Written By: Drew
LY Lunch Sales: $1785
TY Lunch Sales: $1567 (-218)
+/- : -12%
Lunch Covers: 90
Avg PPA: $17.41
Weather:
Cloudy and in the 80's
Special events?:
Who worked: Kelly, John, Zayn, Johnny CL, Chaz SA, Annie H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Interesting start to things. Around 11:15 I had a woman call in and say that she wanted to make a reservation for our party room for a business meeting. Annie asked how many people she had in her party and she said 5. Annie then explained to her our policy for the party room. After that the woman asked to speak with management. She further explained that the meeting needed to be private and away from guest. I offered to put her in a corner of the restaurant where they could be less bothered but she said " No, I want the party room or i dont want to eat there at all". At this moment I reached out to Leary for a second opinion. He said stick to the policy but if she did arrive and we had no one in the room at the moment that we could seat her party. I let her know this and she appreciated me trying. I told her that id take her number down and that I would give her a call just in case a larger party walked in, that way she wouldn't waste her time. She was immediately appreciative and her tone went from angry entitlement to calm gratefulness. Around 11:30 We had an 8 top walk in so at that time I called her back and informed we wouldn't be able to seat her group. She thanked me for trying and wish me a good day. Around 12:15 Lee let me know that we didn't have many mangoes left because we had returned the ones we got this morning due to the mangoes being too soft. Immediately called Rodrigo to touch base with where our replacement was, replacement product arrived at 12:45, except this time they were really hard. So instead of sending them back again, i just had the sushi bar cut the hard mangoes and pour sugar on them, a little trick I learned from Take to soften them up. We started to fill up around 12:45 with only 2 tables open, and I thought there was going to be a nice rush but then it immediately died down. Cut John at 1 then Zayn at 1:25 and then Kelly at 1:45.
Specials:
3 Staff members that stood out (why/how):
-Chaz seems to be improving, I saw him consolidating a lot of his actions today. He just needs to work on Speed.
-Lee did a great job communicating to me about the mangoes and staying on top of Josh and Ben while they worked on prepping extra for our large catering order tomorrow morning.
-Annie attitude was amazing today. She was polite with me and all the guests and she was super positive. Also kept busy in her downtime. A pleasant 180 from the last shift I worked with her.
- Servers all did a great job pre-busing today. They also grabbed plates with them every time they went to the back. All around helpful and self-sufficient.
Any VIP's in?
Comps& Void Detail:
No Comps!!! Woohoo
R&M needs:
86'd items/ need more:
Wednesday, September 20, 2017
Tuesday, September 19, 2017
Tue PM 9/19/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $4585.00
TY Dinner Sales: $5118.00
+/- : +533.00, 12%
Dinner Covers: 182
Avg PPA: 28.12
Weather: Partly cloudy currently, the high will be 93 and a low of 76 tonight.
Special events?: Asahi Draft night
Who worked:Derek, Zayn, Lindsey, Naoto, Clair, Kelly H1 training Melody, Jenny H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
-Steady start getting on a wait by 6:30 pm, restaurant started to clear out and we got off the wait by 7:30 PM slowly filled back up and we went on an half hour wait at 8 pm till 8:45 pm. Cut H1 and Trainee at 9:15 and went 2 on the floor.
-ticket times for saute in the BOH got a little long in the beginning of service but were great for the rest of the night. just got hit hard in the beginning.
-Sushi bar had a few 30 min tickets tonight, they just got hit hard in a couple of different waves. I talked to all tables with late times, everyone was happy and fine
Specials:
- Mabo Tofu- 7
-Yasai Salad- 9
-Nigiri Set- 9
3 Staff members that stood out (why/how):
-Kelly did a great job training Melody, She is a very capable host! Kelly said she is ready for the floor and knows how to run Resy and knows table number. Kelly says she should run the board tomorrow and we could fast track her!
- Jenny did a good job at the host stand tonight too! Kelly said she was being very vocal and came out of her shell a little. she had no problems that i was aware of tonight. she closed the host stand and was by herself for the last hour.
- Zayn had a pretty busy section with a couple of parties ordering a lot of nigiri. He handled the pressure and did a good job of asking for help when he needed it.
Any VIP's in?
-Sales reps from Mutual Trading
-The Powe's
Comps& Void Detail:
-Kitchen Error- 30 min on a gyoza ( station got hit hard) $4
-Friends and Family- 20% off Mutual Trading- $10.40
-training meal- Kelly and Melody $26.00
-kome bucks- zayn- $10.50
R&M needs:
86'd items/ need more: we got low on hot sake glasses tonight, we might want to order up for colder months.
LY Dinner Sales: $4585.00
TY Dinner Sales: $5118.00
+/- : +533.00, 12%
Dinner Covers: 182
Avg PPA: 28.12
Weather: Partly cloudy currently, the high will be 93 and a low of 76 tonight.
Special events?: Asahi Draft night
Who worked:Derek, Zayn, Lindsey, Naoto, Clair, Kelly H1 training Melody, Jenny H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
-Steady start getting on a wait by 6:30 pm, restaurant started to clear out and we got off the wait by 7:30 PM slowly filled back up and we went on an half hour wait at 8 pm till 8:45 pm. Cut H1 and Trainee at 9:15 and went 2 on the floor.
-ticket times for saute in the BOH got a little long in the beginning of service but were great for the rest of the night. just got hit hard in the beginning.
-Sushi bar had a few 30 min tickets tonight, they just got hit hard in a couple of different waves. I talked to all tables with late times, everyone was happy and fine
Specials:
- Mabo Tofu- 7
-Yasai Salad- 9
-Nigiri Set- 9
3 Staff members that stood out (why/how):
-Kelly did a great job training Melody, She is a very capable host! Kelly said she is ready for the floor and knows how to run Resy and knows table number. Kelly says she should run the board tomorrow and we could fast track her!
- Jenny did a good job at the host stand tonight too! Kelly said she was being very vocal and came out of her shell a little. she had no problems that i was aware of tonight. she closed the host stand and was by herself for the last hour.
- Zayn had a pretty busy section with a couple of parties ordering a lot of nigiri. He handled the pressure and did a good job of asking for help when he needed it.
Any VIP's in?
-Sales reps from Mutual Trading
-The Powe's
Comps& Void Detail:
-Kitchen Error- 30 min on a gyoza ( station got hit hard) $4
-Friends and Family- 20% off Mutual Trading- $10.40
-training meal- Kelly and Melody $26.00
-kome bucks- zayn- $10.50
R&M needs:
86'd items/ need more: we got low on hot sake glasses tonight, we might want to order up for colder months.
Tuesday AM Recap 9/19/17
Written By: Naoto
LY Lunch Sales:$2586
TY Lunch Sales: $2273
+/- : -$313, -12%
Lunch Covers: 126
Avg PPA: $18.04
Previous Days Labor: $235 , 3%
Previous Days Comps: $467.18, 6%
Controllable Comps: $4
Weather: Hot, and slight overcast 93/75
Special events?:
Asahi Tuesday
Who worked:
Lindsey, Patrick, Kelly, Johnny CL, Chaz SA, Jon FR, Brittany Host
Flow of Business, Cuts and Ticket Times:
Started off quite slow fand turned to be a busy lunch. Few tables here and there with no section filling up more than half. We had a reservation for 10 at 12:00 which turned out to be 8. As we were sitting the party, we had our first wave of lunch rush. We immediately filled up and went on a wait by 12:15 for 10-15 mins. While helping out Johnny (since he got quadriple sat with the party), wait grew closer to a 20 min wait , about 6-7 tables deep. We were coming off the wait around 1:15, and we a had two 7 top walkins come in. (one complete and the other incomplete.) Sat the complete party in the party room, and the other, which ended up being a 4 top at B5.
Went to 3 on at 1:30 and the rest stayed till we closed.
No major nor minor screw up, except for couple rolls that got ranged up by mistake. Couple roll were marked on the sushi card and he did not personally mark it down. Johnny repeated the order and it wasn't corrected.
Specials:
3 Staff members that stood out (why/how):
No specific person to point out. Everyone pull their weight and ran a solid shift especially during the lunch rush.
Brittany on her second shift. I think she did a great job. Knows her way around the Ipad, giving accurate quote times, and pretty hard worker too.
First time working with Chaz, and heard its been about a week. He's quick to buss and turn tables. Helping out others with pre buss when needed. Has a great attitude as well.
Any VIP's in?
Kayo
Sayo
Bejorn
Rachel (no Carlos but two other friends)
Jess (my friend and Krystin's room mate)
Elder White couple that comes in a lot.. will try to figure out their names next time. Also a Daruma regular.
Comps& Void Detail:
Ana Disount
Owner Discount - kayo
F&F- Jess Mccoy (my friend and Krystin's room mate)
Emp day off- Sayo (bought her lunch)
Emp Day off- Bejorn
Guest changed mind- Trio, Trantula
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2586
TY Lunch Sales: $2273
+/- : -$313, -12%
Lunch Covers: 126
Avg PPA: $18.04
Previous Days Labor: $235 , 3%
Previous Days Comps: $467.18, 6%
Controllable Comps: $4
Weather: Hot, and slight overcast 93/75
Special events?:
Asahi Tuesday
Who worked:
Lindsey, Patrick, Kelly, Johnny CL, Chaz SA, Jon FR, Brittany Host
Flow of Business, Cuts and Ticket Times:
Started off quite slow fand turned to be a busy lunch. Few tables here and there with no section filling up more than half. We had a reservation for 10 at 12:00 which turned out to be 8. As we were sitting the party, we had our first wave of lunch rush. We immediately filled up and went on a wait by 12:15 for 10-15 mins. While helping out Johnny (since he got quadriple sat with the party), wait grew closer to a 20 min wait , about 6-7 tables deep. We were coming off the wait around 1:15, and we a had two 7 top walkins come in. (one complete and the other incomplete.) Sat the complete party in the party room, and the other, which ended up being a 4 top at B5.
Went to 3 on at 1:30 and the rest stayed till we closed.
No major nor minor screw up, except for couple rolls that got ranged up by mistake. Couple roll were marked on the sushi card and he did not personally mark it down. Johnny repeated the order and it wasn't corrected.
Specials:
3 Staff members that stood out (why/how):
No specific person to point out. Everyone pull their weight and ran a solid shift especially during the lunch rush.
Brittany on her second shift. I think she did a great job. Knows her way around the Ipad, giving accurate quote times, and pretty hard worker too.
First time working with Chaz, and heard its been about a week. He's quick to buss and turn tables. Helping out others with pre buss when needed. Has a great attitude as well.
Any VIP's in?
Kayo
Sayo
Bejorn
Rachel (no Carlos but two other friends)
Jess (my friend and Krystin's room mate)
Elder White couple that comes in a lot.. will try to figure out their names next time. Also a Daruma regular.
Comps& Void Detail:
Ana Disount
Owner Discount - kayo
F&F- Jess Mccoy (my friend and Krystin's room mate)
Emp day off- Sayo (bought her lunch)
Emp Day off- Bejorn
Guest changed mind- Trio, Trantula
R&M needs:
86'd items/ need more:
Monday, September 18, 2017
Mon PM 9/18/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $4598.00
TY Dinner Sales: $5470.00
+/- : +872.00, 19%
Dinner Covers: 185
Avg PPA: 29.57
Weather: Mostly clear currently 86, the high today was 95
Special events?: Service industry night
Who worked:Clair, Patrick, Kelly, Derek, Naoto, Annie H2, Kelly D H1, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Started out steady but didn't go on a full wait till 645. Then we got off the wait about 7:45 started to clear out a little, then we had two large parties walk in, A 9 top and a 6 top, that put us back on a small wait by 8:10. then we were pretty much 1 in 1 out till 9:30 we had one table at the end of the night that had a 10 min over quote time, they were a 3 top and 2 tops were the only tables that kept getting up. they were very nice and patient so we sent out an edema when they sat. cut Annie at 9:30 and went 2 on till close.
-sales contest for total booze sales Patrick had total sales of $381.50!!!!
Specials:
Mabo tofu- 10
Chef's Nigiri set- 13
3 Staff members that stood out (why/how):
-Patrick had a couple of big tops and he did a great job taking care of them, and he crushed the alcohol sales!
-Clair's B1 had a lot of nice things to say about Clair's service. They said they come here often and that the pacing of the food tonight was the best they have ever had! they left a note on Clair's CC saying that she made their night!
-Annie did a great job at the host stand tonight, no guest problems. she was doing a great job thanking guests as they left and got some good feedback about Clair from one of the tables.
Any VIP's in?
-James Pound
- Table from Kemuri
- Spencer's Friends from out of town
Comps& Void Detail:
-sin-Kemuri- $9.68
-sin-Kemuri- $10.05
-Sin-Kemuri- $9.45
-F&F- Spencer 18.75
-SIN- Drafthouse- $8.25
-F&F- James Pound $14
-Birthday- $5.50
-Recovery- long wait time- $4
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4598.00
TY Dinner Sales: $5470.00
+/- : +872.00, 19%
Dinner Covers: 185
Avg PPA: 29.57
Weather: Mostly clear currently 86, the high today was 95
Special events?: Service industry night
Who worked:Clair, Patrick, Kelly, Derek, Naoto, Annie H2, Kelly D H1, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Started out steady but didn't go on a full wait till 645. Then we got off the wait about 7:45 started to clear out a little, then we had two large parties walk in, A 9 top and a 6 top, that put us back on a small wait by 8:10. then we were pretty much 1 in 1 out till 9:30 we had one table at the end of the night that had a 10 min over quote time, they were a 3 top and 2 tops were the only tables that kept getting up. they were very nice and patient so we sent out an edema when they sat. cut Annie at 9:30 and went 2 on till close.
-sales contest for total booze sales Patrick had total sales of $381.50!!!!
Specials:
Mabo tofu- 10
Chef's Nigiri set- 13
3 Staff members that stood out (why/how):
-Patrick had a couple of big tops and he did a great job taking care of them, and he crushed the alcohol sales!
-Clair's B1 had a lot of nice things to say about Clair's service. They said they come here often and that the pacing of the food tonight was the best they have ever had! they left a note on Clair's CC saying that she made their night!
-Annie did a great job at the host stand tonight, no guest problems. she was doing a great job thanking guests as they left and got some good feedback about Clair from one of the tables.
Any VIP's in?
-James Pound
- Table from Kemuri
- Spencer's Friends from out of town
Comps& Void Detail:
-sin-Kemuri- $9.68
-sin-Kemuri- $10.05
-Sin-Kemuri- $9.45
-F&F- Spencer 18.75
-SIN- Drafthouse- $8.25
-F&F- James Pound $14
-Birthday- $5.50
-Recovery- long wait time- $4
R&M needs:
86'd items/ need more:
Monday 9/18/17 AM recap
Written By: Dusten
LY Lunch Sales: 1897
TY Lunch Sales:1834
+/- : 3% under LY, $63 short as well.
Lunch Covers: 100
Avg PPA: 18.34
Previous Days Labor: 28%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm- 90's
Special events?:
Who worked: Patrick, Grace, John H, Johnny CL, Chaz SA, Zayn FR, Brittany H
Flow of Business, Cuts and Ticket Times: Slow lunch. No filling up. Maybe to small pops. Cut Patrick at 1:15, Grace at 1:30 and John at 1:45
Specials:
3 Staff members that stood out (why/how): Hard to say with a slow day. Brittany was not very challenged but got some practice on fundamentals. She has a strong "irrashaimase." I think that will translate into a strong and assertive presence at the stand. She seemed fairly at ease with the ipad, but again, there was no wait.
Sorry, no standouts but no screw ups either!
Any VIP's in? One of my old UT classmates Callie Richmond, in with a friend for a birthday.
Angel with his family (dishwasher)
Comps& Void Detail: Bday Taiyaki
Employee day off for Angel
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1897
TY Lunch Sales:1834
+/- : 3% under LY, $63 short as well.
Lunch Covers: 100
Avg PPA: 18.34
Previous Days Labor: 28%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Warm- 90's
Special events?:
Who worked: Patrick, Grace, John H, Johnny CL, Chaz SA, Zayn FR, Brittany H
Flow of Business, Cuts and Ticket Times: Slow lunch. No filling up. Maybe to small pops. Cut Patrick at 1:15, Grace at 1:30 and John at 1:45
Specials:
3 Staff members that stood out (why/how): Hard to say with a slow day. Brittany was not very challenged but got some practice on fundamentals. She has a strong "irrashaimase." I think that will translate into a strong and assertive presence at the stand. She seemed fairly at ease with the ipad, but again, there was no wait.
Sorry, no standouts but no screw ups either!
Any VIP's in? One of my old UT classmates Callie Richmond, in with a friend for a birthday.
Angel with his family (dishwasher)
Comps& Void Detail: Bday Taiyaki
Employee day off for Angel
R&M needs:
86'd items/ need more:
Sunday, September 17, 2017
Sunday 9/17/17 PM
Written By: Dusten
LY Dinner Sales: 4899
TY Dinner Sales: 5090
+/- : 4% over LY and up by $191
Dinner Covers: 188
Avg PPA: 27.07
Weather: 90's by day. high 70's by night
Special events?: Ruthy returns to her home planet? Her last shift here. :(
20% sales for sushi rolls to Hurricane relief charities
Who worked: Cindy, Ruthy, Renee, Grace, Clair CL, Annie and Jenny H, Kelly Cktl, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Large pop at opening. We filled up in 30 minutes. Stayed on a solid wait until about 8:15. Things looked to be dying off then so I cut Cindy and Kelly. I waited to see if we'd get a pop, never can tell these days. I cut Ruthy at 8:50pm, Renee at 9:20 and Grace at 9:45. No ticket time issues. Sushi bar and Kitchen got hit pretty hard early on and powered through. People came hungry. No ticket time issues. If something needed prioritizing, it was the next item out.
Specials: 7 ebi chili, 7 yasai salads, 4 aji sashimi, 15 nigiri sets, $2245 in rolls sales- that ought to make for a respectable donation!
3 Staff members that stood out (why/how): Ruthy crushed everyone in the sales contest... pushing the specials. Everyone did their best and we sold out of everything but the nigiri set.
Jenny is making progress in becoming more outgoing, but plenty still to be made. We are a loud and noisy place. I noticed a couple of times she was waiting to be part of the response to the initial "Irrashaimase," rather than being the first to call it out. She still belts it out when she has her rhythm. I let her take the last hour of service alone, but we barely had any new customers.
Renee and Clair seem to be affected by their outside stresses. Maybe they just like to vocalize what is bothering them, which is fine. I mentioned to Clair when she was venting to me about an issue outside of work, to be careful to not carry that tension to her table. As a friend I want to help her, but as a manager I can't let her take something out on a guest. She understood the distinction, and maybe that helped her at least concentrate on her work.
Any VIP's in? Ruthie's Regulars ( Her "Parents"),
Sao and Gabe.
