Written By: Leary
LY Lunch Sales: 2328
Projected Sales : 2465 (-37)
TY Lunch Sales: 2428
+/- : +100, +4%
Lunch Covers: 147
Avg PPA: 16.52
LY Dinner Sales: 5433
Projected Sales : 5211 (+277)
TY Dinner Sales: 5488
+/- : +55, +1%
Dinner Covers: 212
Avg PPA: 25.89
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Chilly morning, turned into a nice day, cold at night
Special events?: Week before Tuesday
Who worked:
Lunch: Alex, John, Mandy, Johnny Cl, Pat SA, Taylor FR, Melisa H
Dinner: Liam, Ruthy, Renee, Lindsey, Clair Cl, Hiroe FR, Chelsea & Leigh H, Taylor SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch. Filled up by 1145, and stayed on a steady 20-25 min wait until a little after 1. We started thinning out around 130. I was expecting a late pop, but just a few more tables before we closed. Ticket times were solid. No customer issues.
It was a good Tuesday. Steady flow of tables right when we opened the doors. Filled up by a little after 6, and went on a wait. 45 minutes at our peak, but mostly 25-30. Stayed full until after 930. Cut Leigh at 910, and went 2 on at 940. Ticket times were good. No customer issues.
I bought some more cough drops, emergen-c, theraflu, and ibuprofen for the office. Tis the season.
Specials:
Seared Hama Toro- 7
3 Staff members that stood out (why/how):
-Marshall went home sick. He is suppose to SA train tomorrow, but if he's not feeling good I'd rather him stay at home and not get people sick.
-Taylor did a good food running today, and then just called it in as the SA tonight.
Any VIP's in?
-Junko
-Neil (gave him his bottle and made him look cool in front of his lady friend)
-Leslie (gave her her bottle and she was very appreciative)
-My Friend Kris Janes came in with some friends from out of town
Comps& Void Detail:
-Owner Comp for Junko's Table
-2 Birthday Comps
-Owner Comp for Kayo
-1 Cust Kome Buck, 1 Holiday Promo Kome Bucks
-1 Server Misring for Johnny. The customer ordered a Superfly and Johnny heard Superstar
R&M needs:
-Still having issues with the internet being glitchy. Credit cards and music stopped working for about 5 minutes early in the beginning of the shift, and then worked fine the rest of the shift.
-Called Victor today to make sure that he was going to re-stock all of bait boxes before the holiday.
-Recieved the new Aloha Terminals today. Followed up with the help to make sure they were coming out tomorrow to install them. They'll here 9-10 or 3-4 to install. The boxes are in the office for now, but they are taking up a lot of space. Hopefully they come in the morning and get them out of the way.
-Cancelled services with ABC today, and signed up with Bug Masters. They'll be starting services Jan 3rd.
-Sysco will be by tomorrow to pick a case of diet coke covered in some kind of chard black substance, and a case of Izzy that is filled with broken shards of glass. They are bothe sitting on the office floor.
86'd items/ need more:
Wednesday, December 21, 2016
Monday, December 19, 2016
Monday 12/19/16 PM recap
Written By: Dusten
LY Dinner Sales:5649
Projected Sales :5544
TY Dinner Sales: 5477
+/- : down from LY by 3%, under PS by $67
Dinner Covers: 196
Avg PPA: 27.94
Weather: low 40's- high 30's
Special events?: Elizabeth's 35th trip around the sun!
Who worked: Mandy, Liam, Ruthy, Krystin, Clair CL,
Flow of Business, Cuts and Ticket Times: It was a night of spills and misrings. We went on a wait around 6:30 and sat the las tparty on the list at 9:15pm. There definitely was a frantic energy among the servers but everyone seemed to be in a really good mood. We were still at least half full at closing. I cut Liam, Mandy, Ruthy and Leigh at 9:30pm. No ticket times that I am aware of. No drama. No belly-aching.
Specials:
3 Staff members that stood out (why/how): Krystin managed to break a good number of parfait dishes inside of the refridgerator over the wasabi/ginger set-ups. All were scrapped. There was some concern there might be glass in the wasabi bucket as well. Scrapped. I made new wasabi and two trays of setups at about 9pm. An honest mistake but we are down 3 or 4 parfait glasses.
-Ruthy did a great job with the party room. First party was a group from the Grackle. They had a great time. After in was a bunch of stepford wives with their spawn.
-Leigh forgot to put someone's name on the list. It is possible this happened as I was taking a reservation. Someone called in the middle of our busiest moment to book a reso for wednesday. I probably should have just gotten their name and number and returned the call when we weren't so slammed. The couple waiting for a table came to the host stand. We couldn't find them so we gave them the next available spot and I sent them some gyoza and miso soup. They seemed fine after that.
There are still a ton of sketchy characters hovering around the neighborhood. I'm trying to emphasize to the staff to look out for each other. Rumor has it the dude that climbed into my friends backyard in the middle of the night and knocked on her window was spotted accross the street from the Grand today at about 6pm. I was outside talking to the Grackle folks at one point and saw a dude weaving through cars in our lot as he meandered down the road.
Any VIP's in? The McGuires, Rchel and Carlos, Monk.
Comps& Void Detail: Lots of misrings. Everything, thankfully was caught in the moment and not made.
recovery gyoza for table not on list
SIN discount for Grackle folks
$40 in customer kome bucks
bday taiyaki, bday fried ice cream, bday camembert,
R&M needs:
86'd items/ need more:
LY Dinner Sales:5649
Projected Sales :5544
TY Dinner Sales: 5477
+/- : down from LY by 3%, under PS by $67
Dinner Covers: 196
Avg PPA: 27.94
Weather: low 40's- high 30's
Special events?: Elizabeth's 35th trip around the sun!
Who worked: Mandy, Liam, Ruthy, Krystin, Clair CL,
Flow of Business, Cuts and Ticket Times: It was a night of spills and misrings. We went on a wait around 6:30 and sat the las tparty on the list at 9:15pm. There definitely was a frantic energy among the servers but everyone seemed to be in a really good mood. We were still at least half full at closing. I cut Liam, Mandy, Ruthy and Leigh at 9:30pm. No ticket times that I am aware of. No drama. No belly-aching.
Specials:
3 Staff members that stood out (why/how): Krystin managed to break a good number of parfait dishes inside of the refridgerator over the wasabi/ginger set-ups. All were scrapped. There was some concern there might be glass in the wasabi bucket as well. Scrapped. I made new wasabi and two trays of setups at about 9pm. An honest mistake but we are down 3 or 4 parfait glasses.
-Ruthy did a great job with the party room. First party was a group from the Grackle. They had a great time. After in was a bunch of stepford wives with their spawn.
-Leigh forgot to put someone's name on the list. It is possible this happened as I was taking a reservation. Someone called in the middle of our busiest moment to book a reso for wednesday. I probably should have just gotten their name and number and returned the call when we weren't so slammed. The couple waiting for a table came to the host stand. We couldn't find them so we gave them the next available spot and I sent them some gyoza and miso soup. They seemed fine after that.
There are still a ton of sketchy characters hovering around the neighborhood. I'm trying to emphasize to the staff to look out for each other. Rumor has it the dude that climbed into my friends backyard in the middle of the night and knocked on her window was spotted accross the street from the Grand today at about 6pm. I was outside talking to the Grackle folks at one point and saw a dude weaving through cars in our lot as he meandered down the road.
Any VIP's in? The McGuires, Rchel and Carlos, Monk.
Comps& Void Detail: Lots of misrings. Everything, thankfully was caught in the moment and not made.
recovery gyoza for table not on list
SIN discount for Grackle folks
$40 in customer kome bucks
bday taiyaki, bday fried ice cream, bday camembert,
R&M needs:
86'd items/ need more:
Monday AM Recap 12/19/16
Written By: Leary
LY Lunch Sales: 2558
Projected Sales : 2880 (-829)
TY Lunch Sales: 2051
+/- : -507, -20%
Lunch Covers: 127
Avg PPA: 16.15
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.92%
Weather: Cold and sunny
Special events?: Week before Christmas
Who worked:
Sophia, Kelly, Alex, Johnny Cl, Pat SA, Taylor FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a nice steady lunch, but not as busy as expected. The cold might be keeping people inside. We did fill up pretty early, and had a couple tables waiting by noon. We stayed pretty much full until 145. Never had a crazy pop. Just a steady flow of tables. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Kumi did a good job knocking out Ramen orders in a timely manner.
-Aki seems to be doing great, and always has a smile on his face.
-Had a guy walk in with a resume for the sushi bar and had a good amount of experience. It was just after lunch so Take was able to sit with him. He was hired, and now in the system.
Any VIP's in?
-Sayo & Crew
-Kailynn
Comps& Void Detail:
-Birthday Comp
-Emp Day Off Sayo
-Emp Kome Bucks Sayo
-Owner comp for Kailynn's food from Take
R&M needs:
-Aloha will be sending us another round of terminals. I had a bit of a back and forth with them last week because I really think it's a programming issue within the terminal. They will often correct themselves when doing the end of the day, but then will have a dead spot 2 days later. Either way hopefully the new terminals will be better.
-Called Roto-Rooter to follow up on our estimate for the pipework behind the building. They said someone should be coming out soon.
-I have an appointment with Bug Masters tomorrow morning, and will hopefully be replacing ABC with them. Just need to go over pricing, and make sure it's comparable.
86'd items/ need more:
LY Lunch Sales: 2558
Projected Sales : 2880 (-829)
TY Lunch Sales: 2051
+/- : -507, -20%
Lunch Covers: 127
Avg PPA: 16.15
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.92%
Weather: Cold and sunny
Special events?: Week before Christmas
Who worked:
Sophia, Kelly, Alex, Johnny Cl, Pat SA, Taylor FR, Melisa H
Flow of Business, Cuts and Ticket Times:
It was a nice steady lunch, but not as busy as expected. The cold might be keeping people inside. We did fill up pretty early, and had a couple tables waiting by noon. We stayed pretty much full until 145. Never had a crazy pop. Just a steady flow of tables. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Kumi did a good job knocking out Ramen orders in a timely manner.
-Aki seems to be doing great, and always has a smile on his face.
-Had a guy walk in with a resume for the sushi bar and had a good amount of experience. It was just after lunch so Take was able to sit with him. He was hired, and now in the system.
Any VIP's in?
-Sayo & Crew
-Kailynn
Comps& Void Detail:
-Birthday Comp
-Emp Day Off Sayo
-Emp Kome Bucks Sayo
-Owner comp for Kailynn's food from Take
R&M needs:
-Aloha will be sending us another round of terminals. I had a bit of a back and forth with them last week because I really think it's a programming issue within the terminal. They will often correct themselves when doing the end of the day, but then will have a dead spot 2 days later. Either way hopefully the new terminals will be better.
-Called Roto-Rooter to follow up on our estimate for the pipework behind the building. They said someone should be coming out soon.
-I have an appointment with Bug Masters tomorrow morning, and will hopefully be replacing ABC with them. Just need to go over pricing, and make sure it's comparable.
86'd items/ need more:
Sunday, December 18, 2016
Sunday PM recap 12/18/16
Written By:Dusten
LY Dinner Sales: 5610
Projected Sales : 5394
TY Dinner Sales:4093
+/- :27% under LY and short of PS by 1301
Dinner Covers:148
Avg PPA:27.66
Weather: cold. 30's.
Special events?: National Roast Suckling Pig Day, My Mom's Bday. Day before Elizabeth's Bday.
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Chelsea SA, Hiroe FR, Alina H, Patrick training Leigh at H, John Cktl
Flow of Business, Cuts and Ticket Times:Good Sunday despite the weather. We were busy early on and rolls stations bore the brunt of the rush. Ticket times hovered around 30 minutes for a good while. Servers were encouraged to push ichi-ban and kitchen items. One tarantula roll took an hour to go out. Ticket was lost. Luckily it was for Yoshi-san and there was no harm done. Wait died off at about 8:30 per usual and I cut down to 3 servers and 1 host and trainee. 2 on at 9pm.
Specials:none tonight.
3 Staff members that stood out (why/how):Alina was 45 minutes late to her shift. I was nose deep in the beverage order and didn't notice at 5:25pm that we still didn't have a host. I called her and she came right in apologizing profusely. I told her I didn't think this fit her character, but she could expect to be written up for it. She understood and assured me it was a total accident and wouldn't happen again.
Chelsea did a good job SA'ing. Even our fastest on the floor need help when there is an exodus of tables paying out. She handled the rushes well and expressed an interest in further SA work, should we need her for it. Incidentally, she has no Support Staff jobcode. I attempted to add one for her to no avail. I thought I knew what I was doing. I'm pretty sure I'd done it before. In any case I stopped before I made it worse. She was clocked in as a host tonight.
I'm not sure who works with her next, but someone ought to ask where Melisa is hiding the iPad charger. The pattern seems to follow her as closing host when it goes missing.
Any VIP's in? Yoshi. A few regulars.
Comps& Void Detail:Owner Comp bottle of Kanbara for Yoshi. 4 birthday desserts. $15 holiday K-bucks. Kitchen error for tepid age dashi tofu.
R&M needs:
86'd items/ need more:trash bags for the bathroooms, toro, duck breast, tedorigawa sake
LY Dinner Sales: 5610
Projected Sales : 5394
TY Dinner Sales:4093
+/- :27% under LY and short of PS by 1301
Dinner Covers:148
Avg PPA:27.66
Weather: cold. 30's.
Special events?: National Roast Suckling Pig Day, My Mom's Bday. Day before Elizabeth's Bday.
Who worked: Ruthy, Krystin, Grace, Cindy, Clair CL, Chelsea SA, Hiroe FR, Alina H, Patrick training Leigh at H, John Cktl
Flow of Business, Cuts and Ticket Times:Good Sunday despite the weather. We were busy early on and rolls stations bore the brunt of the rush. Ticket times hovered around 30 minutes for a good while. Servers were encouraged to push ichi-ban and kitchen items. One tarantula roll took an hour to go out. Ticket was lost. Luckily it was for Yoshi-san and there was no harm done. Wait died off at about 8:30 per usual and I cut down to 3 servers and 1 host and trainee. 2 on at 9pm.
Specials:none tonight.
3 Staff members that stood out (why/how):Alina was 45 minutes late to her shift. I was nose deep in the beverage order and didn't notice at 5:25pm that we still didn't have a host. I called her and she came right in apologizing profusely. I told her I didn't think this fit her character, but she could expect to be written up for it. She understood and assured me it was a total accident and wouldn't happen again.
Chelsea did a good job SA'ing. Even our fastest on the floor need help when there is an exodus of tables paying out. She handled the rushes well and expressed an interest in further SA work, should we need her for it. Incidentally, she has no Support Staff jobcode. I attempted to add one for her to no avail. I thought I knew what I was doing. I'm pretty sure I'd done it before. In any case I stopped before I made it worse. She was clocked in as a host tonight.
I'm not sure who works with her next, but someone ought to ask where Melisa is hiding the iPad charger. The pattern seems to follow her as closing host when it goes missing.
Any VIP's in? Yoshi. A few regulars.
Comps& Void Detail:Owner Comp bottle of Kanbara for Yoshi. 4 birthday desserts. $15 holiday K-bucks. Kitchen error for tepid age dashi tofu.
R&M needs:
86'd items/ need more:trash bags for the bathroooms, toro, duck breast, tedorigawa sake
Sunday AM 12.18.16
Written By: Elizabeth
LY Lunch Sales: $2848
Projected Sales : $3096
TY Lunch Sales: $2114
+/- : -26%/ -$982 PS
Lunch Covers: 117
Avg PPA: $18.07
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 11.15% ($15 Server Misring from Johnny and $9 DNL TX Surf and Turf)
Weather: 30s. Chilly as the North Pole!
Special events?: Elizabeth's Birthday Eve!
Who worked:
John, Grace, Krystin, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day, what with the freezing temperatures in Austin and all. Got a small pop at 1:15 but never fully filled up. Polar Opposite of yesterday...no pun intended.Cut Krystin at 1:45, and went 2 on at 2:15. The afternoon fizzled out.
Had a weird thing happen with one of Mandys table. She bussed both of their Ramen bowls, which were basically empty, then the woman got mad at her for not boxing it up, even though she didn't say anything (her boyfriend even noted it to her when they were walking out, saying "I don't know how you expected her to know if you didn't say anything") But I went by and gave her $10 Kome Bucks.It was so odd because Mandy said she had a great rapport with them and then at the very end, the woman just turned on her.
3 Staff members that stood out (why/how):
Nothing too challenging today to highlight anyone in particular.
Had a PPA contest. Whoever could get the highest over $17. I was really impressed too. John hit $17 on the button, Mandy hit $19 and Grace hit $20!!
Any VIP's in?
Rob- gave him his bottle.
Comps& Void Detail:
Birthday desserts
Manager Meal for Instagram photos
Owner comp for Kenta and Kaya to go food.
R&M needs:
none
86'd items/ need more:
LY Lunch Sales: $2848
Projected Sales : $3096
TY Lunch Sales: $2114
+/- : -26%/ -$982 PS
Lunch Covers: 117
Avg PPA: $18.07
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 11.15% ($15 Server Misring from Johnny and $9 DNL TX Surf and Turf)
Weather: 30s. Chilly as the North Pole!
Special events?: Elizabeth's Birthday Eve!
Who worked:
John, Grace, Krystin, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow day, what with the freezing temperatures in Austin and all. Got a small pop at 1:15 but never fully filled up. Polar Opposite of yesterday...no pun intended.Cut Krystin at 1:45, and went 2 on at 2:15. The afternoon fizzled out.
Had a weird thing happen with one of Mandys table. She bussed both of their Ramen bowls, which were basically empty, then the woman got mad at her for not boxing it up, even though she didn't say anything (her boyfriend even noted it to her when they were walking out, saying "I don't know how you expected her to know if you didn't say anything") But I went by and gave her $10 Kome Bucks.It was so odd because Mandy said she had a great rapport with them and then at the very end, the woman just turned on her.
3 Staff members that stood out (why/how):
Nothing too challenging today to highlight anyone in particular.
Had a PPA contest. Whoever could get the highest over $17. I was really impressed too. John hit $17 on the button, Mandy hit $19 and Grace hit $20!!
Any VIP's in?
Rob- gave him his bottle.
Comps& Void Detail:
Birthday desserts
Manager Meal for Instagram photos
Owner comp for Kenta and Kaya to go food.
R&M needs:
none
86'd items/ need more:
Saturday PM Recap 12/17/16
Written By: Leary
LY Dinner Sales: 7187
Projected Sales : 7395 (-815)
TY Dinner Sales: 6580
+/- : -607, -8%
Dinner Covers: 238
Avg PPA: 27.65
Weather: Started off mild and muggy, but the cold front started to blow in around 8
Special events?: Weekend before Christmas
Who worked:
Renee, Krystin, Ruthy, Lindsey, Dusten Cl, Patrick Training Leigh, Hiroe FR, John SA, Chelsea cktl
Flow of Business, Cuts and Ticket Times:
It was decent business tonight. Never had a big pop, but business came in waves. Filled up by 615, and had a steady 25-30 minute wait for the next couple hours. Started thinning out a little bit by 9, and sat our last table on the wait around 915. The cold front was blowing in, and I guess people decided to go home. Also, the wind was pretty intense. Cut Chelsea, Krystin, & Renee at 920. Cut Ruthy at 945. Had 2 3-tops come in shortly after 10, and that was it. Ticket were mostly good. The kitchen got hit pretty hard at the beginning and we had some longer ticket times, but no customer issues or comps because of it.
