Written By: Elizabeth
LY Lunch Sales: $2084
Projected Sales : $2257
TY Lunch Sales:$1966
+/- : -6% LY and -$291 PS
Lunch Covers: 109
Avg PPA: $18.04
Previous Days Labor: 15.37%
Previous Days Comps: 3.93%
Controllable Comps: 3.37%
Weather: Rainy until about 12:45, then it stopped and around 2pm the sun came out. Cool though. 60s. Slight humidity
Special events?:Graduations are upon us.
Who worked:
Johnny CL. Sophia, Lindsey, Kelly. John Host, Mandy SA (was supposed to train Ara but Ara quit),Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch started slow with all the rain but slowly picked up around 12:45. I think the rain definitely kept us from hitting our PS today.
Had a few walk in 5 tops after 12:30. The restaurant seemed a lot busier than it was because it was SO LOUD. Don't know why. Around 1pm I had to hop in the kitchen and work expo until about 1:40. Louis is still new, and then it was just Daniel on Teishoku. We really need a third man on at lunch. With Louis being new and still slow, Daniel was taking the brunt of service on his own. I called tickets, helped where I could, and we pulled through. But we did hit some 20-25 minute tickets. As far as I know there were no complaints. I didn't hit the floor until the rush was over.
Cut to 2 on at 1:40, had about 5 more tables walk in after that as lunch came to a close
3 Staff members that stood out (why/how):
-Louis did great for his first solo shift, especially on a rainy day when everyone wanted ramen. Albiet he was very slow, but he didn't make any mistakes. So. Speed comes with time.
-John hosted today and did a great job. Very friendly. He mentioned wanting to get some cocktail training. I think the staff meeting next Thursday with the beverage course will help everyone out.
-Daniel did a great job on fry today. While his station was a bit messy, he did great considering he had to help Louis from time to time.
-Mandy was a good enough sport to be our SA today even though Ara quit last minute (she was supposed to train her). I bought her lunch (since she was supposed to train anyway)
Any VIP's in?
I didn't see anyone during the time I was on the floor. Might have been some while I was in the kitchen
Echo at S12
Comps& Void Detail:
Emp Day off for old emp Echo
R&M needs:
The vent in the kitchen as well as the vent in the Party Room was leaking when I got in this morning. Called Petrocelli and Joe came out to look. Finally taking some ownership over this and said he will get it fixed. That was like pulling teeth. He said he will be back out once it stops raining.
86'd items/ need more:
Thursday, May 19, 2016
Wednesday, May 18, 2016
Wednesday 5.18.16
Written By: Elizabeth
LY Lunch Sales: $1617
Projected Sales : $1928
TY Lunch Sales: $2043
+/- :+26% LY and +$118 PS
Lunch Covers: 123
Avg PPA: $16.61
LY Dinner Sales: $4142
Projected Sales : $5346
TY Dinner Sales: $6301
+/- : +52% LY and +$955 PS (wow!)
Dinner Covers: 235
Avg PPA: $26.81
The day finished with $8344 in sales, that's 45% over LY and $1073 over PS. Wow. Just wow for a wednesday. Back in the day we were doing those sales on Fridays and Saturdays only. Just so everyone knows how amazing those sales are.
Previous Days Labor: 16%
Previous Days Comps: 4.98%
Controllable Comps: 4.63%
Weather: Sunny and in the 70s
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Naoto, Johnny CL. John SA, tAYLOR fR, Cindy Host TR Chloe
Dinner: Lindsey, Naoto, Cindy, Sayo, Clair CL
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 11:45/12, went on a very brief wait mostly because everyone was incomplete, then it just stayed steady until about 1pm. Cut Naoto at that time, it continued to slow, then cut Lindsey. The usual rush of the 1:30 lunch crowd rolled around and that was that.
Dinner:Happy hour started off strong and we came close to filling up, but it slowed down around 5:45. Then picked back up around 6:30pm Went on a wait. Had a bunch of 3s and 4s, then around 8:30 it was all 2s. Stayed on a wait until 9:40 with some walk in 5 tops. Cut down to 2 on at 9:30. Sayo and Sophia closed it down.
Specials:
Hama toro and Sake Toro Carpaccio
3 Staff members that stood out (why/how):
-Cindy did well on her first solo shift on the floor. She was a little nervous at the start. Only had two mistakes, a misring for a croquette (she said she verified with the table but once it arrived they denied it) and a void for a misring. Other than that she did great.
-Maverick and John hosting tonight. I was a little nervous but they did really well. I made any drinks that got ordered since Maverick said he only had one CT training shift and didn't feel confident in making drinks yet. He asked for another CT training shift.
-John is just super friendly and personable at the host stand.
Any VIP's in?
Lunch: Kaila, our serendipity rep.
Dinner: Matt & Julie and their kid. Ransom was in solo.
Comps& Void Detail:
FNF for Kaila
Guest Changed mind on Croquette,
server misring on Argus, Lindsey misheard her. She meant Ginger Beer not... the Ginger beer. :/
Training Meals this morning for Cindy and Chloe
Promo Kome Bucks.
R&M needs:
The cork board near the bathrooms fell on some one first thing this morning. Not a huge deal, but the screw on the left is not fully anchored into the wall, so that's what lead to it falling out a bit.
86'd items/ need more:
LY Lunch Sales: $1617
Projected Sales : $1928
TY Lunch Sales: $2043
+/- :+26% LY and +$118 PS
Lunch Covers: 123
Avg PPA: $16.61
LY Dinner Sales: $4142
Projected Sales : $5346
TY Dinner Sales: $6301
+/- : +52% LY and +$955 PS (wow!)
Dinner Covers: 235
Avg PPA: $26.81
The day finished with $8344 in sales, that's 45% over LY and $1073 over PS. Wow. Just wow for a wednesday. Back in the day we were doing those sales on Fridays and Saturdays only. Just so everyone knows how amazing those sales are.
Previous Days Labor: 16%
Previous Days Comps: 4.98%
Controllable Comps: 4.63%
Weather: Sunny and in the 70s
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Naoto, Johnny CL. John SA, tAYLOR fR, Cindy Host TR Chloe
Dinner: Lindsey, Naoto, Cindy, Sayo, Clair CL
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up around 11:45/12, went on a very brief wait mostly because everyone was incomplete, then it just stayed steady until about 1pm. Cut Naoto at that time, it continued to slow, then cut Lindsey. The usual rush of the 1:30 lunch crowd rolled around and that was that.
Dinner:Happy hour started off strong and we came close to filling up, but it slowed down around 5:45. Then picked back up around 6:30pm Went on a wait. Had a bunch of 3s and 4s, then around 8:30 it was all 2s. Stayed on a wait until 9:40 with some walk in 5 tops. Cut down to 2 on at 9:30. Sayo and Sophia closed it down.
Specials:
Hama toro and Sake Toro Carpaccio
3 Staff members that stood out (why/how):
-Cindy did well on her first solo shift on the floor. She was a little nervous at the start. Only had two mistakes, a misring for a croquette (she said she verified with the table but once it arrived they denied it) and a void for a misring. Other than that she did great.
-Maverick and John hosting tonight. I was a little nervous but they did really well. I made any drinks that got ordered since Maverick said he only had one CT training shift and didn't feel confident in making drinks yet. He asked for another CT training shift.
-John is just super friendly and personable at the host stand.
Any VIP's in?
Lunch: Kaila, our serendipity rep.
Dinner: Matt & Julie and their kid. Ransom was in solo.
Comps& Void Detail:
FNF for Kaila
Guest Changed mind on Croquette,
server misring on Argus, Lindsey misheard her. She meant Ginger Beer not... the Ginger beer. :/
Training Meals this morning for Cindy and Chloe
Promo Kome Bucks.
R&M needs:
The cork board near the bathrooms fell on some one first thing this morning. Not a huge deal, but the screw on the left is not fully anchored into the wall, so that's what lead to it falling out a bit.
86'd items/ need more:
Tuesday, May 17, 2016
Tuesday 5/17/16
Written By: Samara
LY Lunch Sales: $1890
Projected Sales : $2196
TY Lunch Sales: $2479
+/- : +31% over LY & +$283 over PS
Lunch Covers: 139
Avg PPA: $17.83
LY Dinner Sales: $4799
Projected Sales : $4900
TY Dinner Sales: $5591
+/- : +17% over LY & +$692 over PS
Dinner Covers: 198
Avg PPA: $28.24
Previous Days Labor: 14.53%
Previous Days Comps: 5.37%
Controllable Comps: 1.04%
Weather: 80's and sunny during the day, 70's and thunderstorms approaching at night
Special events?:
Who worked: LUNCH- Lindsey, Clair training Cindy, Sayo, Johnny (CL), Mandy training William (SA), Taylor (FR), John (H)
DINNER- Lindsey, Mandy, Kelly, Grace, Clair (CL), John (SA), Hiroe (FR), Miriam & Grant (H)
Flow of Business, Cuts and Ticket Times: Lots of difficult customers today. 3-top at B4 during lunch insisted that our Tonkotsu Ramen was supposed to come with fried pork cutlet and that our food wasn't authentic Japanese...Elizabeth straightened them out.
A single guy sat himself at the sushi bar at 2:20pm. I apologized and said we were close. He thought we closed at 3pm. I apologized again and said we were open until 3pm on the weekends. He slammed his phone down and stormed out cursing.
B7 had a problem with some Tori-Teba wings. Every time I get a complaint that our chicken wings are raw is when Josh is working. This has happened 5 times in the last month. Is it something wrong in his technique? Is he not cooking them long enough? Do we need to change how they're being prepped? Because it's becoming far too consistent.
Semi-regular female customer who asked for a spicy scallop roll. The sushi bar said no. I explained to her that it's at the chef's discretion to make modifications and exceptions. She seemed understanding...I persuaded her to order the hand roll. However, Kelly told me later they weren't particularly nice to her after they didn't get what they wanted.
Dinner sushi bar roster is perfect. We need a crew like this all of the time. Ticket times never were over 15-20 minutes max.
Specials:
3 Staff members that stood out (why/how): Grace was 45 minutes late today. Her IN-time was at 4:00, I called her twice between 4:09 and 4:20. She answered the second time...thought she was off today and working tomorrow. I had her sign a late tracking sheet and she is on probation.
Grant needs to work on his organization when cocktailing. He closed out the wrong card and I finally (?!) got him to stop shoving the receipts and cash he received in his back pockets.
Any VIP's in? Liz, Joel, Lindsey Creel
Comps& Void Detail:
-Owner Comp from Take for Scott's meal
-Comped Saba Box. Guest Changed Mind.
-Kitchen Error Tori-Teba
-Employee Kome Bucks Sayo
-Training meals for Mandy, William, and Cindy
-Birthday Dessert
-Reopened a check for Grant
-1 Promo Kome Bucks
-1 Birthday Dessert
-FNF for Joel
R&M needs: Petrocielli showed up around 8 to fix the leaks.
86'd items/ need more:
LY Lunch Sales: $1890
Projected Sales : $2196
TY Lunch Sales: $2479
+/- : +31% over LY & +$283 over PS
Lunch Covers: 139
Avg PPA: $17.83
LY Dinner Sales: $4799
Projected Sales : $4900
TY Dinner Sales: $5591
+/- : +17% over LY & +$692 over PS
Dinner Covers: 198
Avg PPA: $28.24
Previous Days Labor: 14.53%
Previous Days Comps: 5.37%
Controllable Comps: 1.04%
Weather: 80's and sunny during the day, 70's and thunderstorms approaching at night
Special events?:
Who worked: LUNCH- Lindsey, Clair training Cindy, Sayo, Johnny (CL), Mandy training William (SA), Taylor (FR), John (H)
DINNER- Lindsey, Mandy, Kelly, Grace, Clair (CL), John (SA), Hiroe (FR), Miriam & Grant (H)
Flow of Business, Cuts and Ticket Times: Lots of difficult customers today. 3-top at B4 during lunch insisted that our Tonkotsu Ramen was supposed to come with fried pork cutlet and that our food wasn't authentic Japanese...Elizabeth straightened them out.
A single guy sat himself at the sushi bar at 2:20pm. I apologized and said we were close. He thought we closed at 3pm. I apologized again and said we were open until 3pm on the weekends. He slammed his phone down and stormed out cursing.
B7 had a problem with some Tori-Teba wings. Every time I get a complaint that our chicken wings are raw is when Josh is working. This has happened 5 times in the last month. Is it something wrong in his technique? Is he not cooking them long enough? Do we need to change how they're being prepped? Because it's becoming far too consistent.
Semi-regular female customer who asked for a spicy scallop roll. The sushi bar said no. I explained to her that it's at the chef's discretion to make modifications and exceptions. She seemed understanding...I persuaded her to order the hand roll. However, Kelly told me later they weren't particularly nice to her after they didn't get what they wanted.
Dinner sushi bar roster is perfect. We need a crew like this all of the time. Ticket times never were over 15-20 minutes max.
Specials:
3 Staff members that stood out (why/how): Grace was 45 minutes late today. Her IN-time was at 4:00, I called her twice between 4:09 and 4:20. She answered the second time...thought she was off today and working tomorrow. I had her sign a late tracking sheet and she is on probation.
Grant needs to work on his organization when cocktailing. He closed out the wrong card and I finally (?!) got him to stop shoving the receipts and cash he received in his back pockets.
Any VIP's in? Liz, Joel, Lindsey Creel
Comps& Void Detail:
-Owner Comp from Take for Scott's meal
-Comped Saba Box. Guest Changed Mind.
-Kitchen Error Tori-Teba
-Employee Kome Bucks Sayo
-Training meals for Mandy, William, and Cindy
-Birthday Dessert
-Reopened a check for Grant
-1 Promo Kome Bucks
-1 Birthday Dessert
-FNF for Joel
R&M needs: Petrocielli showed up around 8 to fix the leaks.
86'd items/ need more:
Monday 5/16/16
Written By: Samara
LY Lunch Sales: $2281
Projected Sales : $2070
TY Lunch Sales: $2186
+/- : -4% under LY & +$116 over PS
Lunch Covers: 116
Avg PPA: $18.84
LY Dinner Sales: $5164
Projected Sales : $5365
TY Dinner Sales: $6249
+/- : +21% over LY & +$884 over PS
Dinner Covers: 209
Avg PPA: $29.89
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: 80's and overcast during the day, the sun came out later, 70's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kelly, Johnny (CL), Hiroe (FR), Dusten training Ara (SA), Junko (H)
DINNER- Dusten, Clair training Cindy, Ruthy, Leary, Camacho (CL), Taylor (FR), Maverick (SA), Chelsea & Grant (H)
Flow of Business, Cuts and Ticket Times: Slow start. Only 3/4 of the restaurant was full by noon, the sushi bar was nearly empty. Around 12:30, we finally had a solid lunch rush. Sat the last table at 2:00pm. Cut Mandy at 1, Grace at 1:30, and kept two until close.
Crazy busy for dinner. Very little mistakes made. Sushi bar was hitting 40 minute tickets around 6pm but recovered quickly. There was only one table Chelsea ended up cocktailing the whole night and I helped Grant intermittently but it was nice to see he could handle a busier night on his own. Wait times on average were 35-45 minutes for 2-top and 45-1 hour for 3+ tops. Had two 6-tops walk in and a 5 that were able to be seated in the party room. Had a wait up until 10pm when the last 3 tables were sat. The last table left at 11:20pm.
I am tired.
Specials:
3 Staff members that stood out (why/how): Grant has improved with running the board. He now takes the time to count tables. His quote times were nearly perfect tonight.
Chelsea sold over $400 in beverage sales while cocktailing and all of her tips were at least 20%. I have a feeling she's an upselling superstar. I want to reward her for how important she here, even though it's only been a short time. I gave her a Dai Due gift card.
Josh tried to order an Uni Box for dinner.
Any VIP's in? Old John, Ben (Elizabeth's Broker), Rachel & Carlos, Harleigh from Black Swan Yoga, Rachel from Hotel Vegas, Krista from Farewell Books, Ramen Tatsuya crew, quite a few familiar faces as well.
Comps& Void Detail:
-5 SIN
-2 Promo Bucks
-Comped Botan Ebi. Kitchen Error. Somehow we lost the ebi body to be fried???
-Training meals for Cindy & Clair
R&M needs:
86'd items/ need more: China Markers
LY Lunch Sales: $2281
Projected Sales : $2070
TY Lunch Sales: $2186
+/- : -4% under LY & +$116 over PS
Lunch Covers: 116
Avg PPA: $18.84
LY Dinner Sales: $5164
Projected Sales : $5365
TY Dinner Sales: $6249
+/- : +21% over LY & +$884 over PS
Dinner Covers: 209
Avg PPA: $29.89
Previous Days Labor: 15%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: 80's and overcast during the day, the sun came out later, 70's and cool at night
Special events?:
Who worked: LUNCH- Mandy, Grace, Kelly, Johnny (CL), Hiroe (FR), Dusten training Ara (SA), Junko (H)
DINNER- Dusten, Clair training Cindy, Ruthy, Leary, Camacho (CL), Taylor (FR), Maverick (SA), Chelsea & Grant (H)
Flow of Business, Cuts and Ticket Times: Slow start. Only 3/4 of the restaurant was full by noon, the sushi bar was nearly empty. Around 12:30, we finally had a solid lunch rush. Sat the last table at 2:00pm. Cut Mandy at 1, Grace at 1:30, and kept two until close.
Crazy busy for dinner. Very little mistakes made. Sushi bar was hitting 40 minute tickets around 6pm but recovered quickly. There was only one table Chelsea ended up cocktailing the whole night and I helped Grant intermittently but it was nice to see he could handle a busier night on his own. Wait times on average were 35-45 minutes for 2-top and 45-1 hour for 3+ tops. Had two 6-tops walk in and a 5 that were able to be seated in the party room. Had a wait up until 10pm when the last 3 tables were sat. The last table left at 11:20pm.
I am tired.
Specials:
3 Staff members that stood out (why/how): Grant has improved with running the board. He now takes the time to count tables. His quote times were nearly perfect tonight.
Chelsea sold over $400 in beverage sales while cocktailing and all of her tips were at least 20%. I have a feeling she's an upselling superstar. I want to reward her for how important she here, even though it's only been a short time. I gave her a Dai Due gift card.
Josh tried to order an Uni Box for dinner.
Any VIP's in? Old John, Ben (Elizabeth's Broker), Rachel & Carlos, Harleigh from Black Swan Yoga, Rachel from Hotel Vegas, Krista from Farewell Books, Ramen Tatsuya crew, quite a few familiar faces as well.