Kazu of Fukumoto,
Krystin with Derek
Comps& Void Detail: FNF for Kazu,
FNF for Sao and Gabe
Kome Bucks for Ruthy's last meal and winning the sales contest
Kome Bucks from Derek
EMP day off for Krystin, Derek
Bday Parfait
Bday Fried Ice Cream (2X)
Bday Taiyaki
R&M needs:
86'd items/ need more: Ruthy Pickle Tincher
LY Dinner Sales: 4899
TY Dinner Sales: 5090
+/- : 4% over LY and up by $191
Dinner Covers: 188
Avg PPA: 27.07
Weather: 90's by day. high 70's by night
Special events?: Ruthy returns to her home planet? Her last shift here. :(
20% sales for sushi rolls to Hurricane relief charities
Who worked: Cindy, Ruthy, Renee, Grace, Clair CL, Annie and Jenny H, Kelly Cktl, Hiroe FR and Beorn SA
Flow of Business, Cuts and Ticket Times: Large pop at opening. We filled up in 30 minutes. Stayed on a solid wait until about 8:15. Things looked to be dying off then so I cut Cindy and Kelly. I waited to see if we'd get a pop, never can tell these days. I cut Ruthy at 8:50pm, Renee at 9:20 and Grace at 9:45. No ticket time issues. Sushi bar and Kitchen got hit pretty hard early on and powered through. People came hungry. No ticket time issues. If something needed prioritizing, it was the next item out.
Specials: 7 ebi chili, 7 yasai salads, 4 aji sashimi, 15 nigiri sets, $2245 in rolls sales- that ought to make for a respectable donation!
3 Staff members that stood out (why/how): Ruthy crushed everyone in the sales contest... pushing the specials. Everyone did their best and we sold out of everything but the nigiri set.
Jenny is making progress in becoming more outgoing, but plenty still to be made. We are a loud and noisy place. I noticed a couple of times she was waiting to be part of the response to the initial "Irrashaimase," rather than being the first to call it out. She still belts it out when she has her rhythm. I let her take the last hour of service alone, but we barely had any new customers.
Renee and Clair seem to be affected by their outside stresses. Maybe they just like to vocalize what is bothering them, which is fine. I mentioned to Clair when she was venting to me about an issue outside of work, to be careful to not carry that tension to her table. As a friend I want to help her, but as a manager I can't let her take something out on a guest. She understood the distinction, and maybe that helped her at least concentrate on her work.
Any VIP's in? Ruthie's Regulars ( Her "Parents"),
Sao and Gabe.
Kazu of Fukumoto,
Krystin with Derek
Comps& Void Detail: FNF for Kazu,
FNF for Sao and Gabe
Kome Bucks for Ruthy's last meal and winning the sales contest
Kome Bucks from Derek
EMP day off for Krystin, Derek
Bday Parfait
Bday Fried Ice Cream (2X)
Bday Taiyaki
R&M needs:
86'd items/ need more: Ruthy Pickle Tincher
Sunday AM 9/17/17 Recap
Written By: Devin Steuerwald
LY Lunch Sales: $2784.00
TY Lunch Sales: $2327.00
+/- : -457.00, -16%
Lunch Covers: 132
Avg PPA: 17.63
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 1.38%
Weather: partly cloudy currently, the high will be 94, clear tonight with a low of 72
Special events?: N/A
Who worked: Patrick, Derek, John H, Krystin, Kelly D H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: pretty mellow start, got close to filling up by 1:20 but never got on a wait and started to thin out after. went 3 on at 2 pm and 2 on at 2:20.
-Really slow for a Sunday but i didn't make cuts till the end in case we got a late pop but it never really happened.
- Tix times were all fast and correct, all plates went out looking great.
- Ran a sales contest for highest booze sales and Derek won with $55
Specials:N/A
3 Staff members that stood out (why/how):
- To slow for anyone to stand out, no one was challenged. the whole staff did fine for such a slow lunch shift.
-Kenta trained at dish and did a great job, he told me after his shift his legs hurt and that it was hard work! I told him he will fell better when he gets his paycheck!
Any VIP's in?
-Robert
-Patrick's wife
-Winona from Sa Ten
-Ross (friend of Devin)
-Kome Bucks- $13.30- Derek
Comps& Void Detail:
-emp day off- $19.05 winona from Sa Ten
-F&F- $6.45 Pat's wife
-F&F-$4- Ross (friend of Devin)
R&M needs: Keep an eye on the host ipad its acting strange about charging.
86'd items/ need more:
LY Lunch Sales: $2784.00
TY Lunch Sales: $2327.00
+/- : -457.00, -16%
Lunch Covers: 132
Avg PPA: 17.63
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 1.38%
Weather: partly cloudy currently, the high will be 94, clear tonight with a low of 72
Special events?: N/A
Who worked: Patrick, Derek, John H, Krystin, Kelly D H1, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: pretty mellow start, got close to filling up by 1:20 but never got on a wait and started to thin out after. went 3 on at 2 pm and 2 on at 2:20.
-Really slow for a Sunday but i didn't make cuts till the end in case we got a late pop but it never really happened.
- Tix times were all fast and correct, all plates went out looking great.
- Ran a sales contest for highest booze sales and Derek won with $55
Specials:N/A
3 Staff members that stood out (why/how):
- To slow for anyone to stand out, no one was challenged. the whole staff did fine for such a slow lunch shift.
-Kenta trained at dish and did a great job, he told me after his shift his legs hurt and that it was hard work! I told him he will fell better when he gets his paycheck!
Any VIP's in?
-Robert
-Patrick's wife
-Winona from Sa Ten
-Ross (friend of Devin)
-Kome Bucks- $13.30- Derek
Comps& Void Detail:
-emp day off- $19.05 winona from Sa Ten
-F&F- $6.45 Pat's wife
-F&F-$4- Ross (friend of Devin)
R&M needs: Keep an eye on the host ipad its acting strange about charging.
86'd items/ need more:
Saturday PM Recap 9/16/17
Written By: Chelsea
LY Dinner Sales: $8510
TY Dinner Sales: $7700
+/- : 10% or $810 under LY
Dinner Covers: 278
Avg PPA: $27.70
Weather: 'twas a warm evening.
Special events?: Music Video Festival, UT Game, Boxing Match on TV
Who worked: Ruthy, Clair, Renee, Krystin, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa training Jenny and Kelly D Host.
Flow of Business, Cuts and Ticket Times: Started off steady. Didn't fill up until about 5:40, it was one in one out for a bit, went on a wait around 6:30, then the wait started picking up around 7, and it was an hour by 7:30. Still an hour at 8:30, only started dwindling just after 9. By 9:30, there was just a handful of tables left and it seemed like Alyssa and Jenny could handle it, so I cut Kelly. Went 3 on at 10, as there were only 3/4 tops on the wait. Went 2 on at 10:20, then let Dusten take over at 10:45. Ticket times were good.
Specials: Ebi Chili - 9, Yasai Salad - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Jenny did well for her last training shift. She is still a bit soft spoken but Kelly made a point to highlight the importance of speaking up. I did have to chat with all three of them at one point. There were a couple instances when I would walk up to the host stand, and there would be a customer either waiting to put in their info or that was waiting after receiving the text, and all three hosts would have their faces in the iPad, trying to organize or something. I immediately acknowledged the customers and put them in or took them to their tables, and reminded all three to always be looking up and acknowledging the customers' presence when they come up to the stand, regardless of what they were doing.
- It was an oddly smooth shift, although we were full and on a wait most of the night, it didn't have that rushed, fast paced pace that Saturday night usually has. The tables were taking their time, and it flowed smoothly yet slowly. A few of the employees noticed that it was odd as well.
- Ruthy got a little silly a few times during the shift, but kept it together for the most part for it being her second to last shift with us.
Any VIP's in? One of my old team members from HomeAway, Hannah. Just a few familiar faces other than that.
Comps& Void Detail: 4x Birthday dessert, I bought Hannah a couple glasses of sake and a veggie temp appetizer, void king salmon sashimi (86'd), Earth Wind Fire and Superfly (both accidental double taps)
R&M needs:
86'd items/ need more: sake toro sashimi, Japanese Uni, Katsuo, King Salmon, low on iced green tea, please limit for employees.
LY Dinner Sales: $8510
TY Dinner Sales: $7700
+/- : 10% or $810 under LY
Dinner Covers: 278
Avg PPA: $27.70
Weather: 'twas a warm evening.
Special events?: Music Video Festival, UT Game, Boxing Match on TV
Who worked: Ruthy, Clair, Renee, Krystin, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa training Jenny and Kelly D Host.
Flow of Business, Cuts and Ticket Times: Started off steady. Didn't fill up until about 5:40, it was one in one out for a bit, went on a wait around 6:30, then the wait started picking up around 7, and it was an hour by 7:30. Still an hour at 8:30, only started dwindling just after 9. By 9:30, there was just a handful of tables left and it seemed like Alyssa and Jenny could handle it, so I cut Kelly. Went 3 on at 10, as there were only 3/4 tops on the wait. Went 2 on at 10:20, then let Dusten take over at 10:45. Ticket times were good.
Specials: Ebi Chili - 9, Yasai Salad - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Jenny did well for her last training shift. She is still a bit soft spoken but Kelly made a point to highlight the importance of speaking up. I did have to chat with all three of them at one point. There were a couple instances when I would walk up to the host stand, and there would be a customer either waiting to put in their info or that was waiting after receiving the text, and all three hosts would have their faces in the iPad, trying to organize or something. I immediately acknowledged the customers and put them in or took them to their tables, and reminded all three to always be looking up and acknowledging the customers' presence when they come up to the stand, regardless of what they were doing.
- It was an oddly smooth shift, although we were full and on a wait most of the night, it didn't have that rushed, fast paced pace that Saturday night usually has. The tables were taking their time, and it flowed smoothly yet slowly. A few of the employees noticed that it was odd as well.
- Ruthy got a little silly a few times during the shift, but kept it together for the most part for it being her second to last shift with us.
Any VIP's in? One of my old team members from HomeAway, Hannah. Just a few familiar faces other than that.
Comps& Void Detail: 4x Birthday dessert, I bought Hannah a couple glasses of sake and a veggie temp appetizer, void king salmon sashimi (86'd), Earth Wind Fire and Superfly (both accidental double taps)
R&M needs:
86'd items/ need more: sake toro sashimi, Japanese Uni, Katsuo, King Salmon, low on iced green tea, please limit for employees.
Saturday, September 16, 2017
SAT AM 9/16/17 Recap
Written By: Devin Steuerwald
LY Lunch Sales: $2548.00
TY Lunch Sales: $2588.00
+/- : 40.00, +2%
Lunch Covers: 137
Avg PPA: 18.89
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny currently in the low 80's with a high of 92
Special events?: beautiful Saturday in ATX
Who worked: Kelly S, Sophia, Lindsey, Johnny, Kelly D H1, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow-ish start didn't get a table till 15 min into service, almost went on a wait by 12:30 but then started to clear out by 1 we were less than half full. We got another small pop 1:30 but never filled all the way up or went on a wait. cut down to one one at 2:30.
Sushi bar got hit kinda hard at the end the last lunch rush, had a few sushi lunches and a roll take 20-30 min. I talked to all tables and explained the hold up. I did a recovery comp on one of the rolls.
Lindsey was left a really awesome note from a guest. it basically said last time they were in they had a few to many beers and did the math wrong for her tip, he has felt bad about it because she has always given great service. he left he $30 on $20
Specials:N/A
3 Staff members that stood out (why/how):
very slow paced shift without ever getting on a wait, no one was rushed or challenged
Had the whole staff polish glassware and plates during slow start
Any VIP's in?
Kenta
Natao
Comps& Void Detail:
-recovery- negi hama-- tix time $7
owner comp- $44-- Kenta
emp day off Natao
spill- open sapporo in beer fridge--$6
R&M needs:
the plug where we plug in the ipad is acting strange. it was working earlier in shift but when i went to plug the ipad in at the end it wouldn't charge. i moved the cord to a different plug and it started chargeing.
86'd items/ need more:
- finger nail brush for employee sink
- running low on bathroom trash bags
LY Lunch Sales: $2548.00
TY Lunch Sales: $2588.00
+/- : 40.00, +2%
Lunch Covers: 137
Avg PPA: 18.89
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny currently in the low 80's with a high of 92
Special events?: beautiful Saturday in ATX
Who worked: Kelly S, Sophia, Lindsey, Johnny, Kelly D H1, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow-ish start didn't get a table till 15 min into service, almost went on a wait by 12:30 but then started to clear out by 1 we were less than half full. We got another small pop 1:30 but never filled all the way up or went on a wait. cut down to one one at 2:30.
Sushi bar got hit kinda hard at the end the last lunch rush, had a few sushi lunches and a roll take 20-30 min. I talked to all tables and explained the hold up. I did a recovery comp on one of the rolls.
Lindsey was left a really awesome note from a guest. it basically said last time they were in they had a few to many beers and did the math wrong for her tip, he has felt bad about it because she has always given great service. he left he $30 on $20
Specials:N/A
3 Staff members that stood out (why/how):
very slow paced shift without ever getting on a wait, no one was rushed or challenged
Had the whole staff polish glassware and plates during slow start
Any VIP's in?
Kenta
Natao
Comps& Void Detail:
-recovery- negi hama-- tix time $7
owner comp- $44-- Kenta
emp day off Natao
spill- open sapporo in beer fridge--$6
R&M needs:
the plug where we plug in the ipad is acting strange. it was working earlier in shift but when i went to plug the ipad in at the end it wouldn't charge. i moved the cord to a different plug and it started chargeing.
86'd items/ need more:
- finger nail brush for employee sink
- running low on bathroom trash bags
Friday, September 15, 2017
Friday PM 9/15/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $7555.00
TY Dinner Sales: $8071.00
+/- : +516.00, +7%
Dinner Covers: 272
Avg PPA: 29.67
Weather: Sunny Currently with a high of 92, clear tonight with a low of 72
Special events?: Friday night
Who worked: Krystin, Renee, Johnny, Kelly, Dusten. Kelly d host 1 and Annie host 2, Alyssa CT, Beorn SA, and Brennan FR
Flow of Business, Cuts and Ticket Times:
Started out slower, for a Friday, we didn't get on a full wait till 7pm, but the wait got up to an hour+ wait by 7:30 Stayed on an hour+ wait till about 9:30 when it started to come down around 9:45 pm, we got off the wait by 10:30. Cut Alyssa and Kelly D. Went 3 on at 10pm and two on at 10:30. Ticket times were all fine, no customer complaints.
-had a neighbor come in and tell us that someone was blocking her driveway and she couldn't pull in. we went table by table until we found the owner of the car and asked them to move. I gave the neighbor a $10 kome bucks card to say we are sorry. she seemed happy.
- Reservation @9pm Aaron Lemke, was supposed to be 10 people, they showed up with 5 people. Claiming that Leary didn't tell them about the reservation rules. I told them that the GM made their reservation and he is very thorough when taking reservation and that all of the rules are agreed to before we take their CC info, and that they also got all that info sent to them in an email. I explained to them if they couldn't get at least one more person that we couldn't honor the reservation. They then asked someone outside if they wanted to join them, to avoid any other confrontation we sat the group of 7 in the party room.
Specials:
-mabo tofu- 10
- Yasai Salad- 15
-Nigiri set- 14
3 Staff members that stood out (why/how):
- Johnny stayed on point all night, helping everyone out all while owning his section.
- Beorn was very helpful and in a great mood tonight. He was every where he needed to be helping out all night!
- Staff as a whole had problems with gravity tonight. Lots of drops and spills. Nothing on any guest or anything we needed to take care of.
Any VIP's in?
-Alton
-Susan and paul
Comps& Void Detail:
- Alyssa spilled a tray of drinks out side, not on anyone. spill comp $32.50
- Guest changed mind- Guest sent back a Saba-yaki becuase she said she didnt feel well and the smell of the fish was making her feel worse. $10.50
-Friends and Family- friend of Johnny Alton.
-bday- $5.50
R&M needs:
- Ice machine has some black mold in it, we found some in the ice.
86'd items/ need more:
-down to 2 cans of green tea
-toro
-Sake toro
LY Dinner Sales: $7555.00
TY Dinner Sales: $8071.00
+/- : +516.00, +7%
Dinner Covers: 272
Avg PPA: 29.67
Weather: Sunny Currently with a high of 92, clear tonight with a low of 72
Special events?: Friday night
Who worked: Krystin, Renee, Johnny, Kelly, Dusten. Kelly d host 1 and Annie host 2, Alyssa CT, Beorn SA, and Brennan FR
Flow of Business, Cuts and Ticket Times:
Started out slower, for a Friday, we didn't get on a full wait till 7pm, but the wait got up to an hour+ wait by 7:30 Stayed on an hour+ wait till about 9:30 when it started to come down around 9:45 pm, we got off the wait by 10:30. Cut Alyssa and Kelly D. Went 3 on at 10pm and two on at 10:30. Ticket times were all fine, no customer complaints.
-had a neighbor come in and tell us that someone was blocking her driveway and she couldn't pull in. we went table by table until we found the owner of the car and asked them to move. I gave the neighbor a $10 kome bucks card to say we are sorry. she seemed happy.
- Reservation @9pm Aaron Lemke, was supposed to be 10 people, they showed up with 5 people. Claiming that Leary didn't tell them about the reservation rules. I told them that the GM made their reservation and he is very thorough when taking reservation and that all of the rules are agreed to before we take their CC info, and that they also got all that info sent to them in an email. I explained to them if they couldn't get at least one more person that we couldn't honor the reservation. They then asked someone outside if they wanted to join them, to avoid any other confrontation we sat the group of 7 in the party room.
Specials:
-mabo tofu- 10
- Yasai Salad- 15
-Nigiri set- 14
3 Staff members that stood out (why/how):
- Johnny stayed on point all night, helping everyone out all while owning his section.
- Beorn was very helpful and in a great mood tonight. He was every where he needed to be helping out all night!
- Staff as a whole had problems with gravity tonight. Lots of drops and spills. Nothing on any guest or anything we needed to take care of.
Any VIP's in?
-Alton
-Susan and paul
Comps& Void Detail:
- Alyssa spilled a tray of drinks out side, not on anyone. spill comp $32.50
- Guest changed mind- Guest sent back a Saba-yaki becuase she said she didnt feel well and the smell of the fish was making her feel worse. $10.50
-Friends and Family- friend of Johnny Alton.
-bday- $5.50
R&M needs:
- Ice machine has some black mold in it, we found some in the ice.
86'd items/ need more:
-down to 2 cans of green tea
-toro
-Sake toro
Friday AM Recap 9/15/17
Written By: Leary
LY Lunch Sales: 2046
TY Lunch Sales: 2645
+/- : +599, +29%
Lunch Covers: 132
Avg PPA: 20.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.84%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Zayn, John. Lindsey Cl, Alyssa & Brittany H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. Filled up by 1230, and had a small wait here or there. Slowed down by 130, but we had tables walking in until the very end. Ticket times were good today. Kitchen got a decent late pop and hustled through it. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Much better shift with John today. Lots of hustling and helping out the busser quite a bit.
-Lindsey did great as the lunch closer.
-Chaz got to work a busier shift, and he felt it. He needed a lot of support, but the staff pitched in to get it done. He has a good eye for details, but just needs to work on speed and consolidating his actions better.
-Last day of training for Brittany. She did well on a busier shift. She will be mostly working lunches and he first 2 shifts are Mon & Tues. I'm she will do fine, but might a little guidance here or there.
Any VIP's in?
