Written By: Elizabeth
LY Lunch Sales: $1580
Projected Sales : $1683
TY Lunch Sales: $1270
+/- : -20% LY and -$413 PS
Lunch Covers: 78
Avg PPA: $16.28
Previous Days Labor: 22%
Previous Days Comps: 4%
Controllable Comps: 4.95%
Weather: Beautiful. High 80s and breezey
Special events?: none
Who worked: Johnny CL. Kate, Mandy, Grace. Junko Hosted/Trained Lauren, Hiroe FR and Sigele SA.
Flow of Business, Cuts and Ticket Times:
Very slow lunch. Honestly we never got a pop. At one point it sounded like a full house but we were still empty. I forgot how slow this time of year is for us. Honestly, today I was able to get a lot of office work done, so that was good. Johnny and the crew handled the floor very well while I got work done. I cut Kate at 12:30, Mandy at 1pm and Grace at 1:30. very very mellow day. I should have cut support earlier, but was making such good headway with work I forgot :(
Any VIP's in?
Deana Sakum, Rachel and Carlos.
Comps& Void Detail:
DNL for Sake Kasu. Guest said it "was over cooked and lacked seasoning"
Other than that, just training meal for Junko & Lauren
R&M needs:
The oven repairmen were out today but couldn't find the model number on the oven to get the right part. He took some pics of it to see if any of the guys at the shop can figure out what model it is.
86'd items/ need more:
Airgas will be out tomorrow with more CO2 tanks.
Monday, September 14, 2015
Sunday, September 13, 2015
Sunday PM 9/13/15
Written By: Dusten
LY Dinner Sales: 4071
Projected Sales : 4544
TY Dinner Sales: 4020
+/- : -1% down from LY and -$524 off projected
Dinner Covers: 177
Avg PPA: 22.71
Weather: perfecto
Special events?: Nat'l Grandparents Day
Who worked: Joel, Mandy, Stephanie, Kate, Sayo CL, Sigele FR, Jason SA, Cindy H, Samara training Lauren H, I texted Grace and told her I didn't think we needed her with 3 people hosting. Samara and Cindy need some drink training anyways.
Flow of Business, Cuts and Ticket Times: Not the busiest of nights. Slow Start. Picked up towards 7pm and we went on a short wait. Things died out at about 8:30pm. I cut down to 3 at *;45pm and then two at 9pm. I let Sayo take the rest at about 9:45pm. No issues with ticket times. Sushi bar and kitchen were on point for the most part. A salmon maki got lost somewhere. The table didn't want it. It was rung in, but Mandy (her table) said she never saw it go out. They weren't upset in the least. Just didn't want to be charged for it.
Specials: 5 shishitos, 2 ika salads, 4 tempura specials, 17 hon maguro, 16 toro (!), 3 king salmon boxes- I don't think that is right- maybe servers were ringing irt in under special roll instead of sushi special #1- in which case that would put it at 6. 6 smokin sashimi
3 Staff members that stood out (why/how):
-Sayo did well at the bar tonight. It wasn't crazy busy, but she got a taste of the rush and I think she is hooked. She didn't care for all of the closing duties. I think she gained a better appreciation for the night closer's stress at the end of the night... or maybe just mine. :P
-Kate is having a hard time at home. We had a good talk, but she was just venting really. She got sick almost right after we opened. I asked her if she needed to go home. She said that she was fine. She went through the rest of the shift without issue. I wish there was more I could do for her.
-Lauren did well. Not much to demand from her today but still a good day. I asked Samara to guide her a bit on her "Irrasaimase!" She's got the volume but her pronunciation is a bit off.
Any VIP's in? Sayo's boyfriend came in with his sister from NEw Jersey. Mary- a chef from the 4 seasons came in for a bday and sat at the sushi bar. She reintroduced herself to me. She says I had met her before but was hauling ice from the store so she was sure I didn't remember. She dropped Elizabeth's name also. Ixchel came in for a bday celebration for her friend.
Comps& Void Detail: Void Salmon Maki- wasn't made. Superfly roll- guest shanged mind. Glass pinot noir- 86'd, 4 bday desserts- 2x camembert, soft serve and I think an apple pie. FNF for Sayo BF James. $15 Kome bucks. 10% buzztable.
There was a woman at the sushi bar sitting by herself who's card was declined and had no other form of payment. She didn't order much and I know I've served her myself in the past. Sayo says she seemed a bit indignant about the ordeal. She mentioned to Sayo and myself separately that she "knows the owner..." Sayo was quick to point out to me that she couldn't pay for her meal despite having a Prada bag and wallet... whatever. I voided her ticket, 4x unagi and a bowl of rice (like I said, not much) got her info and she says she will be in tomorrow to settle up. I left the receipt for her meal, with her info by the computer monitor.
R&M needs: Accent light in front restroom is out.
86'd items/ need more: Pinot noir
LY Dinner Sales: 4071
Projected Sales : 4544
TY Dinner Sales: 4020
+/- : -1% down from LY and -$524 off projected
Dinner Covers: 177
Avg PPA: 22.71
Weather: perfecto
Special events?: Nat'l Grandparents Day
Who worked: Joel, Mandy, Stephanie, Kate, Sayo CL, Sigele FR, Jason SA, Cindy H, Samara training Lauren H, I texted Grace and told her I didn't think we needed her with 3 people hosting. Samara and Cindy need some drink training anyways.
Flow of Business, Cuts and Ticket Times: Not the busiest of nights. Slow Start. Picked up towards 7pm and we went on a short wait. Things died out at about 8:30pm. I cut down to 3 at *;45pm and then two at 9pm. I let Sayo take the rest at about 9:45pm. No issues with ticket times. Sushi bar and kitchen were on point for the most part. A salmon maki got lost somewhere. The table didn't want it. It was rung in, but Mandy (her table) said she never saw it go out. They weren't upset in the least. Just didn't want to be charged for it.
Specials: 5 shishitos, 2 ika salads, 4 tempura specials, 17 hon maguro, 16 toro (!), 3 king salmon boxes- I don't think that is right- maybe servers were ringing irt in under special roll instead of sushi special #1- in which case that would put it at 6. 6 smokin sashimi
3 Staff members that stood out (why/how):
-Sayo did well at the bar tonight. It wasn't crazy busy, but she got a taste of the rush and I think she is hooked. She didn't care for all of the closing duties. I think she gained a better appreciation for the night closer's stress at the end of the night... or maybe just mine. :P
-Kate is having a hard time at home. We had a good talk, but she was just venting really. She got sick almost right after we opened. I asked her if she needed to go home. She said that she was fine. She went through the rest of the shift without issue. I wish there was more I could do for her.
-Lauren did well. Not much to demand from her today but still a good day. I asked Samara to guide her a bit on her "Irrasaimase!" She's got the volume but her pronunciation is a bit off.
Any VIP's in? Sayo's boyfriend came in with his sister from NEw Jersey. Mary- a chef from the 4 seasons came in for a bday and sat at the sushi bar. She reintroduced herself to me. She says I had met her before but was hauling ice from the store so she was sure I didn't remember. She dropped Elizabeth's name also. Ixchel came in for a bday celebration for her friend.
Comps& Void Detail: Void Salmon Maki- wasn't made. Superfly roll- guest shanged mind. Glass pinot noir- 86'd, 4 bday desserts- 2x camembert, soft serve and I think an apple pie. FNF for Sayo BF James. $15 Kome bucks. 10% buzztable.
There was a woman at the sushi bar sitting by herself who's card was declined and had no other form of payment. She didn't order much and I know I've served her myself in the past. Sayo says she seemed a bit indignant about the ordeal. She mentioned to Sayo and myself separately that she "knows the owner..." Sayo was quick to point out to me that she couldn't pay for her meal despite having a Prada bag and wallet... whatever. I voided her ticket, 4x unagi and a bowl of rice (like I said, not much) got her info and she says she will be in tomorrow to settle up. I left the receipt for her meal, with her info by the computer monitor.
R&M needs: Accent light in front restroom is out.
86'd items/ need more: Pinot noir
Sunday AM 9.13.15
Written By: Elizabeth
LY Lunch Sales: $1680
Projected Sales : $2440
TY Lunch Sales: $2357
+/- :40% up from LY and -$83 off projected
Lunch Covers: 126
Avg PPA: 18.71
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 7.34%
Weather: Beautiful in the 80s.
Special events?:
Who worked: Joel, Mandy, Grace, Clair CL. Cindy Host, John SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
The first 2 hours were brutally slow. Thank goodness for a walk in 13 top and 7 top, but other than that there were about 4 other tables in. Then at 1pm when I cut Mandy we got our hit. Went on a short 15 minute wait for several parties, one was a 7-top but the rest were all appropriate sized parties for one table. It stayed busy for the 1'o-clock hour but then slowed down after 2pm. I cut Joel at 2pm and Clair and Grace closed it out.
3 Staff members that stood out (why/how):
-Clair was handling the volume like a champ. Had the party room (which was finishing up) and a few sushi bar seats as well as a few tables in the A's and was just zipping around, staying efficient as she went.
-John seems very happy to be in the FOH
-Mandy wasn't feeling that well this morning so I made her 1st cut, despite being 3 minutes late. Joel was early and I gave him the option but he said Mandy could go first. She seemed fine by the time she left though. Maybe just tired from her shift last night.
Any VIP's in?
some familiar faces today.
Comps& Void Detail:
Void Parfait, we 86d them
R&M needs:
The picture light in the menus room needs to be changed. Does anyone know where the spare bulbs are for that? Are they the same fluorescent ones as the bev cooler? Because if so I have some of those. If they are smaller, then we need some and I can get some from Home Depot tomorrow or later this week.
86'd items/ need more:
Asked Toshi-san to pick up envelopes from HEB
LY Lunch Sales: $1680
Projected Sales : $2440
TY Lunch Sales: $2357
+/- :40% up from LY and -$83 off projected
Lunch Covers: 126
Avg PPA: 18.71
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 7.34%
Weather: Beautiful in the 80s.
Special events?:
Who worked: Joel, Mandy, Grace, Clair CL. Cindy Host, John SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
The first 2 hours were brutally slow. Thank goodness for a walk in 13 top and 7 top, but other than that there were about 4 other tables in. Then at 1pm when I cut Mandy we got our hit. Went on a short 15 minute wait for several parties, one was a 7-top but the rest were all appropriate sized parties for one table. It stayed busy for the 1'o-clock hour but then slowed down after 2pm. I cut Joel at 2pm and Clair and Grace closed it out.
3 Staff members that stood out (why/how):
-Clair was handling the volume like a champ. Had the party room (which was finishing up) and a few sushi bar seats as well as a few tables in the A's and was just zipping around, staying efficient as she went.
-John seems very happy to be in the FOH
-Mandy wasn't feeling that well this morning so I made her 1st cut, despite being 3 minutes late. Joel was early and I gave him the option but he said Mandy could go first. She seemed fine by the time she left though. Maybe just tired from her shift last night.
Any VIP's in?
some familiar faces today.
Comps& Void Detail:
Void Parfait, we 86d them
R&M needs:
The picture light in the menus room needs to be changed. Does anyone know where the spare bulbs are for that? Are they the same fluorescent ones as the bev cooler? Because if so I have some of those. If they are smaller, then we need some and I can get some from Home Depot tomorrow or later this week.
86'd items/ need more:
Asked Toshi-san to pick up envelopes from HEB
Saturday 9.12.15
Written By: Elizabeth
LY Lunch Sales: $3194
Projected Sales : $3367
TY Lunch Sales: $2255
+/- : -29% over LY and -$1112 PS
Lunch Covers: 129
Avg PPA: $17.48
LY Dinner Sales: $6162
Projected Sales : $6630
TY Dinner Sales: $6442
+/- : +5% LY and -$180 PS
Dinner Covers: 244
Avg PPA: $26.40
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 14.62%
Weather:Beautiful! high 80s, lows in the 60s at night.
Special events?: First UT home game (and this beautiful weather!)
Who worked: Lindsey, Krystin, Clair, Johnny CL, Hiroe FR, John SA, Ruthy Host
PM: Dusten CL, Sophia, Joel, Mandy, Sayo, Ruthy Host, Samara Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow Saturday lunch. The weather was beautiful out so no doubt people were relaxing somewhere on a patio. Never got a pop, had a few waves but nothing of note.
Started quickly and filled up within the first hour. Steady flow throughout the night. Average amount of covers for the night but we never went on a very long (over 45 minutes) wait. Average wait times were about 15-20 minutes. Several servers noted that customers were not spending as much as they would normally for a Saturday night dinner. A1 ordered nigiri pieces (2 tako 2 salmon), when they came out the woman told Mandy that she was gluten intolerant and had celiacs. Mandy took the pieces back to the sushi bar and asked them to remake them. A second order of 2 tako and 2 salmon nigiri were taken out but the salmon still had eel sauce of them. The woman was very upset that her gluten intolerance was not being taken seriously. Elizabeth smoothed things over. Later, two women inquired about seating a party of 7 (4 adults and 3 children) at the sushi bar. The restaurant was almost full at this point and they insisted of sitting their incomplete party at the sushi bar and would change tables once the rest of their party arrived. Their party arrived about 5 minutes later and decided to all sit at the sushi bar. Elizabeth informed them that the sushi bar doesn't normally accommodate large parties but they would still get the best service possible. A3 was a six top with 2 kids. The children were getting a bit rowdy, playing with their chopsticks, and Elizabeth went over to tell them to stop. Other than that, it was a pretty mellow night.
Ran a contest on the Hon Maguro and the Toro Nigiri. highest % of sales in Nigiri for each item won a 6-pack of the August Beers. Mandy won with 55% of Hon Maguro sales and Joel won for 38% in Toro. It was really great to announce the winners and see them get excited about it. Go morale! (this paragraph written by elizabeth) :)
Specials: Shishito Peppers 11
Ika Salad 9
Kaki Fry 12
King Salmon Box
Blue Fin 25
Blue Fin Toro 19
3 Staff members that stood out (why/how): Jason Clark was cut 30 mins before close because he was tired and standing around. Everyone seemed to help each other out tonight. Grace was very helpful on her down time. Elizabeth, Dusten, and Sophia were bussing the same table at one point, if that is indicative of how slow it was.
Any VIP's in? Drako family, Ingrid and James, Michelle Shariat, Old John
Comps& Void Detail: F&F for some North By people, couple voids for miss rings that did not get made, employee Kome bucks for Sophia for translation for new dishwasher, birthday dessert comp
R&M needs: We received the cart near S12 that will hold napkins, chopsticks, and plates. Throughout the week as we put the cart in piratical use we can all discuss ways to keep it stock and who's side work it is at night and the morning. No hard rules right now, just learning to use it.
86'd items/ need more: China Markers!!!
LY Lunch Sales: $3194
Projected Sales : $3367
TY Lunch Sales: $2255
+/- : -29% over LY and -$1112 PS
Lunch Covers: 129
Avg PPA: $17.48
LY Dinner Sales: $6162
Projected Sales : $6630
TY Dinner Sales: $6442
+/- : +5% LY and -$180 PS
Dinner Covers: 244
Avg PPA: $26.40
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 14.62%
Weather:Beautiful! high 80s, lows in the 60s at night.
Special events?: First UT home game (and this beautiful weather!)
Who worked: Lindsey, Krystin, Clair, Johnny CL, Hiroe FR, John SA, Ruthy Host
PM: Dusten CL, Sophia, Joel, Mandy, Sayo, Ruthy Host, Samara Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow Saturday lunch. The weather was beautiful out so no doubt people were relaxing somewhere on a patio. Never got a pop, had a few waves but nothing of note.
Started quickly and filled up within the first hour. Steady flow throughout the night. Average amount of covers for the night but we never went on a very long (over 45 minutes) wait. Average wait times were about 15-20 minutes. Several servers noted that customers were not spending as much as they would normally for a Saturday night dinner. A1 ordered nigiri pieces (2 tako 2 salmon), when they came out the woman told Mandy that she was gluten intolerant and had celiacs. Mandy took the pieces back to the sushi bar and asked them to remake them. A second order of 2 tako and 2 salmon nigiri were taken out but the salmon still had eel sauce of them. The woman was very upset that her gluten intolerance was not being taken seriously. Elizabeth smoothed things over. Later, two women inquired about seating a party of 7 (4 adults and 3 children) at the sushi bar. The restaurant was almost full at this point and they insisted of sitting their incomplete party at the sushi bar and would change tables once the rest of their party arrived. Their party arrived about 5 minutes later and decided to all sit at the sushi bar. Elizabeth informed them that the sushi bar doesn't normally accommodate large parties but they would still get the best service possible. A3 was a six top with 2 kids. The children were getting a bit rowdy, playing with their chopsticks, and Elizabeth went over to tell them to stop. Other than that, it was a pretty mellow night.
Ran a contest on the Hon Maguro and the Toro Nigiri. highest % of sales in Nigiri for each item won a 6-pack of the August Beers. Mandy won with 55% of Hon Maguro sales and Joel won for 38% in Toro. It was really great to announce the winners and see them get excited about it. Go morale! (this paragraph written by elizabeth) :)
Specials: Shishito Peppers 11
Ika Salad 9
Kaki Fry 12
King Salmon Box
Blue Fin 25
Blue Fin Toro 19
3 Staff members that stood out (why/how): Jason Clark was cut 30 mins before close because he was tired and standing around. Everyone seemed to help each other out tonight. Grace was very helpful on her down time. Elizabeth, Dusten, and Sophia were bussing the same table at one point, if that is indicative of how slow it was.
Any VIP's in? Drako family, Ingrid and James, Michelle Shariat, Old John
Comps& Void Detail: F&F for some North By people, couple voids for miss rings that did not get made, employee Kome bucks for Sophia for translation for new dishwasher, birthday dessert comp
R&M needs: We received the cart near S12 that will hold napkins, chopsticks, and plates. Throughout the week as we put the cart in piratical use we can all discuss ways to keep it stock and who's side work it is at night and the morning. No hard rules right now, just learning to use it.
86'd items/ need more: China Markers!!!
Saturday, September 12, 2015
Friday PM 9/11/15
Written By: Samara!
LY Dinner Sales: $6671
Projected Sales : $7014
TY Dinner Sales: $6618
+/- : -1% LY and -$396 PS
Dinner Covers: 232
Avg PPA: $28.53
Weather: 95 and cool
Special events?: September 11
Who worked: Dusten, Clair, Johnny, Joel, Naoto, Cindy, Samara, Ruthy
Flow of Business, Cuts and Ticket Times: Slow start, restaurant was full by 7:30. Steady flow of business. Cindy noted that the majority of customers were in a great mood. Average wait time was 45mins to an hour. Two tables were sat over their quote time and were comped miso soups. One table was a bit upset but fine once seated. Cuts were made when we went off a wait around 10pm.
Kayo, what do you want to do with the vase with the sticks in it?
Specials: Shishito peppers 11
Kaki fry 6
All Star Set
3 Staff members that stood out (why/how): The staff was very team work oriented tonight. Dusten and Joel took the time to actively pre bus tables. Ruthy did an excellent job cock-tailing by being efficient with her time.
Any VIP's in? Ransom and David, Kenny, Mark and girlfriend
Comps& Void Detail: A Kaki fry special was comped for Ransom and David. DNL for Saba
R&M needs: Elizabeth will call Petrocelli about leaky vents.
86'd items/ need more: China Markers!
LY Dinner Sales: $6671
Projected Sales : $7014
TY Dinner Sales: $6618
+/- : -1% LY and -$396 PS
Dinner Covers: 232
Avg PPA: $28.53
Weather: 95 and cool
Special events?: September 11
Who worked: Dusten, Clair, Johnny, Joel, Naoto, Cindy, Samara, Ruthy
Flow of Business, Cuts and Ticket Times: Slow start, restaurant was full by 7:30. Steady flow of business. Cindy noted that the majority of customers were in a great mood. Average wait time was 45mins to an hour. Two tables were sat over their quote time and were comped miso soups. One table was a bit upset but fine once seated. Cuts were made when we went off a wait around 10pm.
Kayo, what do you want to do with the vase with the sticks in it?
Specials: Shishito peppers 11
Kaki fry 6
All Star Set
3 Staff members that stood out (why/how): The staff was very team work oriented tonight. Dusten and Joel took the time to actively pre bus tables. Ruthy did an excellent job cock-tailing by being efficient with her time.
