Written By: Dusten
LY Dinner Sales: 4889
Projected Sales : 5264
TY Dinner Sales:4717
+/- :4% down from LY and $547 under PS
Dinner Covers:117
Avg PPA: 26.65
Weather: rainy and a bit chilly
Special events?: nationwide protests of last nights election results
Who worked: Kelly, Cindy, Camacho, Lindsey, Sophia CL, John FR, Patrick SA, Melisa and Chelsea Hosting
Flow of Business, Cuts and Ticket Times: steady night but not too busy. We went on a wait from maybe 6:30 to 8:15. Some sushi rolls where made out of order. Servers communicated this with me and we got the rolls we needed out right away. I cut Kelly and Cindy at 8:30, Camacho at 9:15pm.
Specials:3 aji sashimi, 3 tsubuwasa, 1 kokuto pudding
3 Staff members that stood out (why/how): Patrick did a good job SA'ing tonight. I showed him a few pointers and shared ideas. He could use a little more situational awareness. He would be filling waters sometimes not knowing a table was up. Considering it was his first solo shift after training once this morning I think he did just fine.
-Cindy is probably my favorite person to work with. She does a good job, never complains, never gives me any problems.
Any VIP's in?One of Sophia's coworkers from Stubb's. Sophia claims she got food poisoning from here in the past. The girl didn't think it was us, but Sophia insists the timing pointed to us. Anyways, she came back and we sent her 2 zato pieces.
-Group of students with an email from their professor with a tax exemption ID #. Had them forward the email from their prof and I printed it out and left it on the desk for further inspection.
-No regulars that I know of.
Comps& Void Detail:customer bucks for the zato pieces.
R&M needs:
86'd items/ need more:
Wednesday, November 9, 2016
Wednesday AM 11/9/16
Written By: Elizabeth
LY Lunch Sales: $1734
Projected Sales : $1890
TY Lunch Sales: $1837
+/- : +6% LY and -$53 dang it! We had one guy walk in about 10 til and we let him know about last call in 10 minutes, he said his wife was meeting him but she wasn't going to be here by then, so he left. We could have hit that sales goal!
Lunch Covers: 98
Avg PPA: $18.74, saw a lot of drinkers out there today...no surprise, considering.
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: ZERO BABY!!! woohoo! Nice going, y'all!
Weather: Overcast, spotty rain. Even the weather is weeping.
Special events?: Do I really need to say it, "he who shall not be named"
Who worked:
Alex, Kelly, Sayo, Johnny CL. John SA/TR Patrick, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, picked up around noon, went on a short 15 minute wait around 12:30, but it died off afterwards. It was enough to keep the restaurant full and busy, but that was about it. No major issues or ticket times. I was nervous that we would see some hiccups from Ramen, but she kept up.
3 Staff members that stood out (why/how):
The mood was a bit somber but they turned on the smiles when we opened and everyone did a great job working together. No real standouts today. Sorry to say.
-Tori at the host stand is awesome as always.
-John did a great job training Patrick and Patrick seemed to pick it up pretty fast.
Any VIP's in?
some familiar faces in today, but no names. I stopped and said hi,
Comps& Void Detail:
Kitchen Error Comp on a Miso Ramen. She said it tasted funny (only took one bite) I tasted the broth and it did taste a little off. There was a lot of wakame in the soup too, so maybe it sat a little too long and absorbed that flavor. I got her a kara age teishoku and she was more than happy.
Kitchen Error on a Tonk.Ramen. The guy found a piece of plastic from a quart container
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1734
Projected Sales : $1890
TY Lunch Sales: $1837
+/- : +6% LY and -$53 dang it! We had one guy walk in about 10 til and we let him know about last call in 10 minutes, he said his wife was meeting him but she wasn't going to be here by then, so he left. We could have hit that sales goal!
Lunch Covers: 98
Avg PPA: $18.74, saw a lot of drinkers out there today...no surprise, considering.
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: ZERO BABY!!! woohoo! Nice going, y'all!
Weather: Overcast, spotty rain. Even the weather is weeping.
Special events?: Do I really need to say it, "he who shall not be named"
Who worked:
Alex, Kelly, Sayo, Johnny CL. John SA/TR Patrick, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, picked up around noon, went on a short 15 minute wait around 12:30, but it died off afterwards. It was enough to keep the restaurant full and busy, but that was about it. No major issues or ticket times. I was nervous that we would see some hiccups from Ramen, but she kept up.
3 Staff members that stood out (why/how):
The mood was a bit somber but they turned on the smiles when we opened and everyone did a great job working together. No real standouts today. Sorry to say.
-Tori at the host stand is awesome as always.
-John did a great job training Patrick and Patrick seemed to pick it up pretty fast.
Any VIP's in?
some familiar faces in today, but no names. I stopped and said hi,
Comps& Void Detail:
Kitchen Error Comp on a Miso Ramen. She said it tasted funny (only took one bite) I tasted the broth and it did taste a little off. There was a lot of wakame in the soup too, so maybe it sat a little too long and absorbed that flavor. I got her a kara age teishoku and she was more than happy.
Kitchen Error on a Tonk.Ramen. The guy found a piece of plastic from a quart container
R&M needs:
86'd items/ need more:
Tuesday, November 8, 2016
Tuesday Recap 11/8/16
Written By: Leary
LY Lunch Sales: 1416
Projected Sales : 2315 (-109)
TY Lunch Sales: 2206
+/- : +790, +56% Over LY
Lunch Covers: 128
Avg PPA: 17.23
LY Dinner Sales: 5277
Projected Sales : 3780 (+73)
TY Dinner Sales: 3853
+/- : -1424, -27%
Dinner Covers: 145
Avg PPA: 26.57
Previous Days Labor: 22 %
Previous Days Comps: 4%
Controllable Comps: 3.40%
Weather: Cloudy cool day, rainy chilly night
Special events?: Election Night
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Melisa H, Taylor FR
Dinner: Lindsey, Krystin, Naoto, Grace, Sayo Cl, John SA, Hiroe FR, Pat & Maegan H
Flow of Business, Cuts and Ticket Times:
Lunch was nice and busy. Earlier pop today. We were full and on a small wait by 1230. Stayed full until a little after 1. Slowed down by 130 and went 2 on. Only a few tables came in the last 30 minutes. Ticket times were good. No controllable comps
Dinner was busier than I expected with the election. Pretty decent happy hour, and we were on a small wait by 630. Stayed full until about 830 and then slowly dwindled off. Cut Patrick and Lindsey at 830, and went 2 on at 9. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Melisa did a really solid job handling a busy lunch at the host stand.
-Great having Naoto on the floor. Always so productive during the shift.
- Sayo did a solid job closing tonight.
Any VIP's in?
Kayo, Sophia, & Kenny
Comps& Void Detail:
-Owner Comp for Kayo
-Emp day off for Alex, and Sophia
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1416
Projected Sales : 2315 (-109)
TY Lunch Sales: 2206
+/- : +790, +56% Over LY
Lunch Covers: 128
Avg PPA: 17.23
LY Dinner Sales: 5277
Projected Sales : 3780 (+73)
TY Dinner Sales: 3853
+/- : -1424, -27%
Dinner Covers: 145
Avg PPA: 26.57
Previous Days Labor: 22 %
Previous Days Comps: 4%
Controllable Comps: 3.40%
Weather: Cloudy cool day, rainy chilly night
Special events?: Election Night
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Melisa H, Taylor FR
Dinner: Lindsey, Krystin, Naoto, Grace, Sayo Cl, John SA, Hiroe FR, Pat & Maegan H
Flow of Business, Cuts and Ticket Times:
Lunch was nice and busy. Earlier pop today. We were full and on a small wait by 1230. Stayed full until a little after 1. Slowed down by 130 and went 2 on. Only a few tables came in the last 30 minutes. Ticket times were good. No controllable comps
Dinner was busier than I expected with the election. Pretty decent happy hour, and we were on a small wait by 630. Stayed full until about 830 and then slowly dwindled off. Cut Patrick and Lindsey at 830, and went 2 on at 9. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Melisa did a really solid job handling a busy lunch at the host stand.
-Great having Naoto on the floor. Always so productive during the shift.
- Sayo did a solid job closing tonight.
Any VIP's in?
Kayo, Sophia, & Kenny
Comps& Void Detail:
-Owner Comp for Kayo
-Emp day off for Alex, and Sophia
R&M needs:
86'd items/ need more:
Monday, November 7, 2016
Monday 11.7.16
Written By: Elizabeth
LY Lunch Sales: $2456
Projected Sales : $2216
TY Lunch Sales: $1805
+/- : -27% LY and -$411 PS
Lunch Covers: 109
Avg PPA: $16.50
LY Dinner Sales: $4626
Projected Sales : $4340
TY Dinner Sales: $4127
+/- : -11% LY and -$213 PS
Dinner Covers: 162
Avg PPA: $25.48
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 1.48%
Weather: Overcast and rainy. But cooler.
Special events? none
Who worked:
Lunch: Johnny CL. Alex, Mandy, Krystin. John was the SA and FR. Why? Because Gabe didn't show up, but he didn't feel it was necessary to let me know. We got into it via text. This is how it went: I asked where he was for his shift. He said "Did Dusten not tell you?" I told him that no, Dusten didn't let me know he wasn't coming in today. That I knew about yesterday. He told me he has a cracked rib and is getting x-rays today. I said ok. He said he called in yesterday and that he "would have thought Dusten would have let you know". I said I knew he called out yesterday but no, neither of us assumed anything further. Taking his lead, figuring he is going to continue not to show up to his shifts, I asked when we could expect him back. To which he replied "like I said, I'm going to the Dr today...it could be later this week or long. I don't know until I get an xray". I asked if he could get the rest of his shifts covered and to keep us in the look, afterall, we're not mindreaders. He responded saying that he thinks it's a bit bizarre that anyone expected him back after one day. He continued his text the same way he speaks to me. And that is very patronizing. I've had a few interactions with him that bothered me, where he has spoken down to me, or very sarcastically, and makes passive aggressive comments. But that's where we are at. We should ASSUME that Gabe won't be in to work for the next few shifts. I ended the text message saying that all I'm asking for is simple communication from him. So we'll see where we go from there. You can't fix a cracked rib, it will heal itself with rest and ice. Generally broken ribs are healed within a month or two. So I'm not sure what his plan is. I released his shifts for the week, so we will need to work to get them covered.
As a side note, I don't particularly care for him.
Dinner: Krystin, Grace, Ruthy, Camacho, Clair CL. Patrick and Tori Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What an odd flow to lunch today. No tables at 11. Then at 11:15, literally 5 tables walked in back to back. Then around 11:45 we filled up within minutes. Went on a wait. At this time, the AT&T guy decided that he needed to shut down the wi-fi, so that threw a wrench in things for a minute, all the while I'm dealing with a very frustrating conversation with Gabe. But once the internet was back up and running, we were fine. It died at 1pm and we only had a few other tables come in after that. It was a strange flow, indeed.
Dinner started strong too with about 5 tables all lined up at the door. This daylight savings has people on the ready for their sushi! A few more came in for happy hour, but it slowed after that. Wasn't sure if anything would happen. We got another small push around 7:30 but by 9pm it was slowing significantly. I cut Krystin and Patrick at 8:30. I cut down to 2 on by 9, but it died and died even more. Cut Ruthy at 9:30 and Clair closed it down.
Specials:
O-Toro 1
Tsubugai 2
oyster
Fried IC (I can't remember how to get this to be discounted. 2 employees wanted it for dinner or bday dessert tonight and I couldn't comp it, had to void it)
3 Staff members that stood out (why/how):
- The AM crew rocked the busy lunch today, but the standout was John! He was scheduled as food runner but I tipped him out for both. He was hustling as an SA in his downtime from running food, and then would wait to hear the bell to run back and run food. He was a super duper team player today.