Rob
Barth
Cole
Comps& Void Detail:
Training meal
R&M needs:
The ipad was dead this morning. I realized that the power cord was glitchy which is probably why it was dead earlier this week. I ran home and got a replacement so we should be good to go for this evening, and we used the back up ipad for lunch.
86'd items/ need more:
LY Lunch Sales: 2046
TY Lunch Sales: 2645
+/- : +599, +29%
Lunch Covers: 132
Avg PPA: 20.04
Previous Days Labor: 26%
Previous Days Comps: 7%
Controllable Comps: 2.84%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Zayn, John. Lindsey Cl, Alyssa & Brittany H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a decent Friday. Filled up by 1230, and had a small wait here or there. Slowed down by 130, but we had tables walking in until the very end. Ticket times were good today. Kitchen got a decent late pop and hustled through it. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Much better shift with John today. Lots of hustling and helping out the busser quite a bit.
-Lindsey did great as the lunch closer.
-Chaz got to work a busier shift, and he felt it. He needed a lot of support, but the staff pitched in to get it done. He has a good eye for details, but just needs to work on speed and consolidating his actions better.
-Last day of training for Brittany. She did well on a busier shift. She will be mostly working lunches and he first 2 shifts are Mon & Tues. I'm she will do fine, but might a little guidance here or there.
Any VIP's in?
Rob
Barth
Cole
Comps& Void Detail:
Training meal
R&M needs:
The ipad was dead this morning. I realized that the power cord was glitchy which is probably why it was dead earlier this week. I ran home and got a replacement so we should be good to go for this evening, and we used the back up ipad for lunch.
86'd items/ need more:
Thursday, September 14, 2017
Thursday PM 9/14/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $5920.00
TY Dinner Sales: $5687.00
+/- : -233.00, -4%
Dinner Covers: 193
Avg PPA: 29.47
Weather: clear night, temp is in the high 80's
Special events?: N/A
Who worked: Derek, Lindsey training Zayn, Naoto, Cynthia, Dusten, Beorn SA, Brennan FR, Annie host 1, Patrick training Jenny at Host 2, Alyssa CT
Flow of Business, Cuts and Ticket Times: Steady start but didn't get on a full wait till 7:30 off the wait by 8:15, cut Alyssa at 8:20. we stayed pretty close to full the rest of the night, but never really getting on a wait again. went 3 on at 9:30 till close. ticket times were all good, no long times just the one order of gyoza that didnt go out and the cold miso saba.
we had a sales contest to see who could sell the most specials with Dusten winning with 7
Specials:
-yasai salad- 16
whole aji sashimi- 2-sold out
ebi chili- 8-sould out
3 Staff members that stood out (why/how):
Naoto- stayed busy during downtime by wiping down plates and dusting the shelf where the hot sake bottles are kept
Pat did a great job training Jenny, she seems like she will be a nice fit to the team.
Any VIP's in?
-Laura, Paul, and Milo
-
Comps& Void Detail:
- Recovery- $5- Gyoza didn't hit table, we made them for them on the fly and comped them off
- server misring-ordered dynamite Chicken but they wanted a Dynamite roll. $6
- spill sm chrysanthemum meadow- guest ordered wrong bottle and dint relies until his wife came back from the bathroom and told him he ordered the wrong bottle.
-kitchen error- saba miso cold in the middle.
-changed mind- veggie tempura
F&f- Lynn and olive
R&M needs:
86'd items/ need more: saka toro
LY Dinner Sales: $5920.00
TY Dinner Sales: $5687.00
+/- : -233.00, -4%
Dinner Covers: 193
Avg PPA: 29.47
Weather: clear night, temp is in the high 80's
Special events?: N/A
Who worked: Derek, Lindsey training Zayn, Naoto, Cynthia, Dusten, Beorn SA, Brennan FR, Annie host 1, Patrick training Jenny at Host 2, Alyssa CT
Flow of Business, Cuts and Ticket Times: Steady start but didn't get on a full wait till 7:30 off the wait by 8:15, cut Alyssa at 8:20. we stayed pretty close to full the rest of the night, but never really getting on a wait again. went 3 on at 9:30 till close. ticket times were all good, no long times just the one order of gyoza that didnt go out and the cold miso saba.
we had a sales contest to see who could sell the most specials with Dusten winning with 7
Specials:
-yasai salad- 16
whole aji sashimi- 2-sold out
ebi chili- 8-sould out
3 Staff members that stood out (why/how):
Naoto- stayed busy during downtime by wiping down plates and dusting the shelf where the hot sake bottles are kept
Pat did a great job training Jenny, she seems like she will be a nice fit to the team.
Any VIP's in?
-Laura, Paul, and Milo
-
Comps& Void Detail:
- Recovery- $5- Gyoza didn't hit table, we made them for them on the fly and comped them off
- server misring-ordered dynamite Chicken but they wanted a Dynamite roll. $6
- spill sm chrysanthemum meadow- guest ordered wrong bottle and dint relies until his wife came back from the bathroom and told him he ordered the wrong bottle.
-kitchen error- saba miso cold in the middle.
-changed mind- veggie tempura
F&f- Lynn and olive
R&M needs:
86'd items/ need more: saka toro
Thursday AM Recap 9/14/17
Written By: Leary
LY Lunch Sales: 1413
TY Lunch Sales: 1389
+/- : -24, -2%
Lunch Covers: 89
Avg PPA: 15.16
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 2.14%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Kelly, Johnny Cl, Alyssa w/ Brittany H, Brennan SA, Chaz SA
Flow of Business, Cuts and Ticket Times:
It was really slow today. Never filled up all the way. One small surge at 1215, ,and that was it. No customers issues. Ticket times were good. Staff was unchallenged
Specials:
3 Staff members that stood out (why/how):
-Brittany seems to be doing well and absorbing the mechanics of the position well. I wish it would have been a little busier for her, but she seems to have Resy down.
-Chaz did well today. Seems like everyone has been saying good things except Andrew yesterday. I was hoping to have some opportunities to correct any issues that popped.
-About 20 minutes before we opened Kelly asked me to help find John to help with opening duties. I found him just doing his hair in front of the mirror and asked him to make sure all the opening duties were complete before grooming him self. Talked to him at the end of the shift about how his performance in general has been disappointing. I also told him I hope he could turn it around, but if not he'll be back on the support schedule.
Any VIP's in?
Bar Manager from Techo
Mike (krystin's old boss)
Comps& Void Detail:
-Training meal for Alyssa & Brittany
-FNF for Techo manager
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1413
TY Lunch Sales: 1389
+/- : -24, -2%
Lunch Covers: 89
Avg PPA: 15.16
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 2.14%
Weather: Sunny and warm
Special events?:
Who worked:
Pat, John, Kelly, Johnny Cl, Alyssa w/ Brittany H, Brennan SA, Chaz SA
Flow of Business, Cuts and Ticket Times:
It was really slow today. Never filled up all the way. One small surge at 1215, ,and that was it. No customers issues. Ticket times were good. Staff was unchallenged
Specials:
3 Staff members that stood out (why/how):
-Brittany seems to be doing well and absorbing the mechanics of the position well. I wish it would have been a little busier for her, but she seems to have Resy down.
-Chaz did well today. Seems like everyone has been saying good things except Andrew yesterday. I was hoping to have some opportunities to correct any issues that popped.
-About 20 minutes before we opened Kelly asked me to help find John to help with opening duties. I found him just doing his hair in front of the mirror and asked him to make sure all the opening duties were complete before grooming him self. Talked to him at the end of the shift about how his performance in general has been disappointing. I also told him I hope he could turn it around, but if not he'll be back on the support schedule.
Any VIP's in?
Bar Manager from Techo
Mike (krystin's old boss)
Comps& Void Detail:
-Training meal for Alyssa & Brittany
-FNF for Techo manager
R&M needs:
86'd items/ need more:
Wednesday, September 13, 2017
Wednesday PM Recap 9/13/17
Written By: Leary
LY Dinner Sales: 5078
TY Dinner Sales: 5881
+/- : +803, +16%
Dinner Covers: 189
Avg PPA: 31.12
Weather: Warmer evening, but still a nice night
Special events?:
Who worked:
Lindsey, Kelly, Naoto, Derek, Johnny Cl, Beorn SA, Brennan FR, Annie & Pat H
Flow of Business, Cuts and Ticket Times:
A little busier than the past few nights. Never went on a real wait, but stayed full throughout most of the night with a few tables waiting here or there. Started to empty out around
Specials:
Ebi Chili- 9
Yasai Salad- 1
Whole Aji- 3
3 Staff members that stood out (why/how):
-I noticed rice was being made in the server station in the beginning of the shift. Kazu told me that they had to make rice during service because they had to throw out rice that wasn't good from yesterday. When asked who made it, he said Ben. I know Ben was training with Andrew so I'm a little confused how this happen. I cannot stress the importance of thorough training enough.
-David was 20 minutes late today. The write up is in his folder.
-Naoto had Steve in the party room, and took great care of them. They rang up a $700 and tipped Naoto $200 over the grat!
Any VIP's in?
Steve (lunch regular that always orders omakase) came in with a 7-top
Gary & Lee
Owner of Thai Fresh
GM from RA
Comps& Void Detail:
-Kome Bucks for a roll
-Emp Kome Bucks for cheap drinks, second night in a row that no one won Special Card Bingo, but everyone was 1 shy from winning so I bought the servers a drink for the effort.
-1 Bday dessert
- FNF for The GM of RA (peter's old boss)
-FNF for owner of Thai Fresh
-Guest Changed Mind for a Sunshine roll, the guest meant to order a trio roll
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5078
TY Dinner Sales: 5881
+/- : +803, +16%
Dinner Covers: 189
Avg PPA: 31.12
Weather: Warmer evening, but still a nice night
Special events?:
Who worked:
Lindsey, Kelly, Naoto, Derek, Johnny Cl, Beorn SA, Brennan FR, Annie & Pat H
Flow of Business, Cuts and Ticket Times:
A little busier than the past few nights. Never went on a real wait, but stayed full throughout most of the night with a few tables waiting here or there. Started to empty out around
Specials:
Ebi Chili- 9
Yasai Salad- 1
Whole Aji- 3
3 Staff members that stood out (why/how):
-I noticed rice was being made in the server station in the beginning of the shift. Kazu told me that they had to make rice during service because they had to throw out rice that wasn't good from yesterday. When asked who made it, he said Ben. I know Ben was training with Andrew so I'm a little confused how this happen. I cannot stress the importance of thorough training enough.
-David was 20 minutes late today. The write up is in his folder.
-Naoto had Steve in the party room, and took great care of them. They rang up a $700 and tipped Naoto $200 over the grat!
Any VIP's in?
Steve (lunch regular that always orders omakase) came in with a 7-top
Gary & Lee
Owner of Thai Fresh
GM from RA
Comps& Void Detail:
-Kome Bucks for a roll
-Emp Kome Bucks for cheap drinks, second night in a row that no one won Special Card Bingo, but everyone was 1 shy from winning so I bought the servers a drink for the effort.
-1 Bday dessert
- FNF for The GM of RA (peter's old boss)
-FNF for owner of Thai Fresh
-Guest Changed Mind for a Sunshine roll, the guest meant to order a trio roll
R&M needs:
86'd items/ need more:
Wednesday A.M. 9/13/17
Written By: Drew
LY Lunch Sales: $1644
TY Lunch Sales: $2228
+/- : +36%
Lunch Covers: 114
Avg PPA: $19.54
Weather:
Mid to High 80's and Sunny
Special events?:
Who worked:
Kelly, Zayn, Lindsey, Sophia CL, Annie H, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Today started off as it has usually been, fairly slow. We filled up around 12 and went on a 10 min wait by 12:15 pm, once we got everyone sat, it was pretty much one in and one out. Around 12:30 Sophia informed me that the her table at S9 and S10 were visibly annoyed. They had ordered a fat samuria, spooky and an austin no avocado. They got the fat samurai and then 2 spooky. I had sushi bar make the austin roll on the fly and went over to explain why the mistake had happened and then told them id be comping the roll for them. They were very happy and pleasant the rest of their lunch. Started to die down majorly at 1 so I went 3 on, then 2 on at 1:30, then 1 on at 1:40 and let sophia close it out.
Specials:
3 Staff members that stood out (why/how):
-One thing i did notice today is how often i kept having to remind the staff to prebus. If we could all be on the servers to prebus not just only during dinner but as well as lunch. I know alot of people will ask for the check when they're still eating but there was alot of plates that could have been picked up before check hit the table or even to just make room for more food.
-Annie had a bit of a negative interaction with a woman at S6. She was trying to seat S5 and the woman was spread out on both areas, with all her food that she had ordered. Annie had asked her politely if she could clear her soup that she was obviously done with to make more space for the guest who was about to sit down. The woman angrily told Annie not to touch her food. I tried to get the information out Annie as to what exactly happened and she snapped at me. I went over to the woman periodically making sure she was ok, and she did seem a bit disgruntled but kept saying everything was delicious and fine. Had a talk with Annie after work about her tone towards me and fellow staff members and how she needs to make sure she is respectful with everyone. She agreed that she was rude to me and apologize. She felt as if i was taking the customers side and not hers, but i told her its not that simple and that i just wanted all the facts. She did however have several guest give her praise. Shes so outgoing with the guest but can be a bit too sassy even for me with coworkers.
-Chaz seemed to need alot of help today. I haven't ever worked with him much so im not really familiar on how much training he has had. To be more specific he took a really long time resetting tables. I talked to him about the importance of being able to multi task and asking for help when needed. He made an immediate improvement the last half of the shift.
-Lindsey did a great job asking for help when she needed it. She did very well controlling her section.
Any VIP's in?
Yellow Jacket crew
Comps& Void Detail:
SIN for the yellow jacket people
Austin roll Sushi bar error that took too long
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1644
TY Lunch Sales: $2228
+/- : +36%
Lunch Covers: 114
Avg PPA: $19.54
Weather:
Mid to High 80's and Sunny
Special events?:
Who worked:
Kelly, Zayn, Lindsey, Sophia CL, Annie H, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
Today started off as it has usually been, fairly slow. We filled up around 12 and went on a 10 min wait by 12:15 pm, once we got everyone sat, it was pretty much one in and one out. Around 12:30 Sophia informed me that the her table at S9 and S10 were visibly annoyed. They had ordered a fat samuria, spooky and an austin no avocado. They got the fat samurai and then 2 spooky. I had sushi bar make the austin roll on the fly and went over to explain why the mistake had happened and then told them id be comping the roll for them. They were very happy and pleasant the rest of their lunch. Started to die down majorly at 1 so I went 3 on, then 2 on at 1:30, then 1 on at 1:40 and let sophia close it out.
Specials:
3 Staff members that stood out (why/how):
-One thing i did notice today is how often i kept having to remind the staff to prebus. If we could all be on the servers to prebus not just only during dinner but as well as lunch. I know alot of people will ask for the check when they're still eating but there was alot of plates that could have been picked up before check hit the table or even to just make room for more food.
-Annie had a bit of a negative interaction with a woman at S6. She was trying to seat S5 and the woman was spread out on both areas, with all her food that she had ordered. Annie had asked her politely if she could clear her soup that she was obviously done with to make more space for the guest who was about to sit down. The woman angrily told Annie not to touch her food. I tried to get the information out Annie as to what exactly happened and she snapped at me. I went over to the woman periodically making sure she was ok, and she did seem a bit disgruntled but kept saying everything was delicious and fine. Had a talk with Annie after work about her tone towards me and fellow staff members and how she needs to make sure she is respectful with everyone. She agreed that she was rude to me and apologize. She felt as if i was taking the customers side and not hers, but i told her its not that simple and that i just wanted all the facts. She did however have several guest give her praise. Shes so outgoing with the guest but can be a bit too sassy even for me with coworkers.
-Chaz seemed to need alot of help today. I haven't ever worked with him much so im not really familiar on how much training he has had. To be more specific he took a really long time resetting tables. I talked to him about the importance of being able to multi task and asking for help when needed. He made an immediate improvement the last half of the shift.
-Lindsey did a great job asking for help when she needed it. She did very well controlling her section.
Any VIP's in?
Yellow Jacket crew
Comps& Void Detail:
SIN for the yellow jacket people
Austin roll Sushi bar error that took too long
R&M needs:
86'd items/ need more:
Tuesday, September 12, 2017
Tuesday PM Recap 9/12/17
Written By: Leary
LY Dinner Sales: 3420
TY Dinner Sales: 4515
+/- : +1095, +32%
Dinner Covers: 164
Avg PPA: 27.53
Weather: Nice cooler evening
Special events?: HAAM Benefit day
Who worked:
Kelly, Ruthy, Krystin, Derek, Clair CL, Alyssa & Kelly Tr Jenny H, Zayn FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Another very slow shift. We did have an oddly busy start with a 12-top at 5pm, and a line at the door when we opened. After the hectic first hour things slowed down a lot. We never went on a real wait, but did eventually fill up by 830 and had a couple tables have to wait for a few minutes. Stayed steady until 915, and then cut both Kellys. Only a couple more tables came in the last 45 minutes.
The Sushi Bar got hit pretty hard before the 530s came in. Also that high-maintenance couple with the kids that always sit at the sushi bar pretty much ignored Ruthy, and just shouted commands at the Sushi Bar. I went by to check on them to see if they were ok, and they said yes, then went right back to shouting orders at the sushi bar. Once the 530s came in it took about 30 minutes to get back on track. The family also sent back 4 Uni Nigiris that they said was off. It did taste off so I comped them and offered to replace them on the house, but they refused.
Specials:
Ebi Chili- 7
Yasai Salad- 12
Whole Aji- 2
Nigiri Set- 9
3 Staff members that stood out (why/how):
-Spencer had a stressful shift as Ichiban. It was obviously getting to him. I talked to him at the end of the shift about the importance of letting difficult customers roll off his back.
-David was training as Ni-ban tonight which would make sense on a normal Tuesday, but did add a bit to the chaos at the beginning of the shift.
-The new dishwasher, Chad, seemed to positive and productive. Hope he works out.
-Jenny is a friendly addition at the host stand. Wish it would have been a little busier so she could have practice more with the wait list.
Any VIP's in?
Neil
Asazu Family
High maintenance sushi bar family
Comps& Void Detail: Unforunately lots of comps for a slower
-DNL for 4 Uni Nigiris
-Recovery for a Botan Ebi because the table had ordered 4 and we only had 1
-Owner comp for Asazu family
-Recovery for 2 Komeviches for a table that had soy spill on them by Cal
-Sushi Bar Error for Aji Sahimi that had Thai chilies on it
-Birthday comp for Taiyaki
-Kitchen Error for a missed temp camembert ticket that took 23 min to hit the table
-Spill for a Kirin Light that was dropped
-Training Meals for Kelly & Jenny
-FNF for a dessert for Andrew's friend
-Recovery Kirin Light for a customer that was upset about not being sat incomplete
-Spill for a bottle of Usu Nigori that was sour when opened
R&M needs:
86'd items/ need more:
LY Dinner Sales: 3420
TY Dinner Sales: 4515
+/- : +1095, +32%
Dinner Covers: 164
Avg PPA: 27.53
Weather: Nice cooler evening
Special events?: HAAM Benefit day
Who worked:
Kelly, Ruthy, Krystin, Derek, Clair CL, Alyssa & Kelly Tr Jenny H, Zayn FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Another very slow shift. We did have an oddly busy start with a 12-top at 5pm, and a line at the door when we opened. After the hectic first hour things slowed down a lot. We never went on a real wait, but did eventually fill up by 830 and had a couple tables have to wait for a few minutes. Stayed steady until 915, and then cut both Kellys. Only a couple more tables came in the last 45 minutes.
