LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,260.00
TY Dinner Sales: 3,157.00
+/- :
Weather: Warm but nice
Any Special events going on?: None that I am aware of
Who worked?: Taylor, Clair, Dustin, Stephanie, Kate, Lyndsey, Jason, Hiroe, Joel training
Flow of Business, Cuts and Ticket Times: Sigh. I wanted the rush to come but the end of month can be harsh for most people. It was slow. I cut dustin at 8:30, then I cut Stephanie and Clair at 9. and Kate around 9:30 Taylor was one on at 9pm and we still didn't see anything happen. Lyndsey was very thorough with Joel and the last hour he wanted to see rolls and Nigiri come out and since we were slow I did allow this. I had Daniel cut Greg at 9:30. Gyoza was looking very good tonight by the way. Thanks Greg. Sushi bar was good tonight we didn't get hit with any rush so they had time to make sure everything was looking good and no long wait.
Any VIP's in? The Bar manager from the W hotel came in with a group and got great service from Dustin in the party room. He was very impressed and said he will spread the word and will be back. The Monofonus Press Record Label group came in and was very happy. Justin Goers and fiance Amber came in and heard about industry through Olive in June people.
Comps of note: Training meal for Lyndsey and Joel: Ika yaki and superfly
I bought tako yaki for monofonus, and two unagi for Justin.
R&M needs?:
86'd items/ need more?
Monday, March 31, 2014
Monday AM Recap 03/31/14
LY Lunch Sales:1,422.00
TY Lunch Sales:1,242.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Absolutely beautiful patio lunch weather :(
Any Special events going on?: if there was it wasn't here
Who worked?:Stephanie, Dustin, Clair, Sophia, Junko, Jason, Hiroe
Flow of Business, Cuts and Ticket Times: SLOW. It was a good day for Stephanie to take time to train Anthony though. Whoever rehired him made a good choice, he is very diligent and adamant about learning the menu through and through. Clair has instantly made a difference in her attitude and is making sure she is thorough with her work. Cut at 1pm and had no problem.
Any VIP's in? As slow as we were everyone who walked in was VIP for us.
Comps of note: I bought a first timer a zato ichi. He works for a POS company down the road.
I did a SIN for bartender from Justine's tab, and told her to spread the word for Monday night (Leah)
I did a family/friends discount for Moto, and I did a SIN for Server from UCHI and told him to spread the word for Monday nights here.
R&M needs?: I didn't see anything at first glance. The new soap dispensers are very nice.
86'd items/ need more?
TY Lunch Sales:1,242.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Absolutely beautiful patio lunch weather :(
Any Special events going on?: if there was it wasn't here
Who worked?:Stephanie, Dustin, Clair, Sophia, Junko, Jason, Hiroe
Flow of Business, Cuts and Ticket Times: SLOW. It was a good day for Stephanie to take time to train Anthony though. Whoever rehired him made a good choice, he is very diligent and adamant about learning the menu through and through. Clair has instantly made a difference in her attitude and is making sure she is thorough with her work. Cut at 1pm and had no problem.
Any VIP's in? As slow as we were everyone who walked in was VIP for us.
Comps of note: I bought a first timer a zato ichi. He works for a POS company down the road.
I did a SIN for bartender from Justine's tab, and told her to spread the word for Monday night (Leah)
I did a family/friends discount for Moto, and I did a SIN for Server from UCHI and told him to spread the word for Monday nights here.
R&M needs?: I didn't see anything at first glance. The new soap dispensers are very nice.
86'd items/ need more?
Sunday Recap 3/30/14
LY Lunch Sales:2013.00
Proj: 2366 (-791.80)
TY Lunch Sales:1574.20
+/- :-22%
LY Dinner Sales: 3869.00
Proj: 4565 (-246) we almost hit it
TY Dinner Sales: 4319
+/- : +12%
Weather: Warm sunny day, nice cool evening
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Stephanie, Christina CL, Julie, Kaori, Jason
Dinner: Lindsey, Stephanie, Clair, Dusten, Sophia CL, Julie, Hiroe, Per Faijer w/ Joaquin
Joaquin did really well for his first night. He was a little nervous at first, but got in the rhythm pretty quickly. He tray skills are good. I think he'll be a good addition to the Kome team. Good attitude and super appreciative for the job.
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a super slow day. We had a small pop when we first opened, but it slowed down shortly after. I cut Clair at 130. I kept thinking we were going to get that 2 o'clock pop, but it never happened. Had a few late tables come in the last 10 minutes, but that was about it. Ticket times were good.
Dinner:
It was a really slow start. We were just half full for awhile. We did finally get a pop around 8, and went on a small wait around 830. We stayed full and busy until about 930. Went 1on, and cut the host and SA shortly after. The Kitchen got a pretty good pop, but handled it well and times were good. Ticket times were good with the sushi bar as well.
Any VIP's in?Rachel and Carlos, Neil with a friend
Comps of note:
Patrick had lunch with his family and I gave him a friends and family discount. Also, had some first timers come in and sit at A5. They were enjoying their meal and everything was fine from our end, but there was a 5 top family at B1. They were pretty difficult, and were running Sophia around a lot. They keep putting all their dirty dishes on A5 the second they were done with them. A5 asked them to stop, but they ignored them and just kept doing it. (there might have been a language barrier, but really, who does that?) Unfortunately it wasn't brought to my attention until the end of there meal. I gave them 15% off to make up for their first Kome experience being so uncomfortable. They told Stephanie they would definitely be back.
R&M needs?: Jason, Patrick will be here tomorrow afternoon to finish installing the parking lot lights.
86'd items/ need more?
Proj: 2366 (-791.80)
TY Lunch Sales:1574.20
+/- :-22%
LY Dinner Sales: 3869.00
Proj: 4565 (-246) we almost hit it
TY Dinner Sales: 4319
+/- : +12%
Weather: Warm sunny day, nice cool evening
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Stephanie, Christina CL, Julie, Kaori, Jason
Dinner: Lindsey, Stephanie, Clair, Dusten, Sophia CL, Julie, Hiroe, Per Faijer w/ Joaquin
Joaquin did really well for his first night. He was a little nervous at first, but got in the rhythm pretty quickly. He tray skills are good. I think he'll be a good addition to the Kome team. Good attitude and super appreciative for the job.
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a super slow day. We had a small pop when we first opened, but it slowed down shortly after. I cut Clair at 130. I kept thinking we were going to get that 2 o'clock pop, but it never happened. Had a few late tables come in the last 10 minutes, but that was about it. Ticket times were good.
Dinner:
It was a really slow start. We were just half full for awhile. We did finally get a pop around 8, and went on a small wait around 830. We stayed full and busy until about 930. Went 1on, and cut the host and SA shortly after. The Kitchen got a pretty good pop, but handled it well and times were good. Ticket times were good with the sushi bar as well.
Any VIP's in?Rachel and Carlos, Neil with a friend
Comps of note:
Patrick had lunch with his family and I gave him a friends and family discount. Also, had some first timers come in and sit at A5. They were enjoying their meal and everything was fine from our end, but there was a 5 top family at B1. They were pretty difficult, and were running Sophia around a lot. They keep putting all their dirty dishes on A5 the second they were done with them. A5 asked them to stop, but they ignored them and just kept doing it. (there might have been a language barrier, but really, who does that?) Unfortunately it wasn't brought to my attention until the end of there meal. I gave them 15% off to make up for their first Kome experience being so uncomfortable. They told Stephanie they would definitely be back.
R&M needs?: Jason, Patrick will be here tomorrow afternoon to finish installing the parking lot lights.
86'd items/ need more?
Sunday, March 30, 2014
Saturday 3/29/14
LY Lunch Sales:$2504
Proj: $2954
TY Lunch Sales:$2398
+/- : down 4%
LY Dinner Sales: $6190
Proj: $6970
TY Dinner Sales: $6696
+/- :up 8%
Weather:Sunny and so so gorgeous
Any Special events going on?: Texas Relays
Who worked?:
Lunch:Kate, Sophia, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Dinner: Sophia, Dusten, Naoto, Miho CL. Jake/Julie host, Lindsey CT, Perf SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Filled up by 12:15, on a wait. It was pretty crazy right off the bat. We stayed steady and busy until 1:30, it died down a little, I was waiting for a second push, but it just remained steady, so by 2:30 I cut down to 2 (writing these notes at 11:30pm I can't remember which two, probably Kate, she was the only non-double, and of course Johnny.) They were fine, and it fizzled out by 3pm. Now, let's talk about dinner....