Comps& Void Detail:
-5 SIN
-2 Promo Bucks
-Comped Botan Ebi. Kitchen Error. Somehow we lost the ebi body to be fried???
-Training meals for Cindy & Clair
R&M needs:
86'd items/ need more: China Markers
Sunday, May 15, 2016
Sunday PM 5/15/16
Written By: Samara
LY Dinner Sales: $5643
Projected Sales : $4598
TY Dinner Sales: $5896
+/- : +9% over LY & +$253 over PS
Dinner Covers: 200
Avg PPA: $29.48
Weather: 70's and raining
Special events?:
Who worked: Mandy, Grace, Camacho, Camacho, Sayo, Clair (CL), Maverick (SA), Hiroe (FR), Ruthy training John (H), Grant hosted as well
Flow of Business, Cuts and Ticket Times: Regular Sunday night with a line out of the door at open. Filled up and on a wait by 6pm. Sushi bar informed me that they were hitting 30-40 minute tickets for maki station at this time. After the initial rush, things were smooth for the rest of the night. Lots of team work
Specials: Snow Crab 16, Japanese Uni 10, Suzuki Carpaccio 10, Farm Salad 5
3 Staff members that stood out (why/how): Mr. Tran's rolls looked pretty sloppy tonight.
John's last shift of hosting training. He ran the board the entire night with guidance from Ruthy and delegated when to seat people to Grant. He did a really great job. Very thorough and polite in his approach with customers. It was busy enough that he got a proper sense of how to quote times. Interested to see how he progresses!
Sayo got snippy with me early on. She wanted A4's last roll before A3's. She rang them in around the same time. This was right after the sushi bar told me they were backed up and I knew the sushimen were trying to push through. She was very impatient. Both tables rolls came out about 5 minutes later. Shortly after I picked up A3's check with a full table of dishes. I kindly reminded her about pre busing before dropping the check. She got an attitude with me again and said she knew how to do her job. I let it slide. Just making a note of it here.
Any VIP's in? Lindsey Creel
Comps& Void Detail:
-Training Meal for Ruthy and John
-Bought Ruthy a glass of house white
-2 Promo Kome Bucks
-A couple of void misrings and 86'd items but NO COMPS!
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5643
Projected Sales : $4598
TY Dinner Sales: $5896
+/- : +9% over LY & +$253 over PS
Dinner Covers: 200
Avg PPA: $29.48
Weather: 70's and raining
Special events?:
Who worked: Mandy, Grace, Camacho, Camacho, Sayo, Clair (CL), Maverick (SA), Hiroe (FR), Ruthy training John (H), Grant hosted as well
Flow of Business, Cuts and Ticket Times: Regular Sunday night with a line out of the door at open. Filled up and on a wait by 6pm. Sushi bar informed me that they were hitting 30-40 minute tickets for maki station at this time. After the initial rush, things were smooth for the rest of the night. Lots of team work
Specials: Snow Crab 16, Japanese Uni 10, Suzuki Carpaccio 10, Farm Salad 5
3 Staff members that stood out (why/how): Mr. Tran's rolls looked pretty sloppy tonight.
John's last shift of hosting training. He ran the board the entire night with guidance from Ruthy and delegated when to seat people to Grant. He did a really great job. Very thorough and polite in his approach with customers. It was busy enough that he got a proper sense of how to quote times. Interested to see how he progresses!
Sayo got snippy with me early on. She wanted A4's last roll before A3's. She rang them in around the same time. This was right after the sushi bar told me they were backed up and I knew the sushimen were trying to push through. She was very impatient. Both tables rolls came out about 5 minutes later. Shortly after I picked up A3's check with a full table of dishes. I kindly reminded her about pre busing before dropping the check. She got an attitude with me again and said she knew how to do her job. I let it slide. Just making a note of it here.
Any VIP's in? Lindsey Creel
Comps& Void Detail:
-Training Meal for Ruthy and John
-Bought Ruthy a glass of house white
-2 Promo Kome Bucks
-A couple of void misrings and 86'd items but NO COMPS!
R&M needs:
86'd items/ need more:
Sunday AM 5.15.16
Written By: Elizabeth
LY Lunch Sales: $2883
Projected Sales : $2988
TY Lunch Sales: $2490
+/- : -14% LY and -$498 PS
Lunch Covers: 146
Avg PPA: $17.05
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 2.64%
Weather: Overcast, cooler. high 60s, low 70s
Special events?: none.
Who worked: Mandy,Grace, Ruthy, Camacho CL. Miriam Host, Taylor FR, John SA
The "new" guy Steve Nguyen told me today that he had never received clock in information. I asked if anyone gave him an I9 or W4 and he said no. So I had him fill out his paperwork. Folks, he has been working here since Mid March. How come I never got paperwork for him? All new hires must fill out their paperwork before starting work. I owe Steve back pay for a month and a half now.
I was just auditing time cards and noticed that I don't have paperwork for Yuka either. Can someone please get that from her tomorrow if she is here. I will be processing payroll on Tuesday and need her information so that she can get paid.
Flow of Business, Cuts and Ticket Times:
Sleepy day here. Had about 5 tables right at 11am and I thought we were going to be slammed, but that was it. ebb and flow all day. Cut Mandy at 1pm, and Camacho absorbed the back B's. The sushi bar didn't fill up until around 2pm. Kept Jason moving, and then a 6 top walked in at 2:15. But he delegated what he needed and the whole crew did a good job staying busy. I cut Grace around 2:30
Had Matt throw away a quarter of a bag of gyoza marked with the date May 8th. I ordered them for lunch, (because earlier I noticed a burnt looking order, which did not go out, which I tried, and it tasted like a plastic bag). And my order tasted of the same plastic bag taste. I went back to the kitchen and asked Matt to pull the bag that I got my order from and it was dated the 8th. It also had a tear in the bottom of the bag. Week old Gyoza may be the limit.
3 Staff members that stood out (why/how):
-Camacho made the best use of his downtime for the first hour when his sushi bar was rarely sat, and then handed the rush really well
-John did a great job as always
Any VIP's in?
Old John, Take with Kenta and soccer buddies.
Comps& Void Detail:
voided a Saba Box, guest changed mind.
Owner comp for Take
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2883
Projected Sales : $2988
TY Lunch Sales: $2490
+/- : -14% LY and -$498 PS
Lunch Covers: 146
Avg PPA: $17.05
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 2.64%
Weather: Overcast, cooler. high 60s, low 70s
Special events?: none.
Who worked: Mandy,Grace, Ruthy, Camacho CL. Miriam Host, Taylor FR, John SA
The "new" guy Steve Nguyen told me today that he had never received clock in information. I asked if anyone gave him an I9 or W4 and he said no. So I had him fill out his paperwork. Folks, he has been working here since Mid March. How come I never got paperwork for him? All new hires must fill out their paperwork before starting work. I owe Steve back pay for a month and a half now.
I was just auditing time cards and noticed that I don't have paperwork for Yuka either. Can someone please get that from her tomorrow if she is here. I will be processing payroll on Tuesday and need her information so that she can get paid.
Flow of Business, Cuts and Ticket Times:
Sleepy day here. Had about 5 tables right at 11am and I thought we were going to be slammed, but that was it. ebb and flow all day. Cut Mandy at 1pm, and Camacho absorbed the back B's. The sushi bar didn't fill up until around 2pm. Kept Jason moving, and then a 6 top walked in at 2:15. But he delegated what he needed and the whole crew did a good job staying busy. I cut Grace around 2:30
Had Matt throw away a quarter of a bag of gyoza marked with the date May 8th. I ordered them for lunch, (because earlier I noticed a burnt looking order, which did not go out, which I tried, and it tasted like a plastic bag). And my order tasted of the same plastic bag taste. I went back to the kitchen and asked Matt to pull the bag that I got my order from and it was dated the 8th. It also had a tear in the bottom of the bag. Week old Gyoza may be the limit.
3 Staff members that stood out (why/how):
-Camacho made the best use of his downtime for the first hour when his sushi bar was rarely sat, and then handed the rush really well
-John did a great job as always
Any VIP's in?
Old John, Take with Kenta and soccer buddies.
Comps& Void Detail:
voided a Saba Box, guest changed mind.
Owner comp for Take
R&M needs:
86'd items/ need more:
Saturday, May 14, 2016
Saturday PM 5.14.16
Written By: Elizabeth
LY Dinner Sales: $7703
Projected Sales : $8215
TY Dinner Sales: $8365
+/- : +9% LY and +$150 PS
Dinner Covers:263
Avg PPA: $31.81
Weather: Rainy until about 6:30 then the sun came out. It cooled off a little bit spit rain on and off through the night.
Special events?: none that I know of. I think UT Finals are over.
Who worked: Clair, Sayo, Krystin. Ruthy, Dusten CL. Chelsea and Kelly Hosted, Cindy CT, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Busy from the get go. On a wait around 5:45, got off the wait shortly after 10pm. Pretty seemless night. Chelsea is amazing at the host stand, and Kelly is always running around staying busy or bussing tables or getting waters. Great job from both of them tonight. Everyone else was on top of it, moving and shaking. Just another Saturday night at Kome.
Because the night was somewhat on auto pilot, Matt and I brainstormed about organization and then put a plan into action.
A project I've wanted to do for a while and finally did tonight was move dry storage. Matt was a huge help (he moved it all himself). First we brainstormed where we could make room in the kitchen. There is SO MUCH unused space back there on shelves and tables, and I have always hated the idea of food we eat being in the same space as dirty dishes and glasses. I have attached some pictures so that everyone knows where every thing is now. We are most definitely maximizing our space now.
Specials:
Farm salad
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Chelsea and Kelly as mentioned above.
-Krystin powered through her last shift before Paris like a champ.
Any VIP's in?
Vivian and Erik
Comps& Void Detail:
Only had to void a beer for Krystin, Guest changed mind
DNL on Kitchen Error for a guy at S11- no error or anyone's. It came at the end of the night, he was sitting solo and ordered Aburi Aji, then claimed it wasn't Aji. He was getting a little aggressive with Dusten about it, so Dusten just comp'd it and told me about it.
R&M needs:
The vent in the kitchen was leaking again. I called Petrocelli (against my better judgement) and the guy first tried to tell us it was our roof and I reminded him it was the vent THEY installed. He said he would have to call Joe. So I'm REALLY looking forward to that conversation.
86'd items/ need more:
Rose.
LY Dinner Sales: $7703
Projected Sales : $8215
TY Dinner Sales: $8365
+/- : +9% LY and +$150 PS
Dinner Covers:263
Avg PPA: $31.81
Weather: Rainy until about 6:30 then the sun came out. It cooled off a little bit spit rain on and off through the night.
Special events?: none that I know of. I think UT Finals are over.
Who worked: Clair, Sayo, Krystin. Ruthy, Dusten CL. Chelsea and Kelly Hosted, Cindy CT, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Busy from the get go. On a wait around 5:45, got off the wait shortly after 10pm. Pretty seemless night. Chelsea is amazing at the host stand, and Kelly is always running around staying busy or bussing tables or getting waters. Great job from both of them tonight. Everyone else was on top of it, moving and shaking. Just another Saturday night at Kome.
Because the night was somewhat on auto pilot, Matt and I brainstormed about organization and then put a plan into action.
A project I've wanted to do for a while and finally did tonight was move dry storage. Matt was a huge help (he moved it all himself). First we brainstormed where we could make room in the kitchen. There is SO MUCH unused space back there on shelves and tables, and I have always hated the idea of food we eat being in the same space as dirty dishes and glasses. I have attached some pictures so that everyone knows where every thing is now. We are most definitely maximizing our space now.
 |
| Sauces and things to make sauces go on this shelf |
 |
| Linens now go here where dry storage once was. |
 |
| Corn and Ramen Bases back here-convenient. |
 |
| Curry base, other Japanese items-Dashi- squid ink |
 |
| gelatin, sansho pepper, sesame seeds, togarashi |
 |
| Kewpie, Sriracha |
Specials:
Farm salad
Japanese Uni
Snow Crab
3 Staff members that stood out (why/how):
-Chelsea and Kelly as mentioned above.
-Krystin powered through her last shift before Paris like a champ.
Any VIP's in?
Vivian and Erik
Comps& Void Detail:
Only had to void a beer for Krystin, Guest changed mind
DNL on Kitchen Error for a guy at S11- no error or anyone's. It came at the end of the night, he was sitting solo and ordered Aburi Aji, then claimed it wasn't Aji. He was getting a little aggressive with Dusten about it, so Dusten just comp'd it and told me about it.
R&M needs:
The vent in the kitchen was leaking again. I called Petrocelli (against my better judgement) and the guy first tried to tell us it was our roof and I reminded him it was the vent THEY installed. He said he would have to call Joe. So I'm REALLY looking forward to that conversation.
86'd items/ need more:
Rose.
Saturday AM 5/14/16
Written By: Samara
LY Lunch Sales: $2325
Projected Sales : $2720
TY Lunch Sales: $2458
+/- : +6% over LY & -$262 under PS
Lunch Covers: 150
Avg PPA: $16.39
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 1.71%
Weather: 70's and raining
Special events?: none that I know of...
Who worked: Lindsey, Ruthy, Sophia training Cindy, Johnny (CL), Hiroe (FR), Taylor (SA), Maverick (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Several 5 and 6-tops walk ins. Once it started raining around 1, business died down. Cut Lindsey at 2 and kept 3 on but surprisingly no late pop. No long ticket times or customer issues. Excellent team work all around.
Specials:
3 Staff members that stood out (why/how): Maverick had an issue with a customer. It was after 2pm and there a few tables open and pretty much an empty sushi bar. He asked for her to wait to be completed, which annoyed her since it wasn't during our "peak hours". Granted, it was pretty slow at the time. He sat her a few minutes later when she was complete at A4. She then wanted to be moved to the sushi bar and ranted at Johnny about her experience with Maverick. I had a talk with her to smooth things over. I had a long talk with Maverick about how to deflect difficult customers...sometimes it's just a matter of HOW you says things. However, 2 girls walked in at 3:08, he delivered the news that we were closed in an off-putting manner and I had to correct him again. What it comes down to is: he's young and has a lot of stuff on his plate for someone his age. I'm trying to figure out the best way to coach him. Any tips from the other managers would be helpful!
Sophia was very thorough with training Cindy as a server today. She said Cindy needs a little push in talking to tables, that she relied on Sophia too much because she's nervous. I asked Cindy to take the lead in her next training, which will be with Clair on Monday night.
Taylor was 30 minutes late today. I called him at 11:50 and he said he was stuck in traffic. I wrote up a late tracking sheet and had him sign it. Explained that if he had called earlier, I wouldn't have had to write him up.
Any VIP's in? Old John
All the reservations for tonight cancelled. Marielle Quaid (Dennis Quaid's sister in law...why do I know this? called) to make a last minute reservation but then cancelled just now. Is it the weather or events going on???
Comps& Void Detail:
-Bought Sophia a glass of house white
-Employee Kome Bucks from Lindsey
-1 Kome bucks from a recovery last week
-Training meals for Sophia and Cindy
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2325
Projected Sales : $2720
TY Lunch Sales: $2458
+/- : +6% over LY & -$262 under PS
Lunch Covers: 150
Avg PPA: $16.39
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 1.71%
Weather: 70's and raining
Special events?: none that I know of...
Who worked: Lindsey, Ruthy, Sophia training Cindy, Johnny (CL), Hiroe (FR), Taylor (SA), Maverick (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Several 5 and 6-tops walk ins. Once it started raining around 1, business died down. Cut Lindsey at 2 and kept 3 on but surprisingly no late pop. No long ticket times or customer issues. Excellent team work all around.
Specials:
3 Staff members that stood out (why/how): Maverick had an issue with a customer. It was after 2pm and there a few tables open and pretty much an empty sushi bar. He asked for her to wait to be completed, which annoyed her since it wasn't during our "peak hours". Granted, it was pretty slow at the time. He sat her a few minutes later when she was complete at A4. She then wanted to be moved to the sushi bar and ranted at Johnny about her experience with Maverick. I had a talk with her to smooth things over. I had a long talk with Maverick about how to deflect difficult customers...sometimes it's just a matter of HOW you says things. However, 2 girls walked in at 3:08, he delivered the news that we were closed in an off-putting manner and I had to correct him again. What it comes down to is: he's young and has a lot of stuff on his plate for someone his age. I'm trying to figure out the best way to coach him. Any tips from the other managers would be helpful!
Sophia was very thorough with training Cindy as a server today. She said Cindy needs a little push in talking to tables, that she relied on Sophia too much because she's nervous. I asked Cindy to take the lead in her next training, which will be with Clair on Monday night.
Taylor was 30 minutes late today. I called him at 11:50 and he said he was stuck in traffic. I wrote up a late tracking sheet and had him sign it. Explained that if he had called earlier, I wouldn't have had to write him up.
Any VIP's in? Old John
All the reservations for tonight cancelled. Marielle Quaid (Dennis Quaid's sister in law...why do I know this? called) to make a last minute reservation but then cancelled just now. Is it the weather or events going on???
Comps& Void Detail:
-Bought Sophia a glass of house white
-Employee Kome Bucks from Lindsey
-1 Kome bucks from a recovery last week
-Training meals for Sophia and Cindy
R&M needs:
86'd items/ need more:
Friday PM 5/13/16
Written By: Samara
LY Dinner Sales: $7191
Projected Sales : $7650
TY Dinner Sales: 7341
+/- : 2% over LY & -$309 under PS
Dinner Covers: 246
Avg PPA: $29.84
Weather: 80's and very humid
Special events?: Friday the 13th
Who worked: Camacho, Lindsey, Johnny, Krystin, Clair (CL), Maverick (SA), Grant (FR), Chelsea & Kelly (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Filled up and on a wait by 6pm. Had two 6-tops and a 5-top walk in around that time. Everyone was quoted 45 minutes- 1 hour and seated exactly on time. An absurd amount of regulars tonight...I recognized more tables than I did not!
No customer issues other than B5 saying their Iidako was greasy. It was remade. I think the kitchen could keep a better eye on these things but without an expo or KM, these details fall by the wayside. Also, the fry station was getting hit hard tonight. Thank for Elizabeth for your help.
Some long ticket times from the sushi bar but again, no customer issue. Good moods all around.
Went off the wait around 9:45 when I cut Camacho. Cut Lindsey at 10, Johnny at 10:30, and Krystin at 10:45. It really pestered off around 10. Most of the staff already gone a little after 11pm.