The Sushi Bar got hit pretty hard before the 530s came in. Also that high-maintenance couple with the kids that always sit at the sushi bar pretty much ignored Ruthy, and just shouted commands at the Sushi Bar. I went by to check on them to see if they were ok, and they said yes, then went right back to shouting orders at the sushi bar. Once the 530s came in it took about 30 minutes to get back on track. The family also sent back 4 Uni Nigiris that they said was off. It did taste off so I comped them and offered to replace them on the house, but they refused.
Specials:
Ebi Chili- 7
Yasai Salad- 12
Whole Aji- 2
Nigiri Set- 9
3 Staff members that stood out (why/how):
-Spencer had a stressful shift as Ichiban. It was obviously getting to him. I talked to him at the end of the shift about the importance of letting difficult customers roll off his back.
-David was training as Ni-ban tonight which would make sense on a normal Tuesday, but did add a bit to the chaos at the beginning of the shift.
-The new dishwasher, Chad, seemed to positive and productive. Hope he works out.
-Jenny is a friendly addition at the host stand. Wish it would have been a little busier so she could have practice more with the wait list.
Any VIP's in?
Neil
Asazu Family
High maintenance sushi bar family
Comps& Void Detail: Unforunately lots of comps for a slower
-DNL for 4 Uni Nigiris
-Recovery for a Botan Ebi because the table had ordered 4 and we only had 1
-Owner comp for Asazu family
-Recovery for 2 Komeviches for a table that had soy spill on them by Cal
-Sushi Bar Error for Aji Sahimi that had Thai chilies on it
-Birthday comp for Taiyaki
-Kitchen Error for a missed temp camembert ticket that took 23 min to hit the table
-Spill for a Kirin Light that was dropped
-Training Meals for Kelly & Jenny
-FNF for a dessert for Andrew's friend
-Recovery Kirin Light for a customer that was upset about not being sat incomplete
-Spill for a bottle of Usu Nigori that was sour when opened
R&M needs:
86'd items/ need more:
TUE AM 9/12/17 recap
Written By: Devin Steuerwald
LY Lunch Sales: $2052.00
TY Lunch Sales: $1999.00
+/- : -53.00, 0%
Lunch Covers: 117
Avg PPA: $17.09
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Mostly sunny today with a high of 93
Special events?: beautiful day, and $2 asahi draft
Who worked: Zayn, Patrick, Kelly, Johnny, Kelly D training Brittany @ host, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
busy start, never got on a wait but we came close to filling up a couple of times. thinned out by 1:40 so we went 2 on.
-had a small guest issue with Zayn. he didn't bring out the clear soup for a sushi lunch so when the Sushi hit the table the guest didn't want it anymore. i offered to send out some soft serve as a recovery but they didn't want it. stopped back by the table at the end and they said they had a great time.
Specials: n/a
3 Staff members that stood out (why/how):
- Chaz is great, very personable and vocal on what he is doing and asking if anyone needed help. He was all over tables getting them reset very fast, he is going to be a great part of the team!
- Kelly and Johnny were also big team players today getting soups for everyone and just helping out wherever they could.
-Kelly D did a great job training Brit. Brittany was asking lots of questions and seemed to be doing great in her training.
Any VIP's in?
John
Brennan and his GF
Comps& Void Detail:
ANA- $2.48
emp day off- 9.30
R&M needs:
- We need more tea pots now that the weather is getting a little cooler. we ran out a few times during lunch service.
- low on crayons, Leary has already ordered and should arrive today.
-AC in manager office started leaking again, i rinsed out the filter and pulled the drain plug...keep an eye on it and the printer underneath
86'd items/ need more: ice cream cones.
LY Lunch Sales: $2052.00
TY Lunch Sales: $1999.00
+/- : -53.00, 0%
Lunch Covers: 117
Avg PPA: $17.09
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Mostly sunny today with a high of 93
Special events?: beautiful day, and $2 asahi draft
Who worked: Zayn, Patrick, Kelly, Johnny, Kelly D training Brittany @ host, Hiroe FR, Chaz SA
Flow of Business, Cuts and Ticket Times:
busy start, never got on a wait but we came close to filling up a couple of times. thinned out by 1:40 so we went 2 on.
-had a small guest issue with Zayn. he didn't bring out the clear soup for a sushi lunch so when the Sushi hit the table the guest didn't want it anymore. i offered to send out some soft serve as a recovery but they didn't want it. stopped back by the table at the end and they said they had a great time.
Specials: n/a
3 Staff members that stood out (why/how):
- Chaz is great, very personable and vocal on what he is doing and asking if anyone needed help. He was all over tables getting them reset very fast, he is going to be a great part of the team!
- Kelly and Johnny were also big team players today getting soups for everyone and just helping out wherever they could.
-Kelly D did a great job training Brit. Brittany was asking lots of questions and seemed to be doing great in her training.
Any VIP's in?
John
Brennan and his GF
Comps& Void Detail:
ANA- $2.48
emp day off- 9.30
R&M needs:
- We need more tea pots now that the weather is getting a little cooler. we ran out a few times during lunch service.
- low on crayons, Leary has already ordered and should arrive today.
-AC in manager office started leaking again, i rinsed out the filter and pulled the drain plug...keep an eye on it and the printer underneath
86'd items/ need more: ice cream cones.
Monday, September 11, 2017
Monday PM recap 9/11/17
Written By: Devin Steuerwald
LY Dinner Sales: $4653.00
TY Dinner Sales:$3629.00
+/- :-1024.00, -22%
Dinner Covers:132
Avg PPA: 27.49
Weather: Sunny, high of 87, clear tonight with a low of 63
Special events?: service industry night, 9/11 anniversary
Who worked: Ruthy, Derek, Krystin training Zayn, John H, Clair, Calvin SA, Kelly D and Annie Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: no line at the start and only a few tables till 7pm then we filled up about 3/4 the way but then it started thinning out. John H cut at 8pm with 6 open tables in the restaurant.Cut 1 host by 8:45 and Went down to 2 on by 9pm. 1 on by 9:30 then cut Cal at 9:45.
Ticket times were all good, it was very slow all night.
Had a contest to sell the last of the oaked texas sake and Derek won- $15 KB
Specials:
Kitsune Salad-2
Ebi Chili-4
Whole Aji Sashimi-1
3 Staff members that stood out (why/how):
Really slow night, no one on the staff was challenged, everyone did a great job with the little business we had.
Any VIP's in?
Ginny from Whitehorse (Leary's old roommate)
Anna and Brian
Comps& Void Detail:
SIN- Waller creek- $21.98
SIN- hole in the wall- $7.50
Bday- $5.50
Kome bucks- Derek winner $14
R&M needs:can we get a fingernail brush for the employee hand wash sink?
86'd items/ need more:ice cream cones
LY Dinner Sales: $4653.00
TY Dinner Sales:$3629.00
+/- :-1024.00, -22%
Dinner Covers:132
Avg PPA: 27.49
Weather: Sunny, high of 87, clear tonight with a low of 63
Special events?: service industry night, 9/11 anniversary
Who worked: Ruthy, Derek, Krystin training Zayn, John H, Clair, Calvin SA, Kelly D and Annie Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: no line at the start and only a few tables till 7pm then we filled up about 3/4 the way but then it started thinning out. John H cut at 8pm with 6 open tables in the restaurant.Cut 1 host by 8:45 and Went down to 2 on by 9pm. 1 on by 9:30 then cut Cal at 9:45.
Ticket times were all good, it was very slow all night.
Had a contest to sell the last of the oaked texas sake and Derek won- $15 KB
Specials:
Kitsune Salad-2
Ebi Chili-4
Whole Aji Sashimi-1
3 Staff members that stood out (why/how):
Really slow night, no one on the staff was challenged, everyone did a great job with the little business we had.
Any VIP's in?
Ginny from Whitehorse (Leary's old roommate)
Anna and Brian
Comps& Void Detail:
SIN- Waller creek- $21.98
SIN- hole in the wall- $7.50
Bday- $5.50
Kome bucks- Derek winner $14
R&M needs:can we get a fingernail brush for the employee hand wash sink?
86'd items/ need more:ice cream cones
Monday AM recap 9/11/17
Written By: Dusten
LY Lunch Sales: 1398
TY Lunch Sales: 1873
+/- : +34%, +$475
Lunch Covers: 99
Avg PPA: 18.92
Previous Days Labor: 30%
Previous Days Comps: 8%
Controllable Comps: 2.4%
Weather: Sunny high 80's
Special events?: 16 anniversary of 9/11. Irma aftermath.
Who worked: John, Patrick, Grace, Johnny CL, Annie H, Hiroe FR, Caz SA
Flow of Business, Cuts and Ticket Times: Slow lunch. We didn't fill up. Had a couple 6 top tables walk in during the last 20 minutes of service. By then I'd cut down to Johnny and Grace. They handled the groups with ease. No food issues.
Specials:
3 Staff members that stood out (why/how): Annie tends to wander from the host stand, usually to help others, like Chaz. The main problem is, she loses focus her primary function and needs to be reminded to return to the host stand.
Chaz continued his diligence and while probably not very challenged, did ask some good questions about scenarios with lunch rushes and whatnot. He came in and got right to work, filling the ice and immediately hit the floor with a water pitcher. He could likely pay closer attention to cues regarding the movement of customers, mainly hearing "thank you!" and knowing to get to a table.
Any VIP's in? Josh from Casinao El Camino (guy with the brass knuckles tattooed on his face)
Grant from Kemuri with Anthony Lehman (Dai Due now)
Patrick's wife Alex,
Chelsea with her friend Anthony
Kengo-san and Peelander folks
Derek
Comps& Void Detail: SIN for the aforementioned SINners,
Manager meal for Chelsea,
FNF 20% for Peelander Z
Employee Kome Bucks from Derek
R&M needs:
86'd items/ need more: Sacha Lichine. Jason Seal picked up the Wycliff Rose. He will return with the regular stuff.
LY Lunch Sales: 1398
TY Lunch Sales: 1873
+/- : +34%, +$475
Lunch Covers: 99
Avg PPA: 18.92
Previous Days Labor: 30%
Previous Days Comps: 8%
Controllable Comps: 2.4%
Weather: Sunny high 80's
Special events?: 16 anniversary of 9/11. Irma aftermath.
Who worked: John, Patrick, Grace, Johnny CL, Annie H, Hiroe FR, Caz SA
Flow of Business, Cuts and Ticket Times: Slow lunch. We didn't fill up. Had a couple 6 top tables walk in during the last 20 minutes of service. By then I'd cut down to Johnny and Grace. They handled the groups with ease. No food issues.
Specials:
3 Staff members that stood out (why/how): Annie tends to wander from the host stand, usually to help others, like Chaz. The main problem is, she loses focus her primary function and needs to be reminded to return to the host stand.
Chaz continued his diligence and while probably not very challenged, did ask some good questions about scenarios with lunch rushes and whatnot. He came in and got right to work, filling the ice and immediately hit the floor with a water pitcher. He could likely pay closer attention to cues regarding the movement of customers, mainly hearing "thank you!" and knowing to get to a table.
Any VIP's in? Josh from Casinao El Camino (guy with the brass knuckles tattooed on his face)
Grant from Kemuri with Anthony Lehman (Dai Due now)
Patrick's wife Alex,
Chelsea with her friend Anthony
Kengo-san and Peelander folks
Derek
Comps& Void Detail: SIN for the aforementioned SINners,
Manager meal for Chelsea,
FNF 20% for Peelander Z
Employee Kome Bucks from Derek
R&M needs:
86'd items/ need more: Sacha Lichine. Jason Seal picked up the Wycliff Rose. He will return with the regular stuff.
Sunday, September 10, 2017
Sunday PM 9/10/17
Written By: Dusten
LY Dinner Sales:4944
TY Dinner Sales:4859
+/- : -2%, -$85
Dinner Covers: 164
Avg PPA: 29.63
Weather: Sunny, Warm 80's
Special events?: Beginning of football season. Hurricane Irma makes landfall in Florida.
Who worked: Cindy, Grace, Derek, Ruthy Clair CL, Annie Host, Alyssa training Jenny at Host, Beorn training Chaz at SA and Zayn FR
Flow of Business, Cuts and Ticket Times: Slow night. The only people that waited were ones that were incomplete. I cut John around 7:30. I cut Cindy at 8:20, Grace, Alyssa and Jenny at 9pm, Derek at 9:25 and Ruthy at 9:45pm. The only issue with food tonight was a vegetable that never made it to the table. Don't know if there was a ticket lost or what. The table said it was best, as they had over ordered.
Specials: 8 ebi chili, 9 mabo tofu, 10 nigiri sets, 13 sunshine rolls- I think we didn't sell many mainly because we were slow. Maybe we can do this again? No lack of monster storms tearing things up this year.
3 Staff members that stood out (why/how): Chaz does seem like at good worker. Still a slow night and I can't imagine it was very challenging. Beorn wanted to make the Peelander Zee show so I let Chaz take the last 15 minutes of service.
Jenny seems fairly coherent. I mean that in the most complimentary way. Alyssa was non-stop with her. She got through with a lot of the basics. She knows the table numbers. She's eager to use the ipad. She needs to practice her "irrashaimase." She says this place is exactly what she thought it would be. I think she meant that in the most complimentary way. She is set to go on Hot Schedules and Aloha.
Derek and Grace helped us get rid of the Red Bud and Texas Oaked Junmai. We still have 1/2 a bottle of the Oaked Junmai. I've placed an order for a new seasonal sake. Derek sold a full bottle of the sake and Grace cleared out the last two redbud beers. Bought her a $5 nigiri piece and Derek got Kome bucks for later.
Annie was considerably late for her shift. She called me at 5:04pm saying she thought she was supposed to be in at 5:30 and she was on her way. She signed her write up and it is in her file.
Any VIP's in? Cindy's sisters with her mom and cousin.
Ally Subia and a friend.
Kelly & Johnny
Dereks first friends and employers when he moved to Austin.
Comps& Void Detail:
Customer Kome Bucks from water outage.
Kitchen Error Vegetable Tempura mentioned earlier
Employee Day off for Ally
Same for Johnny & Kelly
Bday Parfait, fried ice cream (2X)
FNF'd Gyoza for Derek's people
FNF'd about $15 off Cindys famlies meal- their ika-yaki and kara-age
R&M needs:
86'd items/ need more:
LY Dinner Sales:4944
TY Dinner Sales:4859
+/- : -2%, -$85
Dinner Covers: 164
Avg PPA: 29.63
Weather: Sunny, Warm 80's
Special events?: Beginning of football season. Hurricane Irma makes landfall in Florida.
Who worked: Cindy, Grace, Derek, Ruthy Clair CL, Annie Host, Alyssa training Jenny at Host, Beorn training Chaz at SA and Zayn FR
Flow of Business, Cuts and Ticket Times: Slow night. The only people that waited were ones that were incomplete. I cut John around 7:30. I cut Cindy at 8:20, Grace, Alyssa and Jenny at 9pm, Derek at 9:25 and Ruthy at 9:45pm. The only issue with food tonight was a vegetable that never made it to the table. Don't know if there was a ticket lost or what. The table said it was best, as they had over ordered.
Specials: 8 ebi chili, 9 mabo tofu, 10 nigiri sets, 13 sunshine rolls- I think we didn't sell many mainly because we were slow. Maybe we can do this again? No lack of monster storms tearing things up this year.
3 Staff members that stood out (why/how): Chaz does seem like at good worker. Still a slow night and I can't imagine it was very challenging. Beorn wanted to make the Peelander Zee show so I let Chaz take the last 15 minutes of service.
Jenny seems fairly coherent. I mean that in the most complimentary way. Alyssa was non-stop with her. She got through with a lot of the basics. She knows the table numbers. She's eager to use the ipad. She needs to practice her "irrashaimase." She says this place is exactly what she thought it would be. I think she meant that in the most complimentary way. She is set to go on Hot Schedules and Aloha.
Derek and Grace helped us get rid of the Red Bud and Texas Oaked Junmai. We still have 1/2 a bottle of the Oaked Junmai. I've placed an order for a new seasonal sake. Derek sold a full bottle of the sake and Grace cleared out the last two redbud beers. Bought her a $5 nigiri piece and Derek got Kome bucks for later.
Annie was considerably late for her shift. She called me at 5:04pm saying she thought she was supposed to be in at 5:30 and she was on her way. She signed her write up and it is in her file.
Any VIP's in? Cindy's sisters with her mom and cousin.
Ally Subia and a friend.
Kelly & Johnny
Dereks first friends and employers when he moved to Austin.
Comps& Void Detail:
Customer Kome Bucks from water outage.
Kitchen Error Vegetable Tempura mentioned earlier
Employee Day off for Ally
Same for Johnny & Kelly
Bday Parfait, fried ice cream (2X)
FNF'd Gyoza for Derek's people
FNF'd about $15 off Cindys famlies meal- their ika-yaki and kara-age
R&M needs:
86'd items/ need more:
Sunday AM Recap 9/10/17
Written By: Leary
LY Lunch Sales: 2749
TY Lunch Sales: 2023
+/- : -726, -26%
Lunch Covers: 115
Avg PPA: 17.59
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 6.8%
Weather: Sunny and Nice
Special events?:
Who worked:
John, Zayn, Renee, Krystin CL, Alyssa H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was the complete opposite of yesterday. We were so slow. Only half full at our peak. It's a nice patio day, but so was yesterday. Sunday is a heavier brunch day, and maybe people are hung over from celebrating that big UT win yesterday. Ticket times were great. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-No real standouts. The staff was unchallenged.
- Forgot to mention in yesterday's blog that I had a talk with John about pre-bussing. He had left every single dish on one of his tables. When they got up I went to help Beorn bus the table since it was such a mess. At that point there were only 3 tables in his section, but it was a busy and he was about to get sat so I gave him the benefit of the doubt that maybe he was tied up with something. When I came into the wait station with a tray full of every dish from his 5-top he was just sitting on a terminal adjusting tips. I told him that I couldn't understand why he thought was ok, and that every table the rest of the shift better be perfectly pre-bussed. He was more aware the rest of the shift. I talked with him at the end of the shift and told him it's disappointing to read about his lack of helping the dishwasher in the blog, and then have him put the extra burden on the SA the next shift I worked with. It seems baffling because he has worked both of those positions, and should know how important it is to pre-bus or organize dishes. We all need to keep an eye on John and make sure that he's not developing a pattern of complacency.
Any VIP's in?
Rob
John
Andrew & friends
Zayn's Girlfriend
Naoto
Comps& Void Detail:
Emp Day Off Naoto & Andrew
Server misring for a Yakitori that was double hit by Renee.
R&M needs:
86'd items/ need more:
Ordered more crayons and tealights. I'll be grabbing the other items from HEB tomorrow.
