LY Lunch Sales:$1781
Projected Sales:$1455
TY Lunch Sales:$1853
+/- : up 4% over LY and $398 over projected
LY Dinner Sales: $4860
Projected Sales: $4616
TY Dinner Sales: $4671
+/- :down 4% over LY, beat projected by $55
Weather:Sunny and pleasant. mid 70's. Gorgeous evening time weather
Any Special events going on?:Had the Documentary filming today, if that is special
Who worked?:
Lunch: Lynn CL, Sophia, Johnny, Anthony. Julie FR, Junko host, Jason SA
Dinner: Naoto CL, Johnny, Kate, Taylor, Clair. Julie host, Joaquin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was a slow and steady race. Stayed mostly full, but never saw a hard push, so I cut down to 3 at 12:30 and down to 2 at 1pm. Sophia and Lynn handled the floor well, even when we did get a little pop, Lynn had most of the B's and Sophia had about 5 or 6 tables too, but they handled it all very well.
Dinner: Usual start to dinner, slow slow slow, until about 7:30 when we got our pop. Went on a small wait, about 20 minutes, and it was fine. The film crew were shooting in the party room so we went a little late on our 8pm reso but after Johnny worked his magic on them they warmed up to him (not sure if it was that or the bottle of dreamy clouds) either way, they left happy. Stayed busy throughout the rest of the evening. Cut Taylor at 8:30 because his section cleared out and went down to 2 at 9pm. Kept support on until the end.
Any VIP's in?
Just the film crew :)
Comps of note:
none that stand out.
R&M needs?:
Leary, please be sure to give Patrick the list of things to be fixed that Kayo text us. Other than that, nope.
86'd items/ need more?
Iced Green Tea
Thursday, May 1, 2014
Wednesday Recap 4/30/14
LY Lunch Sales: $1765
Projected Sales:$1822 (-$599.45)
TY Lunch Sales: 1222.55
+/- : -31%
LY Dinner Sales: $3861.00
Projected Sales: $4233 (+579.20)
TY Dinner Sales: $4812.20
+/- : +25%
Weather:Beautiful cool day
Any Special events going on?:
Who worked?:
Lunch: Sophia, Anthony, Alex, Lynn, Junko, Krytin FR, Joel SA
Dinner: Alex, Joel, Naoto, Miho, Stephanie CL, Krystin H, Kaori FR
Joaquin called in again today. I conflicted because I know he is dealing with some horrible issues at home, but we still have a business to run and I'm starting to question his reliability.
Flow of Business, Cuts and Ticket Times:
Lunch: It was another slow lunch for us. Never went on a wait, and went 2 on at 1. No issues, and ticket times were good.
Dinner: It was a good Wednesday. We had a decent early pop, and were pretty much full by 7. The staff was pro, and handled the lack of SA great. Super productive, and lot's of teamwork. It almost turned into a game to see who could bus tables the fastest. Krystin also did a great job bussing/setting table, and filling waters during her down time. Some really nice big tabs, and the servers were doing a great job of up-selling. Had about a 30-40 minute wait until about 9 then went 2 on. 1 on at 930. Ticket times were good most of the night. Kazu had a pretty busy pop between 8-830, and we had some long times on nigiri and sashimi. Toshi ended up jumping in at the end of the pop and catching him up at the end of the pop. Only had the one comp mentioned below due to ticket time.
Any VIP's in? Rachel and Carlos, Parker and Sherry
Comps of note: Comped 5 pieces of nigiri because they took 40 minutes, and the table was pretty grumpy about it.
R&M needs?:It seems like the new dishwasher isn't getting dishes very clean. I think maybe something needs to be calibrated differently.
86'd items/ need more?
Projected Sales:$1822 (-$599.45)
TY Lunch Sales: 1222.55
+/- : -31%
LY Dinner Sales: $3861.00
Projected Sales: $4233 (+579.20)
TY Dinner Sales: $4812.20
+/- : +25%
Weather:Beautiful cool day
Any Special events going on?:
Who worked?:
Lunch: Sophia, Anthony, Alex, Lynn, Junko, Krytin FR, Joel SA
Dinner: Alex, Joel, Naoto, Miho, Stephanie CL, Krystin H, Kaori FR
Joaquin called in again today. I conflicted because I know he is dealing with some horrible issues at home, but we still have a business to run and I'm starting to question his reliability.
Flow of Business, Cuts and Ticket Times:
Lunch: It was another slow lunch for us. Never went on a wait, and went 2 on at 1. No issues, and ticket times were good.
Dinner: It was a good Wednesday. We had a decent early pop, and were pretty much full by 7. The staff was pro, and handled the lack of SA great. Super productive, and lot's of teamwork. It almost turned into a game to see who could bus tables the fastest. Krystin also did a great job bussing/setting table, and filling waters during her down time. Some really nice big tabs, and the servers were doing a great job of up-selling. Had about a 30-40 minute wait until about 9 then went 2 on. 1 on at 930. Ticket times were good most of the night. Kazu had a pretty busy pop between 8-830, and we had some long times on nigiri and sashimi. Toshi ended up jumping in at the end of the pop and catching him up at the end of the pop. Only had the one comp mentioned below due to ticket time.
Any VIP's in? Rachel and Carlos, Parker and Sherry
Comps of note: Comped 5 pieces of nigiri because they took 40 minutes, and the table was pretty grumpy about it.
R&M needs?:It seems like the new dishwasher isn't getting dishes very clean. I think maybe something needs to be calibrated differently.
86'd items/ need more?
Wednesday, April 30, 2014
Tuesday PM Recap 4/29/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3176.40
Projected Sales: $3360 (+ $29.03)
TY Dinner Sales: $3389.03
+/- : +7%
Weather: Nice Cool Evening
Any Special events going on?:
Who worked?:
Johnny, Joel, Taylor, Lindsey, Sophia CL, Krysten H, Joaquin, Julie FR
-Gave Joel his progress report tonight. It was pretty severe considering Sunday's shift, and then hearing about him disappear for awhile during the deep clean. He's already getting a reputation much like Zack, and he's brand new. I clearly outlined areas that I needed to see improvement in, and told him that if these issues continued the next couple of weeks that our next talk would include a "do or die" document or a letter of termination. It's a shame it's taken a such a drastic turn. He's training was so solid, and his first week on the floor seemed to go well. Hopefully this talk will scare him straight.
Flow of Business, Cuts and Ticket Times:
It was a pretty slow night, but it had a steady flow between 7-9. We did briefly go on a wait at 730, mainly because tables weren't getting up, but by 8 we got them all sat. Went 2 on at 9, cut the host at 945, and the SA at 10. Ticket times were good.
Any VIP's in?
Comps of note: Had about 10 15% off flyers from the neighborhood redeemed tonight. Came out to about $70 in comps. Had to comp a yoshizo roll because the guest is allergic to avocado. Apparently it's not listed as an ingredient on the menu. Also had to comp a love for sale because it was made with avocado, and was modified no avocado. Comped a dynamite chicken because the ticket never printed to the kitchen. We had that happen a couple of times Sunday after we had the breaker blew. I will call Rick tomorrow.
R&M needs?:
-The new dish machine is nice. Couple of things: the spray nozzle is leaking at a seal and spraying back at the dishwashers, and the kitchen was wondering if we could get a faucet attached to it. I'll call auto-chlor tomorrow as well. Also, Basilio is not tall enough to use it so he has to stand on a milk crate (i feel bad for him). Can we get him a good stable step stool with good grip on the top. It would suck if he hurt himself.
-The lights were flickering in the lobby before the breaker blew sunday. They apparently were doing that tonight as well. Also, a couple of servers reported seeing sparks come out of the open outlets by the dish pit. Only happened a couple of times, but it's a little scary. We need to get covers for the outlets, and I guess get an electrician to see whats going on. Would we contact Patrick for this or is there another general electrician that we use?