Dinner: Well, with Stephanie out for Pink-eye, and no one to work in her place, and with Miho unable to come in until (maybe) 5:45 we opened our doors at 5:30 with 3 servers on the floor. The floor filled up immediately, within about 10 minutes. On top of that we had a 5:30 reservation. Sophia worked the horseshoe, Naoto was the back B's and Dusten was the back A's. And I was everywhere else. Like I said, literally every table was full within the first 10-15 minutes, so it was really intense. Miho didn't end up getting here until 6pm and I had started waiting on her Sushi bar tables. After 6:30 things simmered down and we all were able to take a breather. But it was almost like a wait-mare to me. Sophia had trouble keeping up with her section because not only were the tables full but they were full to capacity, meaning 4's at 4 tops, and one had 5, then she also was taking Kayo's party in the PR. I ended up taking over B1 for a little while, and helped out at B2 and A1. She was definitely dealt the hardest part of the night right then. But like I said, after that it was fine. Everyone was at cruising altitude and we remained on our wait until about 10:15. After we sat the last table, we only had one more walk in and that was Aaron. So it emptied out by 11:30. We did go over some of our quote times tonight, but everyone seemed understanding. A lot of tables were taking their time, ordering slow, and eating a lot. Or so it seemed. We had a lot of 3+ parties. Two 7 tops, and then at the end of the night all 2 tops.
Any VIP's in?
None that stick out in my mind, other than the lovely Kayo
Comps of note:
Owner comp for Kayo and Barron (our web developer), Promo comp for buzztable edamame. Miso soups for recovery comp (from B1 having to wait a while for Sophia to get to them)
R&M needs?:
Leary can you please call Austin Industrial Refrigeration to come clean the ice machine this week. Also, Not sure what is going on, but Dusten cleaned the Tea Machine this afternoon before service and he said the tea still smelled like sulfur (okay, he said farts) and we noticed that around the ice machine smells like sulfur too. So that leads me to believe that it has something to do with the water line. If you can call plumber while you're at it, that might be the issue. I'm sorry to leave all of this on your plate. If the problem resolves itself, great, if not, I can take care of it when I return Thurs AM.
86'd items/ need more?
small miso soup bowls (or clear soup bowls, same thing)
chopsticks
Proj: $2954
TY Lunch Sales:$2398
+/- : down 4%
LY Dinner Sales: $6190
Proj: $6970
TY Dinner Sales: $6696
+/- :up 8%
Weather:Sunny and so so gorgeous
Any Special events going on?: Texas Relays
Who worked?:
Lunch:Kate, Sophia, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Dinner: Sophia, Dusten, Naoto, Miho CL. Jake/Julie host, Lindsey CT, Perf SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Filled up by 12:15, on a wait. It was pretty crazy right off the bat. We stayed steady and busy until 1:30, it died down a little, I was waiting for a second push, but it just remained steady, so by 2:30 I cut down to 2 (writing these notes at 11:30pm I can't remember which two, probably Kate, she was the only non-double, and of course Johnny.) They were fine, and it fizzled out by 3pm. Now, let's talk about dinner....
Dinner: Well, with Stephanie out for Pink-eye, and no one to work in her place, and with Miho unable to come in until (maybe) 5:45 we opened our doors at 5:30 with 3 servers on the floor. The floor filled up immediately, within about 10 minutes. On top of that we had a 5:30 reservation. Sophia worked the horseshoe, Naoto was the back B's and Dusten was the back A's. And I was everywhere else. Like I said, literally every table was full within the first 10-15 minutes, so it was really intense. Miho didn't end up getting here until 6pm and I had started waiting on her Sushi bar tables. After 6:30 things simmered down and we all were able to take a breather. But it was almost like a wait-mare to me. Sophia had trouble keeping up with her section because not only were the tables full but they were full to capacity, meaning 4's at 4 tops, and one had 5, then she also was taking Kayo's party in the PR. I ended up taking over B1 for a little while, and helped out at B2 and A1. She was definitely dealt the hardest part of the night right then. But like I said, after that it was fine. Everyone was at cruising altitude and we remained on our wait until about 10:15. After we sat the last table, we only had one more walk in and that was Aaron. So it emptied out by 11:30. We did go over some of our quote times tonight, but everyone seemed understanding. A lot of tables were taking their time, ordering slow, and eating a lot. Or so it seemed. We had a lot of 3+ parties. Two 7 tops, and then at the end of the night all 2 tops.
Any VIP's in?
None that stick out in my mind, other than the lovely Kayo
Comps of note:
Owner comp for Kayo and Barron (our web developer), Promo comp for buzztable edamame. Miso soups for recovery comp (from B1 having to wait a while for Sophia to get to them)
R&M needs?:
Leary can you please call Austin Industrial Refrigeration to come clean the ice machine this week. Also, Not sure what is going on, but Dusten cleaned the Tea Machine this afternoon before service and he said the tea still smelled like sulfur (okay, he said farts) and we noticed that around the ice machine smells like sulfur too. So that leads me to believe that it has something to do with the water line. If you can call plumber while you're at it, that might be the issue. I'm sorry to leave all of this on your plate. If the problem resolves itself, great, if not, I can take care of it when I return Thurs AM.
86'd items/ need more?
small miso soup bowls (or clear soup bowls, same thing)
chopsticks
Saturday, March 29, 2014
Friday 3.28.14
LY Lunch Sales:$2885
Proj: $2985
TY Lunch Sales:$1901
+/- :Down 34%
LY Dinner Sales: $6745
Proj: $7475
TY Dinner Sales:$6486
+/- :down 4%
Weather: Sunny and beautiful. Warmer than it has been lately. Great patio weather.
Any Special events going on?: Relays going on downtown. Not sure how it will affect us, if at all.
Who worked?:.
Lunch: Johnny, Lindsey, Jason, Lynn CL. Jake host, Hiroe FR, Jason SA
Dinner: Johnny, Kate, Taylor, Clair, Dusten CL. Julie host, Kaori FR, No SA. Lindsey CT. Perfaijer called out due to his wrist hurting. I asked him if this is indicative of his last few days here and he said no, he will finish strong. He called later tonight and told me that he pulled something in his wrist, ligaments or something, it's an old injury that he has re-injured (due to skateboard...crazy kids!) but he will be back into work tomorrow (even though the dr. said not to come back or 3 weeks) And he said he also got antibiotics for his sore throat
Flow of Business, Cuts and Ticket Times:
Lunch: Never really picked up. I don't think B1 was sat once! Never went on a wait, never were completely full. No long tickets or misrings. Cut down to Lynn and Jason at 1pm. Nothing much to say about this lack luster lunch.
Dinner: Dinner started slow and took a while to build. Rightfully so, it was beautiful outside. We didn't go on a wait until after 7, maybe 7:15. It started as a slow short wait but by 7:45 we were on a 45 minute wait. It was really odd how the waves of people came in. First it was nothing by 2 tops, then it was nothing but 3+ tops. We had one walk in 9-top that waited over an hour because they were incomplete for over an hour, but they were really understanding about it and were very patient. Our two parties went off without a hitch, and despite not having a busser tonight, things ran rather smoothly. Everyone was pre-bussing their tables, everyone was helping each other out, and I was generally there to bus the remaining glasses off the table, wipe and set it. Though I was seeing the initiative from Taylor tonight, as well as a lot of teamwork from Clair, Kate and Johnny. Johnny did okay in his section and didn't have any mistakes. Clair was on top of putting any new glassware away when it came out of dish, and kate was there to help facilitate that as well. It died after 9:45, and so I cut down to Taylor, Johnny and Dusten, got Taylor an extra 4 tables before I cut down to just Dusten at 10:30. Dusten had about 4 more tables come in and it kept him running around. Good timing with cuts tonight though. Patting myself on the back on that one.
Juan and Josh work really well together. They're fast, efficient, and Josh's attitude is just so refreshing. Happy go lucky guy. Just popped his head in the office, gave me the peace fingers, and said "later dude!" with a big smile on his face. An attitude like that after a night of washing dishes is awesome!
I'm wondering, since we are going into our slower season, what if we took the busser off some shifts during the slower periods of business. If we had 2 hosts on tonight, it would have been a breeze, but even with just one I was able to help at the host stand where needed, and bus tables. The servers all took care of watering, getting ice, and doing dishes. So why not? Leary, wanna weigh in?
Any VIP's in?
Lunch: Jodi (Uchi emp), a regular I use to see all the time but he hasn't beenin in a while, I think his name is Kenneth.
