Written By: Elizabeth
LY Lunch Sales: $1895
Projected Sales: $2360
TY Lunch Sales: $2665
+/- : +41% LY and +$305 PS!
Lunch Covers: 140
Avg PPA: $19.04
LY Dinner Sales: $6419
Projected Sales: $6840
TY Dinner Sales: $6275
+/- : -2% LY and -$565 PS :(
Dinner Covers: 204
Avg PPA: $30.76
For the day we ended with $8940 in sales, 8% over LY and just $260 short PS
Weather: sun came out a little in the afternoon low 70s
Any Special events going on?:
Who worked?:
Lunch: Alex, Joel, Sayo, Lynn CL. Alley host, Jonathan SA, Krystin FR
Dinner: Sayo, Joel, Naoto, Clair, Sophia CL. Krystin & Alley Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty steady busy lunch. Went on a wait around noon I believe. This morning started off a little rocky with the circuit blowing and the drain clogging and just coming back from 2 days off to a bunch of stuff, so I was a little preoccupied during the beginning of the shift to appropriately comment on the shift itself other than, it was busy. Lynn racked up over $900 in sales, though she never seemed that busy. She did have the party room sat 2x however, and a few regulars in. So that helped. We were steady until 1:30 at which point I cut down to just Lynn, since the restaurant was rather full still and I didn't see a whole lot happening.
Dinner: Went on a wait by6:30 and got off the wait around 9:30. Cut Sayo & Joel at 9:30, and cut Naoto at 9:45, cut Clair at 10:30 but no new tables came in before closed. Cleared out by 11pm. The whole night ran really smoothly, even the staff was surprised at how well it ran. Nice to have those once and a while. But really the night went very smoothly. No bumps what.so.ever! The place cleared out well before 11pm with the exception of one lone table. But they were out by about 11:05. Sophia worked sushi bar tonight and rang about $1800 in sales. And she rocked it too. Never once was she weeded or need help. And she mentioned something that was very insightful and useful to me. She told me that everytime she got sat, she greeted them with set ups (plates, wasabi and ginger) and it saved her a ton of time. She said she never felt rushed or behind, and it allowed her to talk to her tables longer, thus getting better tips. So I've added it to the shift notes to encourage the staff to greet with a full set up at dinner. Only dinner does this really affect things. I don't think any table has ever come in for dinner and not needed share plates, or ginger and wasabi. There is always at least one item from the sushi bar, be it rolls or nigiri or sashimi. So I would like to encourage all dinner servers to take up this practice.
Specials?
3 Staff members that stood out (why/how):
- Alex was a rockstar this morning. Marilu was getting backed up at dish so Alex helped reorganize the dish pit since things were starting to be thrown around, and I also pitched in and helped.
-Clair was helping out a bit in her downtime and walking from the back A's she would pick up plates from other tables
- Sophia, as mentioned above, handled the sushi bar with ease.
Any VIP's in? John programmer at Alamo (mostly Fantastic Fest)
Comps& Void Detail:
quite a few bday desserts, voided katsuo Tataki for Joel, 86'd. Voided Toro Nigiri, misring, meant sashimi, FNF for John, Programmer at the Alamo, FNF this afternoon via Take. Owner Comp for Kayo's lunch, Makani for staff.
R&M needs?:
- kitchen printer circuit popped again- called electrician- this can't be a normal thing that occurs. Issue must be fixed. He'll be out on Wed 8am to add an additional circuit
-drain under dish pit clogged and overflowing- Take informed that the drain cover has been missing since Monday. Next time, as soon as we know it's gone we need to measure it and go to home depot for another one. I called out Clarke Kent plumbing since they were the only ones that could come out immediately, they snaked the drain. Cost us $189.
-ipad wasn't plugged in overnight (or it was?) and so the battery was super low- the cord didn't seem to be working so I text Kayo to grab a new one. Just something to keep your eye on when you plug it in.
86'd items/ need more?
Can someone please pick up some more brooms. Dusten broke one last week and we have since to replace it. I can always grab one if someone wants to let me know if that would be better.
Saturday, December 13, 2014
Thursday, December 11, 2014
Thursday PM 12/11/14 recap
Written By: Dusten
LY Dinner Sales:4254
Projected Sales: 5050
TY Dinner Sales: 5068
+/- : $18 over projected and up 19% from LY
Dinner Covers: 164
Avg PPA: 30.90
Weather: Cloudy and Cool. Humid. blah.
Any Special events going on?:
Who worked?: Joel, Naoto, Lindsey, Sayo, Sophia CL, Ally 1st Host, Krystin training Dena, Jason FR
Flow of Business, Cuts and Ticket Times: Tonight was jumping, although I feel we had many lingering tables. We went on wait before 7pm and stayed on for an hour. I cut Ally after that. We got another pop around 8:20 and went back on a wait until 9pm. I cut Joel and Naoto once everyone was sat. Lindsey was cut at 9:30 and Sayo at 9:45pm. We didn't have a food runner initially. Jason asked the servers what they'd rather have him do, food run or server assist. Food runner was a unanimous decision. Jason did plenty to help out up front as well. I felt pretty bad not being able to help out as much as I'm used to doing. There were a couple of times where my hand wouldn't let me do what I wanted to! But feel everyone did very well tonight and helped each other out.
Specials? 1 clam special, 1 poisson cru, 5x tsukiji set, 6x tsukiji carpaccio
3 Staff members that stood out (why/how):
-I had to remind Krystin to make Dena do things. Too often I saw K running around helping on the floor. I encouraged her to direct Dena to do those things. Krystin said she wanted to lead by example but I reminded her that Dena was there to learn, not just observe. Krystin just wants to show that she is a hard worker, but I don't think she is confident enough in herself to effectively train. I know she was the best available option and is plenty capable, but so timid when put on the spot. She did a great job once I stepped in, and I know Dena picked up a lot from her. I showed Dena a few things about drinks. I up-sold from a Kirin to an Asahi to a 1st time couple waiting for their party by going over the "big deal" about the Asahi on draft with her present. I hope she works out.
-Sayo toughed it out tonight. She said she wasn't feeling well, but really did a good job. She has become a solid server and a good team player.
-Again it is hard to single people out when no one flubbed up and everyone pulled together to get the job done.
Any VIP's in? some regulars. A friend of mine Theresa came in with a couple of her girlfriends. Their first visit, her second. She first came in months ago for lunch.
Comps& Void Detail: Amidst the chaos of the transition from no food runner to Jason taking over, a gyoza ticket was stabbed but not ran. The table had gotten everything else and were perfectly understanding of the situation, but I felt a recovery discount was appropriate.
Void 2x hama-toro nigiri, guest changed mind before they were made. $4 in come bucks for 4 separate seaweed salads rang in during happy hour, but didn't ring in at happy hour rate. Voided 2 tonpei-yakis for a table- they were full and the food wasn't yet made. Voided a Zoe mis-ring.
FNF to Theresa- they took good care of Sayo (and vice versa). There was a miso soup that I voided that didn't get made.
R&M needs?:
-Seaweed salad button for happy hour need attention for reasons mentioned above.
-Jason actually brought the need for a separate button to ring in green tea ice cream. I know it isn't on the dessert menu, but people still ask for it. California Rolls and Ankimo/Katsuo nigiri aren't on our menus either but we have buttons for them as well.
-Maybe an update for the Kome Last Call cards? Sophia was fielding questions about the Rahr and Sons tonight...
-There's a chair in the office that had a bolt fall out of it. The bolt is beneath the computer monitor.
86'd items/ need more? quail eggs
LY Dinner Sales:4254
Projected Sales: 5050
TY Dinner Sales: 5068
+/- : $18 over projected and up 19% from LY
Dinner Covers: 164
Avg PPA: 30.90
Weather: Cloudy and Cool. Humid. blah.
Any Special events going on?:
Who worked?: Joel, Naoto, Lindsey, Sayo, Sophia CL, Ally 1st Host, Krystin training Dena, Jason FR
Flow of Business, Cuts and Ticket Times: Tonight was jumping, although I feel we had many lingering tables. We went on wait before 7pm and stayed on for an hour. I cut Ally after that. We got another pop around 8:20 and went back on a wait until 9pm. I cut Joel and Naoto once everyone was sat. Lindsey was cut at 9:30 and Sayo at 9:45pm. We didn't have a food runner initially. Jason asked the servers what they'd rather have him do, food run or server assist. Food runner was a unanimous decision. Jason did plenty to help out up front as well. I felt pretty bad not being able to help out as much as I'm used to doing. There were a couple of times where my hand wouldn't let me do what I wanted to! But feel everyone did very well tonight and helped each other out.
3 Staff members that stood out (why/how):
-I had to remind Krystin to make Dena do things. Too often I saw K running around helping on the floor. I encouraged her to direct Dena to do those things. Krystin said she wanted to lead by example but I reminded her that Dena was there to learn, not just observe. Krystin just wants to show that she is a hard worker, but I don't think she is confident enough in herself to effectively train. I know she was the best available option and is plenty capable, but so timid when put on the spot. She did a great job once I stepped in, and I know Dena picked up a lot from her. I showed Dena a few things about drinks. I up-sold from a Kirin to an Asahi to a 1st time couple waiting for their party by going over the "big deal" about the Asahi on draft with her present. I hope she works out.
-Sayo toughed it out tonight. She said she wasn't feeling well, but really did a good job. She has become a solid server and a good team player.
-Again it is hard to single people out when no one flubbed up and everyone pulled together to get the job done.
Any VIP's in? some regulars. A friend of mine Theresa came in with a couple of her girlfriends. Their first visit, her second. She first came in months ago for lunch.
Comps& Void Detail: Amidst the chaos of the transition from no food runner to Jason taking over, a gyoza ticket was stabbed but not ran. The table had gotten everything else and were perfectly understanding of the situation, but I felt a recovery discount was appropriate.
Void 2x hama-toro nigiri, guest changed mind before they were made. $4 in come bucks for 4 separate seaweed salads rang in during happy hour, but didn't ring in at happy hour rate. Voided 2 tonpei-yakis for a table- they were full and the food wasn't yet made. Voided a Zoe mis-ring.
FNF to Theresa- they took good care of Sayo (and vice versa). There was a miso soup that I voided that didn't get made.
R&M needs?:
-Seaweed salad button for happy hour need attention for reasons mentioned above.
-Jason actually brought the need for a separate button to ring in green tea ice cream. I know it isn't on the dessert menu, but people still ask for it. California Rolls and Ankimo/Katsuo nigiri aren't on our menus either but we have buttons for them as well.
-Maybe an update for the Kome Last Call cards? Sophia was fielding questions about the Rahr and Sons tonight...
-There's a chair in the office that had a bolt fall out of it. The bolt is beneath the computer monitor.
86'd items/ need more? quail eggs
Thursday AM 12/11/14
Written By: Leary
LY Lunch Sales: $2435
Projected Sales: $2290
TY Lunch Sales: $2088.80
+/- : -$346.20 -14%
Lunch Covers: 80
Avg PPA: $24.29
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather:
Cloudy and mild
Any Special events going on?:
Who worked?:
Johnny, Kate, Krystin, Lynn, Junko w/ Stephanie, Jason w/ Sigele, Johnathon
Flow of Business, Cuts and Ticket Times:
It seemed pretty mellow for a Thursday. We slowly filled up at went on a 3 table wait around 1230, but then half the tables quickly cleared out. We almost filled up again around 1, but it just stayed steady until close. Ticket times were good. Hit about 25 minutes at the busiest point. 2 on at 110, 1 at 140. Cut Junko and Stephanie at 145.
Specials?
3 Staff members that stood out (why/how):
Jason was extremely thorough and attentive with his train. It was great to see.
Lynn solid as always
Sigele with another really awesome train. She was a great hire.
Any VIP's in?
Steve the Lunch Time Baller
Comps& Void Detail:
Kome bucks for bento box lunch prize
training comps
3 voids for misrings
emp day off for Joseph
R&M needs?:
I've been having some issues with gift cards.Yesterday Lynn adjusted a tip and accidentally hit $15.00 instead of $1.50 she tried to go back and adjust it, but the computer said no record found. It wouldn't even allow me to re-open the check. Weird. Today I tried to sell a gift card, and the computer kept giving me an error about being unable to find the number on record. I checked with the servers to make sure I was doing I right, and Lynn sold 2 cards yesterday so not sure what changed. I ended up selling the customer Kome bucks, and wrote Gift Card on them. People we still able to redeem gift cards today at least. Elizabeth, who would I contact about this? Future POS or is a merchant service?
86'd items/ need more?
LY Lunch Sales: $2435
Projected Sales: $2290
TY Lunch Sales: $2088.80
+/- : -$346.20 -14%
Lunch Covers: 80
Avg PPA: $24.29
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:
Weather:
Cloudy and mild
Any Special events going on?:
Who worked?:
Johnny, Kate, Krystin, Lynn, Junko w/ Stephanie, Jason w/ Sigele, Johnathon
Flow of Business, Cuts and Ticket Times:
It seemed pretty mellow for a Thursday. We slowly filled up at went on a 3 table wait around 1230, but then half the tables quickly cleared out. We almost filled up again around 1, but it just stayed steady until close. Ticket times were good. Hit about 25 minutes at the busiest point. 2 on at 110, 1 at 140. Cut Junko and Stephanie at 145.
Specials?
3 Staff members that stood out (why/how):
Jason was extremely thorough and attentive with his train. It was great to see.
Lynn solid as always
Sigele with another really awesome train. She was a great hire.
Any VIP's in?