Any VIP's in? Ransom and David, Kenny, Mark and girlfriend
Comps& Void Detail: A Kaki fry special was comped for Ransom and David. DNL for Saba
R&M needs: Elizabeth will call Petrocelli about leaky vents.
86'd items/ need more: China Markers!
Friday, September 11, 2015
9/11/15 AM
Written By:Kayo
LY Lunch Sales:$1733
Projected Sales :$1819
TY Lunch Sales:$2149
+/- :+$330 /Projection +24%/LY
Lunch Covers:120
Avg PPA:$17.91
Previous Days Labor:23%
Previous Days Comps:
Controllable Comps:
Weather: Humid upper 80's
Special events?:
Who worked: Lindsey, Sophia, Sayo, Amanda, John-SA, Jason-FR, Cindy-Host
Flow of Business, Cuts and Ticket Times: Slow start, and finally kicked off for steady mild lunch before noon. There were few waits just because they wanted particular seats, ( such as tables not sushi bar) other than that, we did not have actual wait. went steady all the way to 2pm.
I cut Amanda around 12:45 and kept other three until the end just in case its Friday.
At the end 1-ban backed up and started to take time for nigiri, but ended up the longest ticket time was 15mins and did not cause any issue, so it is good.
We had this reservation for 10ppl for Jennifer, ( she has another one on Sep 30th), but turned out more like pharmaceutical meeting with doctors.
She just go ahead sat herself before we approached our complete party rule, so we did not say any, ( I had feeling since she is already in the room, she would not take it anyway.)
And she started to prepare to set brochures and just make it ready for everyone else.
So the rest of 5 ppl just started to come in one by one, and it took about 45mins to get other 5 arrived.
They ordered descent amount of food and some cocktails so ticket amount and everything else was easy. It was Sayo's table and she said it was pretty easy table anyway.
But just a heads up, I am sure she is planning to do the same for next meeting, and maybe its nice to call her as a confirmation call and remind her our reservation rule....
*Side note, she really liked here and all, she said one of the doctor recommended to meet here. So which is nice.
3 Staff members that stood out (why/how):It was first time that I worked with Cindy, so I am grad to see Cindy is doing really good job. Very responsible, and works well.
The rest of staff did great job as well, prebus, water, they are all over and keep up great work.
Any VIP's in?
Victor and few regulars I do not know their names.
Comps& Void Detail: 2- cocktails( guests changed mind). Bunch of nigiris for Mandy's makanai, ( Take got really busy right after she ordered, so she decided to cancel)
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1733
Projected Sales :$1819
TY Lunch Sales:$2149
+/- :+$330 /Projection +24%/LY
Lunch Covers:120
Avg PPA:$17.91
Previous Days Labor:23%
Previous Days Comps:
Controllable Comps:
Weather: Humid upper 80's
Special events?:
Who worked: Lindsey, Sophia, Sayo, Amanda, John-SA, Jason-FR, Cindy-Host
Flow of Business, Cuts and Ticket Times: Slow start, and finally kicked off for steady mild lunch before noon. There were few waits just because they wanted particular seats, ( such as tables not sushi bar) other than that, we did not have actual wait. went steady all the way to 2pm.
I cut Amanda around 12:45 and kept other three until the end just in case its Friday.
At the end 1-ban backed up and started to take time for nigiri, but ended up the longest ticket time was 15mins and did not cause any issue, so it is good.
We had this reservation for 10ppl for Jennifer, ( she has another one on Sep 30th), but turned out more like pharmaceutical meeting with doctors.
She just go ahead sat herself before we approached our complete party rule, so we did not say any, ( I had feeling since she is already in the room, she would not take it anyway.)
And she started to prepare to set brochures and just make it ready for everyone else.
So the rest of 5 ppl just started to come in one by one, and it took about 45mins to get other 5 arrived.
They ordered descent amount of food and some cocktails so ticket amount and everything else was easy. It was Sayo's table and she said it was pretty easy table anyway.
But just a heads up, I am sure she is planning to do the same for next meeting, and maybe its nice to call her as a confirmation call and remind her our reservation rule....
*Side note, she really liked here and all, she said one of the doctor recommended to meet here. So which is nice.
3 Staff members that stood out (why/how):It was first time that I worked with Cindy, so I am grad to see Cindy is doing really good job. Very responsible, and works well.
The rest of staff did great job as well, prebus, water, they are all over and keep up great work.
Any VIP's in?
Victor and few regulars I do not know their names.
Comps& Void Detail: 2- cocktails( guests changed mind). Bunch of nigiris for Mandy's makanai, ( Take got really busy right after she ordered, so she decided to cancel)
R&M needs:
86'd items/ need more:
Thursday, September 10, 2015
Thursday PM Recap 9/10/15
Written By: Leary
LY Dinner Sales: $4788
Projected Sales : $4914
TY Dinner Sales: $3936
+/- : -$852, -18%
Dinner Covers: 153
Avg PPA: $25.73
Weather:
Heavy rain in the very beginning, but it cleared up by 530.
Special events?:
Who worked:
Kate, Sophia, Sayo, Naoto, Dusten Cl, Jason FR, Kaori SA, Samara & Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Felt really slow for a Thursday. Maybe the 4 o'clock rain storm kept people inside. We filled up around 715, had a few tables go on a wait, but we were off it by 815. Went 3 on, cut 1 host, and cocktail at 830. 2 on at 9, and 1 on at 930. Cut 2nd host at 945.Ruthy made $9 so I gave her $15 in Kome Bucks. Not much to report. Pretty mellow night. Ticket times were solid. No customer issues.
William Castillanos called asking if his brother could pick up his check. I said that would probably be fine, but ultimately up the Elizabeth. His brother's name is Jessie Castillanos in case you want to check an ID.
Specials:
Shishito Peppers- 9
Tempura Spec- 3
Kaki Fry- 1
Blue Fin Nigiri- 20
Blue Fin Toro Nigiri- 5
All Star- 2
Hama-Toro Box- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Ni Anago 86'd
Comped 2 Tako Kara age server misring. Naoto misheard the guest.
R&M needs:
86'd items/ need more:
No more FOH of the house rags. Sophia texted so I brought 3 from home so we didn't have to use oshi buri. Might want to up the par if this happens often.
LY Dinner Sales: $4788
Projected Sales : $4914
TY Dinner Sales: $3936
+/- : -$852, -18%
Dinner Covers: 153
Avg PPA: $25.73
Weather:
Heavy rain in the very beginning, but it cleared up by 530.
Special events?:
Who worked:
Kate, Sophia, Sayo, Naoto, Dusten Cl, Jason FR, Kaori SA, Samara & Cindy H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Felt really slow for a Thursday. Maybe the 4 o'clock rain storm kept people inside. We filled up around 715, had a few tables go on a wait, but we were off it by 815. Went 3 on, cut 1 host, and cocktail at 830. 2 on at 9, and 1 on at 930. Cut 2nd host at 945.Ruthy made $9 so I gave her $15 in Kome Bucks. Not much to report. Pretty mellow night. Ticket times were solid. No customer issues.
William Castillanos called asking if his brother could pick up his check. I said that would probably be fine, but ultimately up the Elizabeth. His brother's name is Jessie Castillanos in case you want to check an ID.
Specials:
Shishito Peppers- 9
Tempura Spec- 3
Kaki Fry- 1
Blue Fin Nigiri- 20
Blue Fin Toro Nigiri- 5
All Star- 2
Hama-Toro Box- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Ni Anago 86'd
Comped 2 Tako Kara age server misring. Naoto misheard the guest.
R&M needs:
86'd items/ need more:
No more FOH of the house rags. Sophia texted so I brought 3 from home so we didn't have to use oshi buri. Might want to up the par if this happens often.
Written By: Kayo
LY Lunch Sales:$1254
Projected Sales :$1881
TY Lunch Sales:$1825
+/- : -$56/projection +40%/LY
Lunch Covers:100
Avg PPA:$18.25
Previous Days Labor:26%
Previous Days Comps:$297.9
Controllable Comps:$24.9
Weather:Humid/ 90's
Who worked:Joel/ Lindsey/ Kate/Johnny/John-SA/Jason-FR/Junko/ Lauren-Trainning
Flow of Business, Cuts and Ticket Times: Slow Start but almost filed up little before noon, then die down until 1pm, Cut Kate at 12:40, then small pop at 1, but really small and did not keep up so I cut Lindsey at 1:30.
After that Joel and Johnny took care of tables which few came in after 1:30.
3 Staff members that stood out (why/how): Joel realized the issue with ice machine first and he helped me to fix it, seems to get in whee it needs to be helped.
Everyone was good, I did not do anything today, they handled everything really well.
*side note: They should start to wear black jeans not blue.
* the music in the kitchen was too loud again, will you make sure to measure the volume and use it as the line? Otherwise, next one will be the last warning and will be no music at all.
Any VIP's in? Tim ( our old manager's dad) and his girl friend ( they seems to become our lunch regular).
Comps& Void Detail: 1-Bento ( was not made, just misring) 1- Clear soup for guest's change mind.
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1254
Projected Sales :$1881
TY Lunch Sales:$1825
+/- : -$56/projection +40%/LY
Lunch Covers:100
Avg PPA:$18.25
Previous Days Labor:26%
Previous Days Comps:$297.9
Controllable Comps:$24.9
Weather:Humid/ 90's
Who worked:Joel/ Lindsey/ Kate/Johnny/John-SA/Jason-FR/Junko/ Lauren-Trainning
Flow of Business, Cuts and Ticket Times: Slow Start but almost filed up little before noon, then die down until 1pm, Cut Kate at 12:40, then small pop at 1, but really small and did not keep up so I cut Lindsey at 1:30.
After that Joel and Johnny took care of tables which few came in after 1:30.
3 Staff members that stood out (why/how): Joel realized the issue with ice machine first and he helped me to fix it, seems to get in whee it needs to be helped.
Everyone was good, I did not do anything today, they handled everything really well.
*side note: They should start to wear black jeans not blue.
* the music in the kitchen was too loud again, will you make sure to measure the volume and use it as the line? Otherwise, next one will be the last warning and will be no music at all.
Any VIP's in? Tim ( our old manager's dad) and his girl friend ( they seems to become our lunch regular).
Comps& Void Detail: 1-Bento ( was not made, just misring) 1- Clear soup for guest's change mind.
R&M needs:
86'd items/ need more:
Wednesday, September 9, 2015
wednesday 9/9 recap
Written By: Dusten
LY Lunch Sales: 1905
Projected Sales : 1575
TY Lunch Sales: 1243
+/- : -$328 under projected and -35% down from LY
Lunch Covers: 75
Avg PPA: 16.57
LY Dinner Sales: 3441
Projected Sales : 3460
TY Dinner Sales:4420
+/- :28% up from LY and $960 over projected
Dinner Covers: 152
Avg PPA: 29.08
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 8.07%
Weather: overcast and muggy 80's, torrential downpour after 8:45pm.
Special events?: National Teddy Bear Day
Who worked: Lunch: Grace, Lindsey, Sayo, Johnny CL, John SA, Jason FR, Junko training Laura
Dinner: Grace, Lindsey, Naoto, Miho, Jason training Erica SA, Samara and Cindy H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was very slow. No pop. No filling up. Cut Grace at 12:30, Lindsey at 1:30 and Sayo at 1:40pm.
Dinner started slow. We filled up at 7pm. But didn't really go on a wait until about 8pm. Picked up for a little while and then dropped off with the rain. I made cuts accordingly.
Specials: 11 of the pork belly special and of the shishitos. 7 tempura specials, 5 all stars, 4 hon-maguro and toro nigiri, 24 bitches brew roll- our most popular roll by a considerable margin.
Held a contest for the baird beers. Sophia sold one. No one won.
3 Staff members that stood out (why/how): Lauren seems pretty sharp, but as slow as it was there wasn't much practice as there was instruction. I even got a few somewhat timid 'irrashaimase's' out of her. Good first day.
-Alex in the kitchen is always super nice and pleasant to work with. I can't speak to his performance in the kitchen, but I hardly notice mistakes or long tickets coming from him.
-I've noticed at times Lindsey can slack off. Not just today but a bit of a pattern. I see her walk empty handed past sushi sitting at the bar for her tables. Tonight I saw her walk up, again empty handed to her table with only a couple of glasses, pick up her check and menus and leave the glasses. It was totally within her power to completely bus the table. I can understand being in the weeds and not having time to do something, but her saunter suggests she doen't feel she has to if there is an SA coming at any moment anyways.
-Erika is slow going and needs a bit of guidance in the details of SAing, but I am sure she will catch on soon enough. I reminded Jason to stick by her and not let her go off on her own too much. She's never carried a tray before, so there is a considerable curve for her to get over right there.
Any VIP's in? some Thursday sushi bar regulars. People that I know their orders but not their names.
Comps& Void Detail: comp'd a miso to kitchen error. Guest found plastic in soup. Also 20% recover to that table to smooth things over. It worked.
Several misrings. A bottle of Rose, some suzuki sashimi. A few DNL's. One for a camembert. A 'guest changed mind' for a takoyaki.
R&M needs: B1's table top is really loose. My guess is it's from dragging the tables around rather than lifting them.
There is a new/old leak in the kitchen around the window sill.
There is a yelp review from an Elite Yelper in which we get 4 out of 5 stars. The only fault I can see in the review is regarding parking. The solution the author offers is to park in the neighborhood.
A kindly worded response might present a good opportunity to mention our alternative parking options that would be such a nuisance to our neighbors.
Will called about his last paycheck. He wanted to know if his brother could come get it for him as he lives out of town and doesn't have transportation. I didn't know what to tell him other than to ask Elizabeth. His brother's name is Jesse Castellanos.
86'd items/ need more: Camembert, okonomiyaki, sake toro
LY Lunch Sales: 1905
Projected Sales : 1575
TY Lunch Sales: 1243
+/- : -$328 under projected and -35% down from LY
Lunch Covers: 75
Avg PPA: 16.57
LY Dinner Sales: 3441
Projected Sales : 3460
TY Dinner Sales:4420
+/- :28% up from LY and $960 over projected
Dinner Covers: 152
Avg PPA: 29.08
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 8.07%
Weather: overcast and muggy 80's, torrential downpour after 8:45pm.
Special events?: National Teddy Bear Day
Who worked: Lunch: Grace, Lindsey, Sayo, Johnny CL, John SA, Jason FR, Junko training Laura
Dinner: Grace, Lindsey, Naoto, Miho, Jason training Erica SA, Samara and Cindy H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was very slow. No pop. No filling up. Cut Grace at 12:30, Lindsey at 1:30 and Sayo at 1:40pm.
Dinner started slow. We filled up at 7pm. But didn't really go on a wait until about 8pm. Picked up for a little while and then dropped off with the rain. I made cuts accordingly.
Specials: 11 of the pork belly special and of the shishitos. 7 tempura specials, 5 all stars, 4 hon-maguro and toro nigiri, 24 bitches brew roll- our most popular roll by a considerable margin.
Held a contest for the baird beers. Sophia sold one. No one won.
3 Staff members that stood out (why/how): Lauren seems pretty sharp, but as slow as it was there wasn't much practice as there was instruction. I even got a few somewhat timid 'irrashaimase's' out of her. Good first day.
-Alex in the kitchen is always super nice and pleasant to work with. I can't speak to his performance in the kitchen, but I hardly notice mistakes or long tickets coming from him.
-I've noticed at times Lindsey can slack off. Not just today but a bit of a pattern. I see her walk empty handed past sushi sitting at the bar for her tables. Tonight I saw her walk up, again empty handed to her table with only a couple of glasses, pick up her check and menus and leave the glasses. It was totally within her power to completely bus the table. I can understand being in the weeds and not having time to do something, but her saunter suggests she doen't feel she has to if there is an SA coming at any moment anyways.
-Erika is slow going and needs a bit of guidance in the details of SAing, but I am sure she will catch on soon enough. I reminded Jason to stick by her and not let her go off on her own too much. She's never carried a tray before, so there is a considerable curve for her to get over right there.
Any VIP's in? some Thursday sushi bar regulars. People that I know their orders but not their names.
Comps& Void Detail: comp'd a miso to kitchen error. Guest found plastic in soup. Also 20% recover to that table to smooth things over. It worked.
Several misrings. A bottle of Rose, some suzuki sashimi. A few DNL's. One for a camembert. A 'guest changed mind' for a takoyaki.
R&M needs: B1's table top is really loose. My guess is it's from dragging the tables around rather than lifting them.
There is a new/old leak in the kitchen around the window sill.
There is a yelp review from an Elite Yelper in which we get 4 out of 5 stars. The only fault I can see in the review is regarding parking. The solution the author offers is to park in the neighborhood.
A kindly worded response might present a good opportunity to mention our alternative parking options that would be such a nuisance to our neighbors.
Will called about his last paycheck. He wanted to know if his brother could come get it for him as he lives out of town and doesn't have transportation. I didn't know what to tell him other than to ask Elizabeth. His brother's name is Jesse Castellanos.
86'd items/ need more: Camembert, okonomiyaki, sake toro
Tuesday, September 8, 2015
Tuesday PM Recap 9/8/15
Written By: Leary
LY Dinner Sales: $3524
Projected Sales : $3670 (-$8)
TY Dinner Sales: $3662
+/- : +$138, +4%
Dinner Covers: 133
Avg PPA: $27.53
Weather : Hot and sunny
Special events : Tuesday after Labor day weekend
Who worked :
Clair, Krystin, Lindsey, Stephanie, Kate Cl, Hiroe SA, Sigele FR, Grace & Jason H
Flow of Business, Cuts and Ticket Times :
Overall pretty slow as expected after a 3 day weekend. We did have a decent pop around 7 and went on a small wait around 720. Also, had 2 parties in the private room tonight. Started to thin out by 830, and pretty dead by 9. 3 on at 830, 2 on and 1 host at 9. Ticket times were solid. No customer issues.
Lindsey found Mandy's book in the service station with a bunch of money in it. Taped it up, put a note with her name on it, and put in the safe.
Specials :
All Star- 0
Toro Nigiri- 0
Hon Maguro- 6
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
1 Kome bucks redeemed
Void Zato-Ichi misring
Void edamame Guest changed mind
R&M needs:
86'd items/ need more:
LY Dinner Sales: $3524
Projected Sales : $3670 (-$8)
TY Dinner Sales: $3662
+/- : +$138, +4%
Dinner Covers: 133
Avg PPA: $27.53
Weather : Hot and sunny
Special events : Tuesday after Labor day weekend
Who worked :
Clair, Krystin, Lindsey, Stephanie, Kate Cl, Hiroe SA, Sigele FR, Grace & Jason H
Flow of Business, Cuts and Ticket Times :
Overall pretty slow as expected after a 3 day weekend. We did have a decent pop around 7 and went on a small wait around 720. Also, had 2 parties in the private room tonight. Started to thin out by 830, and pretty dead by 9. 3 on at 830, 2 on and 1 host at 9. Ticket times were solid. No customer issues.
Lindsey found Mandy's book in the service station with a bunch of money in it. Taped it up, put a note with her name on it, and put in the safe.
Specials :
All Star- 0
Toro Nigiri- 0
Hon Maguro- 6
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
1 Kome bucks redeemed
Void Zato-Ichi misring
Void edamame Guest changed mind
R&M needs:
86'd items/ need more:
Tuesday AM 9.8.15
Written By: Elizabeth
LY Lunch Sales: $1377
Projected Sales : $1417
TY Lunch Sales: $1507
+/- : +9% LY and +$90 PS. Great for the day after a holiday!
Lunch Covers: 96
Avg PPA: $15.70
Previous Days Labor: 11%
Previous Days Comps: 2%
Controllable Comps: 2.78% niiiiice.