Dinner: I met Ransom & David, they live across Airport blvd on 48th street and said they've been coming in at least once a week for the past month. really nice guys. Then had the Kome bunch come in: Naoto, Jason, Eileen and Miho, along with Johnny's wife. I was going to cut him but they wanted to sit in his section so after cuts were made, I gave Johnny B1 and moved some other things around and made that his last table.
Comps of note:
R&M needs?:
86'd items/ need more?
Clorox wipes
Proj: $2985
TY Lunch Sales:$1901
+/- :Down 34%
LY Dinner Sales: $6745
Proj: $7475
TY Dinner Sales:$6486
+/- :down 4%
Weather: Sunny and beautiful. Warmer than it has been lately. Great patio weather.
Any Special events going on?: Relays going on downtown. Not sure how it will affect us, if at all.
Who worked?:.
Lunch: Johnny, Lindsey, Jason, Lynn CL. Jake host, Hiroe FR, Jason SA
Dinner: Johnny, Kate, Taylor, Clair, Dusten CL. Julie host, Kaori FR, No SA. Lindsey CT. Perfaijer called out due to his wrist hurting. I asked him if this is indicative of his last few days here and he said no, he will finish strong. He called later tonight and told me that he pulled something in his wrist, ligaments or something, it's an old injury that he has re-injured (due to skateboard...crazy kids!) but he will be back into work tomorrow (even though the dr. said not to come back or 3 weeks) And he said he also got antibiotics for his sore throat
Flow of Business, Cuts and Ticket Times:
Lunch: Never really picked up. I don't think B1 was sat once! Never went on a wait, never were completely full. No long tickets or misrings. Cut down to Lynn and Jason at 1pm. Nothing much to say about this lack luster lunch.
Dinner: Dinner started slow and took a while to build. Rightfully so, it was beautiful outside. We didn't go on a wait until after 7, maybe 7:15. It started as a slow short wait but by 7:45 we were on a 45 minute wait. It was really odd how the waves of people came in. First it was nothing by 2 tops, then it was nothing but 3+ tops. We had one walk in 9-top that waited over an hour because they were incomplete for over an hour, but they were really understanding about it and were very patient. Our two parties went off without a hitch, and despite not having a busser tonight, things ran rather smoothly. Everyone was pre-bussing their tables, everyone was helping each other out, and I was generally there to bus the remaining glasses off the table, wipe and set it. Though I was seeing the initiative from Taylor tonight, as well as a lot of teamwork from Clair, Kate and Johnny. Johnny did okay in his section and didn't have any mistakes. Clair was on top of putting any new glassware away when it came out of dish, and kate was there to help facilitate that as well. It died after 9:45, and so I cut down to Taylor, Johnny and Dusten, got Taylor an extra 4 tables before I cut down to just Dusten at 10:30. Dusten had about 4 more tables come in and it kept him running around. Good timing with cuts tonight though. Patting myself on the back on that one.
Juan and Josh work really well together. They're fast, efficient, and Josh's attitude is just so refreshing. Happy go lucky guy. Just popped his head in the office, gave me the peace fingers, and said "later dude!" with a big smile on his face. An attitude like that after a night of washing dishes is awesome!
I'm wondering, since we are going into our slower season, what if we took the busser off some shifts during the slower periods of business. If we had 2 hosts on tonight, it would have been a breeze, but even with just one I was able to help at the host stand where needed, and bus tables. The servers all took care of watering, getting ice, and doing dishes. So why not? Leary, wanna weigh in?
Any VIP's in?
Lunch: Jodi (Uchi emp), a regular I use to see all the time but he hasn't beenin in a while, I think his name is Kenneth.
Dinner: I met Ransom & David, they live across Airport blvd on 48th street and said they've been coming in at least once a week for the past month. really nice guys. Then had the Kome bunch come in: Naoto, Jason, Eileen and Miho, along with Johnny's wife. I was going to cut him but they wanted to sit in his section so after cuts were made, I gave Johnny B1 and moved some other things around and made that his last table.
Comps of note:
R&M needs?:
86'd items/ need more?
Clorox wipes
Thursday, March 27, 2014
Thurs PM 3.27.14
LY Dinner Sales: $5341
Projected: $5842 (-$611)
TY Dinner Sales: $5231
+/- : down 2%
Weather:Warmed up quite a bit. Sunny and humid!
Any Special events going on?:nada
Who worked?:
Dusten, Kate, Clair, Taylor, Naoto CL. Hiroe FR Julie Host, Perf SA
Perfaijer apparently hurt his wrist and is not feeling well. He worked his shift and I didn't notice anything was wrong until I cut him and he told me he wasn't feeling well. He just called me and told me that he doesn't know if he'll be able to work his shift tomorrow night if he's still not feeling well. He said he works at juiceland in the AM so he may have to go to the Dr after that. Leaving us with no busser. I told him if that's the case to get his shift covered, but I wouldn't put it past him to leave us hanging. Better be prepared in the case he scoots out early. His last day is supposedly the 12th.
I won't mind helping tomorrow as long as my back is feeling better. Right now I'm wincing in pain and am really uncomfortable. Surely I will be able to snap into action should we be short a busser, but I'm really hoping it doesn't come to that. Leary, as guess, as we move forward, start scheduling 2 hosts on Fri and Sat. If we run into a situation like this in the future, at least we have that second set of hands to help bus.
Flow of Business, Cuts and Ticket Times:
The night started slow but picked up after 6:30. We were on a wait until about 8:30, with a good amount of covers coming in and out. For a second I thought maybe we should have two hosts on or a host and a CT, but it never stayed that busy to warrant it. No long tickets, everyone seemed to work together well tonight. At one point, I was looking for Clair to see if I could run her Nigiri pieces and I noticed she was in the kitchen getting miso soup...but for the split second before that she was on her phone. I could tell, even though her back was to me, because she was standing there in "text" mode (head down, completely motionless) and then when she was done, she slid it back into her apron pocket and got her miso soups. Jason, feel free to scold the staff if you see them on their phones back there. I went back and told her that even if she isn't on the floor, her phone needs to stay put away. Her attitude all night seemed fine though, Leary you had mentioned she was somber. She didn't seem too bad, until maybe after I scolded her for her phone use. She got a little quieter then.
I will add to the shift notes for the staff to keep their stuff, or any other random stuff, out of dry storage. Jason mentioned he has started to see food and other things lingering in dry storage. Nothing goes in dry storage but the items themselves.
On that note, Jason, can you please brainstorm an idea to keep the brooms and mops up off the floor. that area is getting gnarly.
Any VIP's in?
Rene Ortiz apparently tweeted after his meal here. But I did not recognize him if he was here. I was racking my brain. I totally would have recognized him. But I didn't.
Comps of note:.
Nothing out of the ordinary
R&M needs?:
The wooden sushi boards (the older ones) are getting pretty gross. Some are splintering (I pulled some splinters off the side of one board) and some are getting some kind of mold or something in the crooks of the legs (the ones that look as though they have either shifted or been worn down off the planks that act as the legs)
86'd items/ need more?
Projected: $5842 (-$611)
TY Dinner Sales: $5231
+/- : down 2%
Weather:Warmed up quite a bit. Sunny and humid!
Any Special events going on?:nada
Who worked?:
Dusten, Kate, Clair, Taylor, Naoto CL. Hiroe FR Julie Host, Perf SA
Perfaijer apparently hurt his wrist and is not feeling well. He worked his shift and I didn't notice anything was wrong until I cut him and he told me he wasn't feeling well. He just called me and told me that he doesn't know if he'll be able to work his shift tomorrow night if he's still not feeling well. He said he works at juiceland in the AM so he may have to go to the Dr after that. Leaving us with no busser. I told him if that's the case to get his shift covered, but I wouldn't put it past him to leave us hanging. Better be prepared in the case he scoots out early. His last day is supposedly the 12th.
I won't mind helping tomorrow as long as my back is feeling better. Right now I'm wincing in pain and am really uncomfortable. Surely I will be able to snap into action should we be short a busser, but I'm really hoping it doesn't come to that. Leary, as guess, as we move forward, start scheduling 2 hosts on Fri and Sat. If we run into a situation like this in the future, at least we have that second set of hands to help bus.