- Junko rocked, as always, at the host stand during our little hiccup without internet. Also, the ipad was about dead this morning. Whoever plugged it in last night didn't actually plug it in all day. So she made due by drawing a floor chart right before we opened...which came in handy again when the internet went down.
Any VIP's in?
none!
Comps& Void Detail:
FNF for a shumai for a girl I know from a friend. long story.
Kitchen error for a hair found in a Kome Salad
Customer Kome Bucks. The description said GC, it was Leary's initials and it was from the end of June
1 bday Taiyaki
R&M needs:
Where are we with the camera repair/replacement?
The Internet has been upgraded to Fiber! At&t Fiber that is. The unit is attached to the wall near the desk and is plugged in under the window. Which now means we have to charge the ipad elsewhere. That Fiber thing CAN NOT be unplugged. If you unplug it, you lose the internet. And that's bad news.
however, after that I was having problems with the printer. It wouldn't print the specials...until they randomly printed at 10pm tonight.
86'd items/ need more:
I'm assuming the powers that be know that we have some quart container lids that don't actually fit any of OUR quart containers, right?
LY Lunch Sales: $2456
Projected Sales : $2216
TY Lunch Sales: $1805
+/- : -27% LY and -$411 PS
Lunch Covers: 109
Avg PPA: $16.50
LY Dinner Sales: $4626
Projected Sales : $4340
TY Dinner Sales: $4127
+/- : -11% LY and -$213 PS
Dinner Covers: 162
Avg PPA: $25.48
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 1.48%
Weather: Overcast and rainy. But cooler.
Special events? none
Who worked:
Lunch: Johnny CL. Alex, Mandy, Krystin. John was the SA and FR. Why? Because Gabe didn't show up, but he didn't feel it was necessary to let me know. We got into it via text. This is how it went: I asked where he was for his shift. He said "Did Dusten not tell you?" I told him that no, Dusten didn't let me know he wasn't coming in today. That I knew about yesterday. He told me he has a cracked rib and is getting x-rays today. I said ok. He said he called in yesterday and that he "would have thought Dusten would have let you know". I said I knew he called out yesterday but no, neither of us assumed anything further. Taking his lead, figuring he is going to continue not to show up to his shifts, I asked when we could expect him back. To which he replied "like I said, I'm going to the Dr today...it could be later this week or long. I don't know until I get an xray". I asked if he could get the rest of his shifts covered and to keep us in the look, afterall, we're not mindreaders. He responded saying that he thinks it's a bit bizarre that anyone expected him back after one day. He continued his text the same way he speaks to me. And that is very patronizing. I've had a few interactions with him that bothered me, where he has spoken down to me, or very sarcastically, and makes passive aggressive comments. But that's where we are at. We should ASSUME that Gabe won't be in to work for the next few shifts. I ended the text message saying that all I'm asking for is simple communication from him. So we'll see where we go from there. You can't fix a cracked rib, it will heal itself with rest and ice. Generally broken ribs are healed within a month or two. So I'm not sure what his plan is. I released his shifts for the week, so we will need to work to get them covered.
As a side note, I don't particularly care for him.
Dinner: Krystin, Grace, Ruthy, Camacho, Clair CL. Patrick and Tori Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What an odd flow to lunch today. No tables at 11. Then at 11:15, literally 5 tables walked in back to back. Then around 11:45 we filled up within minutes. Went on a wait. At this time, the AT&T guy decided that he needed to shut down the wi-fi, so that threw a wrench in things for a minute, all the while I'm dealing with a very frustrating conversation with Gabe. But once the internet was back up and running, we were fine. It died at 1pm and we only had a few other tables come in after that. It was a strange flow, indeed.
Dinner started strong too with about 5 tables all lined up at the door. This daylight savings has people on the ready for their sushi! A few more came in for happy hour, but it slowed after that. Wasn't sure if anything would happen. We got another small push around 7:30 but by 9pm it was slowing significantly. I cut Krystin and Patrick at 8:30. I cut down to 2 on by 9, but it died and died even more. Cut Ruthy at 9:30 and Clair closed it down.
Specials:
O-Toro 1
Tsubugai 2
oyster
Fried IC (I can't remember how to get this to be discounted. 2 employees wanted it for dinner or bday dessert tonight and I couldn't comp it, had to void it)
3 Staff members that stood out (why/how):
- The AM crew rocked the busy lunch today, but the standout was John! He was scheduled as food runner but I tipped him out for both. He was hustling as an SA in his downtime from running food, and then would wait to hear the bell to run back and run food. He was a super duper team player today.
- Junko rocked, as always, at the host stand during our little hiccup without internet. Also, the ipad was about dead this morning. Whoever plugged it in last night didn't actually plug it in all day. So she made due by drawing a floor chart right before we opened...which came in handy again when the internet went down.
Any VIP's in?
none!
Comps& Void Detail:
FNF for a shumai for a girl I know from a friend. long story.
Kitchen error for a hair found in a Kome Salad
Customer Kome Bucks. The description said GC, it was Leary's initials and it was from the end of June
1 bday Taiyaki
R&M needs:
Where are we with the camera repair/replacement?
The Internet has been upgraded to Fiber! At&t Fiber that is. The unit is attached to the wall near the desk and is plugged in under the window. Which now means we have to charge the ipad elsewhere. That Fiber thing CAN NOT be unplugged. If you unplug it, you lose the internet. And that's bad news.
however, after that I was having problems with the printer. It wouldn't print the specials...until they randomly printed at 10pm tonight.
86'd items/ need more:
I'm assuming the powers that be know that we have some quart container lids that don't actually fit any of OUR quart containers, right?
Sunday, November 6, 2016
Sunday 11/6/16 recap
Written By: Dusten
LY Lunch Sales: 2859
Projected Sales : 2940
TY Lunch Sales: 3265
+/- : 14% over LY and $325 over PS
Lunch Covers: 167
Avg PPA: 19.55
LY Dinner Sales: 3454
Projected Sales : 4479
TY Dinner Sales: 5332
+/- : 54% over LY and $853 over PS
Dinner Covers: 188
Avg PPA: 28.36
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.72%
Weather: rainy off and on all day
Special events?: final day of Sound on Sound. Daylight Saving Time... day?
Who worked:
Lunch: Krystin, Kelly, Grace for Renee, Mandy CL, Chelsea H, John FR
Dinner: Krystin, Grace, Kelly, Cindy, Clair CL, Hiroe FR, John SA, Chelsea Cktl, Patrick and Meagan Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. A bit quicker to fill up than what I'd seen in the past. Several 5 and 6 tops walking in. Sushi bar and kitchen both seemed pretty busy all shift, but no crazy long ticket times. Things died off around 2pm. I cut Grace then. Cut Kelly at 2:30pm and left Krystin and Mandy on to close.
Dinner was busy. We had a long line at the door at open and were full by 6pm. I think the time change got the crowd going earlier. Still, lots of people came in, and several decided not to wait. Had a six top walk in just after we filled up. They didn't stay. We didn't get off wait until 8:45. I cut Krystin, Grace and Meagan then. Kelly was cut at 9:15.
Specials: 12 tsubugai, 21 seared hama-toro, 11 oyster
3 Staff members that stood out (why/how): Gabe called in for both of his shifts today. He said he was been working with a broken or cracked rib and thought he could pull off another day. He says he'll be going to the doctor. I told him we will need a note. I handled most of the SA'ing duties with Chelsea and John helping out a lot as well. The servers were great about pre-bussing, even outside their sections.
-Renee came in to work this morning, but left because she had injured her ankle the night before playing with a dog. She completed her opening side work and came to me telling me she couldn't work the floor. Grace was kind enough to come in and work for her on very short notice. I took care of her lunch with employee Kome bucks.
-Meagan was late today by about 10 minutes. I gave her a warning, explained the policy about calling when running late. She was pretty panicked being at the host stand solo with a line out the door at opening, but she settled down before Patrick came in. I know a few people have encouraged her "irrashaimase" and she tried it out some tonight. She was very apologetic about being tardy.
-Mr. Tran has little regard for people carrying full trays around corners or through narrow walkways. I don't know if he gets that when people say "corner," or "coming thru," etc., and are loaded with dishes or food, it may not be a good idea for him to lower his shoulder and barrel through anyways. I know it happened at least 3 times this weekend, twice tonight.
Any VIP's in? Lunch: Kenny, Old John, Toshi's family, Marco that used to work at Daruma, Dena that used to work here and Grace's roommate Sarah. A few other faces I recognized. The only persojn I recognized from dinner was Rachel. She was with a group I'd never seen before. Lots of new faces.
Comps& Void Detail: Emplyee Kome bucks for Grace. Customer Kome bucks for Toshi's fam and Grace's roommate.
Comp'd an order of meatballs at lunch. Table said their Kayaku's didn't have chicken in them and when some was brought out it was only one order's worth. All this came to me as they were paying out so I just comped the meatballs.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2859
Projected Sales : 2940
TY Lunch Sales: 3265
+/- : 14% over LY and $325 over PS
Lunch Covers: 167
Avg PPA: 19.55
LY Dinner Sales: 3454
Projected Sales : 4479
TY Dinner Sales: 5332
+/- : 54% over LY and $853 over PS
Dinner Covers: 188
Avg PPA: 28.36
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.72%
Weather: rainy off and on all day
Special events?: final day of Sound on Sound. Daylight Saving Time... day?
Who worked:
Lunch: Krystin, Kelly, Grace for Renee, Mandy CL, Chelsea H, John FR
Dinner: Krystin, Grace, Kelly, Cindy, Clair CL, Hiroe FR, John SA, Chelsea Cktl, Patrick and Meagan Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. A bit quicker to fill up than what I'd seen in the past. Several 5 and 6 tops walking in. Sushi bar and kitchen both seemed pretty busy all shift, but no crazy long ticket times. Things died off around 2pm. I cut Grace then. Cut Kelly at 2:30pm and left Krystin and Mandy on to close.
Dinner was busy. We had a long line at the door at open and were full by 6pm. I think the time change got the crowd going earlier. Still, lots of people came in, and several decided not to wait. Had a six top walk in just after we filled up. They didn't stay. We didn't get off wait until 8:45. I cut Krystin, Grace and Meagan then. Kelly was cut at 9:15.
Specials: 12 tsubugai, 21 seared hama-toro, 11 oyster
3 Staff members that stood out (why/how): Gabe called in for both of his shifts today. He said he was been working with a broken or cracked rib and thought he could pull off another day. He says he'll be going to the doctor. I told him we will need a note. I handled most of the SA'ing duties with Chelsea and John helping out a lot as well. The servers were great about pre-bussing, even outside their sections.
-Renee came in to work this morning, but left because she had injured her ankle the night before playing with a dog. She completed her opening side work and came to me telling me she couldn't work the floor. Grace was kind enough to come in and work for her on very short notice. I took care of her lunch with employee Kome bucks.
-Meagan was late today by about 10 minutes. I gave her a warning, explained the policy about calling when running late. She was pretty panicked being at the host stand solo with a line out the door at opening, but she settled down before Patrick came in. I know a few people have encouraged her "irrashaimase" and she tried it out some tonight. She was very apologetic about being tardy.
-Mr. Tran has little regard for people carrying full trays around corners or through narrow walkways. I don't know if he gets that when people say "corner," or "coming thru," etc., and are loaded with dishes or food, it may not be a good idea for him to lower his shoulder and barrel through anyways. I know it happened at least 3 times this weekend, twice tonight.
Any VIP's in? Lunch: Kenny, Old John, Toshi's family, Marco that used to work at Daruma, Dena that used to work here and Grace's roommate Sarah. A few other faces I recognized. The only persojn I recognized from dinner was Rachel. She was with a group I'd never seen before. Lots of new faces.