Specials: Hirame, Japanease Uni, Apple Pie Dessert
3 Staff members that stood out (why/how): Grant was the superstar of the night, helping pre bus anytime he was on the floor after running food. It was sweet to see how much he helped Maverick. I gave him an Alamo gift card.
Kelly and Chelsea. #1 hosting team. I never have to worry about the host stand when they're working together.
Chelsea said she would be interested in serving...so I'll try to fast track that process.
Clair rung in two sushi specials even though I had 86'd them in the computer, wrote it on the board, and had the hosts cross it out on the menus.
Any VIP's in? Susan & Jason, Thalia, Kumi & family, Leslie & boyfriend, Mark & girlfriend, The yellow jacket crew, Abel
Comps& Void Detail: 5 Promo Kome Bucks, Employee Day Off for Abel, a few misrings and voids
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7191
Projected Sales : $7650
TY Dinner Sales: 7341
+/- : 2% over LY & -$309 under PS
Dinner Covers: 246
Avg PPA: $29.84
Weather: 80's and very humid
Special events?: Friday the 13th
Who worked: Camacho, Lindsey, Johnny, Krystin, Clair (CL), Maverick (SA), Grant (FR), Chelsea & Kelly (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Filled up and on a wait by 6pm. Had two 6-tops and a 5-top walk in around that time. Everyone was quoted 45 minutes- 1 hour and seated exactly on time. An absurd amount of regulars tonight...I recognized more tables than I did not!
No customer issues other than B5 saying their Iidako was greasy. It was remade. I think the kitchen could keep a better eye on these things but without an expo or KM, these details fall by the wayside. Also, the fry station was getting hit hard tonight. Thank for Elizabeth for your help.
Some long ticket times from the sushi bar but again, no customer issue. Good moods all around.
Went off the wait around 9:45 when I cut Camacho. Cut Lindsey at 10, Johnny at 10:30, and Krystin at 10:45. It really pestered off around 10. Most of the staff already gone a little after 11pm.
Specials: Hirame, Japanease Uni, Apple Pie Dessert
3 Staff members that stood out (why/how): Grant was the superstar of the night, helping pre bus anytime he was on the floor after running food. It was sweet to see how much he helped Maverick. I gave him an Alamo gift card.
Kelly and Chelsea. #1 hosting team. I never have to worry about the host stand when they're working together.
Chelsea said she would be interested in serving...so I'll try to fast track that process.
Clair rung in two sushi specials even though I had 86'd them in the computer, wrote it on the board, and had the hosts cross it out on the menus.
Any VIP's in? Susan & Jason, Thalia, Kumi & family, Leslie & boyfriend, Mark & girlfriend, The yellow jacket crew, Abel
Comps& Void Detail: 5 Promo Kome Bucks, Employee Day Off for Abel, a few misrings and voids
R&M needs:
86'd items/ need more:
Friday, May 13, 2016
Friday the 13th (May) Lunch
Written By: Elizabeth
LY Lunch Sales: $2350
Projected Sales :$2565
TY Lunch Sales: $2375
+/- : +1% LY and -$190 PS
Lunch Covers: 134
Avg PPA: $17.72
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 7% ($8.49 FNF, $8 DNL, $17.5 Kit.Error, Yakitori Bone, Undercooked and Harumaki made insteda of Apple spring roll)
Weather: Sunny
Special events?: none
Who worked: Camacho TR Cindy, Clair, Sayo, Sophia. Kelly Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy day, as Friday lunches are. Went on a wait by 11:45 and off the wait at 1:15 but stayed full and busy. Teishoku station got bogged down, it was just Daniel on the line. Joe was training the new Ramen guy Louis, so he wasn't much of an expo help. I stayed back in the kitchen for about 50% of service to help keep them on track. It got a little hairy during the last 25 minutes of service as well. Luckily Kelly said it was not felt at all in the FOH.
We did have some long ticket times here and there, with some split tickets, as well as some 'as app" items that went out with the entrees. That, however, was the servers fault. It was Sayo and she rang in B1's apps the same time as she rang in their entrees. I told her she needs to have lead time. She looked at me like I had just told her something new, then went back into the kitchen and asked how long a takoyaki takes to make. I pulled her aside and told her that she needs to give it at least a 5 minute lead and it's not debatable. She seemed okay with that answer. But I was a little put off.
Can we add that to the shift notes- especially at lunch, if it's "as app" to give it a few minutes before sending food through. It is not up to the kitchen to pace our your food, it's your job.
In the end, I didn't make any cuts because we were busy until the end. Though sales didn't reflect it, unfortunately. It felt a lot busier than it was, not sure if that was because the kitchen was struggling, or what.
3 Staff members that stood out (why/how):
-Camacho, although stressed with training Cindy on a Friday, did a very thorough job. I overheard him throughout the shift and he was very detail oriented.
-Sayo ran several items as app along with their entrees right after that. Hence the conversation.
Any VIP's in?
No one at the glances that I had while on the floor running food.
Comps& Void Detail:
Hair in a Tsukemono
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2350
Projected Sales :$2565
TY Lunch Sales: $2375
+/- : +1% LY and -$190 PS
Lunch Covers: 134
Avg PPA: $17.72
Previous Days Labor: 17%
Previous Days Comps: 5%
Controllable Comps: 7% ($8.49 FNF, $8 DNL, $17.5 Kit.Error, Yakitori Bone, Undercooked and Harumaki made insteda of Apple spring roll)
Weather: Sunny
Special events?: none
Who worked: Camacho TR Cindy, Clair, Sayo, Sophia. Kelly Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy day, as Friday lunches are. Went on a wait by 11:45 and off the wait at 1:15 but stayed full and busy. Teishoku station got bogged down, it was just Daniel on the line. Joe was training the new Ramen guy Louis, so he wasn't much of an expo help. I stayed back in the kitchen for about 50% of service to help keep them on track. It got a little hairy during the last 25 minutes of service as well. Luckily Kelly said it was not felt at all in the FOH.
We did have some long ticket times here and there, with some split tickets, as well as some 'as app" items that went out with the entrees. That, however, was the servers fault. It was Sayo and she rang in B1's apps the same time as she rang in their entrees. I told her she needs to have lead time. She looked at me like I had just told her something new, then went back into the kitchen and asked how long a takoyaki takes to make. I pulled her aside and told her that she needs to give it at least a 5 minute lead and it's not debatable. She seemed okay with that answer. But I was a little put off.
Can we add that to the shift notes- especially at lunch, if it's "as app" to give it a few minutes before sending food through. It is not up to the kitchen to pace our your food, it's your job.
In the end, I didn't make any cuts because we were busy until the end. Though sales didn't reflect it, unfortunately. It felt a lot busier than it was, not sure if that was because the kitchen was struggling, or what.
3 Staff members that stood out (why/how):
-Camacho, although stressed with training Cindy on a Friday, did a very thorough job. I overheard him throughout the shift and he was very detail oriented.
-Sayo ran several items as app along with their entrees right after that. Hence the conversation.
Any VIP's in?
No one at the glances that I had while on the floor running food.
Comps& Void Detail:
Hair in a Tsukemono
R&M needs:
86'd items/ need more:
Thursday, May 12, 2016
Thursday 5.12.16
Written By: Elizabeth
LY Lunch Sales: $1755
Projected Sales : $1955
TY Lunch Sales: $2507
+/- : +43% LY and +$552 PS Very unexpected
Lunch Covers: 135
Avg PPA: $18.57
LY Dinner Sales:$4268
Projected Sales : $5740
TY Dinner Sales: $5385
+/- :+26% LY and -$355 PS
Dinner Covers: 198
Avg PPA: $27.20
For the day we did $7892 in sales/ 31% over LY and +$197 over PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.10%
Weather: weird weather all day. Part rain, part sun, lots of humidity. Warm.
Special events?: none that I know of. But the 9 top at the end of the night said they were coming from a graduation? Or it was a graduation dinner.
Who worked:
Lunch: Sayo, Mandy, Lindsey, Johnny CL. Cindy Host, John TR Host, Chris FR, Taylor SA
Dinner: Sophia, Ruthy, Kelly, Krystin, Dusten CL. Miriam Host, John SA, Maverick FR
Cindy Host TR Chloe
Lindsey CT Trained Grant
Flow of Business, Cuts and Ticket Times:
Quick note: this morning the party room was a mess.I had a meeting with our insurance adjuster and we went to sit down in there and there were crumbs everywhere and tickets too. Lets make sure the party room is getting wiped down at the end of the night.
Lunch: For the first 35 minutes there wasn't a sole in the building. It was bizarre. Then everyone came in all at once at 11:45. Went on a wait at 12:15 and stayed busy throughout the afternoon. Didn't make any cuts until 1:50 and went 2 on. Everyone was moving today. No issues with ticket times or anything. Had a table (A6) say that their Tuna sashimi tasted fishier than usual. They ate one order but then didn't eat the other. Talked to Take and Drew about it, and Drew said maybe the tuna wasn't patted down with paper towels enough. That was his only insight on it. Take said nothing else was different. Temperature could have been a factor. I comp'd the order for them. Mandy felt the need to compensate without consulting me first, and gave them the $15 Kome GC's that we have. I told her that is not up to her to do and if she feels thats the correct move she needs to consult a manager and we will write out Kome Bucks to the guest. I also just sent a message out about it on Hot Schedules so the rest of the staff is in line.
Dinner service started off strong for happy hour. About 3/4ths of the restaurant was full, including portions of the sushi bar. Ben and his girls were in as well as Old John. John found a bone in his yakitori, but was jovial about it. Dinner service was up and down. Had that post-happy hour lull then things sped up again. Stayed on a consistent 5-6 party wait throughout. Slowed down a little at 9. Had a walk in 9 top at 9:15. Got them sat at 9:45 and Dusten got them all in at 10:10.
Specials:
Japanese Uni 10
Snow Crab 12
Flounder 13
Farm salad 2
Apple Spring Rolls 6
3 Staff members that stood out (why/how):
-Talked to Maverick about being present at the start of his shift. He was scheduled in tonight at 5:30 and we were already pretty busy from Happy Hour. He didn't arrive in the kitchen until about 5:37. I pulled him aside and told him that he needs to be dressed and ready by his in time. He apologized,said he took the bus for the first time today and it was "an ordeal", so I had some sympathy for him. He use to take Lyft and Uber everywhere...
-Found Orlando on his phone, again tonight. I pulled Sophia aside with me to talk to him. Told him not to be on his phone. He needs to keep it in his pocket or next time I will take it. He said that there wasn't anything to do so that's why he went on his phone. I told him if that's the case I will find something for him to do.
-Miriam asked about how raises work and evals. I told her evals are quarterly and raises are based on work. I definitely think we can look at some of the more seasoned hosts this next eval round and give them merit based raises. I think Miriam has definitely proved her worth here and could be eligible for a raise at that time. Just something to think about.
Any VIP's in?
Lunch: Tara and Kelvin, Fontaine (my old boss' wife)
Dinner: Ben & his girls, Old John, Rachel & Carlos and their awkward friend Teresa.
Comps& Void Detail:
a whole lotta kitchen errors tonight:
John's Yakitori with a bone in it
A raw Yakitori went to A4
a Harumaki was disguised as an apple pie spring roll at A8
All Krystin's section, poor thing.
A6 Void Kome Set, not made
R&M needs:
1- Plumber was out from ABC to reassess the gas lines. He will be in at 7am tomorrow morning to move the gas lines and install accessible shut off valves. After he has done so, we should be compliant with the insurance company, and ready to use the new two burner. The tiny grill will be gone, as well. Matt and I will make sure it is compliant tomorrow morning after it is complete.
2- Hill was out to repair the freezer, and also dusted off the condenser coils on the garnish reach in, so that should be holding colder now. There was so much crap behind those reach ins by the way. That will be going on the new kitchen cleaning list- pull out reach ins and sweep behind. Wipe down. Etc. Be ready. Basilio got back there and cleaned out both spaces. He was very helpful in the in between hours of the day (3-4pm)
3- Dragon Fire Systems will by by Tuesday to recharge the class K extinguisher we used to put the fire out, as well as make sure we are up to date with inspections. They believe we aren't due for inspection until July.
86'd items/ need more:
I need to buy more thermometers for the fridges for our temp checks. I will go after the mgr meeting tomorrow. I forgot to stop on my way home Tuesday.
LY Lunch Sales: $1755
Projected Sales : $1955
TY Lunch Sales: $2507
+/- : +43% LY and +$552 PS Very unexpected
Lunch Covers: 135
Avg PPA: $18.57
LY Dinner Sales:$4268
Projected Sales : $5740
TY Dinner Sales: $5385
+/- :+26% LY and -$355 PS
Dinner Covers: 198
Avg PPA: $27.20
For the day we did $7892 in sales/ 31% over LY and +$197 over PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.10%
Weather: weird weather all day. Part rain, part sun, lots of humidity. Warm.
Special events?: none that I know of. But the 9 top at the end of the night said they were coming from a graduation? Or it was a graduation dinner.
Who worked:
Lunch: Sayo, Mandy, Lindsey, Johnny CL. Cindy Host, John TR Host, Chris FR, Taylor SA
Dinner: Sophia, Ruthy, Kelly, Krystin, Dusten CL. Miriam Host, John SA, Maverick FR
Cindy Host TR Chloe
Lindsey CT Trained Grant
Flow of Business, Cuts and Ticket Times:
Quick note: this morning the party room was a mess.I had a meeting with our insurance adjuster and we went to sit down in there and there were crumbs everywhere and tickets too. Lets make sure the party room is getting wiped down at the end of the night.
Lunch: For the first 35 minutes there wasn't a sole in the building. It was bizarre. Then everyone came in all at once at 11:45. Went on a wait at 12:15 and stayed busy throughout the afternoon. Didn't make any cuts until 1:50 and went 2 on. Everyone was moving today. No issues with ticket times or anything. Had a table (A6) say that their Tuna sashimi tasted fishier than usual. They ate one order but then didn't eat the other. Talked to Take and Drew about it, and Drew said maybe the tuna wasn't patted down with paper towels enough. That was his only insight on it. Take said nothing else was different. Temperature could have been a factor. I comp'd the order for them. Mandy felt the need to compensate without consulting me first, and gave them the $15 Kome GC's that we have. I told her that is not up to her to do and if she feels thats the correct move she needs to consult a manager and we will write out Kome Bucks to the guest. I also just sent a message out about it on Hot Schedules so the rest of the staff is in line.
Dinner service started off strong for happy hour. About 3/4ths of the restaurant was full, including portions of the sushi bar. Ben and his girls were in as well as Old John. John found a bone in his yakitori, but was jovial about it. Dinner service was up and down. Had that post-happy hour lull then things sped up again. Stayed on a consistent 5-6 party wait throughout. Slowed down a little at 9. Had a walk in 9 top at 9:15. Got them sat at 9:45 and Dusten got them all in at 10:10.
Specials:
Japanese Uni 10
Snow Crab 12
Flounder 13
Farm salad 2
Apple Spring Rolls 6
3 Staff members that stood out (why/how):
-Talked to Maverick about being present at the start of his shift. He was scheduled in tonight at 5:30 and we were already pretty busy from Happy Hour. He didn't arrive in the kitchen until about 5:37. I pulled him aside and told him that he needs to be dressed and ready by his in time. He apologized,said he took the bus for the first time today and it was "an ordeal", so I had some sympathy for him. He use to take Lyft and Uber everywhere...
-Found Orlando on his phone, again tonight. I pulled Sophia aside with me to talk to him. Told him not to be on his phone. He needs to keep it in his pocket or next time I will take it. He said that there wasn't anything to do so that's why he went on his phone. I told him if that's the case I will find something for him to do.
-Miriam asked about how raises work and evals. I told her evals are quarterly and raises are based on work. I definitely think we can look at some of the more seasoned hosts this next eval round and give them merit based raises. I think Miriam has definitely proved her worth here and could be eligible for a raise at that time. Just something to think about.
Any VIP's in?
Lunch: Tara and Kelvin, Fontaine (my old boss' wife)
Dinner: Ben & his girls, Old John, Rachel & Carlos and their awkward friend Teresa.
Comps& Void Detail:
a whole lotta kitchen errors tonight:
John's Yakitori with a bone in it
A raw Yakitori went to A4
a Harumaki was disguised as an apple pie spring roll at A8
All Krystin's section, poor thing.
A6 Void Kome Set, not made
R&M needs:
1- Plumber was out from ABC to reassess the gas lines. He will be in at 7am tomorrow morning to move the gas lines and install accessible shut off valves. After he has done so, we should be compliant with the insurance company, and ready to use the new two burner. The tiny grill will be gone, as well. Matt and I will make sure it is compliant tomorrow morning after it is complete.
2- Hill was out to repair the freezer, and also dusted off the condenser coils on the garnish reach in, so that should be holding colder now. There was so much crap behind those reach ins by the way. That will be going on the new kitchen cleaning list- pull out reach ins and sweep behind. Wipe down. Etc. Be ready. Basilio got back there and cleaned out both spaces. He was very helpful in the in between hours of the day (3-4pm)
3- Dragon Fire Systems will by by Tuesday to recharge the class K extinguisher we used to put the fire out, as well as make sure we are up to date with inspections. They believe we aren't due for inspection until July.
86'd items/ need more:
I need to buy more thermometers for the fridges for our temp checks. I will go after the mgr meeting tomorrow. I forgot to stop on my way home Tuesday.
Wednesday, May 11, 2016
Wednesday 5/11/16
Written By: Dusten
LY Lunch Sales: 1051
Projected Sales : 1872
TY Lunch Sales: 1527
+/- : 45% over LY but $345 short of PS
Lunch Covers: 83
Avg PPA: 18.40
LY Dinner Sales: 6613.9
Projected Sales : 5940
TY Dinner Sales: 5717
+/- : -14% from LY and under PS by $223
Dinner Covers: 205
Avg PPA: 27.89
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.46%
Weather: mostly cloudy, balmy
Special events?:
Who worked: Lunch: Krystin, Kelly, Lindsey, Johnny CL, Chris FR, Cindy training John at Hosting, Taylor SA
Dinner: Krystin, Grace, Mandy, Sayo, Sophia CL, Kaori SA, Miriam and Chelsea H, and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Didn't fill up. No rush until about 1pm and it was short lived. I cut Krystin at 1pm and Lindsey at 1:15pm.
Dinner had a similar pace as lunch for a while. Fairly slow until about 8pm and then we went on a wait. Lots of 2 tops and lots of campers. I cut Krystin and Grace at 9:15pm, I cut Mandy at 9:30pm. It was pretty clear that with the slow pace, servers got caught off guard with the pop. 90% of voids were in the last 90 minutes of service.