-Had a couple at S1 here for their first time. They ordered the Ika Yaki, and then mentioned to Dusten that it was slightly burnt. We both tried it and agreed. The remake was good and they were happy.
Specials:
Whole Aji- 2
Tsukiji Set- 9
3 Staff members that stood out (why/how):
-I talked to Renee about being respectful in the dish area. She was pretty surprised. I told her about the complaints, but not by who. She told me it wasn't intentional, and I believe her, but I told her it's important to be extra aware and extra respectful when interacting with the dishwashers.
- I spoke with Steve tonight and gave him a bit of a do or die talk. I'll follow up with more details with Matt and Scott.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind for a Veg Temp on A2. They didn't realized it was fried and said they couldn't eat it.
-Sever Misring spooky roll by Ruthy
-Server Misring 1 saba nigiri by Krystin
- 1 Bday Dessert
-Recovery Ika-Yaki
-FNF for Patrick's wife
-1 Holiday Promo Kome Bucks
R&M needs:
-Soft Serve Mix seems to be a lot better.
86'd items/ need more:
-Lychee Sake
LY Dinner Sales: 7187
Projected Sales : 7395 (-815)
TY Dinner Sales: 6580
+/- : -607, -8%
Dinner Covers: 238
Avg PPA: 27.65
Weather: Started off mild and muggy, but the cold front started to blow in around 8
Special events?: Weekend before Christmas
Who worked:
Renee, Krystin, Ruthy, Lindsey, Dusten Cl, Patrick Training Leigh, Hiroe FR, John SA, Chelsea cktl
Flow of Business, Cuts and Ticket Times:
It was decent business tonight. Never had a big pop, but business came in waves. Filled up by 615, and had a steady 25-30 minute wait for the next couple hours. Started thinning out a little bit by 9, and sat our last table on the wait around 915. The cold front was blowing in, and I guess people decided to go home. Also, the wind was pretty intense. Cut Chelsea, Krystin, & Renee at 920. Cut Ruthy at 945. Had 2 3-tops come in shortly after 10, and that was it. Ticket were mostly good. The kitchen got hit pretty hard at the beginning and we had some longer ticket times, but no customer issues or comps because of it.
-Had a couple at S1 here for their first time. They ordered the Ika Yaki, and then mentioned to Dusten that it was slightly burnt. We both tried it and agreed. The remake was good and they were happy.
Specials:
Whole Aji- 2
Tsukiji Set- 9
3 Staff members that stood out (why/how):
-I talked to Renee about being respectful in the dish area. She was pretty surprised. I told her about the complaints, but not by who. She told me it wasn't intentional, and I believe her, but I told her it's important to be extra aware and extra respectful when interacting with the dishwashers.
- I spoke with Steve tonight and gave him a bit of a do or die talk. I'll follow up with more details with Matt and Scott.
Any VIP's in?
Comps& Void Detail:
-Guest Changed Mind for a Veg Temp on A2. They didn't realized it was fried and said they couldn't eat it.
-Sever Misring spooky roll by Ruthy
-Server Misring 1 saba nigiri by Krystin
- 1 Bday Dessert
-Recovery Ika-Yaki
-FNF for Patrick's wife
-1 Holiday Promo Kome Bucks
R&M needs:
-Soft Serve Mix seems to be a lot better.
86'd items/ need more:
-Lychee Sake
Saturday, December 17, 2016
Saturday AM 12.17.16
Written By: Elizabeth
LY Lunch Sales:$2301
Projected Sales : $3077
TY Lunch Sales: $3471
+/- : +51% LY and +$394 PS
Lunch Covers: 170
Avg PPA: $20.42
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps: 4.50%
Weather: Sunny and in the 70s. Humid.
Special events?: One week until Christmas
Who worked:
Renee, Sophia, Mandy, Johnny CL. Alina Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday, getting a pop at 1pm. It started to clear out around 2pm, and I cut Renee, but at 2:30 we got another pop and filled up again. Went on a short wait. Renee was helpful with everyone getting double sat and all. Good attitudes all around despite us seating the last table at 3pm, there was no grumbling.
Sophia rang in a a pork katsu instead of a curry katsu. The kitchen was able to correct it in a timely manner. No ticket times or issues otherwise.
Specials:
none
3 Staff members that stood out (why/how):
-The staff handled the late 3 on pop really well. Everyone was helping each other out and constantly moving.
-Alina did a great job at the host stand solo. She was a little nervous but was great, as usual.
-Marshall mentioned to Scott, and then me, about Renee's attitude. Seems she treats him as if he is in her way and in a disrespectful way. If I see her first I will mention it to her. I know this has been a problem area for her.
Comps& Void Detail:
DNL Texas Surf and Turf- the woman didn't know it had seaweed in it (nori) and said she would get sick if she ate it.
Server Error, Johnny somehow rang in a crunchy dynamite. He did it later with a Fat Samuri but blamed it on the computer
R&M needs:
86'd items/ need more:
LY Lunch Sales:$2301
Projected Sales : $3077
TY Lunch Sales: $3471
+/- : +51% LY and +$394 PS
Lunch Covers: 170
Avg PPA: $20.42
Previous Days Labor:21%
Previous Days Comps: 4%
Controllable Comps: 4.50%
Weather: Sunny and in the 70s. Humid.
Special events?: One week until Christmas
Who worked:
Renee, Sophia, Mandy, Johnny CL. Alina Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday, getting a pop at 1pm. It started to clear out around 2pm, and I cut Renee, but at 2:30 we got another pop and filled up again. Went on a short wait. Renee was helpful with everyone getting double sat and all. Good attitudes all around despite us seating the last table at 3pm, there was no grumbling.
Sophia rang in a a pork katsu instead of a curry katsu. The kitchen was able to correct it in a timely manner. No ticket times or issues otherwise.
Specials:
none
3 Staff members that stood out (why/how):
-The staff handled the late 3 on pop really well. Everyone was helping each other out and constantly moving.
-Alina did a great job at the host stand solo. She was a little nervous but was great, as usual.
-Marshall mentioned to Scott, and then me, about Renee's attitude. Seems she treats him as if he is in her way and in a disrespectful way. If I see her first I will mention it to her. I know this has been a problem area for her.
Comps& Void Detail:
DNL Texas Surf and Turf- the woman didn't know it had seaweed in it (nori) and said she would get sick if she ate it.
Server Error, Johnny somehow rang in a crunchy dynamite. He did it later with a Fat Samuri but blamed it on the computer
R&M needs:
86'd items/ need more:
Friday PM Recap 12/17/16
Written By: Leary
LY Dinner Sales: 6697
Projected Sales : 6989 (-133)
TY Dinner Sales: 6856
+/- : +159, +2%
Dinner Covers: 250
Avg PPA: 27.42
Weather: Mild and Humid
Special events?:
Who worked:
Ruthy, Kelly, Cindy, Lindsey, Dusten Cl, Tori w/ Leigh & Melisa H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a bit of a hectic start tonight with a 12 top that grew into a 14 top. We set up a table in the dinning room since they were coming in right at 5. It took up Lindsey's section, but then extra people showed up and it bled into one of Kelly's tables. It was a pretty challenging table. It was a graduation party, and most of the table had never eaten sushi before. It felt like some of them were being forced to be here. After Lindsey patiently answered all their questions. 4 of them left. In the end they were happy, but they spent very little and camped for almost 2 hours on Friday.
We were full by 545. Lots of kids and lots of noise. B1 had a little girl that was being a monster. Screaming, crying, hitting & biting her mom, and continually running away from the table into the traffic of servers. I had to ask the parents to keep the girl seated twice. They were nice and did their best, but were having a hard time controlling her. Eventually our first round of tables got up, and things got a little calmer/normal. It was a good flow most of the night with a 45-50 minute wait at our peak. Most of the shift was smooth except for a hectic late pop. We had a lot of tables get up all at once, and then the sushi bar got hit pretty hard as they all sat around 10. Ruthy seemed to get a little flustered at the end and made several mis-rings. The sushi bar did a good job fixing things to avoid comps, but it added to their work load. We had a few longer ticket times, and one ticket was lost, but the customers were happy. The kitchen had a few pops, and ticket times were good.
Once things settled down a bit in the FOH I went to the kitchen to check out how things were going. I saw a Yakitori go out, and asked if Daniel had temped it. He said no, and instantly got defensive. I explained that it's procedure from now on, and it was apparently news to him. It unfortunately got a little heated between us, but we talked and came to an understanding at the end of the shift. I feel like the whole thing could have been avoided had our conversation in the manager meeting been conveyed to the BOH staff tonight.
I couldn't find the Ipad cord at the end of the night so it's plugged in on top of the stereo.
Specials:
Whole Aji- 1
Tsukiji Set- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Server Misring for a superfly
-Training Meal for Tori and Leigh
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
-Running low on pints glasses and sake glasses. Scott will be picking up more tomorrow morning.
LY Dinner Sales: 6697
Projected Sales : 6989 (-133)
TY Dinner Sales: 6856
+/- : +159, +2%
Dinner Covers: 250
Avg PPA: 27.42
Weather: Mild and Humid
Special events?:
Who worked:
Ruthy, Kelly, Cindy, Lindsey, Dusten Cl, Tori w/ Leigh & Melisa H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a bit of a hectic start tonight with a 12 top that grew into a 14 top. We set up a table in the dinning room since they were coming in right at 5. It took up Lindsey's section, but then extra people showed up and it bled into one of Kelly's tables. It was a pretty challenging table. It was a graduation party, and most of the table had never eaten sushi before. It felt like some of them were being forced to be here. After Lindsey patiently answered all their questions. 4 of them left. In the end they were happy, but they spent very little and camped for almost 2 hours on Friday.
We were full by 545. Lots of kids and lots of noise. B1 had a little girl that was being a monster. Screaming, crying, hitting & biting her mom, and continually running away from the table into the traffic of servers. I had to ask the parents to keep the girl seated twice. They were nice and did their best, but were having a hard time controlling her. Eventually our first round of tables got up, and things got a little calmer/normal. It was a good flow most of the night with a 45-50 minute wait at our peak. Most of the shift was smooth except for a hectic late pop. We had a lot of tables get up all at once, and then the sushi bar got hit pretty hard as they all sat around 10. Ruthy seemed to get a little flustered at the end and made several mis-rings. The sushi bar did a good job fixing things to avoid comps, but it added to their work load. We had a few longer ticket times, and one ticket was lost, but the customers were happy. The kitchen had a few pops, and ticket times were good.
Once things settled down a bit in the FOH I went to the kitchen to check out how things were going. I saw a Yakitori go out, and asked if Daniel had temped it. He said no, and instantly got defensive. I explained that it's procedure from now on, and it was apparently news to him. It unfortunately got a little heated between us, but we talked and came to an understanding at the end of the shift. I feel like the whole thing could have been avoided had our conversation in the manager meeting been conveyed to the BOH staff tonight.
I couldn't find the Ipad cord at the end of the night so it's plugged in on top of the stereo.
Specials:
Whole Aji- 1
Tsukiji Set- 3
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Server Misring for a superfly
-Training Meal for Tori and Leigh
-1 Customer Kome Bucks
R&M needs:
86'd items/ need more:
-Running low on pints glasses and sake glasses. Scott will be picking up more tomorrow morning.
Friday, December 16, 2016
Friday AM 12.16.16
Written By: Elizabeth
LY Lunch Sales: $2160
Projected Sales : $2331
TY Lunch Sales: Hold on to your butts...$2331!!!!!!!
+/- :
Lunch Covers: 129
Avg PPA: $18.07
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 9.30% (due to large recovery comp from the undercooked chicken)
Weather: Overcast 50s
Special events?:
none
Who worked:
Johnny, Alex, Ruthy, Clair CL. John Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch. Had a 7 top reso at 11:30 that were pretty needy and a little bizarre. Lots of office parties today, which is probably what lead to the weird vibes throughout. Had a walk in 6 top of ladies, and a few 5 tops too. The business kept everyone on their toes. We went on a wait around noon, got off the wait around 1. Cut Ruthy at 1:15, went 2 on at 1:35. Clair's sushi bar took a little while to fill up but once it did, she was moving and busy, so I couldn't cut down anymore until later. The afternoon slowed to a close, but another solid lunch shift this week.
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather today and it showed. She struggled with her section from waters, to closing checks, to dropping soup spoons. Understandable considering she didn't feel well. She powered through. But required a lot of help
-We're going to have to bring back the "soft greet vs. hard greet" in pre shift. Both Alex and Ruthy let their newly sat tables sit for over 2 minutes. Alex asked me for help because he was pinned to A6 getting their very complicated order, so I was able to get them waters and also put their order in, but everyone needs to be reminded that even a quick hello goes a long way.
Any VIP's in?
Leslie was in but was with the angry face lady so I didn't give her her gift.
Comps& Void Detail:
DNL for a midnight sun that the woman said didn't have salmon in every piece. We remade a new one for them
Tax exempt certificate from A8
R&M needs:
none
86'd items/ need more:
none
LY Lunch Sales: $2160
Projected Sales : $2331
TY Lunch Sales: Hold on to your butts...$2331!!!!!!!
+/- :
Lunch Covers: 129
Avg PPA: $18.07
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 9.30% (due to large recovery comp from the undercooked chicken)
Weather: Overcast 50s
Special events?:
none
Who worked:
Johnny, Alex, Ruthy, Clair CL. John Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch. Had a 7 top reso at 11:30 that were pretty needy and a little bizarre. Lots of office parties today, which is probably what lead to the weird vibes throughout. Had a walk in 6 top of ladies, and a few 5 tops too. The business kept everyone on their toes. We went on a wait around noon, got off the wait around 1. Cut Ruthy at 1:15, went 2 on at 1:35. Clair's sushi bar took a little while to fill up but once it did, she was moving and busy, so I couldn't cut down anymore until later. The afternoon slowed to a close, but another solid lunch shift this week.
3 Staff members that stood out (why/how):
-Clair was feeling a little under the weather today and it showed. She struggled with her section from waters, to closing checks, to dropping soup spoons. Understandable considering she didn't feel well. She powered through. But required a lot of help
-We're going to have to bring back the "soft greet vs. hard greet" in pre shift. Both Alex and Ruthy let their newly sat tables sit for over 2 minutes. Alex asked me for help because he was pinned to A6 getting their very complicated order, so I was able to get them waters and also put their order in, but everyone needs to be reminded that even a quick hello goes a long way.
Any VIP's in?
Leslie was in but was with the angry face lady so I didn't give her her gift.
Comps& Void Detail:
DNL for a midnight sun that the woman said didn't have salmon in every piece. We remade a new one for them
Tax exempt certificate from A8
R&M needs:
none
86'd items/ need more:
none
Thursday Recap 12/15/16
Written By: Leary
LY Lunch Sales: 1799
Projected Sales : 2070 (+286)
TY Lunch Sales: 2356
+/- : +557, +31%
Lunch Covers: 125
Avg PPA: 18.85
LY Dinner Sales: 4256
Projected Sales : 5365
TY Dinner Sales: 4484
+/- : +228, 5%
Dinner Covers: 153
Avg PPA: 29.31
Previous Days Labor: 24%
Previous Days Comps: 6
Controllable Comps: .74%
Weather: Chilly
Special events?:
Who worked:
Lunch: Liam, John, Renee, Johnny Cl, Melisa H, Brennan SA, Taylor FR
Dinner: Krystin, Lindsey, Ruthy, Sayo, Dusten Cl, Melisa & Alina H, Liam SA, John FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Another busy lunch today. Filling up mostly by noon, and hit a 20-25 minute wait by 1240. Came off the wait a little after 110, but stayed pretty full until the last 15 minutes. Ticket times were solid, and no customer issues. Had a little bit greener wait staff today. I definitely felt it, and had to put a little extra hustle in. Everyone did a great job taking care of the customers, but weren't multi-tasking with running duties throughout the shift as much as our veteran staff members. It's John and Liam's first week waiting tables, and their both doing a great job. The extra touches will come with time.
-Melisa had a challenging day at the host stand without the Ipad. It was left uncharged last night and I found it dead around 1030. I got her started with an old fashioned paper system, and she did well holding down the host stand with a little support here or there.
-Kayo found a left pot of Curry uncovered in the kitchen today. Discussed the Curry prep procedure with Matt a bit before the dinner shift. We will discuss at tomorrow's meeting.
-Dinner was a little slower than expected. Took a while to fill up, and didn't really have much a wait until after 7. Business was steady and we did hit a 30 mint wait at our peak. Sat the last table on the wait around 915. Cut Melisa, Tori, and Krystin at 840. 2 at 910. Ticket times were good, but had a few issues tonight.
-Krystin was feeling a bit under the weather, and accidentally rang in 2 extra Surf N Turf Rolls on a table.
-Had Lindsey inform me that her table received a piece of raw chicken. I thought she was exaggerating, but when I looked at it it was raw. I checked every piece of the order, and all the others were cooked. It wasn't the biggest piece of chicken, and all the pieces were pre-cooked so Matt and I were pretty baffled. I apologized to the table who were calm, but obviously pretty upset. The guy kept repeating that he was just hoping he wasn't going to get sick. I ended up giving them 1/2 off their tab. When I dropped the check and followed up with them they said everything else was good, but they would never order the chicken again. I apologized again, and thanked them for their understanding.
Later Lindsey came to tell me that her & John found a long hair in the Veg Temp, but caught it before it hit the table. Followed up with Matt at the end of the night, and found out that Steve was pulling from 2 different batches. Also I asked about over packing the baskets and he said that might have been a factor as well. We can discuss tomorrow.
Specials:
Whole Aji- 3
Tsukiji Set- 4
3 Staff members that stood out (why/how):
- Pauline had another good day on the Ramen station.
- We need to discuss Steve in tomorrow's meeting, and then Scott and I will be following up with him tomorrow night.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks for Clair & Krystin
-Emp Day Off Clair
-Emp Day Off Lindsey & Kelly
-Customer Kome Bucks
-Server Misring 2 Texas Surf n Turf
-Owner Comp Kayo & Take'
-Recovery Comp for receiving raw chicken.
R&M needs:
-I tried to adjust the soft serve temp throughout the night trying to get it a little firmer. I had it almost all the way up by the end of the night. It was better, but still softer than normal. The mix is so thick that the floater on it's own can't rise in it. I think we probably need to tweak the recipe a little.