Comps& Void Detail: Emplyee Kome bucks for Grace. Customer Kome bucks for Toshi's fam and Grace's roommate.
Comp'd an order of meatballs at lunch. Table said their Kayaku's didn't have chicken in them and when some was brought out it was only one order's worth. All this came to me as they were paying out so I just comped the meatballs.
R&M needs:
86'd items/ need more:
Saturday, November 5, 2016
Saturday 11.5.16
Written By: Elizabeth
LY Lunch Sales: $3854
Projected Sales : $3650
TY Lunch Sales: $3369
+/- : -13% LY and -$281 PS (kind of hard to beat LY. That's one hell of a lunch)
Lunch Covers: 182
Avg PPA: $18.31
LY Dinner Sales: $6873
Projected Sales : $7360
TY Dinner Sales: $7108
+/- : +3% LY and -$252 PS
Dinner Covers: 257
Avg PPA: $27.66
On the checkouts spreadsheet I forgot to add in the cocktail sales to the server sales. I have adjusted it for the week. Which means last nights sales were actually $7278/ +6% LY and +$158 PS
**NOTE: On the P&L spreadsheet, I have rearranged the Comparisons rows, so now LY is the top row, Projected is the middle, and TY sales are the last row. That way it's easier to enter in all the numbers up top here. Don't know why I didn't think of that sooner.
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 1.58%
Weather: Overcast and cool. low 70s
Special events?:
Sound on Sound Fest, TX Book Fest
Who worked:
Lunch; Sayo, Mandy, Renee, Johnny CL. Tori Host, John FR, Gabe SA
Dinner:Lindsey, Clair, Camacho, Krystin, Dusten CL. Melisa & Patrick host, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 1pm and then it just hit like a ton of bricks. We went on a 30-40 minute wait until about 2:30. It was very busy and everyone was hustling and moving. no major ticket times or errors though. Everyone seemed pretty happy. I underquoted one table when we got our inital pop, but they seemed okay with waiting a little longer. Johnny had a table that was deathly allergic to MSG so I spent some time talking with them and getting them situated with that. Other than that, the afternoon slowed around 2:45. Pretty late for a Saturday.
Dinner was more of the same. If last night and tonight were a fable, tonight would be the Tortise, and last night was the Hare. Tonight was slow and steady. All night long. It never let up but was never overwhelming. We had a pop around 6:30 but other than that it was a mellow long night. Cut Lindsey and Clair at 9:30 since it was slowing, somewhat. The 3 left on had to get a little hustle in their step since we were still having folks coming in the door consistantly.
We stayed busier later into the night as well, seating the last table at 10:30. It died down after that.
I've wanted to mention this for a while now. The Kara-age experiences consistancy issues. not in portioning, but in quality. Sometimes I order regular kara-age and its fantastic! Great pieces of meat, crispy. Other times I order it and it's soggy, barely coated in cornmeal, and chewy.
Specials:
Japanese Uni 3
Tsubugai 9
Oyster 8
Puddings 3 (only 1 left)
3 Staff members that stood out (why/how):
-Krystin was an exceptional super star tonight. Multiple times I saw her coming from the back dish pit with stacks of sushi plates in her hands. She was the only server I saw restocking the sushi bar. And she put the hustle on at the end of the night after I made cuts too.
-Renee didn't have much going on tonight but I kept her on until 9:30. Her attitude was meh. She was tired and bored and just didn't have much of a smile on all night.
-Melisa was also not feeling too hot tonight. She said she was just super tired, I overheard her saying she worked at Mothers this morning. She was just sort of "there" all night. I also cut her at 9:30 because I was bored and she was tired. Could have used a little more pep in her step tonight though.
Patrick ran the board and I had to remind him, when taking names, to get a last initial. He put up a fight against it for a little bit, but eventually started....the stopped. So, there's that. I would like for everyone to get in the habit of getting a last initial when we are on a wait, just in case we need to get old fashioned and start calling out for folks.
Any VIP's in?
Cole was in for lunch with a friend
Japanese American Lady was in- the one we're donating the Gift Card to. (no, I wasn't profiling)
Stephanie & Sean and their baby. They were regulars of ours before the had to move to LA for business. They were back in town visiting. They've been gone for 2 years. Doesn't seem like it.
Wylie & Eudora. I love them!
Comps& Void Detail:
Long ticket time on an Edamame towards the end of service for Johnny- comp'd as kit error.
Void Shime Saba misring
Camembert FNF for Steph & Sean
R&M needs:
I will call Hill Refridgeration on Monday to take a look at Ni-ban sushi case, it has stopped working.
I walked to the corner store today and got a small padlock with a small key. The key is on the trailer keys clip. This is a temporary fix until we can
I went in the trailer during the lunch rush to look for togo containers, and that trailer is an absolute mess. Also, why is there so much stuff in there now?!? I couldn't find any containers (Matt went in tonight and found some) But we have got to do something about it.
86'd items/ need more:
I ordered more crayons. We have used the last of them
LY Lunch Sales: $3854
Projected Sales : $3650
TY Lunch Sales: $3369
+/- : -13% LY and -$281 PS (kind of hard to beat LY. That's one hell of a lunch)
Lunch Covers: 182
Avg PPA: $18.31
LY Dinner Sales: $6873
Projected Sales : $7360
TY Dinner Sales: $7108
+/- : +3% LY and -$252 PS
Dinner Covers: 257
Avg PPA: $27.66
On the checkouts spreadsheet I forgot to add in the cocktail sales to the server sales. I have adjusted it for the week. Which means last nights sales were actually $7278/ +6% LY and +$158 PS
**NOTE: On the P&L spreadsheet, I have rearranged the Comparisons rows, so now LY is the top row, Projected is the middle, and TY sales are the last row. That way it's easier to enter in all the numbers up top here. Don't know why I didn't think of that sooner.
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 1.58%
Weather: Overcast and cool. low 70s
Special events?:
Sound on Sound Fest, TX Book Fest
Who worked:
Lunch; Sayo, Mandy, Renee, Johnny CL. Tori Host, John FR, Gabe SA
Dinner:Lindsey, Clair, Camacho, Krystin, Dusten CL. Melisa & Patrick host, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 1pm and then it just hit like a ton of bricks. We went on a 30-40 minute wait until about 2:30. It was very busy and everyone was hustling and moving. no major ticket times or errors though. Everyone seemed pretty happy. I underquoted one table when we got our inital pop, but they seemed okay with waiting a little longer. Johnny had a table that was deathly allergic to MSG so I spent some time talking with them and getting them situated with that. Other than that, the afternoon slowed around 2:45. Pretty late for a Saturday.
Dinner was more of the same. If last night and tonight were a fable, tonight would be the Tortise, and last night was the Hare. Tonight was slow and steady. All night long. It never let up but was never overwhelming. We had a pop around 6:30 but other than that it was a mellow long night. Cut Lindsey and Clair at 9:30 since it was slowing, somewhat. The 3 left on had to get a little hustle in their step since we were still having folks coming in the door consistantly.
We stayed busier later into the night as well, seating the last table at 10:30. It died down after that.
I've wanted to mention this for a while now. The Kara-age experiences consistancy issues. not in portioning, but in quality. Sometimes I order regular kara-age and its fantastic! Great pieces of meat, crispy. Other times I order it and it's soggy, barely coated in cornmeal, and chewy.
Specials:
Japanese Uni 3
Tsubugai 9
Oyster 8
Puddings 3 (only 1 left)
3 Staff members that stood out (why/how):
-Krystin was an exceptional super star tonight. Multiple times I saw her coming from the back dish pit with stacks of sushi plates in her hands. She was the only server I saw restocking the sushi bar. And she put the hustle on at the end of the night after I made cuts too.
-Renee didn't have much going on tonight but I kept her on until 9:30. Her attitude was meh. She was tired and bored and just didn't have much of a smile on all night.
-Melisa was also not feeling too hot tonight. She said she was just super tired, I overheard her saying she worked at Mothers this morning. She was just sort of "there" all night. I also cut her at 9:30 because I was bored and she was tired. Could have used a little more pep in her step tonight though.
Patrick ran the board and I had to remind him, when taking names, to get a last initial. He put up a fight against it for a little bit, but eventually started....the stopped. So, there's that. I would like for everyone to get in the habit of getting a last initial when we are on a wait, just in case we need to get old fashioned and start calling out for folks.
Any VIP's in?
Cole was in for lunch with a friend
Japanese American Lady was in- the one we're donating the Gift Card to. (no, I wasn't profiling)
Stephanie & Sean and their baby. They were regulars of ours before the had to move to LA for business. They were back in town visiting. They've been gone for 2 years. Doesn't seem like it.
Wylie & Eudora. I love them!
Comps& Void Detail:
Long ticket time on an Edamame towards the end of service for Johnny- comp'd as kit error.
Void Shime Saba misring
Camembert FNF for Steph & Sean
R&M needs:
I will call Hill Refridgeration on Monday to take a look at Ni-ban sushi case, it has stopped working.
I walked to the corner store today and got a small padlock with a small key. The key is on the trailer keys clip. This is a temporary fix until we can
I went in the trailer during the lunch rush to look for togo containers, and that trailer is an absolute mess. Also, why is there so much stuff in there now?!? I couldn't find any containers (Matt went in tonight and found some) But we have got to do something about it.
86'd items/ need more:
I ordered more crayons. We have used the last of them
Friday, November 4, 2016
Friday 11.4.16
Written By: Elizabeth
LY Lunch Sales: $2161
Projected Sales : $2415
TY Lunch Sales: $1972
+/- : -9% LY and -$443PS
Lunch Covers: 116
Avg PPA: $17
LY Dinner Sales: $6862
Projected Sales : $7120
TY Dinner Sales: $6599
+/- : -4% LY and $521 PS
Dinner Covers: 242
Avg PPA: $27.27
I think tomorrow I need to run a PPA contest.
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 10%
Weather: Overcast and getting cooler. A little humid still
Special events?:
Sound on Sound Fest this Weekend.
COTA Classic
Who worked:
Lunch: Sayo, Mandy, Grace, Clair CL. Taylor FR, John SA, Tori Host
Dinner: Lindsey, Krystin, Camacho, Sophia, Dusten CL. John SA, Taylor FR, Chelsea and Alina Host. Renee CT.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start, but once again, PPA was low. I thought for sure we would meet proj sales but as you can see we didn't. It was a nice pace to lunch though. Didn't go on much of a wait. Died off early.
Dinner started up busy and had a weird cadence the entire night. We went on a wait around 5:40, then came off the wait for a second around 6:30, then went back on a wait at 6:50, then stayed on a pretty significant wait until 8. Had 3 tables in a row end up being no show's, which skewed our wait times. The crowd, overall, tonight had a weird vibe to them. Lindsey got a string of bad tips in her first round of tables. I touched a few and everyone seemed to be enjoying themselves. So I'm not sure what that was about.
No long tickets, except for some sushi rolls that ran about 25 minutes due to a big influx of tables. But there didn't seem to be anyone that was too upset about it.
The other thing that we learned with Resy is that its hard to quote tables when theres just a list of tables in front of you and not necessarily something saying how many 2 tops/ 4tops, etc. I emailed support about maybe thinking about adding this feature, since it's still a little beta.
But I cut Lindsey at 9:30, and went 2 on at 10pm. There was only 1 more table that came in around 10:15 and then it was a ghost town in here by 10:45. Very odd. I guess there's a lot going on in town tonight?
Specials:
Staff loved the Tempura Ice Cream! Begged me to have it added to the menu. Only one table said it wasn't enough ice cream, and it was too much pound cake. All they did was eat the ice cream out of it though, and when they were trying to order dessert they kept asking for berry ice cream....they were bizarre. So I wouldn't let that sway the judges.