Steve the Lunch Time Baller
Comps& Void Detail:
Kome bucks for bento box lunch prize
training comps
3 voids for misrings
emp day off for Joseph
R&M needs?:
I've been having some issues with gift cards.Yesterday Lynn adjusted a tip and accidentally hit $15.00 instead of $1.50 she tried to go back and adjust it, but the computer said no record found. It wouldn't even allow me to re-open the check. Weird. Today I tried to sell a gift card, and the computer kept giving me an error about being unable to find the number on record. I checked with the servers to make sure I was doing I right, and Lynn sold 2 cards yesterday so not sure what changed. I ended up selling the customer Kome bucks, and wrote Gift Card on them. People we still able to redeem gift cards today at least. Elizabeth, who would I contact about this? Future POS or is a merchant service?
86'd items/ need more?
Health Inspection 12/10/14
Details of Health Inspection 12/10/14
Things we were counted off for:
-Temps in the fry station (10 points)
Rice warmer wasn't on, Tomatoes were not properly on ice
-Employees drinks improperly stored in Kitchen & Sushi Bar (4 points)
Unopened Gatorade bottles in prep cooler, coke bottle in fry station prep cooler, drinks on same shelf as food behind sushi bar
-Sanitizing solution too weak in dish washer (3 points)
Autochlor should be out today to check levels
- Spatulas in improper storage (3 points)
Things she let us slide on, but warned she would mark off next time:
-Dishwasher not washing hands between tasks
I tried to explain to Marilu before we got popped for it, but my spanish is lacking and she washed her hands in the dish sink instead the hand washing sink.
-Food bins need cleaning (Bustubs holding prep items in the fridge, bins with bulk items)
-Mold in the ice machine
-Time as control items
Eel, shrimp, and softshell were not marked with a time. Also with need all of our "time as control" items listed on a laminated card that also briefly outlines prepping procedures.
Things we were counted off for:
-Temps in the fry station (10 points)
Rice warmer wasn't on, Tomatoes were not properly on ice
-Employees drinks improperly stored in Kitchen & Sushi Bar (4 points)
Unopened Gatorade bottles in prep cooler, coke bottle in fry station prep cooler, drinks on same shelf as food behind sushi bar
-Sanitizing solution too weak in dish washer (3 points)
Autochlor should be out today to check levels
- Spatulas in improper storage (3 points)
Things she let us slide on, but warned she would mark off next time:
-Dishwasher not washing hands between tasks
I tried to explain to Marilu before we got popped for it, but my spanish is lacking and she washed her hands in the dish sink instead the hand washing sink.
-Food bins need cleaning (Bustubs holding prep items in the fridge, bins with bulk items)
-Mold in the ice machine
-Time as control items
Eel, shrimp, and softshell were not marked with a time. Also with need all of our "time as control" items listed on a laminated card that also briefly outlines prepping procedures.
Wednesday 12/10/14
Written By: Leary
I came home to finish this blog, and my computer decided to die. Sounds like the hard drive has retired. I was wanting to write about the details of health inspection, but because I'm doing this on my phone now, I will blog about it in the morning. Long story short we passed with an 80. We lost points on very preventable things. The inspector let us slide on a handful of infractions. Had she marked us off we would have had a borderline score. Will go into more detail tomorrow.
LY Lunch Sales: $1558
Projected Sales: $1704
TY Lunch Sales: $1778
+/- : + 220.75 +14%
Lunch Covers: 74
Avg PPA: $24.04
LY Dinner Sales: $4293
Projected Sales: $4550
TY Dinner Sales: $4834.15
+/- : +$541.15 +13%
Dinner Covers: 137
Avg PPA: $34.99
Weather: A little chilly and cloudy in the afternoon, the evening stayed chilly with a little bit of rain.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Jason, Lynn, Johnathon, Mandy, Junko w/ Stephanie
Dinner: Krystin, Naoto, Stephanie, Kate, Sophia, Kaori, Hiroe w/ Sigele, Mandy w/ Dena
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow at first, but the health inspector came in a little after noon and the pop hit right then. It slowed things down of course, but considering the circumstances they handled the business very well. The process ended around 1:45 so no cuts were made until the end of the shift.
Dinner:
I came home to finish this blog, and my computer decided to die. Sounds like the hard drive has retired. I was wanting to write about the details of health inspection, but because I'm doing this on my phone now, I will blog about it in the morning. Long story short we passed with an 80. We lost points on very preventable things. The inspector let us slide on a handful of infractions. Had she marked us off we would have had a borderline score. Will go into more detail tomorrow.
LY Lunch Sales: $1558
Projected Sales: $1704
TY Lunch Sales: $1778
+/- : + 220.75 +14%
Lunch Covers: 74
Avg PPA: $24.04
LY Dinner Sales: $4293
Projected Sales: $4550
TY Dinner Sales: $4834.15
+/- : +$541.15 +13%
Dinner Covers: 137
Avg PPA: $34.99
Weather: A little chilly and cloudy in the afternoon, the evening stayed chilly with a little bit of rain.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Jason, Lynn, Johnathon, Mandy, Junko w/ Stephanie
Dinner: Krystin, Naoto, Stephanie, Kate, Sophia, Kaori, Hiroe w/ Sigele, Mandy w/ Dena
Flow of Business, Cuts and Ticket Times:
Lunch was pretty mellow at first, but the health inspector came in a little after noon and the pop hit right then. It slowed things down of course, but considering the circumstances they handled the business very well. The process ended around 1:45 so no cuts were made until the end of the shift.
Dinner:
Had a good flow of business tonight. Got an early pop around 615, and went on a 45 minute wait. Then came off a wait for a little bit around 730 and went back up to a 45 minute pop around 8. Stayed busy until about 945. Ticket times were solid. Lots of good teamwork with the servers. Went 4 on at 830, 2 on at 915.
Specials?
86'd items/ need more?
Ran the Oden special tonight. Had a contest, and sold out the 11 orders prepped.
3 Staff members that stood out (why/how):
3 Staff members that stood out (why/how):
Kaori wax an awesome SA! Every time I'd go to bus a table and she beat me there.
Kate for pushing specials, and winning the contest.
Sigele for being extremely proficient and confident on a first train.
Any VIP's in?
Carlos & Rachel, Dusten and a couple of friends came in for dinner and did it up right
Comps& Void Detail:
Any VIP's in?
Carlos & Rachel, Dusten and a couple of friends came in for dinner and did it up right
Comps& Void Detail:
Comped 3 ankimo pieces because the customer marked the wrong box.
Emp day off for Dusten.
Kome bucks for Kate that won the Oden contest
Lots of training comps
R&M needs?:
Asahi tap handle was leaking and then exploded all over me tonight. I took everything apart and reattached it. It seem to work ok, but I think the handle might need to be replaced soon. I'll contact Ben E Keith tomorrow.
Lost points on the health inspection for the sanitizer being way too light in the dish machine. Called autochlor, and they told me how to improve the sanitizer amount. A tech will be out here tomorrow to ensure levels are correct.
86'd items/ need more?
Wycliffe. Should be getting more tomorrow.
Tuesday, December 9, 2014
Tuesday 12.09.14
Written By: Elizabeth
LY Lunch Sales: $2001
Projected Sales: $2102
TY Lunch Sales: $1662
+/- : -17% LY and -$440 PS. Yikes.
Lunch Covers: 99
Avg PPA: $16.79
LY Dinner Sales: $4231
Projected Sales: $4414
TY Dinner Sales: $4202
+/- : +1% LY and -$212 PS
Dinner Covers:155
Avg PPA: $27.11
For the day we ended -6% LY and short $652 PS
Weather: Sunny and mid 60's.
Any Special events going on?: nope
Who worked?:
Lunch: Clair, Alex, Krystin, Kate CL. Junko Host, Kaori FR, Amanda SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty slow day compared to this day last year! I read the notes from this Tuesday last year and we were steady busy all day. Today was not that day. We were slow to start, never completely filled up, and around 1pm it slowed down, then picked up a little bit but not enough to be too concerned about. I went 2 on at 1pm and Kate and Krystin handled the small pop just fine. Never had too many tables to overwhelm them.
The only issue we encountered was with a long edamame. The reason I'm mentioning it is because we have been having troubles getting edamame out in a timely manner. Vince suggested having the servers put it on it's own separate ticket, so we'll start doing that and see how it goes. Hopefully that is the remedy.
Dinner: very much different than both last night and this afternoon. We were slow to start but once we got rolling it was pretty steady. Had maybe two tables wait maybe 15 minutes but that was it. Otherwise it was a steady flow of business from about 7:30-9pm. I cut Clair and Kate around 8:30 when I thought it was starting to die down, but we still had quite a few more tables walk in after that so I held off cutting any more until after 9. Then I cut Krystin around 9:10 and went down to just Alex at 9:30. It was a ladies night at Kome and we were all working well together.
The Bank should be fine until Friday- I will go to the bank on my way in if someone could text me the balance that morning.
*Random note: Bailey from Birds Barbershop will be in sometime this week to do some trade with us. The GC's are already preloaded and on the computer monitor.
Specials?
Clams:
3 Staff members that stood out (why/how):
*Hired another new hire. This makes 3 new hires and we're fully staffed! woohoo! Recap: Dena for host, Stephanie for part time host, and Sigele for FR/SA. Good to go folks. These ladies seem really solid too. No more flaking out.
*Kate took it upon herself to organize the reach in beverage cooler this evening, pointing out that there are two open milks, one of which is about to expire. Nice initiative from her though.
*No SA on tonight meant teamwork. Ruthy was training Stephanie but was still all over the dining room. Hope she has that vigor when she returns from her trip.
Any VIP's in?
Some lunch regulars were in today, but no one that I know enough to mention their names. All familiar faces that I always greet and check in with and invite back, but I've known long enough that it's been too long to ask their name.
Dinner: Bill Norris (Bev Director Alamo), Scott Hirschal (ELM Group), New hire Sigele had already had plans on coming in for dinner with her parents for her birthday,
Comps& Void Detail:
Kit.Error for Edamame B3 (Long ticket 25 minutes),
DNL for Kaki Fry A2, Void Gls Shining Prince meant to hit bottle. Bday Camembert for Sigele & Emp day off for her as well. FNF bought some pieces for Bill Norris & his wife, as well as Scott Hirschal and his family. I also rang in a carafe of hot sake for the kitchen and comp'd it to promo since it was for a special.
R&M needs?:
Patrick never came out over the weekend. I was giving him until today but still never saw him. I will text him again tomorrow to get him to come out and double check our wiring. There is something going on with the outside lights as well, random ones will go out from time to time and the bulb is not out.
*Custom Sign came and fixed the sign today. No more peeling letters.
*Thermal paper will arrive tomorrow.
86'd items/ need more?
LY Lunch Sales: $2001
Projected Sales: $2102
TY Lunch Sales: $1662
+/- : -17% LY and -$440 PS. Yikes.
Lunch Covers: 99
Avg PPA: $16.79
LY Dinner Sales: $4231
Projected Sales: $4414
TY Dinner Sales: $4202
+/- : +1% LY and -$212 PS
Dinner Covers:155
Avg PPA: $27.11
For the day we ended -6% LY and short $652 PS
Weather: Sunny and mid 60's.
Any Special events going on?: nope
Who worked?:
Lunch: Clair, Alex, Krystin, Kate CL. Junko Host, Kaori FR, Amanda SA
Dinner:
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty slow day compared to this day last year! I read the notes from this Tuesday last year and we were steady busy all day. Today was not that day. We were slow to start, never completely filled up, and around 1pm it slowed down, then picked up a little bit but not enough to be too concerned about. I went 2 on at 1pm and Kate and Krystin handled the small pop just fine. Never had too many tables to overwhelm them.
The only issue we encountered was with a long edamame. The reason I'm mentioning it is because we have been having troubles getting edamame out in a timely manner. Vince suggested having the servers put it on it's own separate ticket, so we'll start doing that and see how it goes. Hopefully that is the remedy.
Dinner: very much different than both last night and this afternoon. We were slow to start but once we got rolling it was pretty steady. Had maybe two tables wait maybe 15 minutes but that was it. Otherwise it was a steady flow of business from about 7:30-9pm. I cut Clair and Kate around 8:30 when I thought it was starting to die down, but we still had quite a few more tables walk in after that so I held off cutting any more until after 9. Then I cut Krystin around 9:10 and went down to just Alex at 9:30. It was a ladies night at Kome and we were all working well together.
The Bank should be fine until Friday- I will go to the bank on my way in if someone could text me the balance that morning.
*Random note: Bailey from Birds Barbershop will be in sometime this week to do some trade with us. The GC's are already preloaded and on the computer monitor.
Specials?
Clams:
3 Staff members that stood out (why/how):
*Hired another new hire. This makes 3 new hires and we're fully staffed! woohoo! Recap: Dena for host, Stephanie for part time host, and Sigele for FR/SA. Good to go folks. These ladies seem really solid too. No more flaking out.
*Kate took it upon herself to organize the reach in beverage cooler this evening, pointing out that there are two open milks, one of which is about to expire. Nice initiative from her though.
*No SA on tonight meant teamwork. Ruthy was training Stephanie but was still all over the dining room. Hope she has that vigor when she returns from her trip.
Any VIP's in?
Some lunch regulars were in today, but no one that I know enough to mention their names. All familiar faces that I always greet and check in with and invite back, but I've known long enough that it's been too long to ask their name.