Weather: Warm- still humid
Special events?:
day after labor day
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Hosted, Sigele FR, Jason SA/Trained Erika, who will be in tomorrow night to train with Miho
Tomorrow Junko is training Lauren (also Thursday AM). Junko voiced that she was not comfortable talking in english to a new hire, but I assured her it won't take much to communicate what she is doing and why. But nonetheless Dusten and Kayo, keep an eye on Lauren and Junko training on Wednesday and Thursday AM. She is in the computer and ready to go
Flow of Business, Cuts and Ticket Times:
Lunch was slow. So much so that I cut Clair at noon because she had no tables. We got our pop at 1:30. Yes. 1:30. Just as we were all winding down we went on a short wait around 1:30- the sushi bar got slammed- there was a miscommunication with a hokkaidon at A7- someone ran it to the wrong table and it had to be re-made,but other than that there were no other hiccups. Just a busy last 30 minutes. Other than that, all was well
Note for tomorrow (Dusten) We have a 7pm reso that is currently at 10. She called and said it might be 14 and I told her if that happens then we can no longer accommodate her reservation. She said she would know more tomorrow and would call back.
Specials:
3 Staff members that stood out (why/how):
-Johnny always ready and willing to take on extra tables at the last 15 minutes. I appreciate his willingness
-Jason trained Erika today- did a thorough job
Any VIP's in?
Dusten
Clair (told her I would buy her lunch since she only had 2 tables)
Old John
Tara & Kelvin
Kaila with George Taylor (husband of Jules Taylor, our Sauv Blanc wine maker!!!!)
Comps& Void Detail:
Kome bucks
server error for hokkai don
training meal for jason and erika
R&M needs:
keep an eye on beverage cooler- might be running warm. if so, call boyd.
86'd items/ need more:
LY Lunch Sales: $1377
Projected Sales : $1417
TY Lunch Sales: $1507
+/- : +9% LY and +$90 PS. Great for the day after a holiday!
Lunch Covers: 96
Avg PPA: $15.70
Previous Days Labor: 11%
Previous Days Comps: 2%
Controllable Comps: 2.78% niiiiice.
Weather: Warm- still humid
Special events?:
day after labor day
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Hosted, Sigele FR, Jason SA/Trained Erika, who will be in tomorrow night to train with Miho
Tomorrow Junko is training Lauren (also Thursday AM). Junko voiced that she was not comfortable talking in english to a new hire, but I assured her it won't take much to communicate what she is doing and why. But nonetheless Dusten and Kayo, keep an eye on Lauren and Junko training on Wednesday and Thursday AM. She is in the computer and ready to go
Flow of Business, Cuts and Ticket Times:
Lunch was slow. So much so that I cut Clair at noon because she had no tables. We got our pop at 1:30. Yes. 1:30. Just as we were all winding down we went on a short wait around 1:30- the sushi bar got slammed- there was a miscommunication with a hokkaidon at A7- someone ran it to the wrong table and it had to be re-made,but other than that there were no other hiccups. Just a busy last 30 minutes. Other than that, all was well
Note for tomorrow (Dusten) We have a 7pm reso that is currently at 10. She called and said it might be 14 and I told her if that happens then we can no longer accommodate her reservation. She said she would know more tomorrow and would call back.
Specials:
3 Staff members that stood out (why/how):
-Johnny always ready and willing to take on extra tables at the last 15 minutes. I appreciate his willingness
-Jason trained Erika today- did a thorough job
Any VIP's in?
Dusten
Clair (told her I would buy her lunch since she only had 2 tables)
Old John
Tara & Kelvin
Kaila with George Taylor (husband of Jules Taylor, our Sauv Blanc wine maker!!!!)
Comps& Void Detail:
Kome bucks
server error for hokkai don
training meal for jason and erika
R&M needs:
keep an eye on beverage cooler- might be running warm. if so, call boyd.
86'd items/ need more:
Monday, September 7, 2015
Monday- Labor Day 9.7.15
Written By: Elizabeth
LY Lunch Sales: $1395 (But LY Labor day sales were $2665)
Projected Sales : $3240
TY Lunch Sales: $3280
+/- : +135% LY and +23% LY Labor Day Sales. And +$44 PS
Lunch Covers: 176
Avg PPA: $18.66
LY Dinner Sales: $3282 (LY Labor day PM sales: $6353)
Projected Sales : $6460
TY Dinner Sales: $5291
+/- : +61% LY but -17% under LY, and -$1169 under PS.
Dinner Covers: 193
Avg PPA: $27.41
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 5.93%
Weather: hot and humid. 90s
Special events?: LABOR DAY!
Who worked:
Lunch: Joel, Kate, Krystin, Johnny CL. Junko Host, Sigele SA, Hiroe FR
Dinner: Same as above, plus Mandy and Clair CL. Grace/Ruthy host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch- crazy busy, as expected. Note to next year: 2 HOSTS!!! SCHEDULE 2 HOSTS you will be glad you did!
Went on a wait at noon, got off the wait around 2:30. Steady 20-30 minute wait. Lobby was packed and the phone was ringing non-stop. I helped at the host stand, and bussed tables to help turn them faster. Nothing more to say about it though other than it was busy. No news is good news, right? We all were just hustling as much as we could.
Dinner started busy, as expected. We went on a wait yb 5:40 and stayed consistently busy until about 7:30. It started to slow down around then so I cut Kate around 7:45, then cut Joel around 8:40. The sushi bar cleared out around 7:30 and Clair didn't have much going on so I gave her the party room. Cut Krystin around 8:45 because it started to die. Got a small little push around 9:25 which made me nervous because I wasn't sure if we were going to fill up (currently all tables were occupied- with Joel keeping one and Krystin had a few too, but mainly Clair and Mandy) A few seats sat at the sushi bar, but Clair and Mandy did well, Krystin and Joel helped them out too (Kate was gone by this time) and we pushed through until the end of the night. Mandy was sans tables by 9:50 and one more walked in so it went to Clair. Overall, a great night.
I have to say, for as busy as we were all day- there were no kitchen errors or long ticket times. Every one was super solid! Great job, team, I'm super proud of everyone today!!
Specials:
Smokin' Sashimi 9
3 Staff members that stood out (why/how):
-Joel was a prebussing rockstar today!
-Clair closed it down like a champ
-Krystin pulled through her double with a positive attitude- cheerful and happy
The doubles today pushed through like powerhouses. The team worked as one. Super proud.
Any VIP's in?
I had an entire list sitting at the sushi bar (on the wooden board) and just went to retrieve it and it's gone. It was a long list, and it's been a long day so I'll try to recollect them:
Kayo
Victor
Nick that use to work here (and screwed Alex over on rent)
Harmon & Jennifer & friends
Phil & Phyllis
Chill & a friend
Cheer Up Charlies Guy (had his actual name written down)
Taylor (formerly of a high end clothier)
Justines lady with the beautiful dresses, and her tall man friend
The Film guy that made Global Catch
Dinner:
Nathan (regular)
Single dad regular- in with a date??
Chance
Comps& Void Detail:
Makani, Mgr Meal, Sushi/BOH Meals
one SIN
Emp Day off for Chill
Owner Comp- Kayo
FNF for Phil and Phyllis
Emp Kome Bucks- bought the staff drinks after PM shift.
Bday Dessert
ANA Comp.
R&M needs:
I tried to get the misters thing fixed but need to go to Home Depot and get a new hose for it- the threads are stripped.
86'd items/ need more:
Asahi- won't come until Wednesday. I'm sorry. We're gonna have some upset folks.
LY Lunch Sales: $1395 (But LY Labor day sales were $2665)
Projected Sales : $3240
TY Lunch Sales: $3280
+/- : +135% LY and +23% LY Labor Day Sales. And +$44 PS
Lunch Covers: 176
Avg PPA: $18.66
LY Dinner Sales: $3282 (LY Labor day PM sales: $6353)
Projected Sales : $6460
TY Dinner Sales: $5291
+/- : +61% LY but -17% under LY, and -$1169 under PS.
Dinner Covers: 193
Avg PPA: $27.41
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: 5.93%
Weather: hot and humid. 90s
Special events?: LABOR DAY!
Who worked:
Lunch: Joel, Kate, Krystin, Johnny CL. Junko Host, Sigele SA, Hiroe FR
Dinner: Same as above, plus Mandy and Clair CL. Grace/Ruthy host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch- crazy busy, as expected. Note to next year: 2 HOSTS!!! SCHEDULE 2 HOSTS you will be glad you did!
Went on a wait at noon, got off the wait around 2:30. Steady 20-30 minute wait. Lobby was packed and the phone was ringing non-stop. I helped at the host stand, and bussed tables to help turn them faster. Nothing more to say about it though other than it was busy. No news is good news, right? We all were just hustling as much as we could.
Dinner started busy, as expected. We went on a wait yb 5:40 and stayed consistently busy until about 7:30. It started to slow down around then so I cut Kate around 7:45, then cut Joel around 8:40. The sushi bar cleared out around 7:30 and Clair didn't have much going on so I gave her the party room. Cut Krystin around 8:45 because it started to die. Got a small little push around 9:25 which made me nervous because I wasn't sure if we were going to fill up (currently all tables were occupied- with Joel keeping one and Krystin had a few too, but mainly Clair and Mandy) A few seats sat at the sushi bar, but Clair and Mandy did well, Krystin and Joel helped them out too (Kate was gone by this time) and we pushed through until the end of the night. Mandy was sans tables by 9:50 and one more walked in so it went to Clair. Overall, a great night.
I have to say, for as busy as we were all day- there were no kitchen errors or long ticket times. Every one was super solid! Great job, team, I'm super proud of everyone today!!
Specials:
Smokin' Sashimi 9
3 Staff members that stood out (why/how):
-Joel was a prebussing rockstar today!
-Clair closed it down like a champ
-Krystin pulled through her double with a positive attitude- cheerful and happy
The doubles today pushed through like powerhouses. The team worked as one. Super proud.
Any VIP's in?
I had an entire list sitting at the sushi bar (on the wooden board) and just went to retrieve it and it's gone. It was a long list, and it's been a long day so I'll try to recollect them:
Kayo
Victor
Nick that use to work here (and screwed Alex over on rent)
Harmon & Jennifer & friends
Phil & Phyllis
Chill & a friend
Cheer Up Charlies Guy (had his actual name written down)
Taylor (formerly of a high end clothier)
Justines lady with the beautiful dresses, and her tall man friend
The Film guy that made Global Catch
Dinner:
Nathan (regular)
Single dad regular- in with a date??
Chance
Comps& Void Detail:
Makani, Mgr Meal, Sushi/BOH Meals
one SIN
Emp Day off for Chill
Owner Comp- Kayo
FNF for Phil and Phyllis
Emp Kome Bucks- bought the staff drinks after PM shift.
Bday Dessert
ANA Comp.
R&M needs:
I tried to get the misters thing fixed but need to go to Home Depot and get a new hose for it- the threads are stripped.
86'd items/ need more:
Asahi- won't come until Wednesday. I'm sorry. We're gonna have some upset folks.
Sunday, September 6, 2015
Sunday 9/6/15 PM recap
Written By: Dusten
LY Dinner Sales:4932
Projected Sales :6140
TY Dinner Sales:6195
+/- : up 26% from last year and $55 over projected.
Dinner Covers:221
Avg PPA: 28.03
Weather: hothothot
Special events?:Labor Day Weekend.
Who worked:Grace, Stephanie, Kate, Krystin, Clair CL, Samara and Cindy H, Hiroe FR, Ruthy CKTL and Jason SA
Flow of Business, Cuts and Ticket Times:Had a good pop to start. Out initial reserbvation took over 30 minutes to be complete, as did another 7-top that walked in. There were several larger parties that walked in and that kept the lobby full. We went on a wait around 6:30 and stayed on until 9:50pm. I cut Grace, Cindy and Ruthy once the wait was whittled down to just a couple small parties. No crazy ticket times, but the kitchen had a bit of a rough start. Things smoothed out and everything went well.
Specials: 18 hon maguro, 9 hamatoro carpaccio, 3 king salmon box, 3 curried eggplant, 7 shishitos, 9 kaki fry.
3 Staff members that stood out (why/how): Kate handled a difficult table pretty well. There was some miscommunication going on with some tempura orders. She says they ordered 2 camembert tempura and 1 veggie tempura, they said they didn't order any camembert and 2 veggie temp. Then they said they didn't get their second veggie temp. Hiroe couldn't recall running it despite the ticket being stabbed. This was the same 7-top that claimed "everyone is here" and sat in the lobby waiting to be complete for a good while. I recognized them as the same people tugging on our door at 4:30pm also. No biggie. Got them on their way and Kate immediately got another 7-top in the same spot.
Additionally Kate and I discussed the interview on Tuesday. We agreed that it might be helpful to at least know a little background information on this person. Maybe we could get a resume to review?
Grace did well with the party room. I saw her looking pretty frantic for a second and offered help. Got her back on track and things were fine.
I asked Ruthy to not sit in the office and enter tips at 8:30 when we had 15 parties on the list and plenty of stocking needing to be done. Just didn't seem like an appropriate time for that.
.
Any VIP's in?Krystin's old roommate Jess came in for her bday. Grace's roommate Ryan came in with his parents. He came in for the first time just last week with Grace. My friend Krystal (Crave Chocolate) came in with her husband.
Chatted with Kate's second 7-top while they waited for their table. They drove in from Bastrop just to eat here based on yelp reviews. I didn't get any names but they were very nice about waiting a few minutes over their quote. The kitchen had misfired an okonomiyaki which I sent to them to put the shine on them.
Comps& Void Detail: FNF for VIP. Some Kome buck cards came in, maybe three. A few misrings. Voided 2 edamame that I rang in for the 2nd 7-top. I took them the okonomiyaki instead.
R&M needs: I'm sure it has been noticed, but the ice machine puts out ice that melts almost instantaneously. I try to fill glasses to the brim with ice before pouring in the water, but it is all melted in a minute or two.
86'd items/ need more: Asahi, Uni, Parfait, okonomiyaki, suzuki, madai, camembert.
LY Dinner Sales:4932
Projected Sales :6140
TY Dinner Sales:6195
+/- : up 26% from last year and $55 over projected.
Dinner Covers:221
Avg PPA: 28.03
Weather: hothothot
Special events?:Labor Day Weekend.
Who worked:Grace, Stephanie, Kate, Krystin, Clair CL, Samara and Cindy H, Hiroe FR, Ruthy CKTL and Jason SA
Flow of Business, Cuts and Ticket Times:Had a good pop to start. Out initial reserbvation took over 30 minutes to be complete, as did another 7-top that walked in. There were several larger parties that walked in and that kept the lobby full. We went on a wait around 6:30 and stayed on until 9:50pm. I cut Grace, Cindy and Ruthy once the wait was whittled down to just a couple small parties. No crazy ticket times, but the kitchen had a bit of a rough start. Things smoothed out and everything went well.
Specials: 18 hon maguro, 9 hamatoro carpaccio, 3 king salmon box, 3 curried eggplant, 7 shishitos, 9 kaki fry.
3 Staff members that stood out (why/how): Kate handled a difficult table pretty well. There was some miscommunication going on with some tempura orders. She says they ordered 2 camembert tempura and 1 veggie tempura, they said they didn't order any camembert and 2 veggie temp. Then they said they didn't get their second veggie temp. Hiroe couldn't recall running it despite the ticket being stabbed. This was the same 7-top that claimed "everyone is here" and sat in the lobby waiting to be complete for a good while. I recognized them as the same people tugging on our door at 4:30pm also. No biggie. Got them on their way and Kate immediately got another 7-top in the same spot.
Additionally Kate and I discussed the interview on Tuesday. We agreed that it might be helpful to at least know a little background information on this person. Maybe we could get a resume to review?
Grace did well with the party room. I saw her looking pretty frantic for a second and offered help. Got her back on track and things were fine.
I asked Ruthy to not sit in the office and enter tips at 8:30 when we had 15 parties on the list and plenty of stocking needing to be done. Just didn't seem like an appropriate time for that.
.
Any VIP's in?Krystin's old roommate Jess came in for her bday. Grace's roommate Ryan came in with his parents. He came in for the first time just last week with Grace. My friend Krystal (Crave Chocolate) came in with her husband.
Chatted with Kate's second 7-top while they waited for their table. They drove in from Bastrop just to eat here based on yelp reviews. I didn't get any names but they were very nice about waiting a few minutes over their quote. The kitchen had misfired an okonomiyaki which I sent to them to put the shine on them.
Comps& Void Detail: FNF for VIP. Some Kome buck cards came in, maybe three. A few misrings. Voided 2 edamame that I rang in for the 2nd 7-top. I took them the okonomiyaki instead.
R&M needs: I'm sure it has been noticed, but the ice machine puts out ice that melts almost instantaneously. I try to fill glasses to the brim with ice before pouring in the water, but it is all melted in a minute or two.
86'd items/ need more: Asahi, Uni, Parfait, okonomiyaki, suzuki, madai, camembert.
Sunday AM 9.6.15
Written By: Elizabeth
LY Lunch Sales: $2074
Projected Sales : $3213
TY Lunch Sales: $2280
+/- : +10% LY and -$933 (I had lofty goals for lunch today)
Lunch Covers: 160
Avg PPA: $14.25 very low!
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 12.30% due to $21 Server Misring for the rolls that was missed by sushi bar but also not communicated to
Weather: Humid and warm again. Feels hotter than it is.
Special events?: Labor day Weekend.
Who worked:
Joel, Mandy, Grace, Sayo CL. Ruthy host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Slow to start, then right at 12:45 we got hit hard. About 25 covers walked in all at once, In the form of two 9 tops, and several two tops. Then after that a 5-top, 6-top, 7-top and another 9 top walked in. So needless to say we were very busy. I pitched in where needed- mostly the host stand- wiping and setting tables. At one point, Grace answered the phone (around 1:30) and took a 2pm reservation. When I got back from watering tables Ruthy told me what happened and I scolded Grace for taking a reservation, not only not getting a manager but looking at the waitlist and taking one (at that point we had several large parties waiting, and one was slated for the PR) She apologized, and Ruthy called them back letting them down. Ruthy said they understood. The waitlist cleared out by 2:20. Made cuts at 2:40 (since tables were still coming in and we were kind of full)
In regards to the low PPA-there were definitely a lot of first timers in today and again single entree eaters. We need to start reminding staff to upsell again. Adding the shumai or gyoza can help a check and a PPA.
3 Staff members that stood out (why/how):
-John is very eager to become a part of the FOH staff. I overheard him asking Ruthy about hosting and how it goes and what she does. Nice to see his initiative.
-Ruthy stayed busy at the host stand with all the parties walking in. When needed she would help out on the floor taking waters to large parties or setting tables. Great teamwork
-All 4 servers did a great job of prebussing. Most times i would go to a table to bus it and all it would have would be water glasses and napkins.
-Hired a new SA, her name is Erika. She is a friend of Miho Homa's. She will start training on Tuesday AM with Jason, and Wednesday PM with Miho herself. That's the only training shifts I have her on this week due to Jason working mostly SA on the weekend. Her training will resume the following week with Jason.
Any VIP's in?
Kenny with friends today.
Kevin and friend (I forget their names- the only reason I know Kevin's name now is because I had to ask to put him on the waitlist.)
Comps& Void Detail:
Makani
Sushiman/BOH Meals
Manager meal.
BOOM! Like a BOSS!!!
R&M needs:
Note: Over the weekend I've been having trouble with the receiver doing what it wants. Sometimes it will change it's own channel. This morning I heard the music cut off and when I went back it was on "radio". The setting should always be USB and the audio should be set to 5-channel. Also on Friday night I was having to wiggle the USB cord (on the receiver end) to get it to play (this was late night, we had a table still in the restaurant at like 11:30). Not sure what's going on, but if it cuts out, check those items first.
86'd items/ need more:
Cones have returned! Thank you Ice Cream Cone Fairy who must have arrived in the middle of the night.
LY Lunch Sales: $2074
Projected Sales : $3213
TY Lunch Sales: $2280
+/- : +10% LY and -$933 (I had lofty goals for lunch today)
Lunch Covers: 160
Avg PPA: $14.25 very low!
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 12.30% due to $21 Server Misring for the rolls that was missed by sushi bar but also not communicated to
Weather: Humid and warm again. Feels hotter than it is.
Special events?: Labor day Weekend.