Specials:
3 Staff members that stood out (why/how): John seemed to take to hosting well. He certainly has the demeanor and takes initiative like no one else here. His first instinct he says, when a table gets up to leave is to grab a tray and buss that table. I told him that is a great urge to have, but reminded him to learn the board before getting away from the host stand to help out.
I've asked Kelly a couple of times now to not stash her backpack and bike helmet in the oshibori basket, or in anyone's workspace for that matter.
I've noticed that Patty leaves a lot of dishes unwashed overnight when she works. I don't know where the threshold for dismissal of dishwashers is, or if she has an agreed upon time she has to be clocked out. It just seems counterproductive to things like rodent control, and inconsiderate to the opening dishwashers. I know people hang out in the party room long after most others are done working and eating, but these are dishes from full tables of customers long gone, not a few employees at makanai.
Any VIP's in? Shawn Cirkiel and his daughter.
The extremely polite JFC guy with some associates.
Tara and a friend.
Meg (of Meg, Maddie and HD) came in for a lunch meeting. She told me that HD has been having back issues- the next step may be surgery to fuse vertebrae, but in the meantime has taken his company public, essentially retired and then she showed me the FOB to her new Bentley... so they should be okay.
Aaron Franklin, wife and kid.
Dorcy of Hausbar
Christine, Justin and Max for Max's 7th birthday.
Danny and his family.
Friends of Sayo
Comps& Void Detail: FNF for Sayo's friends.
Emp day off for Danny.
I think there were 2 $15 kome bucks.
Bday dessert for Max,
void Oasis misring,
void Longhorn- guest changed mind,
void dynamite chicken misring
void carpaccio double ring
R&M needs: Daniel came to me first thing this morning and told me that the deep fryer is in desperate need of a deep cleaning. There are deposits of charred grease that have been building around the exhaust area and we have large flames that, if not addressed can catch the entire fryer on fire. He says it will take about 3 hours to clean.
Kitchen needs thermometers for the lowboy, the pickle station and two to test proteins and veggies.
86'd items/ need more: wycliff
LY Lunch Sales: 1051
Projected Sales : 1872
TY Lunch Sales: 1527
+/- : 45% over LY but $345 short of PS
Lunch Covers: 83
Avg PPA: 18.40
LY Dinner Sales: 6613.9
Projected Sales : 5940
TY Dinner Sales: 5717
+/- : -14% from LY and under PS by $223
Dinner Covers: 205
Avg PPA: 27.89
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 3.46%
Weather: mostly cloudy, balmy
Special events?:
Who worked: Lunch: Krystin, Kelly, Lindsey, Johnny CL, Chris FR, Cindy training John at Hosting, Taylor SA
Dinner: Krystin, Grace, Mandy, Sayo, Sophia CL, Kaori SA, Miriam and Chelsea H, and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Didn't fill up. No rush until about 1pm and it was short lived. I cut Krystin at 1pm and Lindsey at 1:15pm.
Dinner had a similar pace as lunch for a while. Fairly slow until about 8pm and then we went on a wait. Lots of 2 tops and lots of campers. I cut Krystin and Grace at 9:15pm, I cut Mandy at 9:30pm. It was pretty clear that with the slow pace, servers got caught off guard with the pop. 90% of voids were in the last 90 minutes of service.
Specials:
3 Staff members that stood out (why/how): John seemed to take to hosting well. He certainly has the demeanor and takes initiative like no one else here. His first instinct he says, when a table gets up to leave is to grab a tray and buss that table. I told him that is a great urge to have, but reminded him to learn the board before getting away from the host stand to help out.
I've asked Kelly a couple of times now to not stash her backpack and bike helmet in the oshibori basket, or in anyone's workspace for that matter.
I've noticed that Patty leaves a lot of dishes unwashed overnight when she works. I don't know where the threshold for dismissal of dishwashers is, or if she has an agreed upon time she has to be clocked out. It just seems counterproductive to things like rodent control, and inconsiderate to the opening dishwashers. I know people hang out in the party room long after most others are done working and eating, but these are dishes from full tables of customers long gone, not a few employees at makanai.
Any VIP's in? Shawn Cirkiel and his daughter.
The extremely polite JFC guy with some associates.
Tara and a friend.
Meg (of Meg, Maddie and HD) came in for a lunch meeting. She told me that HD has been having back issues- the next step may be surgery to fuse vertebrae, but in the meantime has taken his company public, essentially retired and then she showed me the FOB to her new Bentley... so they should be okay.
Aaron Franklin, wife and kid.
Dorcy of Hausbar
Christine, Justin and Max for Max's 7th birthday.
Danny and his family.
Friends of Sayo
Comps& Void Detail: FNF for Sayo's friends.
Emp day off for Danny.
I think there were 2 $15 kome bucks.
Bday dessert for Max,
void Oasis misring,
void Longhorn- guest changed mind,
void dynamite chicken misring
void carpaccio double ring
R&M needs: Daniel came to me first thing this morning and told me that the deep fryer is in desperate need of a deep cleaning. There are deposits of charred grease that have been building around the exhaust area and we have large flames that, if not addressed can catch the entire fryer on fire. He says it will take about 3 hours to clean.
Kitchen needs thermometers for the lowboy, the pickle station and two to test proteins and veggies.
86'd items/ need more: wycliff
Tuesday, May 10, 2016
Tuesday 5/10/16
Written By: Samara
LY Lunch Sales: $2041
Projected Sales : $2070
TY Lunch Sales: $2201
+/- : +8% over LY & +$131 over PS
Lunch Covers: 126
Avg PPA: $17.47
LY Dinner Sales: $4097
Projected Sales : $4984
TY Dinner Sales: $4737
+/- : +8 over LY & -$247 under PS
Dinner Covers: 187
Avg PPA: $25.33
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: 80's and humid
Special events?: N/A
Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Chris (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Ruthy, Kelly, Camacho (CL), Cindy & Grant (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. One table ordered Takoyaki and specified no green onion. Krystin included this note on the ticket but didn't realize there is negi IN THE takoyaki. Well now she's knows. Comped under DNL. Other than that, no long ticket time or customer issue.
Cut Mandy at 1pm and Lindsey at 1:30. Had several tables walk in after that but Cindy did a great job at staggering the tables for Krystin and Johnny.
Full by 6:30 at dinner. Around 8pm, things seemed to die down. I cut Lindsey and Cindy at this time. Things picked up again around 8:30 but with 4 servers on, everything was fine. Cut Krystin at 9 and Ruthy at 9:30. A few tables staggered in, so I kept Kelly on to close it down with Camacho.
Specials:
3 Staff members that stood out (why/how): Hired a new host, Chloe, who will start training with Cindy on Thursday night.
Jason Camacho has a tendency to ring in food under the wrong number, which can be a problem if it's guests at the sushi bar, when sushimen hand them their food directly. It also creates an awkward social exchange. This didn't happen tonight but he did ring in food under table 15 (meant for S12) last night. Just something to keep an eye on...
Ruthy was in the party room section again tonight. She is totally capable of handling this harder section and knows just when to ask for help. No mistakes from her tonight.
Lee has gotten significantly faster. I've had several of his sushi bar coworkers tell me this and I've seen it for myself. I gave him a couple of Alamo Drafthouse giftcards. He was so excited!
Any VIP's in? Miles from Fastball, Nathan, Kenny
Comps& Void Detail:
-DNL Takoyaki
-DNL Go-Go roll
-2 Birthday Desserts
-Void Superstar. Guest Changed Mind
-Void Eel sauce. Misring
-Employee Kome Bucks from Kelly
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2041
Projected Sales : $2070
TY Lunch Sales: $2201
+/- : +8% over LY & +$131 over PS
Lunch Covers: 126
Avg PPA: $17.47
LY Dinner Sales: $4097
Projected Sales : $4984
TY Dinner Sales: $4737
+/- : +8 over LY & -$247 under PS
Dinner Covers: 187
Avg PPA: $25.33
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: 80's and humid
Special events?: N/A
Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Chris (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Ruthy, Kelly, Camacho (CL), Cindy & Grant (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. One table ordered Takoyaki and specified no green onion. Krystin included this note on the ticket but didn't realize there is negi IN THE takoyaki. Well now she's knows. Comped under DNL. Other than that, no long ticket time or customer issue.
Cut Mandy at 1pm and Lindsey at 1:30. Had several tables walk in after that but Cindy did a great job at staggering the tables for Krystin and Johnny.
Full by 6:30 at dinner. Around 8pm, things seemed to die down. I cut Lindsey and Cindy at this time. Things picked up again around 8:30 but with 4 servers on, everything was fine. Cut Krystin at 9 and Ruthy at 9:30. A few tables staggered in, so I kept Kelly on to close it down with Camacho.
Specials:
3 Staff members that stood out (why/how): Hired a new host, Chloe, who will start training with Cindy on Thursday night.
Jason Camacho has a tendency to ring in food under the wrong number, which can be a problem if it's guests at the sushi bar, when sushimen hand them their food directly. It also creates an awkward social exchange. This didn't happen tonight but he did ring in food under table 15 (meant for S12) last night. Just something to keep an eye on...
Ruthy was in the party room section again tonight. She is totally capable of handling this harder section and knows just when to ask for help. No mistakes from her tonight.
Lee has gotten significantly faster. I've had several of his sushi bar coworkers tell me this and I've seen it for myself. I gave him a couple of Alamo Drafthouse giftcards. He was so excited!
Any VIP's in? Miles from Fastball, Nathan, Kenny
Comps& Void Detail:
-DNL Takoyaki
-DNL Go-Go roll
-2 Birthday Desserts
-Void Superstar. Guest Changed Mind
-Void Eel sauce. Misring
-Employee Kome Bucks from Kelly
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more:
Monday, May 9, 2016
Monday 5/9/16
Written By: Samara
LY Lunch Sales: $1916.55
Projected Sales : $2106
TY Lunch Sales: $1794
+/- : -6% under LY & -$312 under PS
Lunch Covers: 101
Avg PPA: $17.76
LY Dinner Sales: $5013
Projected Sales : $5452
TY Dinner Sales: $6386
+/- : 27% over LY & +$934 over PS
Dinner Covers: 208
Avg PPA: $30.70
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 9.66%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?:
Who worked: LUNCH- Grace, Clair, Krystin, Johnny (CL), Junko (H), Hiroe (FR), Taylor (SA)
DINNER- Grace, Krystin, Ruthy, Dusten, Camacho (CL), Maverick & Chelsea (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Nothing special. Cut Grace at 1, Clair at 1:30, and Krystin at 1:45. No long ticket times or customer issue.
Dinner was the opposite. Filled up and on a wait by 6:30. Lots of bigger spenders...nirigi, sashimi, and an amazing amount of alcohol bottles sold. Average wait time was 30-40 minutes for most parties. Stayed on a wait until 9:30. I cut Grace and Krystin at this time but kept three on since it was so busy. Didn't cut the hosts until right at closing time.
Only one customer issues: a 4 top at B7 waited 30 minutes for their superstar roll...they had all of their other food already and were pretty fussy. Grace spoke to them and I did as well, explaining that the sushi bar got hit hard. They seemed displeased. Caught the roll before it was made and gave them Kome Bucks for next time, which smoothed things over.
Specials: Rainbow Roll, Snow Crab nigiri
3 Staff members that stood out (why/how): Much improvement from Maverick this evening overall. He ran the board smoothly while Chelsea cocktailed. Quote times were good. He showed initiative by helping the SA in his downtime.
Chelsea did a great job cocktailing, selling over $500. I helped her a bit and explained the finer points of our beverage menu.
Ruthy was amazing tonight! Sales through the roof and NOT A SINGLE MISTAKE! I gave her a mantis massage card. Great job!
Any VIP's in? SA John, Kevin from Parkside, Ry from Workhorse, Yellowjacket crew, Alex Innman
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-1 Employee Kome Bucks
-Void Superstar. Guest Changed Mind
-Employee Day off for John
-2 Birthday Desserts
-Comped a Shio Saba, Katsuo Tataki, and Iidako for Kevin from Parkside
R&M needs:
86'd items/ need more: High sake sales tonight. Low on Dreamy Clouds (SM & L), Wishing Well, Tears of Dawn, Bride of the Fox (SM & L), Ginjo
And I'll need another tutorial on the new check outs. I'm not sure I'm doing this properly since the safe is off by $100. I'm not sure what number to enter for the closer even after they've calculated the tipout. Sales are accurate in the spreadsheet.
LY Lunch Sales: $1916.55
Projected Sales : $2106
TY Lunch Sales: $1794
+/- : -6% under LY & -$312 under PS
Lunch Covers: 101
Avg PPA: $17.76
LY Dinner Sales: $5013
Projected Sales : $5452
TY Dinner Sales: $6386
+/- : 27% over LY & +$934 over PS
Dinner Covers: 208
Avg PPA: $30.70
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 9.66%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?:
Who worked: LUNCH- Grace, Clair, Krystin, Johnny (CL), Junko (H), Hiroe (FR), Taylor (SA)
DINNER- Grace, Krystin, Ruthy, Dusten, Camacho (CL), Maverick & Chelsea (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Nothing special. Cut Grace at 1, Clair at 1:30, and Krystin at 1:45. No long ticket times or customer issue.
Dinner was the opposite. Filled up and on a wait by 6:30. Lots of bigger spenders...nirigi, sashimi, and an amazing amount of alcohol bottles sold. Average wait time was 30-40 minutes for most parties. Stayed on a wait until 9:30. I cut Grace and Krystin at this time but kept three on since it was so busy. Didn't cut the hosts until right at closing time.
Only one customer issues: a 4 top at B7 waited 30 minutes for their superstar roll...they had all of their other food already and were pretty fussy. Grace spoke to them and I did as well, explaining that the sushi bar got hit hard. They seemed displeased. Caught the roll before it was made and gave them Kome Bucks for next time, which smoothed things over.
Specials: Rainbow Roll, Snow Crab nigiri
3 Staff members that stood out (why/how): Much improvement from Maverick this evening overall. He ran the board smoothly while Chelsea cocktailed. Quote times were good. He showed initiative by helping the SA in his downtime.
Chelsea did a great job cocktailing, selling over $500. I helped her a bit and explained the finer points of our beverage menu.
Ruthy was amazing tonight! Sales through the roof and NOT A SINGLE MISTAKE! I gave her a mantis massage card. Great job!
Any VIP's in? SA John, Kevin from Parkside, Ry from Workhorse, Yellowjacket crew, Alex Innman
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-1 Employee Kome Bucks
-Void Superstar. Guest Changed Mind
-Employee Day off for John
-2 Birthday Desserts
-Comped a Shio Saba, Katsuo Tataki, and Iidako for Kevin from Parkside
R&M needs:
86'd items/ need more: High sake sales tonight. Low on Dreamy Clouds (SM & L), Wishing Well, Tears of Dawn, Bride of the Fox (SM & L), Ginjo
And I'll need another tutorial on the new check outs. I'm not sure I'm doing this properly since the safe is off by $100. I'm not sure what number to enter for the closer even after they've calculated the tipout. Sales are accurate in the spreadsheet.
Sunday, May 8, 2016
Sunday PM 5/8/16 (Mother's Day cont.)
Written By: Samara
LY Dinner Sales: $4992
Projected Sales : $5481
TY Dinner Sales: $4973
+/- : 0% over LY & -$508 under PS
Dinner Covers: 184
Avg PPA: $27.03
Weather: 70's a cool
Special events?: Mother's Day, Pecan Street Festival, Passing of Prop 1
Who worked: Grace, Camacho, Krystin, Sayo, Clair (CL), Grant & Miriam (H), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out of the door at open. Sat 19 tables in about 10 minutes. FOH had waters and plates ready to go. On a 45minute-1 hour wait by 6pm. Steady hour wait for tables of 3+ and 25-35 for tables of 2. Off the wait by 8:30 and then business came to a halt. Cut Grace at 8, Camacho at 8:30, Krystin at 9, and Sayo at 9:30. No other tables walked in after that. Finished my check out and counted the safe by 10pm...that's never happened before. I think we got some of the Mother's Day crowd but it's really more a holiday for Brunch and reservations made well in advance.
I noticed that tickets from the kitchen were in the wrong order a couple of times tonight. This also sometimes happens with the sushi bar from time to time.
DNL King Salmon Box. It was Grace's suggestion since they wanted to order the King Salmon Toro special but it had been 86'd. They said it was "not fresh" and "thought it would make them sick". They ate half of it. I tried it...totally fine in my opinion. I let them know that's it's cured, so maybe that's why it wasn't to their liking.
Specials: Bitches Brew Roll, King Salmon Toro Nigiri 18
3 Staff members that stood out (why/how): When we had our initial rush at open, Grant got frazzled and couldn't handle running the board as far as quote times were concerned. The servers were really helpful in seating parties for him, so I'm not sure what else the team could have done. I think he needs more practice in general. There were two 4-top tables left, which he quoted 2 parties each 10 minutes. Fine. The third party of two parents and a kid were also quoted 10 minutes for a table. I saw this and immediately intervened letting them know their wait time was closer to 45 minutes-1 hour...but we could possibly seat them at the sushi bar sooner if that was OK. The guy misinterpreted my explanation and thought I said the sushi bar would only be a 10 minute wait. Of course he was pissed off when we sat smaller parties before him. I explained again what had happened and promptly seated them at a table a few minutes later. They waited a total of 30 minutes. When I talked to Grant about taking the time to count tables before quoting times, he was receptive. He has a tendency to guess quote times...which is a recipe for disaster. I had Miriam run the board for the rest of the night and made sure he was taking notes. I want the manager of duty to work with him whenever he is hosting until he's more comfortable. Grant did make up for his mistake by being more active on the floor, helping John reset tables.
John was the superstar of the night. He was a speed demon and was even putting soy sauce dishes and plates down for every reset. I gave him a Contigo GF. He seemed disappointed when I gave it to him...he thinks he only gets rewarded when he's having "a bad night" in his mind. I reassured him that it was for his efforts and that's he's a valuable member of the team. Talk about pride...jeez!
Any VIP's in? Old John, Elizabeth's friends
Comps& Void Detail:
-2 promo kome bucks
-Employee Kome bucks from Ruthy
-Server Error. Hiroe dropped a Kome salad to B4 that was meant for B3. Maybe the table swap was confusing?