Flow of Business, Cuts and Ticket Times:
The night started slow but picked up after 6:30. We were on a wait until about 8:30, with a good amount of covers coming in and out. For a second I thought maybe we should have two hosts on or a host and a CT, but it never stayed that busy to warrant it. No long tickets, everyone seemed to work together well tonight. At one point, I was looking for Clair to see if I could run her Nigiri pieces and I noticed she was in the kitchen getting miso soup...but for the split second before that she was on her phone. I could tell, even though her back was to me, because she was standing there in "text" mode (head down, completely motionless) and then when she was done, she slid it back into her apron pocket and got her miso soups. Jason, feel free to scold the staff if you see them on their phones back there. I went back and told her that even if she isn't on the floor, her phone needs to stay put away. Her attitude all night seemed fine though, Leary you had mentioned she was somber. She didn't seem too bad, until maybe after I scolded her for her phone use. She got a little quieter then.
I will add to the shift notes for the staff to keep their stuff, or any other random stuff, out of dry storage. Jason mentioned he has started to see food and other things lingering in dry storage. Nothing goes in dry storage but the items themselves.
On that note, Jason, can you please brainstorm an idea to keep the brooms and mops up off the floor. that area is getting gnarly.
Any VIP's in?
Rene Ortiz apparently tweeted after his meal here. But I did not recognize him if he was here. I was racking my brain. I totally would have recognized him. But I didn't.
Comps of note:.
Nothing out of the ordinary
R&M needs?:
The wooden sushi boards (the older ones) are getting pretty gross. Some are splintering (I pulled some splinters off the side of one board) and some are getting some kind of mold or something in the crooks of the legs (the ones that look as though they have either shifted or been worn down off the planks that act as the legs)
86'd items/ need more?
Thursday AM Recap
LY Lunch Sales:1827
Proj: 2105 (527)
TY Lunch Sales: 1481
+/- : - 19%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly and drizzly in the morning, Sun came out by the afternoon
Any Special events going on?:
Who worked?:
Jason, Dusten, Johnny, Lynn CL, Julie FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
It was a really slow lunch. We almost filled up, but never went on a wait. It pretty much died out after 115. Went 2 on, and we had a small little pop at the end, but that was it. Ticket times were good. Sushi bar and kitchen was unchallenged.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: 2105 (527)
TY Lunch Sales: 1481
+/- : - 19%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly and drizzly in the morning, Sun came out by the afternoon
Any Special events going on?:
Who worked?:
Jason, Dusten, Johnny, Lynn CL, Julie FR, Junko H, Per Faijer SA
Flow of Business, Cuts and Ticket Times:
It was a really slow lunch. We almost filled up, but never went on a wait. It pretty much died out after 115. Went 2 on, and we had a small little pop at the end, but that was it. Ticket times were good. Sushi bar and kitchen was unchallenged.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, March 26, 2014
Wednesday Recap 3/26/14
LY Lunch Sales:1328
Proj: 1596 (+241.10)
TY Lunch Sales: 1837.10
+/- : +38%
LY Dinner Sales: 4376.00
Proj: 4952 (-574)
TY Dinner Sales: 4378.00
+/- : +0% (+$2)
Weather: Cloudy and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Sophia, Lynn CL, Per Faijer SA, Junko H, Jake FR
Dinner: Camacho, Naoto, Clair, Stephanie CL, Per Faijer
Stephanie is going to the doctor tomorrow. looks like she might hae pink eye. She's off until Saturday night so hopefully she can get it taken care before her next shift.
Flow of Business, Cuts and Ticket Times:
Lunch was good. Hit a wait around 1230 and came off it by 1, but we stayed pretty full most of the shift. Ticket times were good.
Dinner was better than it's been my past few shifts. Slow start as usual, but we filled and went on a 30-40 minute wait from 730-830. Stayed steady until about 915, but then it just died with no late pop. Shift was smooth. Jake needed a little help with drinks during the busiest part of the night, but did well overall. Ticket times were good.
Any VIP's in? Neil, Rachel and Carlos' friend that works for the daily show
Comps of note: Comped a farm salad. The customers just couldn't get into it, and asked we bring the old farm salad back. Comped 3 Miso Soups because they didn't make it to the table before the entrees.
R&M needs?: The Lunch regular in a wheel chair, and her family asked if we could re-paved the area leading to the ramp. They said it's really difficult to get into the building.
86'd items/ need more?
Proj: 1596 (+241.10)
TY Lunch Sales: 1837.10
+/- : +38%
LY Dinner Sales: 4376.00
Proj: 4952 (-574)
TY Dinner Sales: 4378.00
+/- : +0% (+$2)
Weather: Cloudy and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Sophia, Lynn CL, Per Faijer SA, Junko H, Jake FR
Dinner: Camacho, Naoto, Clair, Stephanie CL, Per Faijer
Stephanie is going to the doctor tomorrow. looks like she might hae pink eye. She's off until Saturday night so hopefully she can get it taken care before her next shift.
Flow of Business, Cuts and Ticket Times:
Lunch was good. Hit a wait around 1230 and came off it by 1, but we stayed pretty full most of the shift. Ticket times were good.
Dinner was better than it's been my past few shifts. Slow start as usual, but we filled and went on a 30-40 minute wait from 730-830. Stayed steady until about 915, but then it just died with no late pop. Shift was smooth. Jake needed a little help with drinks during the busiest part of the night, but did well overall. Ticket times were good.
Any VIP's in? Neil, Rachel and Carlos' friend that works for the daily show
Comps of note: Comped a farm salad. The customers just couldn't get into it, and asked we bring the old farm salad back. Comped 3 Miso Soups because they didn't make it to the table before the entrees.
R&M needs?: The Lunch regular in a wheel chair, and her family asked if we could re-paved the area leading to the ramp. They said it's really difficult to get into the building.
86'd items/ need more?
Tuesday, March 25, 2014
Tuesday Recap 3/25/14
LY Lunch Sales:1529
Proj: 1763 (-373)
TY Lunch Sales:1390.00
+/- : -9%
LY Dinner Sales: 3211
Proj: 4055 (-302.78)
TY Dinner Sales: 3752.22
+/- : +17%
Weather: Warm and nice
Any Special events going on?: I don't think so
Who worked?:
Clair, Johnny, Lynn, Stephanie CL, Jason SA, Junko H, Julia FR
Clair, Stephanie, Taylor, Sophia CL, Jason, Julia FR, Jake H
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. Never went on a wait. Went 2 on at 110, cut support at 145.
Dinner had a slow start like most of the night shifts lately. It was a mellow shift, but we did go on and off a small wait between 730-9. Went 2 on 9. Cut Support staff at 945. The servers did well tonight. Section maintenance was good tonight. Ticket times at the sushi bar were good. Kazu got a little behind at one point, but Take jumped in and got him caught up. The Kitchen had a couple of snags during the pop. Had a few entrees hit the table before the apps. Reminded the servers to use the as app button to help those guys out. It led to only one table having a comp of 2 misos, and a gyoza, but they were extremely happy by the end of the meal. Comped an okonomiyaki because we ran out of bonito flakes, and Take wanted to take care it for the table.
Any VIP's in? Julia, and Travis younger couple that comes in all the time.
Comps of note: 2 miso soups, Gyoza, okonomiyaki
R&M needs?:
86'd items/ need more?
Proj: 1763 (-373)
TY Lunch Sales:1390.00
+/- : -9%
LY Dinner Sales: 3211
Proj: 4055 (-302.78)
TY Dinner Sales: 3752.22
+/- : +17%
Weather: Warm and nice
Any Special events going on?: I don't think so
Who worked?:
Clair, Johnny, Lynn, Stephanie CL, Jason SA, Junko H, Julia FR
Clair, Stephanie, Taylor, Sophia CL, Jason, Julia FR, Jake H
Flow of Business, Cuts and Ticket Times:
Lunch was super slow. Never went on a wait. Went 2 on at 110, cut support at 145.
Dinner had a slow start like most of the night shifts lately. It was a mellow shift, but we did go on and off a small wait between 730-9. Went 2 on 9. Cut Support staff at 945. The servers did well tonight. Section maintenance was good tonight. Ticket times at the sushi bar were good. Kazu got a little behind at one point, but Take jumped in and got him caught up. The Kitchen had a couple of snags during the pop. Had a few entrees hit the table before the apps. Reminded the servers to use the as app button to help those guys out. It led to only one table having a comp of 2 misos, and a gyoza, but they were extremely happy by the end of the meal. Comped an okonomiyaki because we ran out of bonito flakes, and Take wanted to take care it for the table.
Any VIP's in? Julia, and Travis younger couple that comes in all the time.
Comps of note: 2 miso soups, Gyoza, okonomiyaki
R&M needs?:
86'd items/ need more?