86'd items/ need more? More Topo Chico, more dishwasher aprons
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3176.40
Projected Sales: $3360 (+ $29.03)
TY Dinner Sales: $3389.03
+/- : +7%
Weather: Nice Cool Evening
Any Special events going on?:
Who worked?:
Johnny, Joel, Taylor, Lindsey, Sophia CL, Krysten H, Joaquin, Julie FR
-Gave Joel his progress report tonight. It was pretty severe considering Sunday's shift, and then hearing about him disappear for awhile during the deep clean. He's already getting a reputation much like Zack, and he's brand new. I clearly outlined areas that I needed to see improvement in, and told him that if these issues continued the next couple of weeks that our next talk would include a "do or die" document or a letter of termination. It's a shame it's taken a such a drastic turn. He's training was so solid, and his first week on the floor seemed to go well. Hopefully this talk will scare him straight.
Flow of Business, Cuts and Ticket Times:
It was a pretty slow night, but it had a steady flow between 7-9. We did briefly go on a wait at 730, mainly because tables weren't getting up, but by 8 we got them all sat. Went 2 on at 9, cut the host at 945, and the SA at 10. Ticket times were good.
Any VIP's in?
Comps of note: Had about 10 15% off flyers from the neighborhood redeemed tonight. Came out to about $70 in comps. Had to comp a yoshizo roll because the guest is allergic to avocado. Apparently it's not listed as an ingredient on the menu. Also had to comp a love for sale because it was made with avocado, and was modified no avocado. Comped a dynamite chicken because the ticket never printed to the kitchen. We had that happen a couple of times Sunday after we had the breaker blew. I will call Rick tomorrow.
R&M needs?:
-The new dish machine is nice. Couple of things: the spray nozzle is leaking at a seal and spraying back at the dishwashers, and the kitchen was wondering if we could get a faucet attached to it. I'll call auto-chlor tomorrow as well. Also, Basilio is not tall enough to use it so he has to stand on a milk crate (i feel bad for him). Can we get him a good stable step stool with good grip on the top. It would suck if he hurt himself.
-The lights were flickering in the lobby before the breaker blew sunday. They apparently were doing that tonight as well. Also, a couple of servers reported seeing sparks come out of the open outlets by the dish pit. Only happened a couple of times, but it's a little scary. We need to get covers for the outlets, and I guess get an electrician to see whats going on. Would we contact Patrick for this or is there another general electrician that we use?
86'd items/ need more? More Topo Chico, more dishwasher aprons
Monday, April 28, 2014
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and pleasant.
Any Special events going on?:Not that I am aware of.
Who worked?: LUNCH: Joel worked for Stephanie, Alex, Anthony and Sophia CL. Hiroe FR.
DINNER: Taylor, Kate, Stephanie, Lindsey, Miho CL, Hiroe FR and Julie
Flow of Business, Cuts and Ticket Times:
LUNCH: A slower day, but sushi bar was busy. Never quite filled up all the way. The closest thing to a pop came around 12:15 and I cut Joel and Anthony by 12:45pm. It stayed at a fairly steady pace and I cut Alex at 1:30pm.
Alex came in late by about 25 minutes. She had set her alarm for 9:30PM.
We had to remake 3 rolls for two different tables because Joel switched them up. After giving away his table last night, I put him in the back B section to maybe break him in a bit. Maybe not the best idea I had all day. Both tables were in Alex's section. I will emphasize his need for attention to detail over expediency of service until he becomes more familiar with basic sales-floor function. The tables seemed pleased to get to try new rolls, and no one else experienced significant waiting times on their food. In hindsight, it may have been better to discount the tickets rather than have the rolls remade.
DINNER: Pretty slow. Filled up at 6:45pm for about 30 minutes. Went back on wait at 7:50 and was pretty dead from 8:15 on. I cut Stephanie at 8:30 and went two on at 9:30 Miho was on her own by 9:45pm. At our busiest time, sushi tickets were averaging 20 minutes which is the norm.
Any VIP's in? Paul Qui's girlfriend. Lynn's family and friends.
Comps of note: LUNCH: Friends and family for Qui's GF. Take sent an ume gobo maki to a woman at the sushi bar who may have been a regular I didn't recognize.
DINNER: Miho had a table mark their sushi card incorrectly. They wanted a Love for Sale but marked a Midnight Sun, which was made and they refused it. I voided the roll and sushi bar made the correct one. I've had this situation arise as a server and a customer at other places and no comps were given, but I figured by the time it got to me, the necessary ground for refusal of comping the item had already been surrendered.
Kate's Notes: 1) We should get new check presenters. The ones we have are ratty and we are dropping cards on the floor and they just don't look good to our customers.
2) We should consider bring back the chilled oshibori as it is getting hot outside and seemingly earlier this year. It didn't seem to make much sense to give hot towls those people who have been waiting outside in the sun.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and pleasant.
Any Special events going on?:Not that I am aware of.
Who worked?: LUNCH: Joel worked for Stephanie, Alex, Anthony and Sophia CL. Hiroe FR.
DINNER: Taylor, Kate, Stephanie, Lindsey, Miho CL, Hiroe FR and Julie
Flow of Business, Cuts and Ticket Times:
LUNCH: A slower day, but sushi bar was busy. Never quite filled up all the way. The closest thing to a pop came around 12:15 and I cut Joel and Anthony by 12:45pm. It stayed at a fairly steady pace and I cut Alex at 1:30pm.
Alex came in late by about 25 minutes. She had set her alarm for 9:30PM.
We had to remake 3 rolls for two different tables because Joel switched them up. After giving away his table last night, I put him in the back B section to maybe break him in a bit. Maybe not the best idea I had all day. Both tables were in Alex's section. I will emphasize his need for attention to detail over expediency of service until he becomes more familiar with basic sales-floor function. The tables seemed pleased to get to try new rolls, and no one else experienced significant waiting times on their food. In hindsight, it may have been better to discount the tickets rather than have the rolls remade.
DINNER: Pretty slow. Filled up at 6:45pm for about 30 minutes. Went back on wait at 7:50 and was pretty dead from 8:15 on. I cut Stephanie at 8:30 and went two on at 9:30 Miho was on her own by 9:45pm. At our busiest time, sushi tickets were averaging 20 minutes which is the norm.
Any VIP's in? Paul Qui's girlfriend. Lynn's family and friends.
Comps of note: LUNCH: Friends and family for Qui's GF. Take sent an ume gobo maki to a woman at the sushi bar who may have been a regular I didn't recognize.
DINNER: Miho had a table mark their sushi card incorrectly. They wanted a Love for Sale but marked a Midnight Sun, which was made and they refused it. I voided the roll and sushi bar made the correct one. I've had this situation arise as a server and a customer at other places and no comps were given, but I figured by the time it got to me, the necessary ground for refusal of comping the item had already been surrendered.
Kate's Notes: 1) We should get new check presenters. The ones we have are ratty and we are dropping cards on the floor and they just don't look good to our customers.
2) We should consider bring back the chilled oshibori as it is getting hot outside and seemingly earlier this year. It didn't seem to make much sense to give hot towls those people who have been waiting outside in the sun.
R&M needs?:
86'd items/ need more?
Sunday am Recap 4/27
LY Lunch Sales: 1934
Projected Sales: 1674 (+57.62)
TY Lunch Sales: 1731.62
+/- : 10%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm and muggy
Any Special events going on?: Food and Wine Fest
Who worked?: Joel, Lindsey, Stephanie, Christina CL, Joaquin, Krysten, Kaori
Flow of Business, Cuts and Ticket Times:
It was a decent start today. All the tables were sat and half the sushi bar was full around by 1230. That was about the busiest point, but we stayed steady until about 215. It slowed down so I went 2 on. Christina's last shift was today because she will be moving in a month, but she's wanting to pick up maybe a few shifts before she leaves. Ticket times were good. No Customer issues, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: 1674 (+57.62)
TY Lunch Sales: 1731.62
+/- : 10%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm and muggy
Any Special events going on?: Food and Wine Fest
Who worked?: Joel, Lindsey, Stephanie, Christina CL, Joaquin, Krysten, Kaori
Flow of Business, Cuts and Ticket Times:
It was a decent start today. All the tables were sat and half the sushi bar was full around by 1230. That was about the busiest point, but we stayed steady until about 215. It slowed down so I went 2 on. Christina's last shift was today because she will be moving in a month, but she's wanting to pick up maybe a few shifts before she leaves. Ticket times were good. No Customer issues, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Sunday 4/27/14 recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4505.65
Projected Sales: 4560 (-51.15)
TY Dinner Sales: 4508.85
+/- : 0%
Weather :Sunny and warm. Somewhat muggy.