-Void 2 miso soups. Misring
-Void Soft Sever. 86'd
-Void Komeviche. 86'd
-Void Toro special. 86'd
-50% recovery on a Bitches Brew Roll. Cranky customer...long ticket time
R&M needs:
86'd items/ need more: Sapporo
LY Dinner Sales: $4992
Projected Sales : $5481
TY Dinner Sales: $4973
+/- : 0% over LY & -$508 under PS
Dinner Covers: 184
Avg PPA: $27.03
Weather: 70's a cool
Special events?: Mother's Day, Pecan Street Festival, Passing of Prop 1
Who worked: Grace, Camacho, Krystin, Sayo, Clair (CL), Grant & Miriam (H), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out of the door at open. Sat 19 tables in about 10 minutes. FOH had waters and plates ready to go. On a 45minute-1 hour wait by 6pm. Steady hour wait for tables of 3+ and 25-35 for tables of 2. Off the wait by 8:30 and then business came to a halt. Cut Grace at 8, Camacho at 8:30, Krystin at 9, and Sayo at 9:30. No other tables walked in after that. Finished my check out and counted the safe by 10pm...that's never happened before. I think we got some of the Mother's Day crowd but it's really more a holiday for Brunch and reservations made well in advance.
I noticed that tickets from the kitchen were in the wrong order a couple of times tonight. This also sometimes happens with the sushi bar from time to time.
DNL King Salmon Box. It was Grace's suggestion since they wanted to order the King Salmon Toro special but it had been 86'd. They said it was "not fresh" and "thought it would make them sick". They ate half of it. I tried it...totally fine in my opinion. I let them know that's it's cured, so maybe that's why it wasn't to their liking.
Specials: Bitches Brew Roll, King Salmon Toro Nigiri 18
3 Staff members that stood out (why/how): When we had our initial rush at open, Grant got frazzled and couldn't handle running the board as far as quote times were concerned. The servers were really helpful in seating parties for him, so I'm not sure what else the team could have done. I think he needs more practice in general. There were two 4-top tables left, which he quoted 2 parties each 10 minutes. Fine. The third party of two parents and a kid were also quoted 10 minutes for a table. I saw this and immediately intervened letting them know their wait time was closer to 45 minutes-1 hour...but we could possibly seat them at the sushi bar sooner if that was OK. The guy misinterpreted my explanation and thought I said the sushi bar would only be a 10 minute wait. Of course he was pissed off when we sat smaller parties before him. I explained again what had happened and promptly seated them at a table a few minutes later. They waited a total of 30 minutes. When I talked to Grant about taking the time to count tables before quoting times, he was receptive. He has a tendency to guess quote times...which is a recipe for disaster. I had Miriam run the board for the rest of the night and made sure he was taking notes. I want the manager of duty to work with him whenever he is hosting until he's more comfortable. Grant did make up for his mistake by being more active on the floor, helping John reset tables.
John was the superstar of the night. He was a speed demon and was even putting soy sauce dishes and plates down for every reset. I gave him a Contigo GF. He seemed disappointed when I gave it to him...he thinks he only gets rewarded when he's having "a bad night" in his mind. I reassured him that it was for his efforts and that's he's a valuable member of the team. Talk about pride...jeez!
Any VIP's in? Old John, Elizabeth's friends
Comps& Void Detail:
-2 promo kome bucks
-Employee Kome bucks from Ruthy
-Server Error. Hiroe dropped a Kome salad to B4 that was meant for B3. Maybe the table swap was confusing?
-Void 2 miso soups. Misring
-Void Soft Sever. 86'd
-Void Komeviche. 86'd
-Void Toro special. 86'd
-50% recovery on a Bitches Brew Roll. Cranky customer...long ticket time
R&M needs:
86'd items/ need more: Sapporo
Sunday AM 5.8.16 (Mothers Day)
Written By: Elizabeth
LY Lunch Sales: $2539
Projected Sales : $3111
TY Lunch Sales: $2948
+/- : +16% LY and -$163 PS
Lunch Covers: 158
Avg PPA: $18.66
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 3.46%
Weather: Overcast and rainy in the AM but cleared up in the afternoon
Special events?: Mothers Day, Pecan St. Festival
Who worked: Krystin, Grace, Ruthy, Camacho CL. Dusten SA TR Maverick, Chris Host, Taylor FR. He was 15 minutes late because he swears his schedule said 11:45
Chris, who was on time, mentioned that if it was okay with us (and it's okay with me) that he would like to stay on the schedule as "pick up" only, or to be used in a pinch. He expressed being so torn on leaving because he really likes everyone here. So, if Chris wants to pick up a shift here or there, that's fine. Of Samara, if you're in a tight spot and need someone, he might be able to work the shift. Chris also said that he'll be getting his TABC soon just in case. I think that's a step in the right direction.
Connor is set up in Hot Schedules but I sent him home with his I9 and W4 to have him fill out with his parents.
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. The first hour was good, had several tables in right at open. But the noon hour was very slow. then it picked up again around 1:40 and we were on a 15 minute wait until about 2:30. Lots of families as expected. No long ticket times or issues.
Only one odd thing that happened: B4 was a young mother with her mother and then her child. The child was sitting in a booster seat and apparently he leaned over and fell out of it. She was pretty upset and told us that we need to have straps on our boosters or a different kind of booster because the metal chair doesn't allow for stability of the chair. I apologized and comp'd the kids Avocado Nigiri to Recovery. She was thankful.
Other than that...a decent lunch considering the weather and the holiday.
oh! So the Natto comes with 2 plastic packets? Can I get an explanation of what that is and how it is to be used?
3 Staff members that stood out (why/how):
-Dusten trained Maverick today as SA. Seems he's picking up on it pretty well and Dusten was able to impart some finer tips to him as well
-Taylor has improved considerably, and had he not been 15 minutes late to his shift I would have given him a gift card for his work today. He was helping prebus and taking back full trays!
Any VIP's in?
Vivian and maybe her mom.
That newly extended family that comes in and insists on sitting at the sushi bar.
Another familiar family that comes in, Mom, dad, 3 kids and grandma that is always really needy. but we expect it so that's half the battle.
Comps& Void Detail:
Recovery for 4 Avocado Nigiri
R&M needs:
Rodrigo will be in tomorrow around 7:30am-8am to fill the corner in where the wall is separating from itself. ABC will also be in tomorrow before noon to address the rodent problem, namely in that hole there.
Rodrigo will also repair the 4 boards that fell down that were over the office door. The boards are currently in the office.
86'd items/ need more:
LY Lunch Sales: $2539
Projected Sales : $3111
TY Lunch Sales: $2948
+/- : +16% LY and -$163 PS
Lunch Covers: 158
Avg PPA: $18.66
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 3.46%
Weather: Overcast and rainy in the AM but cleared up in the afternoon
Special events?: Mothers Day, Pecan St. Festival
Who worked: Krystin, Grace, Ruthy, Camacho CL. Dusten SA TR Maverick, Chris Host, Taylor FR. He was 15 minutes late because he swears his schedule said 11:45
Chris, who was on time, mentioned that if it was okay with us (and it's okay with me) that he would like to stay on the schedule as "pick up" only, or to be used in a pinch. He expressed being so torn on leaving because he really likes everyone here. So, if Chris wants to pick up a shift here or there, that's fine. Of Samara, if you're in a tight spot and need someone, he might be able to work the shift. Chris also said that he'll be getting his TABC soon just in case. I think that's a step in the right direction.
Connor is set up in Hot Schedules but I sent him home with his I9 and W4 to have him fill out with his parents.
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. The first hour was good, had several tables in right at open. But the noon hour was very slow. then it picked up again around 1:40 and we were on a 15 minute wait until about 2:30. Lots of families as expected. No long ticket times or issues.
Only one odd thing that happened: B4 was a young mother with her mother and then her child. The child was sitting in a booster seat and apparently he leaned over and fell out of it. She was pretty upset and told us that we need to have straps on our boosters or a different kind of booster because the metal chair doesn't allow for stability of the chair. I apologized and comp'd the kids Avocado Nigiri to Recovery. She was thankful.
Other than that...a decent lunch considering the weather and the holiday.
oh! So the Natto comes with 2 plastic packets? Can I get an explanation of what that is and how it is to be used?
3 Staff members that stood out (why/how):
-Dusten trained Maverick today as SA. Seems he's picking up on it pretty well and Dusten was able to impart some finer tips to him as well
-Taylor has improved considerably, and had he not been 15 minutes late to his shift I would have given him a gift card for his work today. He was helping prebus and taking back full trays!
Any VIP's in?
Vivian and maybe her mom.
That newly extended family that comes in and insists on sitting at the sushi bar.
Another familiar family that comes in, Mom, dad, 3 kids and grandma that is always really needy. but we expect it so that's half the battle.
Comps& Void Detail:
Recovery for 4 Avocado Nigiri
R&M needs:
Rodrigo will be in tomorrow around 7:30am-8am to fill the corner in where the wall is separating from itself. ABC will also be in tomorrow before noon to address the rodent problem, namely in that hole there.
Rodrigo will also repair the 4 boards that fell down that were over the office door. The boards are currently in the office.
86'd items/ need more:
Saturday PM 5.7.16
Written By: Elizabeth
LY Dinner Sales: $7446
Projected Sales : $8215
TY Dinner Sales: $6653
+/- : -11% LY and -$1562 PS
Dinner Covers: 247
Avg PPA: $27.07
Considering we opened an hour late, coming in -11% isn't too bad.
Weather: Warm, mostly because I stood in the parking lot for over an hour. Other than that I think it was pleasant in the evening. 70s.
Special events?: Pecan St.Festival. Kentucky Derby, Whip in's 30th Birthday Celebration, Contigo's 5 year Birthday Celebration, Aaron and Elizabeth's 5 year dating anniversary (significantly better than the last thing I just mentioned) :)
Who worked: Clair, Camacho, Krystin, Miho, Dusten CL. Kelly & Chelsea hosted (perfect pair!), Ruthy CT, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Well, we were closed for the first hour due to the gas leak in the kitchen. COA didn't get out here until around 5 and assessed that the valve that controls the gas to the new burners needs to be replaced. Therefore, the new burners CAN NOT BE USED until this is done by a plumber, who will have to turn off the gas line that resides behind the huge flat top. I will work on getting a plumber out Monday to have it switched out. Until then please do not touch it.
Got the staff back in at 5:15 and we were able to open the doors at 5:50. So not too bad.
Went on a wait around 6:30 and I thought the night would take off from there, but around 8:30 it slowed down a little bit. And eventually, around 10pm we came off the wait. Though from 8:30-10 it was a small wait of just a handfull of parties. Did have an 8 top walk in around 9:30 also. Cut down to 2 on at 10:15. Had maybe 3 tables walk in after that.
Considering we opened 50 minutes late, we still did 4 more covers than last night. I think with all of the events going on in town, it did somewhat impact the business. It was a nice steady night though, no one got overwhelmed. I saw Toshi at Ichiban helping to cut and plate rolls since that was a huge part of business tonight.
3 Staff members that stood out (why/how):
-Chelsea and Kelly work really well together. Since Chelsea was losing her voice Kelly ran the -board- they communicated great with each other and held it down!
-Despite the late start and a little rocky at that, everyone was in great spirits!
Any VIP's in?
Erin, Lynn's Wife, with Olive.
Maverick and his friend
Comps& Void Detail:
FNF for Eric
Emp Day off for Maverick
Voided 1 sapporo for camacho, misring
DNL on Veggie Temp- Dusten and I both tasted it and it was a little too battery, or thick, and the veggies tasted undercooked. It was at the very end of the night, so maybe thats why.
R&M needs:
Other than the gas valve...
The wooden panels over the office door are coming lose again. I pulled two down because they were on the brink of killing someone.
86'd items/ need more:
ELIZABETH: Call AutoChlor on Monday. we are getting low on chemicals.
LY Dinner Sales: $7446
Projected Sales : $8215
TY Dinner Sales: $6653
+/- : -11% LY and -$1562 PS
Dinner Covers: 247
Avg PPA: $27.07
Considering we opened an hour late, coming in -11% isn't too bad.
Weather: Warm, mostly because I stood in the parking lot for over an hour. Other than that I think it was pleasant in the evening. 70s.
Special events?: Pecan St.Festival. Kentucky Derby, Whip in's 30th Birthday Celebration, Contigo's 5 year Birthday Celebration, Aaron and Elizabeth's 5 year dating anniversary (significantly better than the last thing I just mentioned) :)
Who worked: Clair, Camacho, Krystin, Miho, Dusten CL. Kelly & Chelsea hosted (perfect pair!), Ruthy CT, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Well, we were closed for the first hour due to the gas leak in the kitchen. COA didn't get out here until around 5 and assessed that the valve that controls the gas to the new burners needs to be replaced. Therefore, the new burners CAN NOT BE USED until this is done by a plumber, who will have to turn off the gas line that resides behind the huge flat top. I will work on getting a plumber out Monday to have it switched out. Until then please do not touch it.
Got the staff back in at 5:15 and we were able to open the doors at 5:50. So not too bad.
Went on a wait around 6:30 and I thought the night would take off from there, but around 8:30 it slowed down a little bit. And eventually, around 10pm we came off the wait. Though from 8:30-10 it was a small wait of just a handfull of parties. Did have an 8 top walk in around 9:30 also. Cut down to 2 on at 10:15. Had maybe 3 tables walk in after that.
Considering we opened 50 minutes late, we still did 4 more covers than last night. I think with all of the events going on in town, it did somewhat impact the business. It was a nice steady night though, no one got overwhelmed. I saw Toshi at Ichiban helping to cut and plate rolls since that was a huge part of business tonight.
3 Staff members that stood out (why/how):
-Chelsea and Kelly work really well together. Since Chelsea was losing her voice Kelly ran the -board- they communicated great with each other and held it down!
-Despite the late start and a little rocky at that, everyone was in great spirits!
Any VIP's in?
Erin, Lynn's Wife, with Olive.
Maverick and his friend
Comps& Void Detail:
FNF for Eric
Emp Day off for Maverick
Voided 1 sapporo for camacho, misring
DNL on Veggie Temp- Dusten and I both tasted it and it was a little too battery, or thick, and the veggies tasted undercooked. It was at the very end of the night, so maybe thats why.
R&M needs:
Other than the gas valve...
The wooden panels over the office door are coming lose again. I pulled two down because they were on the brink of killing someone.
86'd items/ need more:
ELIZABETH: Call AutoChlor on Monday. we are getting low on chemicals.
Saturday, May 7, 2016
Saturday AM 5/7/16
Written By: Samara
LY Lunch Sales: $2661
Projected Sales : $2841
TY Lunch Sales: $3338
+/- : 24% over LY & +$524 over PS
Lunch Covers: 174
Avg PPA: $19.18
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather:
Special events?: Kentucky Derby, Pecan Street Festival, Children's Day
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Chris (H), Camacho training Maverick (SA), Grant (FR)
Flow of Business, Cuts and Ticket Times: Filled up quickly. Children's Day/early Mother's Day rush. We utilized the majority of our highchair stock. Every other table had a baby or two in tow. Most tables were entire families. On a wait by noon, which lasted until around 2:30. Good hustle from the team today anytime tables needed to be reset. Height of the wait was around 12:30-1:30, with max quotes times at 25-30 minutes.
Cut Ruthy at 2pm and Lindsey at 2:30pm. No long ticket times or customer issue
Specials:
3 Staff members that stood out (why/how): Camacho did a thorough job at training Maverick. Jason Camacho did mention that being a support staff member for a change, he noticed how much servers lean on the SA to do the server's job. Lindsey was the biggest offender, she consistently drops a check at a table that should have been pre-bussed. I'm adding this to the shift notes, along with watering one's own section.
Chris sat a two top at B4 with food and crayons littering the floor AND a chair missing. I noticed a few minutes after they had been sat, corrected and questioned why that happened. Chris was defensive and later asked if tomorrow would be just as busy. Honestly, I'm glad he put in his notice. He's not a team player, or good in high stress situations, and makes excuses for just about everything. If I were the customer, I would have been grossed out by the half chewed noodles at my feet.
I gave Spencer a Contigo GF for banging out the catering order quickly and being a valuable employee generally speaking.
Oh! I forgot to mention this last night: Sophia has two tables that got the idea to dine in because of Kenta's pictorial in Tribeza magazine! That's awesome!
Any VIP's in? Old John, Drew and friends, Kalynn's boyfriend
Comps& Void Detail:
-Training meals for Maverick and Camacho
-1 Holiday Promo Kome bucks from that guy that spent $1500 of giftcards
-Employee Day off for Drew
-Kome bucks from Drew
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2661
Projected Sales : $2841
TY Lunch Sales: $3338
+/- : 24% over LY & +$524 over PS
Lunch Covers: 174
Avg PPA: $19.18
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather:
Special events?: Kentucky Derby, Pecan Street Festival, Children's Day
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Chris (H), Camacho training Maverick (SA), Grant (FR)
Flow of Business, Cuts and Ticket Times: Filled up quickly. Children's Day/early Mother's Day rush. We utilized the majority of our highchair stock. Every other table had a baby or two in tow. Most tables were entire families. On a wait by noon, which lasted until around 2:30. Good hustle from the team today anytime tables needed to be reset. Height of the wait was around 12:30-1:30, with max quotes times at 25-30 minutes.
Cut Ruthy at 2pm and Lindsey at 2:30pm. No long ticket times or customer issue
Specials:
3 Staff members that stood out (why/how): Camacho did a thorough job at training Maverick. Jason Camacho did mention that being a support staff member for a change, he noticed how much servers lean on the SA to do the server's job. Lindsey was the biggest offender, she consistently drops a check at a table that should have been pre-bussed. I'm adding this to the shift notes, along with watering one's own section.
Chris sat a two top at B4 with food and crayons littering the floor AND a chair missing. I noticed a few minutes after they had been sat, corrected and questioned why that happened. Chris was defensive and later asked if tomorrow would be just as busy. Honestly, I'm glad he put in his notice. He's not a team player, or good in high stress situations, and makes excuses for just about everything. If I were the customer, I would have been grossed out by the half chewed noodles at my feet.
I gave Spencer a Contigo GF for banging out the catering order quickly and being a valuable employee generally speaking.
Oh! I forgot to mention this last night: Sophia has two tables that got the idea to dine in because of Kenta's pictorial in Tribeza magazine! That's awesome!