86'd items/ need more:
LY Lunch Sales: 1799
Projected Sales : 2070 (+286)
TY Lunch Sales: 2356
+/- : +557, +31%
Lunch Covers: 125
Avg PPA: 18.85
LY Dinner Sales: 4256
Projected Sales : 5365
TY Dinner Sales: 4484
+/- : +228, 5%
Dinner Covers: 153
Avg PPA: 29.31
Previous Days Labor: 24%
Previous Days Comps: 6
Controllable Comps: .74%
Weather: Chilly
Special events?:
Who worked:
Lunch: Liam, John, Renee, Johnny Cl, Melisa H, Brennan SA, Taylor FR
Dinner: Krystin, Lindsey, Ruthy, Sayo, Dusten Cl, Melisa & Alina H, Liam SA, John FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Another busy lunch today. Filling up mostly by noon, and hit a 20-25 minute wait by 1240. Came off the wait a little after 110, but stayed pretty full until the last 15 minutes. Ticket times were solid, and no customer issues. Had a little bit greener wait staff today. I definitely felt it, and had to put a little extra hustle in. Everyone did a great job taking care of the customers, but weren't multi-tasking with running duties throughout the shift as much as our veteran staff members. It's John and Liam's first week waiting tables, and their both doing a great job. The extra touches will come with time.
-Melisa had a challenging day at the host stand without the Ipad. It was left uncharged last night and I found it dead around 1030. I got her started with an old fashioned paper system, and she did well holding down the host stand with a little support here or there.
-Kayo found a left pot of Curry uncovered in the kitchen today. Discussed the Curry prep procedure with Matt a bit before the dinner shift. We will discuss at tomorrow's meeting.
-Dinner was a little slower than expected. Took a while to fill up, and didn't really have much a wait until after 7. Business was steady and we did hit a 30 mint wait at our peak. Sat the last table on the wait around 915. Cut Melisa, Tori, and Krystin at 840. 2 at 910. Ticket times were good, but had a few issues tonight.
-Krystin was feeling a bit under the weather, and accidentally rang in 2 extra Surf N Turf Rolls on a table.
-Had Lindsey inform me that her table received a piece of raw chicken. I thought she was exaggerating, but when I looked at it it was raw. I checked every piece of the order, and all the others were cooked. It wasn't the biggest piece of chicken, and all the pieces were pre-cooked so Matt and I were pretty baffled. I apologized to the table who were calm, but obviously pretty upset. The guy kept repeating that he was just hoping he wasn't going to get sick. I ended up giving them 1/2 off their tab. When I dropped the check and followed up with them they said everything else was good, but they would never order the chicken again. I apologized again, and thanked them for their understanding.
Later Lindsey came to tell me that her & John found a long hair in the Veg Temp, but caught it before it hit the table. Followed up with Matt at the end of the night, and found out that Steve was pulling from 2 different batches. Also I asked about over packing the baskets and he said that might have been a factor as well. We can discuss tomorrow.
Specials:
Whole Aji- 3
Tsukiji Set- 4
3 Staff members that stood out (why/how):
- Pauline had another good day on the Ramen station.
- We need to discuss Steve in tomorrow's meeting, and then Scott and I will be following up with him tomorrow night.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks for Clair & Krystin
-Emp Day Off Clair
-Emp Day Off Lindsey & Kelly
-Customer Kome Bucks
-Server Misring 2 Texas Surf n Turf
-Owner Comp Kayo & Take'
-Recovery Comp for receiving raw chicken.
R&M needs:
-I tried to adjust the soft serve temp throughout the night trying to get it a little firmer. I had it almost all the way up by the end of the night. It was better, but still softer than normal. The mix is so thick that the floater on it's own can't rise in it. I think we probably need to tweak the recipe a little.
86'd items/ need more:
Wednesday, December 14, 2016
Wednesday PM 12/14/16
Written By: Dusten
LY Dinner Sales:5541
Projected Sales :5452
TY Dinner Sales:5069
+/- :$383 short of PS and under LY by 9%
Dinner Covers: 169
Avg PPA: 29.99
Weather: chilly 50's
Special events?: Not that I'm aware of
Who worked: Liam, John, Kelly, Lindsey, Mandy Cl, Brennan Sa, Taylor FR, Melisa H, Tori training Leigh at H
Flow of Business, Cuts and Ticket Times: Tonight went eerily smooth. No customer complaints, no long ticket times, no misrings. Aside from a couple of dropped glasses no problems. Considering how many new people we had to certain positions I was preparing myself for the worst. We went on a wait a little later, probably around 7:30 and stayed on wait until nearly 9pm. I cut Liam, John and Melisa at that point. I cut Kelly at 9:20 but her party kept her here until 10:30 nearly.
Specials:Aji sashimi
3 Staff members that stood out (why/how):Hard to find a standout when everything went smoothly. Kelly killed it in sales in the party room and managed her time very well.
I advised John to not get caught up in conversation not pertaining to work on his first dinner shift and he did very well. He changed the hot sake without any spilling.
Brennan seems to have a good work ethic and is sharp. I showed him how to set up the heaters and he went to break them down at the end of the night without any prompting. He even put the keys back in the proper spot.
Any VIP's in? Rachel and Carlos, Adi and a friend. Krystal who owns Crave Chocolate with her business partner, Chelsea
Comps& Void Detail: $15 customer bucks. $6 customer bucks to cover 2 katsuo nigiri I sent to Krystal. Employee day off for Chelsea. Training meal for Leigh and Tori
R&M needs:
86'd items/ need more:We definitely need to get more pint glasses if we haven't ordered some already.
Takoyaki and okonomiyaki,
Toro nigiri/ sashimi
LY Dinner Sales:5541
Projected Sales :5452
TY Dinner Sales:5069
+/- :$383 short of PS and under LY by 9%
Dinner Covers: 169
Avg PPA: 29.99
Weather: chilly 50's
Special events?: Not that I'm aware of
Who worked: Liam, John, Kelly, Lindsey, Mandy Cl, Brennan Sa, Taylor FR, Melisa H, Tori training Leigh at H
Flow of Business, Cuts and Ticket Times: Tonight went eerily smooth. No customer complaints, no long ticket times, no misrings. Aside from a couple of dropped glasses no problems. Considering how many new people we had to certain positions I was preparing myself for the worst. We went on a wait a little later, probably around 7:30 and stayed on wait until nearly 9pm. I cut Liam, John and Melisa at that point. I cut Kelly at 9:20 but her party kept her here until 10:30 nearly.
Specials:Aji sashimi
3 Staff members that stood out (why/how):Hard to find a standout when everything went smoothly. Kelly killed it in sales in the party room and managed her time very well.
I advised John to not get caught up in conversation not pertaining to work on his first dinner shift and he did very well. He changed the hot sake without any spilling.
Brennan seems to have a good work ethic and is sharp. I showed him how to set up the heaters and he went to break them down at the end of the night without any prompting. He even put the keys back in the proper spot.
Any VIP's in? Rachel and Carlos, Adi and a friend. Krystal who owns Crave Chocolate with her business partner, Chelsea
Comps& Void Detail: $15 customer bucks. $6 customer bucks to cover 2 katsuo nigiri I sent to Krystal. Employee day off for Chelsea. Training meal for Leigh and Tori
R&M needs:
86'd items/ need more:We definitely need to get more pint glasses if we haven't ordered some already.
Takoyaki and okonomiyaki,
Toro nigiri/ sashimi
Wednesday AM Recap 12/14/16
Written By: Leary
LY Lunch Sales: 1457
Projected Sales : 1634 (+865)
TY Lunch Sales: 2,499
+/- : +1042, +72%
Lunch Covers: 133
Avg PPA: 18.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.72%
Weather: Cold and cloudy
Special events?:
Who worked:
Sayo, Liam, Alex, Johnny Cl, Tori H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a really busy weekday lunch. Steady flow from the start. We pretty much filled up at noon. We had a 12-top sat at the same time the sushi bar filled up. Had a small wait throughout most the shift. Came off the wait and had a few tables open up at 140, and went 2 on. Overall everything went pretty smoothly. Everyone had to hustle to keep up, but very few mistakes. Ticket times were really good.
I had one table ask to speak to me at 215. It was an older lady that had a serious issue with our incomplete party policy. She said Tori was extremely rude (that's a first), and let me know that our policy makes no sense. I tried to explain it why we have the policy, and that Tori was just doing what we ask of her. She kept talking over me, interrupting me, and finished with a very accusatory, "so you think it's ok the way she treated me". I'm usually pretty good at explaining our policies to frustrated guests, but I realized it was a losing battle with this. I apologized for her experience at the host stand (again), and said I would follow up with Tori about her approach. I asked how the food and service were, and she had nothing but nice things to say. I thanked her, let her know I appreciated the feedback, and said we're always looking at ways to improve operations. She seemed pretty unsatisfied with my overall response.
Specials:
3 Staff members that stood out (why/how):
-Hiroe slept through her alarm today, and didn't call in until over an hour into her shift. I had already called and begged John to come in at that point. It definitely added to a hectic start to the shift, but everything was ok in the end. I told her would have to write for the no-show.
-Johnny was pretty busy, and overwhelmed when the big top sat. Although he fell back into his habit of being a bit snippy, he was extremely organized in the way he asked for help. His organization allowed me to get him back on track easily, and he didn't make any mistakes.
-Pauline seem to do a pretty solid job on the Ramen station today. The overall organization of the kitchen was on-point today.
Any VIP's in?
Comps& Void Detail:
-DNL on a Aburi Aji, the lady at S1 took a tiny bite, and sent it back. She was expecting something different.
-Owner comp for the donation tray.
R&M needs:
-The soft serve machine needs to be adjusted for the eggnog. It's a little too soft and can't stand up on a cone. I was going to try and adjust it, but our flat-head screwdriver is missing. I'll bring one from home and try to adjust it tomorrow morning. For now I'm having severs only serve it in a bowl.
86'd items/ need more:
LY Lunch Sales: 1457
Projected Sales : 1634 (+865)
TY Lunch Sales: 2,499
+/- : +1042, +72%
Lunch Covers: 133
Avg PPA: 18.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.72%
Weather: Cold and cloudy
Special events?:
Who worked:
Sayo, Liam, Alex, Johnny Cl, Tori H, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a really busy weekday lunch. Steady flow from the start. We pretty much filled up at noon. We had a 12-top sat at the same time the sushi bar filled up. Had a small wait throughout most the shift. Came off the wait and had a few tables open up at 140, and went 2 on. Overall everything went pretty smoothly. Everyone had to hustle to keep up, but very few mistakes. Ticket times were really good.
I had one table ask to speak to me at 215. It was an older lady that had a serious issue with our incomplete party policy. She said Tori was extremely rude (that's a first), and let me know that our policy makes no sense. I tried to explain it why we have the policy, and that Tori was just doing what we ask of her. She kept talking over me, interrupting me, and finished with a very accusatory, "so you think it's ok the way she treated me". I'm usually pretty good at explaining our policies to frustrated guests, but I realized it was a losing battle with this. I apologized for her experience at the host stand (again), and said I would follow up with Tori about her approach. I asked how the food and service were, and she had nothing but nice things to say. I thanked her, let her know I appreciated the feedback, and said we're always looking at ways to improve operations. She seemed pretty unsatisfied with my overall response.
Specials:
3 Staff members that stood out (why/how):
-Hiroe slept through her alarm today, and didn't call in until over an hour into her shift. I had already called and begged John to come in at that point. It definitely added to a hectic start to the shift, but everything was ok in the end. I told her would have to write for the no-show.
-Johnny was pretty busy, and overwhelmed when the big top sat. Although he fell back into his habit of being a bit snippy, he was extremely organized in the way he asked for help. His organization allowed me to get him back on track easily, and he didn't make any mistakes.
-Pauline seem to do a pretty solid job on the Ramen station today. The overall organization of the kitchen was on-point today.
Any VIP's in?
Comps& Void Detail:
-DNL on a Aburi Aji, the lady at S1 took a tiny bite, and sent it back. She was expecting something different.
-Owner comp for the donation tray.
R&M needs:
-The soft serve machine needs to be adjusted for the eggnog. It's a little too soft and can't stand up on a cone. I was going to try and adjust it, but our flat-head screwdriver is missing. I'll bring one from home and try to adjust it tomorrow morning. For now I'm having severs only serve it in a bowl.
86'd items/ need more:
Tuesday, December 13, 2016
Tuesday PM Recap 12/13/16
Written By: Leary
LY Dinner Sales: 4429
Projected Sales : 4752 (+137)
TY Dinner Sales: 4889
+/- : +460, +10
Dinner Covers: 187
Avg PPA: 26.14
Weather: Warm and sunny at first, chilly when the sun went down.
Special events?:
Who worked:
Kelly, Ruthy, Mandy, Lindsey, Clair Cl, Chelsea & Pat H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
It was steady flow of tables from the beginning. Filled up and went on a wait by 630. Hit a 45 minute wait by 7, and came off the wait around 845. Cut the first host at 830, and 2 on at 850. Had a few tables come in the last hour, but didn't get a late pop. No controllable comps, and no customer issues. Ticket times were solid. Smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rachel & Carlos
-Dylan
-Some Contigo catering folks.
Comps& Void Detail:
-2 Birthday Comps
-Emp Day Off for Dylan from Daruma
-FNF 1 Fire Eagle
-1 Customer Kome Bucks Comp
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4429
Projected Sales : 4752 (+137)
TY Dinner Sales: 4889
+/- : +460, +10
Dinner Covers: 187
Avg PPA: 26.14
Weather: Warm and sunny at first, chilly when the sun went down.
Special events?:
Who worked:
Kelly, Ruthy, Mandy, Lindsey, Clair Cl, Chelsea & Pat H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
It was steady flow of tables from the beginning. Filled up and went on a wait by 630. Hit a 45 minute wait by 7, and came off the wait around 845. Cut the first host at 830, and 2 on at 850. Had a few tables come in the last hour, but didn't get a late pop. No controllable comps, and no customer issues. Ticket times were solid. Smooth shift overall.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Rachel & Carlos
-Dylan
-Some Contigo catering folks.
Comps& Void Detail:
-2 Birthday Comps
-Emp Day Off for Dylan from Daruma
-FNF 1 Fire Eagle
-1 Customer Kome Bucks Comp
R&M needs:
86'd items/ need more:
Tuesday AM 12.13.16
Written By: Elizabeth
LY Lunch Sales: $1981
Projected Sales : $2116
TY Lunch Sales: $2331
+/- : +18% LY and +$215 PS
Lunch Covers:135
Avg PPA: $17.27
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 8.5%
Weather: ummm Spring is here? Sunny and in the 70s
Special events?:Less than one week to buy me a birthday present...
Who worked:
Alex, Kelly, Sayo, Johnny CL. Melisa Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid lunch. Started off good, then we got hit with some large parties around noon. Had a walk in 8 top that was incomplete for about 15 minutes, then when everyone was here we were full. They were getting antsy, some had to get back to work, so I told them I could seat half of them at separate tables while we waited for the last table to get up. I sat 2 at B6 and 2 at B8, waiting for B7 to get up, since they had just paid. The guys sat for a little longer than I thought they would be finally they got up. The weirdest thing happened- the only guy in the 8 top of nurse ladies, got up off the bench and as the guys from B7 were exiting, he walked up to one of the guys, I thought he knew them, he was so close I thought he was going to hug him, but then he just stood there and made the guy from B7 go around him. It was the strangest thing. I reminded the guy that I had to clean the table first, but man he must have been hangry.
Had another 10 top walk in around 1:15 and a steady flow of tables in right up until 2pm. I only cut kelly around 1 because she was a double. Solid for a Tuesday though.
3 Staff members that stood out (why/how):
-Alex can be exhausting sometimes. He has a lot of ideas, and I'm happy to hear them, but there are other times he needs to quiet down. I think it's starting to get to some of the staff members too,which may not be good, considering we want him to be a leader and coach to them. Just something to keep an eye on for now.
-Kelly was in a super positive mood and was on her game today. She did great. Just worth noting.
Any VIP's in?
The Tomlinsons
Comps& Void Detail:
DNL for a katsu don. The guy said it just wasn't for him.
R&M needs:
BEK came out to clean the lines. They are coming back in a few days to change out one of the line that has some buildup in it.
86'd items/ need more:
LY Lunch Sales: $1981
Projected Sales : $2116
TY Lunch Sales: $2331
+/- : +18% LY and +$215 PS
Lunch Covers:135
Avg PPA: $17.27
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 8.5%
Weather: ummm Spring is here? Sunny and in the 70s
Special events?:Less than one week to buy me a birthday present...
Who worked:
Alex, Kelly, Sayo, Johnny CL. Melisa Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Solid lunch. Started off good, then we got hit with some large parties around noon. Had a walk in 8 top that was incomplete for about 15 minutes, then when everyone was here we were full. They were getting antsy, some had to get back to work, so I told them I could seat half of them at separate tables while we waited for the last table to get up. I sat 2 at B6 and 2 at B8, waiting for B7 to get up, since they had just paid. The guys sat for a little longer than I thought they would be finally they got up. The weirdest thing happened- the only guy in the 8 top of nurse ladies, got up off the bench and as the guys from B7 were exiting, he walked up to one of the guys, I thought he knew them, he was so close I thought he was going to hug him, but then he just stood there and made the guy from B7 go around him. It was the strangest thing. I reminded the guy that I had to clean the table first, but man he must have been hangry.
Had another 10 top walk in around 1:15 and a steady flow of tables in right up until 2pm. I only cut kelly around 1 because she was a double. Solid for a Tuesday though.
3 Staff members that stood out (why/how):
-Alex can be exhausting sometimes. He has a lot of ideas, and I'm happy to hear them, but there are other times he needs to quiet down. I think it's starting to get to some of the staff members too,which may not be good, considering we want him to be a leader and coach to them. Just something to keep an eye on for now.
-Kelly was in a super positive mood and was on her game today. She did great. Just worth noting.
Any VIP's in?
The Tomlinsons
Comps& Void Detail:
DNL for a katsu don. The guy said it just wasn't for him.
R&M needs:
BEK came out to clean the lines. They are coming back in a few days to change out one of the line that has some buildup in it.
86'd items/ need more:
Monday, December 12, 2016
Monday 12.12.16
Written By: Elizabeth
LY Lunch Sales:$2413
Projected Sales : $1843
TY Lunch Sales:$1450
+/- : -40% LY and -$393 PS
Lunch Covers: 89
Avg PPA: $16.29
LY Dinner Sales: $4628
Projected Sales : $4891
TY Dinner Sales: $4332
+/- : -6% LY and -$559 PS
Dinner Covers: 184
Avg PPA: $26.41
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:13.81%
Weather: Sunny and warming up. High 60s
Special events?: Exactly ONE WEEK until my birthday.
Who worked:
Lunch: Alex, Kelly, John, Johnny CL. Gabe SA, Taylor FR, Junko hosted.
Junko's last day :( Gabe's too :)
Dinner: Kelly, Sayo, Mandy TR Liam, Grace, Clair CL. Taylor SA, Chelsea Host, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch was slow and never picked up. I haven't seen it this slow for a lunch shift in a long time. Cut Kelly at 12:45, went 2 on at 1:15.
Dinner was more of the same. Steady but slow. All of the tables were gone by 10:02. We went on short spurts of a wait here and there, but mainly just one in one out sort of thing. I cut Kelly at 8:35, went 3 on at 9, and 2 on at 9:25. The night slowed to a close.
A8 found a long hair in their Philly roll. It was a pretty long and it definitely wasn't hers. Being that we had 3 long haired fellows at the sushi bar tonight (Kazu, Lee & Spencer) I am assuming it was one of theirs, maybe lingering on their jacket and then somehow fell into the roll. The girl was cool about it, I comp'd both rolls, but it was pretty gross
Specials:
none
I made a one time exception and told Mandy she could buy a bottle of wine for Krystin's party tonight. She really wanted to bring the Carignan, and while they sell it at Central Market, she didn't have a way of getting there. I told her it was a one time exception. Since we don't have an open wine button she just rang in one glass. So account for that Dusten.