LY Lunch Sales: 2749
TY Lunch Sales: 2023
+/- : -726, -26%
Lunch Covers: 115
Avg PPA: 17.59
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 6.8%
Weather: Sunny and Nice
Special events?:
Who worked:
John, Zayn, Renee, Krystin CL, Alyssa H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
It was the complete opposite of yesterday. We were so slow. Only half full at our peak. It's a nice patio day, but so was yesterday. Sunday is a heavier brunch day, and maybe people are hung over from celebrating that big UT win yesterday. Ticket times were great. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-No real standouts. The staff was unchallenged.
- Forgot to mention in yesterday's blog that I had a talk with John about pre-bussing. He had left every single dish on one of his tables. When they got up I went to help Beorn bus the table since it was such a mess. At that point there were only 3 tables in his section, but it was a busy and he was about to get sat so I gave him the benefit of the doubt that maybe he was tied up with something. When I came into the wait station with a tray full of every dish from his 5-top he was just sitting on a terminal adjusting tips. I told him that I couldn't understand why he thought was ok, and that every table the rest of the shift better be perfectly pre-bussed. He was more aware the rest of the shift. I talked with him at the end of the shift and told him it's disappointing to read about his lack of helping the dishwasher in the blog, and then have him put the extra burden on the SA the next shift I worked with. It seems baffling because he has worked both of those positions, and should know how important it is to pre-bus or organize dishes. We all need to keep an eye on John and make sure that he's not developing a pattern of complacency.
Any VIP's in?
Rob
John
Andrew & friends
Zayn's Girlfriend
Naoto
Comps& Void Detail:
Emp Day Off Naoto & Andrew
Server misring for a Yakitori that was double hit by Renee.
R&M needs:
86'd items/ need more:
Ordered more crayons and tealights. I'll be grabbing the other items from HEB tomorrow.
Saturday PM Recap 9/9/17
Written By: Chelsea
LY Dinner Sales: $6646
TY Dinner Sales: $8214
+/- : 24% or $1568 over LY,
Dinner Covers: 286
Avg PPA: $28.72
Weather: a nice cool evening
Special events?: UT game
Who worked: Krystin, Clair, Renee, Lindsey, Dusten CL, John Cktl, Beorn training Chaz SA, Hiroe FR, Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off nice and steady. Catering order was made incorrectly, the customer had ordered the Veggie and Go Go plates, but the Veggie and Cooked trays were made. The customer was very understanding and the sushi bar cranked out the remake in just a matter of minutes. Bought the couple a glass of wine and an Asahi while they waited, but the remake was ready only a minute or two after the drinks were delivered, and they were happy. Filled up by 5:45, on a wait by 6 that became a 45m-1hr wait by 6:45. Hung around there for most of the night, finally slowing down around 9:30 and we were off the wait by 10. Went 2 on then to close, also cut Annie and John at that time. Ticket times were overall good, had a couple items hit 20-25m but they were fine, and no customer comps needed.
Specials: Kitsune Salad - 7, Mabo Tofu - 5, Whole Aji - 3, Nigiri Setto - 13
3 Staff members that stood out (why/how):
- Chaz is a really great new addition. He was open and receptive to feedback and tips, he was quick to pick things up, and was very nice and polite. Of course he was a bit on the slower side since it was his first day, but he was much faster even by the end of the shift and it was apparent he will pick it up very quickly. Beorn was a good trainer as well. I could overhear him giving him good specific tips for different situations. They had two small slip ups, found a tray on a chair at a table that got sat and a broom/dustpan got left in a corner for a few minutes during service, but they were both from pretty hectic times. It was one of those shifts where everyone gets up/gets sat in waves.
- Krystin brought up huge stacks of sushi dishes almost every time she came out of the kitchen. So appreciative that she is always looking ahead for those, wish all the other servers did the same.
- Annie still needs to watch her tone with both customers and her coworkers. Alyssa started getting pretty upset with how she was saying Annie was speaking to her. I went over to help with the host stand a few times to reset the groove up there and monitor things, and I got the tone from her a bit myself. I had meant to speak with her at the end of the night about it, but she left in a pretty big hurry and I didn't see her go.
Any VIP's in? Clair's BF Michael and his mom and friend, Nine Banded Garry with his wife and some friends, one of my former team members from HomeAway Katie with her husband.
Comps& Void Detail: Recovery wine and asahi for the catering order mistake, void Cooked tray, FNF for Michael, FNF for Garry, they brought the servers a couple of their bottles. FNF for Katie, training meals, Guest Changed Mind Shio Saba, guessing she misread the menu cause once she received it she said she doesn't eat fish (???)
R&M needs:
86'd items/ need more: crayons, candles, tampons, ibuprofen. sake toro sashimi, endo, tarantula
LY Dinner Sales: $6646
TY Dinner Sales: $8214
+/- : 24% or $1568 over LY,
Dinner Covers: 286
Avg PPA: $28.72
Weather: a nice cool evening
Special events?: UT game
Who worked: Krystin, Clair, Renee, Lindsey, Dusten CL, John Cktl, Beorn training Chaz SA, Hiroe FR, Annie and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off nice and steady. Catering order was made incorrectly, the customer had ordered the Veggie and Go Go plates, but the Veggie and Cooked trays were made. The customer was very understanding and the sushi bar cranked out the remake in just a matter of minutes. Bought the couple a glass of wine and an Asahi while they waited, but the remake was ready only a minute or two after the drinks were delivered, and they were happy. Filled up by 5:45, on a wait by 6 that became a 45m-1hr wait by 6:45. Hung around there for most of the night, finally slowing down around 9:30 and we were off the wait by 10. Went 2 on then to close, also cut Annie and John at that time. Ticket times were overall good, had a couple items hit 20-25m but they were fine, and no customer comps needed.
Specials: Kitsune Salad - 7, Mabo Tofu - 5, Whole Aji - 3, Nigiri Setto - 13
3 Staff members that stood out (why/how):
- Chaz is a really great new addition. He was open and receptive to feedback and tips, he was quick to pick things up, and was very nice and polite. Of course he was a bit on the slower side since it was his first day, but he was much faster even by the end of the shift and it was apparent he will pick it up very quickly. Beorn was a good trainer as well. I could overhear him giving him good specific tips for different situations. They had two small slip ups, found a tray on a chair at a table that got sat and a broom/dustpan got left in a corner for a few minutes during service, but they were both from pretty hectic times. It was one of those shifts where everyone gets up/gets sat in waves.
- Krystin brought up huge stacks of sushi dishes almost every time she came out of the kitchen. So appreciative that she is always looking ahead for those, wish all the other servers did the same.
- Annie still needs to watch her tone with both customers and her coworkers. Alyssa started getting pretty upset with how she was saying Annie was speaking to her. I went over to help with the host stand a few times to reset the groove up there and monitor things, and I got the tone from her a bit myself. I had meant to speak with her at the end of the night about it, but she left in a pretty big hurry and I didn't see her go.
Any VIP's in? Clair's BF Michael and his mom and friend, Nine Banded Garry with his wife and some friends, one of my former team members from HomeAway Katie with her husband.
Comps& Void Detail: Recovery wine and asahi for the catering order mistake, void Cooked tray, FNF for Michael, FNF for Garry, they brought the servers a couple of their bottles. FNF for Katie, training meals, Guest Changed Mind Shio Saba, guessing she misread the menu cause once she received it she said she doesn't eat fish (???)
R&M needs:
86'd items/ need more: crayons, candles, tampons, ibuprofen. sake toro sashimi, endo, tarantula
Saturday, September 9, 2017
Saturday AM Recap 9/9/17
Written By: Leary
LY Lunch Sales: 2374
TY Lunch Sales: 3606 ($303 shy of the am record)
+/- : +1232, 52% !!!
Lunch Covers: 200
Avg PPA: 18.03
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 1%
Weather: Sunny, nice day
Special events?:
Who worked:
Krystin, John, Sophia, Johnny Cl, Annie H, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow start, and then we got hit with a big pop at 1230. 4 5-tops walked in within 10 minutes of each. Walk in 7-top shortly after that. The wait hit 35-40 minutes a little after 1. Thought it might slow down a bit when the game started, but we stayed pretty steady until close. Started clearing the last 10 minutes of service
Had a snag with a couple of tables. Had a printer jam at the sushi bar, and Toshi said he let the staff know, but Johnny was never informed. Had S1 and S8 tickets get lost, and both tickets were over 30 min before Johnny realized the sushi bar didn't have the tickets. We rushed the orders out, but S8 didn't get their food for over 40 min. I comped S8's roll and pieces, and gave S1 half off their bill. They were understanding when I explained the situation, and appreciated the discount. I followed up with Toshi about always letting the floor manager know when there is a ticket jam so we can do our best to track down the orders that might have been missed before it gets too late.
Had a guest drop a plate of nigiri at A6, and when I went to clean it the kid said it was set on the edge of the table hanging off. It was 5-top, and the table was a little cramped with items. Sophia said it was all the way the table, and I wasn't going to argue with the table so I comped the replacement item to spill.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Kelly with a friend
Barron's wife
Comps& Void Detail:
FNF for Barron's wife
$10 kome bucks
Spill for fallen Nigiri
R&M needs:
86'd items/ need more:
Ran out of pints and ramen spoons today. I'm grabbing some pints after work, and I asked Vince to order more spoons form Minamoto
LY Lunch Sales: 2374
TY Lunch Sales: 3606 ($303 shy of the am record)
+/- : +1232, 52% !!!
Lunch Covers: 200
Avg PPA: 18.03
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 1%
Weather: Sunny, nice day
Special events?:
Who worked:
Krystin, John, Sophia, Johnny Cl, Annie H, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
Slow start, and then we got hit with a big pop at 1230. 4 5-tops walked in within 10 minutes of each. Walk in 7-top shortly after that. The wait hit 35-40 minutes a little after 1. Thought it might slow down a bit when the game started, but we stayed pretty steady until close. Started clearing the last 10 minutes of service
Had a snag with a couple of tables. Had a printer jam at the sushi bar, and Toshi said he let the staff know, but Johnny was never informed. Had S1 and S8 tickets get lost, and both tickets were over 30 min before Johnny realized the sushi bar didn't have the tickets. We rushed the orders out, but S8 didn't get their food for over 40 min. I comped S8's roll and pieces, and gave S1 half off their bill. They were understanding when I explained the situation, and appreciated the discount. I followed up with Toshi about always letting the floor manager know when there is a ticket jam so we can do our best to track down the orders that might have been missed before it gets too late.
Had a guest drop a plate of nigiri at A6, and when I went to clean it the kid said it was set on the edge of the table hanging off. It was 5-top, and the table was a little cramped with items. Sophia said it was all the way the table, and I wasn't going to argue with the table so I comped the replacement item to spill.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Kelly with a friend
Barron's wife
Comps& Void Detail:
FNF for Barron's wife
$10 kome bucks
Spill for fallen Nigiri
R&M needs:
86'd items/ need more:
Ran out of pints and ramen spoons today. I'm grabbing some pints after work, and I asked Vince to order more spoons form Minamoto
Friday AM Recap 9/8/17
Sorry guys. I thought this was sent yesterday.
Written By: Leary
LY Lunch Sales: 2206
TY Lunch Sales: 1963
+/- : -243, -11%
Lunch Covers: 98
Avg PPA: 21.11
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 1.30%
Weather: Beautiful, sunny day
Special events?:
Who worked:
Sophia, Kelly, Lindsey, Clair Cl, Kelly H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Pretty calm for a Friday. We filled up in the dining room for a little bit, but never really had a wait. Party room was never sat. It was another beautiful patio day. Started emptying out around 115 so I cut Sophia, and gave Clair the back Bs so she could make a little more money. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-No real standouts. Everyone did well. Staff was pretty unchallenged.
Any VIP's in?
Rob
Mike
Dan Levine w/ Girlfriend
Steve
Comps& Void Detail:
FNF for Clair's boyfriend and one for Dan Levine
R&M needs:
Called AT&T and they "reset our system". I doubt that's any different than unplugging it and plugging it back in. The said if the problem with the wi-fi persists they will send a technician out to replace the router.
86'd items/ need more:
Written By: Leary
LY Lunch Sales: 2206
TY Lunch Sales: 1963
+/- : -243, -11%
Lunch Covers: 98
Avg PPA: 21.11
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 1.30%
Weather: Beautiful, sunny day
Special events?:
Who worked:
Sophia, Kelly, Lindsey, Clair Cl, Kelly H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Pretty calm for a Friday. We filled up in the dining room for a little bit, but never really had a wait. Party room was never sat. It was another beautiful patio day. Started emptying out around 115 so I cut Sophia, and gave Clair the back Bs so she could make a little more money. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-No real standouts. Everyone did well. Staff was pretty unchallenged.
Any VIP's in?
Rob
Mike
Dan Levine w/ Girlfriend
Steve
Comps& Void Detail:
FNF for Clair's boyfriend and one for Dan Levine
R&M needs:
Called AT&T and they "reset our system". I doubt that's any different than unplugging it and plugging it back in. The said if the problem with the wi-fi persists they will send a technician out to replace the router.
86'd items/ need more:
Friday PM 9/8/17 Recap
Written By: Devin Steuerwald
LY Dinner Sales: $7152.00
TY Dinner Sales: $7281.00
+/- : +$129.00, 2%
Dinner Covers: 243
Avg PPA:$29.96
Weather:Mostly Sunny, with a high of 86
Special events?: Friday night
Who worked: Johnny, Krystin, Renee, Ruthy, Dusten, Alyssa CT, Annie and Kelly D at host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Really slow start, this beautiful weather has been bad for business! We went on a small wait by 6:40 and a full wait by 7:15 and an hour wait by 7:45. at the longest the wait got to an hour and a half by 8:30 then it started to come down to about 45 min by 9pm. off the wait by 10, went 3 on at 10pm and then two on at 10:45. Ticket times were all great, no customer complaints or late quote times.
we had a sales contest with who could sell the most specials; Ruthy and Dusten tied. Dusten also sold a few glasses oak'ed Texas sake
Specials:
Whole Aji Sashmi- 1
Nigiri set- 5
Mabo Tofu- 2
Ebi Chili- 10
3 Staff members that stood out (why/how):
-Johnny stayed busy during the slow start by polishing wine glasses and dishes! there were no reservation
-Beorn was on his game tonight, had a positive attitude all night and was all over getting tables reset.
- The whole front of house staff was great tonight, hardly any comps or mistakes, everyone was on their game
Any VIP's in?
Julian and Nona
Anna and Brian
Eric from Daruma
John and Susan
Angel (from the BOH)
Comps& Void Detail:
-Recovery- $4 Renee forgot a seaweed salad
-Bday comp-X2
-Kome bucks- Ruthy and Dusten
-emp day off- Angel
Emp day of Eric from Daruma
R&M needs:
86'd items/ need more: sake toro
sacha lichine rose
LY Dinner Sales: $7152.00
TY Dinner Sales: $7281.00
+/- : +$129.00, 2%
Dinner Covers: 243
Avg PPA:$29.96
Weather:Mostly Sunny, with a high of 86
Special events?: Friday night
Who worked: Johnny, Krystin, Renee, Ruthy, Dusten, Alyssa CT, Annie and Kelly D at host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Really slow start, this beautiful weather has been bad for business! We went on a small wait by 6:40 and a full wait by 7:15 and an hour wait by 7:45. at the longest the wait got to an hour and a half by 8:30 then it started to come down to about 45 min by 9pm. off the wait by 10, went 3 on at 10pm and then two on at 10:45. Ticket times were all great, no customer complaints or late quote times.
we had a sales contest with who could sell the most specials; Ruthy and Dusten tied. Dusten also sold a few glasses oak'ed Texas sake
Specials:
Whole Aji Sashmi- 1
Nigiri set- 5
Mabo Tofu- 2
Ebi Chili- 10
3 Staff members that stood out (why/how):
-Johnny stayed busy during the slow start by polishing wine glasses and dishes! there were no reservation
-Beorn was on his game tonight, had a positive attitude all night and was all over getting tables reset.
- The whole front of house staff was great tonight, hardly any comps or mistakes, everyone was on their game
Any VIP's in?
Julian and Nona
Anna and Brian
Eric from Daruma
John and Susan
Angel (from the BOH)
Comps& Void Detail:
-Recovery- $4 Renee forgot a seaweed salad
-Bday comp-X2
-Kome bucks- Ruthy and Dusten
-emp day off- Angel
Emp day of Eric from Daruma
R&M needs:
86'd items/ need more: sake toro
sacha lichine rose
Thursday, September 7, 2017
Thursday PM Recap 9/7/17
Written By: Chelsea
LY Dinner Sales: $5920
TY Dinner Sales: $4187
+/- : 29% under LY
Dinner Covers: 156
Avg PPA: $26.84
Weather: a great cool evening, 70's!
Special events?: none
Who worked: John, Derek, Ruthy, Kelly, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.
Flow of Business, Cuts and Ticket Times: Super slow start. Not even half full by 6pm, still dead at 6:45 so I let Alyssa go home. Didn't fill all the way up until 7:45 ish, when we got a small pop. One in one out for a few minutes, so cut Annie. We then had a small wait, just a handful of parties and the wait never got past 25m. Off the wait by 8:45, cut John then. Died out pretty hard after this, so went 3 on at 9, 2 on at 9:15, and 1 on at 9:30. Ticket times were good.
Did have one small guest incident of note, there was a lady at A7 that thought it was funny to wobble their table back and forth, and in the process, their soy sauce container fell and landed on one of the men at B3. There was about a quarter sized stain on his business pants, and Beorn brought over some towels. The gentleman asked for some club soda, so Kelly brought him a Topo Chico and by this point, Annie alerted me of the situation and I went over to check on them and brought them two zato-ichi pieces as an apology. He was very nice and said that the Topo Chico did get the stain pretty much out, but I gave him a card and told him to email us if he needed to get them dry cleaned. He said he was very thankful and that we were very kind but that it was probably okay. He and his companion were very grateful for the pieces.
Specials: Ebi Chili - 7, Mabo Tofu - 4, Whole Aji - 3
3 Staff members that stood out (why/how):
- Derek, Ruthy, John, and Beorn were all kind of off their game today. Derek was actually more composed than usual, but his spatial awareness was a little off. He was down at the to-go containers when Beorn was behind him and had called 'behind' but then stood up, which knocked everything off Beorn's tray. Beorn then yelled 'shit!' really loudly, and it covered Ruthy with water, as she was at the coolers. After this, Beorn and Ruthy were both visibly pissed off, I talked to Beorn about maintaining composure and to let it go when accidents happen, and he got a little better but was still pretty quiet and withdrawn for the rest of the night. Ruthy then was just complaint after complaint, a 6 top walked in at 9:15, and she was whining about how she didn't want it, so I just cut her and Dusten was open to taking it.
- A couple times when bussing a table, I'd come back to the dish pit and sure enough, there was a pile of unorganized dishes. I asked Alex to let me know of any culprits, but before I could get a report from him, Dusten let me know that he saw John drop a pile of dishes in the pit without organizing them, and that he said something to him. However, not even 15 minutes later, I caught John doing it again. I asked him to please organize his dishes, reminding him that not only has he been there in that position and knows how much of a difference it makes, but also that it was brought up in the meeting that we just had today. Initially, he was putting up some excuses, but I told him that if he wants to prove himself as being a star server, he needs to be acting like one at all times. He understood and said he'd be mindful of it in the future. (after closing note: he left his food behind on the table)
- The hosts were great today, looking for things to do in their downtime while it was initially so slow. They got ahead of wrapping/stocking more toilet paper, Kelly D went out and picked up all the super tiny little trash outside on the patio, it was refreshing!
