Friday PM 2.13.15

Written By:  Elizabeth

LY Dinner Sales: $7402 (LY was Valentines Day)
Projected Sales: $7140
TY Dinner Sales: $7453
+/- : +1% LY! and beat PS by $313
Dinner Covers: 231
Avg PPA: $32.26!!!!

Weather: Chilly after sunset. 50's, high 40s

Any Special events going on?: Valentines day Weekend

Who worked?: Johnny, Jason, Sophia, Sayo, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Had 5 tables waiting in the lobby right at the start, and thought we would fill up fast, but we didn't go on a wait until 6:40 and came off the wait at 10pm. At one point we were grossly underquoting and a table ended up waiting 30 minutes after their quote time (total time: 1:45) Lots of 5 tops (3rd wheels in tonight!) Had a pretty hefty list going on and quote times were an hour fifteen to an hour and a half. Tomorrow will be similar, and probably peak into a two hour quote time. We'll see though. No major complainers or issues though. Dusten had a table at B1 that marked 2 Endo in NY but meant to mark 2 Midnight suns. They were a little upset about the situation and when Dusten asked if they wanted the Midnight they said no. I could see that they were pretty peeved so I had the kitchen make a Midnight sun, I ran it to them, told them it was on the house because of the mix up, and that I was also taking off one of the Endo's from their check. They were very happy. No other major issues. Just need to make sure we are quoting accurate quote times. I'd rather over quote than underquote- we even got a Yelp review from Last night saying he was quoted 15 minutes but waited 35.

Andrew made mention that it was difficult working the sushi bar tonight with Spencer at Ni-Ban. He said Spencer was really slow, which then made the work pile up for him. Toshi was "sushi expo" but didn't really have much to do. He stood around for most of the night helping where he could. I felt bad for him though, since he wasn't really able to do much. Maybe restructure the Sushi Expo position or something? It just didn't make sense for him to be here tonight.

Specials?
Taz Trout: 10
Hot Rock: 6
Tskuiji Carp/Set: 8/9

3 Staff members that stood out (why/how):
*Johnny-Super duper helper! Everywhere when I needed him. Dude just does a great job. Has come a long way.
* Sophia was helping out all over the place too. saw her running food and bussing tables too.
*Grace was floating on the floor tonight, prebussing other tables in her downtime and was doing a great job of staying busy in her down time! Glad to see some coaching has come to fruition.

Any VIP's in?

Comps& Void Detail:
2 server misrings: 1 tarantula and 1 endo in NY roll. Both Dusten and Johnny read it back to them and they agreed but when it came back they changed their mind.
And entire void ticket for johnny with the computer glitch (see below)

R&M needs?:
The ipod shut down twice tonight. Both freezing then restarting itself (going to the apple start up screen) I think we're very close to having to get a new one. It crashes regularly, and it's not because it's not updated. It has the current operating system on it.

The right POS computer got real weird at the very end of the night. It wouldn't let Johnny close out a table and had these weird spaces in between items on the screen. Anyhow, long story short, I re-rang the ticket and got the check closed out. Now might be a good time to start talking about switching over to Aloha- their tech help alone is worth it.

The new table top at B1 looks great, however I'm not sure it is properly sealed or something, as drinks and soy sauce left the table stained.

86'd items/ need more?
Straws- we have about 2 boxes left.

Friday am Recap 2/13/15

Written By: Leary

LY Lunch Sales: $2381
Projected Sales: $2460(-$708)
TY Lunch Sales: $1751.80
+/- : - $629.20, -26%
Lunch Covers:103
Avg PPA: $17.01

Previous Days Labor %:  19%  (I think this number might actually be lower. Isn't Daniel on salary now? There was manager pay in the labor report)

Previous Days Comps %:  4%
C- $17.08 (The hair in the Kome Viche, and FNF discount really drove this number up

Weather: A little chilly and cloudy in the morning, but sunny and in th upper 60s by the afternoon

Any Special events going on?:  Friday before Valentine's Day

Who worked?:
Jason, Mandy, Clair, Lynn CL, Josh SA, Jason FR, Ruthy H

Flow of Business, Cuts and Ticket Times:
It was really slow for a Friday. I thought maybe we would get a late pop after 1 like yesterday, but it never happened. I guess everyone is saving it for the weekend. The phone has been ringing off the hook about reservations so imagine we'll be pretty busy this weekend. Ticket times were fine. Besides the hair in the kara age mentioned below, everything else went smoothly. 

Specials?
Bentos- 11

3 Staff members that stood out (why/how):
It was a sad day for Kome, Lynn's last day. She got very emotional, and teared up several times. It's going to be a tough void to fill.

Any VIP's in?
Tara & Kelvin

Comps& Void Detail:
Comped a Kara age Teishoku because a hair was wrapped in the breading. The lady was understanding, but was feeding it to her baby so was a little protective. I followed up with Jersey about it. 
Bought Lynn's last lunch


R&M needs?:
New Toaster Oven in effect

86'd items/ need more?

Written By:Leary

LY Lunch Sales:$1423
Projected Sales: $1583 (+$677.15)
TY Lunch Sales: $2260.15
+/- : +$837.15, 59%
Lunch Covers:129
Avg PPA: $17.52

LY Dinner Sales: $5424
Projected Sales: $5604 (-$1426.30)
TY Dinner Sales: $4177.62
+/- : -$1246.33, -23%
Dinner Covers:179
Avg PPA: $23.34

Previous Days Labor %: 26%

Previous Days Comps %:  5%
C-4.76%

Weather:  A little colder afternoon but still sunny and warm afternoon, highs mid 60s. 

Any Special events going on?:

Who worked?:
L: Krystin, Sayo, Joel, Lynn Cl, Jason FR, Josh SA, Junko H
D: Clair, Sophia, Naoto, Miho, Dusten CL, Jason FR, Josh SA, Ruthy w/ Nate H 

Flow of Business, Cuts and Ticket Times:
Lunch started out much like yesterday. We were thinning out by 1 so I went 2 on. We ended filling up and going on a small wait by 1:20. Lynn was solid as always. Joel was the other closer, and needed a lot of help. I greeted some tables, and had to get some orders for him which was fine. One of his tables had food hit the table before drinks. The guy was a little annoyed so I made sure to follow up with them several times and brought them some complimentary miso ice cream at the end of their meal to put smiles on their faces. The wife was super happy about it, but the husband was hard to read. Besides that one hiccup everything else went smoothly. Ticket times were mostly good, but sushi lunches did get up to 25 minutes at one point. Touched base with the guests, and they were fine once they got their food. No comps needed. Stayed pretty full until 2. Sales were great.  

Another slow start for dinner, but it did start to fill up around 730, and we were on a wait by 8. Got up to a 30-40 min wait.  We stayed full and on a wait until 930. Started to phase servers out at 9, and 2 on by 930. Solid crew tonight. Lots of teamwork. Everything went pretty smoothly except for one customer finding a hair in there Kome Viche. The table was cool and understanding, but had to comp it. Pretty sure it was Naoto's hair. He agreed to start wearing a bandana in the future. Ticket times were solid.  

Specials?
T Set- 6
T Carp- 7
Tempura Spec- 10
Dessert Spec- 1

3 Staff members that stood out (why/how):

Any VIP's in?
Actor from The Following was in here (Nico Tortorella)
Some of Kazu's friends were at B1 tonight

Comps& Void Detail:
Voided Shio Saba- Misring
Comp Kome Fries- misring 
Recovery comp on a miso ice cream
Had to comped a Kome Viche because there was a hair in it.
Training meals
Kome bucks
FNF 2 unagi nigiri


R&M needs?:
Toaster Oven broke in the kitchen. Need a new one.

86'd items/ need more?
Bento Box

Wednesday Recap 2/11/15

Written By:Leary

LY Lunch Sales: $1088
Projected Sales: $1217
TY Lunch Sales: $1233.85
+/- : +$145.85, +13%
Lunch Covers: 81
Avg PPA: $15.23

LY Dinner Sales: $3516
Projected Sales: $4060
TY Dinner Sales:$3763
+/- :+$247, +7%
Dinner Covers: 148
Avg PPA: $25.43

Previous Days Labor %:  23%

Previous Days Comps %:  5%
C - 8.13%
UC - 91.87%

Weather: Warm nice spring day, Highs upper 70s, lows lower 60s

Any Special events going on?:

Who worked?:
Lunch: Lindsey, Kate, Johnny, Lynn Cl, Junko H, Josh SA, Sigele FR
Dinner: Lindsey, Jason, Alex, Kate, Sophia CL, Mandy w/ Nate H, Kaori SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch was slow but we still squeaked by the sales goal. Almost filled up around 1230, but by 1 it was thinning out. Went 2 on and cut Junko at 1. 1 on 130. Ticket times were good.

Dinner came on at a slow pace. Went on a wait by 730, got up to 30-40 min wait, and were off by 840. 2 on at 9, 1 on and cut host 930. Ticket times were solid all night. The pop was bigger and felt busier than last night, but mellow happy hour and only a few tables after 9.

Specials?
Bento-9
Carpaccio Spec- 6
Taz Nigiri-14
Aji Nigiri-5
Tempura Spec- 2

3 Staff members that stood out (why/how):
-Nate got a solid train at the host stand tonight. The lobby was fuller, and we had a larger wait than last night. A lot of drinkers as well. He did a really solid job. Very professional, and seems to pick things up quickly. I think he'll be be a solid addition to the support staff.
-Kate has been very solid on all of her shifts lately. Lot's of upselling and good feedback about guests and operations.
-Sophia solid job at the sushi bar as always.

Any VIP's in?
Rachel & Carlos' friend Leslie who works at the Daily Show
The owner of Betty Lash ( Miho's Boss) came to celebrate her daughter's birthday. Her Daughter loves Japanese food, and it's their first time here. Bought them birthday dessert, and sent the Bday girl 2 pieces of nigiri.
Ingrid came in with 2 girl friends. Sent them some pieces on the house.

Comps& Void Detail:
FNF for some pieces for the 2 VIPs
Bday Comps
Void sushi spec (Aji) 86'd
Void seaweed salad misring
 Kome bucks for prizes for contests
Training meals

R&M needs?:
Gyoza not printing at both printers. 

86'd items/ need more?

Tuesday PM Recap 2/10/15

Written By:Leary

LY Dinner Sales: $3385
Projected Sales: $4210 (-$32.38)
TY Dinner Sales: $4177.62
+/- : +$792.62, 23%
Dinner Covers: 171
Avg PPA: $24.43


Weather: Another nice warm evening low in the mid 60s

Any Special events going on?: Tuesday before Valentines day

Who worked?:
Lindsey, Alex, Mandy, Stephanie, Kate CL, Jason SA, Sigele FR, Ruthy H training Nate

Flow of Business, Cuts and Ticket Times:
It was mellow pace tonight. Some odd folks out. Felt like some of the guests don't get out much. Besides a handful of awkward tables things were pretty smooth. No big pops, but did slowly creep up to a 25 minute wait around 8, but came off the wait around 840. Ticket times were good. Went 2 on 840, and 1 on at 930.  Cut the hosts around 930.