Any VIP's in? Old John, Drew and friends, Kalynn's boyfriend
Comps& Void Detail:
-Training meals for Maverick and Camacho
-1 Holiday Promo Kome bucks from that guy that spent $1500 of giftcards
-Employee Day off for Drew
-Kome bucks from Drew
R&M needs:
86'd items/ need more:
Friday, May 6, 2016
Friday 5/6/16 PM
Written By: Samara
LY Dinner Sales: $7312
Projected Sales : $7500
TY Dinner Sales: $6976
+/- : -5% under LY & -$524 under PS
Dinner Covers: 243
Avg PPA: $27.07
Weather: 70's and cool at night
Special events?: Children's Day, Pecan Street Festival
Who worked: Camacho, Johnny, Lindsey, Sophia, Dusten (CL), Grant (FR), Chelsea & Kelly (H), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Picked up around 6pm and stayed consistently busy until just about 10pm. One one customer issue and ticket time: through a series of miscommunication from the kitchen and myself, a couple at the sushi bar didn't get their Farm Salad special. It took 45 minutes before Dusten noticed. I comped my mistake. She's a regular and very understading
A couple of misrings from servers but nothing noteworthy. The wait was 45minutes-1 hour between 7pm and 8pm but lots of people on the wait no showed, which messed up times considerably.
Cut Camacho at 9:45, Johnny at 10, and Lindsey at 10:30.
Specials: Snow Crab 33, Tsubugai 16, Farm Salad 5
3 Staff members that stood out (why/how): I awarded Kelly a Mantis Massage card since I have seen such a positive change in her since evals. She got teary eyed! Also, she killed it cocktailing tonight while Chelsea was essentially solo hosting.
Grant still needs polishing at the host stand, however, he has really grown into his role as food runner. Lots of compliments from the servers on his behalf.
Any VIP's in? Susan and her husband Jason (guy who looks like a turtle, I'm glad we can stop calling him that now)
Comps& Void Detail:
-Reopened a check for Johnny to void 3 pieces of Toro. 86'd
-Void 2 miso soups. misring
-Void Kome Salad. misring
-Couple of Promo Kome bucks
R&M needs: Matt says the wall between the ramen station and the cooler is eroding.
86'd items/ need more:
LY Dinner Sales: $7312
Projected Sales : $7500
TY Dinner Sales: $6976
+/- : -5% under LY & -$524 under PS
Dinner Covers: 243
Avg PPA: $27.07
Weather: 70's and cool at night
Special events?: Children's Day, Pecan Street Festival
Who worked: Camacho, Johnny, Lindsey, Sophia, Dusten (CL), Grant (FR), Chelsea & Kelly (H), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Picked up around 6pm and stayed consistently busy until just about 10pm. One one customer issue and ticket time: through a series of miscommunication from the kitchen and myself, a couple at the sushi bar didn't get their Farm Salad special. It took 45 minutes before Dusten noticed. I comped my mistake. She's a regular and very understading
A couple of misrings from servers but nothing noteworthy. The wait was 45minutes-1 hour between 7pm and 8pm but lots of people on the wait no showed, which messed up times considerably.
Cut Camacho at 9:45, Johnny at 10, and Lindsey at 10:30.
Specials: Snow Crab 33, Tsubugai 16, Farm Salad 5
3 Staff members that stood out (why/how): I awarded Kelly a Mantis Massage card since I have seen such a positive change in her since evals. She got teary eyed! Also, she killed it cocktailing tonight while Chelsea was essentially solo hosting.
Grant still needs polishing at the host stand, however, he has really grown into his role as food runner. Lots of compliments from the servers on his behalf.
Any VIP's in? Susan and her husband Jason (guy who looks like a turtle, I'm glad we can stop calling him that now)
Comps& Void Detail:
-Reopened a check for Johnny to void 3 pieces of Toro. 86'd
-Void 2 miso soups. misring
-Void Kome Salad. misring
-Couple of Promo Kome bucks
R&M needs: Matt says the wall between the ramen station and the cooler is eroding.
86'd items/ need more:
Friday AM 5.6.16
Written By: Elizabeth
LY Lunch Sales: $2546
Projected Sales : $2840
TY Lunch Sales: $2573
+/- : +1% LY and -$267 PS
Lunch Covers: 147
Avg PPA: $17.50
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% , $13 for Guest Changed mind on the Alone Together Roll. Though in this case it was just a case of the guest being aggressive, eating it and not wanting to own up to it. That was a big chunk of the Ctrl Comps. Also $7.50 for bones in the superfly roll.
Weather: Sunny and 80s. Beautiful
Special events?:Mothers Day Weekend on the Heels of Pecan St.Festival and probably something else.
Who worked: Clair CL. Krystin, Sayo, Kelly. Taylor SA, Chris FR, Grant Host
Flow of Business, Cuts and Ticket Times:
A bit of a rough shift today. Business was slow until noon, then we had a six top reso sit (at 11:45) and around noon had a walk in 7 top and 8 top back to back. Restuarant filled quickly after that. Grant being the only solo host (picked up for Cindy) struggled getting organized and greeting guests. I tried to help while also letting him man the helm, but it was painful. Had to tell him not to quote people 10-20 minutes (especially because it's only generally 15) because when people hear 20 minutes at lunch they tend not to stay. We rarely get up to a 20 minute wait at lunch anyway, so that's also why.
Joe had a meltdown working ramen. He messed up two Ramens and a Ten Zaru. So Matt sent him outside to cool down while he and Daniel took the helm and pumped out the tickets. They saved the day! No guest complaints because of it.
Taylor was sluggish and unfocused. I asked him a few times to really focus his energy but he was a little scattered today. He just couldn't find his groove. Finally, after 4 tables got up at once I stopped him, told him I would tackle the back As while he got sushi bar and that seemed to get him back on track. He got it together around 1:30 and finished the shift strong at least.
Overall it was busy until the end. The flow was definitely choppy, just due to Grant not having run a solo host shift. Tables often got up in clusters in each section (B5, 6, & 7 at once. Then A 3,6 & 7 at once, etc)
Cut Kelly at 1:30 and Krystin at 1:45 and Sayo and Clair rode it out til close.
3 Staff members that stood out (why/how):
-I think I covered this above. Grant, Taylor.
Any VIP's in?
Rob the wine guy
Kenny
Catherine & don't know the guys name. Recognized him first, then her.
Ish with his friend again.
Comps& Void Detail:
none!
R&M needs:
Last night I asked both Take and Hector to make sure Orlando scrubbed the dish wall down with bleach because the mold was unbearable. I came to both of them around 9pm and said that since it was slowing down, in his downtime, asked him to scrub the wall. This morning I came in and it was not scrubbed down. Marilu did it today at noon, while we were busy, she multi tasked to get it down in between washing dishes and scrubbing/cutting fish. Please make sure we are holding our dishwashers accountable as well. If the health inspector would have come in this morning we would have been marked off for that.
86'd items/ need more:
LY Lunch Sales: $2546
Projected Sales : $2840
TY Lunch Sales: $2573
+/- : +1% LY and -$267 PS
Lunch Covers: 147
Avg PPA: $17.50
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% , $13 for Guest Changed mind on the Alone Together Roll. Though in this case it was just a case of the guest being aggressive, eating it and not wanting to own up to it. That was a big chunk of the Ctrl Comps. Also $7.50 for bones in the superfly roll.
Weather: Sunny and 80s. Beautiful
Special events?:Mothers Day Weekend on the Heels of Pecan St.Festival and probably something else.
Who worked: Clair CL. Krystin, Sayo, Kelly. Taylor SA, Chris FR, Grant Host
Flow of Business, Cuts and Ticket Times:
A bit of a rough shift today. Business was slow until noon, then we had a six top reso sit (at 11:45) and around noon had a walk in 7 top and 8 top back to back. Restuarant filled quickly after that. Grant being the only solo host (picked up for Cindy) struggled getting organized and greeting guests. I tried to help while also letting him man the helm, but it was painful. Had to tell him not to quote people 10-20 minutes (especially because it's only generally 15) because when people hear 20 minutes at lunch they tend not to stay. We rarely get up to a 20 minute wait at lunch anyway, so that's also why.
Joe had a meltdown working ramen. He messed up two Ramens and a Ten Zaru. So Matt sent him outside to cool down while he and Daniel took the helm and pumped out the tickets. They saved the day! No guest complaints because of it.
Taylor was sluggish and unfocused. I asked him a few times to really focus his energy but he was a little scattered today. He just couldn't find his groove. Finally, after 4 tables got up at once I stopped him, told him I would tackle the back As while he got sushi bar and that seemed to get him back on track. He got it together around 1:30 and finished the shift strong at least.
Overall it was busy until the end. The flow was definitely choppy, just due to Grant not having run a solo host shift. Tables often got up in clusters in each section (B5, 6, & 7 at once. Then A 3,6 & 7 at once, etc)
Cut Kelly at 1:30 and Krystin at 1:45 and Sayo and Clair rode it out til close.
3 Staff members that stood out (why/how):
-I think I covered this above. Grant, Taylor.
Any VIP's in?
Rob the wine guy
Kenny
Catherine & don't know the guys name. Recognized him first, then her.
Ish with his friend again.
Comps& Void Detail:
none!
R&M needs:
Last night I asked both Take and Hector to make sure Orlando scrubbed the dish wall down with bleach because the mold was unbearable. I came to both of them around 9pm and said that since it was slowing down, in his downtime, asked him to scrub the wall. This morning I came in and it was not scrubbed down. Marilu did it today at noon, while we were busy, she multi tasked to get it down in between washing dishes and scrubbing/cutting fish. Please make sure we are holding our dishwashers accountable as well. If the health inspector would have come in this morning we would have been marked off for that.
86'd items/ need more:
Thursday, May 5, 2016
Thursday 5.5.16
Written By: Elizabeth
LY Lunch Sales: $1614
Projected Sales : $2070
TY Lunch Sales: $1873
+/- : +16% LY and -$197 PS
Lunch Covers: 98
Avg PPA: $19.11
LY Dinner Sales: $4793
Projected Sales : $5373
TY Dinner Sales: $5522
+/- : +15% LY and +$149 PS
Dinner Covers:204
Avg PPA: $27.07
For the day: +15% LY and -$48PS with $7395 in total sales
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.16%
Weather: Sunny and in the 80s
Special events?: Childrens Day/ Cinco De Mayo. The latter is more widely celebrated in this country, however.
Who worked: Lunch: Lindsey, Grace, Kelly, Johnny CL. Taylor SA, Chris FR, Cindy Host
Dinner: Krystin, Sayo, Ruthy, Sophia, Dusten CL. Kelly.Miriam Host, Hiroe FR, Taylor SA, Lindsey CT TR Maverick
Flow of Business, Cuts and Ticket Times:
Lunch was slow throughout. Sushi bar never filled up and neither did the tables altogether. Waited because we've been getting those late pops as of recently, but to no avail. I cut Lindsey at 1, and went 2 on by 1:30. Nothing much else happened after that.
Dinner was the opposite. Right at open we had about 8 tables down. Interesting night of sorts.
Interesting Final Exams being taken in our restaurant tonight. We had 18 students come in tonight, all at varying times between 5pm-6pm, and their Japanese Teacher sat at S1 (she chatted with Take the entire time she was here. She's been in before too. Might have been Lynn's Sensai lady?) In any case, it's a really cool concept to have your final be in a Japanese restaurant and write about what you are eating. However the uncool part is, since they were students, they all tipped 10%. A little discouraging to those that waited on them. The teacher also left a minimal tip on a $40 tab.
We went on a wait around 6:15 and stayed on the wait until about 9pm. Rolls were up to 35 minute ticket times throughout the night. Cut Krystin around 9, and went 2 on at 9:30
Had table A7 want to argue with me over an Alone Together Roll. The guy was being really aggressive about it. Sophia first came to talk to me about it, and we found the ticket, it was stabbed, found out that Ruthy ran it (I ran the other 3 rolls) so they indeed got it. I tried to explain that they did get it and perhaps it got lost in the shuffle of rolls (seat 1 and 2 were a couple and seat 3 and 4 were another couple) and wanted to see if they still wanted it. What I SHOULD have done was just say okay and gotten them the other roll. But the guy was just really pushing that WE forgot it and WE messed up. I was just trying to set the record straight and in the end I got the roll for them. But as I was running it out, Sophia came to me with all their plates and said they didn't want it. I ran it anyway and gave it to the woman at seat 4, whose roll it was. She was timid and shy and I think a little embarrassed that this guy and now his wife were being so intense about it. I put it on the table and aggressive guy immediately says "No we definitely didn't get that roll" to which I said "Okay sir no problem, I don't want to argue with you" to which he replied "GOOD!". Okay. So timid woman wasn't really saying anything at this point and I tried to focus on her telling her this is my absolute favorite roll and she will enjoy it. As I walked away I heard aggressive guy go "send it fucking back!" So I stopped, turned and went back over. His wife now chimed in saying "she doesn't even want it anymore" This poor woman can't even speak for herself at this point. I said "Well I would be happy to box it" and the guy chimes in that she shouldn't have to pay for it. Oye! I said "no of course, I would be happy to take if off the check but if I you don't take it with you it will just go in the trash and I want it to have a good home" Still smiling (as I usually do). They agreed to take it. Man on man. So there's a comp there for that.
A little while later A8 called me over to tell me they were finding bones in their Superfly roll. They were super sweet about it but said nearly every bite had a bone in it. I apologized and comp'd it to Kitchen error. I talked to Kazu about it and he thinks its from the Unagi, and definitely not from the salmon skin.
Specials:
Sushi Set (snow crab and tsubugai)
Farm Salad (mini version)
Tempura Fennel and Kale
3 Staff members that stood out (why/how):
-Joe, in the kitchen, makes the WEIRDEST sounds. He apparently does them all the time. but today I heard them...a lot. And it sounds a little like he has another personality going on there. Creepy.
Any VIP's in?
AM: NOT the Global Catch guy
PM: Junko and her son. But other than that. No one else I can think of.
Comps& Void Detail:
Guest Changed Mind, aforementioend Alone Together
Voided a Veggie Roll, misring
Kitchen error for the bones in the superfly
Promo Kome BUcks
R&M needs:
These things need to happen on a regular basis:
1- ice cream freezer needs to have the ice chipped off it regularly. Tonight I noticed it wasn't closing fully and it was because there was too much ice built up around the top. I took a knife and chipped it all out, but it needs to happen regularly.
2- This needs to happen nightly: Closing dishwasher needs to take bleach and wipe down the wall in front of them. This wall gets COVERED in Mold and it'a absolutely disgusting. I also think we would get docked points on our health inspection on this one, so it's not a once a week chore. Think of the daily cleaning as preventative maintenance. If you continue to clean something regularly, you never have to have a "deep cleaning" of anything. This should go for the kitchen as well.
86'd items/ need more:
I ordered food thermometers. Starting Monday there will be sporadic Health Inspections done by Samara and myself at random.
LY Lunch Sales: $1614
Projected Sales : $2070
TY Lunch Sales: $1873
+/- : +16% LY and -$197 PS
Lunch Covers: 98
Avg PPA: $19.11
LY Dinner Sales: $4793
Projected Sales : $5373
TY Dinner Sales: $5522
+/- : +15% LY and +$149 PS
Dinner Covers:204
Avg PPA: $27.07
For the day: +15% LY and -$48PS with $7395 in total sales
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.16%
Weather: Sunny and in the 80s
Special events?: Childrens Day/ Cinco De Mayo. The latter is more widely celebrated in this country, however.
Who worked: Lunch: Lindsey, Grace, Kelly, Johnny CL. Taylor SA, Chris FR, Cindy Host
Dinner: Krystin, Sayo, Ruthy, Sophia, Dusten CL. Kelly.Miriam Host, Hiroe FR, Taylor SA, Lindsey CT TR Maverick
Flow of Business, Cuts and Ticket Times:
Lunch was slow throughout. Sushi bar never filled up and neither did the tables altogether. Waited because we've been getting those late pops as of recently, but to no avail. I cut Lindsey at 1, and went 2 on by 1:30. Nothing much else happened after that.
Dinner was the opposite. Right at open we had about 8 tables down. Interesting night of sorts.
Interesting Final Exams being taken in our restaurant tonight. We had 18 students come in tonight, all at varying times between 5pm-6pm, and their Japanese Teacher sat at S1 (she chatted with Take the entire time she was here. She's been in before too. Might have been Lynn's Sensai lady?) In any case, it's a really cool concept to have your final be in a Japanese restaurant and write about what you are eating. However the uncool part is, since they were students, they all tipped 10%. A little discouraging to those that waited on them. The teacher also left a minimal tip on a $40 tab.
We went on a wait around 6:15 and stayed on the wait until about 9pm. Rolls were up to 35 minute ticket times throughout the night. Cut Krystin around 9, and went 2 on at 9:30
Had table A7 want to argue with me over an Alone Together Roll. The guy was being really aggressive about it. Sophia first came to talk to me about it, and we found the ticket, it was stabbed, found out that Ruthy ran it (I ran the other 3 rolls) so they indeed got it. I tried to explain that they did get it and perhaps it got lost in the shuffle of rolls (seat 1 and 2 were a couple and seat 3 and 4 were another couple) and wanted to see if they still wanted it. What I SHOULD have done was just say okay and gotten them the other roll. But the guy was just really pushing that WE forgot it and WE messed up. I was just trying to set the record straight and in the end I got the roll for them. But as I was running it out, Sophia came to me with all their plates and said they didn't want it. I ran it anyway and gave it to the woman at seat 4, whose roll it was. She was timid and shy and I think a little embarrassed that this guy and now his wife were being so intense about it. I put it on the table and aggressive guy immediately says "No we definitely didn't get that roll" to which I said "Okay sir no problem, I don't want to argue with you" to which he replied "GOOD!". Okay. So timid woman wasn't really saying anything at this point and I tried to focus on her telling her this is my absolute favorite roll and she will enjoy it. As I walked away I heard aggressive guy go "send it fucking back!" So I stopped, turned and went back over. His wife now chimed in saying "she doesn't even want it anymore" This poor woman can't even speak for herself at this point. I said "Well I would be happy to box it" and the guy chimes in that she shouldn't have to pay for it. Oye! I said "no of course, I would be happy to take if off the check but if I you don't take it with you it will just go in the trash and I want it to have a good home" Still smiling (as I usually do). They agreed to take it. Man on man. So there's a comp there for that.
A little while later A8 called me over to tell me they were finding bones in their Superfly roll. They were super sweet about it but said nearly every bite had a bone in it. I apologized and comp'd it to Kitchen error. I talked to Kazu about it and he thinks its from the Unagi, and definitely not from the salmon skin.
Specials:
Sushi Set (snow crab and tsubugai)
Farm Salad (mini version)
Tempura Fennel and Kale
3 Staff members that stood out (why/how):
-Joe, in the kitchen, makes the WEIRDEST sounds. He apparently does them all the time. but today I heard them...a lot. And it sounds a little like he has another personality going on there. Creepy.
Any VIP's in?