Seared Hama Toro : 8
O Toro: 10
Snow Crab as usual
3 Staff members that stood out (why/how):
-Both Chelsea and Alina hadn't had any practice with a waitlist on Resy so I kept a tight hold on the host stand tonight. I stayed with them for most of the night making sure that they were understanding the ins and outs of it. I think in the end they both picked it up, maybe Chelsea faster than Alina. But both did great.
-John, cheerful and hardworking as always. But he was missing a few attention to detail items tonight, like facing table tents and getting soy sauce refilled. To his credit, however, when tables got up, they got up in 3's. So he was having to push the hustle, which he most definitely did.
-Grace did a great job on her lunch shift this morning, considering her personal life at the moment. He grandfather was due to pass at any hour during her shift and she kept a positive attitude, cheerful smile and upbeat personality the entire shift! I was so very proud of her today.
Any VIP's in?
Pilot couple for dinner. They bought another $1k gift card. I gave them Kome bucks with no expiration date, as per our conversation. They spend way more than $1k in here every year so I was okay with it.
David and Susan (crossword couple)
Miguel and a lady friend.
Comps& Void Detail:
FNF $5
Customer Kome Bucks for an edamame.
Bday Dessert
R&M needs:
The lock for the back gate is indeed missing. I will be here tomorrow open to close, so if someone else can grab a lock, I would much appreciate it.
86'd items/ need more:
LY Lunch Sales: $2161
Projected Sales : $2415
TY Lunch Sales: $1972
+/- : -9% LY and -$443PS
Lunch Covers: 116
Avg PPA: $17
LY Dinner Sales: $6862
Projected Sales : $7120
TY Dinner Sales: $6599
+/- : -4% LY and $521 PS
Dinner Covers: 242
Avg PPA: $27.27
I think tomorrow I need to run a PPA contest.
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 10%
Weather: Overcast and getting cooler. A little humid still
Special events?:
Sound on Sound Fest this Weekend.
COTA Classic
Who worked:
Lunch: Sayo, Mandy, Grace, Clair CL. Taylor FR, John SA, Tori Host
Dinner: Lindsey, Krystin, Camacho, Sophia, Dusten CL. John SA, Taylor FR, Chelsea and Alina Host. Renee CT.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start, but once again, PPA was low. I thought for sure we would meet proj sales but as you can see we didn't. It was a nice pace to lunch though. Didn't go on much of a wait. Died off early.
Dinner started up busy and had a weird cadence the entire night. We went on a wait around 5:40, then came off the wait for a second around 6:30, then went back on a wait at 6:50, then stayed on a pretty significant wait until 8. Had 3 tables in a row end up being no show's, which skewed our wait times. The crowd, overall, tonight had a weird vibe to them. Lindsey got a string of bad tips in her first round of tables. I touched a few and everyone seemed to be enjoying themselves. So I'm not sure what that was about.
No long tickets, except for some sushi rolls that ran about 25 minutes due to a big influx of tables. But there didn't seem to be anyone that was too upset about it.
The other thing that we learned with Resy is that its hard to quote tables when theres just a list of tables in front of you and not necessarily something saying how many 2 tops/ 4tops, etc. I emailed support about maybe thinking about adding this feature, since it's still a little beta.
But I cut Lindsey at 9:30, and went 2 on at 10pm. There was only 1 more table that came in around 10:15 and then it was a ghost town in here by 10:45. Very odd. I guess there's a lot going on in town tonight?
Specials:
Staff loved the Tempura Ice Cream! Begged me to have it added to the menu. Only one table said it wasn't enough ice cream, and it was too much pound cake. All they did was eat the ice cream out of it though, and when they were trying to order dessert they kept asking for berry ice cream....they were bizarre. So I wouldn't let that sway the judges.
Seared Hama Toro : 8
O Toro: 10
Snow Crab as usual
3 Staff members that stood out (why/how):
-Both Chelsea and Alina hadn't had any practice with a waitlist on Resy so I kept a tight hold on the host stand tonight. I stayed with them for most of the night making sure that they were understanding the ins and outs of it. I think in the end they both picked it up, maybe Chelsea faster than Alina. But both did great.
-John, cheerful and hardworking as always. But he was missing a few attention to detail items tonight, like facing table tents and getting soy sauce refilled. To his credit, however, when tables got up, they got up in 3's. So he was having to push the hustle, which he most definitely did.
-Grace did a great job on her lunch shift this morning, considering her personal life at the moment. He grandfather was due to pass at any hour during her shift and she kept a positive attitude, cheerful smile and upbeat personality the entire shift! I was so very proud of her today.
Any VIP's in?
Pilot couple for dinner. They bought another $1k gift card. I gave them Kome bucks with no expiration date, as per our conversation. They spend way more than $1k in here every year so I was okay with it.
David and Susan (crossword couple)
Miguel and a lady friend.
Comps& Void Detail:
FNF $5
Customer Kome Bucks for an edamame.
Bday Dessert
R&M needs:
The lock for the back gate is indeed missing. I will be here tomorrow open to close, so if someone else can grab a lock, I would much appreciate it.
86'd items/ need more:
Thursday, November 3, 2016
Thursday 11.3.16
Written By: Elizabeth
LY Lunch Sales: $2287
Projected Sales : $2316
TY Lunch Sales: $1420
+/- : -38% LY and -$896 PS
Lunch Covers: 85
Avg PPA: $16.71
LY Dinner Sales: $4145
Projected Sales : $5060
TY Dinner Sales: $5276
+/- : +27% LY and +$216 PS
Dinner Covers: 202
Avg PPA: $26.12
For the day we finished 4% over LY and -$680 PS
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.06%
Weather: Muggy, 80s. Then heavy rains around noon that lasted through 5pm.
Special events?:
Who worked:
Lunch: Johnny, Lindsey, Renee, Sayo CL. john SA, Taylor FR, Tori host
Dinner: Ruthy, Krystin, Mandy, Kelly, Dusten CL. John FR, Gabe SA, Tori CT, Patrick and Melisa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow, due in part to the rain I think. We never filled up, and by 1pm I went 2 on. The table of Japanese business men were very pleased with their dining experience. Sayo and Johnny closed it out, raising their sales to almost $400 each. Slow to say the least.
Dinner was the opposite. Happy Hour started off strong and we went on a wait around 6:30, got off the wait briefly at 7, then went right back on the wait, which lasted until 9pm. I think since the rain was no more, people were out and about, and it was business as usual. I cut Krystin around 9pm, then went 2 on at 9:30. We were still pretty full by then but things were slowing down. We didn't have any other tables come in during that time, until 9:55 when a 2 top walked in. Other than that it was a mellow finish to the evening.
Specials:
Iwashi: 14
Saw several of the Puddings go out tonight and they seemed like a big hit. I didn't add the item right in Aloha so I can't get a count on it, nor can I discount it. I know i missed something so I'll look at it tomorrow.
3 Staff members that stood out (why/how):
-Beorn and Marshall make a great team on dish! They get along well and move quickly.Very efficient
- Patrick has a great disposition and is able to work well with others. I know it sounds generic but it goes a long way.
-Gabe had his moments tonight. Some times I saw him speed off to tables, other times it was leisurely.
Any VIP's in?
rob, James (Sayos BR) for lunch
Kylee
Karen
A new guy named Terry. He lives in the neighborhood, his son is at Cold Towne a lot and he says he frequents Mrs.Johnsons too. nice guy.
Comps& Void Detail:
Emp day off Comp for Conners dad who came in with his younger brother
FNF for some pieces I sent Kylee, Karen, and Rob. As well as Sayo's BF
Kitchen Error for a Hamachi Kama that took 30 minutes because it was the last one and it was frozen.
Server Misring for an Asahi Draft that Kelly misheard (they said Sake)
Owner comp for Kayo
Emp Kome Bucks for Melisa
Bday Roll for a guest who didn't want dessert and is a regular.
ANA
R&M needs:
The ice machine leak might be back.
Also, some water came in through the PDR light, but when Take and I looked, we didn't see anything. It was a bit strange. Keep an eye on it.
86'd items/ need more:
LY Lunch Sales: $2287
Projected Sales : $2316
TY Lunch Sales: $1420
+/- : -38% LY and -$896 PS
Lunch Covers: 85
Avg PPA: $16.71
LY Dinner Sales: $4145
Projected Sales : $5060
TY Dinner Sales: $5276
+/- : +27% LY and +$216 PS
Dinner Covers: 202
Avg PPA: $26.12
For the day we finished 4% over LY and -$680 PS
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.06%
Weather: Muggy, 80s. Then heavy rains around noon that lasted through 5pm.
Special events?:
Who worked:
Lunch: Johnny, Lindsey, Renee, Sayo CL. john SA, Taylor FR, Tori host
Dinner: Ruthy, Krystin, Mandy, Kelly, Dusten CL. John FR, Gabe SA, Tori CT, Patrick and Melisa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow, due in part to the rain I think. We never filled up, and by 1pm I went 2 on. The table of Japanese business men were very pleased with their dining experience. Sayo and Johnny closed it out, raising their sales to almost $400 each. Slow to say the least.
Dinner was the opposite. Happy Hour started off strong and we went on a wait around 6:30, got off the wait briefly at 7, then went right back on the wait, which lasted until 9pm. I think since the rain was no more, people were out and about, and it was business as usual. I cut Krystin around 9pm, then went 2 on at 9:30. We were still pretty full by then but things were slowing down. We didn't have any other tables come in during that time, until 9:55 when a 2 top walked in. Other than that it was a mellow finish to the evening.
Specials:
Iwashi: 14
Saw several of the Puddings go out tonight and they seemed like a big hit. I didn't add the item right in Aloha so I can't get a count on it, nor can I discount it. I know i missed something so I'll look at it tomorrow.
3 Staff members that stood out (why/how):
-Beorn and Marshall make a great team on dish! They get along well and move quickly.Very efficient
- Patrick has a great disposition and is able to work well with others. I know it sounds generic but it goes a long way.
-Gabe had his moments tonight. Some times I saw him speed off to tables, other times it was leisurely.
Any VIP's in?
rob, James (Sayos BR) for lunch
Kylee
Karen
A new guy named Terry. He lives in the neighborhood, his son is at Cold Towne a lot and he says he frequents Mrs.Johnsons too. nice guy.
Comps& Void Detail:
Emp day off Comp for Conners dad who came in with his younger brother
FNF for some pieces I sent Kylee, Karen, and Rob. As well as Sayo's BF
Kitchen Error for a Hamachi Kama that took 30 minutes because it was the last one and it was frozen.
Server Misring for an Asahi Draft that Kelly misheard (they said Sake)
Owner comp for Kayo
Emp Kome Bucks for Melisa
Bday Roll for a guest who didn't want dessert and is a regular.
ANA
R&M needs:
The ice machine leak might be back.
Also, some water came in through the PDR light, but when Take and I looked, we didn't see anything. It was a bit strange. Keep an eye on it.
86'd items/ need more:
Wednesday, November 2, 2016
Wednesday 11/2 PM recap
Written By:
LY Dinner Sales:4940
Projected Sales :5025
TY Dinner Sales:4797
+/- :228 under PS and under LY by 3%
Dinner Covers: 184
Avg PPA:26.07
Weather: Warm and muggy
Special events?: Dia de los Muertos.
Who worked: Naoto, Camacho, Cindy, Mandy, Sophia CL, John SA Taylor FR, Melisa and Tori H
Flow of Business, Cuts and Ticket Times: Steady most of the night. We only went on a wait for a short period of time. Before then, tables seemed to get up just as another group would walk in. Several 6 top walk-ins. Things slowed around 8pm, but remained steady. I cut Naoto at 8:15pm, Camacho at 8:30, Cindy at 9:15 and let Mandy and Sophia close it down.