Specials? Weird crowd tonight not a lot specials sold
T Set-1
Smoking Sashimi-2
Takowasa Nigiri-1
Taz Trout Nigiri-1


3 Staff members that stood out (why/how):
Sigele awesome as always.
Kate handled the close really well
Mandy came from behind to win the bingo sales contest tonight (the servers seem to enjoy this game and get competitive)

Any VIP's in?
Sean from Parkside
Owners of Pan Asian 888
More White horse bartenders. I guess Ginny and Austin spread the word about us.


Comps& Void Detail:
Server error Dynamite Chicken
Kitchen Error Edamame- it was overcooked and mushy
SIN for white horse
Kome bucks for prizes
DNL Miso Ice Cream- It had thawed and refroze so it was crystalized and weird. I tried it and 86'd it
Void seaweed salad- misring
Void Hot Sake, and Asahi Draft 86'd
Training meal comps

R&M needs?:
-The host phone is going in and out. It seems to work fine sometimes, and other times breaks up becoming really hard to understand.
-The fry printer is still not receiving modification notes. Elizabeth, can you show me how to fix this on Friday.

86'd items/ need more?
Hot Sake, and Asahi Draft. We should probably up the par.

Tuesday AM 2.10.15

Written By: Elizabeth

LY Lunch Sales: $1580
Projected Sales: $1685
TY Lunch Sales: $1251
+/- : -21% LY and short $434 PS. Ugh.
Lunch Covers: 70
Avg PPA: $17.87

Previous Days Labor %: 19% Kind of high for having almost $6k in sales all day.

Previous Days Comps %: 5% (6.17% Controllable. A little high)

Weather: Sunny and in the 70's

Any Special events going on?: Nope.

Who worked?: Lindsey, Alex, Krystin, Clair CL. Junko Host, Sigele FR, Josh SA

Flow of Business, Cuts and Ticket Times:
Slower than yesterday, and all around. The sushi bar came close to being full but that wasn't until 12:45 and there were still open tables. I cut Lindsey at that point, then went 2 on at 2p, and just Clair at 1:30. I cut Josh at 10 til 2 and had a talk with him about being late (see below) But just a normal Tuesday here. I think because of the weather there were a lot of patio sitters going on.

Specials?

3 Staff members that stood out (why/how):
*Josh was 45 minutes late today. He said it was because the power went out at his house and it will never happen again. Let's hope that is the case. I told him it's a write up, and if it happens again he could be terminated.
*Krystin wasn't feeling well- she looked miserable. But toughed it out the end of her shift.
*Clair did a great job today, no complaining.

Any VIP's in?
Terry & Setsko (Take did I spell that right?), Melissa & (husband?) Curly haired writer lady who I forget her name and won't ask again because the last time I asked she acted all weird...

Comps& Void Detail:
Server Misring- Clair thought he said Tonkotsu but he said Tonkatsu. She didn't think to question him since it was a regular, but I guess that's what we need to do for everyone (saying: the noodle soup, right?, or The Pork Teishoku)
No Makani for anyone. No other comps. Mellllloooooow

R&M needs?:
Emailed Kayo about the wallpaper in the party room peeling in the left corner.

86'd items/ need more?

Monday PM Recap 2/9/14

Written By: Leary

LY Dinner Sales: $3851
Projected Sales: $4140 (+$65.85)
TY Dinner Sales: $4205.82
+/- : +$354.87, 9%
Dinner Covers: 153
Avg PPA: $27.49

Weather: Beautiful day, highs upper 70s, lows low 60s

Any Special events going on?:

Who worked?:
Krystin, Kate, Joel, Stephanie, Jason Cl, Mandy H, Hiroe w/ Ruthy FR, Kaori SA

Flow of Business, Cuts and Ticket Times:
It was a slow start. I thought the nice day might make for a slower shift, but we got rolling by 630, and on a wait by 7. Lots of 2 tops. Had 2 rotations in the party room. Got up to a 45 min wait at the peak. Came off the wait around 840. Went 2 on at 845, and cut Host at 915. Ticket times were solid all night. Nemo and Kelby seem to handle the initial pop really well. Everything I saw out of the kitchen was looking really good as well. Good to have Take' back there.


Specials?
Carpaccio Spec-15
Taz Nigiri- 3
Aji Nigiri-22

3 Staff members that stood out (why/how):
Jason was solid as the closer. He blew everyone away with the pairing contest with 7 Queen of Hearts Chard with Carpaccio Special.
Ruthy was very enthusiastic about her train tonight. Lots of smiles.
Krystin had a tough busy shift. She seemed overwhelmed at a certain point. She was sat a 10 top and a 5 top 5 min apart. I was helping her out in the section taking orders, filling waters, and pre-bussing, but every time I'd ask her what she needed she would say "I don't know", or "Nothing". She received some bad tips, and was visibly frustrated at the end of the night. I tried to talk to her a bit, but she said she just needed to go. I will follow up with her on the next shift.

Any VIP's in?
Rachel and Carlos
Bill Norris

Comps& Void Detail:
Lots of Kome bucks
1 SIN comp
FNF for 2  pork belly nigiri for Bill Norris
Void Bride of Fox glass, decided to get a bottle
Several Fry voids. Printer stop working so I sent several test tickets while I was trying to fix it. The cable had come loose.

R&M needs?:

86'd items/ need more?

Sunday PM Recap 2/8/15

Written By: Leary

LY Dinner Sales: $3622
Projected Sales: $4360 (+$302.25)
TY Dinner Sales: $4662.25
+/- : +$1040.25, + 29%
Dinner Covers: 174
Avg PPA: $26.79

Weather: Sunny and warm, low 70s in the beginning, upper 50s at the end of the shift

Any Special events going on?:
Sunday before Valentines day 

Who worked?:
 Krystin, Clair, Joel, Sayo, Camacho Cl, Jason SA, Grace H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
We were busy from the start. Had a line at the door at 530. Quickly filled up, and started to go on a wait by 615. The kitchen got hammered with the initial pop. Most of the ticket times were good, but we did have some long ticket times. The main were 2 yaki onigiri tickets that hit 45-50 minutes. I believe we ran out, and they had to prep more. One table cancelled their order, the other had paid out, and got it to go. They were in a hurry. I gave them some Kome Bucks, and apologized again on the way out. The other table were regulars, and also had a 25 minute kome salad. I gave them 10% off their tab. In fairness Jason didn't hit priority item on the salad. I followed up with, and told him he needs to be ringing such items "as app", especially when were busy. He agreed. Once we got through the hump ticket times were solid the rest of the night. Sushi bar was busy, but tickets stayed under 25 minutes. Wait got up to 40-45 minutes at it's peak. Grace definitly struggled, but with a lot of support she got through it. We came off the wait around 845. Went 2 on. 1 table in the last hour. 1 on, and cut host at 920.

Had a party of 6 first timers in the party room. Went in a few times to check on them, and answer questions. Krystin took really good care of them, and they were very happy with everything.

"SA" Jason got his bike stolen tonight. It was locked up out front, but they cut the lock and snatched it up during business hours. Police came out to make a report, and were nice enough to give him a ride home.

Specials?
Carpaccio Spec- 3
Taz Nigiri- 19
Aji Nigiri- 22

3 Staff members that stood out (why/how):
-Hiroe handled a really busy shift extremely well. She walked into a hectic situation, and got everything out quickly and looking good.

-Jason was solid as SA. I was happy to have him on such a busy shift.

-Grace doesn't really seem to be developing. She has a lot going on so I feel that has something to do with it, but I find myself having to coach her on the same things every shift. I will being giving her an eval this week so if anyone has any feedback please email me.

-Clair has been complaining a lot on her shifts. Tonight she was waiting on one of the tables with a long ticket time on the onigiri. They were odd, from out of town, ordered in a weird way, and were a little demanding. They were nice, but just an odd table. Not an ideal table, but this is the service industry.  I feel like her frustration created a lack of communication with the table, and then made the situation with the long ticket times worse. This isn't the first time I've seen her do this since I've been back. I had a pretty direct talk with her and the end of the shift stating that despite the difficulty of a table I expect service and communication with a table to remain the same. She agreed.

Any VIP's in?

Comps& Void Detail:
10% Recovery for regulars (nice gay couple that always sit at the sushi bar) that had several long ticket times. 25 min for a Kome Sal. 45 minutes on a Yaki Onigiri that decided they didn't want to wait another 10 minutes for it to come out. They were being nice, but I could see how frustrated they were and I wanted to make it right.

Voided  gyoza and kome salad that were mis-rings. 


R&M needs?:
Elizabeth, can you call Autochlor (sp?) in the morning. The dishwasher got stuck cycling over and over again. It would keep going even if you opened the door. Turned it off and on, but kept doing it. Turned it off for longer, pulled out re-inserted chemical tubes, and then it worked the rest of the evening. Concerned there might be some kind of sensor going out. 


Elizabeth, I have have an Amazon order saved in your cart for you to look at. Floor mats, China Markers, and wine stoppers. I wanted you to double check the order, and make sure I selected the correct mats and stoppers.

Also, looks like the P&L was closed without saving info. It wasn't open when I got here, and nothing was entered for Saturday. If that's the case sorry that happened. If anyone closes a spreadsheet or word document, please save it first. 

86'd items/ need more?

Sunday 2.8.15

Written By: Elizabeth

LY Lunch Sales: $1490
Projected Sales: $1880
TY Lunch Sales: $1495
+/- : ugh, another 0% break even service.
Lunch Covers:84
Avg PPA:  $17.80

Previous Days Labor 17%:

Previous Days Comps 4%: Controllable 3.36%

Weather: Sunny and beautiful!  77 degrees (tonights low is 52)

Any Special events going on?:

Who worked?: Clair, Joel, Stephanie, Krystin CL> Dena Host, Jason FR TR Grace, Josh SA

Flow of Business, Cuts and Ticket Times:
Slow all day. Filled up once, but still have sushi bar available. Cut Clair at 1:30 because I was waiting for that late lunch pop but it never came. Cut down t 2 on at 2pm and then just Krystin at 2:30 since only about 2 other tables came in during that time.

3 Staff members that stood out (why/how):
*Grace was doing a great job food running training, going with full hands both ways.
*Dena needs to smile more

Any VIP's in?

Comps& Void Detail:
Voided 2 madia, 86. Voided Kurosowa. Regular Makani Comps.

R&M needs?:
The drain pipe underneath the sushibar sink is the most disgusting thing I've ever seen. Can we get that cleaned soon? Our guests see that.

86'd items/ need more?
We need another scale for the seaweed salads. Ours finally broke.

Saturday 2.7.15

Written By: Elizabeth

LY Lunch Sales: $2125
Projected Sales: $2860
TY Lunch Sales: $ 2400
+/- : +13% LY and -$460 PS
Lunch Covers: 131
Avg PPA:  $18.32

LY Dinner Sales:  $7443
Projected Sales:    $7616
TY Dinner Sales:  $7172
+/- : -4% LY and -$444 PS :(
Dinner Covers: 253
Avg PPA: $28.35

For the day we ended with 0% over LY, with $9572 in sales (LY was $9568) so we broke even on the day doing $4 more.

Previous Days Labor: 15%

Previous Days Comps 4% Controllable was 5.74%

Weather: 68/54 Sunny. Pretty.