Any Special events going on?: Conclusion of Food and Wine festival.
Who worked?:Kate, Alex, Lindsey, Joel, Sophia CL, Hiroe Fr, Jason SA and Krystin
Flow of Business, Cuts and Ticket Times:Pretty good start. It took a while to fill up and when we did we stayed on a wait for about an hour. We had an issue with the power going out for a second. We think the air condition is the culprit, flipping a breaker. Leary noticed it was getting warmer as if it couldn't keep up and boom, no power. Got the power back on within about a minute, rebooted the server and everything was up and running again pretty quickly.
Alex had an issue with one her tables' kitchen order not printing. They told me it took about 30 minutes for her to realize there was a problem. She told me she noticed they hadn't received their food but didn't realize there was a problem with the printer not printing. She had the kitchen rush 2 age-dashi's and 2 takoyakis. I voided an okonomiyaki they no longer wanted and gave them a 15% recovery discount to assuage the situation. They left reasonably happy.
Lindsey had an issue with some her orders re-printing for a couple of different tables. I don't know if this was due to the power-outage or some other glitch in the POS system. There was about a fifteen minute time difference between the duplicate tickets printing. We checked the tables' tickets and there were no duplicate charges. Hmm.
Joel took care of the Moonshine employee party. There were about 12 of them. He did seem a bit flustered for a moment and gave away his B-2 to Alex. He also had a table receive a ten-zaru and a significant amount of varied nigiri without the proper set-ups. Just seemed a bit off his game. Leary'll be including all of this in his progress report.
That particular B-2 was quoted a much shorter time than they actually had to wait. We just had a few tables that didn't seem to want to move onto the next phase of their evening. Leary sent them some edamame, miso soups to win them over. Seemed effective enough.
Any VIP's in? John, Kendo-san, Rachel and Carlos, and the afore mentioned Moonshiners.
Comps of note:The okonomiyaki for Alex's table, and Leary helped Kendo-san celebrate his 200th visit to Kome by taking care of his meal.
R&M needs?: Leary called Ed. He'll be here in the morning.
86'd items/ need more? Kate mentioned we are out of Splenda.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4505.65
Projected Sales: 4560 (-51.15)
TY Dinner Sales: 4508.85
+/- : 0%
Weather :Sunny and warm. Somewhat muggy.
Any Special events going on?: Conclusion of Food and Wine festival.
Who worked?:Kate, Alex, Lindsey, Joel, Sophia CL, Hiroe Fr, Jason SA and Krystin
Flow of Business, Cuts and Ticket Times:Pretty good start. It took a while to fill up and when we did we stayed on a wait for about an hour. We had an issue with the power going out for a second. We think the air condition is the culprit, flipping a breaker. Leary noticed it was getting warmer as if it couldn't keep up and boom, no power. Got the power back on within about a minute, rebooted the server and everything was up and running again pretty quickly.
Alex had an issue with one her tables' kitchen order not printing. They told me it took about 30 minutes for her to realize there was a problem. She told me she noticed they hadn't received their food but didn't realize there was a problem with the printer not printing. She had the kitchen rush 2 age-dashi's and 2 takoyakis. I voided an okonomiyaki they no longer wanted and gave them a 15% recovery discount to assuage the situation. They left reasonably happy.
Lindsey had an issue with some her orders re-printing for a couple of different tables. I don't know if this was due to the power-outage or some other glitch in the POS system. There was about a fifteen minute time difference between the duplicate tickets printing. We checked the tables' tickets and there were no duplicate charges. Hmm.
Joel took care of the Moonshine employee party. There were about 12 of them. He did seem a bit flustered for a moment and gave away his B-2 to Alex. He also had a table receive a ten-zaru and a significant amount of varied nigiri without the proper set-ups. Just seemed a bit off his game. Leary'll be including all of this in his progress report.
That particular B-2 was quoted a much shorter time than they actually had to wait. We just had a few tables that didn't seem to want to move onto the next phase of their evening. Leary sent them some edamame, miso soups to win them over. Seemed effective enough.
Any VIP's in? John, Kendo-san, Rachel and Carlos, and the afore mentioned Moonshiners.
Comps of note:The okonomiyaki for Alex's table, and Leary helped Kendo-san celebrate his 200th visit to Kome by taking care of his meal.
R&M needs?: Leary called Ed. He'll be here in the morning.
86'd items/ need more? Kate mentioned we are out of Splenda.
Sunday, April 27, 2014
Saturday PM 4.26.14
LY Dinner Sales: $5395
Projected Sales:$7193
TY Dinner Sales:$6764
+/- : up 25% over LY, but down $429 from Proj. For the day we were up 12% yeay!!
Weather:Muggy and warm. 80's
Any Special events going on?: Austin Food and Wine, Eeyores bday
Who worked?:
Sophia, Stephanie, Alex, Naoto, Dusten CL. Krysten & Julie hosted, Hiroe FR, Jason SA, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Another slow start to the night, which only made it feel longer. I have a feeling it might go like this the rest of the summer. We didn't fill up until after 7pm and then finally went on a wait. It was a strange evening full of 2-tops, then the 3 tops came later. Had a walk in 6 top, and had to put the 9:30pm reso in the dining room due to the 7:30 reso taking their time (they didn't leave until 10:30). That larger lady who complained the last time she was here because we switched our chairs and vowed she would never come back ( American lady but speaks Japanese) came in with her husband and kid around 10:35, we told them it would be about 10 minutes, they said they didn't want to wait. I didn't particularly want to put them in the party room, but if push came to shove I would. The party had just left, so Jason was busing it. I went in the room to set it, Krysten was seating 2 at the sushi bar, and when we both came back they were gone. Just FYI in case she tries to vent it somewhere.
Alex's section cleared out at 9pm so I gave her the option to go. She took it and Naoto inherited B5, B6, and Sophia was able to take B7-8 since that is where we put the Reso that would have been hers anyway. Things worked out for everyone and we stayed busy until close. I cut Julie around 10pm.
Nothing much else to report. It was a really mellow night. Everyone was in high spirits, helping out where they could. Jason (SA) is really doing a great job on these weekend nights. It's good that it's been slower, so we're really easing him into it. But he has improved so much since he started. So proud. So proud
Any VIP's in? Neil, right at the end. Man, some of our regulars love coming in right before we close. Rachel and Carlos do it all the time. Good thing is, they always know what they want and are okay with last call. So nice.
Comps of note:
Some FNF to Jason's GF, and Sarah Shaney. Nothing else I can think of.
R&M needs?:
86'd items/ need more?
I went to Ace Mart this AM for stemless champagne flutes but they didn't have any. The North store did, so I'll have to get them Monday or Tuesday, at which point I'll also look into getting bev naps. Might just order them from Ed Don
Projected Sales:$7193
TY Dinner Sales:$6764
+/- : up 25% over LY, but down $429 from Proj. For the day we were up 12% yeay!!
Weather:Muggy and warm. 80's
Any Special events going on?: Austin Food and Wine, Eeyores bday
Who worked?:
Sophia, Stephanie, Alex, Naoto, Dusten CL. Krysten & Julie hosted, Hiroe FR, Jason SA, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Another slow start to the night, which only made it feel longer. I have a feeling it might go like this the rest of the summer. We didn't fill up until after 7pm and then finally went on a wait. It was a strange evening full of 2-tops, then the 3 tops came later. Had a walk in 6 top, and had to put the 9:30pm reso in the dining room due to the 7:30 reso taking their time (they didn't leave until 10:30). That larger lady who complained the last time she was here because we switched our chairs and vowed she would never come back ( American lady but speaks Japanese) came in with her husband and kid around 10:35, we told them it would be about 10 minutes, they said they didn't want to wait. I didn't particularly want to put them in the party room, but if push came to shove I would. The party had just left, so Jason was busing it. I went in the room to set it, Krysten was seating 2 at the sushi bar, and when we both came back they were gone. Just FYI in case she tries to vent it somewhere.