Dinner: Bill Norris (Bev Director Alamo), Scott Hirschal (ELM Group), New hire Sigele had already had plans on coming in for dinner with her parents for her birthday,
Comps& Void Detail:
Kit.Error for Edamame B3 (Long ticket 25 minutes),
DNL for Kaki Fry A2, Void Gls Shining Prince meant to hit bottle. Bday Camembert for Sigele & Emp day off for her as well. FNF bought some pieces for Bill Norris & his wife, as well as Scott Hirschal and his family. I also rang in a carafe of hot sake for the kitchen and comp'd it to promo since it was for a special.
R&M needs?:
Patrick never came out over the weekend. I was giving him until today but still never saw him. I will text him again tomorrow to get him to come out and double check our wiring. There is something going on with the outside lights as well, random ones will go out from time to time and the bulb is not out.
*Custom Sign came and fixed the sign today. No more peeling letters.
*Thermal paper will arrive tomorrow.
86'd items/ need more?
Monday, December 8, 2014
Monday 12.08.14
Written By: Yours Truly, Elizabeth.
LY Lunch Sales: $1524
Projected Sales: $1680
TY Lunch Sales: $1600
+/- : +5% LY and -$80 PS
Lunch Covers: 88
Avg PPA: $18.81
LY Dinner Sales: $3424
Projected Sales: $3870
TY Dinner Sales: $3893
+/- : +14% LY and +$23 PS!
Dinner Covers: 143
Avg PPA: $27.22
For the day we ended up 11% over LY and $57 short PS
Weather: overcast morning, low 70's day, 50's night.
Any Special events going on?:
Who worked?:
Lunch: Mandy, Krystin, Alex, Kate CL. Hiroe FR. Sent Junko & Jason home early. See below.
Dinner: Joel, Clair, Stephanie, Camacho, Dusten CL. Ruthy host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Today was a very special day. A water main on Harmon bust, so around 11:45 we had no water. I called the water company and asked what was going on and they told me they were trying to contain it but our water would be off for at least an hour. With no water, we can no legally open, nor can we really operate anyway, so there was a 7 top waiting in the lobby I had to break the bad news to, then post a sign saying we had to close for the afternoon due to the water main break. The water came back on at 12:21, however I had already sent Junko and Jason home since I didn't think we would be able to reopen. So we were fully staffed, then I shot myself in the foot and were understaffed. I tore the sign off the door and chased down a couple that was leaving and had them come back and they were so excited. Lunch ended up being such a strange shift after that. We never got too busy afterwards, and I didn't know what to expect so I didn't make cuts until 1:15, and at 1:30 went down to just Kate and Alex. Also, Pandora for some reason went back to regular pandora and had Ads playing on it, so since I didn't know Take's itunes password and couldn't update the credit card, we just used Mandy's spotify account. We would have used mine but, oh, I forgot my phone at home.
During all of this I had Stephanie come in for her Orientation, she'll be back in tomorrow at 4:30 for her first training shift with Ruthy, then she'll be in Wed and Thurs AM to train with Junko.
I also had interviews this afternoon. Hired a girl named Dena, who seems really nice and very smart. She is coming in tomorrow at 10:30 for her orientation, then begins training Wed PM at 4:30 with Mandy and then Thursday PM she will open with Alley but then train with Krystin when she gets here at 6pm. Dusten, please see to it that Krystin trains her when she arrives, since Alley is still very new.
These two ladies should help fill the gaps in the schedule for next week. Phew!!!
Dinner: Dinner was less eventful than lunch, but just as slow. We went on a brief wait around 7:30 for a few tables, but nothing crazy. It was slow enough that I could pop out on the floor for a little while, check on things, then sit at the desk and get some work done, then pop back out on the floor, etc. I kept waiting for a bigger pop but nothing happened. Went 2 on at 8:45, and 1 on at 9:30. I cut Ruthy at 9:30 too. I believe the last table came in before that because I didn't seat anyone after that. Yeah. Mellow mellow mellow.
Specials?
3 Staff members that stood out (why/how):
*Kate, again being super helpful. Mandy was great at bussing tables today and helping all around, and Krystin did a great job of keeping an eye on the host stand when I wasn't there.
*Stephanie was helping bus other tables in her downtime tonight. Dusten was helping a bunch too. teamwork 123!
Any VIP's in?
Lunch: Shane of Glazers, Kaila of Serendipity, The group from Blackstar Co-op were the 7 top I had to tell we were closed to. Tarra and Kelvin, Lindsey & Dan, Nagisa, Echo.
Comps& Void Detail:
Lunch: FNF for Kaila, Kome bucks for Lindsey, Makani for some of the ladies. Had to DNL a Miso Ramen for Echo of all people! She came in for lunch, first she stood in the service station and asked to order from me. i asked if she worked today and she said no, so I said she could sit at the sushi bar and order like a regular guest. She ordered the miso ramen from Alex, when it came out she said it was missing the kim chi and the pork belly. Alex said no that's the spicy tonkotsu, and she said that that is what she wanted, not the other one. So Alex re-rang it and I comp'd it to DNL. Had another lady order a Miso Ramen and changed her mind after it was made, so had another DNL. Then a void for a side of white rice.
Dinner:
R&M needs?:
Leaky toilet has been fixed. It had to be reset. It smelled gross too. The Custom sign guys will be here tomorrow or Wednesday to repair the lettering`
86'd items/ need more?
I need to check the trailer in the morning for more service station printer paper. Otherwise I need to order some.
LY Lunch Sales: $1524
Projected Sales: $1680
TY Lunch Sales: $1600
+/- : +5% LY and -$80 PS
Lunch Covers: 88
Avg PPA: $18.81
LY Dinner Sales: $3424
Projected Sales: $3870
TY Dinner Sales: $3893
+/- : +14% LY and +$23 PS!
Dinner Covers: 143
Avg PPA: $27.22
For the day we ended up 11% over LY and $57 short PS
Weather: overcast morning, low 70's day, 50's night.
Any Special events going on?:
Who worked?:
Lunch: Mandy, Krystin, Alex, Kate CL. Hiroe FR. Sent Junko & Jason home early. See below.
Dinner: Joel, Clair, Stephanie, Camacho, Dusten CL. Ruthy host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Today was a very special day. A water main on Harmon bust, so around 11:45 we had no water. I called the water company and asked what was going on and they told me they were trying to contain it but our water would be off for at least an hour. With no water, we can no legally open, nor can we really operate anyway, so there was a 7 top waiting in the lobby I had to break the bad news to, then post a sign saying we had to close for the afternoon due to the water main break. The water came back on at 12:21, however I had already sent Junko and Jason home since I didn't think we would be able to reopen. So we were fully staffed, then I shot myself in the foot and were understaffed. I tore the sign off the door and chased down a couple that was leaving and had them come back and they were so excited. Lunch ended up being such a strange shift after that. We never got too busy afterwards, and I didn't know what to expect so I didn't make cuts until 1:15, and at 1:30 went down to just Kate and Alex. Also, Pandora for some reason went back to regular pandora and had Ads playing on it, so since I didn't know Take's itunes password and couldn't update the credit card, we just used Mandy's spotify account. We would have used mine but, oh, I forgot my phone at home.
During all of this I had Stephanie come in for her Orientation, she'll be back in tomorrow at 4:30 for her first training shift with Ruthy, then she'll be in Wed and Thurs AM to train with Junko.
I also had interviews this afternoon. Hired a girl named Dena, who seems really nice and very smart. She is coming in tomorrow at 10:30 for her orientation, then begins training Wed PM at 4:30 with Mandy and then Thursday PM she will open with Alley but then train with Krystin when she gets here at 6pm. Dusten, please see to it that Krystin trains her when she arrives, since Alley is still very new.
These two ladies should help fill the gaps in the schedule for next week. Phew!!!
Dinner: Dinner was less eventful than lunch, but just as slow. We went on a brief wait around 7:30 for a few tables, but nothing crazy. It was slow enough that I could pop out on the floor for a little while, check on things, then sit at the desk and get some work done, then pop back out on the floor, etc. I kept waiting for a bigger pop but nothing happened. Went 2 on at 8:45, and 1 on at 9:30. I cut Ruthy at 9:30 too. I believe the last table came in before that because I didn't seat anyone after that. Yeah. Mellow mellow mellow.
Specials?
3 Staff members that stood out (why/how):
*Kate, again being super helpful. Mandy was great at bussing tables today and helping all around, and Krystin did a great job of keeping an eye on the host stand when I wasn't there.
*Stephanie was helping bus other tables in her downtime tonight. Dusten was helping a bunch too. teamwork 123!
Any VIP's in?
Lunch: Shane of Glazers, Kaila of Serendipity, The group from Blackstar Co-op were the 7 top I had to tell we were closed to. Tarra and Kelvin, Lindsey & Dan, Nagisa, Echo.
Comps& Void Detail:
Lunch: FNF for Kaila, Kome bucks for Lindsey, Makani for some of the ladies. Had to DNL a Miso Ramen for Echo of all people! She came in for lunch, first she stood in the service station and asked to order from me. i asked if she worked today and she said no, so I said she could sit at the sushi bar and order like a regular guest. She ordered the miso ramen from Alex, when it came out she said it was missing the kim chi and the pork belly. Alex said no that's the spicy tonkotsu, and she said that that is what she wanted, not the other one. So Alex re-rang it and I comp'd it to DNL. Had another lady order a Miso Ramen and changed her mind after it was made, so had another DNL. Then a void for a side of white rice.
Dinner:
R&M needs?:
Leaky toilet has been fixed. It had to be reset. It smelled gross too. The Custom sign guys will be here tomorrow or Wednesday to repair the lettering`
86'd items/ need more?
I need to check the trailer in the morning for more service station printer paper. Otherwise I need to order some.
Sunday, December 7, 2014
Sunday 12/7/14 recap
Written By: Dusten
LY Lunch Sales: 2062
Projected Sales: 2204
TY Lunch Sales: 2142
+/- : -$62 shy of projected and up from LY by 4%
Lunch Covers: 119
Avg PPA: $18
LY Dinner Sales: 3606
Projected Sales: 4161
TY Dinner Sales: 4343
+/- :beat projected by 182 and up from LY by 20%
Dinner Covers: 159
Avg PPA: 27.31
Weather: overcast and chilly
Any Special events going on?: Graduation weekend for the largest public university in the USA.
Who worked?:
AM: Joel, Sayo, Amanda, Clair CL, Ruthie Host, Jason SA.
PM: Joel, Stephanie, Clair, Kate, Camacho,
Flow of Business, Cuts and Ticket Times: Lunch had a good pace to it... although I have been working some slow lunches lately. We didn't go on wait at all as far as I knoesw. We had people walking in right up until the end and Clair wasn't able to leave until 3:45pm I cut Joel at 1:45pm, Sayo at 2:15 and Amanda at 2:30.
Dinner started out strong... 35 covers in the first 10 minutes of being open. A few large tables walked in. Our reservation cancelled but we had more than a couple 6-tops to take up the space. We went on wait at 6:20pm and off sometime after 8pm. Maybe went on a brief wait again, but pretty much died off at 8:30pm. There was an edamame that was beat out to a table by a mango avocado roll and a croquette that were all rung in at the same time. It didn't seem to get the table upset or anything, and I've had that happen plenty of times. I just reminded the server to use the "AS APP" button to be clear with the kitchen. Aside from that, nothing out of control. I cut Joel and Clair at 8:30pm, Kate at 9pm and Stephanie at 9:30pm.
Specials? AM: 9 bento
PM: 5 apple pies, 2 sata andagi, 1 clam, 9 poisson cru, 1 tsukiji set, 8 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Ixchel decided to tender her resignation effective immediately and without notice of any kind. Getting pretty sick of this happening. I guess that goes without saying, but with the number and frequency of people jumping ship, I can't help but turn inward and wonder if there is any common thread with all of the quitters. No implications or ideas on my part. Just wondering aloud to the group.
-Jason went above and beyond for sure today. I did my best to run all of the food, but he was always ready and willing to help.
-Amanda and Jason were the only ones I saw helping to run food regularly. I didn't really mention helping out with food running. I was perfectly comfortable with doing everything, but it was nice to see that some would help out when they could. I also think it's odd they have perfectly opposite backgrounds and approaches to service. Jason had no restaurant experience and Mandy came from a fine dining establishment. I guess it all comes down to work ethic.
-Ally did a good job at the host stand. She definitely needs more work with the drinks. It is good that she isn't afraid to ask questions. I feel she will continue to provide exemplary service the more she learns.
-I've heard servers gripe a little about Kaori, but I don't see it. I think she is plenty quick enough. Certainly there is room for improvement but, she never stops moving. I never see her standing around, which is more than I can say for myself and the other servers.
-I can't really gripe or overly commend anyone else. All the servers did well tonight. It was a relief to have a full FOH staff.
Any VIP's in? AM: Tebi of Saigon le Vendeur and his family... it actually looked to be his girlfriend and sister and their mom. Good man. Sayo's brother and his girlfriend. There were other lunch regulars.
PM: Kindo-San, Rachel & Carlos, there were some others that Kate knew but I didn't.
Comps& Void Detail: A shumai was comped because of long ticket time. I guess the ticket got looked over. The guests were fine, but it did take over a half hour, with every other thing they'd ordered to arrive before the shumai they ordered first. I voided 4x aji nigiri. We had temporarily run out.
Miso soup voided- misring.
R&M needs?: Camacho pointed out the sake cocktail ingredients... the lime juice and such ought to be dated. I did those and then noticed the lemons, the negi, radishes and plenty other things probably ought to be labeled and dated as well...?
86'd items/ need more?