AM: NOT the Global Catch guy
PM: Junko and her son. But other than that. No one else I can think of.
Comps& Void Detail:
Guest Changed Mind, aforementioend Alone Together
Voided a Veggie Roll, misring
Kitchen error for the bones in the superfly
Promo Kome BUcks
R&M needs:
These things need to happen on a regular basis:
1- ice cream freezer needs to have the ice chipped off it regularly. Tonight I noticed it wasn't closing fully and it was because there was too much ice built up around the top. I took a knife and chipped it all out, but it needs to happen regularly.
2- This needs to happen nightly: Closing dishwasher needs to take bleach and wipe down the wall in front of them. This wall gets COVERED in Mold and it'a absolutely disgusting. I also think we would get docked points on our health inspection on this one, so it's not a once a week chore. Think of the daily cleaning as preventative maintenance. If you continue to clean something regularly, you never have to have a "deep cleaning" of anything. This should go for the kitchen as well.
86'd items/ need more:
I ordered food thermometers. Starting Monday there will be sporadic Health Inspections done by Samara and myself at random.
Wednesday, May 4, 2016
Wendesday 5/4/15 recap
Written By: Dusten
LY Lunch Sales: 1522.95
Projected Sales : 1944
TY Lunch Sales: 1976
+/- : 30% over LY and $32 over PS
Lunch Covers: 121
Avg PPA: 16.33
LY Dinner Sales: 4565.80
Projected Sales : 5278
TY Dinner Sales: 5996
+/- : 31% over LY $718 over LY
Dinner Covers: 203
Avg PPA: 29.54
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 0.52%
Weather: warm and sunny.
Special events?: National Star Wars Day.
Who worked: Lunch: Naoto, Lindsey, Kelly, Johnny CL, Chris FR, Taylor SA and Cindy hosting
Dinner: Naoto, Mandy, Sayo, Krystin, Sophia CL, Miriam and Maverick hosting, Kaori SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: COA was doing some utility work outside this morning and they knocked out the power twice while we were setting up this morning. The second time was not long before 11am and it took until about 11:10am before the POS was running and online. Lunch was slow for a while. I cut Naoto at 12:40pm and we immediate picked up. We eventually filled up and had a couple parties that wanted to wait for a table rather than be seated immediately at the bar. Sushi bar got backed up in the push a little. Take made sure the servers knew to communicate this to their tables. Once the rush was over I cut Kelly- around 1:30pm. Lindsey and Johnny close it down.
Dinner was steady. We started out pretty slow. Things picked up shortly after 6:30pm and we were on a wait just before 7pm. We stayed full will about 9pm. With only a few 2 tops on the wait I let Naoto and Mandy go. 2 on at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Gotta keep an eye on Maverick. I caught him texting at the stand when we were still slow. I reminded him of the policy. Also there was in incident involving a 4-top that claimed to be on the list that weren't:
A woman came in and said her party had been passed over a few times. They weren't in the computer, but I remember seeing them waiting outside when I was trying to find the owner of a truck parked on the sidewalk. She was pretty upset, but in that scary calm way. She mentioned Shawn Cirkiel's name, saying he recommended us to them. She also started talking about Daruma and emailing people from there about us. Her name is Paula and she is a tall woman with shoulder length blond hair, if anyone knows. She claimed to be upper management for a number ("25") of restaurants. Maverick didn't remember seeing them, said he would have remembered them and wasn't sure of their whole story. Again, I saw them waiting outside a good 10-15 minutes earlier. It took relocating some very understanding customers (they had also parked on the side walk and were asked to move their truck) to the sushi bar to free up B1, but we got them sat almost immediately. I sent them some aburi-aji and everything was rainbows and sunshine afterwards. I think like Taylor did, Maverick maybe underestimates the amount of presence of mind his job requires. Samara contacted me during the shift and he has been written up. 6 week probationary period. Next cell phone infraction results in week suspension.
-Kelly left her bag and bike helmet here in the oshibori basket after lunch. Mandy discovered it and moved it to the office. I'm pretty sure she went to Workhorse with Lindsey after their shift. I missed it this part, but apparently Kelly came in very visibly drunk at about 9:45-9:50 pm and claimed her belongings. I'm not even sure why she needed to leave her things here if she wasn't a double. I don't particularly think we have room to be storing people's item's that aren't on the clock. I guess in her defense, she got in and out as quickly and quietly as possible, but I feel it is worth mentioning.
-Servers seemed to do well today. Those who usually complain, didn't. Those who never complain still didn't. Anyone who did complain was perfectly justified. I saw good amounts of teamwork. Lots of prebussing and general concern for the restaurant and each other.
Any VIP's in? Cindy's sisters came in for lunch, as did Angie from Sa-Ten. There was a regular I noticed but don't know his name.
My friend Jeremy from Bullfight.
Kenny- I hadn't seen him in a while. He says he's been coming in though.
Chance and a friend.
Comps& Void Detail: 1x saba nigiri, 86'd last part of lunch
1x sunshine roll- misring
Employee Day off for Angie.
FNF for Cindy's sisters.
3 kome buck cards.
2x $10 kome bucks cards from Cindy for her sisters' lunch.
1x miso soup- wasn't made.
R&M needs: soft serve seems more prone to freezing over lately. Naoto mentioned the mix being pretty thick. I don't know if it is someone following a recipe or if Take is making it, but that may be a problem still as there is a lot of mix in the fridge. Naoto suggested having the lunch closer turn off the machine, but still leave it churning.
-Lots of flies around. Tis' the season. I killed several between lunch and dinner.
-Asahi machine exploded beer everywhere again. This time Krystin was cleaning it (daily duty) and reassembling everything. She was hooking the keg back up and beer came spewing out from connections in the tap again.
86'd items/ need more: uni, mirugai
LY Lunch Sales: 1522.95
Projected Sales : 1944
TY Lunch Sales: 1976
+/- : 30% over LY and $32 over PS
Lunch Covers: 121
Avg PPA: 16.33
LY Dinner Sales: 4565.80
Projected Sales : 5278
TY Dinner Sales: 5996
+/- : 31% over LY $718 over LY
Dinner Covers: 203
Avg PPA: 29.54
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 0.52%
Weather: warm and sunny.
Special events?: National Star Wars Day.
Who worked: Lunch: Naoto, Lindsey, Kelly, Johnny CL, Chris FR, Taylor SA and Cindy hosting
Dinner: Naoto, Mandy, Sayo, Krystin, Sophia CL, Miriam and Maverick hosting, Kaori SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: COA was doing some utility work outside this morning and they knocked out the power twice while we were setting up this morning. The second time was not long before 11am and it took until about 11:10am before the POS was running and online. Lunch was slow for a while. I cut Naoto at 12:40pm and we immediate picked up. We eventually filled up and had a couple parties that wanted to wait for a table rather than be seated immediately at the bar. Sushi bar got backed up in the push a little. Take made sure the servers knew to communicate this to their tables. Once the rush was over I cut Kelly- around 1:30pm. Lindsey and Johnny close it down.
Dinner was steady. We started out pretty slow. Things picked up shortly after 6:30pm and we were on a wait just before 7pm. We stayed full will about 9pm. With only a few 2 tops on the wait I let Naoto and Mandy go. 2 on at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Gotta keep an eye on Maverick. I caught him texting at the stand when we were still slow. I reminded him of the policy. Also there was in incident involving a 4-top that claimed to be on the list that weren't:
A woman came in and said her party had been passed over a few times. They weren't in the computer, but I remember seeing them waiting outside when I was trying to find the owner of a truck parked on the sidewalk. She was pretty upset, but in that scary calm way. She mentioned Shawn Cirkiel's name, saying he recommended us to them. She also started talking about Daruma and emailing people from there about us. Her name is Paula and she is a tall woman with shoulder length blond hair, if anyone knows. She claimed to be upper management for a number ("25") of restaurants. Maverick didn't remember seeing them, said he would have remembered them and wasn't sure of their whole story. Again, I saw them waiting outside a good 10-15 minutes earlier. It took relocating some very understanding customers (they had also parked on the side walk and were asked to move their truck) to the sushi bar to free up B1, but we got them sat almost immediately. I sent them some aburi-aji and everything was rainbows and sunshine afterwards. I think like Taylor did, Maverick maybe underestimates the amount of presence of mind his job requires. Samara contacted me during the shift and he has been written up. 6 week probationary period. Next cell phone infraction results in week suspension.
-Kelly left her bag and bike helmet here in the oshibori basket after lunch. Mandy discovered it and moved it to the office. I'm pretty sure she went to Workhorse with Lindsey after their shift. I missed it this part, but apparently Kelly came in very visibly drunk at about 9:45-9:50 pm and claimed her belongings. I'm not even sure why she needed to leave her things here if she wasn't a double. I don't particularly think we have room to be storing people's item's that aren't on the clock. I guess in her defense, she got in and out as quickly and quietly as possible, but I feel it is worth mentioning.
-Servers seemed to do well today. Those who usually complain, didn't. Those who never complain still didn't. Anyone who did complain was perfectly justified. I saw good amounts of teamwork. Lots of prebussing and general concern for the restaurant and each other.
Any VIP's in? Cindy's sisters came in for lunch, as did Angie from Sa-Ten. There was a regular I noticed but don't know his name.
My friend Jeremy from Bullfight.
Kenny- I hadn't seen him in a while. He says he's been coming in though.
Chance and a friend.
Comps& Void Detail: 1x saba nigiri, 86'd last part of lunch
1x sunshine roll- misring
Employee Day off for Angie.
FNF for Cindy's sisters.
3 kome buck cards.
2x $10 kome bucks cards from Cindy for her sisters' lunch.
1x miso soup- wasn't made.
R&M needs: soft serve seems more prone to freezing over lately. Naoto mentioned the mix being pretty thick. I don't know if it is someone following a recipe or if Take is making it, but that may be a problem still as there is a lot of mix in the fridge. Naoto suggested having the lunch closer turn off the machine, but still leave it churning.
-Lots of flies around. Tis' the season. I killed several between lunch and dinner.
-Asahi machine exploded beer everywhere again. This time Krystin was cleaning it (daily duty) and reassembling everything. She was hooking the keg back up and beer came spewing out from connections in the tap again.
86'd items/ need more: uni, mirugai
Tuesday, May 3, 2016
Tuesday 5/3/16
Written By: Samara
LY Lunch Sales: $1699
Projected Sales : $1717
TY Lunch Sales: $2084
+/- : 0% over LY & +$367 over PS
Lunch Covers: 116
Avg PPA: $17.97
LY Dinner Sales: $3432.80
Projected Sales : $5191
TY Dinner Sales: $4703
+/- : +37% over LY & -$488 under PS
Dinner Covers: 167
Avg PPA: $28.16
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.04%
Weather: 70's and sunny
Special events?: Lots this weekend but none today
Who worked: LUNCH- Krystin, Lindsey, Grace, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Kelly, Ruthy, Clair (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Great hustle from kitchen and sushi bar. No customer issues or long ticket times. Cut Krystin at 1, Lindsey at 1:30, and Grace at 1:45.
Dinner was unusual for a Tuesday. Maybe because of the holidays coming up later in the week? Filled up by 6pm and then just dropped off. So very unbearably slow, I cut Lindsey around 8 and Krystin at 8:30. Around 9:00, we were on a wait again! Kelly, Ruthy, and Clair handled it well. No long ticket times or customer issue. Took 25% off a Ika Yaki that was small in size.
Specials: Aburi Carpaccio 14
3 Staff members that stood out (why/how): Lindsey came to me at the beginning of the shift asking not to be first cut at lunch, even though that's what the schedule dictated since she's a double. She said she's short on rent. I obliged. Always happy to help out but it sounded like she flat out over spent this previous weekend.
Mandy had her 2nd training with Maverick as SA. She says he has the speed but he needs to work on consolidation, thoroughly wiping a table, and strength with a tray...all things that will come with time and repetition. It was nice to see Mandy in a leadership role. She took to it well.
Lots of improvement from Kelly. I complimented her attitude, work ethic, and overall appearance. She seems happier lately as well.
Any VIP's in? Victoria, Nathan, Kayo & fam, Rachel & Carlos, Scott & Carolynn
Comps& Void Detail:
-2 Kome bucks for RECOVERY, one from me and one from Dusten
-4 Promo Kome bucks (one with Sayo's signature)
-Employee Kome bucks from Grace
-Owner Comp for Kayo and fam
-25% recovery for Ika Yaki
R&M needs: Miriam and I couldn't get the padlock in the back open, so the happy hour sign is in the office.
86'd items/ need more: crayons
LY Lunch Sales: $1699
Projected Sales : $1717
TY Lunch Sales: $2084
+/- : 0% over LY & +$367 over PS
Lunch Covers: 116
Avg PPA: $17.97
LY Dinner Sales: $3432.80
Projected Sales : $5191
TY Dinner Sales: $4703
+/- : +37% over LY & -$488 under PS
Dinner Covers: 167
Avg PPA: $28.16
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.04%
Weather: 70's and sunny
Special events?: Lots this weekend but none today
Who worked: LUNCH- Krystin, Lindsey, Grace, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Kelly, Ruthy, Clair (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Great hustle from kitchen and sushi bar. No customer issues or long ticket times. Cut Krystin at 1, Lindsey at 1:30, and Grace at 1:45.
Dinner was unusual for a Tuesday. Maybe because of the holidays coming up later in the week? Filled up by 6pm and then just dropped off. So very unbearably slow, I cut Lindsey around 8 and Krystin at 8:30. Around 9:00, we were on a wait again! Kelly, Ruthy, and Clair handled it well. No long ticket times or customer issue. Took 25% off a Ika Yaki that was small in size.
Specials: Aburi Carpaccio 14
3 Staff members that stood out (why/how): Lindsey came to me at the beginning of the shift asking not to be first cut at lunch, even though that's what the schedule dictated since she's a double. She said she's short on rent. I obliged. Always happy to help out but it sounded like she flat out over spent this previous weekend.
Mandy had her 2nd training with Maverick as SA. She says he has the speed but he needs to work on consolidation, thoroughly wiping a table, and strength with a tray...all things that will come with time and repetition. It was nice to see Mandy in a leadership role. She took to it well.
Lots of improvement from Kelly. I complimented her attitude, work ethic, and overall appearance. She seems happier lately as well.
Any VIP's in? Victoria, Nathan, Kayo & fam, Rachel & Carlos, Scott & Carolynn
Comps& Void Detail:
-2 Kome bucks for RECOVERY, one from me and one from Dusten
-4 Promo Kome bucks (one with Sayo's signature)
-Employee Kome bucks from Grace
-Owner Comp for Kayo and fam
-25% recovery for Ika Yaki
R&M needs: Miriam and I couldn't get the padlock in the back open, so the happy hour sign is in the office.
86'd items/ need more: crayons
Monday, May 2, 2016
Monday 5/2/16
Written By: Samara
LY Lunch Sales: $1895
Projected Sales : $2104
TY Lunch Sales: $1675
+/- : -12% under LY & -$429 under PS
Lunch Covers: 103
Avg PPA: $16.26
LY Dinner Sales: $3883
Projected Sales : $4360
TY Dinner Sales: $4146
+/- : +7% over LY & -$214 under PS
Dinner Covers: 157
Avg PPA: $26.41
Weather: 60's and cool
Special events?: None
Who worked: LUNCH- Clair, Mandy, Grace, Johnny (CL), Hiroe (FR), John (SA), Junko (H)
DINNER- Clair, Mandy, Ruthy, Krystin, Camacho (CL), Hiroe (FR), Kaori (SA), Grant & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch had a strange flow. The kitchen definitely needed an expo. I didn't know how badly they got hit until they had tickets across the board. Hiroe and I jumped in helping making side salads and taking turns expoing, while the servers ran their own food. This went on from 1:00pm until 2:30pm when they finished the last ticket. Sushi bar seemed mellow by comparison. Only one customer issue: a 20 minute shio saba at B7, which probably would have been fine except her dining partner's sunshine roll came out in 5 minutes...something the server could have been better at timing, in my opinion. I apologized and gave her $10 recovery Kome bucks. She seemed happy after that.
Cut Clair at 1, Mandy at 1:30, and Grace at 1:45. 3 tables walked in immediately after going one on but Johnny was on top of it.
Dinner started off with a bang. On a wait by 6. Steady stream of 2-tops with the occasional 3 and 4-top. Tables were turning very quickly, average of 40-45 minutes. Off the wait by 8pm...second pop never came. So slow by 8:30, I cut Clair, Mandy, and Grant. Cut Ruthy at 9 and Krystin at 9:30. Didn't have a single table after that. I cut Chelsea shortly after 9:30.
Specials: Smokin Sashimi 4
3 Staff members that stood out (why/how): Reminded Kumi to wear a Kome shirt (second time now) when she's on the clock.
Daniel really pushed through the lunch rush without any help. I gave him a gift card as a thank you.
Josh had a hard time getting his footing at dinner with a 30 minute ticket time for Veggie tempura. The table ended up changing their mind but it was already made. Comped to Kitchen Error.
Any VIP's in? Scott, NVIP (not very important person) that lady from Miami again, raising hell again. Can she go home now?
Comps& Void Detail:
-Birthday Dessert
-DNL Iidako. Said it was chewy, thought it would be "fresher".
-Owner Comp for Take
-Kitchen Error Veggie Tempura. Long ticket time.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1895
Projected Sales : $2104
TY Lunch Sales: $1675
+/- : -12% under LY & -$429 under PS
Lunch Covers: 103
Avg PPA: $16.26
LY Dinner Sales: $3883
Projected Sales : $4360
TY Dinner Sales: $4146
+/- : +7% over LY & -$214 under PS
Dinner Covers: 157
Avg PPA: $26.41
Weather: 60's and cool
Special events?: None
Who worked: LUNCH- Clair, Mandy, Grace, Johnny (CL), Hiroe (FR), John (SA), Junko (H)
DINNER- Clair, Mandy, Ruthy, Krystin, Camacho (CL), Hiroe (FR), Kaori (SA), Grant & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch had a strange flow. The kitchen definitely needed an expo. I didn't know how badly they got hit until they had tickets across the board. Hiroe and I jumped in helping making side salads and taking turns expoing, while the servers ran their own food. This went on from 1:00pm until 2:30pm when they finished the last ticket. Sushi bar seemed mellow by comparison. Only one customer issue: a 20 minute shio saba at B7, which probably would have been fine except her dining partner's sunshine roll came out in 5 minutes...something the server could have been better at timing, in my opinion. I apologized and gave her $10 recovery Kome bucks. She seemed happy after that.
