, johnny, Sayo. Josh SA. Ruthy/Nate Host, Jason FR
Flow of Business, Cuts and Ticket Times:
Steady but slow. We filled up by 6:15 and went on a wait. Lindsey got here early around that time and jumped right in. The lobby was filling fast and starting to overflow into the restaurant- It was pretty tight for a few hours. There was no propane in the heaters and a guest asked for them to be turned on. I wasn't sure if they would work because propane tanks have a tendency to stop working in freezing weather . I got two tanks out and got one heater to light, but had no luck with the other one. So people were huddling around the one working heater. We got up to a 30-45 minute quote, but I don't think anyone waited the full 45 minutes.
Had 2 tables sat with 3 and then added a joiner later on. B2 and B3, both tables of ladies (of course) and they both sat for almost 2 hours. For the most part though, the wait time was underquoted and we had a good amount of turn around.
That being said, every server did over $1100 in sales- which is great.
The cold weather definitely had an affect on our business, however. Even though we had people waiting, it wasn't nearly as bustling as it is on a Friday night. I cut Lindsey at 7:45. Alex at 9:15, Nate at 9:30. Down to Dusten and Sayo at 9:45. I don't think anyone came in after 10:15. The restaurant was empty by 11:10.
Specials?
We 86d the Tsk. Carp early on in the night, I'd say around 8pm. The Buta kimchi sold like crazy. We're going to need to order more kimchi to keep up with that one.
3 Staff members that stood out (why/how):
-Sayo was helping water tables in her downtime. She kept beating me to tables that I was headed to.
-Dusten got a little off his game around 9:30 when he got triple sat at the sushi bar. I reminded him to reach out for help, especially if a parfait is involved (those are real time suckers for the servers). however, to his credit, I felt like everyone got a little flustered around that time. We were starting to die down and then got a quick little pop. I think everyone let their guard down for a second. It was also just an strange night. I think I can speak for everyone when I say we were all bumping into each other with no direction.
- As Take mentioned in his notes, Spencer got a little overwhelmed on the line tonight. I had Dangerfield putting rolls out in 10 minutes, then getting Spencers rolls that had gone for 30 minutes.
-Josh did okay tonight. I found that both myself and the rest of the servers would beat him to a table. So while he does need to work on his awareness of when tables leave, it was good to see the rest of the servers on top of bussing others tables as well.
Any VIP's in?
The couple that usually comes in for Saturday lunch came in for dinner tonight. nice older white couple. I forget their names. When they left I said it was nice they came in for dinner. He said they were out of town for a few weeks so they were excited to return and couldn't wait until tomorrow.
Comps& Void Detail:
-voided a miso soup and white rice side, subbed for a Kome Set
- Guest DNL for a Salmon Kasu- She said it was soggy and luke-warm. When I took it back to dish the salmon was very rare inside. I have had a lot of issues with this dish in the past 2 weeks. Not sure what is going on with it.
-A4: Guest Changed Mind on a 10 minute Edamame. This issue came up again at S2- I overheard Jersey talk to Nemo about it.
-FNF for Spencers Family in for dinner.
-Guest Changed mind- ordered Spooky roll then changed mind
-Guest changed mind- age dashi tofu
- Server Misring: Alex's B2 ordered the Buta Kimchi. She described it to them as pork belly (don't know why she assumed that- even on the menu insert it says pork) needless to say they expected pork belly and it was not.
R&M needs?:
86'd items/ need more?
toothpicks. I ordered more tea lights.
Friday AM Recap 2/27/15
Written By:Leary
LY Lunch Sales:$1896
Projected Sales: $2318 (-$519.00)
TY Lunch Sales: $1798.90
+/- : -$97.10, -5%
Lunch Covers: 106
Avg PPA: $16.97
(Wednesday's Numbers)
Previous Days Labor %: 13%
Previous Days Comps %: 5.1%, Cont: .53%
(Thursday's Numbers)
Previous Days Labor %: 18%
Previous Days Comps %: 4.3%, Cont: .56%
Weather: Cold and cloudy Lower 30s all day
Any Special events going on?:
Who worked?:
Alex, Lindsey, Joel, Sophia Cl, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. It started as a slow trickle. It was mostly full by 1230. Had a walk in 7 around 1. We almost went on a wait around 115, but some tables cleared out right on time. Ticket times were good. No issues, no comps.