Any VIP's in? Kohei, owner of Workhorse and his wife. Kelly D's close friends.
Comps& Void Detail: Had an Oak Junmai contest, and Kelly won it, winning herself a Kurosawa piece. Kome Bucks for that one. Guest Changed Mind Salmon Box, they meant King Salmon and didn't notice until the original salmon box had been sitting on their table for a while. 2x Birthday dessert, Kelly D bought one set of friends a Gyoza, FNF for Kelly D's close friends, Recovery for the 2x zato-ichi, Spill for the Topo Chico, Kome Bucks from Derek, FNF for Workhorse owner, Emp Day Off for Kohei
R&M needs:
86'd items/ need more: tampons and ibuprofen, sake toro sashimi
LY Dinner Sales: $5920
TY Dinner Sales: $4187
+/- : 29% under LY
Dinner Covers: 156
Avg PPA: $26.84
Weather: a great cool evening, 70's!
Special events?: none
Who worked: John, Derek, Ruthy, Kelly, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Annie and Kelly Host.
Flow of Business, Cuts and Ticket Times: Super slow start. Not even half full by 6pm, still dead at 6:45 so I let Alyssa go home. Didn't fill all the way up until 7:45 ish, when we got a small pop. One in one out for a few minutes, so cut Annie. We then had a small wait, just a handful of parties and the wait never got past 25m. Off the wait by 8:45, cut John then. Died out pretty hard after this, so went 3 on at 9, 2 on at 9:15, and 1 on at 9:30. Ticket times were good.
Did have one small guest incident of note, there was a lady at A7 that thought it was funny to wobble their table back and forth, and in the process, their soy sauce container fell and landed on one of the men at B3. There was about a quarter sized stain on his business pants, and Beorn brought over some towels. The gentleman asked for some club soda, so Kelly brought him a Topo Chico and by this point, Annie alerted me of the situation and I went over to check on them and brought them two zato-ichi pieces as an apology. He was very nice and said that the Topo Chico did get the stain pretty much out, but I gave him a card and told him to email us if he needed to get them dry cleaned. He said he was very thankful and that we were very kind but that it was probably okay. He and his companion were very grateful for the pieces.
Specials: Ebi Chili - 7, Mabo Tofu - 4, Whole Aji - 3
3 Staff members that stood out (why/how):
- Derek, Ruthy, John, and Beorn were all kind of off their game today. Derek was actually more composed than usual, but his spatial awareness was a little off. He was down at the to-go containers when Beorn was behind him and had called 'behind' but then stood up, which knocked everything off Beorn's tray. Beorn then yelled 'shit!' really loudly, and it covered Ruthy with water, as she was at the coolers. After this, Beorn and Ruthy were both visibly pissed off, I talked to Beorn about maintaining composure and to let it go when accidents happen, and he got a little better but was still pretty quiet and withdrawn for the rest of the night. Ruthy then was just complaint after complaint, a 6 top walked in at 9:15, and she was whining about how she didn't want it, so I just cut her and Dusten was open to taking it.
- A couple times when bussing a table, I'd come back to the dish pit and sure enough, there was a pile of unorganized dishes. I asked Alex to let me know of any culprits, but before I could get a report from him, Dusten let me know that he saw John drop a pile of dishes in the pit without organizing them, and that he said something to him. However, not even 15 minutes later, I caught John doing it again. I asked him to please organize his dishes, reminding him that not only has he been there in that position and knows how much of a difference it makes, but also that it was brought up in the meeting that we just had today. Initially, he was putting up some excuses, but I told him that if he wants to prove himself as being a star server, he needs to be acting like one at all times. He understood and said he'd be mindful of it in the future. (after closing note: he left his food behind on the table)
- The hosts were great today, looking for things to do in their downtime while it was initially so slow. They got ahead of wrapping/stocking more toilet paper, Kelly D went out and picked up all the super tiny little trash outside on the patio, it was refreshing!
Any VIP's in? Kohei, owner of Workhorse and his wife. Kelly D's close friends.
Comps& Void Detail: Had an Oak Junmai contest, and Kelly won it, winning herself a Kurosawa piece. Kome Bucks for that one. Guest Changed Mind Salmon Box, they meant King Salmon and didn't notice until the original salmon box had been sitting on their table for a while. 2x Birthday dessert, Kelly D bought one set of friends a Gyoza, FNF for Kelly D's close friends, Recovery for the 2x zato-ichi, Spill for the Topo Chico, Kome Bucks from Derek, FNF for Workhorse owner, Emp Day Off for Kohei
R&M needs:
86'd items/ need more: tampons and ibuprofen, sake toro sashimi
Thursday Recap 9/7/2017
Written By: Devin Steuerwald
LY Lunch Sales: $1726.00
TY Lunch Sales: $1719.00
+/- : -7.00, 0%
Lunch Covers:93
Avg PPA: $18.48
Previous Days Labor: 24%
Previous Days Comps: 11%
Controllable Comps: .52%
Weather: Mostly sunny, currently in the high 70's with a high of 85. clear tonight with a low of 60
Special events?: beautiful day
Who worked: Johnny, Lindsey, Naoto, Zayn, Alyssa host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slower lunch we never got on a wait, cut down to 1 on with 30 min of service left. Staff stayed busy and helped each other out. nothing major to report. Ticket times were all great.
- I had time to sweep the office
- Leary fixed the office AC
- called car-2-go to come get the car left in our parking lot.
-Revived sake glasses and tea cups, put sake glasses box and two of the boxes of tea glasses in storage area above drink area.the rest of the tea cups are out in the storage trailer
Specials:n/a
3 Staff members that stood out (why/how):
Slow shift, team effort no one really stood out but everyone did great!
Any VIP's in?
john
Comps& Void Detail:
ANA- $9.23
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1726.00
TY Lunch Sales: $1719.00
+/- : -7.00, 0%
Lunch Covers:93
Avg PPA: $18.48
Previous Days Labor: 24%
Previous Days Comps: 11%
Controllable Comps: .52%
Weather: Mostly sunny, currently in the high 70's with a high of 85. clear tonight with a low of 60
Special events?: beautiful day
Who worked: Johnny, Lindsey, Naoto, Zayn, Alyssa host, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slower lunch we never got on a wait, cut down to 1 on with 30 min of service left. Staff stayed busy and helped each other out. nothing major to report. Ticket times were all great.
- I had time to sweep the office
- Leary fixed the office AC
- called car-2-go to come get the car left in our parking lot.
-Revived sake glasses and tea cups, put sake glasses box and two of the boxes of tea glasses in storage area above drink area.the rest of the tea cups are out in the storage trailer
Specials:n/a
3 Staff members that stood out (why/how):
Slow shift, team effort no one really stood out but everyone did great!
Any VIP's in?
john
Comps& Void Detail:
ANA- $9.23
R&M needs:
86'd items/ need more:
Wednesday, September 6, 2017
Wednesday PM 9-6-17
Written By: Devin Steuerwald
LY Dinner Sales: $4656.00
TY Dinner Sales: $3983.00
+/- : -673.00, -14%
Dinner Covers: 154
Avg PPA: 25.86
Weather: Sunny in the low 80's
Special events?: N/A
Who worked: Lindsey, Derek, Krystin, Ruthy, Sophia, John H & Kelly D HOST, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
-Slower start never got on a wait, Cut Derek by 8 pm with 8 tables open and half the sushi bar not sat. we got a small "pop" after that but still never filled up. Cut Host1, John H, at 8:30. Cut Lindsey at 9pm and Krystin at 9:20.
-*note for meeting tomorrow* Sophia showed me the side drip tray to the soft serve machine, it looks like it hasn't been getting cleaned at the end of the night. it had quite a bit of mold and nastiness in it.
-* note for meeting tomorrow* Vince let me know that the FOH is pulling the washed lids to the plastic togo containers. We should add a note for the meeting tomorrow that they should be stocking all togo stuff from the over head bins or the trailer.
- The spot in the server area where the floor has grip tape to prevent slipping has gotten bigger and needs more tape. Brennan and Sophia had close calls with slipping there tonight.
-music kept buffering off and on all night. If we switched to Spotify, it allows you to save music to your offline playlist. then we wouldn't have to worry about the music cutting in and out.
Specials:
Nigiri trio- 8
Ebi Chili- 2
Mabo Tofu- 4
3 Staff members that stood out (why/how):
-Kelly D great job as always stayed busy and positive during a slow shift.
- Ruthy had a table at A3 stay the entire shift, she took it like a champ!
- Sophia is awesome, she runs a tight ship as the closer, probably not news to anyone but this new guy!
Any VIP's in?
-Rachel and Carlos
-Ryan from Sa Tan
-Ginny M
Comps& Void Detail:
Guest changed mind- they ordered veggie temp but when it came out they said they meant to order shrimp temp.
Bday- $5.50
BDay- $5.50
emp day off- Ryan from Sa Ten
Kome bucks- $14.70 Derek
Friends and Family- $8 - leary's old roommate Ginny M
Kome Bucks- $10 "thank you"
R&M needs:
- this might be old news, but the AC in the manger office is leaking into the invoice box
86'd items/ need more:
LY Dinner Sales: $4656.00
TY Dinner Sales: $3983.00
+/- : -673.00, -14%
Dinner Covers: 154
Avg PPA: 25.86
Weather: Sunny in the low 80's
Special events?: N/A
Who worked: Lindsey, Derek, Krystin, Ruthy, Sophia, John H & Kelly D HOST, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
-Slower start never got on a wait, Cut Derek by 8 pm with 8 tables open and half the sushi bar not sat. we got a small "pop" after that but still never filled up. Cut Host1, John H, at 8:30. Cut Lindsey at 9pm and Krystin at 9:20.
-*note for meeting tomorrow* Sophia showed me the side drip tray to the soft serve machine, it looks like it hasn't been getting cleaned at the end of the night. it had quite a bit of mold and nastiness in it.
-* note for meeting tomorrow* Vince let me know that the FOH is pulling the washed lids to the plastic togo containers. We should add a note for the meeting tomorrow that they should be stocking all togo stuff from the over head bins or the trailer.
- The spot in the server area where the floor has grip tape to prevent slipping has gotten bigger and needs more tape. Brennan and Sophia had close calls with slipping there tonight.
-music kept buffering off and on all night. If we switched to Spotify, it allows you to save music to your offline playlist. then we wouldn't have to worry about the music cutting in and out.
Specials:
Nigiri trio- 8
Ebi Chili- 2
Mabo Tofu- 4
3 Staff members that stood out (why/how):
-Kelly D great job as always stayed busy and positive during a slow shift.
- Ruthy had a table at A3 stay the entire shift, she took it like a champ!
- Sophia is awesome, she runs a tight ship as the closer, probably not news to anyone but this new guy!
Any VIP's in?
-Rachel and Carlos
-Ryan from Sa Tan
-Ginny M
Comps& Void Detail:
Guest changed mind- they ordered veggie temp but when it came out they said they meant to order shrimp temp.
Bday- $5.50
BDay- $5.50
emp day off- Ryan from Sa Ten
Kome bucks- $14.70 Derek
Friends and Family- $8 - leary's old roommate Ginny M
Kome Bucks- $10 "thank you"
R&M needs:
- this might be old news, but the AC in the manger office is leaking into the invoice box
86'd items/ need more:
Wednesday A.M. 9.06.17
Written By: Drew
LY Lunch Sales: 1435
TY Lunch Sales: 2305
+/- : +61%
Lunch Covers: 113
Avg PPA: 20.40
Weather: Partly Cloudy in the 70's
Special events?:
Who worked:
Grace, Kelly, Zayn, Johnny CL, John H, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Had Cintas come in at 10:45 am to clean the bathrooms. I asked him how long he was going to be because opened at 11. He said 10 min. He was out of here at the very last minute and said they're schedule was a bit off because of the holiday. I did let him know the importance of arriving earlier so we have ample time to check bathrooms before opening.
Slow start to lunch. Picked up around 12 but we never went on a wait. Filled up around 12:45. Then Die down after 1. Started making cuts then. grace at 1:15, Zayn at 1:30 then let kelly and johnny close it out. Had an incident where terminal 1 went offline and restarted which turned off the kitchen printers, then it came back on and terminal 2 did the same thing. Thought we had gotten all the kitchen items in but we had missed a Chkn katsu lunch for a customer who was with 5 top at B1. I sent over a piece of Zato-ichi while he waited and i was going to bring it over to him and apologize and explain the situation when one of the women he was with came up and asking what was taken so long and to bring to my attention. I let her know that i was aware and that id be over immediately to talk with them. I quickly brought the man his piece which he was thankful for and explained the situation. Personally brought him his lunch and notified him that id be comping his meal 50% to make up for the long wait. Touch base with them again before they left and the man seemed happy.
Specials:
3 Staff members that stood out (why/how):
-Kelly S has just been very pleasant on the days I've worked with her. She helps her fellow staff as well as myself. She did however try to persuade me to make cuts early, I meant to talk to her about it before she left but had many things came up. Ill make sure to address her another day about how she needs to respect the MOD decision to make or not make cuts.
-Beorn was in the zone today. He showed up on time and immediately went to work, he needed almost 0 help.
- Zayn seemed pretty timid today, he told me about about the issue with B1 right away but when I asked him if he explained to the table what happened and touch base with them first he said he did, but when i was approached by one of the women and went over to talk to the table they seemed uninformed about the whole situation. I told him to makes sure he is keeping his tables well informed on all things even if its bad news like a delayed meal.
Any VIP's in?
Rob Som
Jason (wine rep)
Comps& Void Detail:
Donation Trays ( Owner Comp)
50% comp on Katsu Teish for Printer Error
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1435
TY Lunch Sales: 2305
+/- : +61%
Lunch Covers: 113
Avg PPA: 20.40
Weather: Partly Cloudy in the 70's
Special events?:
Who worked:
Grace, Kelly, Zayn, Johnny CL, John H, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Had Cintas come in at 10:45 am to clean the bathrooms. I asked him how long he was going to be because opened at 11. He said 10 min. He was out of here at the very last minute and said they're schedule was a bit off because of the holiday. I did let him know the importance of arriving earlier so we have ample time to check bathrooms before opening.
Slow start to lunch. Picked up around 12 but we never went on a wait. Filled up around 12:45. Then Die down after 1. Started making cuts then. grace at 1:15, Zayn at 1:30 then let kelly and johnny close it out. Had an incident where terminal 1 went offline and restarted which turned off the kitchen printers, then it came back on and terminal 2 did the same thing. Thought we had gotten all the kitchen items in but we had missed a Chkn katsu lunch for a customer who was with 5 top at B1. I sent over a piece of Zato-ichi while he waited and i was going to bring it over to him and apologize and explain the situation when one of the women he was with came up and asking what was taken so long and to bring to my attention. I let her know that i was aware and that id be over immediately to talk with them. I quickly brought the man his piece which he was thankful for and explained the situation. Personally brought him his lunch and notified him that id be comping his meal 50% to make up for the long wait. Touch base with them again before they left and the man seemed happy.
Specials:
3 Staff members that stood out (why/how):
-Kelly S has just been very pleasant on the days I've worked with her. She helps her fellow staff as well as myself. She did however try to persuade me to make cuts early, I meant to talk to her about it before she left but had many things came up. Ill make sure to address her another day about how she needs to respect the MOD decision to make or not make cuts.
-Beorn was in the zone today. He showed up on time and immediately went to work, he needed almost 0 help.
- Zayn seemed pretty timid today, he told me about about the issue with B1 right away but when I asked him if he explained to the table what happened and touch base with them first he said he did, but when i was approached by one of the women and went over to talk to the table they seemed uninformed about the whole situation. I told him to makes sure he is keeping his tables well informed on all things even if its bad news like a delayed meal.
Any VIP's in?
Rob Som
Jason (wine rep)
Comps& Void Detail:
Donation Trays ( Owner Comp)
50% comp on Katsu Teish for Printer Error
R&M needs:
86'd items/ need more:
Tuesday, September 5, 2017
Tuesday PM recap 9/5/17
Written By: Devin Steuerwald
LY Dinner Sales:$3588.00
TY Dinner Sales: $5112.00
+/- : +1524.00, 42%
Dinner Covers: 177
Avg PPA: $28.88
Weather: Partly cloudy high of 95
Special events?: Day after labor day
Who worked: John H, Camacho, Derek, Krystin, Clair, Alyssa and Kelly @ HOST, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started out slower than ussual but we finally got on a wait at 7:15 and stayed on a 20-30 minute wait till 9:15. Cut 1st host, Kelly. Cut John H and Krystin at 9:30.
Ticket times were great no long times!
Had to 86 Asahi Draft it was pouring foamy and hot so I reset the machine and waited to see if it got better. had to spill a couple for guest because they were hot. Started working again after 20-30 mins.
A guest called while I was busy to place a reservation for tomorrow (9/6) for 7pp at 6pm-8pm----- IAN 512-569-2097. i called him back 15 min later and i didn't get an answer. If the AM MOD could try again, thank you.
Specials: Bitches brew roll- 22- sold out
Ebi Chili- 4
Mabo Tofu- 7
3 Staff members that stood out (why/how):
-Kelly D did a great job juggling between cocktail and hosting, she was all over the place in a good way!
-Derek won the PPA contest tonight and did a great job with a very needy surprise party in the party room.
Any VIP's in?
Older couple, John and his wife ( the Chardonnay couple)
Adam Tores
Juan from sa ten
Comps& Void Detail:
Guest Changed Mind- Krystin's table marked the wrong item on the menu
Spill- 3 main roots for Naoto to experiment on drinks with
Spill- Asahi Drafts hot
Kome Bucks- $10 donation
Birthday- 5.50
Birthday- 7
F&F- Adam Tores $2
emp day off- Juan (sa-ten)
R&M needs: bar towels are low
86'd items/ need more: Bitches brew roll special
LY Dinner Sales:$3588.00
TY Dinner Sales: $5112.00
+/- : +1524.00, 42%
Dinner Covers: 177
Avg PPA: $28.88
Weather: Partly cloudy high of 95
Special events?: Day after labor day
Who worked: John H, Camacho, Derek, Krystin, Clair, Alyssa and Kelly @ HOST, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Started out slower than ussual but we finally got on a wait at 7:15 and stayed on a 20-30 minute wait till 9:15. Cut 1st host, Kelly. Cut John H and Krystin at 9:30.
Ticket times were great no long times!
Had to 86 Asahi Draft it was pouring foamy and hot so I reset the machine and waited to see if it got better. had to spill a couple for guest because they were hot. Started working again after 20-30 mins.
A guest called while I was busy to place a reservation for tomorrow (9/6) for 7pp at 6pm-8pm----- IAN 512-569-2097. i called him back 15 min later and i didn't get an answer. If the AM MOD could try again, thank you.
Specials: Bitches brew roll- 22- sold out
Ebi Chili- 4
Mabo Tofu- 7
3 Staff members that stood out (why/how):
-Kelly D did a great job juggling between cocktail and hosting, she was all over the place in a good way!
-Derek won the PPA contest tonight and did a great job with a very needy surprise party in the party room.
