Friday AM 6.12.15

Written By: Elizabeth

LY Lunch Sales: $2119
Projected Sales:  $2240
TY Lunch Sales: $2293
+/- :  +8% LY and +$53 PS!
Lunch Covers: 139
Avg PPA:  $16.50

Previous Days Labor %: 17%

Previous Days Comps %: 5% with 0% ctrl.

Weather: Muggy and hot as the afternoon went on

Any Special events going on?: Rot Rally Started

Who worked?: Joel, Lindsey, Kate, Sophia CL. Jason FR, Grace Host, Miho SA

Flow of Business, Cuts and Ticket Times:
Busy busy lunch. Picked up around 11:45. Had a lot of Hangry people in today that were in a rush. We went on a wait around noon and the wait lasted until about 1:30. The wait was hitting up to 30 minutes. Had some apps and dessert tickets hit 20 minutes. No complaints though. Once people were sat and eating they all seemed okay. Now, let's talk about the fun incident of the day:

I was doing an interview from 10am-10:45. Lindsey answered the phone and the woman (who had an accent) wanted to make a lunch reso for 11:45am. Lindsey took the reso and then the woman was pressing her to pre order because they needed to be out in an hour and a half. Lindsey told her we don't take pre orders but we shouldn't have a problem getting her out in that time. The woman kept pressing her to do this and Lindsey told her we don't. Then she said she was going to call back and Lindsey said okay. So the woman called back and talked to me and I told her that we don't take pre orders but she should have no problem getting out on time. She told me Lindsey told her yes. I told her that she was misinformed and we do not take pre orders, but again, said that we would have no problem getting them out in their time constraints. She continued to push me to take her order, then told me I was calling her a Liar because she swears Lindsay said yes. Eventually she hung up on me. The group came in, first 2 ladies, and the one lady said she needed to leave very soon. In a few seconds the another 6 ladies arrived and I sent Sophia in to take their order immediately. She did and the woman that ordered the veggie ramen said she needed it to go. They ordered mostly ramens. When the food came out (in about 15 mintues for a 10 top!) the Veggie Ramen was boxed up (despite the fact that we don't do it) and the woman said she never asked for it to go. So we re-plated it. They ate, and while they were eating, I came in, asked how everything was tasting, no one paid attention to me, and then I said "since I know you are on time constraints I will leave your check for you right here" again, no one paid attention. Then the one lady came out looking for Sophia (a few minutes later) and was searching with a credit card in her hand. I took it for her, Sophia ran the card, and when she dropped it, one of the ladies told her that all of the Ramens were terrible. They were too salty, and they had to pour water from their glasses in the bowls to make it taste better. The woman with the Veggie Ramen said it was completely inedible (note: there was nothing left in her bowl! She ate the entire thing!) Sophia came and told me that they paid out but said everything was horrible. I honestly didn't know what else to do because I knew whatever I said to them wouldn't make them happy. NOTHING would make them happy. So I consulted Take and he suggested I give them all $15 Kome Bucks to return. SO I grabbed a stack and went in and just walked around the room and laid them in front of each lady. They are horrible people. But they might Yelp. So FYI. I smiled through it all and did my best. Thats all we can do, right?


3 Staff members that stood out (why/how):
-Sophia did a great job handling the angry ladies- she kept a smile on her face the entire time and was able to brush off their rudeness.
-Joel was getting a little complainy towards the end of his shift- he said he was just tired.
-Grace did a great job handling the big rush and also with helping set up the sushi bar and assisting Miho here and there.

Any VIP's in?
Rita & Jason from Glazers
A girl I use to work with at the Alamo Drafthouse.

Comps& Void Detail:
FNF Alone Together for Glazers crew
FNF Pork Belly Nigiri for A7
Other than that, all was well!

R&M needs?:
Bulbs for back kitchen door.

86'd items/ need more?