Alex's section cleared out at 9pm so I gave her the option to go. She took it and Naoto inherited B5, B6, and Sophia was able to take B7-8 since that is where we put the Reso that would have been hers anyway. Things worked out for everyone and we stayed busy until close. I cut Julie around 10pm.
Nothing much else to report. It was a really mellow night. Everyone was in high spirits, helping out where they could. Jason (SA) is really doing a great job on these weekend nights. It's good that it's been slower, so we're really easing him into it. But he has improved so much since he started. So proud. So proud
Any VIP's in? Neil, right at the end. Man, some of our regulars love coming in right before we close. Rachel and Carlos do it all the time. Good thing is, they always know what they want and are okay with last call. So nice.
Comps of note:
Some FNF to Jason's GF, and Sarah Shaney. Nothing else I can think of.
R&M needs?:
86'd items/ need more?
I went to Ace Mart this AM for stemless champagne flutes but they didn't have any. The North store did, so I'll have to get them Monday or Tuesday, at which point I'll also look into getting bev naps. Might just order them from Ed Don
Saturday, April 26, 2014
Saturday AM Recap 4/26/14
LY Lunch Sales: $2298.50
Projected Sales: $2265 (-$420.90)
TY Lunch Sales:$1844.10
+/- : -20%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:cloudy, a little drizzle in the morning, and humid
Any Special events going on?:Food and Wine fest, Eeyore's Birthday
Who worked?:
Anthony, Sophia, Joel, Johnny CL, Kaori, Julie, Joaquin
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. Almost full around 1, but dwindled off shortly after. Went 3 on at 145, 2 on at 215, 1 on at 240. Ticket times were great. No issues, No customer comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $2265 (-$420.90)
TY Lunch Sales:$1844.10
+/- : -20%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:cloudy, a little drizzle in the morning, and humid
Any Special events going on?:Food and Wine fest, Eeyore's Birthday
Who worked?:
Anthony, Sophia, Joel, Johnny CL, Kaori, Julie, Joaquin
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. Almost full around 1, but dwindled off shortly after. Went 3 on at 145, 2 on at 215, 1 on at 240. Ticket times were great. No issues, No customer comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Friday PM 4/25/14
LY Dinner Sales: $5765
Projected Sales:$6622
TY Dinner Sales:$6128
+/- : up 6% for the day, and down $494 from projected
Weather:Sunny and warm in the late afternoon, cooled off after sunset
Any Special events going on?: Austin Food and Wine Festival
Who worked?:Stephanie, Kate, Taylor, Alex, Dusten CL. Krysten & Julie hosted, Jason SA, Kaori FR, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slooooooow. We finally filled up around 7:30 and went on a short wait, then we were dead again by 8pm, then another spurt around 9pm. By that time I had already cut Stephanie (at 8:30) and Krysten (8:45) and then Lindsey (9pm) but it wasn't a huge push and then it settled down again. Then at 10pm we got another wave of folks in and went on a small wait, but that too soon diminished. Joaquin came in with some friends around 10pm (when I was 18 my curfew was 10pm! Kids these days...) and the dining room was full once again. I kept everyone on until 10:40 and then went down to 3. I cut Julie around 10:15, after the last wave was sat. Nothing much else to report. Lindsey only ran in $159 in cocktail sales. That's how slow it was.
Any VIP's in?
Comps of note:some buzztable edamame...Comp'd an earth wind and fire because the girl decided she didn't like it because it was "too big". Comp'd two beers for Noble Pig Chef and wife/girlfriend/some lady with him. Also gave them 12% off their check, under SIN discount.
R&M needs?:
I'm going to Ace Mart tomorrow for more champagne flutes, rocks glasses and bev naps. Anything else?
86'd items/ need more?
Topo Chico. If anyone is at HEB can they pick some up? If not, can you please let me know and I will stop at HEB on my way in as well to pick some up. I heard Rest Depot is 86 it.
Projected Sales:$6622
TY Dinner Sales:$6128
+/- : up 6% for the day, and down $494 from projected
Weather:Sunny and warm in the late afternoon, cooled off after sunset
Any Special events going on?: Austin Food and Wine Festival
Who worked?:Stephanie, Kate, Taylor, Alex, Dusten CL. Krysten & Julie hosted, Jason SA, Kaori FR, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slooooooow. We finally filled up around 7:30 and went on a short wait, then we were dead again by 8pm, then another spurt around 9pm. By that time I had already cut Stephanie (at 8:30) and Krysten (8:45) and then Lindsey (9pm) but it wasn't a huge push and then it settled down again. Then at 10pm we got another wave of folks in and went on a small wait, but that too soon diminished. Joaquin came in with some friends around 10pm (when I was 18 my curfew was 10pm! Kids these days...) and the dining room was full once again. I kept everyone on until 10:40 and then went down to 3. I cut Julie around 10:15, after the last wave was sat. Nothing much else to report. Lindsey only ran in $159 in cocktail sales. That's how slow it was.
Any VIP's in?
Comps of note:some buzztable edamame...Comp'd an earth wind and fire because the girl decided she didn't like it because it was "too big". Comp'd two beers for Noble Pig Chef and wife/girlfriend/some lady with him. Also gave them 12% off their check, under SIN discount.
R&M needs?:
I'm going to Ace Mart tomorrow for more champagne flutes, rocks glasses and bev naps. Anything else?
86'd items/ need more?
Topo Chico. If anyone is at HEB can they pick some up? If not, can you please let me know and I will stop at HEB on my way in as well to pick some up. I heard Rest Depot is 86 it.
Friday, April 25, 2014
Friday AM Recap 4/25/14
LY Lunch Sales: $1867.20
Projected Sales: $1191.00 (+$497.75)
TY Lunch Sales: $2380.60
+/- :+27%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:
Lindsey, Johnny, Joel, Lynn CL, Krystin H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a good busy lunch today, but not hectic. Slowly and steadily filled up from 11 to 12, and was pretty much full by 1230. Had a couple of tables wait here and there, but never got a huge wait. Krystin did a great job at the host stand. Always productive, as well as always wanting feedback and guidance. Servers did a good job. Ticket times were great. Slowed down a bit around 115, and went 2 on. Had another little pop, but it went smoothly. Special thanks to Daniel for making
Any VIP's in?
Comps of note:
R&M needs?: Exterminator will be here tomorrow morning. Gentleman came out this morning to give us an estimate on the parking lot. Dean from autochlor came out today to get the lay of the land for installing the new dishwasher on Tuesday. Went over our need tos in today's meeting.
86'd items/ need more?
Projected Sales: $1191.00 (+$497.75)
TY Lunch Sales: $2380.60
+/- :+27%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:
Lindsey, Johnny, Joel, Lynn CL, Krystin H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a good busy lunch today, but not hectic. Slowly and steadily filled up from 11 to 12, and was pretty much full by 1230. Had a couple of tables wait here and there, but never got a huge wait. Krystin did a great job at the host stand. Always productive, as well as always wanting feedback and guidance. Servers did a good job. Ticket times were great. Slowed down a bit around 115, and went 2 on. Had another little pop, but it went smoothly. Special thanks to Daniel for making
Any VIP's in?
Comps of note:
R&M needs?: Exterminator will be here tomorrow morning. Gentleman came out this morning to give us an estimate on the parking lot. Dean from autochlor came out today to get the lay of the land for installing the new dishwasher on Tuesday. Went over our need tos in today's meeting.
86'd items/ need more?
Thursday, April 24, 2014
Thursday PM recap 04/24/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3898.60
Projected Sales: $4363 (-$436.75)
TY Dinner Sales:$3926.25
+/- : +1%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:Dusten, Sophia, Kate, Jason Camacho, Naoto CL, Julie Host, and Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow start, didn't go on wait. Went 2 on at 8:45pm, small pop around 9:15pm of about 8 tables. Pretty uneventful evening, ticket times were good.
An early table mentioned to Julie that they saw a staff member urinating on the side of the building close to the dumpster. It was Basilio. Leary had Sophia translate the severity of the infraction and was assured it will never happen again. Checked in with the guest that reported the incident and apologized profusely and assured them it was an uncommon occurrence and would never happen again. Gave guests a FNF discount for the guest having to start their experience at Kome in such a manner.