3 Staff members that stood out (why/how):
-Gabe let out his final protest today before walking out. It all started when he asked me if he could basically get a tsukemono for free, since his teishoku already comes with rice & soup, which are free of charge for employees. I told him No. For another employee, maybe I would be nice and comp it if they wanted it that much. But I said No. He ordered it anyway. I confronted him about it and he said the he asked Scott and Scott said yes. I about lost it. Since he started arguing with me about it, I pulled him into the office and gave him an earful about undermining me and essentially exhibiting insubordination. And using the whole "mom said no but dad said yes" sort of thing. He eventually said that he was done, and took his apron off, clocked out and will not be returning.
-Alex is a ball of energy and ideas on Mondays. Since it's the start of his workweek he is energetic and talkative! But he lead pre-shift this morning talking about Motinai, and it was great!
Any VIP's in?
Lunch:
Dusten & Grace. I bought their lunch because...puppy
Bob, one of the owners of the ELM group
Dinner:
My friend Justin
Comps& Void Detail:
FNF for Dusten
FNF for 2 pieces to Bob
FNF for Justin
Kitchen Error for Hair in the Rolls
Training meals for Liam and Mandy
R&M needs:
2 bulbs for Kitchen back door.
86'd items/ need more:
LY Lunch Sales:$2413
Projected Sales : $1843
TY Lunch Sales:$1450
+/- : -40% LY and -$393 PS
Lunch Covers: 89
Avg PPA: $16.29
LY Dinner Sales: $4628
Projected Sales : $4891
TY Dinner Sales: $4332
+/- : -6% LY and -$559 PS
Dinner Covers: 184
Avg PPA: $26.41
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:13.81%
Weather: Sunny and warming up. High 60s
Special events?: Exactly ONE WEEK until my birthday.
Who worked:
Lunch: Alex, Kelly, John, Johnny CL. Gabe SA, Taylor FR, Junko hosted.
Junko's last day :( Gabe's too :)
Dinner: Kelly, Sayo, Mandy TR Liam, Grace, Clair CL. Taylor SA, Chelsea Host, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Lunch was slow and never picked up. I haven't seen it this slow for a lunch shift in a long time. Cut Kelly at 12:45, went 2 on at 1:15.
Dinner was more of the same. Steady but slow. All of the tables were gone by 10:02. We went on short spurts of a wait here and there, but mainly just one in one out sort of thing. I cut Kelly at 8:35, went 3 on at 9, and 2 on at 9:25. The night slowed to a close.
A8 found a long hair in their Philly roll. It was a pretty long and it definitely wasn't hers. Being that we had 3 long haired fellows at the sushi bar tonight (Kazu, Lee & Spencer) I am assuming it was one of theirs, maybe lingering on their jacket and then somehow fell into the roll. The girl was cool about it, I comp'd both rolls, but it was pretty gross
Specials:
none
I made a one time exception and told Mandy she could buy a bottle of wine for Krystin's party tonight. She really wanted to bring the Carignan, and while they sell it at Central Market, she didn't have a way of getting there. I told her it was a one time exception. Since we don't have an open wine button she just rang in one glass. So account for that Dusten.
3 Staff members that stood out (why/how):
-Gabe let out his final protest today before walking out. It all started when he asked me if he could basically get a tsukemono for free, since his teishoku already comes with rice & soup, which are free of charge for employees. I told him No. For another employee, maybe I would be nice and comp it if they wanted it that much. But I said No. He ordered it anyway. I confronted him about it and he said the he asked Scott and Scott said yes. I about lost it. Since he started arguing with me about it, I pulled him into the office and gave him an earful about undermining me and essentially exhibiting insubordination. And using the whole "mom said no but dad said yes" sort of thing. He eventually said that he was done, and took his apron off, clocked out and will not be returning.
-Alex is a ball of energy and ideas on Mondays. Since it's the start of his workweek he is energetic and talkative! But he lead pre-shift this morning talking about Motinai, and it was great!
Any VIP's in?
Lunch:
Dusten & Grace. I bought their lunch because...puppy
Bob, one of the owners of the ELM group
Dinner:
My friend Justin
Comps& Void Detail:
FNF for Dusten
FNF for 2 pieces to Bob
FNF for Justin
Kitchen Error for Hair in the Rolls
Training meals for Liam and Mandy
R&M needs:
2 bulbs for Kitchen back door.
86'd items/ need more:
Sunday, December 11, 2016
Sunday PM 12/11/16 recap
Written By: Dusten
LY Dinner Sales: 5177
Projected Sales : 5626
TY Dinner Sales: 5093
+/- : 2% under LY and short of PS by $533
Dinner Covers: 191
Avg PPA:26.66
Weather: cool and damp- 60's
Special events?: National Noodle Ring Day... like Spaghetti O's. Didn't know that was a thing.
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, John Cktl, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady all night. We we on wait at 6:15pm and stayed on until 8:40pm. I cut John, Krystin and Cindy then. Grace at 9:15. No ticket time issues.
Specials: aburi hama-toro box sushi
3 Staff members that stood out (why/how): Gabe was Gabe. A better leaner than cleaner. A snail's pace with a snapping turtle's disposition. It took him nearly 2 minutes to bus and re-set a prebussed 2 top table. He sloppily cleaned off another spot at the sushi bar and got defensive about having to go back and fixing it. I cut him as soon as I could.
-Grace had a bad attitude tonight as things got busy. She was upset that neither her friend's nor mine weren't sat in her section. They didn't ask to be and Tori is a capable host, not clairvoyant. She was busy, and at least when I am managing, she can get pretty huffy when she is weeded. So much so that even Marshall made a comment to me about it as I was sorting dishes.
-Krystin and Clair both won the contests tonight. Krystin for helping Tori, Hiroe, Gabe, the sushi bar... pretty much everyone. Clair won the sales contest on the special. She sold six.
-Hector clocked in under the wrong job code this morning. I'm not sure how to fix that. I tried.
Any VIP's in? Andrew Tyler and their Gym Bros.,
-A girl that worked here briefly- she was a server that hurt her foot then came back as support staff and then quit. Forgot her name.
-A friend of Grace's came in for his Bday.
-Friends of mine, Ben from NYC, Allyson (She DJ's at the Grand on Sunday nights now) Rose that cuts my hair and Mike of Crazy Ricky's Dawg House fame.
-Toshi's Real Estate Broker- Tori told me they were very rude to her, but they were all peaches and ice cream with Toshi. I know I can't really influence any of it, but if we as a staff are supposed to provide an experience to all guests as we would our grandmothers, those people we know and look out for, especially the VIP we may send something to or comp something for- they ought to treat every member of our staff the same as they would Take and Kayo. We all represent them when we are here at Kome. In a perfect world I suppose.
Comps& Void Detail: voided two specials- we'd sold out.
Bday dessert for Grace's friend.
FNF for Ben, Allyson, Rose and Mike.
Customer Kome bucks, Grace redeemed some Employee Kome bucks
Employee day off for Andrew
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5177
Projected Sales : 5626
TY Dinner Sales: 5093
+/- : 2% under LY and short of PS by $533
Dinner Covers: 191
Avg PPA:26.66
Weather: cool and damp- 60's
Special events?: National Noodle Ring Day... like Spaghetti O's. Didn't know that was a thing.
Who worked: Krystin, Cindy, Grace, Ruthy, Clair CL, John Cktl, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty steady all night. We we on wait at 6:15pm and stayed on until 8:40pm. I cut John, Krystin and Cindy then. Grace at 9:15. No ticket time issues.
Specials: aburi hama-toro box sushi
3 Staff members that stood out (why/how): Gabe was Gabe. A better leaner than cleaner. A snail's pace with a snapping turtle's disposition. It took him nearly 2 minutes to bus and re-set a prebussed 2 top table. He sloppily cleaned off another spot at the sushi bar and got defensive about having to go back and fixing it. I cut him as soon as I could.
-Grace had a bad attitude tonight as things got busy. She was upset that neither her friend's nor mine weren't sat in her section. They didn't ask to be and Tori is a capable host, not clairvoyant. She was busy, and at least when I am managing, she can get pretty huffy when she is weeded. So much so that even Marshall made a comment to me about it as I was sorting dishes.
-Krystin and Clair both won the contests tonight. Krystin for helping Tori, Hiroe, Gabe, the sushi bar... pretty much everyone. Clair won the sales contest on the special. She sold six.
-Hector clocked in under the wrong job code this morning. I'm not sure how to fix that. I tried.
Any VIP's in? Andrew Tyler and their Gym Bros.,
-A girl that worked here briefly- she was a server that hurt her foot then came back as support staff and then quit. Forgot her name.
-A friend of Grace's came in for his Bday.
-Friends of mine, Ben from NYC, Allyson (She DJ's at the Grand on Sunday nights now) Rose that cuts my hair and Mike of Crazy Ricky's Dawg House fame.
-Toshi's Real Estate Broker- Tori told me they were very rude to her, but they were all peaches and ice cream with Toshi. I know I can't really influence any of it, but if we as a staff are supposed to provide an experience to all guests as we would our grandmothers, those people we know and look out for, especially the VIP we may send something to or comp something for- they ought to treat every member of our staff the same as they would Take and Kayo. We all represent them when we are here at Kome. In a perfect world I suppose.
Comps& Void Detail: voided two specials- we'd sold out.
Bday dessert for Grace's friend.
FNF for Ben, Allyson, Rose and Mike.
Customer Kome bucks, Grace redeemed some Employee Kome bucks
Employee day off for Andrew
R&M needs:
86'd items/ need more:
Sunday AM 12.11.16
Written By: Elizabeth
LY Lunch Sales: $2916
Projected Sales : $2976
TY Lunch Sales: $2912
+/- : 0% LY and -$64 PS
Lunch Covers: 160
Avg PPA: $18.20
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.84%
Weather: Overcast and drizzly. Warming up though.
Who worked:
John, Renee, Krystin, Mandy CL. Tori Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started slow, and the whole day was a bit sleepy. Went on a short wait around 12:45, but it didn't last long. The afternoon remained steady. Had a 25 minute Unagi Maki at one point, and also a takoyaki that was intended to hit the table before their entrees but Daniel missed the ticket so it came out after the fact. Both tables were understanding, which didn't result in a comp.
3 Staff members that stood out (why/how):
-John was off his game today and it was very noticeable. He missed A5 getting sat, somehow, then ran his own food to the wrong table. Then was making ice cream cones and knocked two of them over, resulting in trash. I talked with Dusten and Mandy about how they felt his attitude on the floor was. He was exhibiting some Diva behavior earlier in the week, but today sort of kicked him in the ass and reminded him that he still has some things to figure out.
-Renee was in a sour mood today. Mandy said it was palpable by her and really threw a kink in her mood as well.
Any VIP's in?
Old John
Rachel & Carlos
Dana (GM Chicon)& husband
Rob
Comps& Void Detail:
Bday desserts galore lately
FNF for Dana
I comp'd Robs lunch. He was in mourning for a friend of his who passed away this morning.
R&M needs:
I'm getting more of that spray that expands, just in case any more holes pop up. Currently there is a hole in the ladies room that Dusten and I plugged with a plastic bag and tape, that needs a more permanent fix
86'd items/ need more:
LY Lunch Sales: $2916
Projected Sales : $2976
TY Lunch Sales: $2912
+/- : 0% LY and -$64 PS
Lunch Covers: 160
Avg PPA: $18.20
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.84%
Weather: Overcast and drizzly. Warming up though.
Who worked:
John, Renee, Krystin, Mandy CL. Tori Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Started slow, and the whole day was a bit sleepy. Went on a short wait around 12:45, but it didn't last long. The afternoon remained steady. Had a 25 minute Unagi Maki at one point, and also a takoyaki that was intended to hit the table before their entrees but Daniel missed the ticket so it came out after the fact. Both tables were understanding, which didn't result in a comp.
3 Staff members that stood out (why/how):
-John was off his game today and it was very noticeable. He missed A5 getting sat, somehow, then ran his own food to the wrong table. Then was making ice cream cones and knocked two of them over, resulting in trash. I talked with Dusten and Mandy about how they felt his attitude on the floor was. He was exhibiting some Diva behavior earlier in the week, but today sort of kicked him in the ass and reminded him that he still has some things to figure out.
-Renee was in a sour mood today. Mandy said it was palpable by her and really threw a kink in her mood as well.
Any VIP's in?
Old John
Rachel & Carlos
Dana (GM Chicon)& husband
Rob
Comps& Void Detail:
Bday desserts galore lately
FNF for Dana
I comp'd Robs lunch. He was in mourning for a friend of his who passed away this morning.
R&M needs:
I'm getting more of that spray that expands, just in case any more holes pop up. Currently there is a hole in the ladies room that Dusten and I plugged with a plastic bag and tape, that needs a more permanent fix
86'd items/ need more:
Saturday, December 10, 2016
Saturday PM 12.10.16
Written By: Elizabeth
LY Dinner Sales: $7011
Projected Sales : $7105
TY Dinner Sales: $6611
+/- : -6% LY and -$494 PS
Dinner Covers: 248
Avg PPA: $26.66 eww.
Weather: Cold and it started misting around 6pm.
Special events?:
none
Who worked:
Ruthy, Renee, Krystin, Clair, Dusten CL. Tori CT, Alina Host, John SA, Hiroe FR.
Maegan
Flow of Business, Cuts and Ticket Times:
Started busy and on a wait by 5:45. Lots of college kids coming in all around the same time, and calling about the wait. It was weird. We got a later pop of college kids too, some with lap tops. Must be finals.
Between 6pm and 7pm it was intense. We had a packed lobby and the wait climbed to one hour very quickly. We started paging people and calling names, but weren't having any luck. I stayed on top of the ipad while Alina ran the waitlist. We had 25 covers no show/cancel. I stayed on top of the 5 minute rule, and also in communication with the guest regarding a one minute "please respond cancel if you wish to release your table", which always got a response. So that helped. But because we had about 4 tables cancel/no show at one time, I ended up grossly overquoting people. In the end, we were off the wait by 8:30. It slowed down. I cut Krystin at 9:15, and Renee at 9:30 and we went 2 on at 10pm. Only about 5 more tables came in after that. I asked Dusten at 10:25 if he wanted to go one on, and he was a little unsure about it. But only one more table came in after that.
Had the 5:30 reso come in late (5:45) and we let them know there was another Reso at 7pm, but they still didn't leave until 7:10pm. The 7 pm reservation came in on time but told me that one had just cancelled. Tori told them we would put them in the dining room but I told them I would make a one time exception since we were slow and didn't have any large parties waiting, that I would seat them in the room anyway. They were incomplete until around 7:25 when we were able to seat them. I went in the room at 8:45 to give the host a kind reminder that we have another reservation after them at 9pm./ They already had all of their food and seemed okay. But by 9:05 they were all paid out, with no dishes, just sitting and chatting. I didn't want to kick them out so I gave them a few more minutes. They left about 2 minutes later and we got the 9pm party down by 9:10. It was still frustrating, however, that all of the parties were late and all made each other late in affect.
Specials:
Whole Aji. Put a contest on it to sell us out of it tonight and the staff did it! I told them if they did I would buy everyone a drink.
3 Staff members that stood out (why/how):
-I asked Tori about server training and she said she's interested in either that, or a weekend key hourly manager. So that's something for us to keep in mind...
-Alina did a great job solo tonight. I helped out during the peak hour but she handled it after that.
-Maegan text me at 5:35, 5 minutes after her scheduled shift started, that she was trying to cover the shift she just picked up yesterday, but couldn't cover it and couldn't make it in. I was even hesitant to approve the shift swap with her recent no show incident, but thought that since she worked last night and her and Melisa probably talked about it, she would show up. I did not feel bad letting her know that she no longer had a job. She also realized it was probably her last strike.
Any VIP's in?
Susan Crossword Couple. Forgetting his name for some reason.
Chelsea
Brennan and his girlfriend
Comps& Void Detail:
Kit Error for a 25 minute fish and chips. Fry got hit hard and it just got lost in the shuffle. The woman was understanding but
R&M needs:
One thing I noticed, with the new, nice, cameras installed, is that the light that is over our front door really impedes our view should we ever need to see someone getting into the building. Just a note.
Need to make sure we are getting the daily duties done. Saturday AM duty is to wipe down the shelves of the service station.
86'd items/ need more:
Sake Toro
On a side note, if anyone wants a good laugh, here's a great reason to have a camera in the office: To catch all of the dumb shit I do:
LY Dinner Sales: $7011
Projected Sales : $7105
TY Dinner Sales: $6611
+/- : -6% LY and -$494 PS
Dinner Covers: 248
Avg PPA: $26.66 eww.
Weather: Cold and it started misting around 6pm.
Special events?:
none
Who worked:
Ruthy, Renee, Krystin, Clair, Dusten CL. Tori CT, Alina Host, John SA, Hiroe FR.
Maegan
Flow of Business, Cuts and Ticket Times:
Started busy and on a wait by 5:45. Lots of college kids coming in all around the same time, and calling about the wait. It was weird. We got a later pop of college kids too, some with lap tops. Must be finals.
Between 6pm and 7pm it was intense. We had a packed lobby and the wait climbed to one hour very quickly. We started paging people and calling names, but weren't having any luck. I stayed on top of the ipad while Alina ran the waitlist. We had 25 covers no show/cancel. I stayed on top of the 5 minute rule, and also in communication with the guest regarding a one minute "please respond cancel if you wish to release your table", which always got a response. So that helped. But because we had about 4 tables cancel/no show at one time, I ended up grossly overquoting people. In the end, we were off the wait by 8:30. It slowed down. I cut Krystin at 9:15, and Renee at 9:30 and we went 2 on at 10pm. Only about 5 more tables came in after that. I asked Dusten at 10:25 if he wanted to go one on, and he was a little unsure about it. But only one more table came in after that.
Had the 5:30 reso come in late (5:45) and we let them know there was another Reso at 7pm, but they still didn't leave until 7:10pm. The 7 pm reservation came in on time but told me that one had just cancelled. Tori told them we would put them in the dining room but I told them I would make a one time exception since we were slow and didn't have any large parties waiting, that I would seat them in the room anyway. They were incomplete until around 7:25 when we were able to seat them. I went in the room at 8:45 to give the host a kind reminder that we have another reservation after them at 9pm./ They already had all of their food and seemed okay. But by 9:05 they were all paid out, with no dishes, just sitting and chatting. I didn't want to kick them out so I gave them a few more minutes. They left about 2 minutes later and we got the 9pm party down by 9:10. It was still frustrating, however, that all of the parties were late and all made each other late in affect.
Specials:
Whole Aji. Put a contest on it to sell us out of it tonight and the staff did it! I told them if they did I would buy everyone a drink.
3 Staff members that stood out (why/how):
-I asked Tori about server training and she said she's interested in either that, or a weekend key hourly manager. So that's something for us to keep in mind...
-Alina did a great job solo tonight. I helped out during the peak hour but she handled it after that.