Specials: 3 Japanese uni, 6 tsubugai, 24 snow crab, 5 kawa ebi
3 Staff members that stood out (why/how): Cindy was busy tonight handling at least 4 large parties in her section. She mentioned the first one being the most difficult. Her second reso cancelled so she got the cancellation fee, plus a whole new table. Good for her.
-Tori was a little frustrated with Melisa tonight. I told her as the senior staff member, if she helps Melisa learn the finer points of the position, it will make those irritations much easier. Tori just seemed hesitant to take charge. Unfortunately for her, she knows the restaurant and Resy better than Melisa.
-Jason was unusually quiet tonight.
Any VIP's in? Several familiar faces that I can't put names to. Broker Ben came in later on in the evening.
Comps& Void Detail: 3 bday desserts... all out of Cindy's section.
Sophia's B8 found a bone in her negi-hama maki. Sophia said she was pretty upset and didn't want a remake. I talked to them, apologized and said it was extremely rare for that to happen but would remind the bar to be very careful. I comped the roll to kitchen error and gave them a $10 recovery card for next time.
Aside from that a few misrings that weren't made.
R&M needs:
86'd items/ need more: crayons
LY Dinner Sales:4940
Projected Sales :5025
TY Dinner Sales:4797
+/- :228 under PS and under LY by 3%
Dinner Covers: 184
Avg PPA:26.07
Weather: Warm and muggy
Special events?: Dia de los Muertos.
Who worked: Naoto, Camacho, Cindy, Mandy, Sophia CL, John SA Taylor FR, Melisa and Tori H
Flow of Business, Cuts and Ticket Times: Steady most of the night. We only went on a wait for a short period of time. Before then, tables seemed to get up just as another group would walk in. Several 6 top walk-ins. Things slowed around 8pm, but remained steady. I cut Naoto at 8:15pm, Camacho at 8:30, Cindy at 9:15 and let Mandy and Sophia close it down.
Specials: 3 Japanese uni, 6 tsubugai, 24 snow crab, 5 kawa ebi
3 Staff members that stood out (why/how): Cindy was busy tonight handling at least 4 large parties in her section. She mentioned the first one being the most difficult. Her second reso cancelled so she got the cancellation fee, plus a whole new table. Good for her.
-Tori was a little frustrated with Melisa tonight. I told her as the senior staff member, if she helps Melisa learn the finer points of the position, it will make those irritations much easier. Tori just seemed hesitant to take charge. Unfortunately for her, she knows the restaurant and Resy better than Melisa.
-Jason was unusually quiet tonight.
Any VIP's in? Several familiar faces that I can't put names to. Broker Ben came in later on in the evening.
Comps& Void Detail: 3 bday desserts... all out of Cindy's section.
Sophia's B8 found a bone in her negi-hama maki. Sophia said she was pretty upset and didn't want a remake. I talked to them, apologized and said it was extremely rare for that to happen but would remind the bar to be very careful. I comped the roll to kitchen error and gave them a $10 recovery card for next time.
Aside from that a few misrings that weren't made.
R&M needs:
86'd items/ need more: crayons
Wednesday AM Recap 11/2/16
Written By: Leary
LY Lunch Sales: 1493
Projected Sales : 1640 (+$317)
TY Lunch Sales: 1957
+/- : +$464, 31%
Lunch Covers: 96
Avg PPA: 19.97
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy and humid morning, Sunny and muggy afternoon
Special events?:
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Busier lunch than the past few days. Had a few little pops today. The biggest one was at 115, but it was chill by 140. Ticket times were good.
I had to call and cancel a reservation for tomorrow. I had taken it yesterday and forgot we had the VIP coming in tomorrow. The VIP reservation wasn't listed in the buzztable, Resy, or the credit card book so I thought we had the spot open. Luckily I realized my mistake today. The lady who had made the reservation was extremely difficult when making it so I was not looking forward to calling and cancelling. She was upset, but understanding in the end. I told I would give her $50 gift card for the inconvenience. It's in an envelop on the cork board. Her name was Chris. I will make sure special reservation requests make it in the book and app in the future.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scott let me know around 1230 that the light switch next to the dishwasher was smoking. It wasn't smoking when I checked it out. The wall around it was soaking wet so I decided to turn the light off, and when I did it shocked the heck out of my. Turned off the breaker and called Andy. He came out pretty quickly and decided the best plan would be to to remove the light switch and cover it with a weatherproof panel. We'll have to turn the light off with the breaker from now. It's not ideal, but that light switch is in a horrible location and has been an ongoing issue so this is is the best cheap solution Andy had.
86'd items/ need more:
LY Lunch Sales: 1493
Projected Sales : 1640 (+$317)
TY Lunch Sales: 1957
+/- : +$464, 31%
Lunch Covers: 96
Avg PPA: 19.97
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy and humid morning, Sunny and muggy afternoon
Special events?:
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Busier lunch than the past few days. Had a few little pops today. The biggest one was at 115, but it was chill by 140. Ticket times were good.
I had to call and cancel a reservation for tomorrow. I had taken it yesterday and forgot we had the VIP coming in tomorrow. The VIP reservation wasn't listed in the buzztable, Resy, or the credit card book so I thought we had the spot open. Luckily I realized my mistake today. The lady who had made the reservation was extremely difficult when making it so I was not looking forward to calling and cancelling. She was upset, but understanding in the end. I told I would give her $50 gift card for the inconvenience. It's in an envelop on the cork board. Her name was Chris. I will make sure special reservation requests make it in the book and app in the future.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scott let me know around 1230 that the light switch next to the dishwasher was smoking. It wasn't smoking when I checked it out. The wall around it was soaking wet so I decided to turn the light off, and when I did it shocked the heck out of my. Turned off the breaker and called Andy. He came out pretty quickly and decided the best plan would be to to remove the light switch and cover it with a weatherproof panel. We'll have to turn the light off with the breaker from now. It's not ideal, but that light switch is in a horrible location and has been an ongoing issue so this is is the best cheap solution Andy had.
86'd items/ need more:
Tuesday Recap 11/1/16
Written By: Leary
LY Lunch Sales: 2009
Projected Sales : 1895(-380)
TY Lunch Sales: 1515
+/- : -494, -25% Under LY
Lunch Covers: 83
Avg PPA: 18.25
LY Dinner Sales: 4605
Projected Sales : 4560 (+514)
TY Dinner Sales: 5074
+/- : +469, +10%
Dinner Covers: 165 (this is an educated guess based on hand written list)
Avg PPA: 30.75
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?: All Saints Day / Dias De Muertos
Who worked:
Lunch: Lindsey, Ruthy, Alex, Johnny Cl, Taylor FR, John SA, Junko H
Dinner: Ruthy, Lindsey, Kelly, Sayo, Clair Cl, Patrick & Maegan H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch started off pretty busy. We were almost full by noon so I was hopeful that we were about to have a busy lunch, but then it just died off. Less than half the tables sat at 1 so I went 2 on. Had a few more tables come in over the next hour. Solid ticket times. No customer issues. No comps.
Dinner started off pretty slow. We did get a little pop around 8, and hit a 30 minute wait. Right when I thought the hosts were going to get to practice with the wait list on Resy the internet went down. There was heavy lightening and a little rain which I guess caused the issue. We had to go to a hand written wait list at that point. No phone or internet the rest of the night. It just came back up about 20 minutes ago. Luckily we weren't too busy so it didn't create too many issues. Just about 5 minutes of stress and then back on track. Slowed back down at 9. Cut host 1 and went 2 on at 9. Not much for the last hour. Ticket times were good. One issue with a guest not liking the scallop carpaccio, but that was the only customer issue.
Specials:
Bitches Brew- 25
Snow Crab- 18
Tsubugai- 4
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
DNL for a scallop carparccio. The lady comes in pretty often and she said it tasted off. We had already done last call for awhile so we were unable to replace it with something else, but she was happy with everything else.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2009
Projected Sales : 1895(-380)
TY Lunch Sales: 1515
+/- : -494, -25% Under LY
Lunch Covers: 83
Avg PPA: 18.25
LY Dinner Sales: 4605
Projected Sales : 4560 (+514)
TY Dinner Sales: 5074
+/- : +469, +10%
Dinner Covers: 165 (this is an educated guess based on hand written list)
Avg PPA: 30.75
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?: All Saints Day / Dias De Muertos
Who worked:
Lunch: Lindsey, Ruthy, Alex, Johnny Cl, Taylor FR, John SA, Junko H
Dinner: Ruthy, Lindsey, Kelly, Sayo, Clair Cl, Patrick & Maegan H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch started off pretty busy. We were almost full by noon so I was hopeful that we were about to have a busy lunch, but then it just died off. Less than half the tables sat at 1 so I went 2 on. Had a few more tables come in over the next hour. Solid ticket times. No customer issues. No comps.
Dinner started off pretty slow. We did get a little pop around 8, and hit a 30 minute wait. Right when I thought the hosts were going to get to practice with the wait list on Resy the internet went down. There was heavy lightening and a little rain which I guess caused the issue. We had to go to a hand written wait list at that point. No phone or internet the rest of the night. It just came back up about 20 minutes ago. Luckily we weren't too busy so it didn't create too many issues. Just about 5 minutes of stress and then back on track. Slowed back down at 9. Cut host 1 and went 2 on at 9. Not much for the last hour. Ticket times were good. One issue with a guest not liking the scallop carpaccio, but that was the only customer issue.
Specials:
Bitches Brew- 25
Snow Crab- 18
Tsubugai- 4
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
DNL for a scallop carparccio. The lady comes in pretty often and she said it tasted off. We had already done last call for awhile so we were unable to replace it with something else, but she was happy with everything else.
R&M needs:
86'd items/ need more:
Monday, October 31, 2016
Monday Recap 10/31/16 (Halloween)
Written By: Leary
LY Lunch Sales: 2126
Projected Sales : 1650 (+72)
TY Lunch Sales: 1722
+/- : -404, -19%
Lunch Covers: 91
Avg PPA: 18.92
LY Dinner Sales: 4194
Projected Sales : 3700 (-302)
TY Dinner Sales: 3398
+/- : -796, -19%
Dinner Covers: 140
Avg PPA: 24.27
Previous Days Labor: 24%
Previous Days Comps: 5.10%
Controllable Comps: 6.90%
Weather: Warm & Sunny
Special events?: Halloween
Who worked:
Lunch: Krystin, Kelly, Alex, Johnny, Junko H, Gabe SA, Taylor FR
Dinner: Clair, Cindy, Ruthy, Grace, Jason Cl, Chelsea & Patrick H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and steady. Never filled up and the party room was never sat, but we had steady flow for about an hour. 2 on at 115. Ticket times were good. No issues.
Dinner was pretty slow as expected. Had an 8 top in the party room at 5, and were mostly full besides the sushi bar from 6-730. Slowed died out the rest of the night. Cut Patrick at 8, 4 on at 815, 3 on at 830, 2 on at 845. Toshi cut Spencer, and I had Matt cut a dishwasher to try and help with labor. Ticket times were good of course. No issues, and no controllable comps.
The first day with Resy went smoothly, but it was definitely a light day. We never went on a wait so we'll get to see it more in action tomorrow. Junko and I went through the "how-to's" this morning and she seemed to pick it up pretty quickly despite her initial nervousness. She has a strong attention to detail so I'm sure she'll have it down after a couple of shifts.