Monday, March 24, 2014
Monday PM Recap 3/24/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,062.00
TY Dinner Sales: 3,069.00
+/- : -24%
Weather: Slightly chilly, a bit breezy.
Any Special events going on?: Not to my knowledge
Who worked?: Taylor, Stephanie, Lyndsey, Miho, Kate, Jake, Jason
Flow of Business, Cuts and Ticket Times: I was hoping for a busy night, but maybe it seems we have more work to do with spreading the industry night word. Or maybe it was just a soft Monday night.
Cut Jake at 9, and cut Kate and Lyndsey at 9 also, then Stephanie soon after and Taylor around 9:45.
After some test tempura came out Take does not feel Greg is ready to be on Tempura line. Paul Qui came in and had ten zaru that daniel made and loved the shrimp tempura however.
Since I really only work Monday nights as Management it is hard to gauge Kitchen staffs well being.
We ran out of edemame around 8:30. Since Jason does not work here on Friday through the weekend and Monday maybe he can make sure he lays out a good agenda of what we need to order/prep/test, take note of/inventory, etc. Maybe in the next manager meeting it can be discussed; outlines for daniel and christina to adhere and have some guidelines to follow.
Any VIP's in? Paul Qui, Zac Treager, and some new ESK cooks.
Comps of note: 2 zato ichi for zac, shisamo for paul and a glass of nanbu bijin.
R&M needs?:
86'd items/need more? Edemame, Red bean paste,Whip Cream,Sweet n Low, mid size quart containers.
TY Lunch Sales:
+/- :
LY Dinner Sales: 4,062.00
TY Dinner Sales: 3,069.00
+/- : -24%
Weather: Slightly chilly, a bit breezy.
Any Special events going on?: Not to my knowledge
Who worked?: Taylor, Stephanie, Lyndsey, Miho, Kate, Jake, Jason
Flow of Business, Cuts and Ticket Times: I was hoping for a busy night, but maybe it seems we have more work to do with spreading the industry night word. Or maybe it was just a soft Monday night.
Cut Jake at 9, and cut Kate and Lyndsey at 9 also, then Stephanie soon after and Taylor around 9:45.
After some test tempura came out Take does not feel Greg is ready to be on Tempura line. Paul Qui came in and had ten zaru that daniel made and loved the shrimp tempura however.
Since I really only work Monday nights as Management it is hard to gauge Kitchen staffs well being.
We ran out of edemame around 8:30. Since Jason does not work here on Friday through the weekend and Monday maybe he can make sure he lays out a good agenda of what we need to order/prep/test, take note of/inventory, etc. Maybe in the next manager meeting it can be discussed; outlines for daniel and christina to adhere and have some guidelines to follow.
Any VIP's in? Paul Qui, Zac Treager, and some new ESK cooks.
Comps of note: 2 zato ichi for zac, shisamo for paul and a glass of nanbu bijin.
R&M needs?:
86'd items/need more? Edemame, Red bean paste,Whip Cream,Sweet n Low, mid size quart containers.
Monday Recap 3/24/14
LY Lunch Sales:1,845.00
TY Lunch Sales:1,824.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: a little chilly but, nice
Any Special events going on?: not today. Texas Relay is happening this weekend though.
Who worked?:Stephanie, Lyndsey, Sophia, Kate, Hiroe, Jason, Junko
Flow of Business, Cuts and Ticket Times:We had a very steady Monday lunch. The bar was full at 12:30 and never let up. It was not until around 1:15 the flow stopped. Sushi bar rolls took 20 minutes and then some during our peak lunch. We pushed the Chasu-don to tables but, at the end of the day we only sold one. Spring time is coming around so maybe a special that is more on the fresher side or salad type dish?
Any VIP's in? just a few regulars that come in on Monday, business lunch break crew
Comps of note: No comps were needed today
R&M needs?:
86'd items/ need more?
TY Lunch Sales:1,824.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: a little chilly but, nice
Any Special events going on?: not today. Texas Relay is happening this weekend though.
Who worked?:Stephanie, Lyndsey, Sophia, Kate, Hiroe, Jason, Junko
Flow of Business, Cuts and Ticket Times:We had a very steady Monday lunch. The bar was full at 12:30 and never let up. It was not until around 1:15 the flow stopped. Sushi bar rolls took 20 minutes and then some during our peak lunch. We pushed the Chasu-don to tables but, at the end of the day we only sold one. Spring time is coming around so maybe a special that is more on the fresher side or salad type dish?
Any VIP's in? just a few regulars that come in on Monday, business lunch break crew
Comps of note: No comps were needed today
R&M needs?:
86'd items/ need more?
Sunday PM Recap 3/24/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4421.00
Proj: $5206 (-$983.32)
TY Dinner Sales: $4222.68
+/- : -4%
Weather: Chilly
Any Special events going on?:
Who worked?:
Clair, Lindsey, Alex, Dusten, Kate CL, Per Faijer, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was slow evening with a weird flow of business. We actually had an earlier rush than my last few shifts. I think the cold was driving people in earlier despite the extra hour of sunlight. We filled up, and went on a small wait by 630, but came off it around 730. Then it got very slow and the restaurant was half empty for about 30 minutes so I went 3 on. We ended up getting a second pop shortly after, and almost filled up again, but never got back on a wait. Went 2 on at 9. It was busy enough at that point to keep support on until 10. Ticket times were good.
I'd like to add a shift note about trying to stagger tables items a little at dinner. Especially on slower shifts. To often 2 tops are getting 4-6 items all at once. I get on busier shifts why you ring everything, and item will naturally stagger, but when it's a mellow evening, and the server has time to put some thought into coursing, they should.
I ordered a Farm Salad tonight, and some of my greens were extremely gritty from dirt. They just were not cleaned enough. When I brought it to Danial's attention he seemed pretty unconcerned about it, and told me Take knew and was okay with the dirt and bugs in the greens. I talked to Take, and that was of course not the case. I think the Farm Salad is cool how we do it, but it's different enough that it's a tough sell for some customers. It's important that it's executed correctly, and that the time is being given to serve people a quality product. The most disturbing thing is how funny Daniel, and Greg seemed to think it was. I saw a few salads go out tonight, and I'm hoping they put more effort into cleaning the customers than mine.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Not sure if the trash bags got moved, but there are none in the office so we might be out. We need more iced gree tea, coke, and topo chico.
TY Lunch Sales:
+/- :
LY Dinner Sales: $4421.00
Proj: $5206 (-$983.32)
TY Dinner Sales: $4222.68
+/- : -4%
Weather: Chilly
Any Special events going on?:
Who worked?:
Clair, Lindsey, Alex, Dusten, Kate CL, Per Faijer, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was slow evening with a weird flow of business. We actually had an earlier rush than my last few shifts. I think the cold was driving people in earlier despite the extra hour of sunlight. We filled up, and went on a small wait by 630, but came off it around 730. Then it got very slow and the restaurant was half empty for about 30 minutes so I went 3 on. We ended up getting a second pop shortly after, and almost filled up again, but never got back on a wait. Went 2 on at 9. It was busy enough at that point to keep support on until 10. Ticket times were good.
I'd like to add a shift note about trying to stagger tables items a little at dinner. Especially on slower shifts. To often 2 tops are getting 4-6 items all at once. I get on busier shifts why you ring everything, and item will naturally stagger, but when it's a mellow evening, and the server has time to put some thought into coursing, they should.
I ordered a Farm Salad tonight, and some of my greens were extremely gritty from dirt. They just were not cleaned enough. When I brought it to Danial's attention he seemed pretty unconcerned about it, and told me Take knew and was okay with the dirt and bugs in the greens. I talked to Take, and that was of course not the case. I think the Farm Salad is cool how we do it, but it's different enough that it's a tough sell for some customers. It's important that it's executed correctly, and that the time is being given to serve people a quality product. The most disturbing thing is how funny Daniel, and Greg seemed to think it was. I saw a few salads go out tonight, and I'm hoping they put more effort into cleaning the customers than mine.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?Not sure if the trash bags got moved, but there are none in the office so we might be out. We need more iced gree tea, coke, and topo chico.
Sunday, March 23, 2014
Sunday AM 3.23.14
LY Lunch Sales:$1786
Proj: $2855
TY Lunch Sales:$1761
+/- : down 1% and way off proj. I thought for sure this weather would bring people out. Cloudy but not rainy. dang...