-Maegan text me at 5:35, 5 minutes after her scheduled shift started, that she was trying to cover the shift she just picked up yesterday, but couldn't cover it and couldn't make it in. I was even hesitant to approve the shift swap with her recent no show incident, but thought that since she worked last night and her and Melisa probably talked about it, she would show up. I did not feel bad letting her know that she no longer had a job. She also realized it was probably her last strike.
Any VIP's in?
Susan Crossword Couple. Forgetting his name for some reason.
Chelsea
Brennan and his girlfriend
Comps& Void Detail:
Kit Error for a 25 minute fish and chips. Fry got hit hard and it just got lost in the shuffle. The woman was understanding but
R&M needs:
One thing I noticed, with the new, nice, cameras installed, is that the light that is over our front door really impedes our view should we ever need to see someone getting into the building. Just a note.
Need to make sure we are getting the daily duties done. Saturday AM duty is to wipe down the shelves of the service station.
86'd items/ need more:
Sake Toro
On a side note, if anyone wants a good laugh, here's a great reason to have a camera in the office: To catch all of the dumb shit I do:
Saturday AM Recap 12/10/16
Written By: Leary
LY Lunch Sales: 2865
Projected Sales : 3077 (-155)
TY Lunch Sales: 2922
+/- : +57, +2%
Lunch Covers: 152
Avg PPA: 19.22
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 7.51%
Weather: Cold and Cloudy
Special events?:
Who worked:
Renee, Mandy, Sophia w/ Liam, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch most of the day. Starting filling up by noon, and hit a small wait by 1230. Stayed full with a 15-20 minute wait until about 215. Ticket times were solid. The kitchen did a really good job knocking out tickets, and keeping times low. Everything went pretty smoothly. No customer issues.
Had a table wanting to get an okonomiyaki today. It was during the peak of business, and most of the Kitchen tickets were fry items so I told Renee no. They were pretty sad about it. She did a good job suggesting the Takoyaki instead. I checked with them after they got their food, and they were happy. I gave them a "free okonomiyaki" coupon written on the back of my business card for next time, and their faces light up.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-2Holiday Kome bucks
-Emp Kome Bucks for Renee
-Training meal for Sophia and Liam
R&M needs:
-Ordered a new Microwave for the kitchen. Should be here by Tuesday.
86'd items/ need more:
LY Lunch Sales: 2865
Projected Sales : 3077 (-155)
TY Lunch Sales: 2922
+/- : +57, +2%
Lunch Covers: 152
Avg PPA: 19.22
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 7.51%
Weather: Cold and Cloudy
Special events?:
Who worked:
Renee, Mandy, Sophia w/ Liam, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a good steady lunch most of the day. Starting filling up by noon, and hit a small wait by 1230. Stayed full with a 15-20 minute wait until about 215. Ticket times were solid. The kitchen did a really good job knocking out tickets, and keeping times low. Everything went pretty smoothly. No customer issues.
Had a table wanting to get an okonomiyaki today. It was during the peak of business, and most of the Kitchen tickets were fry items so I told Renee no. They were pretty sad about it. She did a good job suggesting the Takoyaki instead. I checked with them after they got their food, and they were happy. I gave them a "free okonomiyaki" coupon written on the back of my business card for next time, and their faces light up.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-2Holiday Kome bucks
-Emp Kome Bucks for Renee
-Training meal for Sophia and Liam
R&M needs:
-Ordered a new Microwave for the kitchen. Should be here by Tuesday.
86'd items/ need more:
Friday, December 9, 2016
Friday PM Recap 12/9/16
Written By: Leary
LY Dinner Sales: 6462
Projected Sales : 7056 (-1026)
TY Dinner Sales: 6030
+/- : -432, 7%
Dinner Covers: 217
Avg PPA: 27.79
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 12.62%
Weather: Very Chilly
Special events?:
Who worked:
Ruthy, Johnny, Dusten, Lindsey, Krystin Cl, Maegan & Melisa H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday. It slowly filled up, and we hit a wait around 645. We did hit a 45-50 minute wait for a little bit, but we started slowing down by 9, and had several empty tables by 930. I was hoping for a later pop, but it never came. I guess the cold kept everyone indoors. Cut the cocktail and first host at 9. 3 on at 930, and 2 on at 10. Tickets times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Krystin did a good job as the closer.
Any VIP's in?
Neil
Comps& Void Detail:
-Owner comp for a dessert that Take' bought for S1
-EMP Day off for Kelly (Here for Julie's Bday)
R&M needs:
-Cameras are up and running. The image quality is pretty fantastic.
86'd items/ need more:
LY Dinner Sales: 6462
Projected Sales : 7056 (-1026)
TY Dinner Sales: 6030
+/- : -432, 7%
Dinner Covers: 217
Avg PPA: 27.79
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 12.62%
Weather: Very Chilly
Special events?:
Who worked:
Ruthy, Johnny, Dusten, Lindsey, Krystin Cl, Maegan & Melisa H, John SA, Taylor FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Really slow for a Friday. It slowly filled up, and we hit a wait around 645. We did hit a 45-50 minute wait for a little bit, but we started slowing down by 9, and had several empty tables by 930. I was hoping for a later pop, but it never came. I guess the cold kept everyone indoors. Cut the cocktail and first host at 9. 3 on at 930, and 2 on at 10. Tickets times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Krystin did a good job as the closer.
Any VIP's in?
Neil
Comps& Void Detail:
-Owner comp for a dessert that Take' bought for S1
-EMP Day off for Kelly (Here for Julie's Bday)
R&M needs:
-Cameras are up and running. The image quality is pretty fantastic.
86'd items/ need more:
Friday AM 12.9.16
Written By: Elizabeth
LY Lunch Sales:$2475
Projected Sales : $2700
TY Lunch Sales: $2741
+/- : +11% LY and +$41 PS
Lunch Covers: 150
Avg PPA: $18.27
The camera install guys have been in the office all afternoon and morning, so I haven't had a chance to run these reports.
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: chilly but the sun was out today.
Special events?: weekend.
Who worked:
Alex, Kelly, Sayo, Clair CL. John FR, Brennan SA, Tori Host
Flow of Business, Cuts and Ticket Times:
Slow start, picked up abruptly at 11:45 and we were on a wait. Sushi bar was getting hit hard today, instead of Ramen as we anticipated. Stayed on the wait until 1:50. At one point we did come off the wait very briefly, but back on right away. Everyone was moving and helping each other out. At 1:30 we had about 6 tables on the waitlist, and about 6 tables got up all within minutes of each other, the whole team jumped into action to get the tables bussed and reset so that we could get everyone sat before close. Great teamwork!
Had some long ticket times on the sushi bar, since they were the ones that got the majority of the business today. No guest complaints, but I did buy a guest their sushi lunch because it was a midnight sun, and it didn't print in the kitchen, so it took a while, then when Sayo rang it in she forgot to modify it, so it was wrong when it came out.
Specials: Ran a contest on Ramen/Gyoza pairings. Kelly won. She had 2 plus an udon gyoza which I counted. But not a lot of ramen today, so that made it especially hard.
3 Staff members that stood out (why/how):
Everyone worked as one today. No stand outs. Great job by all.
Any VIP's in?
Kaila, Serendipity
No Negi guy- I need to get his name
Comps& Void Detail:
FNF for Kaila
Clair ran a split payment on the same seat, with different cards. In trying to fix the issue I accidentally deleted one payment. I tried to comp half the check so that it would all go on the one card, but that didn't work. I ended up having to open % the whole check.
R&M needs:
Victor was out and placed 10 new rodent traps out back. He found that they got into some rotted wood on the exterior of the building. So yes, we have rats again. He's working to fix it.
86'd items/ need more:
A guest left a UFCU visa behind. It's in the safe
LY Lunch Sales:$2475
Projected Sales : $2700
TY Lunch Sales: $2741
+/- : +11% LY and +$41 PS
Lunch Covers: 150
Avg PPA: $18.27
The camera install guys have been in the office all afternoon and morning, so I haven't had a chance to run these reports.
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: chilly but the sun was out today.
Special events?: weekend.
Who worked:
Alex, Kelly, Sayo, Clair CL. John FR, Brennan SA, Tori Host
Flow of Business, Cuts and Ticket Times:
Slow start, picked up abruptly at 11:45 and we were on a wait. Sushi bar was getting hit hard today, instead of Ramen as we anticipated. Stayed on the wait until 1:50. At one point we did come off the wait very briefly, but back on right away. Everyone was moving and helping each other out. At 1:30 we had about 6 tables on the waitlist, and about 6 tables got up all within minutes of each other, the whole team jumped into action to get the tables bussed and reset so that we could get everyone sat before close. Great teamwork!
Had some long ticket times on the sushi bar, since they were the ones that got the majority of the business today. No guest complaints, but I did buy a guest their sushi lunch because it was a midnight sun, and it didn't print in the kitchen, so it took a while, then when Sayo rang it in she forgot to modify it, so it was wrong when it came out.
Specials: Ran a contest on Ramen/Gyoza pairings. Kelly won. She had 2 plus an udon gyoza which I counted. But not a lot of ramen today, so that made it especially hard.
3 Staff members that stood out (why/how):
Everyone worked as one today. No stand outs. Great job by all.
Any VIP's in?
Kaila, Serendipity
No Negi guy- I need to get his name
Comps& Void Detail:
FNF for Kaila
Clair ran a split payment on the same seat, with different cards. In trying to fix the issue I accidentally deleted one payment. I tried to comp half the check so that it would all go on the one card, but that didn't work. I ended up having to open % the whole check.
R&M needs:
Victor was out and placed 10 new rodent traps out back. He found that they got into some rotted wood on the exterior of the building. So yes, we have rats again. He's working to fix it.
86'd items/ need more:
A guest left a UFCU visa behind. It's in the safe
Thursday AM Recap 12/8/16
Written By: Leary
LY Lunch Sales: 2534
Projected Sales : 2527 (-231)
TY Lunch Sales: 2296
+/- : -238, 9%
Lunch Covers: 130
Avg PPA: 17.66
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.28%
Weather: Cold and cloudy
Special events?:
Who worked:
Renee, Grace, Alex, Johnny Cl, John SA, Taylor FR, Tori H
Flow of Business, Cuts and Ticket Times:
It was a good lunch, and steady. Pretty busy from the start. We never went on a wait, but we stayed pretty much full the whole shift. Tori & John did a good job keeping the flow of tables moving, and everyone eventually found the 4th gear as well. Pretty smooth shift overall. Had a couple of longer tickets, but the tables had apps so they were happy to wait.
Specials:
3 Staff members that stood out (why/how):
-Wrote up Daryl for his second late
Any VIP's in?
Comps& Void Detail:
R&M needs:
Rachel w/ her parents
86'd items/ need more:
LY Lunch Sales: 2534
Projected Sales : 2527 (-231)
TY Lunch Sales: 2296
+/- : -238, 9%
Lunch Covers: 130
Avg PPA: 17.66
Previous Days Labor: 30%
Previous Days Comps: 6%
Controllable Comps: 1.28%
Weather: Cold and cloudy
Special events?:
Who worked:
Renee, Grace, Alex, Johnny Cl, John SA, Taylor FR, Tori H
Flow of Business, Cuts and Ticket Times:
It was a good lunch, and steady. Pretty busy from the start. We never went on a wait, but we stayed pretty much full the whole shift. Tori & John did a good job keeping the flow of tables moving, and everyone eventually found the 4th gear as well. Pretty smooth shift overall. Had a couple of longer tickets, but the tables had apps so they were happy to wait.
Specials:
3 Staff members that stood out (why/how):
-Wrote up Daryl for his second late
Any VIP's in?
Comps& Void Detail:
R&M needs:
Rachel w/ her parents
86'd items/ need more:
Thursday, December 8, 2016
Thurs PM 12.8.16
Written By: Elizabth
LY Dinner Sales:$5734
Projected Sales : $5974
TY Dinner Sales: $4422
+/- : -23% LY and -$1552 PS ouchy ouch
Dinner Covers: 164
Avg PPA: $26.96
Weather: cold cold cooooooold. 40s.
Special events?: Well, it's the 8th...so...only 11 more shopping days until my birthday.
Who worked:
Lindsey, Cindy, Kelly, Krystin, Dusten CL. Tori Host/Cocktailed, Melisa Host, John FR, Patrick SA
Megan did not show up for her shift.
Flow of Business, Cuts and Ticket Times:
Pretty mellow night tonight, but positive attitudes all around. A nice vibe in the place. Goes to show what a positive minded staff can do for a shift.
The night started off slow, we went on a little bit of wait around 6:45 mostly because of incomplete parties, which turned complete once we had finally filled up. We stayed steady and on a short wait until about 8pm. We sat the Reso and the remaining tables and were off the wait. It started to slow down so at 8:30 I cut Lindsey and Kelly. A few minutes later it continued to slow, so I cut down to 2 on. A few tables came in, keeping Dusten and Krystin busy, but by 9:30 it was slow enough that Dusten could take anything else. He had a guy at S9 run him around a little bit, getting items to go, etc. But overall the night slowed to a close.
3 Staff members that stood out (why/how):
-Maegan text Leary at 4:18 that she wasn't going to make it to her shift. This is a theme I have read about far too many times this week. I called her and text her at 4:50 (when I realized we didn't have a host, so that's a fault on my part too). She text me telling me she told Leary she couldn't make it. Leary didn't have his phone on him for a little while and so when he got back to me at 5:05, saying that she just text him at 4:18 stating she couldn't make it in. When I asked her why she said her cramps were really bad. While I can understand this, she failed to follow protocol. I have a write up for her.
- Lots of great teamwork. I really love having Patrick on the floor as an SA- his positive attitude, and willingness to help is great, but overall he gets the flow of service and hustles where he needs to.
-Saw great teamwork from Krystin & Cindy tonight too, helping to bus tables in their downtime.
-Lindsey trained Liam on his first PM shift and he did great, as expected. Lindsey also did a great job training him. In the beginning of the shift, while it was slow, she got a menu out and was quizzing him on the rolls and ingredients, since he said that that was a problem area for him. They also tasted a few sakes at the end of their shift, since during the shift he told her he still wasn't very comfortable with selling those yet.
Any VIP's in?
-a friend of Take's was at A6 with 4 other people
-Beorn was in with a lady friend...
Comps& Void Detail:
Bought Cindy her meal tonight for being all around awesome
Bought Beorn and his date a few things.
Birthday desserts
R&M needs:
a woman went to use the ladies room and came out letting Patrick know there was a rodent in the restroom. I went to look and there is a hole near the corner of the door (that has been there since I started) that had something poking out. I touched it with my foot (knowing what it could possibly be) and sure enough it scurried inside the rest of the wall. Dusten and I put some rat poison in the hole, and sealed it with just some packing tape. We did the same where the toilet pipe goes into the wall. A temporary fix for now. I will put rat traps out before I leave tonight, and the Rodent guy will be out tomorrow. For now, we really need to keep the kitchen clean and all food sealed up. I bought her table 2 pieces of aburi hamachi and all I said was "thanks for sticking around", essentially. I thought, short, sweet and to the point was the best in this situation.
86'd items/ need more:
LY Dinner Sales:$5734
Projected Sales : $5974
TY Dinner Sales: $4422
+/- : -23% LY and -$1552 PS ouchy ouch
Dinner Covers: 164
Avg PPA: $26.96
Weather: cold cold cooooooold. 40s.
Special events?: Well, it's the 8th...so...only 11 more shopping days until my birthday.
Who worked:
Lindsey, Cindy, Kelly, Krystin, Dusten CL. Tori Host/Cocktailed, Melisa Host, John FR, Patrick SA
Megan did not show up for her shift.
Flow of Business, Cuts and Ticket Times:
Pretty mellow night tonight, but positive attitudes all around. A nice vibe in the place. Goes to show what a positive minded staff can do for a shift.
The night started off slow, we went on a little bit of wait around 6:45 mostly because of incomplete parties, which turned complete once we had finally filled up. We stayed steady and on a short wait until about 8pm. We sat the Reso and the remaining tables and were off the wait. It started to slow down so at 8:30 I cut Lindsey and Kelly. A few minutes later it continued to slow, so I cut down to 2 on. A few tables came in, keeping Dusten and Krystin busy, but by 9:30 it was slow enough that Dusten could take anything else. He had a guy at S9 run him around a little bit, getting items to go, etc. But overall the night slowed to a close.
3 Staff members that stood out (why/how):
-Maegan text Leary at 4:18 that she wasn't going to make it to her shift. This is a theme I have read about far too many times this week. I called her and text her at 4:50 (when I realized we didn't have a host, so that's a fault on my part too). She text me telling me she told Leary she couldn't make it. Leary didn't have his phone on him for a little while and so when he got back to me at 5:05, saying that she just text him at 4:18 stating she couldn't make it in. When I asked her why she said her cramps were really bad. While I can understand this, she failed to follow protocol. I have a write up for her.
- Lots of great teamwork. I really love having Patrick on the floor as an SA- his positive attitude, and willingness to help is great, but overall he gets the flow of service and hustles where he needs to.
-Saw great teamwork from Krystin & Cindy tonight too, helping to bus tables in their downtime.
-Lindsey trained Liam on his first PM shift and he did great, as expected. Lindsey also did a great job training him. In the beginning of the shift, while it was slow, she got a menu out and was quizzing him on the rolls and ingredients, since he said that that was a problem area for him. They also tasted a few sakes at the end of their shift, since during the shift he told her he still wasn't very comfortable with selling those yet.
Any VIP's in?
-a friend of Take's was at A6 with 4 other people
-Beorn was in with a lady friend...
Comps& Void Detail:
Bought Cindy her meal tonight for being all around awesome
Bought Beorn and his date a few things.
Birthday desserts
R&M needs:
a woman went to use the ladies room and came out letting Patrick know there was a rodent in the restroom. I went to look and there is a hole near the corner of the door (that has been there since I started) that had something poking out. I touched it with my foot (knowing what it could possibly be) and sure enough it scurried inside the rest of the wall. Dusten and I put some rat poison in the hole, and sealed it with just some packing tape. We did the same where the toilet pipe goes into the wall. A temporary fix for now. I will put rat traps out before I leave tonight, and the Rodent guy will be out tomorrow. For now, we really need to keep the kitchen clean and all food sealed up. I bought her table 2 pieces of aburi hamachi and all I said was "thanks for sticking around", essentially. I thought, short, sweet and to the point was the best in this situation.
86'd items/ need more:
Wednesday, December 7, 2016
Wednesday PM 12/7/16 recap
Written By: Dusten
LY Dinner Sales: 4762
Projected Sales : 5103
TY Dinner Sales: 4665
+/- : 2% short of LY and under PS by $438
Dinner Covers: 177
Avg PPA: 26.36
Weather: 50's, cloudy
Special events?: National Pearl Harbor Remembrance Day (75th)
Who worked: Sayo, Lindsey, Grace, Krystin, Sophia CL, Gabe SA, Taylor FR, PAtrick and Melia hosting.
Flow of Business, Cuts and Ticket Times: fairly slow night. Things stayed pretty quiet until 7pm, with tables trickling in. We went on a wait at about 7:15 and cleared off at 8:45 or so. Had a vegetable tempura that took 25 minutes to go out with two tickets on the rail. Could be that there were a lot of fried item that just went out before that but I don't know. Other than that a fairly smooth night with plenty of campers.