LY Lunch Sales: 2062
Projected Sales: 2204
TY Lunch Sales: 2142
+/- : -$62 shy of projected and up from LY by 4%
Lunch Covers: 119
Avg PPA: $18
LY Dinner Sales: 3606
Projected Sales: 4161
TY Dinner Sales: 4343
+/- :beat projected by 182 and up from LY by 20%
Dinner Covers: 159
Avg PPA: 27.31
Weather: overcast and chilly
Any Special events going on?: Graduation weekend for the largest public university in the USA.
Who worked?:
AM: Joel, Sayo, Amanda, Clair CL, Ruthie Host, Jason SA.
PM: Joel, Stephanie, Clair, Kate, Camacho,
Flow of Business, Cuts and Ticket Times: Lunch had a good pace to it... although I have been working some slow lunches lately. We didn't go on wait at all as far as I knoesw. We had people walking in right up until the end and Clair wasn't able to leave until 3:45pm I cut Joel at 1:45pm, Sayo at 2:15 and Amanda at 2:30.
Dinner started out strong... 35 covers in the first 10 minutes of being open. A few large tables walked in. Our reservation cancelled but we had more than a couple 6-tops to take up the space. We went on wait at 6:20pm and off sometime after 8pm. Maybe went on a brief wait again, but pretty much died off at 8:30pm. There was an edamame that was beat out to a table by a mango avocado roll and a croquette that were all rung in at the same time. It didn't seem to get the table upset or anything, and I've had that happen plenty of times. I just reminded the server to use the "AS APP" button to be clear with the kitchen. Aside from that, nothing out of control. I cut Joel and Clair at 8:30pm, Kate at 9pm and Stephanie at 9:30pm.
Specials? AM: 9 bento
PM: 5 apple pies, 2 sata andagi, 1 clam, 9 poisson cru, 1 tsukiji set, 8 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Ixchel decided to tender her resignation effective immediately and without notice of any kind. Getting pretty sick of this happening. I guess that goes without saying, but with the number and frequency of people jumping ship, I can't help but turn inward and wonder if there is any common thread with all of the quitters. No implications or ideas on my part. Just wondering aloud to the group.
-Jason went above and beyond for sure today. I did my best to run all of the food, but he was always ready and willing to help.
-Amanda and Jason were the only ones I saw helping to run food regularly. I didn't really mention helping out with food running. I was perfectly comfortable with doing everything, but it was nice to see that some would help out when they could. I also think it's odd they have perfectly opposite backgrounds and approaches to service. Jason had no restaurant experience and Mandy came from a fine dining establishment. I guess it all comes down to work ethic.
-Ally did a good job at the host stand. She definitely needs more work with the drinks. It is good that she isn't afraid to ask questions. I feel she will continue to provide exemplary service the more she learns.
-I've heard servers gripe a little about Kaori, but I don't see it. I think she is plenty quick enough. Certainly there is room for improvement but, she never stops moving. I never see her standing around, which is more than I can say for myself and the other servers.
-I can't really gripe or overly commend anyone else. All the servers did well tonight. It was a relief to have a full FOH staff.
Any VIP's in? AM: Tebi of Saigon le Vendeur and his family... it actually looked to be his girlfriend and sister and their mom. Good man. Sayo's brother and his girlfriend. There were other lunch regulars.
PM: Kindo-San, Rachel & Carlos, there were some others that Kate knew but I didn't.
Comps& Void Detail: A shumai was comped because of long ticket time. I guess the ticket got looked over. The guests were fine, but it did take over a half hour, with every other thing they'd ordered to arrive before the shumai they ordered first. I voided 4x aji nigiri. We had temporarily run out.
Miso soup voided- misring.
R&M needs?: Camacho pointed out the sake cocktail ingredients... the lime juice and such ought to be dated. I did those and then noticed the lemons, the negi, radishes and plenty other things probably ought to be labeled and dated as well...?
86'd items/ need more?
Saturday 12.06.14
Written By: Elizabeth
LY Lunch Sales: $2128
Projected Sales: $2505
TY Lunch Sales: $2788
+/- : +31% LY and +$283 PS
Lunch Covers: 188 (that's more covers than weekday dinners!)
Avg PPA: $14.83 (super low!)
LY Dinner Sales: $5356
Projected Sales: $6198
TY Dinner Sales: $7069
+/- : +32% LY and +$871 PS!!!!
Dinner Covers: 225
Avg PPA: $31.56 highest I've seen!!!!
For the day we ended with $9857 and 32% over LY and $1154 over PS!
Weather: sunny and warm. mid 70's I'd say
Any Special events going on?: Apparently it's UT graduations? I googled it and got this: College/School Convocations will take place on Saturday December 6 and Sunday December 7, 2014
Who worked?:
Lunch: Jason, Lindsey, Krystin, Johnny CL. Ixcehl FR, Ruthy host. I SA'd.
Ixchel put her notice in. 2 weeks
Dinner: Alex, Naoto, Joel, Sophia, Dusten CL. Ruthy host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: We took quite the beating at lunch today. All of us, I think. Went on a wait at 12:08 and didn't get off the wait until 2:45. The party room got sat 3x throughout the course of the shift, and finished off with a 10 top that waited about 20 minutes over Ruthy's 30 minute quote. They were happy in the end though. Running this shift without an SA was probably the worst idea I've ever had. I was running my ass off busing tables and wasn't paying enough attention to ticket times that we were hitting 30-40 minute tickets for kitchen items. Vince seemed really backed up on the fry station- with as small as that station is we have a lot of items that come from it, so with a full house it made it difficult to keep up (from my very slight observations, that is). The only issue I had was with a 3 top that sat at the sushi bar. It was a woman and man and their child who was very active. Her sushi lunch went out, and then the miso ramen and the katsu don were taking upwards of about 30 minutes. When I rushed them out, the gentleman was rather upset that he saw other tables that were there after him get their food before him. I really didn't have a leg to stand on in the conversation so I just let him continue to vent. I apologized, and took half off the ramen and the katsudon. Then they were getting a little fidgety and looking around so I went over to see if I could help them any more and they had their check and were ready to pay. I took their payment but before I could walk away they seized another opportunity to complain and said the pork was undercooked. It was a little pink, but in my opinion it was fine. It wasn't raw pink or even uncooked pink, it just wasn't white. But anyhow, I apologized again and told them I would be happy to take it off their check. When I returned with their check, their child snatched it out of my hand and they were on their way. happy day. In their defense, that child looked like a handful so I'm sure they were just exhausted tired parents.
Early on we had a group that said 6 then sat and were only 3, at the time it wasn't a big deal and they said their friends would be here in 10 minutes. 30 minutes later and still no friends so they were very understanding when I had to take B4 from them since we were on a wait. The other 2 + child showed up about 15 minutes later.
Also had one other issue, to which I gave them $10 Kome bucks to compensate: It was Jason's table A7 and they wanted the donuts for dessert. Well Vince was in the height of his fry frenzy and wasn't able to make them in a timely manner (he said it would take him 45 minutes) and the table was pretty disappointed, so I gave them kome bucks to come back and try them on us next time. But my question is where did the small fryer go that we got specifically for that? And also, I guess I spoke too soon, but no one ever responded to Kayo's email about execution. I said yes, I was sure we could execute the desserts no matter what, but it seems we fell short today. The staff also expressed concern with wanting to know when they can and can't order desserts.
I ordered pizza for everyone for lunch since it seemed we were run raggged. I think it helped boost morale a little. Luckily no one was a double today except for me. So...fresh faces have just arrived!!! Goody!
Dinner: Dinner started a little slower than I expected but soon we were on a wait by 6:30. Had a lot of large parties again. I believe this will be the trend as we get deeper into the holiday season. We had an 8 top that was incomplete for an hour, and we finally got them sat after they waited an additional 45 minutes after party was complete. But they were totally cool about it. Had a 6 top of ladies get quoted 45 minutes, then at 30 they were wondering where their table was because "its my birthday and I'm really hungry" Luckily we were able to get them down within their allotted quote time, and they were very happy. Had another 6 top, 7 top and 5 top that were all sat within quote times as well. Lots of campers early on in the evening. A few tables were pushing 2 hours at one point.
Towards the end of the night we started pushing 30 minute ticket times. Had an issue with Alex's B3's escolar hitting 30 minutes and they were getting antsy, but I brought it out as soon as it was ready, chatted with them and they seemed fine. Other than that, I think the night went rather smoothly. We only had one host so that is where I spent the bulk of my time tonight, as opposed to all over the restaurant like I was this morning.
Specials?
Poisson Cru 13
Clams 3
3 Staff members that stood out (why/how):
*Ixchel dropped 2 items at the wrong tables at different times. Doesn't matter now though, she put her notice in. :(
*Johnny took initaitve and put away the Sysco NA Bev order in the service station without prompt. He was excited to show me and I was excited to see it done!
* Ruthy was busting her ass to bus tables at lunch. I am giving her some tipshare for her efforts. After 3pm I had her stay and we all, as a team, cleaned the dining room and reset it before it was pizza time. She was a great help.Also great enthusiasm at dinner too. That girl has really turned it around since she started. Very motivated.
Any VIP's in?
Karen, but I was so busy I didn't get to talk to her. :(
Neal for dinner with some friends.
Comps& Void Detail:
Lunch: Thinkery 20%, Kome bucks for GC Promo and one for Recovery. Void Tonkotsu sub for spicy (were able to resell). Guest Changed mind on Hama-toro, meant sake-toro.
Dinner: 2 bday parfait, 1 bday apple spring roll, 2 bday 10% buzztable, a void for a bottle of Fabre Rose, misring, recovery comp to 2 gls La Marca for the birthday table (gave them all a little swallow)
R&M needs?:
Cooperation in the Dishpit: I make an effort to drive home the point to my FOH staff that they need to stack their dishes nicely in dishpit. If the sushibar and BOH staff can have the same courtsey to stack their items accordingly, as well as place any large lexans, or tubs or anything like that on the bottom shelves that would be helpful too. Thanks y'all
Kayo, what's the ETA on those tea cups?
86'd items/ need more?
still having an issue will the ill-fitting kids lids.
LY Lunch Sales: $2128
Projected Sales: $2505
TY Lunch Sales: $2788
+/- : +31% LY and +$283 PS
Lunch Covers: 188 (that's more covers than weekday dinners!)
Avg PPA: $14.83 (super low!)
LY Dinner Sales: $5356
Projected Sales: $6198
TY Dinner Sales: $7069
+/- : +32% LY and +$871 PS!!!!
Dinner Covers: 225
Avg PPA: $31.56 highest I've seen!!!!
For the day we ended with $9857 and 32% over LY and $1154 over PS!
Weather: sunny and warm. mid 70's I'd say
Any Special events going on?: Apparently it's UT graduations? I googled it and got this: College/School Convocations will take place on Saturday December 6 and Sunday December 7, 2014
Who worked?:
Lunch: Jason, Lindsey, Krystin, Johnny CL. Ixcehl FR, Ruthy host. I SA'd.
Ixchel put her notice in. 2 weeks
Dinner: Alex, Naoto, Joel, Sophia, Dusten CL. Ruthy host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: We took quite the beating at lunch today. All of us, I think. Went on a wait at 12:08 and didn't get off the wait until 2:45. The party room got sat 3x throughout the course of the shift, and finished off with a 10 top that waited about 20 minutes over Ruthy's 30 minute quote. They were happy in the end though. Running this shift without an SA was probably the worst idea I've ever had. I was running my ass off busing tables and wasn't paying enough attention to ticket times that we were hitting 30-40 minute tickets for kitchen items. Vince seemed really backed up on the fry station- with as small as that station is we have a lot of items that come from it, so with a full house it made it difficult to keep up (from my very slight observations, that is). The only issue I had was with a 3 top that sat at the sushi bar. It was a woman and man and their child who was very active. Her sushi lunch went out, and then the miso ramen and the katsu don were taking upwards of about 30 minutes. When I rushed them out, the gentleman was rather upset that he saw other tables that were there after him get their food before him. I really didn't have a leg to stand on in the conversation so I just let him continue to vent. I apologized, and took half off the ramen and the katsudon. Then they were getting a little fidgety and looking around so I went over to see if I could help them any more and they had their check and were ready to pay. I took their payment but before I could walk away they seized another opportunity to complain and said the pork was undercooked. It was a little pink, but in my opinion it was fine. It wasn't raw pink or even uncooked pink, it just wasn't white. But anyhow, I apologized again and told them I would be happy to take it off their check. When I returned with their check, their child snatched it out of my hand and they were on their way. happy day. In their defense, that child looked like a handful so I'm sure they were just exhausted tired parents.
Early on we had a group that said 6 then sat and were only 3, at the time it wasn't a big deal and they said their friends would be here in 10 minutes. 30 minutes later and still no friends so they were very understanding when I had to take B4 from them since we were on a wait. The other 2 + child showed up about 15 minutes later.
Also had one other issue, to which I gave them $10 Kome bucks to compensate: It was Jason's table A7 and they wanted the donuts for dessert. Well Vince was in the height of his fry frenzy and wasn't able to make them in a timely manner (he said it would take him 45 minutes) and the table was pretty disappointed, so I gave them kome bucks to come back and try them on us next time. But my question is where did the small fryer go that we got specifically for that? And also, I guess I spoke too soon, but no one ever responded to Kayo's email about execution. I said yes, I was sure we could execute the desserts no matter what, but it seems we fell short today. The staff also expressed concern with wanting to know when they can and can't order desserts.
I ordered pizza for everyone for lunch since it seemed we were run raggged. I think it helped boost morale a little. Luckily no one was a double today except for me. So...fresh faces have just arrived!!! Goody!