Any VIP's in?
Older couple, John and his wife ( the Chardonnay couple)
Adam Tores
Juan from sa ten
Comps& Void Detail:
Guest Changed Mind- Krystin's table marked the wrong item on the menu
Spill- 3 main roots for Naoto to experiment on drinks with
Spill- Asahi Drafts hot
Kome Bucks- $10 donation
Birthday- 5.50
Birthday- 7
F&F- Adam Tores $2
emp day off- Juan (sa-ten)
R&M needs: bar towels are low
86'd items/ need more: Bitches brew roll special
Tuesday AM Recap 9/5/17
Written By: Naoto
LY Lunch Sales:$1509
TY Lunch Sales:$ 2179
+/- :+$670, +44%
Lunch Covers: 106
Avg PPA: $20.50
Previous Days Labor: $2020
Previous Days Comps: $ 412.53
Controllable Comps: $ 14.50
Weather:
Still hot but not as bad. 94/70
Special events?:
Asahi Tuesday
Who worked:
John, Kelly, Lindsey, Johnny CL, Brennan FR, Zayn SA, Kelly Host
Flow of Business, Cuts and Ticket Times:
Lunch today was pretty slow. For the first 1 1/2 -2 hours, we constantly had little less than half of the floor empty. We did get a pop as we were closing in at around 12:45 and stayed busy up till 1:15. Had people waiting for a table to be cleared out around that time, but never went on a official wait. Went to 3 on right around 1:20, followed by 2 on at 1:40. No last minute rush today.
Did see a bit of struggle from the sushi bar on ichiban when we got the rush around 12:30-1:00. Went to 20-30 minute tickets on some of the nigiris. They did get attacked with mounds of nigiri ticket around that time. Considering that, both Peter and Kazu did a great job.
Specials:
3 Staff members that stood out (why/how):
Zayn - as always, quick to turn tables with a great attitude.
John - helped out everyone bussing tables while maintaining great service with his tables.
Peter- had a rocky moment with the nigiri tickets being in ichiban, but with Kazu's help, he pulled through in no time. Definitely need more practice in Ichiban, but I have no doubt he'll do great.
Any VIP's in?
Kindou San
Elizabeth and team Glazer
Kayo's Hair Stylus
Comps& Void Detail:
R&M needs:
Ice Machine check up came in. Locked in the ice scoop holder in place with a stainless Screw. (should work for now.)
86'd items/ need more:
Sake Toro
Tx Blues
LY Lunch Sales:$1509
TY Lunch Sales:$ 2179
+/- :+$670, +44%
Lunch Covers: 106
Avg PPA: $20.50
Previous Days Labor: $2020
Previous Days Comps: $ 412.53
Controllable Comps: $ 14.50
Weather:
Still hot but not as bad. 94/70
Special events?:
Asahi Tuesday
Who worked:
John, Kelly, Lindsey, Johnny CL, Brennan FR, Zayn SA, Kelly Host
Flow of Business, Cuts and Ticket Times:
Lunch today was pretty slow. For the first 1 1/2 -2 hours, we constantly had little less than half of the floor empty. We did get a pop as we were closing in at around 12:45 and stayed busy up till 1:15. Had people waiting for a table to be cleared out around that time, but never went on a official wait. Went to 3 on right around 1:20, followed by 2 on at 1:40. No last minute rush today.
Did see a bit of struggle from the sushi bar on ichiban when we got the rush around 12:30-1:00. Went to 20-30 minute tickets on some of the nigiris. They did get attacked with mounds of nigiri ticket around that time. Considering that, both Peter and Kazu did a great job.
Specials:
3 Staff members that stood out (why/how):
Zayn - as always, quick to turn tables with a great attitude.
John - helped out everyone bussing tables while maintaining great service with his tables.
Peter- had a rocky moment with the nigiri tickets being in ichiban, but with Kazu's help, he pulled through in no time. Definitely need more practice in Ichiban, but I have no doubt he'll do great.
Any VIP's in?
Kindou San
Elizabeth and team Glazer
Kayo's Hair Stylus
Comps& Void Detail:
R&M needs:
Ice Machine check up came in. Locked in the ice scoop holder in place with a stainless Screw. (should work for now.)
86'd items/ need more:
Sake Toro
Tx Blues
Monday, September 4, 2017
Monday PM 9/4/17 recap
Written By: Devin Steuerwald
LY Dinner Sales: $6490.00
TY Dinner Sales: $6749.00
+/- : +259, 4%
Dinner Covers: 242
Avg PPA: $27.89
Weather: sunny and nice outside
Special events?: Labor Day
Who worked: Ruthy, Cynthia, Derek, Krystin, Clair, Annie and Kelly D host, Hiroe FR, Calvin SA
Flow of Business, Cuts and Ticket Times:
Started out with a line and went on a wait by 5:30, wait times never got over 45 mins, we stayed on a wait till 9:35. Cut Annie when we came off the wait, no other cuts were made. Ticket times all ran smooth with no long times. Great team effort tonight!
Specials: Ebi Chili- 10
3 Staff members that stood out (why/how):
Ruthy did a great job with the big party in the private room tonight. at the end of the party they had ordered 7 tekka- maki rolls, 7 natto-maki rolls, and 7 Ume Shiso Kyu rolls. when the first round of those rolls came out they took them and passed them out. then they came out to find Ruthy to say they thought they were ordering "7 pieces of rolls" Ruthy explained that there are only 6 pieces in a roll, they tried to cancel the other rolls but they were already made. they took the second round but we comped the last round of rolls.
Cynthia accidentally spilled a mex coke on a tables Crunchy Dynamite roll, they were really nice about it. we sent out a fresh roll. She also had two pieces of Aji Nigiri sent back they said it tasted "off" I had Kazu taste and he said it was fine. comped them to DNL
Calvin left before i could follow up but tonight he was asked to put A4 and A8 together for a 7 top, he put B3 and A8 together instead. we got it fixed but i wanted to follow up with him about his table numbers.
Any VIP's in?
Nicole and Alison
i'm sure there were more but i am still learning who they are
Comps& Void Detail:
Kome bucks- $40 from the water out night
Kome bucks- $17.50 Annie from Leary
Kome Bucks- $10 Ruthy
Guest Changed mind- $5 Ume Gobo they marked the wrong item on the menu
Guest changed mind- $ 35.00 see note above about Ruthy
Spill- $6.50 -Cindy spilled drink on guest's roll
Server Misring- Derek- $7.50
DNL- $7- Aji Nigiri
SIN- Kemuri $13.80
SIN- Homeslice $6.08
Birthday- $5.50
R&M needs:
Leary ordered Kitchen printer paper
low on bar towels, Leary is going to get some sent over. there are some back up in the top shelf in the mangers office in the plastic bin where the OB towels are.
86'd items/ need more:
LY Dinner Sales: $6490.00
TY Dinner Sales: $6749.00
+/- : +259, 4%
Dinner Covers: 242
Avg PPA: $27.89
Weather: sunny and nice outside
Special events?: Labor Day
Who worked: Ruthy, Cynthia, Derek, Krystin, Clair, Annie and Kelly D host, Hiroe FR, Calvin SA
Flow of Business, Cuts and Ticket Times:
Started out with a line and went on a wait by 5:30, wait times never got over 45 mins, we stayed on a wait till 9:35. Cut Annie when we came off the wait, no other cuts were made. Ticket times all ran smooth with no long times. Great team effort tonight!
Specials: Ebi Chili- 10
3 Staff members that stood out (why/how):
Ruthy did a great job with the big party in the private room tonight. at the end of the party they had ordered 7 tekka- maki rolls, 7 natto-maki rolls, and 7 Ume Shiso Kyu rolls. when the first round of those rolls came out they took them and passed them out. then they came out to find Ruthy to say they thought they were ordering "7 pieces of rolls" Ruthy explained that there are only 6 pieces in a roll, they tried to cancel the other rolls but they were already made. they took the second round but we comped the last round of rolls.
Cynthia accidentally spilled a mex coke on a tables Crunchy Dynamite roll, they were really nice about it. we sent out a fresh roll. She also had two pieces of Aji Nigiri sent back they said it tasted "off" I had Kazu taste and he said it was fine. comped them to DNL
Calvin left before i could follow up but tonight he was asked to put A4 and A8 together for a 7 top, he put B3 and A8 together instead. we got it fixed but i wanted to follow up with him about his table numbers.
Any VIP's in?
Nicole and Alison
i'm sure there were more but i am still learning who they are
Comps& Void Detail:
Kome bucks- $40 from the water out night
Kome bucks- $17.50 Annie from Leary
Kome Bucks- $10 Ruthy
Guest Changed mind- $5 Ume Gobo they marked the wrong item on the menu
Guest changed mind- $ 35.00 see note above about Ruthy
Spill- $6.50 -Cindy spilled drink on guest's roll
Server Misring- Derek- $7.50
DNL- $7- Aji Nigiri
SIN- Kemuri $13.80
SIN- Homeslice $6.08
Birthday- $5.50
R&M needs:
Leary ordered Kitchen printer paper
low on bar towels, Leary is going to get some sent over. there are some back up in the top shelf in the mangers office in the plastic bin where the OB towels are.
86'd items/ need more:
Monday AM 9/4/17 recap
Written By: Devin Steuerwald
LY Lunch Sales: $2503
Projected Sales : none listed
TY Lunch Sales: $2796
+/- : $293, 12%
Lunch Covers: 160
Avg PPA: $17.48
Previous Days Labor: 20%
Previous Days Comps: 2%
Controllable Comps: 6.80%
Weather: Sunny; high of 93
Special events?: labor day
Who worked:Grace, Kelly S, John h, johnny, Zayn SA, Annie host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
started out steady with a lot of families filled up and went on a wait at 12:45. wait times never got too long but we were on a wait for the rest of service. no cuts were made, Ticket times were good, no customer issues hardly any comps. Great shift!
Specials: n/a
3 Staff members that stood out (why/how):
the whole staff was on point today, everyone was positive and worked hard together. We had to order pizza for lunch
Any VIP's in?
robb
John and Susan
Comps& Void Detail:
emp day of- Naoto
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2503
Projected Sales : none listed
TY Lunch Sales: $2796
+/- : $293, 12%
Lunch Covers: 160
Avg PPA: $17.48
Previous Days Labor: 20%
Previous Days Comps: 2%
Controllable Comps: 6.80%
Weather: Sunny; high of 93
Special events?: labor day
Who worked:Grace, Kelly S, John h, johnny, Zayn SA, Annie host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
started out steady with a lot of families filled up and went on a wait at 12:45. wait times never got too long but we were on a wait for the rest of service. no cuts were made, Ticket times were good, no customer issues hardly any comps. Great shift!
Specials: n/a
3 Staff members that stood out (why/how):
the whole staff was on point today, everyone was positive and worked hard together. We had to order pizza for lunch
Any VIP's in?
robb
John and Susan
Comps& Void Detail:
emp day of- Naoto
R&M needs:
86'd items/ need more:
Sunday PM 9/3/17 recap
Written By: Dusten
LY Dinner Sales: 5443
Projected Sales : 6273
TY Dinner Sales: 8206
+/- : 51% over LY and $1933 over PS
Dinner Covers: 250
Avg PPA: 32.82
Weather: warm and sunny
Special events?: Labor Day Weekend
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, Alyssa/John H, Kelly D cocktail, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy start to finish. 55 cover when we opened the door. We were on a wait for the entire of the night. Our last table was a 10 top at 9:59 pm. No cuts. Ticket times were on point actually. Servers were mindful to keep their tables up on their food wait. Ordered Pizza for dinner. All in, it was a pretty great night.
Specials: 3 ebi chili, 3 mabo tofu, 10 nigiri sets
3 Staff members that stood out (why/how): John does not do well working with Alyssa at the host stand. He is bossy with her. He doesn't communicate with her that effectively and sometimes not so well with the guests. He had some women mad at him about their quote time. They changed from wanting a two-top table to a three, because one had a baby with her. He didn't tell them that when they changed their table size preference, that it would affect their wait time. They had many tables go over their quote times by a significant margin and I was left to send items or do damage control with people. In their defense we had some campers, but we did 250 covers on a Sunday- tables were turning.
Everyone did an amazingly smooth job for the first 2-3 hours of service. It was a thing of beauty to witness the well oiled sushi/izakaya juggernaut that is Kome Sushi Kitchen. By 8-9pm however, the strain and stamina was wearing thin on most everyone. I tried to warn them at pre-shift. By the end of the night they were all ragged and still in mostly good spirits.
Ruthy and Krystin may be getting sick. Ruthy for sure. Just something to watch out for.
Kelly killed it on cocktailing. I think she is hooked. I saw many bottles going out.
Any VIP's in? There were some familiar faces, but honestly I didn't know anyones names and it was a blur for the most part.
Comps& Void Detail: guest changed mind on 2 king salmon and 2 katsuo nigiri- they were doing omakase and got full. Their other pieces were cancelled.
-Takoyaki- FOH error- John had a miscommunication regarding wait times to a table of hangry women with a baby. I sent the takoyaki to be on the table when they were sat. they loved it.
-Kitchen error on Kids Cooked plate- lost ticket. They were very nice and I recognized them from other times.
-Kome bucks for a beer for Beorn from last night- helping out with the dishes.
R&M needs:
86'd items/ need more: toro, katsuo, sake toro, gyu, madai, japanese uni, coffee, nihon junmai, lg dreamy bottles
LY Dinner Sales: 5443
Projected Sales : 6273
TY Dinner Sales: 8206
+/- : 51% over LY and $1933 over PS
Dinner Covers: 250
Avg PPA: 32.82
Weather: warm and sunny
Special events?: Labor Day Weekend
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, Alyssa/John H, Kelly D cocktail, Beorn SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy start to finish. 55 cover when we opened the door. We were on a wait for the entire of the night. Our last table was a 10 top at 9:59 pm. No cuts. Ticket times were on point actually. Servers were mindful to keep their tables up on their food wait. Ordered Pizza for dinner. All in, it was a pretty great night.
Specials: 3 ebi chili, 3 mabo tofu, 10 nigiri sets
3 Staff members that stood out (why/how): John does not do well working with Alyssa at the host stand. He is bossy with her. He doesn't communicate with her that effectively and sometimes not so well with the guests. He had some women mad at him about their quote time. They changed from wanting a two-top table to a three, because one had a baby with her. He didn't tell them that when they changed their table size preference, that it would affect their wait time. They had many tables go over their quote times by a significant margin and I was left to send items or do damage control with people. In their defense we had some campers, but we did 250 covers on a Sunday- tables were turning.
Everyone did an amazingly smooth job for the first 2-3 hours of service. It was a thing of beauty to witness the well oiled sushi/izakaya juggernaut that is Kome Sushi Kitchen. By 8-9pm however, the strain and stamina was wearing thin on most everyone. I tried to warn them at pre-shift. By the end of the night they were all ragged and still in mostly good spirits.
Ruthy and Krystin may be getting sick. Ruthy for sure. Just something to watch out for.
Kelly killed it on cocktailing. I think she is hooked. I saw many bottles going out.
Any VIP's in? There were some familiar faces, but honestly I didn't know anyones names and it was a blur for the most part.
Comps& Void Detail: guest changed mind on 2 king salmon and 2 katsuo nigiri- they were doing omakase and got full. Their other pieces were cancelled.
-Takoyaki- FOH error- John had a miscommunication regarding wait times to a table of hangry women with a baby. I sent the takoyaki to be on the table when they were sat. they loved it.
-Kitchen error on Kids Cooked plate- lost ticket. They were very nice and I recognized them from other times.
-Kome bucks for a beer for Beorn from last night- helping out with the dishes.
R&M needs:
86'd items/ need more: toro, katsuo, sake toro, gyu, madai, japanese uni, coffee, nihon junmai, lg dreamy bottles
Sunday, September 3, 2017
Sunday AM Recap 9/3/17
Written By: Leary
LY Lunch Sales: 2668
Projected Sales : 2843 (+378)
TY Lunch Sales: 3221
+/- : +553, +21%
Lunch Covers: 167
Avg PPA: 19.29
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm Summer Day
Special events?:
Who worked:
Krystin, John, Renee, Mandy CL, Alyssa H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a pretty Sunday lunch. We filled mostly up by 1230, and had a small steady wait until 230. Ticket times were good, no customer issues, and no controllable comps. Not a whole lot to report.
Specials:
3 Staff members that stood out (why/how):
-Alex is still moving slow. I asked Matt to jump in at one point to get him caught up. He was able to get us back on track before the kitchen got another pop.
-The new dishwasher, Raul, was suppose to start at noon, and rolled in at 1235. I told him it was going to work out and sent him home.
-Krystin was deep cleaning the server station while waiting for us to get busy.
Any VIP's in?
Rob
John
Comps& Void Detail:
-Birthday desserts were the only comps of the day
R&M needs:
86'd items/ need more:
-More employee coffee should be arriving tomorrow.
-Grabbing 2 more brooms after work.
-Ordered more sake glasses. They should be here in about a week.
-We kept running out of tea cups today so I ordered more of those a s well.
LY Lunch Sales: 2668
Projected Sales : 2843 (+378)
TY Lunch Sales: 3221
+/- : +553, +21%
Lunch Covers: 167
Avg PPA: 19.29
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm Summer Day
Special events?:
Who worked:
Krystin, John, Renee, Mandy CL, Alyssa H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a pretty Sunday lunch. We filled mostly up by 1230, and had a small steady wait until 230. Ticket times were good, no customer issues, and no controllable comps. Not a whole lot to report.
Specials:
3 Staff members that stood out (why/how):
-Alex is still moving slow. I asked Matt to jump in at one point to get him caught up. He was able to get us back on track before the kitchen got another pop.
-The new dishwasher, Raul, was suppose to start at noon, and rolled in at 1235. I told him it was going to work out and sent him home.
-Krystin was deep cleaning the server station while waiting for us to get busy.
Any VIP's in?
Rob
John
Comps& Void Detail:
-Birthday desserts were the only comps of the day
R&M needs:
86'd items/ need more:
-More employee coffee should be arriving tomorrow.
-Grabbing 2 more brooms after work.
-Ordered more sake glasses. They should be here in about a week.
-We kept running out of tea cups today so I ordered more of those a s well.
Saturday, September 2, 2017
Saturday PM Recap 9/2/17
Written By: Chelsea
LY Dinner Sales: $7705
Projected Sales : $8102
TY Dinner Sales: $7618
+/- : 1% under LY and $484 under PS
Dinner Covers: 277
Avg PPA: $27.50
Weather: starting to cool off, slightly. 90's.
Special events?: Labor Day Weekend, UT Game
Who worked: Renee, Clair, Krystin, Ruthy, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa and Patrick Host.
Flow of Business, Cuts and Ticket Times: No line at the door at opening as most Saturdays, but it started picking up shortly after opening. By 5:30, we were almost full, and totally full by 5:45. By 6:20, the wait was just 25-30m. It picked up pretty hard after this, and we got to 45m-1hr by 7:15, and then by 8:25 the wait was 1h 15m to 1h 30m, there were over 65 covers on the wait (!!!). That was definitely the high point, and it dwindled pretty quickly from here. By 9:15 it was back down to 30-35m quotes, and we were off the wait by 9:40. Went 2 on at that time, and also cut John and Alyssa. Closed with two on, because Ruthy wanted to make more money, but we were completely empty by 10:50. Ticket times were overall good, had a couple nigiri sets hit 25m but there were no customer complaints or comps needed for those.