Specials: Had a contest on Aji sashimi to sell at least one. No winners.
3 Staff members that stood out (why/how): Gabe showed up for work. That's about it. He still has the skill level of someone who completed training last week, and the air entitlement of someone who owns stake in the company. I don't know exactly how long he has worked here, but he should know by now not to use a pint glass to scoop ice. I shouldn't have to find him slowly unload a half tray of dishes chatting while Taylor, Krystin and Sayo all bus vacant tables. I feel like I have to walk on egg-shells, just to gently advise him to do the most basic requirements of his position at the least effective pace he could take. Eventually, during the rush, I just asked Patrick ask him to bus vacant tables he casually ignored or didn't notice. I wanted to cut him at 8pm because everyone really did seem to be doing a fine job working around him, but he might not ever show back up and is that really such a bad thing?
-Speaking of Patrick, he is great. He did well cocktailing tonight, asking questions and taking tips and guidance graciously. I showed him how to set up and break down the heaters, to conserve the propane while no one is outside, and to make it a point of service when turning them on for customers. Patrick is actually so nice it made me a bit uncomfortable when I met him. What is wrong with me!
-Sushi bar is awfully quiet about greeting guests if Ichiban isn't around.
Any VIP's in? Old John, The Coopers. Some other faces I recognized but couldn't name.
Comps& Void Detail: A few misrings. One Tonpei that the customer meant Tako-yaki.
R&M needs:
86'd items/ need more: uni, hops and grain
LY Dinner Sales: 4762
Projected Sales : 5103
TY Dinner Sales: 4665
+/- : 2% short of LY and under PS by $438
Dinner Covers: 177
Avg PPA: 26.36
Weather: 50's, cloudy
Special events?: National Pearl Harbor Remembrance Day (75th)
Who worked: Sayo, Lindsey, Grace, Krystin, Sophia CL, Gabe SA, Taylor FR, PAtrick and Melia hosting.
Flow of Business, Cuts and Ticket Times: fairly slow night. Things stayed pretty quiet until 7pm, with tables trickling in. We went on a wait at about 7:15 and cleared off at 8:45 or so. Had a vegetable tempura that took 25 minutes to go out with two tickets on the rail. Could be that there were a lot of fried item that just went out before that but I don't know. Other than that a fairly smooth night with plenty of campers.
Specials: Had a contest on Aji sashimi to sell at least one. No winners.
3 Staff members that stood out (why/how): Gabe showed up for work. That's about it. He still has the skill level of someone who completed training last week, and the air entitlement of someone who owns stake in the company. I don't know exactly how long he has worked here, but he should know by now not to use a pint glass to scoop ice. I shouldn't have to find him slowly unload a half tray of dishes chatting while Taylor, Krystin and Sayo all bus vacant tables. I feel like I have to walk on egg-shells, just to gently advise him to do the most basic requirements of his position at the least effective pace he could take. Eventually, during the rush, I just asked Patrick ask him to bus vacant tables he casually ignored or didn't notice. I wanted to cut him at 8pm because everyone really did seem to be doing a fine job working around him, but he might not ever show back up and is that really such a bad thing?
-Speaking of Patrick, he is great. He did well cocktailing tonight, asking questions and taking tips and guidance graciously. I showed him how to set up and break down the heaters, to conserve the propane while no one is outside, and to make it a point of service when turning them on for customers. Patrick is actually so nice it made me a bit uncomfortable when I met him. What is wrong with me!
-Sushi bar is awfully quiet about greeting guests if Ichiban isn't around.
Any VIP's in? Old John, The Coopers. Some other faces I recognized but couldn't name.
Comps& Void Detail: A few misrings. One Tonpei that the customer meant Tako-yaki.
R&M needs:
86'd items/ need more: uni, hops and grain
Wednesday AM Recap 12/7/16
Written By: Leary
LY Lunch Sales: 1724
Projected Sales : 1870 (-701)
TY Lunch Sales: 1169
+/- : -555, -32%
Lunch Covers: 68
Avg PPA: 17.19
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 3.6%
Weather: Cloudy and a little chilly
Special events?:
Who worked:
Kelly, John, Alex w/ Liam, Johnny Cl, Brennan SA, Tori H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
SO SLOW! I guess the little cold snap put everyone into hibernation mode. I keep thinking we would get a later pop like yesterday, but it never came. We were 1 on by 130 so Johnny could try and make a little money. We had 4 more tables walk in for the last 30 minutes. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Guest Changed Mind on a black sesame pudding. Liam made it, brought it out, and then said she didn't have room. I comped it, and gave to the employees to try.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1724
Projected Sales : 1870 (-701)
TY Lunch Sales: 1169
+/- : -555, -32%
Lunch Covers: 68
Avg PPA: 17.19
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 3.6%
Weather: Cloudy and a little chilly
Special events?:
Who worked:
Kelly, John, Alex w/ Liam, Johnny Cl, Brennan SA, Tori H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
SO SLOW! I guess the little cold snap put everyone into hibernation mode. I keep thinking we would get a later pop like yesterday, but it never came. We were 1 on by 130 so Johnny could try and make a little money. We had 4 more tables walk in for the last 30 minutes. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Guest Changed Mind on a black sesame pudding. Liam made it, brought it out, and then said she didn't have room. I comped it, and gave to the employees to try.
R&M needs:
86'd items/ need more:
Tuesday Recap 12/6/16
Written By: Leary
LY Lunch Sales: 2129
Projected Sales : 2394 (-528)
TY Lunch Sales: 1866
+/- : +263, +-12%
Lunch Covers: 109
Avg PPA: 17.12
LY Dinner Sales: 3953
Projected Sales : 4833 (-68)
TY Dinner Sales: 4765
+/- : +812, +21%
Dinner Covers: 178
Avg PPA: 26.77
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 5.13%
Weather: Chilly no rain
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Alex, Johnny Cl, Liam SA, Melisa H, Taylor FR
Dinner: Lindsey, Ruthy, Sayo, Mandy, Clair Cl, Gabe SA, Maegan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was pretty decent. Had a steady flow of tables most of the shift, and a nice later pop. Had a few tables wait here or there. Party room was never sat, but still decent business. Ticket times were good. Had one issue with Kelly misunderstanding a table about wanting 2 Ebi Fry Teishoku, and she thought they wanted 1. The people were a little strange, and it was hard for me to understand what they were wanting so I can understand how the mistake was made. Everyone was pretty much finished with their food when the remake came out so I comped the second Ebi Fry.
Dinner had a good earlier pop, and we filled up pretty quickly. Hit a small wait by 6, and had a steady wait of a few tables until about 8. Emptied out a bit so I cut Lindsey, and Maegan. Had a small later pop around 840. We filled up again with a couple tables on the wait, but was off the wait by 9. 2 on at 915. Ticket times were good. Had 1 table send back a Edamame because they said it was off, but said the second one was perfect.
Specials:
3 Staff members that stood out (why/how): Day of write-ups
-Kelly was 30 minutes late today. When she came into the lobby she was finishing a phone call, and took her time getting situated to help out the other openers who were working hard picking up her slack. She eventually came into the office to apologize in an odd way. I told her we would discuss it at the end of the shift. She was pretty slow moving during her shift and spent more time making jokes than helping out. I was just watching to see how big a hole she would dig. At the end of the shift she asked Melisa to not seat her anymore (she wasn't cut and we had 4 open tables) and then starting throwing a fit in the server station when she was double sat. At that point I told she needed to turn attitude around immediately, and that I her to have a better attitude after being 30 minutes late. I wrote her up for the late and spoke with her at the end of the shift. If she gets another late before 12/30 she's fired. I also told after her behavior on the shift, and her general lack of attention the past couple weeks she was on probation. I let her know if I didn't see an immediate turn around in behavior and performance she will be back at the host stand. I will write out a more formal probation document for her to sign tomorrow.
-I gave Gabe his write up for the missed meeting and missed shift, and let him know 1 more infraction before Jan 12th, and he would be gone. If I had to guess he will probably be running late for a future shift, and then just won't show. I hope I'm wrong, but this is why he told me he missed the meeting. He just figured it would be better to not show than to be late. Interesting logic.
-I wrote up Lee for his late last week. 1 more before 12/26 and he's gone. He was apologetic, and said he just simply misread the schedule.
-I wrote up Andrew for eating on the line today. He knew he messed up right after he did it, but I felt it necessary and fair to hold him to the same standards I'm holding everyone else.
Any VIP's in?
Comps& Void Detail:
-Recovery Ebi Fry
-DNL edamame
-Emp Day off for Alex & Tori
-Holiday Promo Kome Bucks
R&M needs:
-Roto-rooter came out today to clear out the sushi bar prep sink. It was free because we were still within our 30 day warranty from the last visit. The repair guys looked in the back of the building to see if they could find why we're having a consistent issue with the drain clogging. They came back with 3 reasons. 1. The drainage pipe is 1 inch and it should be 2 inches. 2. The drainage pipe is at improper incline so gravity is working against it. 3. There should be an outdoor air vent to help the overall flow. I asked them to send someone out to give us an estimate on what it would cost to fix all those issues.
-Called Lane to get an update on cleaning the soft serve machine. I guess there was some initial confusion, but they said someone should be contacting us. I'll follow up again tomorrow morning.
86'd items/ need more:
Zoe
LY Lunch Sales: 2129
Projected Sales : 2394 (-528)
TY Lunch Sales: 1866
+/- : +263, +-12%
Lunch Covers: 109
Avg PPA: 17.12
LY Dinner Sales: 3953
Projected Sales : 4833 (-68)
TY Dinner Sales: 4765
+/- : +812, +21%
Dinner Covers: 178
Avg PPA: 26.77
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 5.13%
Weather: Chilly no rain
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Alex, Johnny Cl, Liam SA, Melisa H, Taylor FR
Dinner: Lindsey, Ruthy, Sayo, Mandy, Clair Cl, Gabe SA, Maegan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was pretty decent. Had a steady flow of tables most of the shift, and a nice later pop. Had a few tables wait here or there. Party room was never sat, but still decent business. Ticket times were good. Had one issue with Kelly misunderstanding a table about wanting 2 Ebi Fry Teishoku, and she thought they wanted 1. The people were a little strange, and it was hard for me to understand what they were wanting so I can understand how the mistake was made. Everyone was pretty much finished with their food when the remake came out so I comped the second Ebi Fry.
Dinner had a good earlier pop, and we filled up pretty quickly. Hit a small wait by 6, and had a steady wait of a few tables until about 8. Emptied out a bit so I cut Lindsey, and Maegan. Had a small later pop around 840. We filled up again with a couple tables on the wait, but was off the wait by 9. 2 on at 915. Ticket times were good. Had 1 table send back a Edamame because they said it was off, but said the second one was perfect.
Specials:
3 Staff members that stood out (why/how): Day of write-ups
-Kelly was 30 minutes late today. When she came into the lobby she was finishing a phone call, and took her time getting situated to help out the other openers who were working hard picking up her slack. She eventually came into the office to apologize in an odd way. I told her we would discuss it at the end of the shift. She was pretty slow moving during her shift and spent more time making jokes than helping out. I was just watching to see how big a hole she would dig. At the end of the shift she asked Melisa to not seat her anymore (she wasn't cut and we had 4 open tables) and then starting throwing a fit in the server station when she was double sat. At that point I told she needed to turn attitude around immediately, and that I her to have a better attitude after being 30 minutes late. I wrote her up for the late and spoke with her at the end of the shift. If she gets another late before 12/30 she's fired. I also told after her behavior on the shift, and her general lack of attention the past couple weeks she was on probation. I let her know if I didn't see an immediate turn around in behavior and performance she will be back at the host stand. I will write out a more formal probation document for her to sign tomorrow.
-I gave Gabe his write up for the missed meeting and missed shift, and let him know 1 more infraction before Jan 12th, and he would be gone. If I had to guess he will probably be running late for a future shift, and then just won't show. I hope I'm wrong, but this is why he told me he missed the meeting. He just figured it would be better to not show than to be late. Interesting logic.
-I wrote up Lee for his late last week. 1 more before 12/26 and he's gone. He was apologetic, and said he just simply misread the schedule.
-I wrote up Andrew for eating on the line today. He knew he messed up right after he did it, but I felt it necessary and fair to hold him to the same standards I'm holding everyone else.
Any VIP's in?
Comps& Void Detail:
-Recovery Ebi Fry
-DNL edamame
-Emp Day off for Alex & Tori
-Holiday Promo Kome Bucks
R&M needs:
-Roto-rooter came out today to clear out the sushi bar prep sink. It was free because we were still within our 30 day warranty from the last visit. The repair guys looked in the back of the building to see if they could find why we're having a consistent issue with the drain clogging. They came back with 3 reasons. 1. The drainage pipe is 1 inch and it should be 2 inches. 2. The drainage pipe is at improper incline so gravity is working against it. 3. There should be an outdoor air vent to help the overall flow. I asked them to send someone out to give us an estimate on what it would cost to fix all those issues.
-Called Lane to get an update on cleaning the soft serve machine. I guess there was some initial confusion, but they said someone should be contacting us. I'll follow up again tomorrow morning.
86'd items/ need more:
Zoe
Monday, December 5, 2016
Monday 12.5.16
Written By: Elizabeth
LY Lunch Sales:$1246
Projected Sales : $1836
TY Lunch Sales:$2047
+/- : +64% LY and +$211 PS
Lunch Covers: 109
Avg PPA: $18.78
LY Dinner Sales: $4924
Projected Sales : $5115
TY Dinner Sales: $4179
+/- : -15% LY and -$936 PS
Dinner Covers: 173
Avg PPA:$24.16
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 3.2%
Weather: Cold and rainy again...hopefully the last day of this miserable rain!
Special events?:
none that i know of.
Who worked:
Lunch: Alex TR Liam, Sayo, John, Johnny CL. Junko Host, Taylor FR, Gabe SA
Dinner: Mandy, Ruthy, Grace, Kelly, Clair CL. Chelsea & Patrick Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Oh yes that's right. Now I remember. It's that time of the year where all of the people that don't normally go out to eat, come out to eat.
Lunch was slow until we got a small pop around 12:45. It remained steady until close. No long tickets or issues of note. A very positive shift overall. Cut down to 2 on at 1:15
Dinner was similar to lunch, slow and steady. The night seemed to drag on forever. Had a bunch of 5 tops and a walk in 6 top. We never really went on a wait though. I cut Patrick at 8pm, and Chelsea at 9:30. The night slowed significantly at 9, I went 2 on at at 9:15.
Again, no long ticket times and nothing much of note. Just a steady night. No drunk & disorderly men to kick out tonight.
Specials: Aji Sashimi - 3
3 Staff members that stood out (why/how):
-Johnny got a little snippy and upset when we sat an incomplete 2 top at 1:58. I told him that he is ordering for both people. Johnny got an attitude about "what if the other person doesn't show up for 30 minutes" I thought he was being a little ridiculous about it. The girl showed up at 2:03. He said he felt bad after that. I understand it's frustration when people sit right at the time we close, but just because we close doesn't mean we stop giving good service.
-John H did a good job on the floor both yesterday and today. I forgot to mention that yesterday, it being his first solo shift.
-Liam server trained with Alex today (who was in a phenomenal mood btw). I think he's going to be a great server. He picked up very quickly, and already knows the menu.
The shift was really slow tonight and because of that, everyone was just sort of stuck in relax mode. At the end of the night, after all checkouts had been turned in, I found credit card slips from Grace & Kelly laying around the service station. I also feel as though the staff has been a little careless lately with their credit card slips. Perhaps a reminder to treat them just as you would cash. Then again I found cash laying around tonight too.
Any VIP's in?
AM:
Yellowjacket Bartender
Cole & GF
Take, briefly.
Aaron Franklin
PM:
Max Frost!!!! Apparently him and Clair go to the same gym, too.
Rachel and Carlos
Victor & his wife (forgot her name)
Comps& Void Detail:
Mandy redeemed her Kome bucks, I accidentally tore it in half and tossed it.
Holiday kome bucks redeemed at lunch
Server Misring on 2 Kaki Frys that Kelly rang in instead of Kaki Nigiri
R&M needs:
Petrocelli came out today to look at where the leaking was coming from. They will be out tomorrow to re-tar the problem areas on the roof.
86'd items/ need more:
I emailed Tessa Lawton, our rep at Capitol, about Hops and Grain. She's notoriously a shitty rep.(I've dealt with her before and she's terrible) So hopefully she'll get that hops and grain out.
LY Lunch Sales:$1246
Projected Sales : $1836
TY Lunch Sales:$2047
+/- : +64% LY and +$211 PS
Lunch Covers: 109
Avg PPA: $18.78
LY Dinner Sales: $4924
Projected Sales : $5115
TY Dinner Sales: $4179
+/- : -15% LY and -$936 PS
Dinner Covers: 173
Avg PPA:$24.16
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 3.2%
Weather: Cold and rainy again...hopefully the last day of this miserable rain!
Special events?:
none that i know of.
Who worked:
Lunch: Alex TR Liam, Sayo, John, Johnny CL. Junko Host, Taylor FR, Gabe SA
Dinner: Mandy, Ruthy, Grace, Kelly, Clair CL. Chelsea & Patrick Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Oh yes that's right. Now I remember. It's that time of the year where all of the people that don't normally go out to eat, come out to eat.
Lunch was slow until we got a small pop around 12:45. It remained steady until close. No long tickets or issues of note. A very positive shift overall. Cut down to 2 on at 1:15
Dinner was similar to lunch, slow and steady. The night seemed to drag on forever. Had a bunch of 5 tops and a walk in 6 top. We never really went on a wait though. I cut Patrick at 8pm, and Chelsea at 9:30. The night slowed significantly at 9, I went 2 on at at 9:15.
Again, no long ticket times and nothing much of note. Just a steady night. No drunk & disorderly men to kick out tonight.
Specials: Aji Sashimi - 3
3 Staff members that stood out (why/how):
-Johnny got a little snippy and upset when we sat an incomplete 2 top at 1:58. I told him that he is ordering for both people. Johnny got an attitude about "what if the other person doesn't show up for 30 minutes" I thought he was being a little ridiculous about it. The girl showed up at 2:03. He said he felt bad after that. I understand it's frustration when people sit right at the time we close, but just because we close doesn't mean we stop giving good service.
-John H did a good job on the floor both yesterday and today. I forgot to mention that yesterday, it being his first solo shift.
-Liam server trained with Alex today (who was in a phenomenal mood btw). I think he's going to be a great server. He picked up very quickly, and already knows the menu.
The shift was really slow tonight and because of that, everyone was just sort of stuck in relax mode. At the end of the night, after all checkouts had been turned in, I found credit card slips from Grace & Kelly laying around the service station. I also feel as though the staff has been a little careless lately with their credit card slips. Perhaps a reminder to treat them just as you would cash. Then again I found cash laying around tonight too.
Any VIP's in?
AM:
Yellowjacket Bartender
Cole & GF
Take, briefly.
Aaron Franklin
PM:
Max Frost!!!! Apparently him and Clair go to the same gym, too.