Dinner: Dinner started a little slower than I expected but soon we were on a wait by 6:30. Had a lot of large parties again. I believe this will be the trend as we get deeper into the holiday season. We had an 8 top that was incomplete for an hour, and we finally got them sat after they waited an additional 45 minutes after party was complete. But they were totally cool about it. Had a 6 top of ladies get quoted 45 minutes, then at 30 they were wondering where their table was because "its my birthday and I'm really hungry" Luckily we were able to get them down within their allotted quote time, and they were very happy. Had another 6 top, 7 top and 5 top that were all sat within quote times as well. Lots of campers early on in the evening. A few tables were pushing 2 hours at one point.
Towards the end of the night we started pushing 30 minute ticket times. Had an issue with Alex's B3's escolar hitting 30 minutes and they were getting antsy, but I brought it out as soon as it was ready, chatted with them and they seemed fine. Other than that, I think the night went rather smoothly. We only had one host so that is where I spent the bulk of my time tonight, as opposed to all over the restaurant like I was this morning.
Specials?
Poisson Cru 13
Clams 3
3 Staff members that stood out (why/how):
*Ixchel dropped 2 items at the wrong tables at different times. Doesn't matter now though, she put her notice in. :(
*Johnny took initaitve and put away the Sysco NA Bev order in the service station without prompt. He was excited to show me and I was excited to see it done!
* Ruthy was busting her ass to bus tables at lunch. I am giving her some tipshare for her efforts. After 3pm I had her stay and we all, as a team, cleaned the dining room and reset it before it was pizza time. She was a great help.Also great enthusiasm at dinner too. That girl has really turned it around since she started. Very motivated.
Any VIP's in?
Karen, but I was so busy I didn't get to talk to her. :(
Neal for dinner with some friends.
Comps& Void Detail:
Lunch: Thinkery 20%, Kome bucks for GC Promo and one for Recovery. Void Tonkotsu sub for spicy (were able to resell). Guest Changed mind on Hama-toro, meant sake-toro.
Dinner: 2 bday parfait, 1 bday apple spring roll, 2 bday 10% buzztable, a void for a bottle of Fabre Rose, misring, recovery comp to 2 gls La Marca for the birthday table (gave them all a little swallow)
R&M needs?:
Cooperation in the Dishpit: I make an effort to drive home the point to my FOH staff that they need to stack their dishes nicely in dishpit. If the sushibar and BOH staff can have the same courtsey to stack their items accordingly, as well as place any large lexans, or tubs or anything like that on the bottom shelves that would be helpful too. Thanks y'all
Kayo, what's the ETA on those tea cups?
86'd items/ need more?
still having an issue will the ill-fitting kids lids.
Friday, December 5, 2014
Friday 12.05.14
Written By: Elizabeth
LY Lunch Sales:$2217
Projected Sales: $2420
TY Lunch Sales: $2547
+/- : +15% LY and +$127 PS
Lunch Covers:135
Avg PPA: $18.87
LY Dinner Sales: $6135
Projected Sales: $6360
TY Dinner Sales:$6530
+/- : beat LY by 6% and +$170 PS
Dinner Covers: 215
Avg PPA: $30.37
For the day we did $9077. +9% LY and +$297 PS
Weather:sunny and warm. mid 70's? Really pleasant when I stepped outside mid afternoon
Any Special events going on?:
Who worked?:
Lunch: Sayo, Lindsey, Alex, Lynn CL. Ixchel host, Jonathan SA , Jason FR
Dinner: Sayo, Johnny, Sophia, Camacho, Dusten CL. Jason FR, Ruthy/Alley Host, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Was a mellow start. We went on a wait around 12:30 and it wasn't too much but then at 1pm was when the bulk of the business came in and we were on a 30 minute wait. Still by 1:30 we were quoting 20-30 minutes. I cut down to 2 at 1pm because a lot of tables were just sat, but still Alex & Lynn were able to get quite a few more tables thereafter, making it a profitable shift for both. Alex stayed and helped Lynn close down. Lynn ordered a sake kasu for lunch and never got it, so we owe her one.
Matt was supposed to work prep along with Shiloh this morning. Jersey didn't realize until after the shift, so he didn't bother to call him. But that put us behind in not only prep, but dishes. Poor Marilu was in up to her ankles in dishes. I mean, was had bus tubs stacked on the dessert freezer that's how backed up we were. That ended up over flowing into dinner service, and dish pit was backed up quite a bit until about 8pm or so when Randy jumped on and was able to bang it all out. We did, however, have a ton of glassware all night. I don't know what it was but I felt like every time I turned around there was another glass rack to be put away. Odd.
Dinner: Started slow too but around 5:45 multiple tables came in and by 6:15 we were on a wait. We stayed on a wait until about 9:45. It was steady and busy all night. The height of the wait hit about 45-1hr but I don't think anyone waited the full hour expect for one table that Ruthy accidentally deleted. I bought them a recovery edamame and miso soup and they were cool. Didn't have too many issues tonight, had one long 25 minute dessert donut, but that was it. I know Daniel and Steve were really treading water though most of the night. It seemed like they were barely making it by. At one point we ran out of grated ginger and they just didn't have time to prep more. But I was really impressed with how well they did tonight. They toughed it out like a champ!!
We had 2 Resos in the PR, one at 7 and one at 9. and we were lucky enough to be able to squeeze one in before the 7pm res. So Sayo had quite the busy night. Both the 7pm and the 9pm group wanted to do Sake-bombs, and Sayo did a great job of telling them that they could pour their hot sake into their beer but there would be no raucous event. They were both cool with that. but what are the odds.
All 3 groups spent a good amount of money and were all in and out in their time requirement. Couldn't have asked for a more perfect run. Let's hope the reso's tomorrow go that way too.
Specials?
Clams: 1
Poisson Cru: 9
I ran a Bingo Contest, but no one won :( They said they had fun though! That's the important part!
3 Staff members that stood out (why/how):
*Jason SA was a beast at dinner tonight. he was not only doing a great job Food Running but in his downtime he was SA'ing. I was really blown away by his performance tonight. Great great work!!!
* Sayo did a great job not only on her double, but handling the stacked parties and her section.
*Johnny was a super helper tonight with the glassware. It seemed like no matter what, every time I turned around there was glassware to be put away and Johnny was always ready to help
Any VIP's in?
Lunch: Sean is a regular who's name I never knew until today when I chatted with him briefly about the thanksgiving holiday. He has a beard and longish shaggy hair. tall dude. In for lunch by himself, super nice.
Dinner: David & Ransom for dinner. Those were the only familiar faces I saw for dinner.
Comps& Void Detail:
Lunch- just makani discounts that I can recall. I did a FNF for S9 in lieu of a dessert that Take wanted to send. She didn't want dessert so we just threw the comp on it (which was equal to the price of the discount anyway)
Dinner: Had 2 Ika Yaki comps for DNL, both were expecting something like fried calamari, even though both Johnny and Sophia told them it wasn't the same. DNL for saba and aji for Dustens S4 they said it was too fishy....???, Had a Recovery Comp for A6 because Ruthy accidentally deleted them off the waitlist. I sent them edamame and miso soups and they were happy.
Voids: 1 Kirin Misring, 5 Sapporos because they were warm, 1 Superstar changed mind,
R&M needs?:
ABC will be out Monday to look at the mens toilet gasket.
Kayo, do you have an ETA on the mens room soap dispenser?
86'd items/ need more?
I picked up more GC envelopes this afternoon, as well as a notepad for the host stand. And I was overjoyed to see that we received our gift card shipment! yeay!!!
LY Lunch Sales:$2217
Projected Sales: $2420
TY Lunch Sales: $2547
+/- : +15% LY and +$127 PS
Lunch Covers:135
Avg PPA: $18.87
LY Dinner Sales: $6135
Projected Sales: $6360
TY Dinner Sales:$6530
+/- : beat LY by 6% and +$170 PS
Dinner Covers: 215
Avg PPA: $30.37
For the day we did $9077. +9% LY and +$297 PS
Weather:sunny and warm. mid 70's? Really pleasant when I stepped outside mid afternoon
Any Special events going on?:
Who worked?:
Lunch: Sayo, Lindsey, Alex, Lynn CL. Ixchel host, Jonathan SA , Jason FR
Dinner: Sayo, Johnny, Sophia, Camacho, Dusten CL. Jason FR, Ruthy/Alley Host, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Was a mellow start. We went on a wait around 12:30 and it wasn't too much but then at 1pm was when the bulk of the business came in and we were on a 30 minute wait. Still by 1:30 we were quoting 20-30 minutes. I cut down to 2 at 1pm because a lot of tables were just sat, but still Alex & Lynn were able to get quite a few more tables thereafter, making it a profitable shift for both. Alex stayed and helped Lynn close down. Lynn ordered a sake kasu for lunch and never got it, so we owe her one.
Matt was supposed to work prep along with Shiloh this morning. Jersey didn't realize until after the shift, so he didn't bother to call him. But that put us behind in not only prep, but dishes. Poor Marilu was in up to her ankles in dishes. I mean, was had bus tubs stacked on the dessert freezer that's how backed up we were. That ended up over flowing into dinner service, and dish pit was backed up quite a bit until about 8pm or so when Randy jumped on and was able to bang it all out. We did, however, have a ton of glassware all night. I don't know what it was but I felt like every time I turned around there was another glass rack to be put away. Odd.
Dinner: Started slow too but around 5:45 multiple tables came in and by 6:15 we were on a wait. We stayed on a wait until about 9:45. It was steady and busy all night. The height of the wait hit about 45-1hr but I don't think anyone waited the full hour expect for one table that Ruthy accidentally deleted. I bought them a recovery edamame and miso soup and they were cool. Didn't have too many issues tonight, had one long 25 minute dessert donut, but that was it. I know Daniel and Steve were really treading water though most of the night. It seemed like they were barely making it by. At one point we ran out of grated ginger and they just didn't have time to prep more. But I was really impressed with how well they did tonight. They toughed it out like a champ!!
We had 2 Resos in the PR, one at 7 and one at 9. and we were lucky enough to be able to squeeze one in before the 7pm res. So Sayo had quite the busy night. Both the 7pm and the 9pm group wanted to do Sake-bombs, and Sayo did a great job of telling them that they could pour their hot sake into their beer but there would be no raucous event. They were both cool with that. but what are the odds.
All 3 groups spent a good amount of money and were all in and out in their time requirement. Couldn't have asked for a more perfect run. Let's hope the reso's tomorrow go that way too.
Specials?
Clams: 1
Poisson Cru: 9
I ran a Bingo Contest, but no one won :( They said they had fun though! That's the important part!
3 Staff members that stood out (why/how):
*Jason SA was a beast at dinner tonight. he was not only doing a great job Food Running but in his downtime he was SA'ing. I was really blown away by his performance tonight. Great great work!!!
* Sayo did a great job not only on her double, but handling the stacked parties and her section.
*Johnny was a super helper tonight with the glassware. It seemed like no matter what, every time I turned around there was glassware to be put away and Johnny was always ready to help
Any VIP's in?
Lunch: Sean is a regular who's name I never knew until today when I chatted with him briefly about the thanksgiving holiday. He has a beard and longish shaggy hair. tall dude. In for lunch by himself, super nice.
Dinner: David & Ransom for dinner. Those were the only familiar faces I saw for dinner.
Comps& Void Detail:
Lunch- just makani discounts that I can recall. I did a FNF for S9 in lieu of a dessert that Take wanted to send. She didn't want dessert so we just threw the comp on it (which was equal to the price of the discount anyway)
Dinner: Had 2 Ika Yaki comps for DNL, both were expecting something like fried calamari, even though both Johnny and Sophia told them it wasn't the same. DNL for saba and aji for Dustens S4 they said it was too fishy....???, Had a Recovery Comp for A6 because Ruthy accidentally deleted them off the waitlist. I sent them edamame and miso soups and they were happy.
Voids: 1 Kirin Misring, 5 Sapporos because they were warm, 1 Superstar changed mind,
R&M needs?:
ABC will be out Monday to look at the mens toilet gasket.
Kayo, do you have an ETA on the mens room soap dispenser?
86'd items/ need more?
I picked up more GC envelopes this afternoon, as well as a notepad for the host stand. And I was overjoyed to see that we received our gift card shipment! yeay!!!
Thursday, December 4, 2014
Thursday PM 12.4.14
Written By: Elizabeth
*Note: Lunch sales were incorrect. Here are the corrected numbers
LY: $1719
PS: $1904
Act: $1620
Diff: -6% LY and -$284 PS
(PPA $18.84)
LY Dinner Sales: $3802
Projected Sales: $4110
TY Dinner Sales: $4554
+/- : +20% LY and +$444 PS
Dinner Covers: 162
Avg PPA: $28.11
For the day we were 12% over LY and $160 over PS
Weather: warmish, muggy, drizzling all night.
Any Special events going on?:
Who worked?: Sophia, Naoto, Sayo, Lindsey, Dusten CL. Ruthy host, Ixchel FR, Jason SA
Flow of Business, Cuts and Ticket Times:
a steady sort of evening. things picked up around 7pm and we went on a short wait on and off all night. With Jersey and Nemo working their first yaki shift I wasn't sure how ticket times were going to run, but we never had an issue with anything. The entire evening was very smooth going. The only irritation all night were these 2 tables (A8 & B2) that both had incomplete parties. A8 wasn't completed until 45 minutes late, and B2 wasn't completed until TWO HOURS later! Pretty annoying. But other than that, it was a steady flowing night.