Cut Clair at 1, Mandy at 1:30, and Grace at 1:45. 3 tables walked in immediately after going one on but Johnny was on top of it.
Dinner started off with a bang. On a wait by 6. Steady stream of 2-tops with the occasional 3 and 4-top. Tables were turning very quickly, average of 40-45 minutes. Off the wait by 8pm...second pop never came. So slow by 8:30, I cut Clair, Mandy, and Grant. Cut Ruthy at 9 and Krystin at 9:30. Didn't have a single table after that. I cut Chelsea shortly after 9:30.
Specials: Smokin Sashimi 4
3 Staff members that stood out (why/how): Reminded Kumi to wear a Kome shirt (second time now) when she's on the clock.
Daniel really pushed through the lunch rush without any help. I gave him a gift card as a thank you.
Josh had a hard time getting his footing at dinner with a 30 minute ticket time for Veggie tempura. The table ended up changing their mind but it was already made. Comped to Kitchen Error.
Any VIP's in? Scott, NVIP (not very important person) that lady from Miami again, raising hell again. Can she go home now?
Comps& Void Detail:
-Birthday Dessert
-DNL Iidako. Said it was chewy, thought it would be "fresher".
-Owner Comp for Take
-Kitchen Error Veggie Tempura. Long ticket time.
R&M needs:
86'd items/ need more:
Sunday, May 1, 2016
5/1/16 Sunday PM
Written By: Dusten
LY Dinner Sales: 5237
Projected Sales : 5280
TY Dinner Sales: 5183
+/- : 1% under LY and -$97 short of projected.
Dinner Covers: 188
Avg PPA: 27.57
Weather: Cloudy. 70's.
Special events?: "Sike Fest," National Infertility Survivor Day.
Who worked: Grace for Leary, Mandy, Camacho, Clair CL, Ruthy CKTL, Hiroe FR, John SA, Miriam and Maverick hosting.
Flow of Business, Cuts and Ticket Times: Busy at the start. We filled up at 5:45pm. People kept coming in so we went on a 45 minute wait at 6pm. Consequently maki times were about the same as the wait for a table. Things calmed around 8:15pm. I cut Ruthy at 8:30pm. I cut Grace and Miriam at 8:45pm. Mandy cut at 9:15pm. Left Camacho and Clair on to close.
Specials: 19 japanese uni, 16 smoking sashimi, 8 apple pie spring roll
3 Staff members that stood out (why/how): No standouts, but that doesn't mean anyone didn't do a great job tonight. Everyone was on point. Any issues were resolved professionally, and no one was slacking. Really refreshing.
Basilio needs to work on his aim in the bathroom. I won't go into details, but I learned some new words in espanol.
Any VIP's in? Krystin and her friend. Lauren (blond regular. Usually sits alone at the bar). Lots of unfamiliar faces.
Another interesting encounter with a customer, this time regarding a smoking sashimi. Clair told me her S8 claimed they only received 4 pieces in their smoking sashimi, 2pc sake-toro and 2pc hama-toro. This was very suspicious to me. Toshi at ichi-ban cuts the fish for Danger at zero-ban to plate. That means Toshi would have had to cut the wrong amount twice, hand that over to Danger who would also have to forget to count to 3 twice as he put it together. I really dislike schiesty people that insult the intelligence of my staff. Clair thought maybe they were just trying to get a extra fish- perhaps because one had to eat the last hama-toro while the other had sake-toro. The most diplomatic solution I could muster was to calculate down to the penny the cost of the fish that they claimed to not have received, and deduct that from their bill. Success!
The black woman from Miami that came in and acted a fool with her girlfriend last night did not come in tonight as she claimed she would.
Comps& Void Detail: Lots of voids at the start of things:
1x tanin bune- 86'd
1x surf and turf- guest changed mind
1x ika yaki misring
1x yamagobo- guest changed mind
1x suzuki sashimi- mean suzuki kimchi
1z sake-toro- misring, meant sashimi
Lots of Kome bucks! Krystin brought in $55 worth. $25 from other tables.
$4.33 Kome bucks for the smoking sashimi mathematicians.
EMP day off for Krystin.
R&M needs:
86'd items/ need more: uni, madai, blue owl.
Emily from daruma came in before we opened to get some things they needed. Menma, gloves, sesame seeds and limes.
LY Dinner Sales: 5237
Projected Sales : 5280
TY Dinner Sales: 5183
+/- : 1% under LY and -$97 short of projected.
Dinner Covers: 188
Avg PPA: 27.57
Weather: Cloudy. 70's.
Special events?: "Sike Fest," National Infertility Survivor Day.
Who worked: Grace for Leary, Mandy, Camacho, Clair CL, Ruthy CKTL, Hiroe FR, John SA, Miriam and Maverick hosting.
Flow of Business, Cuts and Ticket Times: Busy at the start. We filled up at 5:45pm. People kept coming in so we went on a 45 minute wait at 6pm. Consequently maki times were about the same as the wait for a table. Things calmed around 8:15pm. I cut Ruthy at 8:30pm. I cut Grace and Miriam at 8:45pm. Mandy cut at 9:15pm. Left Camacho and Clair on to close.
Specials: 19 japanese uni, 16 smoking sashimi, 8 apple pie spring roll
3 Staff members that stood out (why/how): No standouts, but that doesn't mean anyone didn't do a great job tonight. Everyone was on point. Any issues were resolved professionally, and no one was slacking. Really refreshing.
Basilio needs to work on his aim in the bathroom. I won't go into details, but I learned some new words in espanol.
Any VIP's in? Krystin and her friend. Lauren (blond regular. Usually sits alone at the bar). Lots of unfamiliar faces.
Another interesting encounter with a customer, this time regarding a smoking sashimi. Clair told me her S8 claimed they only received 4 pieces in their smoking sashimi, 2pc sake-toro and 2pc hama-toro. This was very suspicious to me. Toshi at ichi-ban cuts the fish for Danger at zero-ban to plate. That means Toshi would have had to cut the wrong amount twice, hand that over to Danger who would also have to forget to count to 3 twice as he put it together. I really dislike schiesty people that insult the intelligence of my staff. Clair thought maybe they were just trying to get a extra fish- perhaps because one had to eat the last hama-toro while the other had sake-toro. The most diplomatic solution I could muster was to calculate down to the penny the cost of the fish that they claimed to not have received, and deduct that from their bill. Success!
The black woman from Miami that came in and acted a fool with her girlfriend last night did not come in tonight as she claimed she would.
Comps& Void Detail: Lots of voids at the start of things:
1x tanin bune- 86'd
1x surf and turf- guest changed mind
1x ika yaki misring
1x yamagobo- guest changed mind
1x suzuki sashimi- mean suzuki kimchi
1z sake-toro- misring, meant sashimi
Lots of Kome bucks! Krystin brought in $55 worth. $25 from other tables.
$4.33 Kome bucks for the smoking sashimi mathematicians.
EMP day off for Krystin.
R&M needs:
86'd items/ need more: uni, madai, blue owl.
Emily from daruma came in before we opened to get some things they needed. Menma, gloves, sesame seeds and limes.
Sunday AM 5.1.16
Written By: Elizabeth
LY Lunch Sales: $2077 (LY was Pecan St. Fest too)
Projected Sales : $2448
TY Lunch Sales: $2401
+/- : +16% LY and -$47 PS
Lunch Covers: 137
Avg PPA: $17.53
Previous Days Labor: 12%
Previous Days Comps: 3.96%
Controllable Comps: 5.61%
Weather: Overcast in the 70s
Special events?: None really.
Who worked: Grace, Mandy, Ruthy, Camacho CL. Chris Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow to get started and it never really picked up. It just remained somewhat steady. Sushi bar never filled. Finally made some cuts around 1:45 with Grace. I was expecting the usual 2:15/2:30 late lunch crowd but by 2:25 we still hadn't seen much so I cut Mandy. And again by 2:40 there were only 4 tables in the restaurant so I cut Ruthy and Jason took the last 2 tables that trickled in. Had the party room sat twice though, so that was nice.
Camacho suggested that for lunch time, if Ichiban could put the sashimi lunch on the expo line- since it comes with Rice.
A1 found a Hair in an edamame. No one saw it except for them though... I comp'd it to Kit.Error
Neil and his family came in to celebrate his 50th birthday!! I can't believe he's 50. Looks great I'd say. They were sweet and Camacho took great care of them.
3 Staff members that stood out (why/how):
-Camacho stayed busy in his down time
-I don't think the Sat AM Daily Duty got done, so Mandy was happy to get to it for me.
-Grace picked up Leary's shift tonight so that was a huge help
Any VIP's in?
-Turtle Husband & Susan (god I really need to learn his name!)
-Another regular family.
-Chad of Hightower with Wife, Joy, and child, Fin.
-Neil and Family.
-Frank & Sophia.
Comps& Void Detail:
Voided Hiyashi Chuka that grace accidentally delayed by 10 hours
Kit Error for Edamame
FNF for Chad
R&M needs:
86'd items/ need more:
On next Restaurant Depot run can we get a new trashcan for the server station. Ours is falling apart.
LY Lunch Sales: $2077 (LY was Pecan St. Fest too)
Projected Sales : $2448
TY Lunch Sales: $2401
+/- : +16% LY and -$47 PS
Lunch Covers: 137
Avg PPA: $17.53
Previous Days Labor: 12%
Previous Days Comps: 3.96%
Controllable Comps: 5.61%
Weather: Overcast in the 70s
Special events?: None really.
Who worked: Grace, Mandy, Ruthy, Camacho CL. Chris Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow to get started and it never really picked up. It just remained somewhat steady. Sushi bar never filled. Finally made some cuts around 1:45 with Grace. I was expecting the usual 2:15/2:30 late lunch crowd but by 2:25 we still hadn't seen much so I cut Mandy. And again by 2:40 there were only 4 tables in the restaurant so I cut Ruthy and Jason took the last 2 tables that trickled in. Had the party room sat twice though, so that was nice.
Camacho suggested that for lunch time, if Ichiban could put the sashimi lunch on the expo line- since it comes with Rice.
A1 found a Hair in an edamame. No one saw it except for them though... I comp'd it to Kit.Error
Neil and his family came in to celebrate his 50th birthday!! I can't believe he's 50. Looks great I'd say. They were sweet and Camacho took great care of them.
3 Staff members that stood out (why/how):
-Camacho stayed busy in his down time
-I don't think the Sat AM Daily Duty got done, so Mandy was happy to get to it for me.
-Grace picked up Leary's shift tonight so that was a huge help
Any VIP's in?
-Turtle Husband & Susan (god I really need to learn his name!)
-Another regular family.
-Chad of Hightower with Wife, Joy, and child, Fin.
-Neil and Family.
-Frank & Sophia.
Comps& Void Detail:
Voided Hiyashi Chuka that grace accidentally delayed by 10 hours
Kit Error for Edamame
FNF for Chad
R&M needs:
86'd items/ need more:
On next Restaurant Depot run can we get a new trashcan for the server station. Ours is falling apart.
Saturday PM 4.30.16
Written By: Elizabeth
LY Dinner Sales: $7055
Projected Sales : $7843
TY Dinner Sales: $7767
+/- : +10% LY and -$76 PS!
Dinner Covers: 271
Avg PPA: $28.66
Weather: Sunny and hot! High 80s, but the "real feel" was in the 90s
Special events?: Samara mentioned them. Eeyores Bday
Who worked: Clair, Camacho, Mandy, Ruthy, Dusten CL. Chelsea Host, Kelly CT, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from Go. As usual on a Saturday. Got on the wait around 6, got off the wait around 8:45, then got back on a wait around 10pm, and off the wait at 10:40. Busy busy night.
Had a 6 top, 7 top & 9 top all walk in at the same time. And later another 8 top walk in. Mandy was busy in the party room all night, Ruthy had the 9 top in the back B's and then just a few others throughout the night, so I bought her dinner. I also bought her dinner because she had to deal with the obnoxious B5.
These two girls (one was in last night) were just really obnoxious. no other way to put it. Let me start from when they first walked in. We told them the wait would be about an hour. They started pointing at the sushi bar and asking to sit there, and I repeatedly explained that there are other people waiting. The one girl sat down in the lobby and had a plastic cup in her hand with what looked like wine. I told her she couldn't have it but she claimed it was only mountain dew so I just let it go. They decided to wait outside. When I came to get them for their table the one girl was smoking a cigarette and I told her she needed to put it out, so she flicked it in our parking lot. How nice. Once sat at B5 they kept Ruthy hostage for a little bit, then ordered some stuff from her. But at one point doing their meal, apparently, the one girl put her leg up on the bench and on the chair that one of the children at the B6 9-top was using. The dad came over and let me know that they were really obnoxious and rude, and he didn't want me to do anything right now but he just wanted to make me aware. He was super sweet about it and even offered to pay their tab just so they would leave. He noted that they were being difficult with their server too. I already had a feeling this was going on considering the hard time they both gave me when they walked in. I just wanted to get them out of here as quick as I could. They wanted to cancel their Philly and Rock and Roll but it had just come up, so I told Ruthy to run it. They wanted to Rock and Roll boxed up but claimed they never ordered it. I comp'd it to get them out of here and they were gone shortly thereafter. I tried to buy B6 dessert but they said they were too full. They were just really nice about the whole thing. I comp'd the kids Ramunes.
After that, the night was smooth. Just plain busy.
Specials:
Japanese Uni 10
Snow Crab 28
Hirame 15
Apple Pie Spring Rolls 7
3 Staff members that stood out (why/how):
-Mandy, Clair and Dusten all got the butts whooped at 10pm when we went back on the wait. They were all juggling tables and hustling on the floor. They all kept it together and kept moving.
-Chelsea did a great job at the host stand solo- though I was up there for the big rush helping her decide where to put the large parties, she really does a great job.
-Ruthy handled the obnoxious table really well. as well as her meager $700 in sales. I bought her dinner and a glass of wine.
Any VIP's in?
The 9 top looked familiar and he said they come in all the time. Really nice families. Don't know their names though
Leslie & Theresa
Andrew and Kalynn
Comps& Void Detail:
Recovery for the Ramunes
Server misring, Dusten rang in a Camembert instead of a Parfait.
Guest Changed mind on the Rock n Roll
Kome Bucks for Ruthy
R&M needs:
I saw the crack Matt was talking about. Not sure what it's from, honestly, just like the wall is separating from itself. We can try the spray caulk.
Rodrigo is coming by tomorrow to fix the gutter that is falling off the front of the building.
Ice Machine stopped producing and I'm not sure why. Chris from Pro Ice is sending someone out tomorrow to fix it. I ordered ice in the meantime. Tis the season, right? **Update! 11:17pm, I just heard it drop it's first batch of ice.
86'd items/ need more:
Had to order ice.
I ordered more crayons and they will be in on Wednesday. Just in time for Kids Day !!
LY Dinner Sales: $7055
Projected Sales : $7843
TY Dinner Sales: $7767
+/- : +10% LY and -$76 PS!
Dinner Covers: 271
Avg PPA: $28.66
Weather: Sunny and hot! High 80s, but the "real feel" was in the 90s
Special events?: Samara mentioned them. Eeyores Bday
Who worked: Clair, Camacho, Mandy, Ruthy, Dusten CL. Chelsea Host, Kelly CT, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from Go. As usual on a Saturday. Got on the wait around 6, got off the wait around 8:45, then got back on a wait around 10pm, and off the wait at 10:40. Busy busy night.
Had a 6 top, 7 top & 9 top all walk in at the same time. And later another 8 top walk in. Mandy was busy in the party room all night, Ruthy had the 9 top in the back B's and then just a few others throughout the night, so I bought her dinner. I also bought her dinner because she had to deal with the obnoxious B5.
These two girls (one was in last night) were just really obnoxious. no other way to put it. Let me start from when they first walked in. We told them the wait would be about an hour. They started pointing at the sushi bar and asking to sit there, and I repeatedly explained that there are other people waiting. The one girl sat down in the lobby and had a plastic cup in her hand with what looked like wine. I told her she couldn't have it but she claimed it was only mountain dew so I just let it go. They decided to wait outside. When I came to get them for their table the one girl was smoking a cigarette and I told her she needed to put it out, so she flicked it in our parking lot. How nice. Once sat at B5 they kept Ruthy hostage for a little bit, then ordered some stuff from her. But at one point doing their meal, apparently, the one girl put her leg up on the bench and on the chair that one of the children at the B6 9-top was using. The dad came over and let me know that they were really obnoxious and rude, and he didn't want me to do anything right now but he just wanted to make me aware. He was super sweet about it and even offered to pay their tab just so they would leave. He noted that they were being difficult with their server too. I already had a feeling this was going on considering the hard time they both gave me when they walked in. I just wanted to get them out of here as quick as I could. They wanted to cancel their Philly and Rock and Roll but it had just come up, so I told Ruthy to run it. They wanted to Rock and Roll boxed up but claimed they never ordered it. I comp'd it to get them out of here and they were gone shortly thereafter. I tried to buy B6 dessert but they said they were too full. They were just really nice about the whole thing. I comp'd the kids Ramunes.
After that, the night was smooth. Just plain busy.
Specials:
Japanese Uni 10
Snow Crab 28
Hirame 15
Apple Pie Spring Rolls 7
3 Staff members that stood out (why/how):
-Mandy, Clair and Dusten all got the butts whooped at 10pm when we went back on the wait. They were all juggling tables and hustling on the floor. They all kept it together and kept moving.
-Chelsea did a great job at the host stand solo- though I was up there for the big rush helping her decide where to put the large parties, she really does a great job.
-Ruthy handled the obnoxious table really well. as well as her meager $700 in sales. I bought her dinner and a glass of wine.
Any VIP's in?
The 9 top looked familiar and he said they come in all the time. Really nice families. Don't know their names though
Leslie & Theresa
Andrew and Kalynn
Comps& Void Detail:
Recovery for the Ramunes
Server misring, Dusten rang in a Camembert instead of a Parfait.
Guest Changed mind on the Rock n Roll
Kome Bucks for Ruthy
R&M needs:
I saw the crack Matt was talking about. Not sure what it's from, honestly, just like the wall is separating from itself. We can try the spray caulk.
Rodrigo is coming by tomorrow to fix the gutter that is falling off the front of the building.
Ice Machine stopped producing and I'm not sure why. Chris from Pro Ice is sending someone out tomorrow to fix it. I ordered ice in the meantime. Tis the season, right? **Update! 11:17pm, I just heard it drop it's first batch of ice.
86'd items/ need more:
Had to order ice.
I ordered more crayons and they will be in on Wednesday. Just in time for Kids Day !!
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