Specials:
Iwashi- 15
Tsubugai- 2
Japanese Uni- 0
Kawa Ebi- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Emp Day Off for Krystin
Emp Kome Bucks from Krystin
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2126
Projected Sales : 1650 (+72)
TY Lunch Sales: 1722
+/- : -404, -19%
Lunch Covers: 91
Avg PPA: 18.92
LY Dinner Sales: 4194
Projected Sales : 3700 (-302)
TY Dinner Sales: 3398
+/- : -796, -19%
Dinner Covers: 140
Avg PPA: 24.27
Previous Days Labor: 24%
Previous Days Comps: 5.10%
Controllable Comps: 6.90%
Weather: Warm & Sunny
Special events?: Halloween
Who worked:
Lunch: Krystin, Kelly, Alex, Johnny, Junko H, Gabe SA, Taylor FR
Dinner: Clair, Cindy, Ruthy, Grace, Jason Cl, Chelsea & Patrick H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow and steady. Never filled up and the party room was never sat, but we had steady flow for about an hour. 2 on at 115. Ticket times were good. No issues.
Dinner was pretty slow as expected. Had an 8 top in the party room at 5, and were mostly full besides the sushi bar from 6-730. Slowed died out the rest of the night. Cut Patrick at 8, 4 on at 815, 3 on at 830, 2 on at 845. Toshi cut Spencer, and I had Matt cut a dishwasher to try and help with labor. Ticket times were good of course. No issues, and no controllable comps.
The first day with Resy went smoothly, but it was definitely a light day. We never went on a wait so we'll get to see it more in action tomorrow. Junko and I went through the "how-to's" this morning and she seemed to pick it up pretty quickly despite her initial nervousness. She has a strong attention to detail so I'm sure she'll have it down after a couple of shifts.
Specials:
Iwashi- 15
Tsubugai- 2
Japanese Uni- 0
Kawa Ebi- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Emp Day Off for Krystin
Emp Kome Bucks from Krystin
R&M needs:
86'd items/ need more:
Sunday, October 30, 2016
Sunday 10/30/16 PM
Written By: Dusten
LY Dinner Sales: 5114
Projected Sales : 5160
TY Dinner Sales:4864
+/- :-5% under LY and short PS by $296
Dinner Covers:174
Avg PPA: 27.95
Weather: 70-80's sunny
Special events?:halloween weekend
Who worked: Ruthy, Sayo, Cindy Grace, Krystin CL, John Cktl,
Flow of Business, Cuts and Ticket Times: Short pop early on. Filled up, and then nothing at 6:30. Another pop and another die off at 7:30. Stayed steady for a while after that. I cut Grace and Ruthy at 8:30, Maegan at 9pm and Cindy at 9:15pm. Pretty slow for the last hour of service.
Specials:3 thai style salmon, 7 spicy BBQ wings, 10 Japanese uni, 25 aburi iwashi
3 Staff members that stood out (why/how): Maegan seems very unsure of herself. I can't tell if she just really doesn't know or is just nervous. She seems to have a better grasp on the table numbers now, but only barely understood the sections at first. Cindy had her entire section fill up almost instantaneously, including the party room. That actually seemed to be a problem all weekend. Maybe it was the pace of customers, but there has been a lot of double and triple seating going on even when we aren't slammed. She is pleasant with the customers and is certainly trying.
-Dan did a bang up job for his last shift. He was in constant motion the whole night. 86 Dan.
-Krystin did well at the sushi bar. Her tables seemed to be moving quickly keeping her at a fairly hurried pace. Ruthy also expressed an interest in closing. She said she only ever mentioned it to Samara though. I think the both of them would do well.
Any VIP's in? Kindo-san was the first one in line at the door today. Several familiar faces. Rachel and Carlos. Project Runway. Chill, his mom, his girlfriend and her dad. Ixchel on a date.
Comps& Void Detail: A few bday desserts. Kome bucks for Chill. DNL go-go roll for a customer. They ate 2 pieces and sent it back. Grace used Kome bucks on her food.
R&M needs:
86'd items/ need more: white paper towel for bathrooms
pokey sticks and red bean paste for parfait.
LY Dinner Sales: 5114
Projected Sales : 5160
TY Dinner Sales:4864
+/- :-5% under LY and short PS by $296
Dinner Covers:174
Avg PPA: 27.95
Weather: 70-80's sunny
Special events?:halloween weekend
Who worked: Ruthy, Sayo, Cindy Grace, Krystin CL, John Cktl,
Flow of Business, Cuts and Ticket Times: Short pop early on. Filled up, and then nothing at 6:30. Another pop and another die off at 7:30. Stayed steady for a while after that. I cut Grace and Ruthy at 8:30, Maegan at 9pm and Cindy at 9:15pm. Pretty slow for the last hour of service.
Specials:3 thai style salmon, 7 spicy BBQ wings, 10 Japanese uni, 25 aburi iwashi
3 Staff members that stood out (why/how): Maegan seems very unsure of herself. I can't tell if she just really doesn't know or is just nervous. She seems to have a better grasp on the table numbers now, but only barely understood the sections at first. Cindy had her entire section fill up almost instantaneously, including the party room. That actually seemed to be a problem all weekend. Maybe it was the pace of customers, but there has been a lot of double and triple seating going on even when we aren't slammed. She is pleasant with the customers and is certainly trying.
-Dan did a bang up job for his last shift. He was in constant motion the whole night. 86 Dan.
-Krystin did well at the sushi bar. Her tables seemed to be moving quickly keeping her at a fairly hurried pace. Ruthy also expressed an interest in closing. She said she only ever mentioned it to Samara though. I think the both of them would do well.
Any VIP's in? Kindo-san was the first one in line at the door today. Several familiar faces. Rachel and Carlos. Project Runway. Chill, his mom, his girlfriend and her dad. Ixchel on a date.
Comps& Void Detail: A few bday desserts. Kome bucks for Chill. DNL go-go roll for a customer. They ate 2 pieces and sent it back. Grace used Kome bucks on her food.
R&M needs:
86'd items/ need more: white paper towel for bathrooms
pokey sticks and red bean paste for parfait.
Sunday AM 10.30.16
Written By: Elizabeth
LY Lunch Sales: $2913
Projected Sales : $3383
TY Lunch Sales: $2170
+/- : -26% LY and -$1213 PS
Lunch Covers: 107
Avg PPA: $20.28
Previous Days Labor: 11%
Previous Days Comps: 3.5%
Controllable Comps: 6.37%
Weather: Sunny and in the 80s again.
Special events?: Hallows Eve (Mischief Night. Its a northeast thing. It's what kids called the night before Halloween, when they would toilet paper houses. Did they do that in Texas? Probably not. Kids in Jersey were mean. One time when I was about 9 years old, out trick-or-treating these older kids threw me and my friend down and stole our candy. I got skinned knees and grass stains. I cried.)
Who worked: Grace, Renee, Ruthy, Mandy CL. Dan Host, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start. It picked up a little bit around noon. We were all counting on the 1:30 pop, which is did. We didn't go on a wait, and it wasn't crazy, but it was full and consistent until about 2pm when it slowed back down. Cut Ruthy at 2, Grace at 2:30. No other tables came in after that. No long ticket times or issues. Renee had a misring of Salmon box, the woman said Saba box. I replated a few pieces and handed them out to a few regulars we had in. Voided 2 Sake toro for Renee too.We were able to reuse it, but she was a little trigger happy today.
3 Staff members that stood out (why/how):
-Ruthy was very motivated this morning when I did my pre-opening walk. She was assuring me that the tables were set up perfectly and was trying to beat me around the dining room to fix any imperfections. Good to see it's finally sinking in that tables need to be perfectly maintained.
-Gabe was leisurely again on his shift today. But to his credit, the table sets were much more maintained.
Any VIP's in?
Old John
The Pilot and his wife
Neil
The Instagram photo lady (gave her her GC and she took a pic of her chirashi in the party room) She was nice enough though.
Comps& Void Detail:
FNF for the Salmon box I gifted to other tables
FNF for Toshi's Wife and kid
Voided 2 sake toro for misring
R&M needs:
86'd items/ need more:
Diet Coke
Coffee
On the next HEB run, can someone pick up Stamps please?
LY Lunch Sales: $2913
Projected Sales : $3383
TY Lunch Sales: $2170
+/- : -26% LY and -$1213 PS
Lunch Covers: 107
Avg PPA: $20.28
Previous Days Labor: 11%
Previous Days Comps: 3.5%
Controllable Comps: 6.37%
Weather: Sunny and in the 80s again.
Special events?: Hallows Eve (Mischief Night. Its a northeast thing. It's what kids called the night before Halloween, when they would toilet paper houses. Did they do that in Texas? Probably not. Kids in Jersey were mean. One time when I was about 9 years old, out trick-or-treating these older kids threw me and my friend down and stole our candy. I got skinned knees and grass stains. I cried.)
Who worked: Grace, Renee, Ruthy, Mandy CL. Dan Host, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow to start. It picked up a little bit around noon. We were all counting on the 1:30 pop, which is did. We didn't go on a wait, and it wasn't crazy, but it was full and consistent until about 2pm when it slowed back down. Cut Ruthy at 2, Grace at 2:30. No other tables came in after that. No long ticket times or issues. Renee had a misring of Salmon box, the woman said Saba box. I replated a few pieces and handed them out to a few regulars we had in. Voided 2 Sake toro for Renee too.We were able to reuse it, but she was a little trigger happy today.
3 Staff members that stood out (why/how):
-Ruthy was very motivated this morning when I did my pre-opening walk. She was assuring me that the tables were set up perfectly and was trying to beat me around the dining room to fix any imperfections. Good to see it's finally sinking in that tables need to be perfectly maintained.
-Gabe was leisurely again on his shift today. But to his credit, the table sets were much more maintained.
Any VIP's in?
Old John
The Pilot and his wife
Neil
The Instagram photo lady (gave her her GC and she took a pic of her chirashi in the party room) She was nice enough though.
Comps& Void Detail:
FNF for the Salmon box I gifted to other tables
FNF for Toshi's Wife and kid
Voided 2 sake toro for misring
R&M needs:
86'd items/ need more:
Diet Coke
Coffee
On the next HEB run, can someone pick up Stamps please?
Saturday, October 29, 2016
Saturday PM Recap 10/29/16
Written By: Leary
LY Dinner Sales: 4470
Projected Sales : 7160 (-753)
TY Dinner Sales: 6407
+/- : +1937, +43%
Dinner Covers: 240
Avg PPA: 26.70
Weather: Warm fall evening
Special events?: Halloween weekend
Who worked:
Clair, Ruthy, Krystin, Lindsey, Dusten Cl, Chelsea & Melisa H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another night of odd little pops, but we were steady and full most of the night. A little busier in the beginning than last night, but a pretty slow middle. I cut Renee at 9 because we had no one waiting and then got a decent pop around 905. Chelsea had to make a few drinks, but not many drinkers waiting in general. Died out around 10. Cut Melisa, and went 2 on at 10. The place was completely empty by 1045.
Ticket times were good most of the night. The last table sat at 20 ordered a lot of kitchen items all at once. The kitchen did a good job of knocking them out, but times ran a little high for a bit, and them came back down quickly.
Not much to report tonight. Pretty smooth shift overall. No comps and no customer issues.
Specials:
Iwashi- 5
Oyster- 6
Seared Hama-Toro- 20
Japanese Uni- 4
3 Staff members that stood out (why/how):
-Renee was super helpful during her ample down-time tonight. She was running a lot of food, bussing, and setting tables.
-Gabe was definitely focusing more on details, but it slowed him down a bit. The staff had plenty of time to help out so it didn't cause any issues.
Any VIP's in?