Who worked:
Joel, Mandy, Grace, Sayo CL. Ruthy host, John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Slow to start, then right at 12:45 we got hit hard. About 25 covers walked in all at once, In the form of two 9 tops, and several two tops. Then after that a 5-top, 6-top, 7-top and another 9 top walked in. So needless to say we were very busy. I pitched in where needed- mostly the host stand- wiping and setting tables. At one point, Grace answered the phone (around 1:30) and took a 2pm reservation. When I got back from watering tables Ruthy told me what happened and I scolded Grace for taking a reservation, not only not getting a manager but looking at the waitlist and taking one (at that point we had several large parties waiting, and one was slated for the PR) She apologized, and Ruthy called them back letting them down. Ruthy said they understood. The waitlist cleared out by 2:20. Made cuts at 2:40 (since tables were still coming in and we were kind of full)
In regards to the low PPA-there were definitely a lot of first timers in today and again single entree eaters. We need to start reminding staff to upsell again. Adding the shumai or gyoza can help a check and a PPA.
3 Staff members that stood out (why/how):
-John is very eager to become a part of the FOH staff. I overheard him asking Ruthy about hosting and how it goes and what she does. Nice to see his initiative.
-Ruthy stayed busy at the host stand with all the parties walking in. When needed she would help out on the floor taking waters to large parties or setting tables. Great teamwork
-All 4 servers did a great job of prebussing. Most times i would go to a table to bus it and all it would have would be water glasses and napkins.
-Hired a new SA, her name is Erika. She is a friend of Miho Homa's. She will start training on Tuesday AM with Jason, and Wednesday PM with Miho herself. That's the only training shifts I have her on this week due to Jason working mostly SA on the weekend. Her training will resume the following week with Jason.
Any VIP's in?
Kenny with friends today.
Kevin and friend (I forget their names- the only reason I know Kevin's name now is because I had to ask to put him on the waitlist.)
Comps& Void Detail:
Makani
Sushiman/BOH Meals
Manager meal.
BOOM! Like a BOSS!!!
R&M needs:
Note: Over the weekend I've been having trouble with the receiver doing what it wants. Sometimes it will change it's own channel. This morning I heard the music cut off and when I went back it was on "radio". The setting should always be USB and the audio should be set to 5-channel. Also on Friday night I was having to wiggle the USB cord (on the receiver end) to get it to play (this was late night, we had a table still in the restaurant at like 11:30). Not sure what's going on, but if it cuts out, check those items first.
86'd items/ need more:
Cones have returned! Thank you Ice Cream Cone Fairy who must have arrived in the middle of the night.
Saturday 9.05.15
Written By: Elizabeth
LY Lunch Sales: $1907
Projected Sales : $3515
TY Lunch Sales: $3456
+/- : +81% LY and -$59 PS
Lunch Covers: 187
Avg PPA: $18.48
LY Dinner Sales: $6647
Projected Sales : $7104
TY Dinner Sales: $7302
+/- : +10% LY and -$198 PS
Dinner Covers: 274
Avg PPA: $26.65
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 13.54% due to $31 in FNF, $6.50 Guest DNL, and $9 Kitchen error (for the bones in the Aji and sour tasting Uni)
Weather: HUMID as all get up! That morning rain really heated the pavement up.
Special events?: Labor Day weekend. Halfway through!
Who worked:
Lunch: Joel, Krystin, Lindsey, Johnny CL. Samara Host, Cindy SA, Jason FR
Dinner: Naoto, Sayo, Sophia, Clair, Dusten CL. Samara/Grace host, Ruthy CT, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady- went on a wait around 12:30 with an average quote time of 15-20 minutes. It was a long list but consistent enough of business to stay on top of. Kept everyone busy until around 2:40 when it died down. Cut down to 2 on at that time but nothing else came in.
Dinner started off with a BANG that is for sure! We went on a wait by 5:40 with a walk in 9-top and walk in 7-top to boot, on top of our 12 top reso. Staff handled the volume well. Ran the prebussing contest again to spur some competition and teamwork. Clair vowed from the beginning that she would win it and surely she did! Great job by Clair- Sophia came in second. Sayo and Naoto also did a great job, not to go unmentioned. The staff was busy busy busy tonight. Jason Clarke seemed to be standing still a little too much so I had to poke and prod him here and there to stay active, but I would say for the most part the night went well. Had a few long tickets from the kitchen and the sushi bar both, but nothing that warranted comps. The only hiccup we encountered was for Naoto's 9pm party Everyone ordered individually, and he put Seat 1 and 2 on the same sushi bar ticket. Seat 1 came out and was run, but seat 2 never came out and someone stabbed the ticket (might have been me, really) But Naoto didn't notice until someone came out and asked where their food was. I comp'd the Fat Samurai and Summertime roll for the guy, and even talked to him after he was done eating but he didn't seem swayed either way. A bunch of young kids, left about 15% for him per check so I couldn't expect too much. Of the entire night that was the only hiccup I can recall. It was, however, a long night. We remained steady and busy until about 10pm when we got off the wait. I made cuts at that time, but we still remained full until about 10:40 when it started to empty out.
On another note: while it was busy, you'll notice the PPA was rather low- that was due in part to a lot of tables ordering per person (not sharing plates) So tables would order like, a miso soup & a roll ($15 max). At one point I know Clair said that all of her current tables tabs were $60 or less. So while we did have a lot of people in the building, they were going easy on the purse strings tonight.
At about 5 minutes until close 3 folks walked in- unfortunately the two things they were looking for we didn't have: 1-soft serve cones, and 2- Take-san. They asked if I knew anywhere else they could get soft serve at 11pm at night. I suggested Dolce Vita, but they said no they didn't want to go there. I apologized that I didn't have any other recommendations and that I also was out of cones. I asked if I could tell Take who stopped by and relay any sort of message, and they laughed and said "oh no, we're just his neighbors!" and stumbled out the door. The Asazu's Neighbors strike again! :)
Specials:
Eggplant 4
Kaki Fry 12
Shishito 12
Negi Toro HR 9
Blue Fin 19
King Salmon Box 5
3 Staff members that stood out (why/how):
-Lindsey's cones are still not looking great. I talked to her about practicing. Also talked with her one no one about Thursdays Lunch shift and asking Kayo to be cut (just remembering this convo actually happened last night...)- She said she only asked because Johnny wanted to take one of her tables and she didn't want Kayo thinking she was cutting herself. She also mentioned that perhaps Kate overstepped her boundries with Kayo when telling her "how we usually cut", so she thought that might have also left a sour taste in Kayo's mouth about the shift. I told her I think what happened was there wasn't enough team work and thus she didn't cut until everyone picked up the pace. Lindsey said that she was really busy and felt that Kate and who ever else the other person was (I'm guess Joel?) weren't being of much help- so it might be worth it to reach out to them directly as well. Joel was here today but I missed the opportunity to speak with him. I will do so next time around)
-Naoto apparently had a tori teba that was taking too long on B2 and they were getting ready to leave just as the kitchen was plating it. I was just made aware of this 25 minutes ago while sitting down to write my notes. I reminded Naoto that these issues need to get a manager involved in real time and not after the fact.
-Dusten got a few customer compliments tonight. Way to go D-Dub.
Any VIP's in?
Kenny was in for dinner early and waited in the madness. I felt bad I didn't have time to stop over at S12 and say hey!.
Comps& Void Detail:
A2 found bones in their Aji Nigiri pieces, and also said that the Uni tasted "off" so I comp'd it to kitchen error.
FNF for Krystins Boyfriend's 2 rolls.
Voided Katsu Teishoku, should have been curry. Simple misring.
Voided Tori Teba, Naoto above.
Server misring for the 2 delayed rolls, even though I think the blame is evenly placed on both FOH and Sushi bar.
Discount button has been made for ANA. Had our first ANA Card member in tonight. He kind of grilled me about why he was getting the discount. I told him that we partnered with them? He seemed a little confused but then I just told him that my boss told me that all ANA card holders get a 15% discount all the time. He still was confused.
R&M needs:
86'd items/ need more:
I lent Contigo one of our CO2 tanks until Monday when Aaron will refill it and bring it back. They were in dire need (completely out) and we were looking good, so I lent it out.
86 Ice Cream Cones.Can this be added to the Restaurant Depot list so that it doesn't get missed?
LY Lunch Sales: $1907
Projected Sales : $3515
TY Lunch Sales: $3456
+/- : +81% LY and -$59 PS
Lunch Covers: 187
Avg PPA: $18.48
LY Dinner Sales: $6647
Projected Sales : $7104
TY Dinner Sales: $7302
+/- : +10% LY and -$198 PS
Dinner Covers: 274
Avg PPA: $26.65
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 13.54% due to $31 in FNF, $6.50 Guest DNL, and $9 Kitchen error (for the bones in the Aji and sour tasting Uni)
Weather: HUMID as all get up! That morning rain really heated the pavement up.
Special events?: Labor Day weekend. Halfway through!
Who worked:
Lunch: Joel, Krystin, Lindsey, Johnny CL. Samara Host, Cindy SA, Jason FR
Dinner: Naoto, Sayo, Sophia, Clair, Dusten CL. Samara/Grace host, Ruthy CT, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady- went on a wait around 12:30 with an average quote time of 15-20 minutes. It was a long list but consistent enough of business to stay on top of. Kept everyone busy until around 2:40 when it died down. Cut down to 2 on at that time but nothing else came in.
Dinner started off with a BANG that is for sure! We went on a wait by 5:40 with a walk in 9-top and walk in 7-top to boot, on top of our 12 top reso. Staff handled the volume well. Ran the prebussing contest again to spur some competition and teamwork. Clair vowed from the beginning that she would win it and surely she did! Great job by Clair- Sophia came in second. Sayo and Naoto also did a great job, not to go unmentioned. The staff was busy busy busy tonight. Jason Clarke seemed to be standing still a little too much so I had to poke and prod him here and there to stay active, but I would say for the most part the night went well. Had a few long tickets from the kitchen and the sushi bar both, but nothing that warranted comps. The only hiccup we encountered was for Naoto's 9pm party Everyone ordered individually, and he put Seat 1 and 2 on the same sushi bar ticket. Seat 1 came out and was run, but seat 2 never came out and someone stabbed the ticket (might have been me, really) But Naoto didn't notice until someone came out and asked where their food was. I comp'd the Fat Samurai and Summertime roll for the guy, and even talked to him after he was done eating but he didn't seem swayed either way. A bunch of young kids, left about 15% for him per check so I couldn't expect too much. Of the entire night that was the only hiccup I can recall. It was, however, a long night. We remained steady and busy until about 10pm when we got off the wait. I made cuts at that time, but we still remained full until about 10:40 when it started to empty out.
On another note: while it was busy, you'll notice the PPA was rather low- that was due in part to a lot of tables ordering per person (not sharing plates) So tables would order like, a miso soup & a roll ($15 max). At one point I know Clair said that all of her current tables tabs were $60 or less. So while we did have a lot of people in the building, they were going easy on the purse strings tonight.
At about 5 minutes until close 3 folks walked in- unfortunately the two things they were looking for we didn't have: 1-soft serve cones, and 2- Take-san. They asked if I knew anywhere else they could get soft serve at 11pm at night. I suggested Dolce Vita, but they said no they didn't want to go there. I apologized that I didn't have any other recommendations and that I also was out of cones. I asked if I could tell Take who stopped by and relay any sort of message, and they laughed and said "oh no, we're just his neighbors!" and stumbled out the door. The Asazu's Neighbors strike again! :)
Specials:
Eggplant 4
Kaki Fry 12
Shishito 12
Negi Toro HR 9
Blue Fin 19
King Salmon Box 5
3 Staff members that stood out (why/how):
-Lindsey's cones are still not looking great. I talked to her about practicing. Also talked with her one no one about Thursdays Lunch shift and asking Kayo to be cut (just remembering this convo actually happened last night...)- She said she only asked because Johnny wanted to take one of her tables and she didn't want Kayo thinking she was cutting herself. She also mentioned that perhaps Kate overstepped her boundries with Kayo when telling her "how we usually cut", so she thought that might have also left a sour taste in Kayo's mouth about the shift. I told her I think what happened was there wasn't enough team work and thus she didn't cut until everyone picked up the pace. Lindsey said that she was really busy and felt that Kate and who ever else the other person was (I'm guess Joel?) weren't being of much help- so it might be worth it to reach out to them directly as well. Joel was here today but I missed the opportunity to speak with him. I will do so next time around)
-Naoto apparently had a tori teba that was taking too long on B2 and they were getting ready to leave just as the kitchen was plating it. I was just made aware of this 25 minutes ago while sitting down to write my notes. I reminded Naoto that these issues need to get a manager involved in real time and not after the fact.
-Dusten got a few customer compliments tonight. Way to go D-Dub.
Any VIP's in?
Kenny was in for dinner early and waited in the madness. I felt bad I didn't have time to stop over at S12 and say hey!.
Comps& Void Detail:
A2 found bones in their Aji Nigiri pieces, and also said that the Uni tasted "off" so I comp'd it to kitchen error.
FNF for Krystins Boyfriend's 2 rolls.
Voided Katsu Teishoku, should have been curry. Simple misring.
Voided Tori Teba, Naoto above.
Server misring for the 2 delayed rolls, even though I think the blame is evenly placed on both FOH and Sushi bar.
Discount button has been made for ANA. Had our first ANA Card member in tonight. He kind of grilled me about why he was getting the discount. I told him that we partnered with them? He seemed a little confused but then I just told him that my boss told me that all ANA card holders get a 15% discount all the time. He still was confused.
R&M needs:
86'd items/ need more:
I lent Contigo one of our CO2 tanks until Monday when Aaron will refill it and bring it back. They were in dire need (completely out) and we were looking good, so I lent it out.
86 Ice Cream Cones.Can this be added to the Restaurant Depot list so that it doesn't get missed?
Saturday, September 5, 2015
Friday PM 9.4.15
Written By: Elizabeth (and Samara!)
LY Dinner Sales:$6108
Projected Sales :$6683
TY Dinner Sales: $7049
+/- : + 15% over LY and +$366 over PS
Dinner Covers: 238
Avg PPA: $29.62
Weather: Hot- high 90s
Special events?: Memorial Day weekend- start
Who worked: Johnny, Krystin, Lindsey, Camacho, Dusten CL. Samara/Ruthy Host. Jason SA. Sigele FR.
Flow of Business, Cuts and Ticket Times: Slow start to the night. Gave the staff a contest for pre-bussing- and I saw LOTS of clean tables. Great work by everyone! We went on a wait around 7:30 and had a lot of 2 tops, but it still felt "slow". The kitchen got hammered with tickets tonight- and seemed to struggle a little bit to stay ahead. Sigele got my attention for a burnt gyoza that she was told to run. I took it back to the kitchen and showed Daniel and Hector why it couldn't go out. Daniel said that there was another one but he didn't' send it out because it was burnt. When put side by side to the one that DID start to go out, they looked identical. They remade the next one, and for the rest of the night all of the rest of the gyoza's looked great! Definitely took the criticism and put it into play.
It died down around 9:30 and I wasn't sure if we were going to get another late pop. Held off on cutting for a little bit, but then went 3 on at 10 and 2 on a little after that. And then cut down to just Dusten at 10:40. He got one more table after that and the night was over.
I cut Samara at the host stand at 10 and had her shadow me for the remainder of the night- entering checkouts and doing employee meal comps. She is catching on very fast and doing great. She will continue to do these split shift trains for the next few weeks until we can get her onto the schedule starting with at least one key shift a week.
Specials:
Curried Eggplant 3
Shishitos 9
Temp Green Beans 13
Blue Fin 31
All Star 9
3 Staff members that stood out (why/how):
-Johnny won the pre bus contest and how! he not only kept his section spotless but he was also making the best use of his downtime by watering outside his section. Honestly the whole staff did a great job- I'm going to be running this contest a few times this week because the results were great- and hopefully we can get into a better routine for maintenance.
-Dusten had these 2 ladies sit at his sushi bar for 2 hours and then leave him a $0 tip. It was really unfortunate to see that happen and he was upset but he didn't let it drag him down. He bounced back and stayed strong throughout the rest of the shift.
-Just a reminder to everyone to be sensitive to the language we use around our staff members. One staff member in particular pulled me aside to talk about some language that was being used around them that made them feel uncomfortable. I have addressed both parties. Let's all remember that as comfortable as we feel with one another we must also remain professional and act as a leader to our departments.
Any VIP's in?
Aaron Franklin & Stacy Franklin (Franklin BBQ), The woman who owns CoCo Cafe came in again with her family (they were in last week for dinner on Saturday), Meiko & Cooper, Mike (Alex's boyfriend...ex-boyfriend?)
Comps& Void Detail:
Voided 7 Kirin/7 Living Jewel for Johnny because he was trying to do sake-bombs for a table and I advised him that we would instead use two 22oz. Kirins and two hot sake carafes (all to be poured in to the glass- to which they complied)
Makaini- Emp Kome Bucks for staff recognition.
FNF for Aaron Franklin
Bday Desserts
R&M needs:
86'd items/ need more:
House white will be in tomorrow- Not sure what happened with Ben E Keith but they never sent our order out so we will probably run out of Asahi. I text our rep and he said that our TABC license wasn't updated and therefore couldn't deliver, but it is...so...we're stuck until next week.
LY Dinner Sales:$6108
Projected Sales :$6683
TY Dinner Sales: $7049
+/- : + 15% over LY and +$366 over PS
Dinner Covers: 238
Avg PPA: $29.62
Weather: Hot- high 90s
Special events?: Memorial Day weekend- start
Who worked: Johnny, Krystin, Lindsey, Camacho, Dusten CL. Samara/Ruthy Host. Jason SA. Sigele FR.
Flow of Business, Cuts and Ticket Times: Slow start to the night. Gave the staff a contest for pre-bussing- and I saw LOTS of clean tables. Great work by everyone! We went on a wait around 7:30 and had a lot of 2 tops, but it still felt "slow". The kitchen got hammered with tickets tonight- and seemed to struggle a little bit to stay ahead. Sigele got my attention for a burnt gyoza that she was told to run. I took it back to the kitchen and showed Daniel and Hector why it couldn't go out. Daniel said that there was another one but he didn't' send it out because it was burnt. When put side by side to the one that DID start to go out, they looked identical. They remade the next one, and for the rest of the night all of the rest of the gyoza's looked great! Definitely took the criticism and put it into play.
It died down around 9:30 and I wasn't sure if we were going to get another late pop. Held off on cutting for a little bit, but then went 3 on at 10 and 2 on a little after that. And then cut down to just Dusten at 10:40. He got one more table after that and the night was over.
I cut Samara at the host stand at 10 and had her shadow me for the remainder of the night- entering checkouts and doing employee meal comps. She is catching on very fast and doing great. She will continue to do these split shift trains for the next few weeks until we can get her onto the schedule starting with at least one key shift a week.
Specials:
Curried Eggplant 3
Shishitos 9
Temp Green Beans 13
Blue Fin 31
All Star 9
3 Staff members that stood out (why/how):
-Johnny won the pre bus contest and how! he not only kept his section spotless but he was also making the best use of his downtime by watering outside his section. Honestly the whole staff did a great job- I'm going to be running this contest a few times this week because the results were great- and hopefully we can get into a better routine for maintenance.
-Dusten had these 2 ladies sit at his sushi bar for 2 hours and then leave him a $0 tip. It was really unfortunate to see that happen and he was upset but he didn't let it drag him down. He bounced back and stayed strong throughout the rest of the shift.
-Just a reminder to everyone to be sensitive to the language we use around our staff members. One staff member in particular pulled me aside to talk about some language that was being used around them that made them feel uncomfortable. I have addressed both parties. Let's all remember that as comfortable as we feel with one another we must also remain professional and act as a leader to our departments.
Any VIP's in?
Aaron Franklin & Stacy Franklin (Franklin BBQ), The woman who owns CoCo Cafe came in again with her family (they were in last week for dinner on Saturday), Meiko & Cooper, Mike (Alex's boyfriend...ex-boyfriend?)
Comps& Void Detail:
Voided 7 Kirin/7 Living Jewel for Johnny because he was trying to do sake-bombs for a table and I advised him that we would instead use two 22oz. Kirins and two hot sake carafes (all to be poured in to the glass- to which they complied)
Makaini- Emp Kome Bucks for staff recognition.