Any Special events going on?:

Who worked?:
Lunch: Krystin, Lindsey, Sophia, Johnny CL. Dena (A.K.A Meana) Host, Mandy FR, No SA
Dinner: Clair, Alex, Sayo, Joel, Dusten CL> Ruthy/Ally Host, Krystin CT, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch was slower than the last few Saturdays we have seen. It was slower to build and then we never really got that pop. It stayed somewhat steady until about 2pm. I cut Krystin at 1:45 and went down to 2 on at 2 and kept both on until close. Only had one hiccup and it was with the owner of Coopers BBQ out in Junction TX. He arrived when we only had 2 tables open and a two top open. He was with his wife and a party of 4. We asked that they wait for their party to arrive in order to be sat. Dena had already encountered a tough guest about this a few tables back so I knew she was already not ready to put up with anyone's shit. He gave her a little pushback and I stepped in, made a slight gesture to the sign posted on the host stand and asked if I could get them something to drink while they waited. All while smiling. He then said "thats bull shit" to which I tried to explain once again why we do so, and he told me that he owns a restaurant, to which I said "well then I'm sure you can understand why we have this in place" Then I turned it around and asked which Restuarant, and he said Cooper BBQ and blah blah we just drove 2.5 hours and are thirsty. I offered again to get him a drink and promised him we have some great Ice Cold beer!! But even that couldn't charm him. Luckily his daughter and (son? boyfriend?) arrived shortly after and we got them sat in Sophia's section and she turned on the charm. She said that they had a great meal and I even went by afterwards, and while he was giving me the stone cold face still, the other 3 were elated and laughing and said they had a great time. So, I guess he's just a crotchety hick from the sticks! :) No offense taken by me.

Dinner: As expected dinner was a strong push from the beginning. We went on a wait by 6pm and had lots of large 6-7tops walk in. We were on a wait until about 10:10. Had a very smooth going night from the front of house side. Had some long tickets from Kitchen but that was mainly because they were only 2 on and had a really hard push back there. They hung in there and powered through, but I'll let Daniel outline what the flow of the shift was.
The only issue that arose all night was with the 9:30 reso. It was a bunch of young college guys. Earlier in the day I took the reso and it was made by a girl. She said 7. Then at maybe 8:30 she called back and asked if it could be 15. I told her that there was no way 15 people would fit in the private room and that she had to limit it to 12. I apologized that I couldn't do anything for them, but had made mention of it last time I spoke with her, earlier in the day. Well low and behold 15 of them came in. 13 dudes, 2 chicks. At first it was just 7 dudes and I asked them if they were going to be a solid 12, and they said yes. We got them in the private room and that's when another 8 showed up, and I was carrying a tray of 12 waters. They asked if they could get 2 more chairs and I said no, we couldn't put more than 12 in there, I told whoever made the reservation that, and beyond that it is against Fire Code to put more than that in the room (total lie, but who are they to know!) And so they were baffled and asked if they could get a table, I told them they needed to check with the hosts (we were just getting off the wait and it was starting to clear out kinda) So some of them went out there, then, while I'm putting the waters down one guy said he just wanted to knock my tray of waters over and another said something about burning this place down. Real class acts here. Luckily we got the other 4 a table, and Joel waited on them and the night went on. But that was really the only hiccup all night. The staff really worked well together tonight. I saw SO MUCH teamwork! I was really happy. I cut down to just Dusten at 10:20 because it seemed to have died off, then between 10:35-10:50 about 4 other tables came in. It pushed him to run a little harder, but he was fine.

Specials?
Cheesecake bites (Jersey used the burnt cheesecake and turned them into tasty, deep fried bites!) These things sold like crazy! Sold all 8!
Sushi Spec 1: Taz Trout: 13
Sushi Spec 2: Seared Aji: 25
Tsukiji Set 7/ Carpaccio 8

3 Staff members that stood out (why/how):
AM: Working with Dena has become increasingly stressful for me. I'm constantly afraid she is going to rub someone the wrong way, and her abrasiveness is just palpable. And after the impatient guest she dealt with earlier, she then proceeded to tell Sophia about him in front of yet another impatient guest (the Coopers guy) which I did not like seeing at all. No one should be trash talking guests on the floor.

PM:I have to say, Joel was running around other sections in his down time and was really helping water tables and prebussing. I feel like  anytime I put him in the back B's (for dinner) he is always super helpful. Clair was also very helpful in the middle B's with lots of downtime. Alex was running waters around, and helping to bus tables.

Any VIP's in?
AM: The hipster girl with the messy hair that always comes in alone and sits at the sushi bar.
PM: The couple with the adorable kids named Madeline and Andrew were in with friends (well, the mom wasn't in) and those kids are so damn cute but I can never remember their parents name! they always sit at B1, and the children are ridiculously well behaved (and adorable!) They just returned from Paris.
That lady with the crazy hair, I want to say Christine, was in with her husband and child. They got on the waitlist and I believe this was the precise moment I won her over: She was talking to Dusten about how long the wait was and how they just live down the street. And I over heard and chimed in (sorry Dusten) and told them they could go home and chill and we'll give them a text 5 minutes out so that will allow them enough time to walk here. She was very happy with that and when they came back, she even smiled. I win!
Also, Meibo & The White guy were in. I think I got her name wrong but it sounds like Meibo to me. They are the couple that loves Miho. They sat at B3 & Alex waited on them. Toshi-san sent some pieces to them I believe.

Comps& Void Detail:
AM: Kome Bucks for Krystin Bento Winner, Emp day off for Naoto
PM: A FNF Dessert for Rachel (a regular who I haven't seen in a while), FNF for a Mule for an old co-worker of mine who just moved back from Amsterdam. Kome Bucks for Sayo.

R&M needs?:

86'd items/ need more?
We're going to run out of Dreamy Clouds

Friday PM 2.6.15

Written By: Elizabeth

LY Dinner Sales: $6381
Projected Sales: $6806
TY Dinner Sales: $6754
+/- : +6% LY and just $52 short of PS
Dinner Covers: 213
Avg PPA: $31.71
(by the way, the covers for lunch yesterday were: 105 with a PPA of $17.87)

Weather: 46/41

Any Special events going on?:

Who worked?: Mandy, Krystin, Sophia, Naoto, Dusten CL> Ruthy/Grace Host, Sigele FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Pretty steady night- went on a wait at 6:30 and off the wait around 10:15. It was steady all night. Sushi bar got the brunt of it later on in the night and we had some 30 minute ticket times around 8:30pm and beyond. Spencer seemed to be struggling there at san-ban, and Andrew was hustling away as much as he could to try to bridge the gap. Didn't have any huge issues with the long times, however. I bought some miso soups for Neal and his friend waiting a while at A2, and got a Philly roll out just in time before A7 started going insane. And when I called for a Longhorn on the fly Andrew literally flew it out to me. He is a rock star back there, for sure.

Mandy had a pretty high maintenance table in the PR that went through several bottles of wine and sake, and all had individual tabs. I believe this is what helped our PPA tonight.

Everyone else seemed to do okay. Had a few 20 minute ticket times on some fry items, but it don't cause too big of a rift in the tide tonight.


Specials?
86'd both Tsukiji's by 9pm tonight.
12 Carpaccio, 10 sets.
Sushi Specs sold great! Sold 20 seared Aji and 7 of the Tazmanian Trout
Put the new feature wines on
Chard sold 4 glasses
Cab  sold 1 glass
Terre Di Gioio bottle sold. So a good start with those.


3 Staff members that stood out (why/how):
Naoto was constantly filling his downtime with productive work: filling waters, pre bussing. Just fantastic!
Also saw this coming from Sigele. Always full hands in and out at all times. So great!
Mandy struggled with a 12 top in the party room that all ordered separate items- she had some seat #'s  right but a few off which resulted in someone eating someone else's roll. It was annoying actually, so I have to say she handled them well, but we just need to make sure we're going over seat #'s and rotation in our pre-shift meetings.

Any VIP's in?
Neal and a guest. Also this couple that had come here once before when Alex worked her, but told Sophia they didn't return because of a situation that occurred with him. But they saw that a new manager was here (me & leary I believe) and they felt they could come back. I forget his name, maybe Justin, and hers is Annie, and they are reunited Regulars!

Comps& Void Detail:
Quite a few voids tonight for mis-rings on misc. things (better than a comp!) Had some bday comps, a guest DNL on an Endo, a server mis-ring on a takoyaki they meant the tako-karaage. I guess it wasn't the servers fault, but they should have double checked.

R&M needs?:

86'd items/ need more?

Friday AM Recap 2/6/15

Written By: Leary

LY Lunch Sales:  $2358
Projected Sales: $2450 (+$67.52)
TY Lunch Sales: $2517.52
+/- : +$159.52, +7%
Lunch Covers: 141
Avg PPA:  $17.85

Previous Days Labor %: 19%

Previous Days Comps %:  5%
C- 5.19%
UC- 94.81%

Weather: Chilly cloudy morning 39 degrees when I got here. Sun came out and got up to 60 by the afternoon. 

Any Special events going on?:

Who worked?:
Joel, Kate Sayo, Lynn Cl, Grace H, Jason SA

Flow of Business, Cuts and Ticket Times:
It was nice busy lunch. We went without an SA today due to a scheduling error, but Grace, Jason, and I pulled together to make it happen. Had a good system between, and it worked out great. Had several larger tables come in. 4 5 tops, 1 6 top, and 7 in the party room. Hit a wait before noon today. Came off the wait around 125, but stayed full until the end. Kitchen ticket times were decent, but had some lag time between items on the same ticket. 5 minutes between Ramens being dropped. Also had a 15 minute difference between bento boxes at the 6 top. I mad sure to run them, and apologize. They seemed understanding, but left Kate a bad tip. Those bentos took about 35 minutes to hit the table. Also had some nigiri pieces come out 10-15 minutes after Ramen. The first time they hit 30 minutes. The second time they hit 35 minutes. Both times it oddly happened at S-12. The customers were understanding. Besides the couple of snags with ticket times it was a smooth shift. 

Specials?
Bentos- 15

3 Staff members that stood out (why/how):
Jason super helpful bussing tables
Grace super productive and multi-tasked well
Daniel did a great job keeping the kitchen together and getting through the pop 

Any VIP's in?

Comps& Void Detail:
Voided  a tea, misring
Some Kome bucks redeemed

R&M needs?:

86'd items/ need more?

Thursday Recap 2/6/15

Written By:Leary

LY Lunch Sales:$1711
Projected Sales:$1883(-$6.40) so close
TY Lunch Sales:$1876.60
+/- : +$165.60, +10%
Lunch Covers: The ipad said 28. That is obviously not correct. Judging by the average PPA I would guess it was closer to 100-120. Looks tables were sat with being cleared out. I'll talk to Junko Next week about it. 