Any VIP's in? Doug from Moonshine and Shaun from Parkside
Comps of note:Owner discount for Kayo and friend, also Kome bucks for sake flight contest
R&M needs?:Leary will call exterminator regarding ants in kitchen.
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3898.60
Projected Sales: $4363 (-$436.75)
TY Dinner Sales:$3926.25
+/- : +1%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:Dusten, Sophia, Kate, Jason Camacho, Naoto CL, Julie Host, and Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow start, didn't go on wait. Went 2 on at 8:45pm, small pop around 9:15pm of about 8 tables. Pretty uneventful evening, ticket times were good.
An early table mentioned to Julie that they saw a staff member urinating on the side of the building close to the dumpster. It was Basilio. Leary had Sophia translate the severity of the infraction and was assured it will never happen again. Checked in with the guest that reported the incident and apologized profusely and assured them it was an uncommon occurrence and would never happen again. Gave guests a FNF discount for the guest having to start their experience at Kome in such a manner.
Any VIP's in? Doug from Moonshine and Shaun from Parkside
Comps of note:Owner discount for Kayo and friend, also Kome bucks for sake flight contest
R&M needs?:Leary will call exterminator regarding ants in kitchen.
86'd items/ need more?
Thursday AM recap 04/24/14
LY Lunch Sales: $1639.7
Projected Sales: $1796 (-$52 under projected)
TY Lunch Sales: $1744
+/- : Up 6% over LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Lunch: Sunny and getting warmer!
Any Special events going on?:Administrative Professions Appreciation Day
Who worked?: LUNCH: Johnny, Jason Camacho, Anthony, Lynn CL, Julie FR and Junko
Flow of Business, Cuts and Ticket Times: LUNCH: Fairly steady paced. Went on a short wait just after noon and off the wait by 1pm. Steady after. Cut down to 2 servers at 1:15pm and then to just Lynn by 1:35pm. Maybe a few instances of kitchen items beating out sushi bar items. Lynn had a side kara-age, ordered as an appetizer arrive at the same time as a gyu-don. Solution proposed by Kitchen Jason: ring in both items at same time and specify in modifiers which item it to arrive first. Issue of timing addressed in pre-shift meeting. Servers asked to be conscious of relative cooking time for items from kitchen and preparation of sushi bar items. Also servers asked to aware as possible of number of tickets for each station, especially with a direct line-of-sight to the sushi bar.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $1796 (-$52 under projected)
TY Lunch Sales: $1744
+/- : Up 6% over LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Lunch: Sunny and getting warmer!
Any Special events going on?:Administrative Professions Appreciation Day
Who worked?: LUNCH: Johnny, Jason Camacho, Anthony, Lynn CL, Julie FR and Junko
Flow of Business, Cuts and Ticket Times: LUNCH: Fairly steady paced. Went on a short wait just after noon and off the wait by 1pm. Steady after. Cut down to 2 servers at 1:15pm and then to just Lynn by 1:35pm. Maybe a few instances of kitchen items beating out sushi bar items. Lynn had a side kara-age, ordered as an appetizer arrive at the same time as a gyu-don. Solution proposed by Kitchen Jason: ring in both items at same time and specify in modifiers which item it to arrive first. Issue of timing addressed in pre-shift meeting. Servers asked to be conscious of relative cooking time for items from kitchen and preparation of sushi bar items. Also servers asked to aware as possible of number of tickets for each station, especially with a direct line-of-sight to the sushi bar.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, April 23, 2014
Wednesday, 04/23/14
LY Lunch Sales:1273.40
Projected Sales:1524.00
TY Lunch Sales:1599
+/- :up 26% from LY, over $75 from projected
LY Dinner Sales:4917.91
Projected Sales:5220.00
TY Dinner Sales:4242.00
+/- :down 14% over LY and down $978
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:Lunch: Joel, Jason Camacho, Anthony, Lynn CL, Junko, Hiroe and Jason SA
Dinner: Joel, Jason Camacho, Naoto, Alex, Stephanie CL, Kaori FR, Jason SA and Krystin
Flow of Business: LUNCH: Cuts and Ticket Times:Slow start, nearly full by 12:30. Not much of a pop so we went down to 2 servers around 1pm. Just Lynn at 1:30pm. Ticket times were just fine. Nothing of particular significance to report.
DINNER: Lots of 4+ tables. Sushi bar slow to fill up. 12 ppl in party room and a few 5 and 6 tops walked in. Went on a Short wait. Cut down to 3 servers at 8:30pm, 2 at 9:00pm and just Stephanie by 9:30pm.
Interesting parking lot "altercation" between customers over a parking spot. One person waiting for a spot was cut off by another. The person cut off honked and the cutter basically responded by calling APD. One officer entered and detained the honker for questioning. No violence and no one arrested and the cutter left befpre we could figure out a polite way to ask her to go. $10 Kome bucks to the honker despite being in town briefly from Houston.
Ichiban ticket times seem to be running a little longer than usual. Kazu is not quite as seasoned as others, however his presentation is nice. It may be worth noting to the servers to take this into the consideration when entering food.
Any VIP's in? Owner of Vulcan Video- Lavon White, Wayne and family. David & Randsom. We still haven't quite gotten the name of a couple that comes in frequently. They are regulars at Daruma as well.
Comps of note:
R&M needs?:
86'd items/ need more? Iced Green Tea <5 cans. Single opened bottle of House White wine remains.
Projected Sales:1524.00
TY Lunch Sales:1599
+/- :up 26% from LY, over $75 from projected
LY Dinner Sales:4917.91
Projected Sales:5220.00
TY Dinner Sales:4242.00
+/- :down 14% over LY and down $978
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:Lunch: Joel, Jason Camacho, Anthony, Lynn CL, Junko, Hiroe and Jason SA
Dinner: Joel, Jason Camacho, Naoto, Alex, Stephanie CL, Kaori FR, Jason SA and Krystin
Flow of Business: LUNCH: Cuts and Ticket Times:Slow start, nearly full by 12:30. Not much of a pop so we went down to 2 servers around 1pm. Just Lynn at 1:30pm. Ticket times were just fine. Nothing of particular significance to report.
DINNER: Lots of 4+ tables. Sushi bar slow to fill up. 12 ppl in party room and a few 5 and 6 tops walked in. Went on a Short wait. Cut down to 3 servers at 8:30pm, 2 at 9:00pm and just Stephanie by 9:30pm.
Interesting parking lot "altercation" between customers over a parking spot. One person waiting for a spot was cut off by another. The person cut off honked and the cutter basically responded by calling APD. One officer entered and detained the honker for questioning. No violence and no one arrested and the cutter left befpre we could figure out a polite way to ask her to go. $10 Kome bucks to the honker despite being in town briefly from Houston.
Ichiban ticket times seem to be running a little longer than usual. Kazu is not quite as seasoned as others, however his presentation is nice. It may be worth noting to the servers to take this into the consideration when entering food.
Any VIP's in? Owner of Vulcan Video- Lavon White, Wayne and family. David & Randsom. We still haven't quite gotten the name of a couple that comes in frequently. They are regulars at Daruma as well.
Comps of note:
R&M needs?:
86'd items/ need more? Iced Green Tea <5 cans. Single opened bottle of House White wine remains.
Tuesday Recap 4/22/14
LY Lunch Sales: 1492.90
Projected Sales:1645 (-571.40)
TY Lunch Sales: 1073.60
+/- : -28%
LY Dinner Sales: 4390.75
Projected Sales:4829 (-1190.10)
TY Dinner Sales: 3638.90
+/- : -17%
Weather:Warm and sunny ( a little too warm already)
Any Special events going on?:
Who worked?:
Lynn, Johnny, Anthony, Stephanie CL, Junko H, Krystin FR
Stephanie (picked up for Lindsey), Jason, Taylor, Miho, Sophia CL, Julie H, Krystin FR
Joaquin called in today. He said he wasn't feeling well. It was alright, we were pretty slow and didn't really need him. Krystin did a really good job tonight. Super productive, and helped bus tables on the way back to the kitchen.