FNF for Aaron Franklin
Bday Desserts
R&M needs:
86'd items/ need more:
House white will be in tomorrow- Not sure what happened with Ben E Keith but they never sent our order out so we will probably run out of Asahi. I text our rep and he said that our TABC license wasn't updated and therefore couldn't deliver, but it is...so...we're stuck until next week.
Friday, September 4, 2015
Fri 9/4/15 AM
Written By: Kayo
LY Lunch Sales: $1852
Projected Sales : $2466
TY Lunch Sales: $2037
+/- :+10% /LY -$429/Proj
Lunch Covers:116
Avg PPA: $17.56
Previous Days Labor:22%
Previous Days Comps: 4%
Controllable Comps:4.85%
Weather: Hot around 95
Special events?: Labor day weekend started
Who worked: Joel, Sophia, Sayo, Clair, John, Jason
Flow of Business, Cuts and Ticket Times: Slow start again. and did not really pick up until almost 1pm. We had few waits here and there but not as much as we expected.
I again did not cut yet anyone because I just did not want to have last min rash but well never happened anyway. ( and I guess I should start to learn the good timing of cuts anyway.)
One issue with ramen ealier, that noodle was not cooked all the way, and I comped and gave the customer $15 kome bucks.
Had couple of sushi bar came here to see Take and really enjoyed their meals.
Also some other regulars Take sent them Zato-Ichi and they are happy.
Today, they all worked well together and did not really see issues of service.
3 Staff members that stood out (why/how):
John is really trying and working hard.
I can't not point three people but everyone did great job today.
Any VIP's in?regulars I do not have names but they are regulars.
Comps& Void Detail: 1-Ramen 1-Edameme customer changed his mind.
R&M needs:
86'd items/ need more: Salmon Katsu
LY Lunch Sales: $1852
Projected Sales : $2466
TY Lunch Sales: $2037
+/- :+10% /LY -$429/Proj
Lunch Covers:116
Avg PPA: $17.56
Previous Days Labor:22%
Previous Days Comps: 4%
Controllable Comps:4.85%
Weather: Hot around 95
Special events?: Labor day weekend started
Who worked: Joel, Sophia, Sayo, Clair, John, Jason
Flow of Business, Cuts and Ticket Times: Slow start again. and did not really pick up until almost 1pm. We had few waits here and there but not as much as we expected.
I again did not cut yet anyone because I just did not want to have last min rash but well never happened anyway. ( and I guess I should start to learn the good timing of cuts anyway.)
One issue with ramen ealier, that noodle was not cooked all the way, and I comped and gave the customer $15 kome bucks.
Had couple of sushi bar came here to see Take and really enjoyed their meals.
Also some other regulars Take sent them Zato-Ichi and they are happy.
Today, they all worked well together and did not really see issues of service.
3 Staff members that stood out (why/how):
John is really trying and working hard.
I can't not point three people but everyone did great job today.
Any VIP's in?regulars I do not have names but they are regulars.
Comps& Void Detail: 1-Ramen 1-Edameme customer changed his mind.
R&M needs:
86'd items/ need more: Salmon Katsu
Thursday, September 3, 2015
Wednesday Recap PM 9/3/15
Written By: Leary
LY Dinner Sales: $4087
Projected Sales: $4650 (+$361)
TY Dinner Sales: $5011
+/- : +$924, +23%
Dinner Covers: 175
Avg PPA: $28.63
Weather: Warm and Sunny
Special events?: Week befor labor day weekend
Who worked:
Lindsey, Naoto, Dusten, Clair, Sophia Cl, Jason SA, Kaori FR, Cindy & Ruthy H
Flow of Business, Cuts and Ticket Times:
Slow start, but it started to pick up around 7. Had a decent pop and was on a wait by 730. Hit 40 minute wait at the peak around 8. Came off the wait at 9. Cut Lindsey at 845, and went 2 on and cut first host at 9. Ticket times were solid. Had a couple of nigiri pieces hit 20 minutes during the peak of the pop, but no real issues.
Specials:
Shishito Peppers- 6
Tempura Green Beans- 15
Blue Fin Nigiri- 21
Tor-taku hand roll-2
Japanese Uni- 6
All Star- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Several Kome bucks redeemed
Comped a ni anago piece because the misunderstood what they were getting and sent it back
Comped a Temp Spec because the wrong special was made
A couple of voided misrings
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4087
Projected Sales: $4650 (+$361)
TY Dinner Sales: $5011
+/- : +$924, +23%
Dinner Covers: 175
Avg PPA: $28.63
Weather: Warm and Sunny
Special events?: Week befor labor day weekend
Who worked:
Lindsey, Naoto, Dusten, Clair, Sophia Cl, Jason SA, Kaori FR, Cindy & Ruthy H
Flow of Business, Cuts and Ticket Times:
Slow start, but it started to pick up around 7. Had a decent pop and was on a wait by 730. Hit 40 minute wait at the peak around 8. Came off the wait at 9. Cut Lindsey at 845, and went 2 on and cut first host at 9. Ticket times were solid. Had a couple of nigiri pieces hit 20 minutes during the peak of the pop, but no real issues.
Specials:
Shishito Peppers- 6
Tempura Green Beans- 15
Blue Fin Nigiri- 21
Tor-taku hand roll-2
Japanese Uni- 6
All Star- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Several Kome bucks redeemed
Comped a ni anago piece because the misunderstood what they were getting and sent it back
Comped a Temp Spec because the wrong special was made
A couple of voided misrings
R&M needs:
86'd items/ need more:
Thu 9/3/15 AM
Written By:Kayo
LY Lunch Sales:$1543
Projected Sales :$1551
TY Lunch Sales:$2068
+/- : +44%/ LY +$525/Proj
Lunch Covers:112
Avg PPA: $18.46
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot
Special events?:
Who worked: Lindsey, Joel, Kate, Johnny, Cindy, Junko, Jason
Flow of Business, Cuts and Ticket Times: Slow start, started to pick up around noon, and had small wait between 12:30-12:45. Somehow servers are slower than they should today, and I have picked up many empty plates, asked checks, refilled drinks for pretty much every single servers.
Junko, of course jumped in bussing tables and set them up, so it helped.
And since they were not handling perfectly, I was not cutting anyone until 1:40, Lindsey came to me one point said if I was thinking about cutting anyone, but I told not yet. When I feel 5 servers are not even working perfectly without my help, I do not want to cut anyone.
They seem they have this " we normally..." but whatever the normal is, again I would like to make sure customers are getting the service that we supposed to give.
Also somehow Joel's one ticket went missing, and made customer waited little longer but since the sushi bar made one extra sushi lunch by mistake at the same time, so we were able to send it asap and the customer was understanding.
Many deliveries,which is fine, but one customer reached out Junko that Ocean Wave was parking on handicap spot and then the lady with wheel chair was trying to parl and asked him to move his truck, but he was not very nice. The customer was very understanding and not mad at all but just wanted to share.
Take, if you know their sales rep, let them know we do not want them to park any spot in the parking lot.
Servers also need practice on making perfect soft serve.
Joel personally apologized me about missing all staff meeting, so at least he is taking it seriously.
Specials:
3 Staff members that stood out (why/how):
Junko- helped bussing tables, accommodate guests with smiles and nice tones.
Cindy- focusing what she needs, taking the job seriously and doing it well.
Any VIP's in?
Meredith - my friend/ regular/ the member of downtown Austin alliance.
Neil for his first lunch here since he came back from his west coast vacation.
Comps& Void Detail: Family and Friends for Meredith, 1- sushi lunch was void ( guest changed mind)
R&M needs:
86'd items/ need more:
LY Lunch Sales:$1543
Projected Sales :$1551
TY Lunch Sales:$2068
+/- : +44%/ LY +$525/Proj
Lunch Covers:112
Avg PPA: $18.46
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot
Special events?:
Who worked: Lindsey, Joel, Kate, Johnny, Cindy, Junko, Jason
Flow of Business, Cuts and Ticket Times: Slow start, started to pick up around noon, and had small wait between 12:30-12:45. Somehow servers are slower than they should today, and I have picked up many empty plates, asked checks, refilled drinks for pretty much every single servers.
Junko, of course jumped in bussing tables and set them up, so it helped.
And since they were not handling perfectly, I was not cutting anyone until 1:40, Lindsey came to me one point said if I was thinking about cutting anyone, but I told not yet. When I feel 5 servers are not even working perfectly without my help, I do not want to cut anyone.
They seem they have this " we normally..." but whatever the normal is, again I would like to make sure customers are getting the service that we supposed to give.
Also somehow Joel's one ticket went missing, and made customer waited little longer but since the sushi bar made one extra sushi lunch by mistake at the same time, so we were able to send it asap and the customer was understanding.
Many deliveries,which is fine, but one customer reached out Junko that Ocean Wave was parking on handicap spot and then the lady with wheel chair was trying to parl and asked him to move his truck, but he was not very nice. The customer was very understanding and not mad at all but just wanted to share.
Take, if you know their sales rep, let them know we do not want them to park any spot in the parking lot.
Servers also need practice on making perfect soft serve.
Joel personally apologized me about missing all staff meeting, so at least he is taking it seriously.
Specials:
3 Staff members that stood out (why/how):
Junko- helped bussing tables, accommodate guests with smiles and nice tones.
Cindy- focusing what she needs, taking the job seriously and doing it well.
Any VIP's in?
Meredith - my friend/ regular/ the member of downtown Austin alliance.
Neil for his first lunch here since he came back from his west coast vacation.
Comps& Void Detail: Family and Friends for Meredith, 1- sushi lunch was void ( guest changed mind)
R&M needs:
86'd items/ need more:
Wednesday, September 2, 2015
Wednesday 9/2/15 recap
Written By:Dusten
LY Lunch Sales:1341
Projected Sales :1531
TY Lunch Sales:1817
+/- :$286 over projected and 35% over LY
Lunch Covers: 98
Avg PPA: 18.54
LY Dinner Sales: 3106
Projected Sales : 4116
TY Dinner Sales:4558
+/- :47% up from LY and 442 over projected.
Dinner Covers:161
Avg PPA: 28.31
Previous Days Labor: 22%
Previous Days Comps: 4%
Controllable Comps: 4.7%
Weather:warm and slightly cloudy
Special events?: Nat'l blueberry popsicle day.
Who worked:
Lunch: Sayo, Lindsey, Mandy Johnny CL, Junko H, John SA and Sigele FR
Dinner: Sayo, Sophia, Stephanie, Miho, Camacho CL, Miho SA, Hiroe FR, Samara and Cindy both H/CKTL.
Flow of Business, Cuts and Ticket Times: Lunch was pretty solid. We were nearly full just after noon and had a slight wait. Sushi bar stayed vacant for a while, until Junko convinced a few to sit there. I cut Sayo at 1pm, after which Johnny stayed pretty busy. I didn't make another cut until 1:40pm for his sake. Ticket times were good, despite what anyone else might say...
I was ringing in the most elaborately modified roll I've ever heard of at Kome (that's another story) for Johnny's table, when Junko came to tell me there was an upset customer from B3 at the host stand. I greeted the gentleman and he told me they only had an hour for lunch and they had waited "45 minutes" for their food. That seemed really odd so I checked out the send time on their food. It was sent 12 minutes prior to the time I was speaking with him. I looked at the iPad and it said they had been seated 14 minutes prior. I very specifically remember them waiting in the lobby for a table while the sushi bar was nearly empty and asked Junko then if none of those people wanted to be sat immediately. She just shrugged as a response.
I apologized to the man and told him that every indicator I had to go on, including my own recollection told me that he had only waited about 12 minutes for his food and was sat no more than 15 minutes ago. He said that there was no way that could be true. I countered by stating that Junko is the most diligent host we have and she doesn't waste time to put a table on the chart.
He said that they would have to take their food to go, so I made sure they got all the containers and packaging needed. They left Mandy a zero tip. Mandy corroborated my recollection by telling me that was her most recent table and they hadn't been there long at all. I really don't know how to handle a customer outright lying to my face and expecting some sort of compensation other than swiping their card and getting them on their way. I would anticipate a negative review and it will be 100% BS.
The roll, if memory serves correct was a california roll without kanikama or sesame, adding hamachi, softshell crab and masago. As servers we do our best to accommodate special requests from customers, but treating the sushi bar like you're ordering a subway sandwich seems a little extreme.
Anyways, I charged them $12 on top of the price of the cali roll, $7 for the softshell, 2.5 for the masago and 2.5 for the hamachi (nigiri prices). UPDATE: the last time I heard of this roll being requested, it was Sophia's table. Just spoke with her about it. She reminded me that these people are neighbors to Take and Kayo. If memory serves correct, the first time they came in, they sat at B7 and made fools of themselves. I think Elizabeth was managing and wrote about it extensively. Take and Kayo were present at the time and Kayo made the distinction clear, "They are our neighbors, not our friends."
Dinner: Really tame by comparison to lunch. Slow start. Really slow. Didn't go on a wait or get a pop until after 8pm. Stayed on a short wait until just after 9pm. I cut Cindy, Sophia and Sayo at that point. Cut down to Miho and Camacho at 9:30pm.
There was a problem with the 86 board tonight. Cindy looked at the board before the servers had updated it. Sake-toro was 86'd for lunch time only but still marked off for most of dinner. Take asked that the menus are completely cleaned at the end of each service. I would add that the hosts check the 86 board as one of their last opening duties, and double check with the opening servers that the board has been updated.
Specials: 27 hon maguro, 2 japanese uni, 9 all star sets, 8 shishitos, 8 tempura special
3 Staff members that stood out (why/how):John has a great presence on the floor. He is engaging with customers and most importantly, does not stop moving. He recognized some people from Rooster Teeth- a multimedia production company that is "big with [his] generation." Anyways he greeted them, shook everyone's hand and went about his job. Pretty cool.He needs to work on his "irrashaimase."
Mandy handled the table (B3) with poise and professionalism, helping them pack up their food and recieving a zero tip. Took care of her lunch today. She was just as surprised and confused by their claims of waiting 45 minutes for food as I was.
Sayo pulled off a good double today. She was pretty rough this morning... totally self inflicted last nigth and got sympathy from no one for it. She toughed it out, had a good break and came back to serve a good dinner shift.
Any VIP's in?
Lunch: Tara and Kelvin, Rita from Glazer's with their regional director, Chris. The Rooster Teeth folks and the people from B3 who apparently are from 45 minutes into the future.
Dinner: Shawn Cirkiel and his kids. Roger and Masa (?) from Uchi.
Interviewed Lauren today. She was early to the interview, which is almost enough for me. She mentioned wanting to start at the host stand and hopefully move into serving. A lot of her experience seems to center around beverage making, so cocktailing should be good for her. She did mention being vegan and not drinking alcohol, while admirable, may put her at a disadvantage in many sales situations here. She seems very nice and plenty capable.
Comps& Void Detail: seaweed salad that wsn't made. DNL lunch takoyaki- nothing wrong with it. Table just didn't like it.
recovery for edamame that Miho forgot to ring in. Poisson Cru for A7 from Take- owner comp. Owner comp takoyaki and shishamo. B-day parfait. $15 kome bucks from a guest invited by Joel. Bday apple spring rolls.
R&M needs: Grace brought to my attention (outside of work, she was off today) that the arrangement with the cocktail/host position puts pretty much anything she would be making hourly, into her taxes. Now that she is serving, she says she isn't receiving a paycheck despite her hourly rates from the support staff positions. I'm not proposing anything here. Just raising the issue. She is the only server I know of that cocktails with any frequency.
86'd items/ need more:We are apparently missing a few scales. Sophia brought this to my attention. Jersey says there were as many as six when he left for his vacation. As I understand a few were only semi-functional, but there were definitely more than just one. Maybe they've been moved from their normal storage spots?
LY Lunch Sales:1341
Projected Sales :1531
TY Lunch Sales:1817
+/- :$286 over projected and 35% over LY
Lunch Covers: 98
Avg PPA: 18.54
LY Dinner Sales: 3106
Projected Sales : 4116
TY Dinner Sales:4558
+/- :47% up from LY and 442 over projected.
Dinner Covers:161
Avg PPA: 28.31
Previous Days Labor: 22%
Previous Days Comps: 4%
Controllable Comps: 4.7%
Weather:warm and slightly cloudy
Special events?: Nat'l blueberry popsicle day.
Who worked:
Lunch: Sayo, Lindsey, Mandy Johnny CL, Junko H, John SA and Sigele FR
Dinner: Sayo, Sophia, Stephanie, Miho, Camacho CL, Miho SA, Hiroe FR, Samara and Cindy both H/CKTL.
Flow of Business, Cuts and Ticket Times: Lunch was pretty solid. We were nearly full just after noon and had a slight wait. Sushi bar stayed vacant for a while, until Junko convinced a few to sit there. I cut Sayo at 1pm, after which Johnny stayed pretty busy. I didn't make another cut until 1:40pm for his sake. Ticket times were good, despite what anyone else might say...
I was ringing in the most elaborately modified roll I've ever heard of at Kome (that's another story) for Johnny's table, when Junko came to tell me there was an upset customer from B3 at the host stand. I greeted the gentleman and he told me they only had an hour for lunch and they had waited "45 minutes" for their food. That seemed really odd so I checked out the send time on their food. It was sent 12 minutes prior to the time I was speaking with him. I looked at the iPad and it said they had been seated 14 minutes prior. I very specifically remember them waiting in the lobby for a table while the sushi bar was nearly empty and asked Junko then if none of those people wanted to be sat immediately. She just shrugged as a response.
I apologized to the man and told him that every indicator I had to go on, including my own recollection told me that he had only waited about 12 minutes for his food and was sat no more than 15 minutes ago. He said that there was no way that could be true. I countered by stating that Junko is the most diligent host we have and she doesn't waste time to put a table on the chart.
He said that they would have to take their food to go, so I made sure they got all the containers and packaging needed. They left Mandy a zero tip. Mandy corroborated my recollection by telling me that was her most recent table and they hadn't been there long at all. I really don't know how to handle a customer outright lying to my face and expecting some sort of compensation other than swiping their card and getting them on their way. I would anticipate a negative review and it will be 100% BS.
The roll, if memory serves correct was a california roll without kanikama or sesame, adding hamachi, softshell crab and masago. As servers we do our best to accommodate special requests from customers, but treating the sushi bar like you're ordering a subway sandwich seems a little extreme.
Anyways, I charged them $12 on top of the price of the cali roll, $7 for the softshell, 2.5 for the masago and 2.5 for the hamachi (nigiri prices). UPDATE: the last time I heard of this roll being requested, it was Sophia's table. Just spoke with her about it. She reminded me that these people are neighbors to Take and Kayo. If memory serves correct, the first time they came in, they sat at B7 and made fools of themselves. I think Elizabeth was managing and wrote about it extensively. Take and Kayo were present at the time and Kayo made the distinction clear, "They are our neighbors, not our friends."
Dinner: Really tame by comparison to lunch. Slow start. Really slow. Didn't go on a wait or get a pop until after 8pm. Stayed on a short wait until just after 9pm. I cut Cindy, Sophia and Sayo at that point. Cut down to Miho and Camacho at 9:30pm.
There was a problem with the 86 board tonight. Cindy looked at the board before the servers had updated it. Sake-toro was 86'd for lunch time only but still marked off for most of dinner. Take asked that the menus are completely cleaned at the end of each service. I would add that the hosts check the 86 board as one of their last opening duties, and double check with the opening servers that the board has been updated.
3 Staff members that stood out (why/how):John has a great presence on the floor. He is engaging with customers and most importantly, does not stop moving. He recognized some people from Rooster Teeth- a multimedia production company that is "big with [his] generation." Anyways he greeted them, shook everyone's hand and went about his job. Pretty cool.He needs to work on his "irrashaimase."
Mandy handled the table (B3) with poise and professionalism, helping them pack up their food and recieving a zero tip. Took care of her lunch today. She was just as surprised and confused by their claims of waiting 45 minutes for food as I was.
Sayo pulled off a good double today. She was pretty rough this morning... totally self inflicted last nigth and got sympathy from no one for it. She toughed it out, had a good break and came back to serve a good dinner shift.
Any VIP's in?
Lunch: Tara and Kelvin, Rita from Glazer's with their regional director, Chris. The Rooster Teeth folks and the people from B3 who apparently are from 45 minutes into the future.