I cut Sophia at 8:45, then Naoto at 9pm and went down to 2 at 9:15 and 1 at 9:45. It died pretty good after 9:30
I picked up the dessert menus from the printer today and so we are ready to roll with them. Didn't have the donuts in stock and told the staff to feature the warabi mochi and dango for the "featured" desserts. And we noted the 'seasonal frozen treat" as the miso dulce de leche ice cream.
Specials?
Clams
Poisson Cru
3 Staff members that stood out (why/how):
*Ruthy has been a go getter lately! Such excitement and drive from her. And tonight when she was taking drink orders I saw her ID them, which was a great comfort and I was very proud of her for knowing to do that. I am going to schedule the drink class soon, however she will likely already be in Japan, so we'll have to go over them again when she returns.
*Ixchel is doing better with her food running shifts. Taking a little more time to read the tickets and move with purpose.
*Dusten was helping bus tables in his downtime tonight. nice to see those helping hands at work.
Any VIP's in?
No familiar face tonight!
Comps& Void Detail:
A few bday desserts, makani discounts, but nothing other than that really. Lindsey misrang a Meibo that I voided. And I rang in a Jules Taylor that I voided to test the computer
R&M needs?:
I'm going to call ABC tomorrow morning about the mens room leaky toilet.
Also, be sure that all the hosts and SA's know that the propane tanks must come out of the heaters before they are put inside.
86'd items/ need more?
*Note: Lunch sales were incorrect. Here are the corrected numbers
LY: $1719
PS: $1904
Act: $1620
Diff: -6% LY and -$284 PS
(PPA $18.84)
LY Dinner Sales: $3802
Projected Sales: $4110
TY Dinner Sales: $4554
+/- : +20% LY and +$444 PS
Dinner Covers: 162
Avg PPA: $28.11
For the day we were 12% over LY and $160 over PS
Weather: warmish, muggy, drizzling all night.
Any Special events going on?:
Who worked?: Sophia, Naoto, Sayo, Lindsey, Dusten CL. Ruthy host, Ixchel FR, Jason SA
Flow of Business, Cuts and Ticket Times:
a steady sort of evening. things picked up around 7pm and we went on a short wait on and off all night. With Jersey and Nemo working their first yaki shift I wasn't sure how ticket times were going to run, but we never had an issue with anything. The entire evening was very smooth going. The only irritation all night were these 2 tables (A8 & B2) that both had incomplete parties. A8 wasn't completed until 45 minutes late, and B2 wasn't completed until TWO HOURS later! Pretty annoying. But other than that, it was a steady flowing night.
I cut Sophia at 8:45, then Naoto at 9pm and went down to 2 at 9:15 and 1 at 9:45. It died pretty good after 9:30
I picked up the dessert menus from the printer today and so we are ready to roll with them. Didn't have the donuts in stock and told the staff to feature the warabi mochi and dango for the "featured" desserts. And we noted the 'seasonal frozen treat" as the miso dulce de leche ice cream.
Specials?
Clams
Poisson Cru
3 Staff members that stood out (why/how):
*Ruthy has been a go getter lately! Such excitement and drive from her. And tonight when she was taking drink orders I saw her ID them, which was a great comfort and I was very proud of her for knowing to do that. I am going to schedule the drink class soon, however she will likely already be in Japan, so we'll have to go over them again when she returns.
*Ixchel is doing better with her food running shifts. Taking a little more time to read the tickets and move with purpose.
*Dusten was helping bus tables in his downtime tonight. nice to see those helping hands at work.
Any VIP's in?
No familiar face tonight!
Comps& Void Detail:
A few bday desserts, makani discounts, but nothing other than that really. Lindsey misrang a Meibo that I voided. And I rang in a Jules Taylor that I voided to test the computer
R&M needs?:
I'm going to call ABC tomorrow morning about the mens room leaky toilet.
Also, be sure that all the hosts and SA's know that the propane tanks must come out of the heaters before they are put inside.
86'd items/ need more?
Thursday Lunch 12.04.14
Written By: Dusten
LY Lunch Sales: 1719
Projected Sales: 1904
TY Lunch Sales: 946
+/- :-$958 under projections, down 45% from LY
Lunch Covers: 86
Avg PPA: $11
Weather: overcast, drizzly, 60's
Any Special events going on?:
Who worked?:Clair, Joel, Johnny, Lynn CL, Jason FR, Junko Host and Jonathan SA
Flow of Business, Cuts and Ticket Times: Slow. Very slow. Never filled up. Came close for just a minute. No significant ticket times but there is and issue with bento box mods (see R&M). Just before noon some mystery person left a water cup on the shelf with the POS systems and it spilled. Clair came to get me once they'd tried to wipe it up and accidentally unplugged the main computer. All I knew at that moment was water was spilled and the computer wouldn't come back on. Joel found the unplugged cable and plugged it in. Luckily there was only a very brief hiccup that didn't affect anything really. Still, I was pretty heated at the idiocy of putting liquids anywhere near our POS systems! I cut Joel at 12:30, Clair at 12:45, Johnny at 1:30pm and Jonathan at 1:50pm.
Specials? 11 bento
3 Staff members that stood out (why/how): If I knew who did pulled the stunt with the water cup I'd be all over them in this. Fortunately after all that everyone was on their very best behavior.
Any VIP's in? The Kanbara drinking, car dealer sushi car regulars came in. There was another coupld that sat at B5 that Take knows. I know I recognized them, but don't remember who they are. Some other familiar lunch faces.
Comps& Void Detail: No misrings. I voided at test Bento. No comps. $15 kome bucks from B5.
R&M needs?: Bento modifications are not printing in the kitchen. Specifically after the roll is selected, if there is any message to the kitchen (the "message to kitchen" button IS used) it only prints the modification at the sushi bar. Clair had a pescatarian (SP?) ask about subbing something for the kara-age on the bento. Jersey suggested Tako-yaki. Clair rang in the bento, with the substitution written out and only the bento rang in without any notes. I tried the same thing in a test with the same results. I left the tickets that printed in the office for anyone needing further visual reference.
Power flickers on occasion. Don;t know if that is something that can be fixed before it breaks or what.
86'd items/ need more?
LY Lunch Sales: 1719
Projected Sales: 1904
TY Lunch Sales: 946
+/- :-$958 under projections, down 45% from LY
Lunch Covers: 86
Avg PPA: $11
Weather: overcast, drizzly, 60's
Any Special events going on?:
Who worked?:Clair, Joel, Johnny, Lynn CL, Jason FR, Junko Host and Jonathan SA
Flow of Business, Cuts and Ticket Times: Slow. Very slow. Never filled up. Came close for just a minute. No significant ticket times but there is and issue with bento box mods (see R&M). Just before noon some mystery person left a water cup on the shelf with the POS systems and it spilled. Clair came to get me once they'd tried to wipe it up and accidentally unplugged the main computer. All I knew at that moment was water was spilled and the computer wouldn't come back on. Joel found the unplugged cable and plugged it in. Luckily there was only a very brief hiccup that didn't affect anything really. Still, I was pretty heated at the idiocy of putting liquids anywhere near our POS systems! I cut Joel at 12:30, Clair at 12:45, Johnny at 1:30pm and Jonathan at 1:50pm.
Specials? 11 bento
3 Staff members that stood out (why/how): If I knew who did pulled the stunt with the water cup I'd be all over them in this. Fortunately after all that everyone was on their very best behavior.
Any VIP's in? The Kanbara drinking, car dealer sushi car regulars came in. There was another coupld that sat at B5 that Take knows. I know I recognized them, but don't remember who they are. Some other familiar lunch faces.
Comps& Void Detail: No misrings. I voided at test Bento. No comps. $15 kome bucks from B5.
R&M needs?: Bento modifications are not printing in the kitchen. Specifically after the roll is selected, if there is any message to the kitchen (the "message to kitchen" button IS used) it only prints the modification at the sushi bar. Clair had a pescatarian (SP?) ask about subbing something for the kara-age on the bento. Jersey suggested Tako-yaki. Clair rang in the bento, with the substitution written out and only the bento rang in without any notes. I tried the same thing in a test with the same results. I left the tickets that printed in the office for anyone needing further visual reference.
Power flickers on occasion. Don;t know if that is something that can be fixed before it breaks or what.
86'd items/ need more?
Wednesday, December 3, 2014
Wednesday 12/3/14
Written By: Leary
LY Lunch Sales: $1409
Projected Sales: $1620
TY Lunch Sales: $1644.71
+/- : +17%
Lunch Covers: 80
Avg PPA: 20.56
LY Dinner Sales: $4008
Projected Sales: $4417
TY Dinner Sales:$4432.15
+/- : +11%
Dinner Covers:78
Avg PPA: 52.14
Weather: Chilly and cloudy. Warmed up a bit throughout the day.
Any Special events going on?:Week after Thanksgiving
Who worked?:
Lunch: Lindsey, Sophia, Alex, Lynn, Johnathon SA, Mandy FR, Junko H
Dinner: Lindsey, Naoto, Kate, Sayo, Sophia, Hiroe FR, Alley H
Flow of Business, Cuts and Ticket Times:
Lunch: It was a nice pace today. It was the perfect shift to ease back. Tables trickled in until we hit a small wait of a couple of tables at 1230. Started to mellow out at 1 so I went 2 on. Cut Alex at 145, and let Lynn take the last few tables that came in. Ticket times were good. Chris (Jersey) seemed very proficient at knocking Ramens out in a timely manner. Never saw a ticket go out over 20 minutes.
Dinner: It was a slow start, but we had a strong pop around 8 o'clock. Went on a 45 min wait all at once, and had a few tables camp. A couple of tables went over their wait times, but were enjoying drinks on the patio and were extremely understanding. The pop was challenging without an SA or cocktail, but we got through it with a lot of teamwork. Kayo came back in after dining to help out. Thank you. Off the wait by 9, and about 1/3 of the tables open by 930 so I went 2 on. Cut the host at 945. Kitchen tickets climbed to about 30 minutes at the busiest point, but quickly came back down. Sushi bar handled the pop with ease.
Specials?
3 Staff members that stood out (why/how):
Junko is as awesome as I remembered. Always a pleasure to work with her.
The staff was really solid tonight. Lots of teamwork. Alley handled the pop really well. A little more drink knowledge would do her well. There were a couple spots where she would get hung up taking orders and not sit tables quick enough, but she took a little guidance well. Overall did a solid job.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
R&M needs?:
86'd items/ need more? Ordering pads for the host stand
Side note: Someone hit Sophia's car this evening.
LY Lunch Sales: $1409
Projected Sales: $1620
TY Lunch Sales: $1644.71
+/- : +17%
Lunch Covers: 80
Avg PPA: 20.56
LY Dinner Sales: $4008
Projected Sales: $4417
TY Dinner Sales:$4432.15
+/- : +11%
Dinner Covers:78
Avg PPA: 52.14
Weather: Chilly and cloudy. Warmed up a bit throughout the day.
Any Special events going on?:Week after Thanksgiving
Who worked?:
Lunch: Lindsey, Sophia, Alex, Lynn, Johnathon SA, Mandy FR, Junko H
Dinner: Lindsey, Naoto, Kate, Sayo, Sophia, Hiroe FR, Alley H
Flow of Business, Cuts and Ticket Times:
Lunch: It was a nice pace today. It was the perfect shift to ease back. Tables trickled in until we hit a small wait of a couple of tables at 1230. Started to mellow out at 1 so I went 2 on. Cut Alex at 145, and let Lynn take the last few tables that came in. Ticket times were good. Chris (Jersey) seemed very proficient at knocking Ramens out in a timely manner. Never saw a ticket go out over 20 minutes.
Dinner: It was a slow start, but we had a strong pop around 8 o'clock. Went on a 45 min wait all at once, and had a few tables camp. A couple of tables went over their wait times, but were enjoying drinks on the patio and were extremely understanding. The pop was challenging without an SA or cocktail, but we got through it with a lot of teamwork. Kayo came back in after dining to help out. Thank you. Off the wait by 9, and about 1/3 of the tables open by 930 so I went 2 on. Cut the host at 945. Kitchen tickets climbed to about 30 minutes at the busiest point, but quickly came back down. Sushi bar handled the pop with ease.
Specials?
3 Staff members that stood out (why/how):
Junko is as awesome as I remembered. Always a pleasure to work with her.
The staff was really solid tonight. Lots of teamwork. Alley handled the pop really well. A little more drink knowledge would do her well. There were a couple spots where she would get hung up taking orders and not sit tables quick enough, but she took a little guidance well. Overall did a solid job.
Any VIP's in? Rachel & Carlos
Comps& Void Detail:
R&M needs?:
86'd items/ need more? Ordering pads for the host stand
Side note: Someone hit Sophia's car this evening.
Tuesday, December 2, 2014
Tuesday PM 12.2.14
Written By:Kayo
LY Dinner Sales: $3240
Projected Sales:$3690
TY Dinner Sales:$4138
+/- :+$448 Projected, +28% last year
Dinner Covers:143
Avg PPA:$28.94
Weather:Chilly 40's
Any Special events going on?:
Who worked?:Alex, Mandy,Lindsey, Kate, Lynn, Ixchel (FR), No SA, Ruthy host
Flow of Business, Cuts and Ticket Times:Started off slow, got on the wait around 7pm went all the way to 8:30. A lot of two tops.
The reservation of Mr. Mastumoto (regular)-Alex's table, ended little after 8pm.
They have ordered many things and drunk a lot too. After they got everything, one person joined late, and they were constantly eating and drinking. It was a part of my fault, but I was notified by Ruthy at 8:52, that few people for next party ( 8pm) showed up already.