Flow of Business, Cuts and Ticket Times:
Lunch was super dead today. Never even got close to filling up. Probably slowest lunch I've ever seen. Went 2 on at 1, 1 on at 130. Cut host at 120. Ticket times were good.
Dinner was pretty slow most of the night. Never filled up. Sophia had nothing at the Sushi bar so I went 2 on at 840. It stayed mellow, but it pretty much filled up around 925. It was busy, and we ran a bit, but we got through it just fine. At least Miho and Sophia were able to make some money. Pretty uneventful night besides the pop. Ticket times were good besides the 2 tickets mentioned below. In both cases the tickets were missed.
Any VIP's in? Rachel and Carlos
Comps of note: Comped 2 toro nigiri, and a yasai kakiage for long ticket times
R&M needs?:
86'd items/ need more?
Projected Sales:1645 (-571.40)
TY Lunch Sales: 1073.60
+/- : -28%
LY Dinner Sales: 4390.75
Projected Sales:4829 (-1190.10)
TY Dinner Sales: 3638.90
+/- : -17%
Weather:Warm and sunny ( a little too warm already)
Any Special events going on?:
Who worked?:
Lynn, Johnny, Anthony, Stephanie CL, Junko H, Krystin FR
Stephanie (picked up for Lindsey), Jason, Taylor, Miho, Sophia CL, Julie H, Krystin FR
Joaquin called in today. He said he wasn't feeling well. It was alright, we were pretty slow and didn't really need him. Krystin did a really good job tonight. Super productive, and helped bus tables on the way back to the kitchen.
Flow of Business, Cuts and Ticket Times:
Lunch was super dead today. Never even got close to filling up. Probably slowest lunch I've ever seen. Went 2 on at 1, 1 on at 130. Cut host at 120. Ticket times were good.
Dinner was pretty slow most of the night. Never filled up. Sophia had nothing at the Sushi bar so I went 2 on at 840. It stayed mellow, but it pretty much filled up around 925. It was busy, and we ran a bit, but we got through it just fine. At least Miho and Sophia were able to make some money. Pretty uneventful night besides the pop. Ticket times were good besides the 2 tickets mentioned below. In both cases the tickets were missed.
Any VIP's in? Rachel and Carlos
Comps of note: Comped 2 toro nigiri, and a yasai kakiage for long ticket times
R&M needs?:
86'd items/ need more?
Monday, April 21, 2014
Monday PM Recap 4/21/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm, a little windy
Any Special events going on?: No
Who worked?:Joel, Taylor, Clair, Alex, Kate, Hiroe, Juaqin, Julie
Flow of Business, Cuts and Ticket Times: It was never full, but a steady flow of 2 tops and some big parties. (2 six tops, a 5 top and a 10 top) Alex has been very clean bug lately. i saw her rearrange some items and wipe down service areas in need of cleaning. Thank you Alex.
I cut Clair at 7:45, then I cut Kate and Alex around 8:30. Joel and Taylor worked very well together and were fast with tables. Good job. Joel got great compliments with a 6 top first timer group. no long ticket times tonight. It was a great last PM manager shift :)
Any VIP's in? Kazu's roommate came in. HD and Meg came in an hour after they're flight came in from vacation. They ate at Jiho's Sushi place! It was nice to hear the story
Comps of note:I bought sake toro and zato ichi for Moto. I voided a sunomono salad. Customer meant soba salad.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm, a little windy
Any Special events going on?: No
Who worked?:Joel, Taylor, Clair, Alex, Kate, Hiroe, Juaqin, Julie
Flow of Business, Cuts and Ticket Times: It was never full, but a steady flow of 2 tops and some big parties. (2 six tops, a 5 top and a 10 top) Alex has been very clean bug lately. i saw her rearrange some items and wipe down service areas in need of cleaning. Thank you Alex.
I cut Clair at 7:45, then I cut Kate and Alex around 8:30. Joel and Taylor worked very well together and were fast with tables. Good job. Joel got great compliments with a 6 top first timer group. no long ticket times tonight. It was a great last PM manager shift :)
Any VIP's in? Kazu's roommate came in. HD and Meg came in an hour after they're flight came in from vacation. They ate at Jiho's Sushi place! It was nice to hear the story
Comps of note:I bought sake toro and zato ichi for Moto. I voided a sunomono salad. Customer meant soba salad.
R&M needs?:
86'd items/ need more?
Monday AM Recap 4/21/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm breeze, little cloudy, little humid
Any Special events going on?:
Who worked?:Joel, Clair, Sophia, Anthony, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We had the house filled by 12:15, there was small waits, but nothing pressing. I told Junko to do her best to NOT bus tables and allow the servers to do it themselves, I did not want her having to do this while people were coming up and waiting for me or another server to greet them. I told the servers they would not get sat unless they went to bus their tables. It seemed to work. There was immediate urgency and after I saw some speed pick up I jumped in to help them turn tables. I feel it's good to remind our servers that there are different modes of speed on the floor and our servers can get too comfortable with Hosts and SA's Bussing for them. After a lull at 1:30 I cut Clair and Joel, then Anthony, however, we got a late pop and I am pleased to say Sophia handled it very very well. She stayed in Control, double checked all her orders, asked for help appropriately, and was fast. She had 12 tables and nobody went waiting or was missing anything. I do believe Lynn training her has helped a big deal. We had a good steady lunch. It was a pleasure working my last day manager shift with the crew I had.
Any VIP's in? Just regulars
Comps of note: I bought Victor a Katsuo Tatake, as he had never had it. I voided a Koko roll at the end our Inari was frozen so we could not make it. I did a friends and family discount on a regular who said there was no chasu in his ramen. He was industry and was very polite and just wanted Sophia to know so next time they can catch it. After hearing this I put a discount on his entire meal (he ordered nigiri as well) and apologized. I understand small mistakes here and there, but I didn't understand how that wasn't caught seeing Jason was in the back overseeing, and Hiroe tends to be pretty observant. I don't think the gentleman was lying.
R&M needs?: We got the mirror fixed, and I do believe it would be nice to replace that vent under our passage way to the Dishpit. Maybe get a little hook to attach to the wall above our freezer to hold the ice cream scoops. It bothers me we have to put them on the dry storage shelves.
86'd items/ need more? Southern Tier, We actually found a bag of Coffee. not sure if we ordered more... Clementine Soda, Whip Cream, share plates, chopsticks.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm breeze, little cloudy, little humid
Any Special events going on?:
Who worked?:Joel, Clair, Sophia, Anthony, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We had the house filled by 12:15, there was small waits, but nothing pressing. I told Junko to do her best to NOT bus tables and allow the servers to do it themselves, I did not want her having to do this while people were coming up and waiting for me or another server to greet them. I told the servers they would not get sat unless they went to bus their tables. It seemed to work. There was immediate urgency and after I saw some speed pick up I jumped in to help them turn tables. I feel it's good to remind our servers that there are different modes of speed on the floor and our servers can get too comfortable with Hosts and SA's Bussing for them. After a lull at 1:30 I cut Clair and Joel, then Anthony, however, we got a late pop and I am pleased to say Sophia handled it very very well. She stayed in Control, double checked all her orders, asked for help appropriately, and was fast. She had 12 tables and nobody went waiting or was missing anything. I do believe Lynn training her has helped a big deal. We had a good steady lunch. It was a pleasure working my last day manager shift with the crew I had.
Any VIP's in? Just regulars
Comps of note: I bought Victor a Katsuo Tatake, as he had never had it. I voided a Koko roll at the end our Inari was frozen so we could not make it. I did a friends and family discount on a regular who said there was no chasu in his ramen. He was industry and was very polite and just wanted Sophia to know so next time they can catch it. After hearing this I put a discount on his entire meal (he ordered nigiri as well) and apologized. I understand small mistakes here and there, but I didn't understand how that wasn't caught seeing Jason was in the back overseeing, and Hiroe tends to be pretty observant. I don't think the gentleman was lying.