Comps& Void Detail:
No controllable comps tonight. A couple voids for 86'd pinot noir.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4470
Projected Sales : 7160 (-753)
TY Dinner Sales: 6407
+/- : +1937, +43%
Dinner Covers: 240
Avg PPA: 26.70
Weather: Warm fall evening
Special events?: Halloween weekend
Who worked:
Clair, Ruthy, Krystin, Lindsey, Dusten Cl, Chelsea & Melisa H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another night of odd little pops, but we were steady and full most of the night. A little busier in the beginning than last night, but a pretty slow middle. I cut Renee at 9 because we had no one waiting and then got a decent pop around 905. Chelsea had to make a few drinks, but not many drinkers waiting in general. Died out around 10. Cut Melisa, and went 2 on at 10. The place was completely empty by 1045.
Ticket times were good most of the night. The last table sat at 20 ordered a lot of kitchen items all at once. The kitchen did a good job of knocking them out, but times ran a little high for a bit, and them came back down quickly.
Not much to report tonight. Pretty smooth shift overall. No comps and no customer issues.
Specials:
Iwashi- 5
Oyster- 6
Seared Hama-Toro- 20
Japanese Uni- 4
3 Staff members that stood out (why/how):
-Renee was super helpful during her ample down-time tonight. She was running a lot of food, bussing, and setting tables.
-Gabe was definitely focusing more on details, but it slowed him down a bit. The staff had plenty of time to help out so it didn't cause any issues.
Any VIP's in?
Comps& Void Detail:
No controllable comps tonight. A couple voids for 86'd pinot noir.
R&M needs:
86'd items/ need more:
Saturday AM 10.29.16
Written By: Elizabeth
LY Lunch Sales: $3366
Projected Sales : $3140
TY Lunch Sales: $2929
+/- : -13% LY and -$211 PS
Lunch Covers: 170
Avg PPA: $17.23
Previous Days Labor: 16%
Previous Days Comps: 4.26%
Controllable Comps: 3.02%
Weather: 80s. Sunny. Warm.
Special events?:
UT Game at 2:30, home, against Baylor
Who worked:
Sophia, Renee, Mandy, Johnny CL. Dan host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady start, and it remained steady all day. Came in waves for sure. Around 1:30 we went on a short wait for a 6 top and a few 2 and 4 tops. It wasn't anything crazy. Had another 6 top walk in as well. But not as many large parties as we have had in the past Saturdays. Lots of Burnt Orange. Made cuts around 2:15 when it started to slow down. Went 1 on at 2:45. One other table came in at 3:02.
3 Staff members that stood out (why/how):
-Taylor had one speed today while SAing.
-Waters still going unfilled. Need to get everyone on board with constantly grabbing a pitcher in their downtime.
Any VIP's in?
Cheer up Charlie guy and his GF
Yellow car couple
Old John
Comps& Void Detail:
Recovery for 4 pieces that the guy wrote on the sushi card but didn't tell Sophia he actually wrote anything on the sushi card. He's a regular and I didn't mind taking care of it. Also comp'd some $$ off their Bento Box since it took a little while and one of the guys was a little irritable.
R&M needs:
86'd items/ need more:
We will be out of the Prosecco by the end of the night.
LY Lunch Sales: $3366
Projected Sales : $3140
TY Lunch Sales: $2929
+/- : -13% LY and -$211 PS
Lunch Covers: 170
Avg PPA: $17.23
Previous Days Labor: 16%
Previous Days Comps: 4.26%
Controllable Comps: 3.02%
Weather: 80s. Sunny. Warm.
Special events?:
UT Game at 2:30, home, against Baylor
Who worked:
Sophia, Renee, Mandy, Johnny CL. Dan host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady start, and it remained steady all day. Came in waves for sure. Around 1:30 we went on a short wait for a 6 top and a few 2 and 4 tops. It wasn't anything crazy. Had another 6 top walk in as well. But not as many large parties as we have had in the past Saturdays. Lots of Burnt Orange. Made cuts around 2:15 when it started to slow down. Went 1 on at 2:45. One other table came in at 3:02.
3 Staff members that stood out (why/how):
-Taylor had one speed today while SAing.
-Waters still going unfilled. Need to get everyone on board with constantly grabbing a pitcher in their downtime.
Any VIP's in?
Cheer up Charlie guy and his GF
Yellow car couple
Old John
Comps& Void Detail:
Recovery for 4 pieces that the guy wrote on the sushi card but didn't tell Sophia he actually wrote anything on the sushi card. He's a regular and I didn't mind taking care of it. Also comp'd some $$ off their Bento Box since it took a little while and one of the guys was a little irritable.
R&M needs:
86'd items/ need more:
We will be out of the Prosecco by the end of the night.
Friday PM Recap 10/28/16
Written By: Leary
LY Dinner Sales: 5952
Projected Sales : 6440 (+897)
TY Dinner Sales: 7337
+/- : +1385, +23% Over LY
Dinner Covers: 240
Avg PPA: 30.57
Weather: Warm evening, clear skies
Special events?: Halloween Weekend
Who worked:
Krystin, Lindsey, Ruthy, Sophia, Dusten Cl, Chelsea & Alina H, John SA, Taylor
Flow of Business, Cuts and Ticket Times: It was an odd flow of business, but sales ended up being pretty good. Had a normal Friday start. We were full and on a wit by 615. The wait never got that large. Just a few tables on the list until 8 when we had a little pop. Almost came off the wait, but then had a bigger pop at 915. Slowed down and off the wait by 1015. Cut Alina at 10, and 3 on at 1010. 2 on at 1030. Ticket times were solid.
No real customer issues. Krystin ran an Austin roll to the wrong table at one point, but Toshi had the remake out so quickly that there wasn't an issue at the table.
Specials:
Iwashi-22
Oyster-11
Aburi Hama-Toro-33
3 Staff members that stood out (why/how):
-Alina ran the board and did a great job tonight. She also pulled aside tonight to thank me for hiring her, and said she was so happy to be working here. So happy to have her. I wish she had more availability.
-Watched Taylor dropped a wing on the tray while on the floor. I watched him walk to the back and I was thinking he was going to get a wing remade. Instead he walked into the dish area, put the wing that was rolling around on a dirty tray into the bowl, and then started walking back out. I stopped him, and made him get a new order. He started arguing with me, and I shut it down pretty quickly. I let him know he could have dropped the wings, and had 1 remade, but now the whole order was technically contaminated. He surprisingly kept pushing it, and I told him we're following health code and that was that.
Any VIP's in?
Neil
Roger & Friend
Patrick & Wife
Comps& Void Detail:
EMP Day Off for Roger & Patrick w/ wife
Emp Kome Bucks for Renee
Cust Kome Bucks
Server Misring for Austin Roll
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5952
Projected Sales : 6440 (+897)
TY Dinner Sales: 7337
+/- : +1385, +23% Over LY
Dinner Covers: 240
Avg PPA: 30.57
Weather: Warm evening, clear skies
Special events?: Halloween Weekend
Who worked:
Krystin, Lindsey, Ruthy, Sophia, Dusten Cl, Chelsea & Alina H, John SA, Taylor
Flow of Business, Cuts and Ticket Times: It was an odd flow of business, but sales ended up being pretty good. Had a normal Friday start. We were full and on a wit by 615. The wait never got that large. Just a few tables on the list until 8 when we had a little pop. Almost came off the wait, but then had a bigger pop at 915. Slowed down and off the wait by 1015. Cut Alina at 10, and 3 on at 1010. 2 on at 1030. Ticket times were solid.
No real customer issues. Krystin ran an Austin roll to the wrong table at one point, but Toshi had the remake out so quickly that there wasn't an issue at the table.
Specials:
Iwashi-22
Oyster-11
Aburi Hama-Toro-33
3 Staff members that stood out (why/how):
-Alina ran the board and did a great job tonight. She also pulled aside tonight to thank me for hiring her, and said she was so happy to be working here. So happy to have her. I wish she had more availability.
-Watched Taylor dropped a wing on the tray while on the floor. I watched him walk to the back and I was thinking he was going to get a wing remade. Instead he walked into the dish area, put the wing that was rolling around on a dirty tray into the bowl, and then started walking back out. I stopped him, and made him get a new order. He started arguing with me, and I shut it down pretty quickly. I let him know he could have dropped the wings, and had 1 remade, but now the whole order was technically contaminated. He surprisingly kept pushing it, and I told him we're following health code and that was that.
Any VIP's in?
Neil
Roger & Friend
Patrick & Wife
Comps& Void Detail:
EMP Day Off for Roger & Patrick w/ wife
Emp Kome Bucks for Renee
Cust Kome Bucks
Server Misring for Austin Roll
R&M needs:
86'd items/ need more:
Friday, October 28, 2016
Friday AM 10.28.16
Written By: Elizabeth
LY Lunch Sales: $897 (Halloween Floods, closed early)
Projected Sales : $2363
TY Lunch Sales: $1962
+/- : +119% LY (unfair advantage), -$401 PS
Lunch Covers: 113
Avg PPA: $17.36
Previous Days Labor:17%
Previous Days Comps: 5.61%
Controllable Comps: 6.26%
Weather: Sunny and warm. in the 80s
Special events?: Halloween Weekend is upon us
Who worked:
Kelly, Alex, Sayo, Clair CL. John Host, Dan SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Decent day, nothing crazy. Picked up around noon as usual, stayed consistent and busy through the 1pm hour. Cut Alex at 1 and went 2 on at 1:15. Nothing much came in after that and the A's were clear by 2pm.
3 Staff members that stood out (why/how):
-John does a really great job at the host stand. Very friendly and astute of what is going on in the dining room.
-Everyone was in a positive mood and moving around the floor today. Just wish everyone could be better about refilling waters. Saw some empties.
Any VIP's in?
-Solo guy that sits at the sushi bar. Not sure his name.
Comps& Void Detail:
salmon maki took 20 minutes and it was their last roll. Kelly should have spoken up sooner or written it on the ticket but then she came to me and said it wasn't done yet. I talked to them and they seemed okay, but I comp'd it just to make good. I think maybe Kelly can get a little aloof after it slows and shes been cut.
R&M needs:
Rodent man was here. Sealed all outside holes. Said there was no activity on any of the bait traps too. So....I think we're in the clear?
86'd items/ need more:
LY Lunch Sales: $897 (Halloween Floods, closed early)
Projected Sales : $2363
TY Lunch Sales: $1962
+/- : +119% LY (unfair advantage), -$401 PS
Lunch Covers: 113
Avg PPA: $17.36
Previous Days Labor:17%
Previous Days Comps: 5.61%
Controllable Comps: 6.26%
Weather: Sunny and warm. in the 80s
Special events?: Halloween Weekend is upon us
Who worked:
Kelly, Alex, Sayo, Clair CL. John Host, Dan SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Decent day, nothing crazy. Picked up around noon as usual, stayed consistent and busy through the 1pm hour. Cut Alex at 1 and went 2 on at 1:15. Nothing much came in after that and the A's were clear by 2pm.
3 Staff members that stood out (why/how):
-John does a really great job at the host stand. Very friendly and astute of what is going on in the dining room.
-Everyone was in a positive mood and moving around the floor today. Just wish everyone could be better about refilling waters. Saw some empties.
Any VIP's in?
-Solo guy that sits at the sushi bar. Not sure his name.
Comps& Void Detail:
salmon maki took 20 minutes and it was their last roll. Kelly should have spoken up sooner or written it on the ticket but then she came to me and said it wasn't done yet. I talked to them and they seemed okay, but I comp'd it just to make good. I think maybe Kelly can get a little aloof after it slows and shes been cut.
R&M needs:
Rodent man was here. Sealed all outside holes. Said there was no activity on any of the bait traps too. So....I think we're in the clear?
86'd items/ need more:
Thursday, October 27, 2016
Thursday PM 10.27.16
Written By: Elizabeth
LY Dinner Sales: $4998
Projected Sales : $5363
TY Dinner Sales: $4784
+/- : -4% LY and -$579 PS
Dinner Covers: 183
Avg PPA: $26.14 (lowest dinner ppa all week!)