Specials?
Bentos- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 2 employee Sake lunch because of limited supply.
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1896
Projected Sales: $2318 (-$519.00)
TY Lunch Sales: $1798.90
+/- : -$97.10, -5%
Lunch Covers: 106
Avg PPA: $16.97
(Wednesday's Numbers)
Previous Days Labor %: 13%
Previous Days Comps %: 5.1%, Cont: .53%
(Thursday's Numbers)
Previous Days Labor %: 18%
Previous Days Comps %: 4.3%, Cont: .56%
Weather: Cold and cloudy Lower 30s all day
Any Special events going on?:
Who worked?:
Alex, Lindsey, Joel, Sophia Cl, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. It started as a slow trickle. It was mostly full by 1230. Had a walk in 7 around 1. We almost went on a wait around 115, but some tables cleared out right on time. Ticket times were good. No issues, no comps.
Specials?
Bentos- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 2 employee Sake lunch because of limited supply.
R&M needs?:
86'd items/ need more?
Thursday PM Recap
Written By: Leary
LY Dinner Sales: $5037
Projected Sales:$4850 (+$417.74)
TY Dinner Sales: $5267.74
+/- : =$230.74, +5%
Dinner Covers: 193
Avg PPA: $27.29
Weather: Cold Low 40s, upper 30s at the end of the night.
Any Special events going on?:
Who worked?:
Joel, Lindsey, Sophia, Miho, Dusten Cl, Ruthy and Nate H, Jason FR, Alex SA
Flow of Business, Cuts and Ticket Times:
It was decent night. Had a pretty good happy. We were 3/4 full by 6. We had 2 smaller pops tonight rather than 1 big pop. We were on a wait by 615, but off the wait around 730. Went back on a wait around 8, and came back off a wait around 915. Had a handful of tables go over the wait. 1 table was 35 min over, and was a family with two kids. I made sure have miso soups ready right when they sat, and sent a gyoza over shortly after. They went from extremely grumpy to super happy and it turned around their whole experience. There was 2 other tables that were about 20 minutes over, and I brought them miso soups as well. 2 other tables were about 10 minutes over, and I made sure to apologize and thank them for waiting. Nate was quoting a little low, and tables were camping extra hard tonight. I talked to Ruthy after the shift, and told her she needs to be running the show whenever she is working with a partner up there. She is a little too quick to pass over the responsibilities to newbies. I explained she is the senior staff member, we just gave her a raise, and I'll be ultimately holding her accountable for the host stand. She agreed. Ticket times were mostly good. Had a 30 minute shio saba due to a remake and a miscommunication. Also Jersey had to make more soba salad in the middle of the pop so we had 2 15 minute tickets for soba, but everything else was solid. Got a lot of good feedback from Jersey's special tonight. Went 2 on and cut 1 host at 915.
Sophia won both contests in the back Bs.
Jason is always super detail oriented as a food runner, and has lots of communication
Specials?
T Carp-3
T Set-7
Poisson Cru-12
Taz Sashimi-3
Escolar Spec-10
Smoking Sashimi-13
Aburi Aji-3 Aburi Hamachi-1
All Star Set-9
Pork Belly Nigiri-10
Takowasa-5
Any VIP's in?
The head dude of Uchi
a couple of yellow jacket bartenders
Comps& Void Detail:
Bday Comp
Kome Bucks
FNF for Jersey's Wife
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $5037
Projected Sales:$4850 (+$417.74)
TY Dinner Sales: $5267.74
+/- : =$230.74, +5%
Dinner Covers: 193
Avg PPA: $27.29
Weather: Cold Low 40s, upper 30s at the end of the night.