LY Dinner Sales: $3722
Projected Sales: $4288 (+$209.70)
TY Dinner Sales: $4497.70
+/- : + $775.70, 21%
Dinner Covers: 173
Avg PPA: $26.00

Beat the sales goal by the $203.30

Previous Days Labor %: 16%

Previous Days Comps %: 5%
C- 4.47%
UC- 95.53%

Weather: Cold and cloudy, lows in the upper 30s, highs in the mid 40s

Any Special events going on?:

Who worked?:
Lunch- Lindsey, Krystin, Kate, Lynn Cl, Junko H, Jason FR, Josh SA
Dinner- Lindsey, Naoto, Clair, Sophia, Dusten CL, Dena & Grace H, Jason FR, Josh SA

Flow of Business, Cuts and Ticket Times:
Lunch- Much better than yesterday. Just cold enough to drive everyone in for Ramen. Shiloh handled it like a pro. Full by noon today, and a small wait for a bit. Got 2 rotations out of the party room. Came off the wait by 1245. Went 2 on at 1. 1 on at 145. Cut host at 140. Sushi bar and kitchen handled the pop well, and ticket times were good.

Dinner had a smooth flow to it tonight. Another decent happy hour. pretty full by 630, and on a wait by 7. Lots of campers, but no one went over quote time. Once I got the hosts jump-started things ran very smoothly on the floor. Gave me some extra time to schmooze with guests, and really analyze staff operations. We didn't get off the wait until about 915 but my closers were Dusten and Sophia so I went 2 on at 845 so they could make some money. Cut Dena at 850. Stayed steady and almost full until 945. Daniel, and Steve handled the businees well. Ticket were good.         

Specials?
Bento- 5
T Set-5
T Carp- 12
Taz Nigiri- 13
Taz Carp- 0
Tempura Spec- 1

3 Staff members that stood out (why/how):
-Josh handled a busy Thursday pretty well. He needs to increase speed/consolidation, but that will come with time. His guest and staff repport is fantastic. Great to have him on the team.
- Jason was super helpful clearing tables on the way back
-Had to poke and prod Dena and Grace to be productive at the host stand tonight. They were having a breezy shift, and just talking up a storm, but there were plenty of things to do. I ended up giving them a laundry list of things they could be doing, and sternly asked them not to stand still. Grace was responsive. Dena was not, and gave me a slight attitude. I have a whopper of an eval coming for her next week which will also be a do or die. At this point I'd rather host ever shift than work with her again.   
 

Any VIP's in?
Joel the owner from Casa Brasil came in and used his $30 in Kome Bucks that Kayo gave him

Comps& Void Detail:
-Comped a diet coke because the lady changed their mind and wanted a green tea
-50% off sushi lunch. Had 1 bite of the gogo roll, and "hated" it. Loved her Nigiri though.
-3 Bday desserts
_ Kome bucks for prizes and redeemed by a couple of tables
-Voided a Tofu Steak, misring
-Voided a Asahi Draft, misring  

R&M needs?:
The host phone didn't seem to be working today. Fully charged but static-y and going in and out.  

86'd items/ need more?

Wednesday Recap 2/4/15

Written By: Leary

LY Lunch Sales: $1606
Projected Sales: $1743 (-$691.40)
TY Lunch Sales: $1051.60
+/- : -$554.40,  -35%
Lunch Covers: 59
Avg PPA: $17.82

LY Dinner Sales: $3785
Projected Sales: $4277 (-$50.36)
TY Dinner Sales: $4226.64
+/- : + $441.64, + 12%
Dinner Covers: 159
Avg PPA:  $26.58

Previous Days Labor %:  19%

Previous Days Comps %:  6%
UC-96%
C- 4%

Weather: Cloudy and chilly, but no rain over here. Low in the upper 40s, high in the mid 50s

Any Special events going on?:

Who worked?:
Lunch: Sayo, Kate, Johnny, Lynn Cl, Hiroe FR, Josh SA, Dena H
Dinner: Naoto, Joel, Lindsey, Alex, Sophia Cl, Dena H, Hiroe FR, Kaori SA

Flow of Business, Cuts and Ticket Times:
Lunch was really slow. We weren't even half full by 1230. Went 2 on 1245. 1 on at 130. Cut host at 1:15. Kept thinking we might get a late pop, but never happened. Ticket times were good.

Dinner kicked things off with a pretty busy Happy Hour. We were 2/3 full by 530, and all the tables were sat by 6. Went on a wait around 645. Got up to 35 minutes, and came off of it around 840. Went 2 on at 845, and 1 on at 930. Not one table after 930. Cut the Host at 920. Servers did a good job selling specials. Ticket times were solid all around. The shift started off a little hectic, but quickly turned into a smooth easy shift.

Specials?
Bentos- 5
Aji Spec- 13
Taz Trout Nigiri- 14
Taz Trout Sashimi- 4
Carpaccio Spec- 8
Spicy Mussels- 7

3 Staff members that stood out (why/how):
Andrew rolls looked great tonight. Always good when he puts an artistic and creative touch to things. 
Alex lots of teamwork, and had one of her tables gush about how great she was on the way out.
Naoto solid and productive as always.


Any VIP's in?

Comps& Void Detail:
FNF for Roger's roommate/ Take's friend
Comped 2 Zato -Ichis for my friend Jim that came in
Bday Comp
Voided a mysterious Katsuo Tataki that appeared on a on B5


R&M needs?:
Roofer patched the hole in the party room. Looks good. Did as good of a job matching the white as I think you can. 

86'd items/ need more?
Kome Viche
Beef Carpaccio
Hot Sake

Tuesday 2/3/15 PM recap

Written By: Dusten


LY Dinner Sales: 3747
Projected Sales: 4247
TY Dinner Sales: 4181
+/- :13% over LY and $66 up from projected
Dinner Covers: 159
Avg PPA: 26.71

Previous Days Labor %: 21%

Previous Days Comps %: 3%: 3.81% uncontrollable and 94.01% controllable

Weather: Chilly willy and cloudy

Any Special events going on?: Setsubun

Who worked?:Krystin, Lindsey, Kate, Alex, Clair CL, Sigele FR and Josh SA

Flow of Business, Cuts and Ticket Times: Today seemed pretty steady. Not crazy busy but a constant trickle of folks in and out. I didn't hear of any out of control ticket times. Sigele ran a gyoza to the wrong spot at the sushi bar. The kitchen remade it pretty quick and no one complained. One nthink that I liked about the situation was Clair (working the sushi bar) had Sigele, who made the mistake ask the kitchen to remake the dish. Seemed appropriate and efficient. We had a couple larger tables walk in. A 9-top and a 6-top. We had a 7-top call and reserve the room for tonight. We had a short wait from maybe 7:30pm-8:45pm. I cut Krystin and Lindsey at 8:40, I cut Kate at 9:15 and Alex at 9:40pm.

Specials? 5x spicy mussel, 1 temp special ( Take's food), 10 Aji aburi, 2x carpaccio special

3 Staff members that stood out (why/how):I ran my "Dusten needs everyone to help each other and especially him at the host stand" contest and it worked out wonderfully. Krystin won 1st place by a large margin. She was prebussing, filling waters, bringing menus, chopsticks and even helping to seat people. Lindsey came in second, answering the phone and helping on the floor every chance she got.
I must say it is refreshing to have coherent support staff. I havent worked in a supervisory context with Josh, but he did a great job. Sigele passed a very important test. I saw her examining a recently abandoned spot at the sushi bar that needed to be cleaned. She stopped and looked at it, looked around at the floor for Josh or Clair, shrugged her shoulders and proceeded to clean the spot herself. Love it.

Any VIP's in? Owner of La Vie, Ex kitchen employee Diego came in for a b-day dinner, Rachel and Carlos just back from Cancun... lucky.

Elizabeth: Gretchen Ellis called early on during service and wondered if you still need her CC info. Her number is: 512-415-3975.

Comps& Void Detail: 1x b-day dessert. We had a family with a 21st b-day and Lindsey asked about comping his 1st beverage, so $6 kome bucks to cover his first (legal) Sapporo in public. That was it.

R&M needs?:

86'd items/ need more? Asahi kegs. Floor mats for server station and host stand. That concrete is brutal without any reprieve.

Tuesday AM 2.3.15

Written By: Elizabeth

LY Lunch Sales: $1503
Projected Sales: $1683
TY Lunch Sales: $1500
+/- : 0% change short $183 PS
Lunch Covers: 92
Avg PPA: $16.30

Previous Days Labor %:  21% not taking into consideration the Am sushi prep V. RBG

Previous Days Comps %: 3% of sales and of that 3.81% Controllable

Weather: Rainy and Cold!! 45/42

Any Special events going on?:

Who worked?: Lindsey, Krystin, mandy, Kate CL. Junko Host, Josh SA, Sigele FR

Flow of Business, Cuts and Ticket Times:
Pretty mellow day. Had a quick pop around noon, but never filled up or went on a wait or anything like that. Had a few rolls take some time but that was only because we had 2 newbies on the line, and it never resulted in any comps. Cut Krystin at 12:25, and then went down to Mandy and Kate at 12:50, and then just Kate at 1:30.

Specials? Just Bentos as usual

3 Staff members that stood out (why/how):
Joshua is still getting his sea legs. He broke a pint glass and a ramen bowl today. Just keep an eye on him. He's great otherwise!


Any VIP's in?
Cody- Sous at The Hightower.

Comps& Void Detail:
FNF for Cody, I comp'd the training rolls for the sushi bar to training
R&M needs?:
The new bathroom signs came in. Take will reposition and post.

86'd items/ need more?
Coffee has been ordered

Monday PM Recap 2/2/15

Sorry guys. Thought this was sent last night.

Written By: Leary

LY Dinner Sales: $2767
Projected Sales: $4343 (-$317.36)
TY Dinner Sales: $4026.64
+/- : +$1259.64, +46%
Dinner Covers: 148
Avg PPA: $27.21

Weather: Chilly, and cloudy. No rain, Low 40s

Any Special events going on?:

Who worked?:
Dusten, Krystin, Stephanie, Alex, Camacho Cl, Kaori SA, Ruthy H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Had a decent HH pop for the openers. Seemed like the cold weather drove people in earlier than usual. Pretty close to full by 7, and on a wait by 730. The wait got up to about 35 minutes at it's peak. Came of the wait around 845, but stayed full until about 915. 2 on at 915, cut Host at 930. Ticket times were solid. The kitchen had a mellow night. Solid crew at the sushi bar tonight handled the pop like pros. All the guests I spoke with were very happy tonight.

Specials?
Tempura Parsnip- 2
Aji Nigiri- 10
Carpaccio-21

3 Staff members that stood out (why/how):
Ruthy was solid at the host stand tonight. 
Camacho solid as always at the sushi bar



Any VIP's in?
Ben and Andrew Contigo Owners were in tonight. Sent them a couple of  Zato-Ichi and gave them SIN discount.

Comps& Void Detail:
FNF for nigiri for Ben & Andrew
SIN comp for  Ben & Andrew
Gave a table 10% because I had to interrupt their meal to move their car so the roofers could get out. The roofers truck had blocked the driver door so the very large male customer had to crawl through the passenger side. He was understandably pretty annoyed when he came back in. I apologized, gave them a discount, and after some more venting about the situation they were happy.
Did some test voids for the kitchen
Voided a rotating local, finally ran out of the Ridgeback

R&M needs?:
The roofers left around 8 tonight. I'm guessing they're done.  