So I went in to the party room to let them know they should be ready to go ( of course, nicely...) then when I told them it was getting closer to the end of their time frame, they started to order more food ( like Ochazuke,,, soba,,, seems they were trying to order 1item per person) so I mentioned they only had 5 mins left and we would not be able to make it.
Mr. Matsumoto understood, but I wish the server could notify them 15-20mins prior to the end, so they could order.
I have already talked to Alex that we should let them know ahead of time, so it can give them time to order the last round. She did not think they would not order any more, because they still had a lot of food, and seemed they stopped eating, however at least many Japanese business men, ( which they were , tonight) tend to order carbo at the end of the meal, things like... chazuke.. or some kind of noodle or rice dish.
So from now on, I want the server to check with the party 15-20min prior to the end so it will allow sometime to order more or get ready to wrap up their party.
Specials?
3 Staff members that stood out (why/how):
Lindsey: helped around here and there, bussing tables and getting ready since we did not have SA.
She has very good ears to hear things people wound her needs.
Ixchel: did great job running around and asking help if she needed.
Ruthy: again did a lot of bussing and setting up, suggested me the cut ( which I still forgot to think about it...) just be very helpful for me.
Any VIP's in? Neal and his two friends, HD family, The owner of Houndstooth, Take's regular whom I do not remember their name.
Comps& Void Detail:2 side miso ( guest changed mind), 1crunchy dynamite** ( ring error), 2 kaki fry (86)
**2 crunchy dynamite was voided first (during HH), then Mandy realized the customer only meant to do 1 of them, but when she found out it was after HH, so I was not sure how to treat it to bring one order back with HH price, instead, we placed 1 regular crunchy dynamite order and then, I found the closest discount code which could discount little over $1, so I did.
Old Kome $60 gift card from 2012, but since it was from HD, I decided to take it.
Also I sold two tea cups with my number. $10 total.
(which I figured it was not taxed... do you know why?)
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $3240
Projected Sales:$3690
TY Dinner Sales:$4138
+/- :+$448 Projected, +28% last year
Dinner Covers:143
Avg PPA:$28.94
Weather:Chilly 40's
Any Special events going on?:
Who worked?:Alex, Mandy,Lindsey, Kate, Lynn, Ixchel (FR), No SA, Ruthy host
Flow of Business, Cuts and Ticket Times:Started off slow, got on the wait around 7pm went all the way to 8:30. A lot of two tops.
The reservation of Mr. Mastumoto (regular)-Alex's table, ended little after 8pm.
They have ordered many things and drunk a lot too. After they got everything, one person joined late, and they were constantly eating and drinking. It was a part of my fault, but I was notified by Ruthy at 8:52, that few people for next party ( 8pm) showed up already.
So I went in to the party room to let them know they should be ready to go ( of course, nicely...) then when I told them it was getting closer to the end of their time frame, they started to order more food ( like Ochazuke,,, soba,,, seems they were trying to order 1item per person) so I mentioned they only had 5 mins left and we would not be able to make it.
Mr. Matsumoto understood, but I wish the server could notify them 15-20mins prior to the end, so they could order.
I have already talked to Alex that we should let them know ahead of time, so it can give them time to order the last round. She did not think they would not order any more, because they still had a lot of food, and seemed they stopped eating, however at least many Japanese business men, ( which they were , tonight) tend to order carbo at the end of the meal, things like... chazuke.. or some kind of noodle or rice dish.
So from now on, I want the server to check with the party 15-20min prior to the end so it will allow sometime to order more or get ready to wrap up their party.
Specials?
3 Staff members that stood out (why/how):
Lindsey: helped around here and there, bussing tables and getting ready since we did not have SA.
She has very good ears to hear things people wound her needs.
Ixchel: did great job running around and asking help if she needed.
Ruthy: again did a lot of bussing and setting up, suggested me the cut ( which I still forgot to think about it...) just be very helpful for me.
Any VIP's in? Neal and his two friends, HD family, The owner of Houndstooth, Take's regular whom I do not remember their name.
Comps& Void Detail:2 side miso ( guest changed mind), 1crunchy dynamite** ( ring error), 2 kaki fry (86)
**2 crunchy dynamite was voided first (during HH), then Mandy realized the customer only meant to do 1 of them, but when she found out it was after HH, so I was not sure how to treat it to bring one order back with HH price, instead, we placed 1 regular crunchy dynamite order and then, I found the closest discount code which could discount little over $1, so I did.
Old Kome $60 gift card from 2012, but since it was from HD, I decided to take it.
Also I sold two tea cups with my number. $10 total.
(which I figured it was not taxed... do you know why?)
R&M needs?:
86'd items/ need more?
TuesdayAM 12.2.14
Written By: Elizabeth
LY Lunch Sales: $1153
Projected Sales: $1245
TY Lunch Sales: $1564
+/- : +36% LY and +$319 PS unexpected busy!
Lunch Covers: 83
Avg PPA: $18.84
Weather: overcast and chilly, in the 40's
Any Special events going on?: week after thanksgiving
Who worked?: Johnny, Lindsey, Alex, Kate CL. Ruthy host, Kaori FR, no SA> tipshare 2% (only comes down 1% if we are missing a support member)
Flow of Business, Cuts and Ticket Times:
Started off really really slow. We only had maybe 2 or 3 tables in by noon. I wasn't sure there was going to be much of any business but slowly people started trickling in. We went on a short 20 minute wait for about 4 3+ tops and that was it. It started to slow down after 1:15 and at 1:30 I cut down to just Kate, since things were slowing significantly and the whole place was starting to clear out.
Everyone did a great job helping out today since there was no SA. I saw Kate bussing tables in the A's and Alex also doing her part. Johnny kept his section very well prebussed so that when they got up all that was left was glasses.
No long tickets, no issues.
Just as a note for everyone: there will be no SA tonight, or Wednesday night or Saturday morning.
Specials?
3 Staff members that stood out (why/how):
*Kate has become very absorbent as far as information and wanting to know more. Today she saw that I was marking on the beverage receiving sheet and asked me if I always make notes on it about orders. It told her yes, if items don't come in I make a note of it so other managers can see. She said she will utilize the list if she is ever wondering if we ordered anything, etc. She just really is making an effort to know more.
Any VIP's in?
Randy Center, who will be returning to work here after Vince leaves, the usual duo that I don't know their names of but they always order a sushi lunch,
Comps& Void Detail:
Kome bucks for Johnnny the Bento winner
Emp Day off to Randy, the guy who is coming back
R&M needs?:
Remind sushi bar and kitchen employees to clean up after themselves when they are done in the party room. I will remind servers and FOH staff as well.
86'd items/ need more?
Brown is out of Kirin 22oz and East Ciders, and BEK is out of Asahi Black as far as I know.
LY Lunch Sales: $1153
Projected Sales: $1245
TY Lunch Sales: $1564
+/- : +36% LY and +$319 PS unexpected busy!
Lunch Covers: 83
Avg PPA: $18.84
Weather: overcast and chilly, in the 40's
Any Special events going on?: week after thanksgiving
Who worked?: Johnny, Lindsey, Alex, Kate CL. Ruthy host, Kaori FR, no SA> tipshare 2% (only comes down 1% if we are missing a support member)
Flow of Business, Cuts and Ticket Times:
Started off really really slow. We only had maybe 2 or 3 tables in by noon. I wasn't sure there was going to be much of any business but slowly people started trickling in. We went on a short 20 minute wait for about 4 3+ tops and that was it. It started to slow down after 1:15 and at 1:30 I cut down to just Kate, since things were slowing significantly and the whole place was starting to clear out.
Everyone did a great job helping out today since there was no SA. I saw Kate bussing tables in the A's and Alex also doing her part. Johnny kept his section very well prebussed so that when they got up all that was left was glasses.
No long tickets, no issues.
Just as a note for everyone: there will be no SA tonight, or Wednesday night or Saturday morning.
Specials?
3 Staff members that stood out (why/how):
*Kate has become very absorbent as far as information and wanting to know more. Today she saw that I was marking on the beverage receiving sheet and asked me if I always make notes on it about orders. It told her yes, if items don't come in I make a note of it so other managers can see. She said she will utilize the list if she is ever wondering if we ordered anything, etc. She just really is making an effort to know more.
Any VIP's in?
Randy Center, who will be returning to work here after Vince leaves, the usual duo that I don't know their names of but they always order a sushi lunch,
Comps& Void Detail:
Kome bucks for Johnnny the Bento winner
Emp Day off to Randy, the guy who is coming back
R&M needs?:
Remind sushi bar and kitchen employees to clean up after themselves when they are done in the party room. I will remind servers and FOH staff as well.
86'd items/ need more?
Brown is out of Kirin 22oz and East Ciders, and BEK is out of Asahi Black as far as I know.
Monday, December 1, 2014
Monday PM 12.1.14
Written By:Kayo
LY Dinner Sales:$3809
Projected Sales:$4104
TY Dinner Sales:$3911
+/- :+ 3% LY, -$193 Projected
Dinner Covers:138
Avg PPA:28.34
Weather: Cold around 40-50's
Any Special events going on?:
Who worked?:Miho, Jason, Clair, Joel, Amanda, Hiroe(FR) Kaori(SA) Ruthy ( Host)
Flow of Business, Cuts and Ticket Times:I was not here the most of part so I am not sure, but I have heard, we had good late pop after 7pm and got pretty busy.
We had maybe record breaking camper, the mom and son stayed at sushi bar from 5:15- last,
Specials?
3 Staff members that stood out (why/how):
Any VIP's in? Some industry ppl.
Comps& Void Detail:(as far as I know) 1-Birthday dessert,
R&M needs?:Street sign's north side light is out, also the light by the office ( outside) is out too.
86'd items/ need more?
LY Dinner Sales:$3809
Projected Sales:$4104
TY Dinner Sales:$3911
+/- :+ 3% LY, -$193 Projected
Dinner Covers:138
Avg PPA:28.34
Weather: Cold around 40-50's
Any Special events going on?:
Who worked?:Miho, Jason, Clair, Joel, Amanda, Hiroe(FR) Kaori(SA) Ruthy ( Host)
Flow of Business, Cuts and Ticket Times:I was not here the most of part so I am not sure, but I have heard, we had good late pop after 7pm and got pretty busy.
We had maybe record breaking camper, the mom and son stayed at sushi bar from 5:15- last,
Specials?
3 Staff members that stood out (why/how):
Any VIP's in? Some industry ppl.
Comps& Void Detail:(as far as I know) 1-Birthday dessert,
R&M needs?:Street sign's north side light is out, also the light by the office ( outside) is out too.
86'd items/ need more?
Monday AM 12.1.14
Written By: Elizabeth
LY Lunch Sales: $1804
Projected Sales: $1920
TY Lunch Sales: $2005
+/- : Beat LY by 11% and PS by $85
Lunch Covers: 132
Avg PPA: $15.19
Weather: cold! it got cold, y'all!
Any Special events going on?: week after thanksgiving
Who worked?: Joel, Sayo, Mandy, Kate CL. Junko host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and remained steady through the afternoon. Everyone was coming in for their ramen fix. We went on a wait around 12:30 and it was steady 10-15 minute wait all day. The kitchen got slammed with Ramen tickets but did a great job getting everything out in a timely manner. The only thing that fell by the wayside, right at the very end, were Bento boxes. I had a few 30 minute Bentos that hit the table. No one was upset, so things were fine, but just something to keep an eye on.
Specials?
3 Staff members that stood out (why/how):
*Mandy was a rockstar server/runner today. Jersey made note of how every time she came back into the kitchen she was running food, whether it was hers or not. really great job!!
*kate did a great job with sushi bar today. a little more pep in her step
Any VIP's in?
Adam from what once was Kenichi, Jack from Agua Dulce, Dorsey from hausbar
Comps& Void Detail:
FNF for Jack and Dorsey- sent them 2 pieces of Madia
FNF for Adam- sent him a piece of Inari and a spicy scallop.
regular makani discounts.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1804
Projected Sales: $1920
TY Lunch Sales: $2005
+/- : Beat LY by 11% and PS by $85
Lunch Covers: 132
Avg PPA: $15.19
Weather: cold! it got cold, y'all!
Any Special events going on?: week after thanksgiving
Who worked?: Joel, Sayo, Mandy, Kate CL. Junko host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and remained steady through the afternoon. Everyone was coming in for their ramen fix. We went on a wait around 12:30 and it was steady 10-15 minute wait all day. The kitchen got slammed with Ramen tickets but did a great job getting everything out in a timely manner. The only thing that fell by the wayside, right at the very end, were Bento boxes. I had a few 30 minute Bentos that hit the table. No one was upset, so things were fine, but just something to keep an eye on.
Specials?
3 Staff members that stood out (why/how):
*Mandy was a rockstar server/runner today. Jersey made note of how every time she came back into the kitchen she was running food, whether it was hers or not. really great job!!
*kate did a great job with sushi bar today. a little more pep in her step
Any VIP's in?
Adam from what once was Kenichi, Jack from Agua Dulce, Dorsey from hausbar
Comps& Void Detail:
FNF for Jack and Dorsey- sent them 2 pieces of Madia
FNF for Adam- sent him a piece of Inari and a spicy scallop.
regular makani discounts.
R&M needs?:
86'd items/ need more?