Any Special events going on?:
Who worked?:
Joel, Lindsey, Sophia, Miho, Dusten Cl, Ruthy and Nate H, Jason FR, Alex SA
Flow of Business, Cuts and Ticket Times:
It was decent night. Had a pretty good happy. We were 3/4 full by 6. We had 2 smaller pops tonight rather than 1 big pop. We were on a wait by 615, but off the wait around 730. Went back on a wait around 8, and came back off a wait around 915. Had a handful of tables go over the wait. 1 table was 35 min over, and was a family with two kids. I made sure have miso soups ready right when they sat, and sent a gyoza over shortly after. They went from extremely grumpy to super happy and it turned around their whole experience. There was 2 other tables that were about 20 minutes over, and I brought them miso soups as well. 2 other tables were about 10 minutes over, and I made sure to apologize and thank them for waiting. Nate was quoting a little low, and tables were camping extra hard tonight. I talked to Ruthy after the shift, and told her she needs to be running the show whenever she is working with a partner up there. She is a little too quick to pass over the responsibilities to newbies. I explained she is the senior staff member, we just gave her a raise, and I'll be ultimately holding her accountable for the host stand. She agreed. Ticket times were mostly good. Had a 30 minute shio saba due to a remake and a miscommunication. Also Jersey had to make more soba salad in the middle of the pop so we had 2 15 minute tickets for soba, but everything else was solid. Got a lot of good feedback from Jersey's special tonight. Went 2 on and cut 1 host at 915.
Sophia won both contests in the back Bs.
Jason is always super detail oriented as a food runner, and has lots of communication
Specials?
T Carp-3
T Set-7
Poisson Cru-12
Taz Sashimi-3
Escolar Spec-10
Smoking Sashimi-13
Aburi Aji-3 Aburi Hamachi-1
All Star Set-9
Pork Belly Nigiri-10
Takowasa-5
Any VIP's in?
The head dude of Uchi
a couple of yellow jacket bartenders
Comps& Void Detail:
Bday Comp
Kome Bucks
FNF for Jersey's Wife
R&M needs?:
86'd items/ need more?
Thursday, February 26, 2015
Thursday 2/26/15
Written By: Dusten
LY Lunch Sales: 2148
Projected Sales: 1893
TY Lunch Sales: 1837
+/- :-14% from LY and $56 under projected
Lunch Covers: 107
Avg PPA: 17.17
Weather: Cold and getting colder
Any Special events going on?: nah
Who worked?:Clair, Joel, Lindsey, Kate CL, Jason FR, Josh SA, Junko host.
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. We filled up briefly, but the tables turned quickly so we didn't really go on much of a wait. Ticket times were fine. I cut Joel at 1pm, Lindsey at 1:20pm and Clair at 1:45pm
Specials? 16 bento box sold
3 Staff members that stood out (why/how): Kate sold a ton of bentos today and brushed off her zero tip with poise.
Any VIP's in? Tara and Kelvin, Sashimi Steve and some friends of Take.
The woman who ate a day old alone together and earned herself $15 kome bucks in the process came in today to redeem her prize. She sat at the sushi bar and didn't tip... well she did leave Kate the $2.01 balance remaining on her Kome bucks. I swear... some people are so dense that light bends around them.
Comps& Void Detail:Void Mango avocado roll for Josh. Changed his mind.
R&M needs?:Someone scratched the floor in the party room. Bunch of savages in this town.
86'd items/ need more?
LY Lunch Sales: 2148
Projected Sales: 1893
TY Lunch Sales: 1837
+/- :-14% from LY and $56 under projected
Lunch Covers: 107
Avg PPA: 17.17
Weather: Cold and getting colder
Any Special events going on?: nah
Who worked?:Clair, Joel, Lindsey, Kate CL, Jason FR, Josh SA, Junko host.
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. We filled up briefly, but the tables turned quickly so we didn't really go on much of a wait. Ticket times were fine. I cut Joel at 1pm, Lindsey at 1:20pm and Clair at 1:45pm
Specials? 16 bento box sold
3 Staff members that stood out (why/how): Kate sold a ton of bentos today and brushed off her zero tip with poise.
Any VIP's in? Tara and Kelvin, Sashimi Steve and some friends of Take.
The woman who ate a day old alone together and earned herself $15 kome bucks in the process came in today to redeem her prize. She sat at the sushi bar and didn't tip... well she did leave Kate the $2.01 balance remaining on her Kome bucks. I swear... some people are so dense that light bends around them.
Comps& Void Detail:Void Mango avocado roll for Josh. Changed his mind.
R&M needs?:Someone scratched the floor in the party room. Bunch of savages in this town.
86'd items/ need more?
Subscribe to:
Posts (Atom)