86'd items/ need more?
Modifiers are not ringing to the fry station.
Elizabeth, we're running low on coffee. Please order more tomorrow.
Is the printer connected to wifi? If not I'll set it up tomorrow.

Monday 2/2/15 AM recap

Written By: Dusten

LY Lunch Sales: 1717
Projected Sales: 1853
TY Lunch Sales:1732
+/- :up 1% over LY and 121 under projected
Lunch Covers:103
Avg PPA: 16.82


Weather:Chilly and party cloudy

Any Special events going on?: Groundhog Day

Who worked?:Krystin, Kate, Amanda, Johnny CL, Hiroe Fr, Jason SA and Junko Hosting

Flow of Business, Cuts and Ticket Times:Slow day. Didn't even approach full until close to 1pm. I'd already cut Krystin before then. I was hoping for a later pop, which came... kinda. I cut Mandy at 1pm and Kate at 1:45. No out of control ticket times.

Specials?

3 Staff members that stood out (why/how): Mandy dealt with all issues with professionalism and communicated her needs and concerns succinctly. She won the bento contest. She really made the best of a slow day.
Jason came in looking rough, but got into gear when we needed him. Helpful on the floor without anyone asking him for much.
Johnny does a good job at the bar for lunch. Fast and efficient. 

Any VIP's in? Some newer neighbors came in and Take sent them a couple of unagi pieces. 

Comps& Void Detail: I gave $10 kome bucks to a table of Mandy's for waiting while our computers were down. They weren't fully operational until about 11:45am. This table were really anxious to get out of here once they were done eating.
I also gave $10 kome bucks to two women sitting at B8... another of Mandy's tables. One of the roofers has a real problem with keeping his pants over his bare-ass and they caught an eye full just as Mandy was gesturing in that direction to explain incessant hammering while they were ordering. Mandy said it got real awkward and when she addressed it with them with the Kome bucks they were in good spirits. I wrote "recovery" on the cards. Mandy made a joke about an emphasis being on the "reCOVERy" part. It went over well.
2x unagi owner comp from Take.
Voided a Tonkotsu for Johnny who misrang a Spicy Tonkotsu.
Kome bucks to cover Mandy's Maguro Zuke Don... bento contest.
Kate cashed in her $10 Kome bucks from Leary today.

R&M needs?:Not that it isn't obvious, but there's a giant hole in the ceiling in the party room now. We have nothing booked in there tonight. Also some of the hammering caused some ceiling remnants to fall in the back A's section.

86'd items/ need more?

Super Bowl Sunday! 2.1.15

Written By: Elizabeth

LY Lunch Sales: $1189
Projected Sales: $1614
TY Lunch Sales: $1831
+/- : +54% over LY and +$217 over PS
Lunch Covers: 97
Avg PPA: $18.88

Previous Days Labor %: 16%

Previous Days Comps %: 3.34%:  with 10.74% being Controllable.

Weather: Beautiful!  71 during the day (35 at night)

Any Special events going on?: Super Bowl Sunday.  Pats Vs. Seahawks

Who worked?: Joel. Kate. Camacho. Grace Host, Mandy FR

Flow of Business, Cuts and Ticket Times:
A busy start, as expected. We didn't go on a long wait but did have a party here and there waiting. Had some 30 minute roll tickets, as sushi bar would get slammed, then the kitchen and almost ping pong back and forth. It died around 1:45 and I cut Joel and kept both Kate and Jason on just in case we got an unexplained pop. I wasn't sure, since the first part of the day was unusually busy. But a late pop never came I don't think we had a table come in for at least 30 minutes, and then the last table came in at 2:50 in true Murphys Law Fashion. But really it was a nice busy pop in the beginning of the shift, then it died down as expected. And we beat our sales goals. So that was great!

On a side note, there was an Iphone 4 left plugged in playing music on Friday night when I went to put the ipod in. The phone has been in the office since then and no one has claimed it. It looks really generic and there doesn't seem to be any missed calls or texts or ANYTHING going on with it. Not sure who's it is. I tried a few Kome passwords (thinking maybe it was for here) and now I have disabled the phone (for the next 5 minutes it says)....ooops.

Specials?

3 Staff members that stood out (why/how):
Everyone worked well together today, helping each other out and such, since we only had 3 servers on and no SA.

Any VIP's in?

Comps& Void Detail:

R&M needs?:
Those plastic pipes in the mens room sink were leaking again today. I unscrewed them, unclogged it, and poured some draino down it. Keep an eye on it.

86'd items/ need more?
Kate just let me know that we are 86 Ginger tubs. We have a little left for set ups tomorrow but otherwise we are completely out. Jersey told me it comes tomorrow so we should be fine for service.

Saturday 1.31.15

Written By: Elizabeth

LY Lunch Sales: $2226
Projected Sales: $2344
TY Lunch Sales: $3250
+/- : +46% LY and beat PS by $906
Lunch Covers: 191
Avg PPA:  $17.02

LY Dinner Sales: $7042
Projected Sales: $6871
TY Dinner Sales:  $6627
+/- : -6% ly and short $244 PS
Dinner Covers: 220
Avg PPA: $30.12

For the day we did $9877, +7% LY!

Previous Days Labor %: 16%

Previous Days Comps %:  3.11% with 0% Controllable comps!!!!

Weather: Rainy 61/57

Any Special events going on?:

Who worked?:
Lunch: Lindsey, Joel. Krystin, Johnny CL. Dena Host. Hiroe SA, and Jason FR
Dinner: Joel, Clair, Naoto, Mandy, Sophia CL> Grace/Ally Host, Jason SA, Hiroe FR.
Ally put her notice in. She just has a hectic schedule and can't juggle all of the shifts. Understandable. She also said she modified her availability for Feb last week (I saw that it needed to be approved) but then got scheduled for a time where she is babysitting her siblings, so she can't work. She released her shift, so it just needs to get picked up. I'm sure someone will. It shouldn't be too big of a deal with Ruthy wanting to work more and all. Things should be fine. I told her she could always pick up shifts if she felt that her schedule allowed.

Flow of Business, Cuts and Ticket Times:
Lunch:  Busy day again.Went on a wait at 12:21 and didn't get off the wait until 2:45. Everyone was hustling. Hiroe was SA, and she doesn't usually SA so I was having to keep an eye on how she was doing, but overall everyone did a fine job. No long ticket times, which was great considering the # of big tops we had: 9/6/6/10/6/and many many 5's. Really crazy the number of big tops we had in today. But everyone did fine, The kitchen pushed food out as did he sushi bar. No comps for Controllable comps! Woohoo!

However, because we had soup on the new sushi bar table, the rice was being made during the pop and in dessert station again. So we still have some kinks to figure out with that.

Dinner: Started slow, but got on a wait by 6:15. Again, very similar to last week when everyone came in all at once. Krystin got thrown to the wolves with a packed lobby (because of the rain) and a line of people hanging out on the patio under the awning. I had guests pulling me aside asking to order drinks, people were THIRSTY tonight! Geez. Krystin got a little flustered but got back on her feet after we got a few tables down. It was intense. I helped out by taking a few guests orders as well. We were on an hour wait, easily, and it was pretty consistant throughout the night. Had a lot of walk in 5 tops, but mostly 2-4's. Had a few no shows later in the night once the wait time hit an hour (though within their quoted time) and cut down to 2 on at 10pm. Mandy and Sophia handled the last hour fine- Sophia was chatting with a table and didn't see her B3 get sat, but they were very understanding. Oh and during the height of the rush some guy set our alarm off by leaning on it. But other than that, it was a smooth smooth night.

I had a contest: in order to qualify you had to sell one of each special, and then once qualified, whoever sold the most $$. Mandy Won! Pulled ahead right at the end, ahead of Sophia.

Specials?
Tempura Special: Tempura  fried Brussel Sprouts & Colored Cauliflower. Sold like crazy! 21!!!
Tsukiji Set: 15
Tsukiji Carp: 8
Aji Spec 18

3 Staff members that stood out (why/how):
*Joel did a good job in the middle B's tonight. I was a little nervous with his lack of urgency as of late, but he actually did a great job getting to all of his tables in a timely manner.
*Mandy did a great job tonight. Barely even knew she was here- stealthy and helpful too.
*Though Krystin got flustered, she got back into the game and was able to have a strong shift

Any VIP's in?
Lunch: Harry (formerly of the Dojo) his crew, unfortunately, tipped Krystin only 10%.
Dinner: James & Ingrid were the only ones I noticed.

Comps& Void Detail:
Dinner: some voids for 86'd items: Sake Toro, Gyu,
Kit.Error for the last Beef Carpaccio that went out tonight. It was the last of it and it looked pretty fatty. Could have comp'd it to DNL but I was talking to Mandy and blanked when I comp'd it
DNL for an Ika Ume Shiso- the woman said the Shiso was "too strong"
FNF for Joel's Mama.
Emp Day off for Sayo and her family at lunch
Kome Bucks for Bento Winners this morning and for Sophia (2nd place in contest, won glass of wine) and Kazu (bought a beer for rolling a crazy amount of rolls)
Bday Desserts for 2 tables.

R&M needs?:
B1's table top is pretty much not even attached to the base. It looks like it's being held on by 1 precarious screw. Tonight when Sophia when to put the chairs up it almost fell off. I'll look at it tomorrow.

86'd items/ need more?

Friday PM 1.30.15

Written By: Elizabeth

LY Dinner Sales: $7246
Projected Sales: $7440
TY Dinner Sales: $6413
+/- : -11% LY and short $1027 PS
Dinner Covers:  247
Avg PPA: $25.96

Weather: Colder. 52/46

Any Special events going on?:
none that i know of.
Who worked?: Sophia, Sayo, Johnny, Jason, Kate CL. Ruthy/Grace Host, Lindsey CT, Sigele FR and Jason SA

Flow of Business, Cuts and Ticket Times:
Went on a wait around 6:30- again, very similar to last weekend when the bulk of the crowd came in and we had 18 2 tops on the wait list at one point. Died around 9pm, got off the wait and started making cuts. Cut down to Jason and Kate at 9:30. A 10 top walked in at 9:50 and I told them I could seat that at two separate tables. They were okay with that until I actually sat them at two separate tables, then they got all huffy about it. About 10 minutes later A7 got up so I moved them there, since half the party was at B3/4 and the other half was at B5/6. They were very happy with that. The night ran smoothly, which was good. I took a Benadryl for my swollen lip and it really was kicking in around 7pm, I was feeling lightheaded and woozy. I was in an uncomfortable amount of pain for the rest of the evening. I'm going to take another benadryl when I get home and hopefully get the swelling and pain down.

Specials?
Seared Aji Special sold very well.
86'd tsukiji Carp at 9pm

3 Staff members that stood out (why/how):
*Johnny was a super helper with watering tables and helping prebus in his downtime.
*Kate closed tonight and did a great job. She handled the sushi bar very well, I was impressed. Never got flustered and kept herself organized the whole night.
*Good to have Ruthy back. She did a great job quoting tonight, and overall helping the team out

Any VIP's in?
Karen was in at the beginning of the night, as well as a few other Familiar looking faces but none of whom I know their names. One is a family of 3: White guy, Asian Woman, Mixed Child. The other is a white couple- the woman looks like she could be grouchy but thats just her face I think.