Weather:chilly-ish, overcast & cloudy
Any Special events going on?:
Who worked?:
Lindsey, Clair, Alex, Christina CL. Julie host, Kaori FR, Jason SA
I gave Clair her probation papers today. She is on probation until Sunday April 6th for lack of teamwork and shorting her sidework. She took it really well and was really understanding of everything I had to talk with her about. I told her that she needs to stay until her tables get up and bus them, unless it's an emergency and she has to go right then, but if she does hand off a dirty table to anyone, that a manager needs to be involved. So hopefully we can see more teamwork out of her.
Flow of Business, Cuts and Ticket Times:
It started slow and stayed slow. We were close to filling up all of the tables, but never filled sushi bar. I kept everyone on until 2:15 and then went down to 2. I've been really leery of cutting anyone early lately because of the late pops we've been getting. I thought surely we would have something today, but no. Nothing.
I forgot to mention that yesterday lunch Daniel wanted to run a special, but then we couldn't because we were short handed, but his special was a pork chasu (Sp?) donburi. It was so good. It tasted almost breakfasty since the pork tasted a little like bacon and the bonito flakes gave it that smokey flavor and then the egg. Yum! Unfortunately we only sold 3 then had to 86 it. but the staff really liked it.
Any VIP's in?
Lynn came in with some friends
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: $2855
TY Lunch Sales:$1761
+/- : down 1% and way off proj. I thought for sure this weather would bring people out. Cloudy but not rainy. dang...
Weather:chilly-ish, overcast & cloudy
Any Special events going on?:
Who worked?:
Lindsey, Clair, Alex, Christina CL. Julie host, Kaori FR, Jason SA
I gave Clair her probation papers today. She is on probation until Sunday April 6th for lack of teamwork and shorting her sidework. She took it really well and was really understanding of everything I had to talk with her about. I told her that she needs to stay until her tables get up and bus them, unless it's an emergency and she has to go right then, but if she does hand off a dirty table to anyone, that a manager needs to be involved. So hopefully we can see more teamwork out of her.
Flow of Business, Cuts and Ticket Times:
It started slow and stayed slow. We were close to filling up all of the tables, but never filled sushi bar. I kept everyone on until 2:15 and then went down to 2. I've been really leery of cutting anyone early lately because of the late pops we've been getting. I thought surely we would have something today, but no. Nothing.
I forgot to mention that yesterday lunch Daniel wanted to run a special, but then we couldn't because we were short handed, but his special was a pork chasu (Sp?) donburi. It was so good. It tasted almost breakfasty since the pork tasted a little like bacon and the bonito flakes gave it that smokey flavor and then the egg. Yum! Unfortunately we only sold 3 then had to 86 it. but the staff really liked it.
Any VIP's in?
Lynn came in with some friends
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday 3.22.14
LY Lunch Sales:$2392
Proj: $3214
TY Lunch Sales:$2189
+/- :down 8% from LY
LY Dinner Sales: $6918
Proj: $7495
TY Dinner Sales: $6651
+/- :down 4%
Down 5% for the day :(
Weather: cloudy, impending rain but it never did anything but spit a few drops around 1pm. Then remained cloudy and humid the rest of the day
Any Special events going on?: Something at Rainey Park.
Who worked?:
Lunch: Alex, Kate, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Johnny told me that this morning they had to restock NA bev because it wasn't adequately stocked. That was Clair's sidework last night, so I will be adding that to her probation paper.
Dinner: Naoto, Alex, Sophia, Miho, Dusten CL. Kate hosted, Lindsey SA, Kaori FR, Perf SA
Kate came into the office this morning and told me that she couldn't work her shift tonight because of her voice. I told her that that wasn't an option, and that she had to work her shift or get it covered. Then she told me she switched with Alex and that was that. I told her she needs to get Alex's host shift covered if that is what she wanted to do. She asked Hiroe to host...by herself...on a Saturday night, and I vetoed it right away. I told Hiroe I was sorry, but there was no way she could do it on her own. So Finally Kate said she would host. Which I just didn't see the point of switching because she was still going to have to talk, but whatever. So Kate hosted but I pretty much had to stay glued to the host stand all night because it's Saturday
Flow of Business, Cuts and Ticket Times:
Lunch: started busy and had a hard lunch push right at noon. It tapered off around 1:45 but I kept everyone on until 2:15, anticipating another pop. But nothing happened, so I cut down to Johnny in the B's and Lindsey in the A's. The FOH staff all worked well together today and everyone was on point. It was the BOH that wasn't on it. First Christina got in a "bike accident" last night and spent the night in the hospital. Something about her wrist. Anyhow, she told Daniel that she wasn't going to finish her shift and that she had someone coming to pick her up to leave, so I told her that if she wanted to leave she needs to get someone in here in her place. She said okay. Then, right before service started she left, because she said her ride was here and she needed to leave. So that left us with Jeff on fry and Daniel on Ramen. The kitchen got real bogged down. Tickets started going out incomplete. Take jumped back there to help them get on track, and that helped a lot. The two of them were just in over their heads. Luckily we only got one hard push for lunch and never saw a second pop. At the end of the shift I talked to Daniel and he told me he and Take talked about what occurred, and going forward he is better equipped to handle a situation like that, should it arise again. Take, thank you for having that conversation with Daniel, I think it gave him a better understanding of where he stands as far as being an enforcer.
Dinner: Dinner was a beast tonight. Having a short leash from the host stand, I feel almost beat up right now. We went on a wait by 5:45, and didn't get off the wait until 10:30. I cut everyone but Dusten at 10:35 and he got 3 or 4 more tables after that. That angry lady that Leary had to deal with that one time right before Lyn quit (that one that actually "made" Lyn want to quit) she was in. Her name is Cher. I quoted them 40-50 minutes. After 19 minutes she came up and asked where she was on the wait list. She was about 6 parties down. I showed her and she seemed upset. Then six minutes later (25 minute wait) we were ready to seat her (mass exodus from the dining room) Her and her husband came in, and I greeted them both with a big smile, but neither could do the same for me. Lindsey gave me the heads up that she came in angry, and I told her that I already had a feeling. Then she told me it was THAT lady and I really feared for the table. Then she (Cher) spilled Champagne all over her husband. He tried to push his chair back to avoid getting spilled on, and the chair leg bent inward, sending him to the floor. Yup. The chair broke. The leg totally bent inward. Luckily, Naoto was there to assist in cleaning up quickly and I was there to get him another seat and make a funny (okay, maybe not funny) joke about her throwing champagne on him. It was then, and only then, that they both smiled. Whatever. They smiled, I was happy, they were okay, and in the end I think they left happy. Everything else after that went swimmingly.
Any VIP's in?
Lunch: Chi and his fam as usual.
Dinner: Neil. Ben, Mary Ellen and their children (Andrew and Madeline) were in. They usually sit at B1 every Saturday. Their kids are the sweetest and they are always so nice. Glad I got their names. Hope I can remember them .
Comps of note:
Had to comp some Tuna for a table because they wanted 8 pieces of Toro nigiri, but we ran out, so we sent them Hon Maguro, but they actually just wanted sake toro instead. I told them I would take care of the Hon Maguro pieces, which was a $24 comp.
Had a friend, Laura, come in with some girlfriends. They all work at Sugar Mama's so I sent them some pieces and gave them a 10% SIN discount. Had some buzztable edamames tonight too
R&M needs?:
86'd items/ need more?
Proj: $3214
TY Lunch Sales:$2189
+/- :down 8% from LY
LY Dinner Sales: $6918
Proj: $7495
TY Dinner Sales: $6651
+/- :down 4%
Down 5% for the day :(
Weather: cloudy, impending rain but it never did anything but spit a few drops around 1pm. Then remained cloudy and humid the rest of the day
Any Special events going on?: Something at Rainey Park.
Who worked?:
Lunch: Alex, Kate, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA
Johnny told me that this morning they had to restock NA bev because it wasn't adequately stocked. That was Clair's sidework last night, so I will be adding that to her probation paper.