Dinner: Shawn Cirkiel and his kids. Roger and Masa (?) from Uchi.
Interviewed Lauren today. She was early to the interview, which is almost enough for me. She mentioned wanting to start at the host stand and hopefully move into serving. A lot of her experience seems to center around beverage making, so cocktailing should be good for her. She did mention being vegan and not drinking alcohol, while admirable, may put her at a disadvantage in many sales situations here. She seems very nice and plenty capable.
Comps& Void Detail: seaweed salad that wsn't made. DNL lunch takoyaki- nothing wrong with it. Table just didn't like it.
recovery for edamame that Miho forgot to ring in. Poisson Cru for A7 from Take- owner comp. Owner comp takoyaki and shishamo. B-day parfait. $15 kome bucks from a guest invited by Joel. Bday apple spring rolls.
R&M needs: Grace brought to my attention (outside of work, she was off today) that the arrangement with the cocktail/host position puts pretty much anything she would be making hourly, into her taxes. Now that she is serving, she says she isn't receiving a paycheck despite her hourly rates from the support staff positions. I'm not proposing anything here. Just raising the issue. She is the only server I know of that cocktails with any frequency.
86'd items/ need more:We are apparently missing a few scales. Sophia brought this to my attention. Jersey says there were as many as six when he left for his vacation. As I understand a few were only semi-functional, but there were definitely more than just one. Maybe they've been moved from their normal storage spots?
Tuesday, September 1, 2015
Tuesday PM Recap 9/1/15
Written By: Leary
LY Dinner Sales: 3317
Projected Sales : 4632
TY Dinner Sales: 4028
+/- : +21%, +$711
Dinner Covers: 158
Avg PPA: $25.49
Weather: Warm and sunny
Special events?: Week before labor day weekend, HAAM Benefit Day
Who worked:
Krystin, Lindsey, Jason, Stephanie, Kate CL, Hiroe SA, Sigele FR, Jason & Cindy H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow shift. Had a couple small pops at 830 and a second at 9. Just had a few tables on the wait here or there. Had a couple slightly longer than normal fry times, but customers were happy so no comps needed. Went 3 on at 9, and 2 on at 930. Cut host 1 at 9, and host 2 at 10.
Specials:
Shishito pepers-7
Temp Spec-7
Blue Fin Nigiri- 12
King Salmon Carp-8
Japanese Uni-2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail: Voided a couple of misrings, Saba Box nad 6 Kirin Lights, 2 birthday comps for 2 camembert
R&M needs:
86'd items/ need more:
LY Dinner Sales: 3317
Projected Sales : 4632
TY Dinner Sales: 4028
+/- : +21%, +$711
Dinner Covers: 158
Avg PPA: $25.49
Weather: Warm and sunny
Special events?: Week before labor day weekend, HAAM Benefit Day
Who worked:
Krystin, Lindsey, Jason, Stephanie, Kate CL, Hiroe SA, Sigele FR, Jason & Cindy H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow shift. Had a couple small pops at 830 and a second at 9. Just had a few tables on the wait here or there. Had a couple slightly longer than normal fry times, but customers were happy so no comps needed. Went 3 on at 9, and 2 on at 930. Cut host 1 at 9, and host 2 at 10.
Specials:
Shishito pepers-7
Temp Spec-7
Blue Fin Nigiri- 12
King Salmon Carp-8
Japanese Uni-2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail: Voided a couple of misrings, Saba Box nad 6 Kirin Lights, 2 birthday comps for 2 camembert
R&M needs:
86'd items/ need more:
Tuesday 9.1.15
Written By: Elizabeth
LY Lunch Sales: $0 (closed for R&M I assume)
Projected Sales : $1635
TY Lunch Sales: $1801
+/- : +$166 PS
Lunch Covers: 99
Avg PPA: $18.19
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: 5.99%
Weather:Hot humid. Overcast in the AM> rain in the forecast for later this week
Special events?: none
Who worked: Lindsey, Krystin, Mandy, Sayo CL. Junko Host, Jason FR, Sigele SA
*Note: I have changed the host opening and closing sidework. Be sure the new items are getting done (mostly sweeping in the bathrooms, wiping down the sinks and the wall under the dryer) I also have the SA coming in earlier a few days a week to do a perimeter sweep- namely the front and north side of the building: take a broom, dustpan and trashcan and sweep the leaves and trash up
Flow of Business, Cuts and Ticket Times:
** Local business' on Airport Blvd have recently been targeted by one dude, who comes in and claims to be waiting for his GF then when no one is looking he robs the place. That is the short version. So, that being said, the office MUST be kept locked at all times when it isn't occupied. Please make this our habit.
Lunch itself, today, was slow. Kind of back to the usual slow Tuesday. Which was good since Pro-Ice didn't make it out until 1pm to install the new ice machine :-/
They were supposed to be here at 9:30, but the machine they were bringing suddenly broke and needed to be repaired. In the end, Chris, from Pro-ice just purchased a brand new machine to install here. I told him to come and install it as soon as possible, since we are were going to need ice for dinner service. So it was a little tense there for a minute, but the last hour was so slow it proved not to be a huge problem.
Had a few mess ups today. Jason ran S5's order to B2 instead and we had to remake a spicy tonkotsu and spicy miso. the guests were understanding.
A shrimp tempura appetizer took 25 minutes- Jersey said it was because there were so many tempura items in the oil already that the temp dropped and he had to wait for it to rise again. Not sure there really was anything we could have done about that.
Specials:
3 Staff members that stood out (why/how):
-Jason had a few errors this morning.
-Krystin got flustered easily with her tables today- the ice machine transition might have put some stress on everyone. Including myself.
Any VIP's in?
.Old John, Sumiko & Terry and these two ladies who look so familiar to me but I have NO IDEA who they are!
Comps& Void Detail:
Voided a kara age, wrong size
voided clear soup, guest ordered Bento
R&M needs:
86'd items/ need more:
LY Lunch Sales: $0 (closed for R&M I assume)
Projected Sales : $1635
TY Lunch Sales: $1801
+/- : +$166 PS
Lunch Covers: 99
Avg PPA: $18.19
Previous Days Labor: 15%
Previous Days Comps: 5%
Controllable Comps: 5.99%
Weather:Hot humid. Overcast in the AM> rain in the forecast for later this week
Special events?: none
Who worked: Lindsey, Krystin, Mandy, Sayo CL. Junko Host, Jason FR, Sigele SA
*Note: I have changed the host opening and closing sidework. Be sure the new items are getting done (mostly sweeping in the bathrooms, wiping down the sinks and the wall under the dryer) I also have the SA coming in earlier a few days a week to do a perimeter sweep- namely the front and north side of the building: take a broom, dustpan and trashcan and sweep the leaves and trash up
Flow of Business, Cuts and Ticket Times:
** Local business' on Airport Blvd have recently been targeted by one dude, who comes in and claims to be waiting for his GF then when no one is looking he robs the place. That is the short version. So, that being said, the office MUST be kept locked at all times when it isn't occupied. Please make this our habit.
Lunch itself, today, was slow. Kind of back to the usual slow Tuesday. Which was good since Pro-Ice didn't make it out until 1pm to install the new ice machine :-/
They were supposed to be here at 9:30, but the machine they were bringing suddenly broke and needed to be repaired. In the end, Chris, from Pro-ice just purchased a brand new machine to install here. I told him to come and install it as soon as possible, since we are were going to need ice for dinner service. So it was a little tense there for a minute, but the last hour was so slow it proved not to be a huge problem.
Had a few mess ups today. Jason ran S5's order to B2 instead and we had to remake a spicy tonkotsu and spicy miso. the guests were understanding.
A shrimp tempura appetizer took 25 minutes- Jersey said it was because there were so many tempura items in the oil already that the temp dropped and he had to wait for it to rise again. Not sure there really was anything we could have done about that.
Specials:
3 Staff members that stood out (why/how):
-Jason had a few errors this morning.
-Krystin got flustered easily with her tables today- the ice machine transition might have put some stress on everyone. Including myself.
Any VIP's in?
.Old John, Sumiko & Terry and these two ladies who look so familiar to me but I have NO IDEA who they are!
Comps& Void Detail:
Voided a kara age, wrong size
voided clear soup, guest ordered Bento
R&M needs:
86'd items/ need more:
Monday, August 31, 2015
Monday 8.31.15
Written By: Elizabeth
LY Lunch Sales: $2665 (LY was Labor Day0
Projected Sales : $1944
TY Lunch Sales: $1766
+/- : -34% LY and -$178 PS (makes me hopeful that we can beat LY next week!)
Lunch Covers:108
Avg PPA: $16.35
LY Dinner Sales: $6353
Projected Sales : $5103
TY Dinner Sales: $4011
+/- : -37% LY amd -$1092 PS
Dinner Covers: 155
Avg PPA: $25.88
Previous Days Labor: 20%
Previous Days Comps: 5.98%
Controllable Comps: 0% !!!!!!!!! Great job everyone!!
Weather: hot. 100 in the afternoon
Special events?: Shows at Coldtowne? I can't remember since my calendar erased everything...
Who worked:
Lunch: Clair, Mandy, Grace, Johnny CL. Junko Host, Jason SA, Hiroe FR
Dinner: Clair, Mandy, Krystin, Kate, Camacho CL. Grace/Ruthy Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady but not crazy. Never went on a wait. Cut Clair at 12:45 and then went 2 on at 1:15 as it slowly died down. Not much happened. No long tickets or anything like that. Just a mellow afternoon. 2 parties which was nice.
Dinner was the same. Slow all night. Never went on a wait, Cut Grace (2nd host) around 8, then cut Clair at 8:30, and went 2 on around 8:50. Really mellow night. Krystin and Camacho closed it down together, but I do believe the last table to come in was a 5 top around 9:30. Yes. That slow.
Got a call around 2pm from a guy claiming to have made a reservation for tonight at 7pm. When I asked who he spoke to he said a man. I'm the only one here on Mondays so I'm not sure who he spoke with.
Specials:
Shishito Peppers 8
Kimchi Temp 10
Japanese Uni 11
Bluefin 26
3 Staff members that stood out (why/how):
-Caught Kate on her phone in the service station. She got a warning. Next time, I take it and it goes in the safe for the rest of the shift.
- the PM staff was getting a little too lax with the slow night. Need to keep them motivated on these slower shifts.We've been so busy lately we forget how to make ourselves busy on the slower nights. A nice refresher and reminder for sure was tonight.
-Camacho is such a solid closer. Johnny too. I had to jet this afternoon for a TABC thing and Johnny did all of his closing duties to a tee. Camacho also just really dots his i's and crosses his t's too.
Any VIP's in?
Kayo :) My friends Chance and Ryan enjoying their day off.
Comps& Void Detail:
Makani, Owner Comp, FNF for Pork Belly for Chance and Ryan, Guest Changed mind on a Miso Ramen, he misread the menu and didn't know it had pork in it...
Kitchen error for Kome fries that took 25 minutes.
Kome Bucks, bday dessert.
R&M needs:
TOMORROW: The ice machine from Austin Industrial will be uninstalled at 9:30am. I will be here to help facilitate. Luckily, we own the bin, so I will relocate that into the service station while they install the new one. Uninstallation should take about 30 minutes, Installation about the same. Should be good to go by service. Just FYI though.
86'd items/ need more:
Baird Beer will be in this week. Wasabi Pale Ale
LY Lunch Sales: $2665 (LY was Labor Day0
Projected Sales : $1944
TY Lunch Sales: $1766
+/- : -34% LY and -$178 PS (makes me hopeful that we can beat LY next week!)
Lunch Covers:108
Avg PPA: $16.35
LY Dinner Sales: $6353
Projected Sales : $5103
TY Dinner Sales: $4011
+/- : -37% LY amd -$1092 PS
Dinner Covers: 155
Avg PPA: $25.88
Previous Days Labor: 20%
Previous Days Comps: 5.98%
Controllable Comps: 0% !!!!!!!!! Great job everyone!!
Weather: hot. 100 in the afternoon
Special events?: Shows at Coldtowne? I can't remember since my calendar erased everything...
Who worked:
Lunch: Clair, Mandy, Grace, Johnny CL. Junko Host, Jason SA, Hiroe FR
Dinner: Clair, Mandy, Krystin, Kate, Camacho CL. Grace/Ruthy Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady but not crazy. Never went on a wait. Cut Clair at 12:45 and then went 2 on at 1:15 as it slowly died down. Not much happened. No long tickets or anything like that. Just a mellow afternoon. 2 parties which was nice.
Dinner was the same. Slow all night. Never went on a wait, Cut Grace (2nd host) around 8, then cut Clair at 8:30, and went 2 on around 8:50. Really mellow night. Krystin and Camacho closed it down together, but I do believe the last table to come in was a 5 top around 9:30. Yes. That slow.
Got a call around 2pm from a guy claiming to have made a reservation for tonight at 7pm. When I asked who he spoke to he said a man. I'm the only one here on Mondays so I'm not sure who he spoke with.
Specials:
Shishito Peppers 8
Kimchi Temp 10
Japanese Uni 11
Bluefin 26
3 Staff members that stood out (why/how):
-Caught Kate on her phone in the service station. She got a warning. Next time, I take it and it goes in the safe for the rest of the shift.
- the PM staff was getting a little too lax with the slow night. Need to keep them motivated on these slower shifts.We've been so busy lately we forget how to make ourselves busy on the slower nights. A nice refresher and reminder for sure was tonight.
-Camacho is such a solid closer. Johnny too. I had to jet this afternoon for a TABC thing and Johnny did all of his closing duties to a tee. Camacho also just really dots his i's and crosses his t's too.
Any VIP's in?
Kayo :) My friends Chance and Ryan enjoying their day off.
Comps& Void Detail:
Makani, Owner Comp, FNF for Pork Belly for Chance and Ryan, Guest Changed mind on a Miso Ramen, he misread the menu and didn't know it had pork in it...
Kitchen error for Kome fries that took 25 minutes.
Kome Bucks, bday dessert.
R&M needs:
TOMORROW: The ice machine from Austin Industrial will be uninstalled at 9:30am. I will be here to help facilitate. Luckily, we own the bin, so I will relocate that into the service station while they install the new one. Uninstallation should take about 30 minutes, Installation about the same. Should be good to go by service. Just FYI though.
86'd items/ need more:
Baird Beer will be in this week. Wasabi Pale Ale
Sunday, August 30, 2015
Sunday 8/30/15 PM recap
Written By: Dusten
LY Dinner Sales: 5459
Projected Sales : 5786
TY Dinner Sales: 5527
+/- :1% up from LY, -259 under projected.
Dinner Covers:197
Avg PPA: 28.06
Weather: hot to warm and slightly cloudy
Special events?: National Toasted Marshmallow Day. and RIP Wes Craven.
Who worked: Joel, Sayo, Krystin, Mandy, Camacho CL, Jason SA, Sigele FR, Samara H, Ruthy CKTL
Flow of Business, Cuts and Ticket Times: Slow start. Picked up maybe 30 minutes into service. On a wait for most of the night. Tables seemed to turn over with a good pace so no one waited very long. Had another slight pop at 9pm. I didn't make any cuts until about 9:30pm, at which point we went 3 on. I cut down to 2 shortly after and then Just Camacho at 9:50pm.
Specials: Beef tetaki x11, Hon maguro 25, Japanese uni 4, toro nigiri 7, 2 king salmon box ( I doubt that is accurate. I dont think servers were using the special roll button maybe.), 10 king salmion toro carpaccio
3 Staff members that stood out (why/how): Camacho pulled out a solid close despite being dog-tired. He didn't hesitate to ask for help and maintained his section well.
Sayo did really well also. Her tables are almost always pre-bussed, she excels at communication and accepts pointers and help with thoughtfulness and offers constructive feedback.
Joel had a rough start to the night. He had a party at 6pm. They weren't seated until 6:10pm because he hadn't gotten the waters to the table yet. There were only three other tables in his section and one was his girlfriend. Maybe that was the issue. Jason Clarke got the water to the table and we sat the party. They stayed for at least a couple of hours.
There was another incident when Camacho came to me and said "Joel may need you." I looked to Joel and he kept going without saying a word. I asked Jason what the issue was. He said that Joel had forgotten to put in some food for the table. They were regulars who knew Camacho and had pulled him aside to raise the issue. By the time I knew about anything they were paid out and walking out the door. I asked Joel what happened and he just said, "Oh their yakiniku, yakitori and harumaki were taking a while." I talked to the kitchen. They said they got it out on the fly at Joel's request. Had I known sooner I could have talked to them, comp'd something. But nothing was done. He straightened up after and had no further issues.
Any VIP's in? Old John. Some regular faces. Grace came in with her roommate Ryan and threw down something fierce. She had been stockpiling her kome bucks and brought Ryan in for his first visit.
Comps& Void Detail: Over $100 in Kome bucks. Lots of people bringing in their $15 cards. May be a good idea to remind servers to engage the customer and ask where the cards are coming from. When I ask the server where the cards are coming from some look at me like I'm crazy. Grace brought in $65 herself. Some misrings and 86'd items. We ran out of a lot of things tonight.
R&M needs:Samara brought to my attention mold growing in some of the drink menus. I left one in the office that she showed me specifically.
86'd items/ need more:86'd Grilled Salmon, Age dashi, Tofu steak, Carpaccio special, Uni, soft serve cones, tamago
LY Dinner Sales: 5459
Projected Sales : 5786
TY Dinner Sales: 5527
+/- :1% up from LY, -259 under projected.
Dinner Covers:197
Avg PPA: 28.06
Weather: hot to warm and slightly cloudy
Special events?: National Toasted Marshmallow Day. and RIP Wes Craven.
Who worked: Joel, Sayo, Krystin, Mandy, Camacho CL, Jason SA, Sigele FR, Samara H, Ruthy CKTL
Flow of Business, Cuts and Ticket Times: Slow start. Picked up maybe 30 minutes into service. On a wait for most of the night. Tables seemed to turn over with a good pace so no one waited very long. Had another slight pop at 9pm. I didn't make any cuts until about 9:30pm, at which point we went 3 on. I cut down to 2 shortly after and then Just Camacho at 9:50pm.
Specials: Beef tetaki x11, Hon maguro 25, Japanese uni 4, toro nigiri 7, 2 king salmon box ( I doubt that is accurate. I dont think servers were using the special roll button maybe.), 10 king salmion toro carpaccio
3 Staff members that stood out (why/how): Camacho pulled out a solid close despite being dog-tired. He didn't hesitate to ask for help and maintained his section well.
Sayo did really well also. Her tables are almost always pre-bussed, she excels at communication and accepts pointers and help with thoughtfulness and offers constructive feedback.
Joel had a rough start to the night. He had a party at 6pm. They weren't seated until 6:10pm because he hadn't gotten the waters to the table yet. There were only three other tables in his section and one was his girlfriend. Maybe that was the issue. Jason Clarke got the water to the table and we sat the party. They stayed for at least a couple of hours.
There was another incident when Camacho came to me and said "Joel may need you." I looked to Joel and he kept going without saying a word. I asked Jason what the issue was. He said that Joel had forgotten to put in some food for the table. They were regulars who knew Camacho and had pulled him aside to raise the issue. By the time I knew about anything they were paid out and walking out the door. I asked Joel what happened and he just said, "Oh their yakiniku, yakitori and harumaki were taking a while." I talked to the kitchen. They said they got it out on the fly at Joel's request. Had I known sooner I could have talked to them, comp'd something. But nothing was done. He straightened up after and had no further issues.
Any VIP's in? Old John. Some regular faces. Grace came in with her roommate Ryan and threw down something fierce. She had been stockpiling her kome bucks and brought Ryan in for his first visit.
Comps& Void Detail: Over $100 in Kome bucks. Lots of people bringing in their $15 cards. May be a good idea to remind servers to engage the customer and ask where the cards are coming from. When I ask the server where the cards are coming from some look at me like I'm crazy. Grace brought in $65 herself. Some misrings and 86'd items. We ran out of a lot of things tonight.
R&M needs:Samara brought to my attention mold growing in some of the drink menus. I left one in the office that she showed me specifically.
86'd items/ need more:86'd Grilled Salmon, Age dashi, Tofu steak, Carpaccio special, Uni, soft serve cones, tamago
Sunday AM 8.30.15
Written By: Elizabeth
LY was Labor Day Weekend, Just FYI.