Rachel and Carlos
Victor & his wife (forgot her name)
Comps& Void Detail:
Mandy redeemed her Kome bucks, I accidentally tore it in half and tossed it.
Holiday kome bucks redeemed at lunch
Server Misring on 2 Kaki Frys that Kelly rang in instead of Kaki Nigiri
R&M needs:
Petrocelli came out today to look at where the leaking was coming from. They will be out tomorrow to re-tar the problem areas on the roof.
86'd items/ need more:
I emailed Tessa Lawton, our rep at Capitol, about Hops and Grain. She's notoriously a shitty rep.(I've dealt with her before and she's terrible) So hopefully she'll get that hops and grain out.
Sunday, December 4, 2016
Sunday PM 12/4/16 recap
Written By: Dusten
LY Dinner Sales: 4662
Projected Sales : 5148
TY Dinner Sales: 3482
+/- : 25% under LY and under PS by $1666
Dinner Covers: 150
Avg PPA: 23.21
Weather: Wet and Chilly
Special events?:
Who worked: Ruthy Cindy, Grace, Kelly, Clair CL, Hiroe Fr, Taylor SA, John Cktl, Maegan and Melisa H
Flow of Business, Cuts and Ticket Times: Slow for business but an action packed night. We had 3 5-tops walk in right at opening, but things didn't pick up until later. We went on a wait around 7:20 and off at about 8:30.
Specials: 1 salmon special, 1 aji sashimi, 5 hama-toro carpaccio
3 Staff members that stood out (why/how): Clair won the Carignan contest selling a bottle and a few glasses.
Grace won the sales contest selling a few hamachi-toro carpaccios as well as an Aji sashimi to a girl that was n tears when she greeted the table. Frowns were turned upside down during the course of their meal.
I'm not real confident in Melisa at the host stand. She doesn't seem to know how to keep things on even spacing with an opening pop. She seems unsure and unassertive. I really do feel that any advise or ideas I give her are in one ear and out the other. She is very nice though.
Any VIP's in? Did I mention tonight was action packed? Ruthy came to me to tell me she thought her B5 was getting drunk in our bathroom. I later heard from Taylor that the guy, by himself asked if we were a BYOB establishment. Taylor told him we are not. Just after that the guy grabs his bag and goes into the restroom for a while. That is when Ruthy came to me. I kept an eye on him as other staff came to tell me about him. He stood up, shuffled around the dining room between his table and the host stand and finally went outside. I went to talk to him, just to see how he was. Maybe he wasn't drunk but had some sort of disability etc. He was drunk, pretty wasted actually. I told him I'd be happy to bag up his remaining fries (all he ordered) but he needed to go. He was a bit argumentative, but I went and brought him his things. Apparently while I did this, he told Maegan that if I was gonna call the cops on him, he was gonna call the cops on me. So, he refused to leave and started to get physical with me in the office (!) and I forcibly ejected him from our lobby, from our patio and eventually out into the street in front of McGuires. The whole time John was with me and on the phone with APD. In the alleyway by street he snatched my glasses off of my face (game OVER) and I socked him a good couple of times before John pulled me away. APD made it out but their dispatcher sent them to In-And-Out- I guess this sort of thing happens over there more often? They came by here eventually and said if they found him, they'd bring him by for a criminal trespass warning as they would probably be taking him in for public intoxication. He is a white guy, in his 40's maybe. He is about my hieght and weight. Grey curly hair. Best I can do. The security cam is queued up to the altercation, but I didn't rewind to try to find his face more specifically.
I saw Karen sit at B6 right as I was bagging the drunk guys fries. She would not have been happy to be next to him.
Liam and his sister.
Comps& Void Detail: Emplyee day off for Liam,
Customer called about our corkage fee. I forgot it was $20 and not $15, so I discounted their ticket by $5 and apologized for the misinderstanding.
Bday Taiyaki.
$15 Kome bucks redeemed from gift card sale.
A couple of misrings, nothing made.
R&M needs:
86'd items/ need more: Hops and Grain, Tempranillo, California Uni,
LY Dinner Sales: 4662
Projected Sales : 5148
TY Dinner Sales: 3482
+/- : 25% under LY and under PS by $1666
Dinner Covers: 150
Avg PPA: 23.21
Weather: Wet and Chilly
Special events?:
Who worked: Ruthy Cindy, Grace, Kelly, Clair CL, Hiroe Fr, Taylor SA, John Cktl, Maegan and Melisa H
Flow of Business, Cuts and Ticket Times: Slow for business but an action packed night. We had 3 5-tops walk in right at opening, but things didn't pick up until later. We went on a wait around 7:20 and off at about 8:30.
Specials: 1 salmon special, 1 aji sashimi, 5 hama-toro carpaccio
3 Staff members that stood out (why/how): Clair won the Carignan contest selling a bottle and a few glasses.
Grace won the sales contest selling a few hamachi-toro carpaccios as well as an Aji sashimi to a girl that was n tears when she greeted the table. Frowns were turned upside down during the course of their meal.
I'm not real confident in Melisa at the host stand. She doesn't seem to know how to keep things on even spacing with an opening pop. She seems unsure and unassertive. I really do feel that any advise or ideas I give her are in one ear and out the other. She is very nice though.
Any VIP's in? Did I mention tonight was action packed? Ruthy came to me to tell me she thought her B5 was getting drunk in our bathroom. I later heard from Taylor that the guy, by himself asked if we were a BYOB establishment. Taylor told him we are not. Just after that the guy grabs his bag and goes into the restroom for a while. That is when Ruthy came to me. I kept an eye on him as other staff came to tell me about him. He stood up, shuffled around the dining room between his table and the host stand and finally went outside. I went to talk to him, just to see how he was. Maybe he wasn't drunk but had some sort of disability etc. He was drunk, pretty wasted actually. I told him I'd be happy to bag up his remaining fries (all he ordered) but he needed to go. He was a bit argumentative, but I went and brought him his things. Apparently while I did this, he told Maegan that if I was gonna call the cops on him, he was gonna call the cops on me. So, he refused to leave and started to get physical with me in the office (!) and I forcibly ejected him from our lobby, from our patio and eventually out into the street in front of McGuires. The whole time John was with me and on the phone with APD. In the alleyway by street he snatched my glasses off of my face (game OVER) and I socked him a good couple of times before John pulled me away. APD made it out but their dispatcher sent them to In-And-Out- I guess this sort of thing happens over there more often? They came by here eventually and said if they found him, they'd bring him by for a criminal trespass warning as they would probably be taking him in for public intoxication. He is a white guy, in his 40's maybe. He is about my hieght and weight. Grey curly hair. Best I can do. The security cam is queued up to the altercation, but I didn't rewind to try to find his face more specifically.
I saw Karen sit at B6 right as I was bagging the drunk guys fries. She would not have been happy to be next to him.
Liam and his sister.
Comps& Void Detail: Emplyee day off for Liam,
Customer called about our corkage fee. I forgot it was $20 and not $15, so I discounted their ticket by $5 and apologized for the misinderstanding.
Bday Taiyaki.
$15 Kome bucks redeemed from gift card sale.
A couple of misrings, nothing made.
R&M needs:
86'd items/ need more: Hops and Grain, Tempranillo, California Uni,
Sunday AM 12.4.16
Written By: Elizabeth
LY Lunch Sales: $2275
Projected Sales : $2907
TY Lunch Sales: $2902
+/- : 28% over LY $5 short of PS
Lunch Covers: 169 (same as yesterday lunch!! weird!
Avg PPA:17.17
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 7.64%
Weather: Overcast and drizzly. 50s
Special events?: none
Who worked:
Renee, Ruthy, John!, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Steady and consistent all day, similar to yesterday. Went on a 20 minute wait for a few 4 and 5 tops, again, very similar to yesterday. Cut down to just Mandy at 25 til 3, since most of the restaurant was full, but within that 5 minutes, several tables got up and 6 tables walked in. So I had John take B7, Mandy took the rest. B1 was a little upset when she told them in ten minutes she would be doing last call. They were here to celebrate a birthday. They got a little snippy about it but she smoothed it over and they seemed happy after that.
3 Staff members that stood out (why/how):
-Gave Brennan a little direction today, during the downtime. And then also mentioned to him that when we are on a wait and a few tables get up, be aware of what we are in need of that moment, instead of bussing a 2 top when we have a 4 top on the waitlist, bus the 4 top first.
-Liam mentioned that it got a little hairy in the kitchen today when the Ramen station got hit hard. Pauline was working it, with Matt's supervision, but I'm not sure she is ready for a busy lunch on Ramen. She struggled with that, and it was apparent at Kayo's table when both Kaya and Kenta had hard noodles in their miso and the topping consistency wasn't there either. Need to keep a careful eye on her. I think Beorn would do great on Ramen. that's my two cents.
Any VIP's in?
Susan and David
Kayo and Family
My mom and Aunt
The Pilot and his wife
Comps& Void Detail:
Kome Bucks
Owner Comp
Birthday dessert
I comp'd instagram food to manager meal
R&M needs:
Just the party room ceiling now that I have ripped the tape off.
86'd items/ need more:
LY Lunch Sales: $2275
Projected Sales : $2907
TY Lunch Sales: $2902
+/- : 28% over LY $5 short of PS
Lunch Covers: 169 (same as yesterday lunch!! weird!
Avg PPA:17.17
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 7.64%
Weather: Overcast and drizzly. 50s
Special events?: none
Who worked:
Renee, Ruthy, John!, Mandy CL. Chelsea Host, Brennan SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Steady and consistent all day, similar to yesterday. Went on a 20 minute wait for a few 4 and 5 tops, again, very similar to yesterday. Cut down to just Mandy at 25 til 3, since most of the restaurant was full, but within that 5 minutes, several tables got up and 6 tables walked in. So I had John take B7, Mandy took the rest. B1 was a little upset when she told them in ten minutes she would be doing last call. They were here to celebrate a birthday. They got a little snippy about it but she smoothed it over and they seemed happy after that.
3 Staff members that stood out (why/how):
-Gave Brennan a little direction today, during the downtime. And then also mentioned to him that when we are on a wait and a few tables get up, be aware of what we are in need of that moment, instead of bussing a 2 top when we have a 4 top on the waitlist, bus the 4 top first.
-Liam mentioned that it got a little hairy in the kitchen today when the Ramen station got hit hard. Pauline was working it, with Matt's supervision, but I'm not sure she is ready for a busy lunch on Ramen. She struggled with that, and it was apparent at Kayo's table when both Kaya and Kenta had hard noodles in their miso and the topping consistency wasn't there either. Need to keep a careful eye on her. I think Beorn would do great on Ramen. that's my two cents.
Any VIP's in?
Susan and David
Kayo and Family
My mom and Aunt
The Pilot and his wife
Comps& Void Detail:
Kome Bucks
Owner Comp
Birthday dessert
I comp'd instagram food to manager meal
R&M needs:
Just the party room ceiling now that I have ripped the tape off.
86'd items/ need more:
Saturday PM Recap 12/3/16
Written By: Leary
LY Dinner Sales: 6594
Projected Sales : 6264
TY Dinner Sales: 7047
+/- : +453, +7%
Dinner Covers: 232
Avg PPA: 30.38
Weather: Chilly and rainy
Special events?:
Who worked:
Lindsey, Renee, Ruthy, Clair, Dusten Cl, Tori Cktl, Maegan & Alina H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, but eventually filled up by 630. Hit an hour wait by 730. Died off a little earlier than last night. We were of the wait around 945. Went 2 on at 10, cut the cocktail and first host at 930. Ticket times were good.
Had an issue with tables going over their quote times tonight. Not a lot of 2 tops tonight, and Maegan wasn't really taking that into account. I caught before it became too bad, and got her to increase her times, but 3 4-tops were under quoted. Also, the weather was keeping people glued to their chairs. People would finish their meals, and then just stare at their phones for 30 minutes, or read the chronicle. Super frustrating. Most folks were understanding, but did have 2 tables go way over their quote times. I brought out some free apps and apologies, and both tables were happy once their were sat with some free food.
Specials:
Aji Sashimi- 3
Seared Hama-Toro- 10
3 Staff members that stood out (why/how):
-Despite the under quoting of times tonight, Maegan seems to be a lot more comfortable running the board. We talked at the end of the shift about the many details to consider when giving quotes. I know it's taken her awhile to develop, but her genuine sweetness with the guests is worth the wait. I really love how she greets guests and gives them a lovely goodbye.
-Hiroe caught a Shumai that was under cooked, and sent it back to Steve. It was a recovery item for a table that went over their wait. Great save!
-I wrote up Clair for eating a table's leftover okonomiyaki in the dish area (gross). I had mentioned that Kayo had spotted her eating miso on the clock recently, and she told she had permission from a manager. When I asked who, she said she didn't remember. Seems weird since there's only 3 of us. Regardless, she didn't have permission tonight. I told this time was a warning and if it happened again she would lose shifts. I don't know why it's so hard to get people out of this habit, but I'll keep cracking down on it.
Any VIP's in?
Comps& Void Detail:
-FNF 2 hamachi nigiris for my friend Ashley. It was her first time her, and she loved everything.
-Guest changed mind on a salmon box that meant to order an eel box. They had over a $200 for a
4-top, so I obliged.
-Recovery Shumai, Kara-age, Gyoza for tables with long wait times.
-Emp Kome Bucks Renee
-Cust Kome Bucks
-2 Bday comp
R&M needs:
Elizabeth already mentioned the roof. Her towel arrangement in the party room was quite ingenious.
86'd items/ need more:
Zoe, Fire Eagle, Radio Boca
LY Dinner Sales: 6594
Projected Sales : 6264
TY Dinner Sales: 7047
+/- : +453, +7%
Dinner Covers: 232
Avg PPA: 30.38
Weather: Chilly and rainy
Special events?:
Who worked:
Lindsey, Renee, Ruthy, Clair, Dusten Cl, Tori Cktl, Maegan & Alina H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, but eventually filled up by 630. Hit an hour wait by 730. Died off a little earlier than last night. We were of the wait around 945. Went 2 on at 10, cut the cocktail and first host at 930. Ticket times were good.
Had an issue with tables going over their quote times tonight. Not a lot of 2 tops tonight, and Maegan wasn't really taking that into account. I caught before it became too bad, and got her to increase her times, but 3 4-tops were under quoted. Also, the weather was keeping people glued to their chairs. People would finish their meals, and then just stare at their phones for 30 minutes, or read the chronicle. Super frustrating. Most folks were understanding, but did have 2 tables go way over their quote times. I brought out some free apps and apologies, and both tables were happy once their were sat with some free food.
Specials:
Aji Sashimi- 3
Seared Hama-Toro- 10
3 Staff members that stood out (why/how):
-Despite the under quoting of times tonight, Maegan seems to be a lot more comfortable running the board. We talked at the end of the shift about the many details to consider when giving quotes. I know it's taken her awhile to develop, but her genuine sweetness with the guests is worth the wait. I really love how she greets guests and gives them a lovely goodbye.
-Hiroe caught a Shumai that was under cooked, and sent it back to Steve. It was a recovery item for a table that went over their wait. Great save!
-I wrote up Clair for eating a table's leftover okonomiyaki in the dish area (gross). I had mentioned that Kayo had spotted her eating miso on the clock recently, and she told she had permission from a manager. When I asked who, she said she didn't remember. Seems weird since there's only 3 of us. Regardless, she didn't have permission tonight. I told this time was a warning and if it happened again she would lose shifts. I don't know why it's so hard to get people out of this habit, but I'll keep cracking down on it.
Any VIP's in?
Comps& Void Detail:
-FNF 2 hamachi nigiris for my friend Ashley. It was her first time her, and she loved everything.
-Guest changed mind on a salmon box that meant to order an eel box. They had over a $200 for a
4-top, so I obliged.
-Recovery Shumai, Kara-age, Gyoza for tables with long wait times.
-Emp Kome Bucks Renee
-Cust Kome Bucks
-2 Bday comp
R&M needs:
Elizabeth already mentioned the roof. Her towel arrangement in the party room was quite ingenious.
86'd items/ need more:
Zoe, Fire Eagle, Radio Boca
Saturday, December 3, 2016
Saturday AM 12.3.16
Written By: Elizabeth
LY Lunch Sales: $2846
Projected Sales : $3366
TY Lunch Sales: $3010
+/- : +6% LY and -$356 PS
Lunch Covers:169
Avg PPA: $17.81
Previous Days Labor: 21% we're going to start seeing more real time labor now that the majority of salary is on hourly.
Previous Days Comps: 4%
Controllable Comps: 7.64%
$15 Recover for the spicy scallops for the feisty Ramen ladies at B1, and then the PM feisty lady.
$15 DNL for the sake-toro for the same aforementioned PM lady.
Weather: 50s and raining.
Special events?: Dec 3rd...how many shopping days left?
Who worked:
Mandy, Sophia, Kelly, Johnny CL. Liam FR, Tori Host,
Flow of Business, Cuts and Ticket Times:
6 top walked in at 11:25, followed by a 5 top. On a wait by 12:30. Several large parties but not as many as I anticipated. We stayed steady throughout the afternoon and on a wait of about 20 minutes on average. No long ticket times. No issues. A smooth busy shift is all.
Something I would like talked about in pre-shift is service station cleanliness- and I've been finding Kitchen Aprons tucked behind POS & found in other places. Servers should be bringing their own aprons! Let's make sure everyone is informed.
3 Staff members that stood out (why/how):
-Liam does a great job foodrunning. He's organized and fluid and is very verbal when he's behind someone with hot food, he doesn't just stand there and wait. I like it.
-Brennan did a good job today. Could be a little faster, but he is prioritizing the right way, which is good to see. Speed will come in time.
Any VIP's in?
2 tables with familiar faces but no names.
Did a SIN discount for this guy at the sushi bar that works at Bull Fight.
Comps& Void Detail:
Got a Recovery kome Bucks from 5/28. I looked on the blog to see if it was noted. It showed "Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with." They seemed fine this go around. I don't think the parents spoke much English, since the Son answered all of my questions.
SIN Discount for Bullfight emp.
R&M needs:
The speakers were acting strange this morning. It was turned up to 21 and was barely audible. Not sure whats going on with them, but we really need to start looking for another option to get us through while we are still in this building.
I will call the roofer on Monday- the Party room is still leaking from the rain and we have a HUGE bubble in the kitchen from a leak. That one is pretty bad actually.
86'd items/ need more:
LY Lunch Sales: $2846
Projected Sales : $3366
TY Lunch Sales: $3010
+/- : +6% LY and -$356 PS
Lunch Covers:169
Avg PPA: $17.81
Previous Days Labor: 21% we're going to start seeing more real time labor now that the majority of salary is on hourly.
Previous Days Comps: 4%
Controllable Comps: 7.64%
$15 Recover for the spicy scallops for the feisty Ramen ladies at B1, and then the PM feisty lady.
$15 DNL for the sake-toro for the same aforementioned PM lady.
Weather: 50s and raining.
Special events?: Dec 3rd...how many shopping days left?
Who worked:
Mandy, Sophia, Kelly, Johnny CL. Liam FR, Tori Host,
Flow of Business, Cuts and Ticket Times:
6 top walked in at 11:25, followed by a 5 top. On a wait by 12:30. Several large parties but not as many as I anticipated. We stayed steady throughout the afternoon and on a wait of about 20 minutes on average. No long ticket times. No issues. A smooth busy shift is all.