R&M needs?: We got the mirror fixed, and I do believe it would be nice to replace that vent under our passage way to the Dishpit. Maybe get a little hook to attach to the wall above our freezer to hold the ice cream scoops. It bothers me we have to put them on the dry storage shelves.
86'd items/ need more? Southern Tier, We actually found a bag of Coffee. not sure if we ordered more... Clementine Soda, Whip Cream, share plates, chopsticks.
Sunday PM Recap 4/20/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3984.00 (easter's sales were 3859)
Projected Sales: 4301 (-759.00)
TY Dinner Sales: 3542.00
+/- : -11% (-8% from last easter's sales)
Weather: Nice cool evening
Any Special events going on?: Easter
Who worked?:
Dusten, Miho (working for Clair), Alex, Sophia Cl, Joaquin SA, Tiffany H, Hiroe FR
We were 4 on tonight because clair and lindsey called out with some sort of stomach bug
Flow of Business, Cuts and Ticket Times:
It was a mostly night, but we did have a decent little pop. I thought we might be busier because we had so many phone calls asking if we were open, and all the other restaurants in the neighborhood were closed. It was a slow start, but we did fill up around 8, and stayed full until about 9. Went 2 on, cut host at 930. Ticket times are good.
Any VIP's in? Neil
Comps of note:
R&M needs?: someone shattered the mirror in the women's restroom tonight, so it needs to be replaced
86'd items/ need more? we need: whipped cream, coke, topo chico, candied ginger
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3984.00 (easter's sales were 3859)
Projected Sales: 4301 (-759.00)
TY Dinner Sales: 3542.00
+/- : -11% (-8% from last easter's sales)
Weather: Nice cool evening
Any Special events going on?: Easter
Who worked?:
Dusten, Miho (working for Clair), Alex, Sophia Cl, Joaquin SA, Tiffany H, Hiroe FR
We were 4 on tonight because clair and lindsey called out with some sort of stomach bug
Flow of Business, Cuts and Ticket Times:
It was a mostly night, but we did have a decent little pop. I thought we might be busier because we had so many phone calls asking if we were open, and all the other restaurants in the neighborhood were closed. It was a slow start, but we did fill up around 8, and stayed full until about 9. Went 2 on, cut host at 930. Ticket times are good.
Any VIP's in? Neil
Comps of note:
R&M needs?: someone shattered the mirror in the women's restroom tonight, so it needs to be replaced
86'd items/ need more? we need: whipped cream, coke, topo chico, candied ginger
Sunday, April 20, 2014
Easter Sunday 4.20.14 (also 4.20 for anyone that cares)
LY Lunch Sales:$1554
Projected Sales: $1443
TY Lunch Sales: $1286
+/- : down 17%, and short $157 of projected
Weather:Overcast and muggy. in the high 70's with occasional sun
Any Special events going on?:Easter
Who worked?:
Jason, Stephanie, Joel, ChristinaCL Julie hosted, Kaori FR, Jaoquin SA
Joaquin has the server bug. He asked me today how long it would take to get promoted. I asked him if he was speaking about himself or anyone. He said himself. I told him he is going to be in that position for a long time, he has a lot to learn. I didn't mean to be so blunt with him but I'm just real tired of people coming on as one position and immediately becoming bored with it and wanting to be a server. I later went back out and explained to him what I meant. Then I apologized for my directness, and blamed it on being from Jersey. I can't tell if he likes me or is afraid of me.
Also, I'm beginning to get very concerned. Clair and Lindsey both have been sending emails out since 10am this morning to get their shifts covered for tonight (which they have been) because they have been violently ill, vomiting, etc. Greg left earlier today and Daniel said he was feeling sick and vomited in the bathroom before he left. Something is going on. Food poisoning or something? Just FYI
Flow of Business, Cuts and Ticket Times:
What a slow slow day. Reminder: Next Easter, schedule accordingly and don't be afraid to make cuts early. Hell, we could have probably scheduled 3 servers and had been fine. I cut Jason at 1:15 and Stephanie at 2pm. And Joel at 2:40. Not much to talk about. It was so slow. Sushi bar saw about 4 guests all day. Party room had one table. Not much to report. Cut the host and Joaquin at 2:30 too
Any VIP's in? nope
Comps of note: nope
R&M needs?: nope
86'd items/ need more? nope
Projected Sales: $1443
TY Lunch Sales: $1286
+/- : down 17%, and short $157 of projected
Weather:Overcast and muggy. in the high 70's with occasional sun
Any Special events going on?:Easter
Who worked?:
Jason, Stephanie, Joel, ChristinaCL Julie hosted, Kaori FR, Jaoquin SA
Joaquin has the server bug. He asked me today how long it would take to get promoted. I asked him if he was speaking about himself or anyone. He said himself. I told him he is going to be in that position for a long time, he has a lot to learn. I didn't mean to be so blunt with him but I'm just real tired of people coming on as one position and immediately becoming bored with it and wanting to be a server. I later went back out and explained to him what I meant. Then I apologized for my directness, and blamed it on being from Jersey. I can't tell if he likes me or is afraid of me.
Also, I'm beginning to get very concerned. Clair and Lindsey both have been sending emails out since 10am this morning to get their shifts covered for tonight (which they have been) because they have been violently ill, vomiting, etc. Greg left earlier today and Daniel said he was feeling sick and vomited in the bathroom before he left. Something is going on. Food poisoning or something? Just FYI
Flow of Business, Cuts and Ticket Times:
What a slow slow day. Reminder: Next Easter, schedule accordingly and don't be afraid to make cuts early. Hell, we could have probably scheduled 3 servers and had been fine. I cut Jason at 1:15 and Stephanie at 2pm. And Joel at 2:40. Not much to talk about. It was so slow. Sushi bar saw about 4 guests all day. Party room had one table. Not much to report. Cut the host and Joaquin at 2:30 too
Any VIP's in? nope
Comps of note: nope
R&M needs?: nope
86'd items/ need more? nope
Saturday PM 4.19.14
LY Dinner Sales: $5336
Projected Sales: $6792
TY Dinner Sales:$7642
+/- : up 43% over LY, and $850 projected
For the day we ended up being 30% over LY!!!
Weather:pleasant. 70's during the day, 60s at night
Any Special events going on?:
Who worked?:
Alex, Stephanie, Naoto, Jason, Dusten CL. Julie and Krysten hosted, Jason SA, Hiroe FR
Jason SA did a fantastic job tonight! He was everywhere when we needed him to be, and he wasn't doing anything that was superfluous
Leary I'm adding this to the shift notes but can you please help me to make sure that everyone is ready for service and in preshift by 10 til. I will add it to the shift notes, but tonight not only was Naoto not even in uniform by 10 til but he had his art stuff all over the bench in the lobby and we were waiting for him to get ready. He was all over the place. I want everyone dressed and ready for service by the time preshift hits.
Flow of Business, Cuts and Ticket Times:
Busy from the start, right at 5pm and we were on a wait by 6pm, though it was a nicer progression than usual. Had 3 six-tops walk in, a few 5 tops and the rest. Everyone was consistently busy, and had a lot of first timers in tonight. I had a lot of tables order from me when I dropped food off, which isn't too unusual, but the quantity of tables that I took not only a few items orders from, but some I took complete orders from. It was odd. Ticket times at the sushi bar never got out of control despite the back log of tickets I saw line up against the printer at around 6pm, the guys back there seemed to push it all out easily. Might want to think about scheduling the 3rd man in a little earlier on Saturdays though. Toshi got in at 6pm and got right to work. The kitchen did okay too. We started to die down around 9 and were off a wait by then so I gave it until 9:30 to make any cuts. I cut Stephanie, Alex and 1 host at that time, not thinking we would get another pop. But we did . Two more 7-tops walked in a few minutes before 10pm and we were off to the races again. It was Dusten, Naoto, Jason and I and everyone was super helpful with each other. They hustled it out and we made it to close with the 3 of them intact.