Dinner: Naoto, Alex, Sophia, Miho, Dusten CL. Kate hosted, Lindsey SA, Kaori FR, Perf SA
Kate came into the office this morning and told me that she couldn't work her shift tonight because of her voice. I told her that that wasn't an option, and that she had to work her shift or get it covered. Then she told me she switched with Alex and that was that. I told her she needs to get Alex's host shift covered if that is what she wanted to do. She asked Hiroe to host...by herself...on a Saturday night, and I vetoed it right away. I told Hiroe I was sorry, but there was no way she could do it on her own. So Finally Kate said she would host. Which I just didn't see the point of switching because she was still going to have to talk, but whatever. So Kate hosted but I pretty much had to stay glued to the host stand all night because it's Saturday
Flow of Business, Cuts and Ticket Times:
Lunch: started busy and had a hard lunch push right at noon. It tapered off around 1:45 but I kept everyone on until 2:15, anticipating another pop. But nothing happened, so I cut down to Johnny in the B's and Lindsey in the A's. The FOH staff all worked well together today and everyone was on point. It was the BOH that wasn't on it. First Christina got in a "bike accident" last night and spent the night in the hospital. Something about her wrist. Anyhow, she told Daniel that she wasn't going to finish her shift and that she had someone coming to pick her up to leave, so I told her that if she wanted to leave she needs to get someone in here in her place. She said okay. Then, right before service started she left, because she said her ride was here and she needed to leave. So that left us with Jeff on fry and Daniel on Ramen. The kitchen got real bogged down. Tickets started going out incomplete. Take jumped back there to help them get on track, and that helped a lot. The two of them were just in over their heads. Luckily we only got one hard push for lunch and never saw a second pop. At the end of the shift I talked to Daniel and he told me he and Take talked about what occurred, and going forward he is better equipped to handle a situation like that, should it arise again. Take, thank you for having that conversation with Daniel, I think it gave him a better understanding of where he stands as far as being an enforcer.
Dinner: Dinner was a beast tonight. Having a short leash from the host stand, I feel almost beat up right now. We went on a wait by 5:45, and didn't get off the wait until 10:30. I cut everyone but Dusten at 10:35 and he got 3 or 4 more tables after that. That angry lady that Leary had to deal with that one time right before Lyn quit (that one that actually "made" Lyn want to quit) she was in. Her name is Cher. I quoted them 40-50 minutes. After 19 minutes she came up and asked where she was on the wait list. She was about 6 parties down. I showed her and she seemed upset. Then six minutes later (25 minute wait) we were ready to seat her (mass exodus from the dining room) Her and her husband came in, and I greeted them both with a big smile, but neither could do the same for me. Lindsey gave me the heads up that she came in angry, and I told her that I already had a feeling. Then she told me it was THAT lady and I really feared for the table. Then she (Cher) spilled Champagne all over her husband. He tried to push his chair back to avoid getting spilled on, and the chair leg bent inward, sending him to the floor. Yup. The chair broke. The leg totally bent inward. Luckily, Naoto was there to assist in cleaning up quickly and I was there to get him another seat and make a funny (okay, maybe not funny) joke about her throwing champagne on him. It was then, and only then, that they both smiled. Whatever. They smiled, I was happy, they were okay, and in the end I think they left happy. Everything else after that went swimmingly.
Any VIP's in?
Lunch: Chi and his fam as usual.
Dinner: Neil. Ben, Mary Ellen and their children (Andrew and Madeline) were in. They usually sit at B1 every Saturday. Their kids are the sweetest and they are always so nice. Glad I got their names. Hope I can remember them .
Comps of note:
Had to comp some Tuna for a table because they wanted 8 pieces of Toro nigiri, but we ran out, so we sent them Hon Maguro, but they actually just wanted sake toro instead. I told them I would take care of the Hon Maguro pieces, which was a $24 comp.
Had a friend, Laura, come in with some girlfriends. They all work at Sugar Mama's so I sent them some pieces and gave them a 10% SIN discount. Had some buzztable edamames tonight too
R&M needs?:
86'd items/ need more?
Saturday, March 22, 2014
Friday PM 3.21.14
LY Dinner Sales:$6033
Proj: $7117 (down $688)
TY Dinner Sales:$6429 (we did $6498 last Fri)
+/- : up 7% (up 11% for the day)
Weather: Sunny and warm. affected sales.
Any Special events going on?:nope
Who worked?:
Alex, Kate, Clair, Taylor, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori FR
At the end of the night, Alex told me that none of the host bathroom side work was completed. So I will talk to her on her next shift (on sunday)
Flow of Business, Cuts and Ticket Times:
Tonight was weird. It was slow to start, and we went on a wait around 7pm. There was a strange ebb and flow to the entire evening, we would get slammed, then slow, then slammed then slow. Ticket times were good, across the board and there were no real issues. Wait times ranged from 20-30 minutes, to 45-55 minutes, but the only party that really waited that long was our two walk-in 6-tops, who both waited a little over an hour. But both were really understanding and enjoyed their time here. We stayed on a wait until a little after 10pm though, but after that it really died down. I made cuts at 10:15 which included all servers save for Dusten. I also cut Julie then as well. Kate wasn't feeling great all night but toughed through it and actually was smiling at her tables, so that was good to see. I saw some extra teamwork from Taylor, helping to bus tables and also put up glassware.
Any VIP's in?
Regular, Leslie, was in. I couldn't ever remember her name and I asked Lindsey tonight and she told me, so I'm glad I know that now. For those of you that don't know who I'm talking about, she's a little taller than me, maybe, pretty petite and has long dark hair and black rimmed glasses.
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: $7117 (down $688)
TY Dinner Sales:$6429 (we did $6498 last Fri)
+/- : up 7% (up 11% for the day)
Weather: Sunny and warm. affected sales.
Any Special events going on?:nope
Who worked?:
Alex, Kate, Clair, Taylor, Dusten CL. Julie host, Lindsey CT, Perf SA, Kaori FR
At the end of the night, Alex told me that none of the host bathroom side work was completed. So I will talk to her on her next shift (on sunday)
Flow of Business, Cuts and Ticket Times:
Tonight was weird. It was slow to start, and we went on a wait around 7pm. There was a strange ebb and flow to the entire evening, we would get slammed, then slow, then slammed then slow. Ticket times were good, across the board and there were no real issues. Wait times ranged from 20-30 minutes, to 45-55 minutes, but the only party that really waited that long was our two walk-in 6-tops, who both waited a little over an hour. But both were really understanding and enjoyed their time here. We stayed on a wait until a little after 10pm though, but after that it really died down. I made cuts at 10:15 which included all servers save for Dusten. I also cut Julie then as well. Kate wasn't feeling great all night but toughed through it and actually was smiling at her tables, so that was good to see. I saw some extra teamwork from Taylor, helping to bus tables and also put up glassware.
Any VIP's in?
Regular, Leslie, was in. I couldn't ever remember her name and I asked Lindsey tonight and she told me, so I'm glad I know that now. For those of you that don't know who I'm talking about, she's a little taller than me, maybe, pretty petite and has long dark hair and black rimmed glasses.
Comps of note:
R&M needs?:
86'd items/ need more?
Thursday, March 20, 2014
Thursday PM Recap 3/20/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $4260.00
Proj: $3714 (beat it by $1298)
TY Dinner Sales: $5012.00
+/- : +29%
Weather:Another pretty spring night in Austin TX
Any Special events going on?:
Who worked?:
Dusten, Taylor, Kate, Sophia, Naoto CL, Julie, Hiroe, Per Faijer
Per Faijer gave me his notice tonight. We have him until April 12th.
Flow of Business, Cuts and Ticket Times:
Slow start, but we eventually got on a wait by 745. Got up to about 45minutes, but then came off around 845. We got a second later pop around 9, but came back off the wait around 930. Flow of service was good. A lot of team work on the floor tonight. Ticket times were awesome tonight. The sushi bar was pumping out 10-15 minute rolls all night. BOH was on as usual.
Any VIP's in? Sean from parkside, A chef from
Comps of note: Comped a beverage for servers who hit the sales goal
R&M needs?:
86'd items/ need more? Jason getting 86 items tomorrow
TY Lunch Sales:
+/- :
LY Dinner Sales: $4260.00
Proj: $3714 (beat it by $1298)
TY Dinner Sales: $5012.00
+/- : +29%
Weather:Another pretty spring night in Austin TX
Any Special events going on?:
Who worked?:
Dusten, Taylor, Kate, Sophia, Naoto CL, Julie, Hiroe, Per Faijer
Per Faijer gave me his notice tonight. We have him until April 12th.
Flow of Business, Cuts and Ticket Times:
Slow start, but we eventually got on a wait by 745. Got up to about 45minutes, but then came off around 845. We got a second later pop around 9, but came back off the wait around 930. Flow of service was good. A lot of team work on the floor tonight. Ticket times were awesome tonight. The sushi bar was pumping out 10-15 minute rolls all night. BOH was on as usual.