Sunday, November 30, 2014
Sunday PM 11.30.14
Written By:Kayo
LY Dinner Sales:$5231
Projected Sales:$5304
TY Dinner Sales:$3896
+/- : :-26% LY: and -$1408 PS
Dinner Covers:146
Avg PPA:$26.68
Weather: warm cloudy
Any Special events going on?:Sun after Thanksgiving, the last day for school holidays
Who worked?:Dusten, Kate, Sayo, Clair, Joel: Hiroe: Ruthy
Flow of Business, Cuts and Ticket Times:Started slow and the wait started around 7pm then went on and off for until about 9pm. 3- 6tops, 1- decided not to wait, over all really mellow night.
Cut Clair and Sayo around 8:45, cut Joel 9pm.
went with Dusten and Kate but no late tables...
Specials?
3 Staff members that stood out (why/how):
Dusten: helped me a lot and almost worked as a head server and taking care of novice manager at the same time! Thank you, Dusten!!
Kate: was busing her tables and always trying to be ahead of the game. It was really helpful since we did not have SA.
Ruthy: she worked well by seating customers and setting up tables, she was handling busy point.
Any VIP's in? Kindo, Neal, Justine and Christine ( with her little boy Max), some industry ppl ( according to Dusten)
Comps& Void Detail: $10 kome bucks from long time ticket. no void tonight. only two makanai discount for kate and Clair who bought couple pcs of nigiri to friends.
******so, here's my question:******
Kate and Clair bought couple of pcs of nigiri to their friends but they brought them up differently.
I asked Dusten and he was trying to explain to Clair but seemed she has her own way to take care of it. Since I was not sure how we have been handling the situation like this, I could not say much tonight but I would like to make sure to discuss about it at next manager meeting and be on the same page.
so here's how they did tonight.
Kate- bought two pcs of nigiri to her firend. so she brought these on different ticket and asked me to give her Makanai discount so she can pay later.
Clair- bought two pcs of nigiri too, but instead of opening the separate ticket for this, she left it on the table ticket, and asked me to give them a discount for these two pcs.
And I really would like to know...
1- what servers can do for their friends when they come in? - what they can buy?
2- How the discount will be treated and named?
R&M needs?:
86'd items/ need more? maybe more china markers.
LY Dinner Sales:$5231
Projected Sales:$5304
TY Dinner Sales:$3896
+/- : :-26% LY: and -$1408 PS
Dinner Covers:146
Avg PPA:$26.68
Weather: warm cloudy
Any Special events going on?:Sun after Thanksgiving, the last day for school holidays
Who worked?:Dusten, Kate, Sayo, Clair, Joel: Hiroe: Ruthy
Flow of Business, Cuts and Ticket Times:Started slow and the wait started around 7pm then went on and off for until about 9pm. 3- 6tops, 1- decided not to wait, over all really mellow night.
Cut Clair and Sayo around 8:45, cut Joel 9pm.
went with Dusten and Kate but no late tables...
Specials?
3 Staff members that stood out (why/how):
Dusten: helped me a lot and almost worked as a head server and taking care of novice manager at the same time! Thank you, Dusten!!
Kate: was busing her tables and always trying to be ahead of the game. It was really helpful since we did not have SA.
Ruthy: she worked well by seating customers and setting up tables, she was handling busy point.
Any VIP's in? Kindo, Neal, Justine and Christine ( with her little boy Max), some industry ppl ( according to Dusten)
Comps& Void Detail: $10 kome bucks from long time ticket. no void tonight. only two makanai discount for kate and Clair who bought couple pcs of nigiri to friends.
******so, here's my question:******
Kate and Clair bought couple of pcs of nigiri to their friends but they brought them up differently.
I asked Dusten and he was trying to explain to Clair but seemed she has her own way to take care of it. Since I was not sure how we have been handling the situation like this, I could not say much tonight but I would like to make sure to discuss about it at next manager meeting and be on the same page.
so here's how they did tonight.
Kate- bought two pcs of nigiri to her firend. so she brought these on different ticket and asked me to give her Makanai discount so she can pay later.
Clair- bought two pcs of nigiri too, but instead of opening the separate ticket for this, she left it on the table ticket, and asked me to give them a discount for these two pcs.
And I really would like to know...
1- what servers can do for their friends when they come in? - what they can buy?
2- How the discount will be treated and named?
R&M needs?:
86'd items/ need more? maybe more china markers.
Sunday AM 11.30.14
Written By: Elizabeth
LY Lunch Sales: $1464
Projected Sales: $ 1615
TY Lunch Sales: $2425
+/- : +66% over LY and +$810 over PS. Who'da guess
Lunch Covers: 153
Avg PPA: $15.85
Weather: warm- low 70's/60's
Any Special events going on?: End of a 4 day weekend for those 9-5'ers
Who worked?: Sayo, Clair, Mandy, Camacho CL. Ruthy H, Jason SA,Ixchel SA
Flow of Business, Cuts and Ticket Times:
Started busy, had about 8 tables right from the start, plus an 11 top in the party room. Then it died down a little around 1:15, but then a 16 top walked in. Half children half adults and I put them at B1/2 and then B4, 5, 6. They were mostly staning around B1 for a while until the food came out and then they sat down and ate. but that put us back on a wait and had a few tables waiting 25 mintues. That rush pushed us well into 2pm and I made cuts around 2:15, down to 2, then cut down to just Jason as 2:45. Honestly I wasn't expecting the business we got today due to last years sales and reading the notes about how slow it was. Tonight is supposed to be busy per LY standards but we'll see. Maybe lunch and dinner flipped.
Specials?
3 Staff members that stood out (why/how):
*Mandy handled the initial 3 table rush very well and delegated what she needed.
*Ixchel is doing better food running. Though she did stab a gyoza ticket for B6 that had not yet been run. Luckily i was back there, saw her do it, and when she came back from running another item asked her about it. Still needs to be aware on what she is doing back there
Any VIP's in?
Several familiar faces in early on in the service. Family that always ends up sitting at A5: dad and 3 kids (usually the mom is there too, but not today), Then an older gentleman and his young child that sit at the sushi bar, then the couple that bough $1000 in GC's on their anniversary last week. As well as Meg, her daughter and a friend.
Comps& Void Detail:
FNF for Alley & Vince's GF. Guest DNL for Vince's GF (she ordered the Alone together, but meant the Endo in NY), other than that, I don't recall any other comps
Everyone sold gift cards this lunch!! Great work. Tonight is the last night of the promo. Have servers pull table tents tonight.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1464
Projected Sales: $ 1615
TY Lunch Sales: $2425
+/- : +66% over LY and +$810 over PS. Who'da guess
Lunch Covers: 153
Avg PPA: $15.85
Weather: warm- low 70's/60's
Any Special events going on?: End of a 4 day weekend for those 9-5'ers
Who worked?: Sayo, Clair, Mandy, Camacho CL. Ruthy H, Jason SA,Ixchel SA
Flow of Business, Cuts and Ticket Times:
Started busy, had about 8 tables right from the start, plus an 11 top in the party room. Then it died down a little around 1:15, but then a 16 top walked in. Half children half adults and I put them at B1/2 and then B4, 5, 6. They were mostly staning around B1 for a while until the food came out and then they sat down and ate. but that put us back on a wait and had a few tables waiting 25 mintues. That rush pushed us well into 2pm and I made cuts around 2:15, down to 2, then cut down to just Jason as 2:45. Honestly I wasn't expecting the business we got today due to last years sales and reading the notes about how slow it was. Tonight is supposed to be busy per LY standards but we'll see. Maybe lunch and dinner flipped.
Specials?
3 Staff members that stood out (why/how):
*Mandy handled the initial 3 table rush very well and delegated what she needed.
*Ixchel is doing better food running. Though she did stab a gyoza ticket for B6 that had not yet been run. Luckily i was back there, saw her do it, and when she came back from running another item asked her about it. Still needs to be aware on what she is doing back there
Any VIP's in?
Several familiar faces in early on in the service. Family that always ends up sitting at A5: dad and 3 kids (usually the mom is there too, but not today), Then an older gentleman and his young child that sit at the sushi bar, then the couple that bough $1000 in GC's on their anniversary last week. As well as Meg, her daughter and a friend.
Comps& Void Detail:
FNF for Alley & Vince's GF. Guest DNL for Vince's GF (she ordered the Alone together, but meant the Endo in NY), other than that, I don't recall any other comps
Everyone sold gift cards this lunch!! Great work. Tonight is the last night of the promo. Have servers pull table tents tonight.
R&M needs?:
86'd items/ need more?
Saturday, November 29, 2014
Saturday PM 11.29.14
Written By: Elizabeth
LY Dinner Sales: $5602
Projected Sales:$5980
TY Dinner Sales: $6714
+/- : +20% LY and +$734 PS (should have reversed my Fri & Sat projections, last night we were short $713!)
Dinner Covers: 233
Avg PPA: $28.82 (low again!)
Weather: warmer today, windy...oh, like I said earlier.
Any Special events going on?: After Thanksgiving weekend
Who worked?: Joel, Naoto, Sophia, Alex, Dusten CL. Ixchel & Alley host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slow to start, but picked up around 7:30, very similar to last night. Went on a wait for a little while, about 30-45 minutes. Had only 1 table wait over their quote time due to another waitlister not responding to their page. They ended up sitting at B1 and I got them some miso soups immediately, which seemed to calm them down. by 9pm we were off the wait and I cut Naoto & Ixchel, and it continued to trickle down to a lull, so I cut down to 2 on at 9:30, and then 1 on at 10:15. I cut Jason SA and Alley around 10:40. I expected another slow night, since Lunch was very similar.
What I did not expect, however, was Cameron's immediate departure. Just to get it on record, tonight at 5pm Cameron came in for her shift and immediately asked to talk to me. Upon closing the office door I said to her "you're quitting aren't you?" expecting the answer to be yes, but then also expecting to hear what her two week notice was. She did say yes, and began explaining to me why she couldn't work here anymore, sort of. She just said she needs to take care of her mental well being and that she just couldn't do it anymore. She was holding her car keys in her hand, and I asked her if she was working her shift tonight and she said no, she's leaving. She quit right on the spot.
So moving forward we have the help of my little Leary Angel on Wednesdays AM & PM and Thursdays AM. And Dusten will continue to work his 3 manager shifts, I will work open to close on Fridays and Saturdays, and Kayo & Take will pitch in and close on Monday and Tuesday nights. So thank you everyone for your speedy response and ability to adapt to this man-hole sized bump in the road. I really appreciate everyone being so ready to jump in and help in whatever capacity available.
Specials?
Clams: 4
Poisson Cru: 6
Blue Gill Fish: 5
3 Staff members that stood out (why/how):
Everyone was on top of it tonight, I believe given the situation. We stayed positive and focued. Very few mistakes, happy tables, great work from everyone.
Any VIP's in? Ingrid and James, George of RBG & his wife, Dusten's lady friend oooooooooo! ;)
Comps& Void Detail:
Kome bucks, Thinkery 21 for S6, voided Aji (86) voided Love for Sale (Naoto misread his handwriting), Voided Sunomono (The woman meant Tsukemono), makani, FNF for George.
R&M needs?:
86'd items/ need more?
86 Cameron/ need more manager.
LY Dinner Sales: $5602
Projected Sales:$5980
TY Dinner Sales: $6714
+/- : +20% LY and +$734 PS (should have reversed my Fri & Sat projections, last night we were short $713!)
Dinner Covers: 233
Avg PPA: $28.82 (low again!)
Weather: warmer today, windy...oh, like I said earlier.
Any Special events going on?: After Thanksgiving weekend
Who worked?: Joel, Naoto, Sophia, Alex, Dusten CL. Ixchel & Alley host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slow to start, but picked up around 7:30, very similar to last night. Went on a wait for a little while, about 30-45 minutes. Had only 1 table wait over their quote time due to another waitlister not responding to their page. They ended up sitting at B1 and I got them some miso soups immediately, which seemed to calm them down. by 9pm we were off the wait and I cut Naoto & Ixchel, and it continued to trickle down to a lull, so I cut down to 2 on at 9:30, and then 1 on at 10:15. I cut Jason SA and Alley around 10:40. I expected another slow night, since Lunch was very similar.
What I did not expect, however, was Cameron's immediate departure. Just to get it on record, tonight at 5pm Cameron came in for her shift and immediately asked to talk to me. Upon closing the office door I said to her "you're quitting aren't you?" expecting the answer to be yes, but then also expecting to hear what her two week notice was. She did say yes, and began explaining to me why she couldn't work here anymore, sort of. She just said she needs to take care of her mental well being and that she just couldn't do it anymore. She was holding her car keys in her hand, and I asked her if she was working her shift tonight and she said no, she's leaving. She quit right on the spot.
So moving forward we have the help of my little Leary Angel on Wednesdays AM & PM and Thursdays AM. And Dusten will continue to work his 3 manager shifts, I will work open to close on Fridays and Saturdays, and Kayo & Take will pitch in and close on Monday and Tuesday nights. So thank you everyone for your speedy response and ability to adapt to this man-hole sized bump in the road. I really appreciate everyone being so ready to jump in and help in whatever capacity available.
Specials?
Clams: 4
Poisson Cru: 6
Blue Gill Fish: 5
3 Staff members that stood out (why/how):
Everyone was on top of it tonight, I believe given the situation. We stayed positive and focued. Very few mistakes, happy tables, great work from everyone.
Any VIP's in? Ingrid and James, George of RBG & his wife, Dusten's lady friend oooooooooo! ;)
Comps& Void Detail:
Kome bucks, Thinkery 21 for S6, voided Aji (86) voided Love for Sale (Naoto misread his handwriting), Voided Sunomono (The woman meant Tsukemono), makani, FNF for George.
R&M needs?:
86'd items/ need more?
86 Cameron/ need more manager.
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