Comps& Void Detail:
voided a few misrings that didn't get made, 10% promo bday comp, makani

R&M needs?:

86'd items/ need more?

Friday AM Recap 1/30/15

Written By: Leary

LY Lunch Sales: $1766
Projected Sales: $2218(-$85.55 )
TY Lunch Sales: $2132.45
+/- : +$366.45, +21%
Lunch Covers: 129
Avg PPA: $16.53

Previous Days Labor %: 17%

Previous Days Comps %:  2.79%
UC-85.50%
C- 14.50%

Weather:  Chilly and cloudy, Mid 50s

Any Special events going on?:

Who worked?:
Kate, Sophia, Clair, Lynn Cl, Josh SA, Jason w/ Grace FR, Ruthy FR

Flow of Business, Cuts and Ticket Times:
It was a decent lunch. Steady flow of business the whole shift. Had a handful of tables on a wait between 1215-1. Went 2 on at 1. Almost filled back up around 120. Lynn and Clair handled it well. Steady flow of tables until close. Ticket times were good.  


Specials?
Bento Boxes- 3

3 Staff members that stood out (why/how):
Josh is doing well. Coaching him on some finer points. He takes direction well and is a quick learner.
Ruthy did a solid job at the host stand. I think I'm going to try get her FR trained on the next schedule.
Lynn sadly put in her 2 weeks today. Stubb's will be opening for full service lunch soon, and she will be leading the new program.
Diana was offered another position today and decided to take it. I changed next week's schedule, and will be looking for another support person. 


Any VIP's in?

Comps& Void Detail:
voided a seaweed salad that was a misring
Emp day off for Naoto
$15 Kome bucks redeemed by a customer 

R&M needs?:
Talked to Danny about the roof. He said the shingle order was delayed with the warehouse. They should be done tomorrow or Sunday. I asked him about the possibility of rain tomorrow, and he said they could make a temporary cover to keep the party room from leaking.

86'd items/ need more?

Thursday Recap 1/29/15

Written By: Leary

LY Lunch Sales:  $1852
Projected Sales: $1993
TY Lunch Sales: $1510.95
+/- : -$341.05, -18%
Lunch Covers: 93
Avg PPA: $16.25

LY Dinner Sales: $4179
Projected Sales:  $4330
TY Dinner Sales: $5085.45
+/- :  +4906.45, 22%
Dinner Covers: 188
Avg PPA:$27.05

Previous Days Labor %:  25% (slow sales and training made labor a little high yesterday)

Previous Days Comps %:  5.48%
UC- 98.65%
C- 1.35%

Weather: Clear skies with a high of 73 degrees and a low of 45 degrees

Any Special events going on?:

Who worked?:
Lunch: Kate, Lindsey, Clair, Lynn Cl, Mandy FR, Josh SA, Junko H
Dinner: Kate, Mandy, Naoto, Sayo, Stephanie CL, Jason w/ Grace FR, Ruthy & Dena H, Josh SA

Flow of Business, Cuts and Ticket Times:
Lunch: Another slower lunch today. The weather was really nice again so I expected it, but we did end up being a little busier than yesterday. Had a couple of tables go on a wait, but stayed steady between 12-1245. 2 on at 1. Cut host at 145. Ticket times were good.

Dinner: It was a good busy shift that flew by nicely. Got 2 rounds in the party room which is always good. It was a slower first hour, but by 7 we were on a wait. Came off the wait around 9, and went back on another small wait by 920. Ruthy, and Dena worked well together at the host stand. It was nice being free to help Josh out more since he's still new. Jason also did a great job of helping clear tables on the way back to the kitchen. The servers were solid tonight, and handled the business like pros. Lots of teamwork tonight. Ticket times were good. Kitchen went barely over 20 minutes. Sushi bar definitely got the bulk of the business. A couple of tickets got close to 30 min when the party room order was rang in, but food was coming out in a nice flow so customers were all happy. The crowd was pretty lively, and loud tonight. Everyone I talked to was really enjoying themselves. It was a really solid shift all around. 3 on at 9, 2 on at 920. Cut first host at 9.

Specials?
Tsukiji Set- 8
Tsukiji Carpaccio- 7

3 Staff members that stood out (why/how):
Naoto is by far the most productive server. He is always doing things with his down time, and focusing on the extra details liking icing down beer, and making sure we have back up dessert items before we run out. It also seems like other servers work harder around him. My shift is always smoother with him on the floor.

Jason did a great job training, food running, and bussing tables.

Toshi really had a busy shift, and never lost focus. He had lot of the more specialty items tonight all ordered around the same time. Watching him work was through the tickets was impressive, and all of his cuts and garnishing looked great rather than rushed.

Any VIP's in?
Had the married couple that owns hillside come in tonight and were celebrating finding out that they will be having a baby. I talked to them for awhile, and thanked them for celebrating with us.  

Comps& Void Detail:
Comped a Tori Teba because a customer was wanting something else, and mis-ordered
$15 in Kome bucks that were redeemed by a customer.
10% bday promo
More Kome bucks for contest prizes
Sent some items to the celebrating couple from Hillside

R&M needs?:
The Kome sign light bulb is out. Take please bring your ladder tomorrow. I did find replacement bulbs in the office.
Doesn't look they finished the roof today. I will call them first thing tomorrow morning.
Take did the fastest remodel I might have ever witnessed of the sushi bar tonight. It looks good, and seems like they have a lot more organizational space.
Walls got painted in the party room.

86'd items/ need more?
Bento boxes

Wednesday 1/28/15 Recap

Written By: Leary

LY Lunch Sales: $1069.00
Projected Sales: $1404 (-$118.40)
TY Lunch Sales: $1285.60
+/- :  $216.60, +20%
Lunch Covers: 85
Avg PPA:  $15.12%

LY Dinner Sales:  $3558
Projected Sales: $3944 (-$497.45)
TY Dinner Sales: $3446.55
+/- :  -$111.45, -3%
Dinner Covers:150
Avg PPA: $22.98

Previous Days Labor %: 20%

Previous Days Comps %:  4.6%
UC-  95.16%
C- 4.84%

Weather: Beautiful day, highs were in the mid 70s, low in lower 50s

Any Special events going on?:


Who worked?:
Lunch: Lindsey, Alex, Johnny, Lynn Cl, Josh SA, Sigele FR, Junko w/ Diana H
Dinner: Lindsey, Clair, Sayo, Stephanie, Sophia Cl, Kaori SA, Sigele FR, Dena H

Flow of Business, Cuts and Ticket Times:
Lunch was really slow. The weather was so nice I'm sure people were hitting patios for lunch. Mostly filled up around 1230, but had several tables open back up by 1. Went 2 on at 1. Had Junko go through the host test during their down time, and cut them at 145. The kitchen and sushi bar were unchallanged and ticket times were great.

Dinner was mellow as well. Took a long to fill, but we did eventually have a couple of tables go on a wait at 830, but quickly came off it at 850. Went 2 on at 9, and cut the host at 930. Pretty tame evening. We did have 2 parties in the party room which really helped out sales. Ticket times were mostly good, but the sushi bar got a little slowed down after the second big top's order. Had 2 rolls take 35 minutes for one table. I talked to them, and explained the big top slowed things down a little and they were good. Also, had a maki roll after that take 40 minutes. That had plenty of food on the table so they didn't even notice. Times came right back down after those 3 rolls, and no comps needed.

Had several contests tonight. When each server got in for their shift I asked them to give me their favorite pairing. Any food item with any alcoholic beverage. Once they told me that became their pairing to sell. Also, I later asked what everyone thought would go well with the sashimi special. We decided on the torrontes or shining prince. If they sold that pairing it would count double. The most tickets with pairing won. Also, $10 in Kome bucks for the highest dessert sales. It was a fun way to get the servers engaged in the contest on a slow night, and they got into it. Stephanie won the pairings contest, and Clair won for desserts.

Specials?
Nigiri special
Sashimi Spec (Tasmanian Trout Salmon with taro & Yuzu powder) 

3 Staff members that stood out (why/how):
Sigele was on top of quality control for items coming out of the kitchen. Brought me several items to be checked before they hit the table.
Enjoyed watching and talking to Kerby in the kitchen. He is very knowledgable about food, and extremely professional. So glad we have him full time.
Dena asked about training to food run tonight. I told we will talk about what it would take to go forward after her shift tomorrow. I'm going to take the opportunity to give her some feedback about her recent performance. Please email me anything you would like me to add.

Any VIP's in?

Comps& Void Detail:
Voided 2 side salads, 2 maguro, alone together, and hot sake both misrings
Comped 1 Aji Nigiri at lunch because it was still frozen
Lots of Kome bucks tonight. Several employees cashed in past Kome buck prizes. Had 2 contests with Kome' bucks for servers. Also we had to get rid of tori teba & dynamite. Take wanted to sell them to employee for a dollar and Kome bucks was the only comp a specific dollar amount.

R&M needs?: The roof should be done tomorrow!

86'd items/ need more?
we need more wine stoppers and floor mats

Monday AM 1.26.15

Written By: Elizabeth
(realized I never sent it!)
LY Lunch Sales: $1438
Projected Sales: $1683
TY Lunch Sales: $1362
+/- : -5% LY and short $320 PS
Lunch Covers: 72
Avg PPA: $18.93

Previous Days Labor %: 15%

Previous Days Comps %:  3.89% with 10.47% Controllable. $23 for FNF and $7 for Guest Change Mind

Weather: 71/49 sunny & pleasant

Any Special events going on?:
Not that I know of
Who worked?:
Alex, Kate, Krystin, Johnny CL. Junko Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
really slow day. never filled up, never went on a wait, never did much of anything really. I cut down to 2 on at 1:45, Cut Jason at 1:15 since it was that dead. And went 1 on at 1:30. Was expecting a late something but it just never happened. Nothing much to note.

Specials?

3 Staff members that stood out (why/how):
Everyone did well today. Nothing much to chat about really.

Any VIP's in?

Comps& Void Detail:
Makani.
R&M needs?:

86'd items/ need more?

Monday PM Recap 1/26/15

Written By: Leary

LY Lunch Sales: $1438
Projected Sales: $1683 (-$320.25)
TY Lunch Sales: $1362.75
+/- :  -$75.25, -5%
Lunch Covers: It wasn't on the buzzfeed when I looked for lunch stats. Seems like the stats had been reset already.
Avg PPA:

LY Dinner Sales: $4390
Projected Sales:$4614 (+$446.40)
TY Dinner Sales: $5060.40
+/- : +$670.40, +15%
Dinner Covers:166
Avg PPA: $30.48

Weather: Clear skies and a nice night. 60s most of the evening. Currently 56 degrees at 1130pm.

Any Special events going on?:

Who worked?:
Dusten, Amanda, Joel, Miho, Camacho CL, Ruthy w/ Diana H, Kaori SA

Diana seem to enjoy her first shift. I asked her to train with Junko Wed morning. I'll get all her paperwork filled out and enter her in the system.