Around 6:45, a man was seated alone at the sushi bar at S7. He was an older white gentleman, and he went out once or twice to the restroom or something, making sure to point out to Dusten that he was coming back, and came back each time except the last one. Dusten noticed he had been gone a while, and the hosts didn't remember him walking out the door. Beorn said that he sounded like he had a mental problem perhaps, but Dusten didn't get that from him. Marked it as a spill. He was seated at 6:45-6:50, and by 8pm was gone, in case someone can check the camera for a look at his face. Still don't know how to look back on the cameras.
Specials: Ebi Chili - 13, Chef's Nigiri Set - 13, Mabo Tofu - 4
3 Staff members that stood out (why/how):
- Angel mishandled a barware rack, and several cold sake glasses and wine glasses shattered on the floor right by the dishwasher. He was pretty upset about it, but after a while he got back on track.
- Beorn was a superstar today, rocking it at his regular duties as well as chipping in some time at the end of the night to help out with the huge amount of dishes that was piled up at the end of the shift. Josh also moved to the dish pit for a little while to help Angel clean up and then so that Angel could take a quick breather outside.
- Servers were on point, helping each other and being on top of their game.
Any VIP's in? Family of 4 that sits at the sushi bar, my friend Sam, Sa-Ten barista
Comps& Void Detail: Kome Bucks from the Water Outage, Birthday Fried Ice Cream, FNF Tobiko Nigiri for Sam, void Superstar that was meant to be a Superfly, Emp Day Off for Sa-Ten employee, Spill for the walked tab.
R&M needs: the sound is coming out of the speaker in the lobby normally, but the sound from the dining room speakers seem to be kinda muffled.
86'd items/ need more: toro makis, lg bottles dreamy clouds, french press, o-toro, japanese uni, madai. sushi bar broom broke.
LY Dinner Sales: $7705
Projected Sales : $8102
TY Dinner Sales: $7618
+/- : 1% under LY and $484 under PS
Dinner Covers: 277
Avg PPA: $27.50
Weather: starting to cool off, slightly. 90's.
Special events?: Labor Day Weekend, UT Game
Who worked: Renee, Clair, Krystin, Ruthy, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa and Patrick Host.
Flow of Business, Cuts and Ticket Times: No line at the door at opening as most Saturdays, but it started picking up shortly after opening. By 5:30, we were almost full, and totally full by 5:45. By 6:20, the wait was just 25-30m. It picked up pretty hard after this, and we got to 45m-1hr by 7:15, and then by 8:25 the wait was 1h 15m to 1h 30m, there were over 65 covers on the wait (!!!). That was definitely the high point, and it dwindled pretty quickly from here. By 9:15 it was back down to 30-35m quotes, and we were off the wait by 9:40. Went 2 on at that time, and also cut John and Alyssa. Closed with two on, because Ruthy wanted to make more money, but we were completely empty by 10:50. Ticket times were overall good, had a couple nigiri sets hit 25m but there were no customer complaints or comps needed for those.
Around 6:45, a man was seated alone at the sushi bar at S7. He was an older white gentleman, and he went out once or twice to the restroom or something, making sure to point out to Dusten that he was coming back, and came back each time except the last one. Dusten noticed he had been gone a while, and the hosts didn't remember him walking out the door. Beorn said that he sounded like he had a mental problem perhaps, but Dusten didn't get that from him. Marked it as a spill. He was seated at 6:45-6:50, and by 8pm was gone, in case someone can check the camera for a look at his face. Still don't know how to look back on the cameras.
Specials: Ebi Chili - 13, Chef's Nigiri Set - 13, Mabo Tofu - 4
3 Staff members that stood out (why/how):
- Angel mishandled a barware rack, and several cold sake glasses and wine glasses shattered on the floor right by the dishwasher. He was pretty upset about it, but after a while he got back on track.
- Beorn was a superstar today, rocking it at his regular duties as well as chipping in some time at the end of the night to help out with the huge amount of dishes that was piled up at the end of the shift. Josh also moved to the dish pit for a little while to help Angel clean up and then so that Angel could take a quick breather outside.
- Servers were on point, helping each other and being on top of their game.
Any VIP's in? Family of 4 that sits at the sushi bar, my friend Sam, Sa-Ten barista
Comps& Void Detail: Kome Bucks from the Water Outage, Birthday Fried Ice Cream, FNF Tobiko Nigiri for Sam, void Superstar that was meant to be a Superfly, Emp Day Off for Sa-Ten employee, Spill for the walked tab.
R&M needs: the sound is coming out of the speaker in the lobby normally, but the sound from the dining room speakers seem to be kinda muffled.
86'd items/ need more: toro makis, lg bottles dreamy clouds, french press, o-toro, japanese uni, madai. sushi bar broom broke.
Saturday AM Recap 9/2/17
Written By: Leary
LY Lunch Sales: 2243
Projected Sales : 2400 (-335)
TY Lunch Sales: 2259
+/- : -178, -8%
Lunch Covers: 132
Avg PPA: 29.11
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.4%
Weather: Sunny and warm
Special events?: First UT Home Game, Labor Day Weekend
Who worked:
Sophia, Lindsey, Mandy, Johnny Cl, Annie H, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
A little busier than expected with the first UT home game. I guess this town bleed orange as much as it use to. Typical Saturday flow expect without the later pop. We were full with a few tables waiting from 1230-2, but then started dying out. Only a couple of tables came in after 2. We were 2 on at 230. Ticket times were good all around.
Specials:
3 Staff members that stood out (why/how):
-Had the new dishwasher, John, try to call in for his shift tonight after Matt ok'ed him to not come in his last 2 scheduled shifts. He was rambling with a lot of excuses about not having a phone or a wallet, and that's why he couldn't work. I let him know that was not an acceptable reason to call in. It turned into a 15 minute ordeal where he was talking a mile a minute, and wouldn't let me finish a sentence. I just kept repeating the policy, and let him know if he didn't show up it was considered job abandonment. He then proceeded to tell me the hours weren't working, his ankle was hurt, it was dangerous to be out after midnight without a phone, how was he suppose to call his ride (I let him know he could use the phone here), and that he lives in a floodplain. I repeated the policy. It was pretty obvious this conversation was going nowhere so I just kept repeating the policy. He then proceeded to tell me to fire him. I said I wasn't going to do that, and said it was up to him to decide whether he wants to work here, or abandon the position. He then tried to bait me into firing him by telling me I was unprofessional, and not his boss. I just repeated the policy. He asked to speak with Vince, and I said he has to follow the policies that we all do, but I would be happy to pass this conversation over to him. When Vince got to the office he had hung up. That's that I suppose, but in case we do get an unemployment claim I wanted to document it.
-From now on we all need to enforce the policies as they are stated in the handbook. I know we are short staffed, but it never works out to accommodate flaky employees.
-I gave Ghamal his "do-or-die" document today. He was pretty agreeable with all the points outlined in the write up. I told him he has to have to rolls memorized and be off the cheat sheet by Wednesday. His only retort was that his training was loose and inconsistent. I think that was probably a fair criticism. I let him know despite the training it's up to him to memorize the rolls, and if he can't we can't move forward.
-Followed up with Cal today about improving his section awareness, and having a little more hustle. I think the staff is a little intimidated by him, and he hasn't gotten as much direction and feedback from the servers as they usually give a new SA. Despite his gruff exterior he's open for feedback, at least from me. Hopefully we'll see some improvement from him in the next few shifts.
-Pro server staff today. It's great having Sophia back on Saturday mornings.
Any VIP's in?
Comps& Void Detail:
$15 Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2243
Projected Sales : 2400 (-335)
TY Lunch Sales: 2259
+/- : -178, -8%
Lunch Covers: 132
Avg PPA: 29.11
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 2.4%
Weather: Sunny and warm
Special events?: First UT Home Game, Labor Day Weekend
Who worked:
Sophia, Lindsey, Mandy, Johnny Cl, Annie H, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times:
A little busier than expected with the first UT home game. I guess this town bleed orange as much as it use to. Typical Saturday flow expect without the later pop. We were full with a few tables waiting from 1230-2, but then started dying out. Only a couple of tables came in after 2. We were 2 on at 230. Ticket times were good all around.
Specials:
3 Staff members that stood out (why/how):
-Had the new dishwasher, John, try to call in for his shift tonight after Matt ok'ed him to not come in his last 2 scheduled shifts. He was rambling with a lot of excuses about not having a phone or a wallet, and that's why he couldn't work. I let him know that was not an acceptable reason to call in. It turned into a 15 minute ordeal where he was talking a mile a minute, and wouldn't let me finish a sentence. I just kept repeating the policy, and let him know if he didn't show up it was considered job abandonment. He then proceeded to tell me the hours weren't working, his ankle was hurt, it was dangerous to be out after midnight without a phone, how was he suppose to call his ride (I let him know he could use the phone here), and that he lives in a floodplain. I repeated the policy. It was pretty obvious this conversation was going nowhere so I just kept repeating the policy. He then proceeded to tell me to fire him. I said I wasn't going to do that, and said it was up to him to decide whether he wants to work here, or abandon the position. He then tried to bait me into firing him by telling me I was unprofessional, and not his boss. I just repeated the policy. He asked to speak with Vince, and I said he has to follow the policies that we all do, but I would be happy to pass this conversation over to him. When Vince got to the office he had hung up. That's that I suppose, but in case we do get an unemployment claim I wanted to document it.
-From now on we all need to enforce the policies as they are stated in the handbook. I know we are short staffed, but it never works out to accommodate flaky employees.
-I gave Ghamal his "do-or-die" document today. He was pretty agreeable with all the points outlined in the write up. I told him he has to have to rolls memorized and be off the cheat sheet by Wednesday. His only retort was that his training was loose and inconsistent. I think that was probably a fair criticism. I let him know despite the training it's up to him to memorize the rolls, and if he can't we can't move forward.
-Followed up with Cal today about improving his section awareness, and having a little more hustle. I think the staff is a little intimidated by him, and he hasn't gotten as much direction and feedback from the servers as they usually give a new SA. Despite his gruff exterior he's open for feedback, at least from me. Hopefully we'll see some improvement from him in the next few shifts.
-Pro server staff today. It's great having Sophia back on Saturday mornings.
Any VIP's in?
Comps& Void Detail:
$15 Kome Bucks
R&M needs:
86'd items/ need more:
Friday PM recap 9/1/17
Written By: Devin Steuerwald
LY Dinner Sales: $7189
Projected Sales : $7683.00, $1
TY Dinner Sales: $7684.00
+/- :495.00, 7%
Dinner Covers: 264
Avg PPA: 29.11
Weather: sunny and nice outside, high of 94
Special events?: Friday night
Who worked: Renee, Ruth, Lindsey, Johnny, Dusten, Alyssa CT, Beorn SA, Brennan FR, Kelly D, and Annie at host
Flow of Business, Cuts and Ticket Times:
Started at 5 with a small line at the door, filled up and went on a wait by 5:45. Hit an hour wait by 730. Stayed on a wait till 9:45 then started to slow down by 10pm. Cut Annie and Alyssa at 9:45, went 3 on at 10:15 then one on 10:45. Ticket times were great in the kitchen and sushi bar. Very fast and efficient.
-Susan ( regular) ordered kome salad, and does not eat shellfish. The dried anchovy had one single dried baby shrimp in it. we apologized and offered to remake the salad without the anchovy mix but she didn't want it. Just wanted to let us know. Good to know that there could be shellfish in that anchovy mix for anyone with a shellfish allergy.
We had two tables on the wait list that went over their quoted time. One by 8 min, and the other about 10 minutes so we sent out Edamame and Shumai when they sat. Both tables were understanding and happy in the end.
Specials:
Nigiri Set-21
Mabo Tofu- 7
3 Staff members that stood out (why/how):
Alyssa had a hard shift. She was late due to traffic and seemed like she never really found her groove. She had a couple of different spills and also miss rang 2 bottles of wine instead of two glasses of wine. Her parents came in at end of service so Leary didn't want to talk to her right before she sat down with them. He said he will follow up with her tomorrow.
Annie at end of service had a quote time go long by 3 min. She asked if we could sit them in the party room and get them an app. After putting them in the party room Leary and I decided that they didn't need an app sent out. That is when Annie told us that she already told them that we would send something out on the house.we sent out an Edamame and talked to Annie about letting the MOD or server let the guest know when something on the house is coming out.
Johnny won the sales contest for bottle sales with 4 and 1/2, he won $20 KB
Any VIP's in?
John
Laura, Paul, and Milo
Julian and Nonna
Jason and Susan
Derek and a friend
Comps& Void Detail:
Recovery- 2 Edamame, 1 shumai
spill- 2 liberty lunch,1 mex coke, 1 topo chico, 1 pearl snap
Birthday- X3
Emp Day off- Derek
KB- $22 Johnny, 9.80 Ruth
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7189
Projected Sales : $7683.00, $1
TY Dinner Sales: $7684.00
+/- :495.00, 7%
Dinner Covers: 264
Avg PPA: 29.11
Weather: sunny and nice outside, high of 94
Special events?: Friday night
Who worked: Renee, Ruth, Lindsey, Johnny, Dusten, Alyssa CT, Beorn SA, Brennan FR, Kelly D, and Annie at host
Flow of Business, Cuts and Ticket Times:
Started at 5 with a small line at the door, filled up and went on a wait by 5:45. Hit an hour wait by 730. Stayed on a wait till 9:45 then started to slow down by 10pm. Cut Annie and Alyssa at 9:45, went 3 on at 10:15 then one on 10:45. Ticket times were great in the kitchen and sushi bar. Very fast and efficient.
-Susan ( regular) ordered kome salad, and does not eat shellfish. The dried anchovy had one single dried baby shrimp in it. we apologized and offered to remake the salad without the anchovy mix but she didn't want it. Just wanted to let us know. Good to know that there could be shellfish in that anchovy mix for anyone with a shellfish allergy.
We had two tables on the wait list that went over their quoted time. One by 8 min, and the other about 10 minutes so we sent out Edamame and Shumai when they sat. Both tables were understanding and happy in the end.
Specials:
Nigiri Set-21
Mabo Tofu- 7
3 Staff members that stood out (why/how):
Alyssa had a hard shift. She was late due to traffic and seemed like she never really found her groove. She had a couple of different spills and also miss rang 2 bottles of wine instead of two glasses of wine. Her parents came in at end of service so Leary didn't want to talk to her right before she sat down with them. He said he will follow up with her tomorrow.
Annie at end of service had a quote time go long by 3 min. She asked if we could sit them in the party room and get them an app. After putting them in the party room Leary and I decided that they didn't need an app sent out. That is when Annie told us that she already told them that we would send something out on the house.we sent out an Edamame and talked to Annie about letting the MOD or server let the guest know when something on the house is coming out.
Johnny won the sales contest for bottle sales with 4 and 1/2, he won $20 KB
Any VIP's in?
John
Laura, Paul, and Milo
Julian and Nonna
Jason and Susan
Derek and a friend
Comps& Void Detail:
Recovery- 2 Edamame, 1 shumai
spill- 2 liberty lunch,1 mex coke, 1 topo chico, 1 pearl snap
Birthday- X3
Emp Day off- Derek
KB- $22 Johnny, 9.80 Ruth
R&M needs:
86'd items/ need more:
Friday, September 1, 2017
Friday AM 9.1.17
Written By: Elizabeth
LY Lunch Sales: $2243
Projected Sales : $2400
TY Lunch Sales: $2065
+/- : -8% LY and -$335 PS
Lunch Covers: 115
Avg PPA: $17.96
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 29.60% due to the Catering Recovery from Tuesday that Andrew had to ring in.
Weather: Humid but low 90s. Overcast and sunny at parts.
Special events?: My last floor shift for...well at least a few weeks.
Who worked: John, Sophia, Zayn, Clair CL. Beorn SA, Brennan FR, Alyssa Host. Dream team!!!
Flow of Business, Cuts and Ticket Times:
Slow start, steady all afternoon. Never really went on a wait but remained one in and one out all day. Clair was raring to making money so at 1pm she asked if we could cut John, since there weren't any parties and the sushi bar was pretty slow. I obliged and Clair was off to the races! If it's anyone I'm glad it's her- as she got several new tables within a few minutes- she handled it like a champ and asked for help where she needed it.
3 Staff members that stood out (why/how):
-Zayn did well on his floor shift today. Had a 5 top want to split their check in all sorts of weird ways on 4 cc's, which overwhelmed him a little to the point that he handed it off to me to take care- not a weakness at all- he wanted to make sure his tables were given adequate attention. He's a good egg. Quiet, not a peep from him. Just kept his head down and did his job.
Any VIP's in?
Som Rob
Pregnant lady who usually sits at B5
Little Toe-head boy and his mom and what look like her parents.
Comps& Void Detail:
Owner comp for Kayo and Kaya
Emp meals otherwise.
Voided a few misrings for Zayn
R&M needs:
Petrocelli came out to look at the vents. The guy said our air filters up top were all clogged up and maybe that's why....?? Anyhow he is going to replace them. I told him this is the second time this air filter situation has been a problem- that we are on a PM plan with them so they should be diligently checking these things. He apologized and went off to fetch the filters. He is not yet back.
86'd items/ need more:
LY Lunch Sales: $2243
Projected Sales : $2400
TY Lunch Sales: $2065
+/- : -8% LY and -$335 PS
Lunch Covers: 115
Avg PPA: $17.96
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 29.60% due to the Catering Recovery from Tuesday that Andrew had to ring in.
Weather: Humid but low 90s. Overcast and sunny at parts.
Special events?: My last floor shift for...well at least a few weeks.
Who worked: John, Sophia, Zayn, Clair CL. Beorn SA, Brennan FR, Alyssa Host. Dream team!!!
Flow of Business, Cuts and Ticket Times:
Slow start, steady all afternoon. Never really went on a wait but remained one in and one out all day. Clair was raring to making money so at 1pm she asked if we could cut John, since there weren't any parties and the sushi bar was pretty slow. I obliged and Clair was off to the races! If it's anyone I'm glad it's her- as she got several new tables within a few minutes- she handled it like a champ and asked for help where she needed it.
3 Staff members that stood out (why/how):
-Zayn did well on his floor shift today. Had a 5 top want to split their check in all sorts of weird ways on 4 cc's, which overwhelmed him a little to the point that he handed it off to me to take care- not a weakness at all- he wanted to make sure his tables were given adequate attention. He's a good egg. Quiet, not a peep from him. Just kept his head down and did his job.
Any VIP's in?
Som Rob
Pregnant lady who usually sits at B5
Little Toe-head boy and his mom and what look like her parents.
Comps& Void Detail:
Owner comp for Kayo and Kaya
Emp meals otherwise.
Voided a few misrings for Zayn
R&M needs:
Petrocelli came out to look at the vents. The guy said our air filters up top were all clogged up and maybe that's why....?? Anyhow he is going to replace them. I told him this is the second time this air filter situation has been a problem- that we are on a PM plan with them so they should be diligently checking these things. He apologized and went off to fetch the filters. He is not yet back.
86'd items/ need more:
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