Something I would like talked about in pre-shift is service station cleanliness- and I've been finding Kitchen Aprons tucked behind POS & found in other places. Servers should be bringing their own aprons! Let's make sure everyone is informed.
3 Staff members that stood out (why/how):
-Liam does a great job foodrunning. He's organized and fluid and is very verbal when he's behind someone with hot food, he doesn't just stand there and wait. I like it.
-Brennan did a good job today. Could be a little faster, but he is prioritizing the right way, which is good to see. Speed will come in time.
Any VIP's in?
2 tables with familiar faces but no names.
Did a SIN discount for this guy at the sushi bar that works at Bull Fight.
Comps& Void Detail:
Got a Recovery kome Bucks from 5/28. I looked on the blog to see if it was noted. It showed "Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with." They seemed fine this go around. I don't think the parents spoke much English, since the Son answered all of my questions.
SIN Discount for Bullfight emp.
R&M needs:
The speakers were acting strange this morning. It was turned up to 21 and was barely audible. Not sure whats going on with them, but we really need to start looking for another option to get us through while we are still in this building.
I will call the roofer on Monday- the Party room is still leaking from the rain and we have a HUGE bubble in the kitchen from a leak. That one is pretty bad actually.
86'd items/ need more:
Friday PM Recap 12/2/16
Written By: Leary
LY Dinner Sales: 6811
Projected Sales : 7105 (-11)
TY Dinner Sales: 7094
+/- : +283, +4%
Dinner Covers: 258
Avg PPA: 27.50
Weather: Chilly And rainy
Special events?:
Who worked:
Johnny, Kelly, Ruthy, Grace, Dusten Cl, John SA, Taylor FR, Alina & Melisa H
Flow of Business, Cuts and Ticket Times:
Pretty decent night despite the crummy weather and lack of covered waiting area outside. It was a strange flow at first with lots of little waves. We did eventually get a big steady pop at 8. Hit about an hour wait at the peak. Stayed busy and on a wait until 1030 and then started thinning out the last 30 minutes. Only 2 tables came in the last 30 minutes.
Had a lady get a little impatient at the host stand at the beginning of the night. She was the first table on the wait, and had called before coming and we weren't on a wait at that time. Elizabeth had overheard her giving the host stand a bit of grief about it, and sent Renee over there to get her a drink asap. I made sure to go check on her table after receiving their food, and they said they were good. Later she sent back her Sake Toro because it had a tendon in it. I comped it recovery, and sent out a replacement piece with an apology. She was a little snarky, but I did my best to kill her with kindness.
Had a contest on the Ministry Chard. Grace pushed it until she eventual sold a bottle. Good persistence on her part.
Taylor and Beorn got into it a bit tonight. Taylor has a tendency to shoot his mouth off at times, and I think Beorn had enough and called him on it. It was kind of resolved after a bit, and I heard about it at the end of the night. I spoke with Beorn at the end of the evening and he apologized about losing his cool a bit, but Taylor blew out of here pretty quickly before I could speak with him. I'll be talking with him our next shift together about being a little more respectful and professional.
Specials:
Tsukiji Set- 4
3 Staff members that stood out (why/how):
Any VIP's in?
-Jason & Suzanne
-Ben the Broker
Comps& Void Detail:
-2 B Day Comps
-Recovery 3 Sake Toro pieces
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6811
Projected Sales : 7105 (-11)
TY Dinner Sales: 7094
+/- : +283, +4%
Dinner Covers: 258
Avg PPA: 27.50
Weather: Chilly And rainy
Special events?:
Who worked:
Johnny, Kelly, Ruthy, Grace, Dusten Cl, John SA, Taylor FR, Alina & Melisa H
Flow of Business, Cuts and Ticket Times:
Pretty decent night despite the crummy weather and lack of covered waiting area outside. It was a strange flow at first with lots of little waves. We did eventually get a big steady pop at 8. Hit about an hour wait at the peak. Stayed busy and on a wait until 1030 and then started thinning out the last 30 minutes. Only 2 tables came in the last 30 minutes.
Had a lady get a little impatient at the host stand at the beginning of the night. She was the first table on the wait, and had called before coming and we weren't on a wait at that time. Elizabeth had overheard her giving the host stand a bit of grief about it, and sent Renee over there to get her a drink asap. I made sure to go check on her table after receiving their food, and they said they were good. Later she sent back her Sake Toro because it had a tendon in it. I comped it recovery, and sent out a replacement piece with an apology. She was a little snarky, but I did my best to kill her with kindness.
Had a contest on the Ministry Chard. Grace pushed it until she eventual sold a bottle. Good persistence on her part.
Taylor and Beorn got into it a bit tonight. Taylor has a tendency to shoot his mouth off at times, and I think Beorn had enough and called him on it. It was kind of resolved after a bit, and I heard about it at the end of the night. I spoke with Beorn at the end of the evening and he apologized about losing his cool a bit, but Taylor blew out of here pretty quickly before I could speak with him. I'll be talking with him our next shift together about being a little more respectful and professional.
Specials:
Tsukiji Set- 4
3 Staff members that stood out (why/how):
Any VIP's in?
-Jason & Suzanne
-Ben the Broker
Comps& Void Detail:
-2 B Day Comps
-Recovery 3 Sake Toro pieces
R&M needs:
86'd items/ need more:
Friday, December 2, 2016
Friday AM 12.2.16
Written By: Elizabeth
LY Lunch Sales: $2161
Projected Sales : $2516
TY Lunch Sales:$1998
+/- : -8% LY and -$518 PS
Lunch Covers: 111
Avg PPA: $18
Previous Days Labor: 28% due to all staff meeting
Previous Days Comps: 6%
Controllable Comps: 14.32% due to my FNF discounts to VIPs
Weather: Overcast and drizzly.
Special events?: Dec 2nd....17 more shopping days until my birthday
Who worked: Lindsey, Alex, Sayo, Clair CL. John was training as server today. Tori Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Mellow day. Went on a short wait around 12:30 for a few parties. Thankful for the mellow morning, however, since our internet went out around 9:30 and they couldn't get a technician to fix it until 1pm. Stayed consistent through the shift. Cut Alex at 1pm, and the kept 3 on since we were still getting tables in (3 in a row as soon as I cut Alex, of course). Had a few tables walk in at ten til 2 as well. I cut down to 2 on by then and Sayo and Clair took the rest of the tables.
Had a little bit of a hiccup with B1 wanting to order Ramen to go. They were pretty pushy about it, and I tried to explain our policy on it, despite the woman saying that someone did it for her before. I told her that was a one time exception. Her friends told me that was the strangest thing she has ever heard before in her life, and didn't quite get it. I explained a few more times, and they finally conceded. I sent them some spicy scallops to smooth things over, since they were a little irritated after I walked away from the initial conversation. Overall, they left VERY happy!
3 Staff members that stood out (why/how):
-Brennan did a fantastic job SA'ing today. He was aware of what tables were getting up and was making sure each table was clean and neatly set. He was consistent.
-Lindsey was a little more complainy today than usual. Might have been an off day but she seemed to get irritated more than usual.
-John was in his second to last training shift and is getting it. Alex did a great job training him
Any VIP's in?
Fastball guy
Comps& Void Detail:
4 spicy scallops for the B1 ramen debacle.
That was that.
R&M needs:
The AT&T tech came and said that a wire was unplugged in the box that is located down the street tha controls the internet for our building. I asked if it was a homeless person or if someone was meddling, and he said no, it was just another at&t tech that messed it up... :-/ so at least it's fixed.
86'd items/ need more:Hops and Grain still
LY Lunch Sales: $2161
Projected Sales : $2516
TY Lunch Sales:$1998
+/- : -8% LY and -$518 PS
Lunch Covers: 111
Avg PPA: $18
Previous Days Labor: 28% due to all staff meeting
Previous Days Comps: 6%
Controllable Comps: 14.32% due to my FNF discounts to VIPs
Weather: Overcast and drizzly.
Special events?: Dec 2nd....17 more shopping days until my birthday
Who worked: Lindsey, Alex, Sayo, Clair CL. John was training as server today. Tori Host, Brennan SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Mellow day. Went on a short wait around 12:30 for a few parties. Thankful for the mellow morning, however, since our internet went out around 9:30 and they couldn't get a technician to fix it until 1pm. Stayed consistent through the shift. Cut Alex at 1pm, and the kept 3 on since we were still getting tables in (3 in a row as soon as I cut Alex, of course). Had a few tables walk in at ten til 2 as well. I cut down to 2 on by then and Sayo and Clair took the rest of the tables.
Had a little bit of a hiccup with B1 wanting to order Ramen to go. They were pretty pushy about it, and I tried to explain our policy on it, despite the woman saying that someone did it for her before. I told her that was a one time exception. Her friends told me that was the strangest thing she has ever heard before in her life, and didn't quite get it. I explained a few more times, and they finally conceded. I sent them some spicy scallops to smooth things over, since they were a little irritated after I walked away from the initial conversation. Overall, they left VERY happy!
3 Staff members that stood out (why/how):
-Brennan did a fantastic job SA'ing today. He was aware of what tables were getting up and was making sure each table was clean and neatly set. He was consistent.
-Lindsey was a little more complainy today than usual. Might have been an off day but she seemed to get irritated more than usual.
-John was in his second to last training shift and is getting it. Alex did a great job training him
Any VIP's in?
Fastball guy
Comps& Void Detail:
4 spicy scallops for the B1 ramen debacle.
That was that.
R&M needs:
The AT&T tech came and said that a wire was unplugged in the box that is located down the street tha controls the internet for our building. I asked if it was a homeless person or if someone was meddling, and he said no, it was just another at&t tech that messed it up... :-/ so at least it's fixed.
86'd items/ need more:Hops and Grain still
Thursday, December 1, 2016
Thurs PM 12.1.16
Written By: Elizabeth
LY Dinner Sales: $5172
Projected Sales : $5656
TY Dinner Sales: $5099
+/- : -1% LY and -$557 PS
Dinner Covers: 211
Avg PPA: $24.17 ouch!
Weather: Chilly at night. 50s
Special events?: December 1st. Only 18 more shopping days until my birthday
Who worked:
Mandy, Lindsey, Grace, Kelly, Dusten CL. Maegan & Melisa Host, Tori CT, John FR/SA
Gabe was a no call no show for the first 2 hours of his shift. He finally text me saying that he thought it was Friday and hes been planning out the entire week thinking it was Friday at 5:30 he had to work. And that his phone was dead for the last few hours so he just saw the call from me and the text. And then he and Taylor swapped the wrong shifts...? He asked if I still wanted him to come in, at this point we were full swing, so I said no. He said he was really sorry he didn't know how he dropped the ball so bad. I'm going to write him up saying that should this happen again we can no longer guarantee his employment. I've about had it with him.
Flow of Business, Cuts and Ticket Times:
Slow start to a Thursday night. We didn't go on a wait until about 7:15. Then we stayed on a pretty significant wait and sat the last table around 9:30. Had a few more tables come in after that too, seating the last table at 9:55.
Nothing much to note. Staff seemed on point considering we didn't have an SA. Seems like the all staff meeting had some impact on them. Good to see. Tori and John were busting their ass helping to bus the dining room. Maegan did a great job of wiping and setting empty tables too! It was a great group effort.
Mandy sort of got the shit end of the stick tonight, with my friend's party in the back Bs. They weren't very experienced sushi goers so a lot of them just ordered a roll or two and called it a night. I comp'd a bunch of edamame and such for the table too, and they just ended up leaving 20%. So I gave mandy some Kome Bucks. I know she can't pay rent with it, but she can at least get a meal.
The clientele tonight was all a bit of that. From what I heard from most of the servers tonight, amateurs and bad tips all around. I just heard Dusten proclaim from the dining room that he got $6 on $60 from the very last table that came in at 9:55. It was that kind of night. But everyone kept a positive attitude so that is good I guess...?
Let's talk about the Kara Age again. I saw it go out earlier and it looked like the "bad" soggy kind. So I ordered it for dinner, and it was that soggy kind again. I mentioned it to Matt and he said that it wasn't pretty correctly, that there should be more corn starch on it. Can someone set this straight for me. Why are we so inconsistent with this?
Specials:
Aburi Hama Toro Special:
Puddings:
3 Staff members that stood out (why/how):
-John was a bad ass tonight, helping bus when he wasn't running food. He's the best case scenario to have on when one support staff fails to show up. I meant to give him a gift card before he left, but he slipped out while I was doing checkouts.
-Tori also was a bad ass helping bus and set tables tonight, even after she had restocked the fridge and was done at 9:45, she was resetting tables. I bought her her dinner...which was only 2 pieces of nigiri. But she was grateful for it. I was grateful for her!
Any VIP's in?
Stephany, my old Assistant from Italic
Justin, a family friend, for his birthday. my brother & sister in law were in the group, of course.
Comps& Void Detail:
Pretty hefty FNF for Stephany and Justin's table. Sorry.
Server misring for Kome Fries. Lindsey explained to me that she even repeated it back to the lady, saying Kome Fries with the wasabi aoili. The old woman thought she said "A Side of Rice". Which does sound remarkably like Kome Fries. It was to the old woman's credit. Lindsey tried her best.
I keep hanging my comp tickets in the rail, and someone keeps throwing them away....
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5172
Projected Sales : $5656
TY Dinner Sales: $5099
+/- : -1% LY and -$557 PS
Dinner Covers: 211
Avg PPA: $24.17 ouch!
Weather: Chilly at night. 50s
Special events?: December 1st. Only 18 more shopping days until my birthday
Who worked:
Mandy, Lindsey, Grace, Kelly, Dusten CL. Maegan & Melisa Host, Tori CT, John FR/SA
Gabe was a no call no show for the first 2 hours of his shift. He finally text me saying that he thought it was Friday and hes been planning out the entire week thinking it was Friday at 5:30 he had to work. And that his phone was dead for the last few hours so he just saw the call from me and the text. And then he and Taylor swapped the wrong shifts...? He asked if I still wanted him to come in, at this point we were full swing, so I said no. He said he was really sorry he didn't know how he dropped the ball so bad. I'm going to write him up saying that should this happen again we can no longer guarantee his employment. I've about had it with him.
Flow of Business, Cuts and Ticket Times:
Slow start to a Thursday night. We didn't go on a wait until about 7:15. Then we stayed on a pretty significant wait and sat the last table around 9:30. Had a few more tables come in after that too, seating the last table at 9:55.
Nothing much to note. Staff seemed on point considering we didn't have an SA. Seems like the all staff meeting had some impact on them. Good to see. Tori and John were busting their ass helping to bus the dining room. Maegan did a great job of wiping and setting empty tables too! It was a great group effort.
Mandy sort of got the shit end of the stick tonight, with my friend's party in the back Bs. They weren't very experienced sushi goers so a lot of them just ordered a roll or two and called it a night. I comp'd a bunch of edamame and such for the table too, and they just ended up leaving 20%. So I gave mandy some Kome Bucks. I know she can't pay rent with it, but she can at least get a meal.
The clientele tonight was all a bit of that. From what I heard from most of the servers tonight, amateurs and bad tips all around. I just heard Dusten proclaim from the dining room that he got $6 on $60 from the very last table that came in at 9:55. It was that kind of night. But everyone kept a positive attitude so that is good I guess...?
Let's talk about the Kara Age again. I saw it go out earlier and it looked like the "bad" soggy kind. So I ordered it for dinner, and it was that soggy kind again. I mentioned it to Matt and he said that it wasn't pretty correctly, that there should be more corn starch on it. Can someone set this straight for me. Why are we so inconsistent with this?
Specials:
Aburi Hama Toro Special:
Puddings:
3 Staff members that stood out (why/how):
-John was a bad ass tonight, helping bus when he wasn't running food. He's the best case scenario to have on when one support staff fails to show up. I meant to give him a gift card before he left, but he slipped out while I was doing checkouts.
-Tori also was a bad ass helping bus and set tables tonight, even after she had restocked the fridge and was done at 9:45, she was resetting tables. I bought her her dinner...which was only 2 pieces of nigiri. But she was grateful for it. I was grateful for her!
Any VIP's in?
Stephany, my old Assistant from Italic
Justin, a family friend, for his birthday. my brother & sister in law were in the group, of course.
Comps& Void Detail:
Pretty hefty FNF for Stephany and Justin's table. Sorry.
Server misring for Kome Fries. Lindsey explained to me that she even repeated it back to the lady, saying Kome Fries with the wasabi aoili. The old woman thought she said "A Side of Rice". Which does sound remarkably like Kome Fries. It was to the old woman's credit. Lindsey tried her best.
I keep hanging my comp tickets in the rail, and someone keeps throwing them away....
R&M needs:
86'd items/ need more:
Thursday AM Recap 12/1/16
Written By: Leary
LY Lunch Sales: 1572
Projected Sales : 1700 (-8)
TY Lunch Sales: 1692
+/- : +120, +8%
Lunch Covers: 100
Avg PPA: 16.92
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 5.08%
Weather: Sunny and chilly
Special events?:
Who worked:
Renee, Sayo w/ John, Alex, Johnny Cl, Liam SA, Taylor FR, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. Felt a little busier than yesterday and a little closer to a full house, but still not very busy. Ticket times were good.
Had 1 issue with a table not getting their Unagi Nigiris. It was missed by Angel and Renee, Angel eventually realized his mistake and sent them out. It was a bout 25 minutes before it hit the table. I comped it and apologized.
Specials:
3 Staff members that stood out (why/how):
-Liam did a great job staying productive today
-Sayo did a goo job training John. They a had decent pop in the section at one point so John got some quality practice with multi-tasking when being double sat.
Any VIP's in?
Comps& Void Detail:
-Gift Card Comp for Shady Grove trade
-Recovery for long wait for 2 Unagi Nigiri
-Emp Day off for Lindsey, and Kelly
R&M needs:
-Rodrigo was in today finishing repairs on the bathroom door, and S12
86'd items/ need more:
LY Lunch Sales: 1572
Projected Sales : 1700 (-8)
TY Lunch Sales: 1692
+/- : +120, +8%
Lunch Covers: 100
Avg PPA: 16.92
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 5.08%
Weather: Sunny and chilly
Special events?:
Who worked:
Renee, Sayo w/ John, Alex, Johnny Cl, Liam SA, Taylor FR, Tori H
Flow of Business, Cuts and Ticket Times:
Another mellow lunch. Felt a little busier than yesterday and a little closer to a full house, but still not very busy. Ticket times were good.
Had 1 issue with a table not getting their Unagi Nigiris. It was missed by Angel and Renee, Angel eventually realized his mistake and sent them out. It was a bout 25 minutes before it hit the table. I comped it and apologized.
Specials:
3 Staff members that stood out (why/how):
-Liam did a great job staying productive today
-Sayo did a goo job training John. They a had decent pop in the section at one point so John got some quality practice with multi-tasking when being double sat.
Any VIP's in?
Comps& Void Detail:
-Gift Card Comp for Shady Grove trade
-Recovery for long wait for 2 Unagi Nigiri
-Emp Day off for Lindsey, and Kelly
R&M needs:
-Rodrigo was in today finishing repairs on the bathroom door, and S12
86'd items/ need more:
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