Flow of Business, Cuts and Ticket Times:
It was a good busy shift that flew by quickly. Had a steady flow tables for happy hour, and a 8 top reservation at 5. We were already on a small wait by around 630. Got up to a 30-40 min wait around 730-745. Came off the wait around 9. Went 2 on at 910, cut ruthy at 945. Ticket times were great. I never saw anything over 25 min, and most were under 20. Servers did a great job helping to bus tables which helped with a faster turn over. Had a couple of tables go slightly over quote times, but everyone in the lobby was happy (mostly)(see below).

I received 2 complaints about the Katsuo in the Smoking Sashimi tonight. Both ate it all, but nicely complained after. The first was complaining that it tasted off, and insinuated the it might be bad. I told them it might just taste different being smoked. I brought them 3 pieces of Katsuo Nigiri on me, but left the Sashimi on the bill. I just wanted prove a point while making them happy. They backtracked quickly, and said that was fantastic nigiri piece. Very happy in the end. The second table caught me on their way out, and just wanted to let me know they thought it tasted weird. I apologized, and thanked them for their feedback. In both cases the tables said the hama-toro was great. I wanted to try it at the end of the night, but we ran out of Katsuo. I don't know why smoking it would change it that much, but thought I should pass it on.

Had a 5 top (not that it matters, but 1 white woman, 1 Japanese boy and 3 Japanese men) walk in while we were on a 45 min wait, and the lady practically demanded ruthy to sit in the party room. She explained the policy, and lady said they would pay big money. Ruthy got me, and I told them I would have to check the waitlist, and if we could sit them It would just a couple of minutes to set it up. They started walking in the room, and asked them to please hold on while I made sure we weren't skipping another 5 top. They posted in the doorway. When I walked in with set ups, they started sitting down, and I asked for just 1 more minute to set up and remove extra chairs. The lady was obviously annoyed with me, and started following me around the table explaining (while I was still setting up) that the person was very important in Japanese circles, and this was a very important day. When she finished her oddly threatening rant I was finished placing settings and stacking the extra chairs to remove. I responded with a giant sincere smile and said, "Well I'm glad we had the table available for you then. Please have a seat, and I bring some menus right away." Kill them with kindness right. Dusten waited on them so I knew they'd be well taken care of. About an hour into their meal I went in to check on them, and talked to them for a bit. They gave me a bit of the story, I said congratulations, thanked them for coming in, and told them to ask for me if they needed anything. Later the lady was smoking outside and was telling the 4th employee (Joel) this guy's story, and mentioned to him that the manager was a dick. Joel, asked, who Leary? and she said well he was nice when he came to table. That was all she said. She told the story/complained about me to Ruthy, and Hiroe as well. She was slightly buzzed, and very obnoxious. The Japanese men seemed to be very happy, and that was all that mattered to me at this point. The wife took off at the end of the meal, and the men left separately. I caught them on their way out, and thanked them once again. They gave Kome 2 really great compliments. They restaurant owner said that this was the best Japanese restaurant he's ever been to in the states, and lawyer said the warmth of the spirit of the owners really shined through.

So this is already really long, but here's the short version of their story. The guy from Japan owns hundreds of chain restaurants in Japan and Asia (King of Curry Curry, Take Ichi Ramen, and others). He's ex-wife kidnapped his son and ran to Killeen with her new military boyfriend, and he has spent over 2 years getting him back. He got him back today. The other Japanese guys were the attorney, and the translator. The white lady was the lawyer's wife and I'm guessing this was the most exciting thing that has happened in her world in at least a decade. Side note, which I thought was cooler than the story, the lawyer's last name was Taniguchi and he said his father built the Japanese garden at Zlker.    

Specials?
Poisson Cru- 6
Smoking Sashimi- 6
Nigiri Spec- 2(for me. wanted to try it. it was really good.)

3 Staff members that stood out (why/how):
Dusten had a huge start and executed it well. Great sales for first cut.
Jason won the alcohol sales contest tonight. Came from way behind to eek into first place at the very end.
Sushi bar had a lot of tickets during the first and last pops, but those guys knock it out with great ticket times

Any VIP's in?

Comps& Void Detail:
Voided 5 sake toros 86'd
Buzztable 10%
A lot of Kome bucks tonight
($25  for server prize)
Take wanted to buy a roll for an old server, Judith
Comped 3 pieces of Katsuo for guests complaining about smoking sashimi


R&M needs?:
some of the sushi boards are looking a little rough. Some of the black one worn down corners that are another color. Might want to go see about some replacements, or if we have enough, get rid of old ones.

86'd items/ need more?
peach sake
sake toro
I believe homemade ice cream was sold out (going off count in the beginning of shift)

Sunday PM 1/25/15

Written By: Dusten


LY Dinner Sales: 4275
Projected Sales: 4477
TY Dinner Sales:5225
+/- :up 22% over LY and $748 over projected
Dinner Covers:182
Avg PPA:28.71

Previous Days Labor %: 18

Previous Days Comps %: 92.55 uncontrollable, 7.45 contollable

Weather: 70's to 50's

Any Special events going on?:Ramen Tatsu-ya south grand opening.

Who worked?: Joel, Stephanie, Kate, Alex, Clair CL, Jason SA, Hiroe FR and Grace host.

Flow of Business, Cuts and Ticket Times:
We opened with a pop that pretty well lasted until about 8:30 or so. Sushi bar got hit hard and with Kaylynn coming in at 6pm, I think it was difficult for them to catch up for a good while. Servers were a little frantic without an SA until 6:30. We were on a wait by then already. Kitchen tickets approached 25 minutes for an age dashi and a chicken kara-age. I went to investigate and found a ticket of Alex's that had at least 10 izakaya items all together. I talked to Nemo about it, mentioning those things should be coursed out, instead of being dumped on a single ticket. I told him that when the kitchen gets long ticket like that it ties up all of the kitchen stations to the point that kara-ages and age-dashi's on the next ticket take 25 minutes. I spoke with Alex (it was her walk-in 7 top) and asked to her spread it out a little bit when she gets a particularly huge kitchen order.
We slowed pretty significantly at 8:45 so I cut Kate and Stephanie. I cut Joel at 9:10 and Alex at 9:25pm. We had only a very few tables wander in, one at 9:52pm.

Specials? 5x poisson cru, 5x pork belly nigiri, 16x seared aji, 6x tsukiji carpaccio

3 Staff members that stood out (why/how): Grace does well at the host stand but does need some fine tuning. The first party we had tonight sat 15 minutes into the next party's time. She told Stephanie who couldn't get them to budge or pay attention to her. so I stepped in and asked how everything was. "Great," they said. I thanked them and informed them that we had another reservation booked for the room 15 minutes ago, they were waiting in the lobby and we needed the table for them. They immediately and graciously left. I told Grace to let managers know these things if we are busy and running around.
Kate was very helpful and it was her table that parked in front of Shane's house. She said they were apologetic and understanding.
Stephanie seemed frantic at times today but was very clear about most of the help she needed. Just not about campers in the party room.

Any VIP's in? Star Long and his daughter, Old John, An old Kome server Heather came in with her boyfriend- those who were here in those days were glad to see her. Shane came in pretty furious that someone had blocked his driveway for "the second time this week." I went with him outside to get a look at the car so I could get the servers to find who owned it. We got the car moved quickly, but not before I saw Shane give the dude a very stern stern earful. Luckily the driver wasn't wanting any of Shane's aggression. I've dealt with pretty heated exchanges between a smaller but no less territorial neighbor and a customer who thought he could best him in fisticuffs. Not tonight. All things considered we should be really nice to Shane the next time he comes in. Send him things and talk of solutions to his frequently occurring problem.

Comps& Void Detail:15% FNF to Heather, 1 Bday dessert, $10 kome bucks, voided a glass of rose misring- we only have one rose now and the old one was rung in, had a guest change their mind about an apple pie gyoza after 19 minutes of waiting and being charged for it. I re-opened the check and comped the dessert to 'guest changed mind.'  That Kara-age teishoku that was mentioned in the blog under 5036 was an "asazu manager" ticket so I owner comped it.

R&M needs?:Jersey had an issue with the printer spitting out a bunch of wanted pages while trying to print an order form. Hence the stack of semi-reusable paper on the desk.

Had the servers dump the soy sauces and wash the containers. apparently there were chunks in the sow sauce on the tables. Jersey strained the soy sauce in the big bucket so tomorrow's batch should be fine.... should be. 

86'd items/ need more? crayons for kids. 300ml bottles of kanbara and dreamy clouds.

Sunday AM 1.25.15

Written By: Elizabeth

LY Lunch Sales: $1686
Projected Sales: $1814
TY Lunch Sales: $2201
+/- : +31% LY and +$387 PS
Lunch Covers:  112
Avg PPA: $19.65

As of right now we are 8% up for the week. We have two reservations set for tonight, and people have been calling trying to make reservations so I'm assuming we'll be busy again. If we hit our sales goal we will be up 6% for the month.

Previous Days Labor %:15%

Previous Days Comps %: 2.62% with only 3.66% being contrl.

Weather: Sunny and beautiful!!! 71/37

Any Special events going on?: none that I am aware of.

Who worked?: Krystin, Sayo, Stephanie, Camacho CL. Grace Host, Jason FR. No SA

Flow of Business, Cuts and Ticket Times:
busy busy busy from the start- we filled up by 12:30 and were on a waitlist of about 8 tables. Had two 8-top walk ins, luckily they were about 40 mintues from each other so we were able to seat the party room twice. Had some 35 minute sushi roll times. I noticed only Kaylynn was making the rolls and Kazu doing prep. She could have really used some help. Going forward can we have him stop doing prep to help make rolls if we start getting that backed up?Also, can we find any other time to make sushi rice? This happens almost weekly during a rush when there is someone standing in the dishpit, making sushi rice. Not only does it cause a major back up for servers and those running in between but it also is kind of gross having all of those dirty things being thrown everywhere and then the sushi rice. Could we make it before service? I know it may not be possible, but maybe we can find another spot to do it? Just throwing the ideas out there.

It was just Jersey and Daniel in the kitchen during the initial push, Take showed up a little later, but I guess this morning Toshi told Krystin to push Bento boxes. Going forward, if we only have 2 on in the kitchen, we really can't push the Bento's because of the limited man power. Jersey and Daniel were hustling back there with a full rail including the 8 top that ordered kitchen food, etc, and they were really working hard, pumping that food out, but it's going to be too soon before they just hit a wall. I'm nervous with the Bento boxes going on the menu- we need to make sure we have enough staff back there to handle a busy shift like that. Take took some relief from them when he got here, but it wasn't until later on.

Other than that, it started to die down around 1:30. I cut Krystin at that time and then went down to just Camacho and Sayo at 2pm, then just Camacho at 2:30. It slowly died as the beautiful afternoon went on.

Specials?

3 Staff members that stood out (why/how):
*Stephanie was really helpful with prebussing, watering other tables, etc while we didn't have a busser
*Grace also did a great job. Just needs to stay on top of stocking chopsticks, but she was also all over the place helping to bus in her downtime. She's really developing. Looking forward to getting her food runner trained as well.

Any VIP's in?

Comps& Void Detail:
Kome Bucks for Camacho's lunch and wine- he won the contest last night and instead of taking a gift card somewhere he took the equivalent in Kome Bucks.

