6/14/15 Sunday PM recap

Written By: Dusten


LY Dinner Sales: 3679
Projected Sales:4631
TY Dinner Sales:4251
+/- : -$65 under projected, up 16% from LY
Dinner Covers: ??? The count reset in the middle of service. At one point we were over 125, then we were at 44. Closed with 65...
Avg PPA:

Weather: Rainy here and there, then cooled off a bit.

Any Special events going on?:

Who worked?: Sayo, Krystin, Mandy, Kate, Camacho CL, Ruthy Hosting, Jason SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Started out well. We had a few tables lined up outside upon opening. We were on a wait from 6:15 to 8:10pm. I cut Grace, Sayo and Krystin at 8:10
Had a couple of issues with tickets from the kitchen. The tables were understanding. A takoyaki took 30+ minutes to go out. The table claimed they never got it, but the ticket was stabbed. An edamame order was beat out to the table by 4 rolls. Again, there was some mix-up with the tickets.

Specials? 7x tsukiji sets, 15 carpaccio specials, 9 shishitos, 4 beef tetakis specials

3 Staff members that stood out (why/how):Mandy and Sayo are both really good at dealing with difficult customers and not letting one table ruin their night. Some woman gave Mandy a runaround today. Among other things asked for a veggie roll with yamagobo, seaweed salad and tamago. Said "the owner does it for [her] all the time." She was pretty rude with Mandy for no real reason. I went to make sure they were okay and they said everything was perfect and left a reasonable tip.

Sayo had another table leave her a zero tip on a $109 ticket. At no point did they give anyone any indication that there was a problem with any aspect of their experience. They left smiling! Sayo vented to me in the office for maybe 15 seconds and was back out and her usual capable upbeat self. She asked to not tip out on the ticket. I told her that was okay. I passed by them several times and again, they seemed perfectly content with their meal.

Hiroe may need to be paying a bit closer attention to the tickets in the kitchen. One stabbed that wasn't run and then another mixed up with another table.

Any VIP's in?Kenny by himself.
Samara and her boyfriend came in. He wore the same shirt as me.
Some regulars I recognized.

Comps& Void Detail:Voided an uni box- guest changed mind. Voided a beef tetaki- misring.
sunshine roll misring. DNL on beef carpaccio.
Samara dropped $60 in Kome bucks on her dinner, plus emp day off.
Another table brought in a $15 card but I didn't catch where they came from.

R&M needs?:Sushi bar sink next to soft serve machine needs snaking. Danny couldn't fine the snake we once had.
Soft serve machine was over freezing the product again.
Office printer jammed twice on two separate printing ventures, once when I was printing specials menus and another time when Toshi was making Royal Blue labels.

86'd items/ need more?