Earlier in the night the kitchen got a ticket with 5 tempura mowrasi (totally butchering the spelling) and it took them about 35 minutes to get all of the orders out. Normally it would have been fine, but it was a table of 5 very older women and they all ordered it as their meal and expected it to come out all at the same time. Alex said they were getting cranky because some people were eating and some didn't have any food, I told her to wait and see how they were after they ate, maybe they were just hungry. They also ordered 5 LARGE sides of the honey wasabi aioli to dip their tempura in. Alex said she explained to them how we serve our food (small plate style) but they decided to disregard her. At the end, one of them started arguing with her about the aioli sides charge, even though Alex told them it was $1 a piece (she wasn't originally, but I told her to clear it with them to be safe, and the lady at the head of the table said it was fine) and then told Alex not to argue with her anymore or she would be "taking it out of her tip". On their way out I said bye and thank you, and the one woman told me "service was terrible" and I asked her how did she mean, and she went on and on about the plates not coming out together and they were one by one and a table that came in after her got their food before her, and on and on. I told her we are a tapas style restaurant, meaning all plates are intended to be shared and we have a very small kitchen and blah blah blah I went on my usual spiel about it. She just didn't want to hear it. Then she said, "Well we will NOT be back!" and I said, "Ok ma'am, well we're not for everyone" and that was that. They left making a scene, Lindsey said, as she was taking drink orders on the patio they came out squawking "I can't believe we had to pay for that!" They were crotchety old women who should have just went to Hyde Park Bar and Grill and got their chicken fried steaks and went on with their day. Can't win'em all I guess.
After that episode it was all smooth sailing. Everyone was happy, eating heartily, especially nigiri pieces! Stephanie had a table order 30 salmon nigiri pieces. I thought for sure that this would be the day that Take's head literally popped off his little shoulders and exploded into a million little pieces. But good news, it didn't! He handled it all very well. He was the busiest of everyone tonight, hustling his hands away.
Is there a reason we aren't keeping Midnight Sun's in the kitchen anymore? Is it because the cooler it broken? I hope that is the answer. I ran so many midnight suns back to the kitchen tonight, my feets hurt!
Any VIP's in?
Karen (regular)
We had a lot of first timers in.
Comps of note:
had 1 DNL on the farm salad, she said the greens were too bitter and the dressing too salty
R&M needs?:
86'd items/ need more?
We ran out of so much fish tonight, it was crazy!
We need:
Mex Coke
Izze Clementine
Dishwasher aprons
We are out of coffee- was that mentioned to anyone from the staff?
We are almost out of Iced tea Filters for the machine. If anyone is at Rest Depot anytime soon please pick up more. They're like coffee filters but they're way bigger
Projected Sales: $6792
TY Dinner Sales:$7642
+/- : up 43% over LY, and $850 projected
For the day we ended up being 30% over LY!!!
Weather:pleasant. 70's during the day, 60s at night
Any Special events going on?:
Who worked?:
Alex, Stephanie, Naoto, Jason, Dusten CL. Julie and Krysten hosted, Jason SA, Hiroe FR
Jason SA did a fantastic job tonight! He was everywhere when we needed him to be, and he wasn't doing anything that was superfluous
Leary I'm adding this to the shift notes but can you please help me to make sure that everyone is ready for service and in preshift by 10 til. I will add it to the shift notes, but tonight not only was Naoto not even in uniform by 10 til but he had his art stuff all over the bench in the lobby and we were waiting for him to get ready. He was all over the place. I want everyone dressed and ready for service by the time preshift hits.
Flow of Business, Cuts and Ticket Times:
Busy from the start, right at 5pm and we were on a wait by 6pm, though it was a nicer progression than usual. Had 3 six-tops walk in, a few 5 tops and the rest. Everyone was consistently busy, and had a lot of first timers in tonight. I had a lot of tables order from me when I dropped food off, which isn't too unusual, but the quantity of tables that I took not only a few items orders from, but some I took complete orders from. It was odd. Ticket times at the sushi bar never got out of control despite the back log of tickets I saw line up against the printer at around 6pm, the guys back there seemed to push it all out easily. Might want to think about scheduling the 3rd man in a little earlier on Saturdays though. Toshi got in at 6pm and got right to work. The kitchen did okay too. We started to die down around 9 and were off a wait by then so I gave it until 9:30 to make any cuts. I cut Stephanie, Alex and 1 host at that time, not thinking we would get another pop. But we did . Two more 7-tops walked in a few minutes before 10pm and we were off to the races again. It was Dusten, Naoto, Jason and I and everyone was super helpful with each other. They hustled it out and we made it to close with the 3 of them intact.
Earlier in the night the kitchen got a ticket with 5 tempura mowrasi (totally butchering the spelling) and it took them about 35 minutes to get all of the orders out. Normally it would have been fine, but it was a table of 5 very older women and they all ordered it as their meal and expected it to come out all at the same time. Alex said they were getting cranky because some people were eating and some didn't have any food, I told her to wait and see how they were after they ate, maybe they were just hungry. They also ordered 5 LARGE sides of the honey wasabi aioli to dip their tempura in. Alex said she explained to them how we serve our food (small plate style) but they decided to disregard her. At the end, one of them started arguing with her about the aioli sides charge, even though Alex told them it was $1 a piece (she wasn't originally, but I told her to clear it with them to be safe, and the lady at the head of the table said it was fine) and then told Alex not to argue with her anymore or she would be "taking it out of her tip". On their way out I said bye and thank you, and the one woman told me "service was terrible" and I asked her how did she mean, and she went on and on about the plates not coming out together and they were one by one and a table that came in after her got their food before her, and on and on. I told her we are a tapas style restaurant, meaning all plates are intended to be shared and we have a very small kitchen and blah blah blah I went on my usual spiel about it. She just didn't want to hear it. Then she said, "Well we will NOT be back!" and I said, "Ok ma'am, well we're not for everyone" and that was that. They left making a scene, Lindsey said, as she was taking drink orders on the patio they came out squawking "I can't believe we had to pay for that!" They were crotchety old women who should have just went to Hyde Park Bar and Grill and got their chicken fried steaks and went on with their day. Can't win'em all I guess.
After that episode it was all smooth sailing. Everyone was happy, eating heartily, especially nigiri pieces! Stephanie had a table order 30 salmon nigiri pieces. I thought for sure that this would be the day that Take's head literally popped off his little shoulders and exploded into a million little pieces. But good news, it didn't! He handled it all very well. He was the busiest of everyone tonight, hustling his hands away.
Is there a reason we aren't keeping Midnight Sun's in the kitchen anymore? Is it because the cooler it broken? I hope that is the answer. I ran so many midnight suns back to the kitchen tonight, my feets hurt!
Any VIP's in?
Karen (regular)
We had a lot of first timers in.
Comps of note:
had 1 DNL on the farm salad, she said the greens were too bitter and the dressing too salty
R&M needs?:
86'd items/ need more?
We ran out of so much fish tonight, it was crazy!
We need:
Mex Coke
Izze Clementine
Dishwasher aprons
We are out of coffee- was that mentioned to anyone from the staff?
We are almost out of Iced tea Filters for the machine. If anyone is at Rest Depot anytime soon please pick up more. They're like coffee filters but they're way bigger
Saturday, April 19, 2014
Saturday AM Recap 4/19/14
LY Lunch Sales:2178.60
Projected Sales:1896 (+253.50)
TY Lunch Sales:2149.50
+/- : -1%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny in the morning, overcast by the afternoon
Any Special events going on?: Reggie Fest and I'm sure lots of other things
Who worked?:
Lindsey, Anthony, Johnny, Sophia CL, Alex H, Kaori FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow day. We had 1 4-top, 1 2-top, and a 1-top come in before noon. After a very long slow start, we almost got full around 1. We never went on a wait, but we were full and steady from 1-215, and then slowed back down at the end. Ticket times were good. Pretty easy smooth shift.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:1896 (+253.50)
TY Lunch Sales:2149.50
+/- : -1%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny in the morning, overcast by the afternoon
Any Special events going on?: Reggie Fest and I'm sure lots of other things
Who worked?:
Lindsey, Anthony, Johnny, Sophia CL, Alex H, Kaori FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow day. We had 1 4-top, 1 2-top, and a 1-top come in before noon. After a very long slow start, we almost got full around 1. We never went on a wait, but we were full and steady from 1-215, and then slowed back down at the end. Ticket times were good. Pretty easy smooth shift.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
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