R&M needs?:
Going forward, the ipod should be disconnected and placed in the office after service is over. If any of the staff would like to listen to music they can do so on their own devices and with the cords provided. No more employee us of the ipod!
86'd items/ need more?

Saturday 1.24.15

Written By: Elizabeth

LY Lunch Sales: $2886
Projected Sales: $2386
TY Lunch Sales: $2349
+/- : -$37 PS and -19%
Lunch Covers: 152
Avg PPA:  $15.45

LY Dinner Sales: $6594
Projected Sales: $7288
TY Dinner Sales: $7452
+/- : +$164 PS and +13% LY
Dinner Covers: 222
Avg PPA: $33.57

Previous Days Labor %:  17%

Previous Days Comps %: 5.52% all uncontrollable.  Manager meal $115?? Managers, please make sure we are comping meals the day of the meal. I noticed there was no manager meal comp on Thursday but then a bunch on Friday. I also noticed there is a chicken kara-age teishoku under employe #5036. Whoever this is please close it to the appropriate comp.

Weather: Sunny. 59/42
Going forward, if the opener could write in the actual temps for the day, that way when we look back at notes we have a better idea about how the weather affects business. I was looking at notes from this time last year and all it says is "very cold" etc. So we need to be a little more specific

Any Special events going on?:

Who worked?:
Lunch: Joel, Krystin, Alex, Johnny CL> Dena Host, Mandy FR, Kaori SA.
Dinner: Clair, Sayo, Sophia, Camacho, Dusten CL. Miho CT. Grace/Ally Host, Hiroe FR, Jason SA.

Flow of Business, Cuts and Ticket Times:
Lunch was very slow. It still was rather empty by 1pm so I cut Joel. It finally picked up at 2pm and we went on a small wait. Had an issue with A7- they ordered an Udon to go. First I had to intercept Alex and let her know that we do not do to go especially on Ramen or any noodle soups. If guests want to take it with them they can box it at the table, but we do not do that. Correct? Just to get us all on the same page. I think some have forgotten.  I've already added it to the shift notes as a reminder. Anyhow, they ordered the Udon to go, then after it was boxed they asked that we separate the noodles and the broth. I brought it out to them because it was already boxed and they asked if I could just take it back and put the broth in a separate container. I did  but let them know that we typically do not do this. They didn't seem to care. 4 top of students just wanted their stuff to go. Oh well.

Dinner: There was a line at the door as soon as we opened. We filled up around 6:30 and then what seemed like all at once, 21 tables got on the waitlist. Twenty one tables!! I know. It was intense. There was practically no downtime between putting one guest on the waitlist and paging another. I worked with the two girls to get tables in and out. The wait time soared to an hour and a half wait. Some people weren't willing to wait, but a lot were. But after that one huge push, by 8:30 we had a "normal sized" wait list after that. We got off the wait around 9:45. At 9:30 I cut grace, clair and sayo. Sophia, Dusten and Camacho all took another table or two before I went down to just Dusten at 10:30.

For Reservations we had a 7 and a 9pm reservation. The 7pm didn't show up until 7:30 and luckily we didn't seat the table. They were a special crew, Dusten and Kayo knew them- Christine and Justin I believe were their names. They didn't have 6 people in their party so they grabbed a random family from the lobby in order to maintain the rule of 6 or more. I let them know we had a 9pm reso and they were cool with it and out with plenty of time. The 9pm reso came in and at 9:40 when they got their rolls they said "okay you have 5 minutes to eat, we have to go" And sure enough they asked for the check, then asked that they be paid out per couple, then rushed Clair to get them paid because the cab was here. Odd. But they left presumably happy.

It was an interesting night to say the least. Ticket times from the kitchen were good. And about 30 minutes from the sushi bar during the height of business.

Specials?

3 Staff members that stood out (why/how):
* Alex was very helpful at lunch, watering tables in her spare time.
*Dena is skating on thin ice. I caught her checking her phone at the host stand twice. Once I let it go because I thought she saw me. The second time I asked her to put it away. Then when dinner rolled around we went to turn the heaters on and neither had propane tanks in them, and then we almost ran out of napkins at the host stand and there wasn't a back up box in the office. I'm starting to feel like she isn't as gung ho as I thought she was.
*Grace did a great job keeping her cool and smiling through the major rush we had.
Ran a sake as % of your sales contest.
*Sophia rocked out the back B's doing only $20 less than camacho did in the back A's

Any VIP's in?
Lunch: Phil & Phyllis (gave them a FNF), (M)Andrew was in with his fiance celebrating their 3 yr. annv.


Comps& Void Detail:
Lunch: FNF for neighbors, Emp Day off for Andrew, 2 tables redeemed Kome Bucks, voided seaweed salad 86
Dinner: bday desserts, voided 5 nama sake (meant to be sashimi)

R&M needs?:

86'd items/ need more?
Birthday candles

Friday PM 1.23.15

Written By: Elizabeth
Correction to lunch sales:
LY Lunch Sales:  $2166
Projected Sales:  $2414
TY Lunch Sales: $2171
+/- : 0%  LY and -$242 PS
Lunch Covers:
Avg PPA:

LY Dinner Sales: $5678
Projected Sales: $6210
TY Dinner Sales:  $6168
+/- : +9% LY and -$42 PS
Dinner Covers: 209
Avg PPA:  $29.51


Weather: the sun was out for the afternoon- still cold though.

Any Special events going on?:

Who worked?: Jason, Johnny, Alex, mandy, Dusten CL. Grace host, Lindsey CT, Sigele FR, Jason SA trained Joshua

Flow of Business, Cuts and Ticket Times:
The usual crowd, slow to start filled up by 6:30 and on a wait. It was ALL two tops tonight. I would say we had maybe 20% of the tables 3+ in the party but the majority of the evening was 2 tops. No major issues, however. Had one 1 four top wait 15 minutes over their quote time due to a few lingering tables. But they were super understanding I bought them 4 miso soups and they were happy. Then had this really strange incident occur at the very end, this woman and her boyfriend were waiting for a table around 10:15 and we were about to seat them when the guy stormed out and the woman started scolding Grace saying we sat the last table before them but those people came in after them blah blah blah, going on. I intervened and told her we certainly did not seat them first but had a table ready for them right now anyway. She retrieved her boyfriend and they dined. They were an odd bunch to begin with anyway. Other than that everything went well this evening. Nothing much to note.

Specials?

3 Staff members that stood out (why/how):
*Josh did a great job. I plan on giving him more hours after next week's schedule and he expressed interest in working other areas of the restaurant as well, so I'll get him FR trained too.
*Grace is also interested in food running so I am going to start training her there too.

Any VIP's in?
Rachel and Carlos, Leslie & friend,

Comps& Void Detail:
a few voids for staff here and there tonight- hops and grain 86, tskuiji 86, yakiniku misring, austin east cider misring,

R&M needs?:
I noticed a few parfaits were put in wine glasses. I don't know who prepped them that way but going forward if we could refrain from doing that. It's going to be hard to get the jello out of the wine glasses.

86'd items/ need more?

Friday AM Recap 1/23/15

Written By: Leary

LY Lunch Sales: $2166
Projected Sales: $2171.65
TY Lunch Sales: $2171.65
+/- : +$5.65, +0%
Lunch Covers: 113
Avg PPA: $19.22

LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Dinner Covers:
Avg PPA:

Previous Days Labor %: 20%

Previous Days Comps %: 3.08%
Con: 19.51%
UnCon: 80.49%

Weather: Cold and rainy morning with the Sun slowly creeping out late afternoon.

Any Special events going on?:

Who worked?:
Lindsey, Joel, Sophia, Lynn CL, Grace H, Jason FR

Flow of Business, Cuts and Ticket Times:
It took awhile to get going, but we filled up by 1230 and went on about a 20 minute wait. Slowed back down by 115 , and went 2 On. Had a slow steady flow of tables come in the last 45 minutes. A couple of 25 min tickets from the sushi bar and kitchen, but most were under 20 min.   

Specials?
Bentos- 13

3 Staff members that stood out (why/how): 
-Jason did a great job running food, and bussing.
-Grace was solid at the host stand. Warm and friendly with guests as well as being super helpful   bussing and setting tables.
-Lynn did a great job bussing tables in everyone's section.

Any VIP's in?
Tara & Kelvin

Comps& Void Detail:

R&M needs?:

86'd items/ need more?

Thursday 1/22/15 Recap

Written By:Leary

LY Lunch Sales:$1703
Projected Sales: $1943 (-$817.60)
TY Lunch Sales: $1125.40
+/- : -$577.60, -34%
Lunch Covers:66
Avg PPA: $17.05

LY Dinner Sales: $3144
Projected Sales: $3904 (+$382)
TY Dinner Sales:  $4286
+/- : +$1125.40, +36%
Dinner Covers:150
Avg PPA: $28.57

Previous Days Labor %: 24%

Previous Days Comps %: 4.03%
Uncontrollable: 96.91%
Controllable: 3.09%

Weather: Cold and Rainy

Any Special events going on?:

Who worked?:
Sophia, Kate, Lindsey, Lynn CL, Junko H, Mandy FR

Flow of Business, Cuts and Ticket Times:
Lunch:
This is the slowest lunch I've worked since I've been back. I was hoping we might get a late pop, but it never happened. It was raining pretty hard most of the afternoon so maybe people ordered out for lunch today. We still were not 1/2 full by 1 so I went 2 on. Cut Junko at 115, and 1 on at 130. Had 2 1 tops walk in for the last 3o minutes. Tickets times were great.

Had to comp a spicy Miso Ramen because the guy found some hard red plastic chunks in it. He was very understanding about it, but had to get back to work so I brought him one togo to enjoy at the office. Showed Jersey the plastic, and we looked around the kitchen to try and figure out where it came from, but couldn't figure it out.

Dinner:
It was such a slow start. Ran with 4 on since we closed the party room because of the leak in the roof, and we had an extra SA training. We started filling up around 8, and got up to a 30 minute wait by 830. Got everyone sat by 9, and went 2 on. Cut the host at 930. Ticket times were good all around.

Josh the new SA did a solid job for his first shift. Very personable with guests and staff. Open availability and wants to train in other support rolls and work whatever we need. I think he'll be a good fit.

Specials?
Tsukiji Carpaccio- 9
Poisson Cru- 3

3 Staff members that stood out (why/how):

Any VIP's in?
Steven (UT Professor) and his wife (Name?)

Comps& Void Detail:
-Comped Miso Ramen besause of plastic found in it.
-Lots of training rolls for spencer
-Training meals for Josh and Jason
-Comped some Suziki sashimi for some regulars (really nice gay couple that live in the neighborhood) at the sushi bar. They said it smelled and tasted off. Toshi said it was fine, but the piece I tried tasted a little off to me as well.
-Comped a edemame that took a while to hit the table. Mandy dropped the first one in the wait station. Had a remake made, but the ticket got lost while cleaning up the mess. None of the servers claimed it. Eventually I figured out that it was going to B8. They had already received their rolls when I got there, and didn't want it. I gave it to them on the house, and explained the situation. They were understanding. 
-Owner comp for Take & Kayo

R&M needs?:
Roof leaking from the rain. The roofers are going to be come next week correct?

86'd items/ need more?