LY Lunch Sales: $2090
Projected Sales : $2243
TY Lunch Sales: $ 2940
+/- : +41% LY and +$697 PS
Lunch Covers: 175
Avg PPA: $16.80
Previous Days Labor: 15%
Previous Days Comps: 3.57%
Controllable Comps: 2.96%
Weather: Sunny and Warm
Special events?: None. Gay Pride Weekend wrap-up?
Who worked: Camacho, Grace, Krystin, Joel CL. Jason FR< Kaori/John SA, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Busy from the start. First I had someone call at 10:45am asking if we were on a wait....Then right at open had a 7-top, 6-top and 5-top all walk in right at 11am. We were on a wait by 12:15 and stayed steady until about 2:15 when it started to die down a bit. I cut Camacho around 2pm since he had to be back to close tonight. Then went 2 on at 2:30, when just another table or two came in after that. The crew was good today but I could tell Camacho was beat, and Grace and Joel can't really handle a lot of volume, so Cindy and I handled the host stand with a lot of staggering. Cindy did a great job too. Kitchen pushed out food as best they could. No excessive ticket times or upset tables. I balanced my time at the host stand with some time helping to Expo in the kitchen, since Daniel was working Ramen and it was just Jason as a food runner and Matt on Fry. The lunch service seemed smooth to me. Just busy is all.
A Capital One credit card was left behind too.
Specials:
3 Staff members that stood out (why/how):
-John is a great SA! He did a fantastic job with little to no direction. I'm sure it helped to have 2 SA's on today too but he seemed to pick up quick.
-Joel on sushi bar was not my finest shift. He just doesn't have that pep in his step to make rounds in an efficient and quick manner. So we staggered his seating quite a bit. leaving several sushi bar spots open for minutes at a time.
Any VIP's in?
Chi and Family (his wife's name is Gladis, just found that out today) there were a few other familiar faces in too that I chatted with but no one whose names I remember.
Comps& Void Detail:
Makani
R&M needs:
86'd items/ need more:
We need more Curry spoons- I will pick some up at Acemart tomorrow or Tuesday
I will also buy an industrial grade air freshener- we ran out the other day and today I went to use the restroom and both of them made me want to vomit they smelled so bad!! No joke...like...smelled real bad.
LY was Labor Day Weekend, Just FYI.
LY Lunch Sales: $2090
Projected Sales : $2243
TY Lunch Sales: $ 2940
+/- : +41% LY and +$697 PS
Lunch Covers: 175
Avg PPA: $16.80
Previous Days Labor: 15%
Previous Days Comps: 3.57%
Controllable Comps: 2.96%
Weather: Sunny and Warm
Special events?: None. Gay Pride Weekend wrap-up?
Who worked: Camacho, Grace, Krystin, Joel CL. Jason FR< Kaori/John SA, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Busy from the start. First I had someone call at 10:45am asking if we were on a wait....Then right at open had a 7-top, 6-top and 5-top all walk in right at 11am. We were on a wait by 12:15 and stayed steady until about 2:15 when it started to die down a bit. I cut Camacho around 2pm since he had to be back to close tonight. Then went 2 on at 2:30, when just another table or two came in after that. The crew was good today but I could tell Camacho was beat, and Grace and Joel can't really handle a lot of volume, so Cindy and I handled the host stand with a lot of staggering. Cindy did a great job too. Kitchen pushed out food as best they could. No excessive ticket times or upset tables. I balanced my time at the host stand with some time helping to Expo in the kitchen, since Daniel was working Ramen and it was just Jason as a food runner and Matt on Fry. The lunch service seemed smooth to me. Just busy is all.
A Capital One credit card was left behind too.
Specials:
3 Staff members that stood out (why/how):
-John is a great SA! He did a fantastic job with little to no direction. I'm sure it helped to have 2 SA's on today too but he seemed to pick up quick.
-Joel on sushi bar was not my finest shift. He just doesn't have that pep in his step to make rounds in an efficient and quick manner. So we staggered his seating quite a bit. leaving several sushi bar spots open for minutes at a time.
Any VIP's in?
Chi and Family (his wife's name is Gladis, just found that out today) there were a few other familiar faces in too that I chatted with but no one whose names I remember.
Comps& Void Detail:
Makani
R&M needs:
86'd items/ need more:
We need more Curry spoons- I will pick some up at Acemart tomorrow or Tuesday
I will also buy an industrial grade air freshener- we ran out the other day and today I went to use the restroom and both of them made me want to vomit they smelled so bad!! No joke...like...smelled real bad.
Saturday, August 29, 2015
Saturday 8.29.15
Written By: Elizabeth
LY Lunch Sales: $2475
Projected Sales : $2671
TY Lunch Sales: $3172
+/- : +28% LY and +$501 PS
Lunch Covers: 183
Avg PPA: $17.33
LY Dinner Sales: $7641
Projected Sales : $7871
TY Dinner Sales: $7451
+/- : -2% LY and -$420 PS
Dinner Covers: 262
Avg PPA: $28.44
Previous Days Labor: 16% (Thurs was 25% and high due to meeting)
Previous Days Comps: 5.54%
Controllable Comps: 6.53%
Weather: Pleasant! Hot in the afternoon, but cool in the AM and evening.
Special events?:
Who worked:
Lunch: Camacho, Joel, Sophia, Johnny CL. Samara host, Miho/John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 1, but the bulk of the business came at 2:10 when about 4 tables all came in at once (and we were already full) putting us on a wait. We were on the wait until about 2:45. It was a pretty hectic 35 minutes but we pulled through. I was running around every where making sure every one was okay, and the kitchen was pumping out the food! Great job from kitchen staff this morning.
Dinner: Went on a wait by 5:45, did 116 covers by 6:45. Lots of big party walk ins. The party room got sat twice, along with a 9 top in the dining room and several other 5-tops. Everyone stayed busy all night. We got off the wait at 9:45, earlier than I was expecting. I cut Jason at that time, and Samara as well. Went 2 on at 10:15 as we sailed into close. No major issues tonight other than Kaya's mystery cold Tako-yaki that I spoke with Steve, Matt & Hector about. They took the feedback seriously and said that going forward (until we can get a thermometer in the kitchen) they will double check they are cooked thoroughly. There was also an instance where 2 Iidakos went out to the same table but one skewer had 4 on it and one had 5. We got another out to them. But something for the kitchen to be aware of.
In other news we did 116 covers in the first hour and a half, and went through 12 trays of ginger/wasabi set ups.
Specials:
Beef Tataki 6
Rainbow (AKA Pride) Roll: 14
Hon Maguro 35
toro 2
Japanese Uni 4
3 Staff members that stood out (why/how):
-Jason Clark and I had a mid-lunch convo because his attitude seemed to be in pretty bad disrepair. He dripped some soup on Joel as he plowed through dish pit, at some point Toshi and him collided in the dish pit area, and then he and I minced words about garnish and dressing, so I felt it was right to pull him aside. He apologized and said that he was going through some personal issues. I reminded him that if he feels overwhelmed to just take a second to get himself composed.
-Cindy and Samara did a great job at the host stand today.
Any VIP's in?
Lunch: Carlos & Rachel with Leslie and other lady. They had a nice leisurely lunch. Also some folks from Justines- I don't know names but I know faces.
Dinner: A kid named Spencer I use to work with at the Drafthouse was in for a solo dinner. Kenny Sat next to him. Other than that I think that's all. Take talked with B2 before he left, so I think he knew them. Oh and A7 early on he knew as well.
Comps& Void Detail:
Lots of Promo cards, a few Yelp Soft Serve Promo comps too
Server Error for a Longhorn that was supposed to be SOS, from Sayo.
FNF for some things for A7, friends of Take
Owner comp for Miss Kaya.
R&M needs:
The clock for the kitchen came in, but there are already two clocks in there, so I'm not sure where else it is supposed to go.
86'd items/ need more:
Toshi-san, next time you are at Restaurant Depot (Monday) can you please pick up a few digital thermometers for the kitchen to keep on hand so they can properly temp items. I am surprised we don't have these already.
LY Lunch Sales: $2475
Projected Sales : $2671
TY Lunch Sales: $3172
+/- : +28% LY and +$501 PS
Lunch Covers: 183
Avg PPA: $17.33
LY Dinner Sales: $7641
Projected Sales : $7871
TY Dinner Sales: $7451
+/- : -2% LY and -$420 PS
Dinner Covers: 262
Avg PPA: $28.44
Previous Days Labor: 16% (Thurs was 25% and high due to meeting)
Previous Days Comps: 5.54%
Controllable Comps: 6.53%
Weather: Pleasant! Hot in the afternoon, but cool in the AM and evening.
Special events?:
Who worked:
Lunch: Camacho, Joel, Sophia, Johnny CL. Samara host, Miho/John SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 1, but the bulk of the business came at 2:10 when about 4 tables all came in at once (and we were already full) putting us on a wait. We were on the wait until about 2:45. It was a pretty hectic 35 minutes but we pulled through. I was running around every where making sure every one was okay, and the kitchen was pumping out the food! Great job from kitchen staff this morning.
Dinner: Went on a wait by 5:45, did 116 covers by 6:45. Lots of big party walk ins. The party room got sat twice, along with a 9 top in the dining room and several other 5-tops. Everyone stayed busy all night. We got off the wait at 9:45, earlier than I was expecting. I cut Jason at that time, and Samara as well. Went 2 on at 10:15 as we sailed into close. No major issues tonight other than Kaya's mystery cold Tako-yaki that I spoke with Steve, Matt & Hector about. They took the feedback seriously and said that going forward (until we can get a thermometer in the kitchen) they will double check they are cooked thoroughly. There was also an instance where 2 Iidakos went out to the same table but one skewer had 4 on it and one had 5. We got another out to them. But something for the kitchen to be aware of.
In other news we did 116 covers in the first hour and a half, and went through 12 trays of ginger/wasabi set ups.
Specials:
Beef Tataki 6
Rainbow (AKA Pride) Roll: 14
Hon Maguro 35
toro 2
Japanese Uni 4
3 Staff members that stood out (why/how):
-Jason Clark and I had a mid-lunch convo because his attitude seemed to be in pretty bad disrepair. He dripped some soup on Joel as he plowed through dish pit, at some point Toshi and him collided in the dish pit area, and then he and I minced words about garnish and dressing, so I felt it was right to pull him aside. He apologized and said that he was going through some personal issues. I reminded him that if he feels overwhelmed to just take a second to get himself composed.
-Cindy and Samara did a great job at the host stand today.
Any VIP's in?
Lunch: Carlos & Rachel with Leslie and other lady. They had a nice leisurely lunch. Also some folks from Justines- I don't know names but I know faces.
Dinner: A kid named Spencer I use to work with at the Drafthouse was in for a solo dinner. Kenny Sat next to him. Other than that I think that's all. Take talked with B2 before he left, so I think he knew them. Oh and A7 early on he knew as well.
Comps& Void Detail:
Lots of Promo cards, a few Yelp Soft Serve Promo comps too
Server Error for a Longhorn that was supposed to be SOS, from Sayo.
FNF for some things for A7, friends of Take
Owner comp for Miss Kaya.
R&M needs:
The clock for the kitchen came in, but there are already two clocks in there, so I'm not sure where else it is supposed to go.
86'd items/ need more:
Toshi-san, next time you are at Restaurant Depot (Monday) can you please pick up a few digital thermometers for the kitchen to keep on hand so they can properly temp items. I am surprised we don't have these already.
Friday, August 28, 2015
Friday PM 8.28.15
Written By: Elizabeth
LY Dinner Sales: $6474
Projected Sales : $7484
TY Dinner Sales: $6862
+/- : +6% ly and -$622 PS
Dinner Covers: 239
Avg PPA: $28.71
Weather: 100
Special events?: none that I know of. Start of Gay Pride Weekend.
Who worked: Johnny, Camacho, Mandy, Sophia, Dusten CL> Cindy/Ruthy Host, Grace CT, Jason FR and Sigele SA (odd for that to be that way, but it worked)
Flow of Business, Cuts and Ticket Times:
Slow to start- I was surprised actually because right at open we had about 6 tables right from the start, but that was the initial open. We didn't go on a wait until about 7pm, which was perfect timing with Grace coming into to cocktail at that time. But then everyone came in all at once. Grace got a little overwhelmed (rightly so) so I stepped in to help for a quick round. If I had to guess I would say tonight was 85% Two Tops. SO many two tops tonight!! Date night in full force. Wait times maxed out at 45-1hr and stayed on top of it all. No major issues, other than a midnight sun that hit the table faster than a edamame and miso soup. In the kitchens defense, Sophia did ring it in all at once and they were really slow so the midnight was dropped immediately. I Sophia understood and the table left happy.
Specials:
Beef Tataki 7
Japanese Uni 6
Hon Maguro 27
All Star Set 10
3 Staff members that stood out (why/how):
-Dusten team player tonight, saw him in other sections helping sigele bus from time to time.
-Mandy did the same thing, she was helping out a lot with busing and pre bussing. The whole staff was very helpful tonight. Good to see that.
Any VIP's in?
Coco's Cafe owner, Take knows. The McGuires were in early too. nice to see them.
Comps & Void Detail:
voided a tempura special because we didn't have one on and the table got yesterdays sheet. it was the only table that got it by mistake.
Lots of the $15 Promo Cards
R&M needs:
Andy will be here Monday to reroute some wiring so we can add the 220 Volt breaker for the new ice machine. Installation is set for Tuesday, contingent on Austin Industrial coming out and removing their machine. If not, then later in the week, but it will happen before the weekend.
86'd items/ need more:
LY Dinner Sales: $6474
Projected Sales : $7484
TY Dinner Sales: $6862
+/- : +6% ly and -$622 PS
Dinner Covers: 239
Avg PPA: $28.71
Weather: 100
Special events?: none that I know of. Start of Gay Pride Weekend.
Who worked: Johnny, Camacho, Mandy, Sophia, Dusten CL> Cindy/Ruthy Host, Grace CT, Jason FR and Sigele SA (odd for that to be that way, but it worked)
Flow of Business, Cuts and Ticket Times:
Slow to start- I was surprised actually because right at open we had about 6 tables right from the start, but that was the initial open. We didn't go on a wait until about 7pm, which was perfect timing with Grace coming into to cocktail at that time. But then everyone came in all at once. Grace got a little overwhelmed (rightly so) so I stepped in to help for a quick round. If I had to guess I would say tonight was 85% Two Tops. SO many two tops tonight!! Date night in full force. Wait times maxed out at 45-1hr and stayed on top of it all. No major issues, other than a midnight sun that hit the table faster than a edamame and miso soup. In the kitchens defense, Sophia did ring it in all at once and they were really slow so the midnight was dropped immediately. I Sophia understood and the table left happy.
Specials:
Beef Tataki 7
Japanese Uni 6
Hon Maguro 27
All Star Set 10
3 Staff members that stood out (why/how):
-Dusten team player tonight, saw him in other sections helping sigele bus from time to time.
-Mandy did the same thing, she was helping out a lot with busing and pre bussing. The whole staff was very helpful tonight. Good to see that.
Any VIP's in?
Coco's Cafe owner, Take knows. The McGuires were in early too. nice to see them.
Comps & Void Detail:
voided a tempura special because we didn't have one on and the table got yesterdays sheet. it was the only table that got it by mistake.
Lots of the $15 Promo Cards
R&M needs:
Andy will be here Monday to reroute some wiring so we can add the 220 Volt breaker for the new ice machine. Installation is set for Tuesday, contingent on Austin Industrial coming out and removing their machine. If not, then later in the week, but it will happen before the weekend.
86'd items/ need more:
Friday 8.28.15 AM
Written By: Kayo
LY Lunch Sales: $2293.00
Projected Sales : $2415.00
TY Lunch Sales:$2247.17
+/- : -$167.83/Proj. -2% /LY
Lunch Covers:117
Avg PPA: $19.21
Previous Days Labor: 23%
Previous Days Comps: 4.23%
Controllable Comps: 6.28%
Weather: Sunny and hot
Special events?: First Fri after schools started
Who worked: Sayo, Kristen, Lindsey, Jason, Samara, Miho, John
Flow of Business, Cuts and Ticket Times: It was smooth for first hour and got on wait at 12:20 and we went through major wait by 1:20 but had on and off few waits until 1:40.
Everyone was going strong and happy. On point, sushi bar was backed up, but everyone well communicated and did not make any problem.
Specials:
3 Staff members that stood out (why/how):
Miho was really trying to work effectively so much progress from last time.
Sayo had great attitude as always, and accommodate well with our regular Chinese family ( his dad's birthday was today)
Kristen was a smooth runner and one happy girl on the floor.
Any VIP's in? Uchi's sushi chef, Masa, Yoshizo and his wife,, ESK and QUI co-owner/our old sushi chef Vu, Couple of UCHI servers. John
Comps& Void Detail: Comped 2 french press and 4 soft serves, family and friends for Uchi guys,
R&M needs: Keep eyes on bathroom door ( the larger one)
86'd items/ need more: Curry run out, needs to be made by tomorrow.
LY Lunch Sales: $2293.00
Projected Sales : $2415.00
TY Lunch Sales:$2247.17
+/- : -$167.83/Proj. -2% /LY
Lunch Covers:117
Avg PPA: $19.21
Previous Days Labor: 23%
Previous Days Comps: 4.23%
Controllable Comps: 6.28%
Weather: Sunny and hot
Special events?: First Fri after schools started
Who worked: Sayo, Kristen, Lindsey, Jason, Samara, Miho, John
Flow of Business, Cuts and Ticket Times: It was smooth for first hour and got on wait at 12:20 and we went through major wait by 1:20 but had on and off few waits until 1:40.
Everyone was going strong and happy. On point, sushi bar was backed up, but everyone well communicated and did not make any problem.
Specials:
3 Staff members that stood out (why/how):
Miho was really trying to work effectively so much progress from last time.
Sayo had great attitude as always, and accommodate well with our regular Chinese family ( his dad's birthday was today)
Kristen was a smooth runner and one happy girl on the floor.
Any VIP's in? Uchi's sushi chef, Masa, Yoshizo and his wife,, ESK and QUI co-owner/our old sushi chef Vu, Couple of UCHI servers. John
Comps& Void Detail: Comped 2 french press and 4 soft serves, family and friends for Uchi guys,
R&M needs: Keep eyes on bathroom door ( the larger one)
86'd items/ need more: Curry run out, needs to be made by tomorrow.
Thursday, August 27, 2015
Thursday 8.27.15
Written By: Elizabeth
LY Lunch Sales: $1734
Projected Sales : $2033
TY Lunch Sales: $1550
+/- : -11% LY and -$483 PS
Lunch Covers: I didn't get them sorry. They will be in the weekly recap on Monday
Avg PPA:
LY Dinner Sales: $4801
Projected Sales : $5450
TY Dinner Sales: $5148
+/- : +7% LY and -$302 PS
Dinner Covers: 185
Avg PPA: $27.83
Previous Days Labor: 23% (that seems really high, I'm going to look into it)
Previous Days Comps: 4.23%
Controllable Comps: 6.28%
Weather: sunny and hot. 90's
Special events?: Employee Meeting
Who worked:
Dinner: Miho, Sophia, Mandy, Joel, Dusten CL. Samara/Cindy Host, Jason FR< Miho SA
Flow of Business, Cuts and Ticket Times:
Lunch- I looked at the unpublished blog and it looks like it was a typical lunch. Nothing of note.
Employee Meeting: had some no shows: Samara, Joel & Mandy. Joel and Mandy were punished by receiving only lunch shifts next week. Samara will detail bathrooms this week. I will talk about the department meeting stuff at the manager meeting tomorrow. The good news is: Leary will be coming back to work Tuesday/Thursday nights. His in time is 5pm, since he is coming from his other job. This will be during the interim until we hire the right person.