Weather: Beautiful cool night. 70s.
Special events?: almost Halloween.
Who worked: Krystin, Kelly, Sophia, Lindsey, Dusten CL. Patrick & Melisa Hosted, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Solid day, steady start. On a wait by 6:45, stayed on a consistent wait until about 8:30 when it lightened up. Cut Patrick at that time, and Kelly. Went 2 on around 9:15. The night slowed to a hault around 9:40. Issues are outlined below, mainly all came from Dusten's section, at no fault of his own.
Specials:
Snow Crab 15
Tsubugai 10
Salmon Katsu 5
3 Staff members that stood out (why/how):
-I was riding Gabe pretty hard tonight and he was not a happy camper. First I got him about making sure the table is ready from top to bottom, that includes sweeping under it. B1 left quite the mess, and the hosts sat it that way (I talked to them about it too, letting them know that they should make sure the table is 100% ready to go). Then I got on him about refilling soy sauces after he buses a table. he told me that someone told him that wasn't his job responsibility. I told him at the end of the shift, no, it's not, but while he was busing tables and preparing them for the next guest it is his responsibility. Then I got on him about where table tents go, and how Sesame is on the left and Togarashi is on the right. He said that that was "news to him" and that no one has ever mentioned it to him. Lastly, I cut him at 10:10. He looked puzzled and said to me "I thought Dusten cuts me? Is that how it's always been?" and I said, "I don't think so". Again, "news to me". I went around the corner and told Dusten I cut Gabe and asked if he was okay with that. he said yes. I told Gabe it's a collaborative effort in cutting the SA at the end. But he just seemed like I was blindsiding him all night with every word that came out of my mouth.
-Kelly dropped a plate. But was good the rest of the night
-Krystin took it upon herself to scrub the bottom shelves of the service station. I gave her a drink ticket to Chicon. I went in the other night and saw Dana and she gave me some comp cards for drinks and a few for food. I would like to hand them out randomly when someone does a badass job or steps out of the ordinary to do some good. I have them sitting under the computer monitor in the office (the monitor I'm typing this very blog on!)
-Dusten was having some issues for the first 2 hours of his shift. First, B1 was a very difficult table that ordered stuff, then sent it back saying they wanted to cancel it, then asked about a kids plate they never ordered. They had a screaming child as well as another more grown child. The parents were in and out with the kids and pretty demanding. The mom asked for birthday candles for these cupcakes she brought in. We don't have them but Patrick and I put our noggins together and came up with an arrangement that put the cupcakes in a teishoku plate, with an upside down tea cup in the middle, with a tea light on top. It's the best we could do with what we had, and I knew that if we didn't come up with something, there would be hell to pay.
Then S12 ordered the Surf and Turf, but when they got it they said they didn't order it. This may have been a result of a dirty sushi card, something we just talked about. S8 had a mishap with a Love For Sale and a Longhorn roll. Dusten meant to ring in Longhorn Roll on the fly, but because of the computer calibration he hit Love for Sale. I reminded him and everyone that they need to double check before hitting send.
Any VIP's in?
Gabbi, Marketing for ELM group.
Some familiar dudes faces but no names.
Comps& Void Detail:
Voided the mistakes from Dusten's table. We were early enough in the evening where we could reuse it all.
$10 Kome Bucks from Gabbi
R&M needs:
Tea pots. Are there some in the trailer? Should we order more? Starting Nov 1st we're running a drink special that uses the tea pots so I would like to order more now so we're prepared.
Andy completed the electrical work and we didn't have any outages tonight.
86'd items/ need more:
Kids cups lids. I Matt was doing the sysco order so I will assume they are on the order. Matt, can you confirm?
LY Dinner Sales: $4998
Projected Sales : $5363
TY Dinner Sales: $4784
+/- : -4% LY and -$579 PS
Dinner Covers: 183
Avg PPA: $26.14 (lowest dinner ppa all week!)
Weather: Beautiful cool night. 70s.
Special events?: almost Halloween.
Who worked: Krystin, Kelly, Sophia, Lindsey, Dusten CL. Patrick & Melisa Hosted, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
Solid day, steady start. On a wait by 6:45, stayed on a consistent wait until about 8:30 when it lightened up. Cut Patrick at that time, and Kelly. Went 2 on around 9:15. The night slowed to a hault around 9:40. Issues are outlined below, mainly all came from Dusten's section, at no fault of his own.
Specials:
Snow Crab 15
Tsubugai 10
Salmon Katsu 5
3 Staff members that stood out (why/how):
-I was riding Gabe pretty hard tonight and he was not a happy camper. First I got him about making sure the table is ready from top to bottom, that includes sweeping under it. B1 left quite the mess, and the hosts sat it that way (I talked to them about it too, letting them know that they should make sure the table is 100% ready to go). Then I got on him about refilling soy sauces after he buses a table. he told me that someone told him that wasn't his job responsibility. I told him at the end of the shift, no, it's not, but while he was busing tables and preparing them for the next guest it is his responsibility. Then I got on him about where table tents go, and how Sesame is on the left and Togarashi is on the right. He said that that was "news to him" and that no one has ever mentioned it to him. Lastly, I cut him at 10:10. He looked puzzled and said to me "I thought Dusten cuts me? Is that how it's always been?" and I said, "I don't think so". Again, "news to me". I went around the corner and told Dusten I cut Gabe and asked if he was okay with that. he said yes. I told Gabe it's a collaborative effort in cutting the SA at the end. But he just seemed like I was blindsiding him all night with every word that came out of my mouth.
-Kelly dropped a plate. But was good the rest of the night
-Krystin took it upon herself to scrub the bottom shelves of the service station. I gave her a drink ticket to Chicon. I went in the other night and saw Dana and she gave me some comp cards for drinks and a few for food. I would like to hand them out randomly when someone does a badass job or steps out of the ordinary to do some good. I have them sitting under the computer monitor in the office (the monitor I'm typing this very blog on!)
-Dusten was having some issues for the first 2 hours of his shift. First, B1 was a very difficult table that ordered stuff, then sent it back saying they wanted to cancel it, then asked about a kids plate they never ordered. They had a screaming child as well as another more grown child. The parents were in and out with the kids and pretty demanding. The mom asked for birthday candles for these cupcakes she brought in. We don't have them but Patrick and I put our noggins together and came up with an arrangement that put the cupcakes in a teishoku plate, with an upside down tea cup in the middle, with a tea light on top. It's the best we could do with what we had, and I knew that if we didn't come up with something, there would be hell to pay.
Then S12 ordered the Surf and Turf, but when they got it they said they didn't order it. This may have been a result of a dirty sushi card, something we just talked about. S8 had a mishap with a Love For Sale and a Longhorn roll. Dusten meant to ring in Longhorn Roll on the fly, but because of the computer calibration he hit Love for Sale. I reminded him and everyone that they need to double check before hitting send.
Any VIP's in?
Gabbi, Marketing for ELM group.
Some familiar dudes faces but no names.
Comps& Void Detail:
Voided the mistakes from Dusten's table. We were early enough in the evening where we could reuse it all.
$10 Kome Bucks from Gabbi
R&M needs:
Tea pots. Are there some in the trailer? Should we order more? Starting Nov 1st we're running a drink special that uses the tea pots so I would like to order more now so we're prepared.
Andy completed the electrical work and we didn't have any outages tonight.
86'd items/ need more:
Kids cups lids. I Matt was doing the sysco order so I will assume they are on the order. Matt, can you confirm?
Thursday AM Recap 10/27/16
Written By: Leary
LY Lunch Sales: $2213
Projected Sales : $2282 (-$77)
TY Lunch Sales: $2205
+/- : -$8, -0%
Lunch Covers: 122
Avg PPA: $18.07
Previous Days Labor: 24 %
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Sayo, Renee, Alex, Johnny Cl, Maegan H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
A busier lunch than the past few days. Never went on a real wait, but had several tables waiting to be complete at one point. Had a steady flow of tables most of the day. Biggest pop hit at about 1, and the sushi bar got the brunt of it. Slowed down a bit around 140, and went 2 on. Ticket times were good all around, and no customer issues.
Had a guest come in with a print out of a happy birthday message from quick gifts stating they had a $50 Gift Card to Kome. I let her know that we needed the actual gift card. She asked how she received the gift card. I haven't had this pop up yet, but told her that there should be instructions in the email for how to receive the gift card. Got her info and contacted quick gifts support after the shift. There is a link at the bottom of the "Gift Message" email to enter info and get your gift card mailed to you. Maybe everyone knew this already, but just wanted to pass it on in case it pops up in the future.
Specials:
3 Staff members that stood out (why/how):
-Maegan did a decent job today. It was a weird flow of business, and challenging with incomplete tables pressing to get sat so I was at the host stand most of the shift to make sure things went smoothly. She had to be reminded of a few policies and procedures, but overall did alright.
-Johnny has seem to correct a lot of behaviors since our eval. Glad to see the improvement, and I hope it sticks.
Any VIP's in?
Ryan & Fontaine Schibi
Comps& Void Detail:
Just Kome Bucks
R&M needs:
-Contacted ADT and our alarm company about coming out to fix the camera. After a lot of run around both told me they were unable to help. ADT installed the system, but because we are no longer customers they will not send a technician. I told them we were willing to pay for the repair and that I wasn't expecting free support, but they said it didn't matter. Monotronics and they said the cameras are an older model that they don't support. We'll have to find an Independent company to fix the issue.
-I saw Andy installing the new breaker box outside the building on my way out. It looked like the the job was close to be finished.
86'd items/ need more:
LY Lunch Sales: $2213
Projected Sales : $2282 (-$77)
TY Lunch Sales: $2205
+/- : -$8, -0%
Lunch Covers: 122
Avg PPA: $18.07
Previous Days Labor: 24 %
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Sayo, Renee, Alex, Johnny Cl, Maegan H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
A busier lunch than the past few days. Never went on a real wait, but had several tables waiting to be complete at one point. Had a steady flow of tables most of the day. Biggest pop hit at about 1, and the sushi bar got the brunt of it. Slowed down a bit around 140, and went 2 on. Ticket times were good all around, and no customer issues.
Had a guest come in with a print out of a happy birthday message from quick gifts stating they had a $50 Gift Card to Kome. I let her know that we needed the actual gift card. She asked how she received the gift card. I haven't had this pop up yet, but told her that there should be instructions in the email for how to receive the gift card. Got her info and contacted quick gifts support after the shift. There is a link at the bottom of the "Gift Message" email to enter info and get your gift card mailed to you. Maybe everyone knew this already, but just wanted to pass it on in case it pops up in the future.
Specials:
3 Staff members that stood out (why/how):
-Maegan did a decent job today. It was a weird flow of business, and challenging with incomplete tables pressing to get sat so I was at the host stand most of the shift to make sure things went smoothly. She had to be reminded of a few policies and procedures, but overall did alright.
-Johnny has seem to correct a lot of behaviors since our eval. Glad to see the improvement, and I hope it sticks.
Any VIP's in?
Ryan & Fontaine Schibi
Comps& Void Detail:
Just Kome Bucks
R&M needs:
-Contacted ADT and our alarm company about coming out to fix the camera. After a lot of run around both told me they were unable to help. ADT installed the system, but because we are no longer customers they will not send a technician. I told them we were willing to pay for the repair and that I wasn't expecting free support, but they said it didn't matter. Monotronics and they said the cameras are an older model that they don't support. We'll have to find an Independent company to fix the issue.
-I saw Andy installing the new breaker box outside the building on my way out. It looked like the the job was close to be finished.
86'd items/ need more:
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