Any VIP's in? Sean from parkside, A chef from
Comps of note: Comped a beverage for servers who hit the sales goal
R&M needs?:
86'd items/ need more? Jason getting 86 items tomorrow
Thurs AM 3.20.14
LY Lunch Sales:$1622
Porj: $1913 (-763)
TY Lunch Sales:$1150
+/- : down 29%
Weather: Sunny and beautiful mid 70's
Any Special events going on?:this weather! whaaaaat
Who worked?:
Dusten, Jason, Johnny, Lynn CL. Junko CL, Julie FR, Perf SA
Flow of Business, Cuts and Ticket Times:
So Slow was the name of the game today. I mean, I haven't seen it this slow in a long time! I cut Perf and Junko at 1pm as well as Dusten and Jason. I helped bus and host, and we didn't get much of a pop but we did see some business in the last 35 minutes before we closed. So that was good. Johnny and Lynn did well. No issues here.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Porj: $1913 (-763)
TY Lunch Sales:$1150
+/- : down 29%
Weather: Sunny and beautiful mid 70's
Any Special events going on?:this weather! whaaaaat
Who worked?:
Dusten, Jason, Johnny, Lynn CL. Junko CL, Julie FR, Perf SA
Flow of Business, Cuts and Ticket Times:
So Slow was the name of the game today. I mean, I haven't seen it this slow in a long time! I cut Perf and Junko at 1pm as well as Dusten and Jason. I helped bus and host, and we didn't get much of a pop but we did see some business in the last 35 minutes before we closed. So that was good. Johnny and Lynn did well. No issues here.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Tuesday Recap 3/20/14
LY Lunch Sales:1511.50
proj: 1784 (-584.56)
TY Lunch Sales:1199.44
+/- : -21%
LY Dinner Sales: 4735.00
proj: 5588 (-1772)
TY Dinner Sales: 3815.30
+/- : -19%
Weather: Nice, great patio weather
Any Special events going on?: Week after SXSW
Who worked?:
Lunch: Clair, Sophia, Lynn CL, Per Faijer, Junko, Julie Alex had food poisoning, and was looking really green so I sent her because she picked up the close tonight.
Dinner: Clair, Jason, Stephanie, Alex, Naoto CL, Per Faijer, Kaori, Jake
Jake is definitely getting better at the host stand. She still needed help, but getting stronger by the day.
Flow of Business, Cuts and Ticket Times:
Lunch:
Lunch was slow, as expected. It's always a mellow week after SXSW, and it was a great day to be on a patio. It was an easy breezy shift with 3 on. Almost filled up around 1230, but quickly emptied back out. Ticket times were good. 2 on at 115. Cut Host at 130.
Dinner:
It was a slow start. Definitely feeling the effects daylight savings time.We did finally fill up and go on a wait around 745. Got up to about 40 minutes, and came off the wait around 9. Service went smoothly. Kitchen had a mellow shift, and ticket times were good. The sushi bar got the brunt of the business. Rolls got up the 25-30 minutes. Toshi and Roger were good about communicating long times which was very much appreciated. I'm torn about Andrew. He is obviously slower than the other guys, but some of his rolls looked fabulous. His presentation is spot on. It would be great if he can kept up the look while increasing his speed. No comps due to ticket times. Comped one endo roll DNL. Went 1 on at 930, and support staff closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Running low on straws
proj: 1784 (-584.56)
TY Lunch Sales:1199.44
+/- : -21%
LY Dinner Sales: 4735.00
proj: 5588 (-1772)
TY Dinner Sales: 3815.30
+/- : -19%
Weather: Nice, great patio weather
Any Special events going on?: Week after SXSW
Who worked?:
Lunch: Clair, Sophia, Lynn CL, Per Faijer, Junko, Julie Alex had food poisoning, and was looking really green so I sent her because she picked up the close tonight.
Dinner: Clair, Jason, Stephanie, Alex, Naoto CL, Per Faijer, Kaori, Jake
Jake is definitely getting better at the host stand. She still needed help, but getting stronger by the day.
Flow of Business, Cuts and Ticket Times:
Lunch:
Lunch was slow, as expected. It's always a mellow week after SXSW, and it was a great day to be on a patio. It was an easy breezy shift with 3 on. Almost filled up around 1230, but quickly emptied back out. Ticket times were good. 2 on at 115. Cut Host at 130.
Dinner:
It was a slow start. Definitely feeling the effects daylight savings time.We did finally fill up and go on a wait around 745. Got up to about 40 minutes, and came off the wait around 9. Service went smoothly. Kitchen had a mellow shift, and ticket times were good. The sushi bar got the brunt of the business. Rolls got up the 25-30 minutes. Toshi and Roger were good about communicating long times which was very much appreciated. I'm torn about Andrew. He is obviously slower than the other guys, but some of his rolls looked fabulous. His presentation is spot on. It would be great if he can kept up the look while increasing his speed. No comps due to ticket times. Comped one endo roll DNL. Went 1 on at 930, and support staff closed.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more? Running low on straws
Tuesday, March 18, 2014
Tuesday PM Recap 3/18/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4358
TY Dinner Sales:3895
+/- :
Weather:Nice outside. blowy
Any Special events going on?:
Who worked?:Taylor, Sophia, Kate, Clair, Jake, Jason
Flow of Business, Cuts and Ticket Times: Never had a full house until 8pm. Since we were 4 on it worked out. I had every server tonight though come in the office individually and mentioned Clair's lack of teamwork and running out the door without closer approval. This lies on the closer and more importantly me. So I understand I should have caught it. However I do believe the bigger elephant in the room is the rest of the staff concerned with her lack of holding up her end of having a helping hand and completing her sidework. Maybe Management can keep an eye on her for a few weeks to see if there is any improvement on it's own. I have noticed that she will not bus her table even when she has downtime because jason or perfaijer is there. It's here in the notes, so hopefully something positive comes out of this situation as opposed to something negative. Sushi bar got a little backed up despite it being slightly slow. It may have been because new sushi guy? no comps for ticket time except edamame that did not get rang in. Take was here so it was ok. things got out as fast as it could.
Any VIP's in?just a few familiar faces but nobody really kome family close.
Comps of note:
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales:4358
TY Dinner Sales:3895
+/- :
Weather:Nice outside. blowy
Any Special events going on?:
Who worked?:Taylor, Sophia, Kate, Clair, Jake, Jason
Flow of Business, Cuts and Ticket Times: Never had a full house until 8pm. Since we were 4 on it worked out. I had every server tonight though come in the office individually and mentioned Clair's lack of teamwork and running out the door without closer approval. This lies on the closer and more importantly me. So I understand I should have caught it. However I do believe the bigger elephant in the room is the rest of the staff concerned with her lack of holding up her end of having a helping hand and completing her sidework. Maybe Management can keep an eye on her for a few weeks to see if there is any improvement on it's own. I have noticed that she will not bus her table even when she has downtime because jason or perfaijer is there. It's here in the notes, so hopefully something positive comes out of this situation as opposed to something negative. Sushi bar got a little backed up despite it being slightly slow. It may have been because new sushi guy? no comps for ticket time except edamame that did not get rang in. Take was here so it was ok. things got out as fast as it could.
Any VIP's in?just a few familiar faces but nobody really kome family close.
Comps of note:
R&M needs?:
86'd items/ need more?
Tuesday AM Recap 3/18/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather : Gorgeous
Any Special events going on?:No
Who worked?: Johnny, Stephanie, Clair,Lynn, Jason, Junko
Flow of Business, Cuts and Ticket Times: Never saw a full house the whole day. I cut Lynn and Clair 1pm. Take was training Kazu so there was management on the floor today. I was mainly holed up in the office anyway dealing with 2 credit card issues.They are both resolved and the guests are satisfied and at the end of both conversations they are coming back to Kome again. Our focus now is making sure Servers here are not making careless mistakes, assuming tip when ticket is missing, and swiping wrong credit cards for wrong tabs.
Any VIP's in?
Comps of note:Gave Randy (ex Kome a friend/family discount)
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather : Gorgeous
Any Special events going on?:No
Who worked?: Johnny, Stephanie, Clair,Lynn, Jason, Junko
Flow of Business, Cuts and Ticket Times: Never saw a full house the whole day. I cut Lynn and Clair 1pm. Take was training Kazu so there was management on the floor today. I was mainly holed up in the office anyway dealing with 2 credit card issues.They are both resolved and the guests are satisfied and at the end of both conversations they are coming back to Kome again. Our focus now is making sure Servers here are not making careless mistakes, assuming tip when ticket is missing, and swiping wrong credit cards for wrong tabs.
Any VIP's in?
Comps of note:Gave Randy (ex Kome a friend/family discount)
R&M needs?:
86'd items/ need more?
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