Dinner- Steady night. Happy Hour started off with a bang- Sophia and Mandy were running around but handling it all really well. I jumped in and helped out until the full staff arrived at 5:30. I changed next week so that we have 3 on by open, just in case this should happen again. The whole night was steady. We were on a consistent 15 minute wait all night but nothing ever more than that. Had Raquel here from Oasis Brewing to hand out samples on our patio. Wished we had more of a crowd for it, but she handed out some samples. The staff did a great job tonight pulling together and helping each other out. Saw a lot of teamwork. It was great. Spirits were high
Specials:
Beef Tataki 6
Tempura Special 10
Blue Fin 9
" Toro 11
Japanese Uni 8
3 Staff members that stood out (why/how):
-Gave Joel his probation papers. He missed the meeting today for no good reason and thats enough for me. He is on probation for the next 6 months. I told him if he's late, misses a shift or another meeting, he's done with. He signed the paper and said "I'm probably going to be late at some point" and so we talked about that too. I understand he rides his bike and the bus so from time to time he might be a minute or two late, and I'll let that slide, but if it becomes a pattern then I am done with him. My point seemed to have made an impact. We'll see.
Any VIP's in?
My loan officer, Ben, with his 3 girls. So precious! They are adorable, and one complimented Sophia on her "line work" of her tattoo!! Meiko & husband.
Comps& Void Detail:
comp'd a 25 minute yakitori
DNL for a gyoza. the lady thought they were steamed, not pan fried.
R&M needs:
Japanese board (Kayo you'll see it in the office) Staff mentioned that A7 was getting sticky. it is, and needs to be sanded and refinished. Also B6 needs a new base, the screws are stripped at the bottom and makes it eternally wobbly. Take, can you take care of those?
86'd items/ need more:
Topo chico comes tomorrow.
LY Lunch Sales: $1734
Projected Sales : $2033
TY Lunch Sales: $1550
+/- : -11% LY and -$483 PS
Lunch Covers: I didn't get them sorry. They will be in the weekly recap on Monday
Avg PPA:
LY Dinner Sales: $4801
Projected Sales : $5450
TY Dinner Sales: $5148
+/- : +7% LY and -$302 PS
Dinner Covers: 185
Avg PPA: $27.83
Previous Days Labor: 23% (that seems really high, I'm going to look into it)
Previous Days Comps: 4.23%
Controllable Comps: 6.28%
Weather: sunny and hot. 90's
Special events?: Employee Meeting
Who worked:
Dinner: Miho, Sophia, Mandy, Joel, Dusten CL. Samara/Cindy Host, Jason FR< Miho SA
Flow of Business, Cuts and Ticket Times:
Lunch- I looked at the unpublished blog and it looks like it was a typical lunch. Nothing of note.
Employee Meeting: had some no shows: Samara, Joel & Mandy. Joel and Mandy were punished by receiving only lunch shifts next week. Samara will detail bathrooms this week. I will talk about the department meeting stuff at the manager meeting tomorrow. The good news is: Leary will be coming back to work Tuesday/Thursday nights. His in time is 5pm, since he is coming from his other job. This will be during the interim until we hire the right person.
Dinner- Steady night. Happy Hour started off with a bang- Sophia and Mandy were running around but handling it all really well. I jumped in and helped out until the full staff arrived at 5:30. I changed next week so that we have 3 on by open, just in case this should happen again. The whole night was steady. We were on a consistent 15 minute wait all night but nothing ever more than that. Had Raquel here from Oasis Brewing to hand out samples on our patio. Wished we had more of a crowd for it, but she handed out some samples. The staff did a great job tonight pulling together and helping each other out. Saw a lot of teamwork. It was great. Spirits were high
Specials:
Beef Tataki 6
Tempura Special 10
Blue Fin 9
" Toro 11
Japanese Uni 8
3 Staff members that stood out (why/how):
-Gave Joel his probation papers. He missed the meeting today for no good reason and thats enough for me. He is on probation for the next 6 months. I told him if he's late, misses a shift or another meeting, he's done with. He signed the paper and said "I'm probably going to be late at some point" and so we talked about that too. I understand he rides his bike and the bus so from time to time he might be a minute or two late, and I'll let that slide, but if it becomes a pattern then I am done with him. My point seemed to have made an impact. We'll see.
Any VIP's in?
My loan officer, Ben, with his 3 girls. So precious! They are adorable, and one complimented Sophia on her "line work" of her tattoo!! Meiko & husband.
Comps& Void Detail:
comp'd a 25 minute yakitori
DNL for a gyoza. the lady thought they were steamed, not pan fried.
R&M needs:
Japanese board (Kayo you'll see it in the office) Staff mentioned that A7 was getting sticky. it is, and needs to be sanded and refinished. Also B6 needs a new base, the screws are stripped at the bottom and makes it eternally wobbly. Take, can you take care of those?
86'd items/ need more:
Topo chico comes tomorrow.
Wednesday, August 26, 2015
Wed 8/26/15 pm recap
Written By:Mike
LY Dinner Sales:$5173
Projected Sales :$5244
TY Dinner Sales:$5751
+/- :up 11% and $507 over PS
Dinner Covers:180
Avg PPA:$31.95
Weather: hot
Special events?: I believe youth start school today for some.
Who worked: Cindi H, Hiroe FR, Jason SA, Sayo, Miho, Naoto, Dustin, Soph, Grace CT
Flow of Business, Cuts and Ticket Times: Smooth stared tonight with a few tables rolling in at open. Soft serve was frozen over so I clean/rinsed and we ran with the Bamboo/charcoal again tonight. I didn't realize how much we sold last night until Kate and I cleaned/fought with it, about 4 quarts sold. Seems a marked improvement for soft-serve sales as of late. Quite a bit of sushi bar customer early on a a few 5 tops. 7pm a we got hit pretty hard, wait times hit 30-45min a peak. Kitchen was clean and organized tonight, didn't see anything sub par come out myself, take' ran back and forth making sure quality was a focus. Soph had a tako-yaki not hit her table and by the time we realized they didn't want it any more. Apparently the kitchen lost the ticket, thought it was extra and it was given the Vincent's table. Tables flowed in and out, Off the wait at 9pm and went down to Miho and Soph to close the night.
POS was acting up right when Soph was trying to close out, took about 30min to reboot and then she was able to close out. crazy...
Specials:
shishito 9
Temp squ and zucc 9
BF 28
J uni 7
10 soft serve
3 Staff members that stood out (why/how): Cindy has gotten much better with quote time.
Once again Jason has asked why he hasn't had a shot as a server yet after 2yrs... I of course reiterated what we need/asked from him per our many conversations and it just doesn't seem to make a dent. He refuses to CKTL and his attitude is unpredictable at best. After another lengthy conversation I He decided at the end that the hole thing is just stressing him out and he wont "worry about serving for now."
Any VIP's in? vincent and family
Comps& Void Detail: Asahi mis-ring, farm salad void, temp special DNL, FNF for Vincent and family, A to Z mis-ring. Kitchen could not make a farm salad and unfortunately we didn't find out until 25min after the ticket was sent, Take' found the produce was all rotten.
R&M needs: safety glasses and ramekins came in, 2 boxes open 1 in the bench
86'd items/ need more: shuto, Meta, sake toro, hama toro, farm salad for the rest of the week, saba for sushi, korroke.
LY Dinner Sales:$5173
Projected Sales :$5244
TY Dinner Sales:$5751
+/- :up 11% and $507 over PS
Dinner Covers:180
Avg PPA:$31.95
Weather: hot
Special events?: I believe youth start school today for some.
Who worked: Cindi H, Hiroe FR, Jason SA, Sayo, Miho, Naoto, Dustin, Soph, Grace CT
Flow of Business, Cuts and Ticket Times: Smooth stared tonight with a few tables rolling in at open. Soft serve was frozen over so I clean/rinsed and we ran with the Bamboo/charcoal again tonight. I didn't realize how much we sold last night until Kate and I cleaned/fought with it, about 4 quarts sold. Seems a marked improvement for soft-serve sales as of late. Quite a bit of sushi bar customer early on a a few 5 tops. 7pm a we got hit pretty hard, wait times hit 30-45min a peak. Kitchen was clean and organized tonight, didn't see anything sub par come out myself, take' ran back and forth making sure quality was a focus. Soph had a tako-yaki not hit her table and by the time we realized they didn't want it any more. Apparently the kitchen lost the ticket, thought it was extra and it was given the Vincent's table. Tables flowed in and out, Off the wait at 9pm and went down to Miho and Soph to close the night.
POS was acting up right when Soph was trying to close out, took about 30min to reboot and then she was able to close out. crazy...
Specials:
shishito 9
Temp squ and zucc 9
BF 28
J uni 7
10 soft serve
3 Staff members that stood out (why/how): Cindy has gotten much better with quote time.
Once again Jason has asked why he hasn't had a shot as a server yet after 2yrs... I of course reiterated what we need/asked from him per our many conversations and it just doesn't seem to make a dent. He refuses to CKTL and his attitude is unpredictable at best. After another lengthy conversation I He decided at the end that the hole thing is just stressing him out and he wont "worry about serving for now."
Any VIP's in? vincent and family
Comps& Void Detail: Asahi mis-ring, farm salad void, temp special DNL, FNF for Vincent and family, A to Z mis-ring. Kitchen could not make a farm salad and unfortunately we didn't find out until 25min after the ticket was sent, Take' found the produce was all rotten.
R&M needs: safety glasses and ramekins came in, 2 boxes open 1 in the bench
86'd items/ need more: shuto, Meta, sake toro, hama toro, farm salad for the rest of the week, saba for sushi, korroke.
Wednesday 8/26/15 Lunch recap
Written By: Dusten
LY Lunch Sales: 1651
Projected Sales :1818
TY Lunch Sales:1422
+/- :-14% doen from LY and -$396 under projected
Lunch Covers: 84
Avg PPA: 16.93
Previous Days Labor:15%
Previous Days Comps: 7.06 %
Controllable Comps:5.2% - FNF discount
Weather: warm and sunny
Special events?: National Women's Equality Day
Who worked:Krystin, Lindsey, Mandy, Johnny CL, Junko H, Sigele FR and Miho SA
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Our pop was barely noticeable. I cut Krystin at 12:45, Lindsey at 1:15pm and Mandy at 1:45pm. No issues with ticket times.
Specials:
3 Staff members that stood out (why/how):The soft serve machine was left on freeze overnight with water from it being rinsed still inside. I let it thaw and dried out the machine. I always have a hard time re-assembling it dispenser and today was no exception. Krystin stepped in and figured it out for me which was a huge help considering I wanted to just set fire to it after about 30 minutes of messing with it. For the record most of the red wine wasn't pumped or stocked overnight. Maybe keep a closer eye on Kate when she is closing.
-Kayo came in and kept a close eye on the kitchen. She also took care of placing a catering order that fell through the cracks somehow weeks ago. Pick-up is Friday.
-Johnny has improved considerably as a lunch closer. A month or two ago, it seemed he was hit or miss when things would get busy. He keeps a pretty level head these days.
-Mandy and Lindsey both did great. Solid FOH today.
Any VIP's in? Kenta soccer buddy's Mom. Take sent out some Zato-ichi to her.
Comps& Void Detail:Owner comp for udon... taste testing broth. It was fine. I feel like the complaint on the broth the other day was purely one person's opinion... unless someone here ordered it and said the same thing.
R&M needs:Jason reporting from the kitchen: Yakiniku sauce was watery this morning and the shrimp tempura prepped improperly, cut wrong and not some not cleaned specifically.
Safe was off $20 when I came in this morning. I counted twice. The paper from the calculator is below the monitor.
86'd items/ need more:
LY Lunch Sales: 1651
Projected Sales :1818
TY Lunch Sales:1422
+/- :-14% doen from LY and -$396 under projected
Lunch Covers: 84
Avg PPA: 16.93
Previous Days Labor:15%
Previous Days Comps: 7.06 %
Controllable Comps:5.2% - FNF discount
Weather: warm and sunny
Special events?: National Women's Equality Day
Who worked:Krystin, Lindsey, Mandy, Johnny CL, Junko H, Sigele FR and Miho SA
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Our pop was barely noticeable. I cut Krystin at 12:45, Lindsey at 1:15pm and Mandy at 1:45pm. No issues with ticket times.
Specials:
3 Staff members that stood out (why/how):The soft serve machine was left on freeze overnight with water from it being rinsed still inside. I let it thaw and dried out the machine. I always have a hard time re-assembling it dispenser and today was no exception. Krystin stepped in and figured it out for me which was a huge help considering I wanted to just set fire to it after about 30 minutes of messing with it. For the record most of the red wine wasn't pumped or stocked overnight. Maybe keep a closer eye on Kate when she is closing.
-Kayo came in and kept a close eye on the kitchen. She also took care of placing a catering order that fell through the cracks somehow weeks ago. Pick-up is Friday.
-Johnny has improved considerably as a lunch closer. A month or two ago, it seemed he was hit or miss when things would get busy. He keeps a pretty level head these days.
-Mandy and Lindsey both did great. Solid FOH today.
Any VIP's in? Kenta soccer buddy's Mom. Take sent out some Zato-ichi to her.
Comps& Void Detail:Owner comp for udon... taste testing broth. It was fine. I feel like the complaint on the broth the other day was purely one person's opinion... unless someone here ordered it and said the same thing.
R&M needs:Jason reporting from the kitchen: Yakiniku sauce was watery this morning and the shrimp tempura prepped improperly, cut wrong and not some not cleaned specifically.
Safe was off $20 when I came in this morning. I counted twice. The paper from the calculator is below the monitor.
86'd items/ need more:
Tuesday AM 8.25.15
Written By: Elizabeth
LY Lunch Sales: $1999
Projected Sales :$1915
TY Lunch Sales: $1774
+/- : -11% and -$141 PS
Lunch Covers:
Avg PPA:
Previous Days Labor:14%
Previous Days Comps: 6.56%
Controllable Comps: 16.58%
Weather: August- Hot
Special events?: 2nd day of school?
Who worked: Mandy, Grace, lindsey Johnny CL. Junko Host, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow start. Filled up by 11:30 and went on a small wait. Cleared out by 12:45. It wasn't starting to fill up again so I cut down to 2 on by 1 and then at 1:30 we got hit again. Everyone helped Lindsey and Johnny to get what they needed in order to stay caught up. No long ticket times or other issues
Specials:
3 Staff members that stood out (why/how):
-I think i said this before but it's good to have Junko back. She doesn't miss a beat
- Grace was helpful during the last pop, even though she was cut she helped the crew by getting waters and doing watering rounds too.
-Had to reopen a check for Johnny he said he got overwhelmed with getting a 6 top and a few seats at the sushi bar. I told him to grab me next time I will be happy to help (I was doing a tasting with Rita and Jason)
Any VIP's in?
Jason & Rita with Glazers, my friends Jacqueline and Cody
Comps& Void Detail:
FNF for some pork belly for the VIPS. Makani
R&M needs:
Pro Ice came out to look at the space for Tuesdays installation. Andy needs to come out and increase the outlet to a 220 volt. I have already talked to him about it.
86'd items/ need more:
LY Lunch Sales: $1999
Projected Sales :$1915
TY Lunch Sales: $1774
+/- : -11% and -$141 PS
Lunch Covers:
Avg PPA:
Previous Days Labor:14%
Previous Days Comps: 6.56%
Controllable Comps: 16.58%
Weather: August- Hot
Special events?: 2nd day of school?
Who worked: Mandy, Grace, lindsey Johnny CL. Junko Host, Jason SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow start. Filled up by 11:30 and went on a small wait. Cleared out by 12:45. It wasn't starting to fill up again so I cut down to 2 on by 1 and then at 1:30 we got hit again. Everyone helped Lindsey and Johnny to get what they needed in order to stay caught up. No long ticket times or other issues
Specials:
3 Staff members that stood out (why/how):
-I think i said this before but it's good to have Junko back. She doesn't miss a beat
- Grace was helpful during the last pop, even though she was cut she helped the crew by getting waters and doing watering rounds too.
-Had to reopen a check for Johnny he said he got overwhelmed with getting a 6 top and a few seats at the sushi bar. I told him to grab me next time I will be happy to help (I was doing a tasting with Rita and Jason)
Any VIP's in?
Jason & Rita with Glazers, my friends Jacqueline and Cody
Comps& Void Detail:
FNF for some pork belly for the VIPS. Makani
R&M needs:
Pro Ice came out to look at the space for Tuesdays installation. Andy needs to come out and increase the outlet to a 220 volt. I have already talked to him about it.
86'd items/ need more:
Tue 8/25 PM recap
Written By:Mike
LY Dinner Sales:$3107
Projected Sales :$4645
TY Dinner Sales:$4874
+/- :57% up $229 over PS
Dinner Covers:186
Avg PPA:$26.20
Weather: Warm
Special events?:Kayosan B-day!!!
Who worked: Jason H, Sigele FR, Miho SA, Kate, Lindsey, Krystin, Mandy, Grace
Flow of Business, Cuts and Ticket Times: Tables came in slow and steady with first push around 615pm. Ran out of bottled Asahi quickly and needed to Ice it down(86'd for 30min.) No timing issues for the kitchen or sushi bar. Conrad Staged for Dish tonight a did well and was fast with little to no instruction. On a wait tell 9pm, had 5 tables open so we wet down to Kate and grace to close the night down after Kayo and Take' were sat. We all belted out HAPPY BIRTHDAY instead out Irrashi because the staff tonight refused to sign(cowards!;) No real issues tonight, mild Tuesday.
Specials:
Shishito 13
Temp squash and Zucc 9
Beef tataki 3
BF 24
J-uni 9
T-set 6
3 Staff members that stood out (why/how):Kate has been busy between 2 jobs and the New apt and just felt run down tonight but you wouldn't have known it by her attitude, she did great considering. Mandy had a needy Party room of 10 tonight with all separate tabs and handled it as a champ. Krystin got a note from a table..." You are awesome. Every time I visit Austin, I have to come here. Thank you for your awesome service Audrey and Ben". Steve struggled to put food out that's prepared/plated correctly tonight.
Any VIP's in? Audrey and Ben, kayla and Husband, Kayo and Take'
Comps& Void Detail: Vino Verdi, cambert and a miso mis-ring, Owner comp(take) FNF for Kayla (wine rep) 3xKomebucks.
Kayla also had a $50 GC that didn't work at all, I took the GC card and gave a Gift certificate discount to resolve the issue.
R&M needs:
86'd items/ need more: Shuto, Korokke, Asahi bottled for 30min while we iced. Okonomiyaki down to 5cps, no employee.
LY Dinner Sales:$3107
Projected Sales :$4645
TY Dinner Sales:$4874
+/- :57% up $229 over PS
Dinner Covers:186
Avg PPA:$26.20
Weather: Warm
Special events?:Kayosan B-day!!!
Who worked: Jason H, Sigele FR, Miho SA, Kate, Lindsey, Krystin, Mandy, Grace
Flow of Business, Cuts and Ticket Times: Tables came in slow and steady with first push around 615pm. Ran out of bottled Asahi quickly and needed to Ice it down(86'd for 30min.) No timing issues for the kitchen or sushi bar. Conrad Staged for Dish tonight a did well and was fast with little to no instruction. On a wait tell 9pm, had 5 tables open so we wet down to Kate and grace to close the night down after Kayo and Take' were sat. We all belted out HAPPY BIRTHDAY instead out Irrashi because the staff tonight refused to sign(cowards!;) No real issues tonight, mild Tuesday.
Specials:
Shishito 13
Temp squash and Zucc 9
Beef tataki 3
BF 24
J-uni 9
T-set 6
3 Staff members that stood out (why/how):Kate has been busy between 2 jobs and the New apt and just felt run down tonight but you wouldn't have known it by her attitude, she did great considering. Mandy had a needy Party room of 10 tonight with all separate tabs and handled it as a champ. Krystin got a note from a table..." You are awesome. Every time I visit Austin, I have to come here. Thank you for your awesome service Audrey and Ben". Steve struggled to put food out that's prepared/plated correctly tonight.
Any VIP's in? Audrey and Ben, kayla and Husband, Kayo and Take'
Comps& Void Detail: Vino Verdi, cambert and a miso mis-ring, Owner comp(take) FNF for Kayla (wine rep) 3xKomebucks.
Kayla also had a $50 GC that didn't work at all, I took the GC card and gave a Gift certificate discount to resolve the issue.
R&M needs:
86'd items/ need more: Shuto, Korokke, Asahi bottled for 30min while we iced. Okonomiyaki down to 5cps, no employee.
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